Symantec MONITOR PACKS FOR SERVERS 7.0 - SP2 S Instruction Manual

Monitor Packs for Servers 7.0
SP2 Release Notes

Monitor Pack for Servers
7.0 SP2 Release Notes
This document includes the following topics:
■Introduction
■New features
■Installation and upgrade
■Installation and Upgrade issues
■Fixed Issues in this Release
■Known Issues in this Release
■Other information
Introduction
The Monitor Pack for Servers component provides a collection of monitor packs
that let you monitor your servers. Monitor packs are the containers of the monitor
policies that let you monitor services and events of your server environment,
operating system, or certain application.
The Monitor Pack for Servers component also includes several reports that help
you evaluate and tune the performance of your servers.
The Monitor Pack for Servers component lets you monitor your Windows, UNIX,
or Linux server environment.
You can monitor the following Windows elements:
■.NET Framework

■Active Directory
■ASP.NET
■Disk
■Domain Name Service
■DHCP
■FTP Publishing Service
■Internet Information Server (IIS)
■Memory
■MSDTC
■MSMQ
■Network
■NNTP
■Printer
■Processor
■RRAS
■Security
■SMTP
■System
■System Health and Tuning
■WINS
■Windows Terminal Services
■WWW service
You can monitor the following UNIX and Linux elements:
■Apache Server Log
■Cache
■DHCP Client
■DHCP Server
■Disk I/O
■DNS Server
■Files Queries
Monitor Pack for Servers 7.0 SP2 Release Notes
Introduction
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■FTPD Daemon Log
■Memory
■Network
■PORT Status
■Printer Queue
■Process
■Processor
■SMTP Server
■System Health and Tuning
■System Security
This product is part of the following suites:
■Altiris™Server Management Suite from Symantec
For release notes, see knowledgebase article 50400
The Monitor Pack for Servers works with the Monitor Solution core components
of the Symantec Management Platform 7.0.
For release notes for these components, see the following knowledgebase articles:
■For Monitor Solution release notes, see knowledgebase article 49491.
■For Symantec Management Platform release notes, see knowledgebase article
45141.
New features
The new features of this release are as follows:
New platforms are supported.
Following platforms for monitored servers are now supported:
■Windows Server 2008 R2
■Windows Server 2008 Core Edition
■IBM AIX 5.2, 5.3, 6.1
5Monitor Pack for Servers 7.0 SP2 Release Notes
New features

Installation and upgrade
New installation
You can install this product by using the Symantec Installation Manager. You can
download the installation files directly to your server or you can create offline
installation packages. For more information, see the Symantec Management
Platform Installation Guide (see knowlegebase article 45732).
Upgrade
You can upgrade this product from 6.x versions if you run the Symantec
Installation Manager on a Notification Server 6.x computer. To upgrade from the
6.x version, you must first upgrade your 6.x Notification Server to Symantec
Management Platform 7.0 or later. During the Notification Server upgrade process,
you can select to upgrade to the latest version of this product.
For more information, see the Symantec Management Platform Installation Guide
(see knowlegebase article 45732).
Installation and Upgrade issues
The following issues are known issues related to installing and upgrading this
product. If additional information about an issue is available, click the Article ID
link.
Table 1-1 Known issues for Installation and Upgrade
Internal IDDescriptionIssue
1798594After an upgrade, all user customizations are lost except
for the Descriptionfields.
After upgrade, all user modifications
of the default rules and metrics are
overwritten except for Descriptions
Monitor Pack for Servers 7.0 SP2 Release Notes
Installation and upgrade
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Table 1-1 Known issues for Installation and Upgrade (continued)
Internal IDDescriptionIssue
1798594
1936118
Some policies contain new rules in the 7.0 SP2 release.
Because of that, the following policies are overwritten during
an upgrade:
■Process policy in the ESX - Basic pack
■Process policy and System Health and Tuning policy in
the Linux - Basic pack
■Disk policy, System policy, and Internet Information
Server (IIS) policy in the Windows 2000 pack
■Disk policy, System policy, and Internet Information
Server (IIS) policy in the Windows 2003 pack
■All policies in the Windows 2008 pack
■Windows Server 2003/2008 - Agentless policy in the
Windows Agentless pack
Some polices are overwritten during
upgrade
Fixed Issues in this Release
The following are previous issues that were fixed in this release. If additional
information about an issue is available, click the Article ID link.
Table 1-2 Fixed Issues in this Release
Internal IDDescriptionIssue
1709161
1709170
The Metric “SMTP Server - Number of Messages Sent By
Mailer (SMTP) Solaris”enters retry state if the statistic file
/etc/mail/statistics does not exist.
In this case the metric is displayed in the Performance
Viewer with a value of "0".
This behavior occurs because the command used in metric
contains hardcoded 0 values which will be outputted even
if there is no statistic log.
By default all statistic is turned off. To turn statistic on the
administrator must create the statistic file: # touch
/etc/mail/statistic
"SMTP Server - Number of Messages
Sent By Mailer (SMTP) Solaris" metric
statistic issue
7Monitor Pack for Servers 7.0 SP2 Release Notes
Fixed Issues in this Release

