Symantec 10551441 - AntiVirus Corporate Edition User manual

Symantec AntiVirus™
Corporate Edition
Installation Guide

Symantec AntiVirus™ Corporate Edition
Installation Guide
The software described in this book is furnished under a license agreement and may be
used only in accordance with the terms of the agreement.
Documentation version 9.0
PN: 10223892
Copyright Notice
Copyright © 2004 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec Corporation is the
copyrighted work of Symantec Corporation and is owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to you AS-IS, and
Symantec Corporation makes no warranty as to its accuracy or use. Any use of the
technical documentation or the information contained therein is at the risk of the user.
Documentation may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written permission of
Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are U.S. registered
trademarks of Symantec Corporation. Norton Internet Security, Norton Personal Firewall,
Symantec AntiVirus, Symantec Client Firewall, Symantec Client Security, and Symantec
Security Response are trademarks of Symantec Corporation.
Other brands and product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
Printed in the United States of America.
10987654321

Technical support
As part of Symantec Security Response, the Symantec global Technical Support
group maintains support centers throughout the world. The Technical Support
group’s primary role is to respond to specific questions on product feature/
function, installation, and configuration, as well as to author content for our
Web-accessible Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering as well as Symantec Security Response to provide
Alerting Services and Virus Definition Updates for virus outbreaks and security
alerts.
Symantec technical support offerings include:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and Web support components that provide rapid response and
up-to-the-minute information
■Upgrade insurance that delivers automatic software upgrade protection
■Content Updates for virus definitions and security signatures that ensure
the highest level of protection
■Global support from Symantec Security Response experts, which is
available 24 hours a day, 7 days a week worldwide in a variety of languages
for those customers enrolled in the Platinum Support Program
■Advanced features, such as the Symantec Alerting Service and Technical
Account Manager role, offer enhanced response and proactive security
support
Please visit our Web site for current information on Support Programs. The
specific features available may vary based on the level of support purchased and
the specific product that you are using.
Licensing and registration
If the product that you are implementing requires registration and/or a license
key, the fastest and easiest way to register your service is to access the
Symantec licensing and registration site at www.symantec.com/certificate.
Alternatively, you may go to www.symantec.com/techsupp/ent/enterprise.html,
select the product that you wish to register, and from the Product Home Page,
select the Licensing and Registration link.
Contacting Technical Support
Customers with a