Table 1-2 Fixed Issues in this Release (continued)
Internal IDDescriptionIssue
1806935The metrics, rules, and policies that belong to the default
monitor packs are not restored when you attempt to
reimport the pack manually.
To workaround this issue: uninstall the monitor packs and
then install them again.
Monitor packs cannot be re-imported
after you delete a monitor pack that
was previously imported
Known Issues in this Release
The following are known issues for this release. If additional information about
an issue is available, click the Article ID link.
Table 1-3 Known issues in this Release
Internal IDDescriptionIssue
1978268When you restart the Altiris Monitor Agent service in the
Services list in Windows, a timeout message can appear.
After some time the service stops and you can start it again.
A timeout message can appear when
you restart the Monitor Agent service
on a Windows computer.
1679274Apache 2.2.11 is installed into: /usr/local/apache2. The
log is installed into:
/usr/local/apache2/logs/access_log. However, the
provided Apache 2 Server Log Solaris metric only uses the
following custom path:
/var/apache2/logs/access_log. This path is only
correct for the original Apache server that is provided by
Sun. On Apache 2.2.11 this metric cannot be evaluated and
triggered.
If you have a custom installation of Apache 2.2.11 on a
monitored computer, then you must clone the original
metrics and then update them to use the correct log path.
Metric Apache 2 Server Log Solaris
Metric - log custom path is not
compatible with Apache 2.2.11
1702790ESX Extended pack will not function on ESX servers that
are running in maintenance mode.
The Extended Host Monitor Pack does
not support servers in maintenance
mode
Monitor Pack for Servers 7.0 SP2 Release Notes
Known Issues in this Release
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Table 1-3 Known issues in this Release (continued)
Internal IDDescriptionIssue
1702910In some situations the command mailq can generate a heavy
load on Solaris computers. The following metrics may fail
to execute in the specified timeout if you use the mailq
command:
■SMTP Server - Mail Queue Size Solaris
■SMTP Server - Number of Deferred Messages Solaris
The load may be caused by the wrong configuration of FQDN
on the server.
The command mailq should not be
used in certain metrics. It can generate
a heavy load
Other information
Table 1-4 For more information, you can use the following resources:
LocationDescriptionDocument
Supported Products pageInformation about how to install,
configure, and implement this product.
This information is available in PDF
format.
Implementation Guide
Information about capacity
recommendations, design models,
scenarios, test results, and optimization
best practices to consider when planning
or customizing ITMS.
ITMS 7.1 Implementation
Guide
Symantec Management Platform
Documentation page
Information about using the Symantec
Management Platform.
Symantec Management
Platform User Guide
Symantec Management Platform
Documentation page
Information about new features and
important issues in the Symantec
Management Platform.
Symantec Management
Platform Release Notes
http://go.symantec.com/sim_docInformation about using Symantec
Installation Manager to install the
Symantec Management Platform
products.
Symantec Management
Platform Installation Guide
SymWISE support pageArticles, incidents, and issues about this
product.
Knowledge base
9Monitor Pack for Servers 7.0 SP2 Release Notes
Other information

Table 1-4 For more information, you can use the following resources:
(continued)
LocationDescriptionDocument
Symantec Connect pageAn online magazine that contains best
practices, tips, tricks, and articles for
users of this product.
Symantec Connect (formerly
the Altiris Juice)
Monitor Pack for Servers 7.0 SP2 Release Notes
Other information
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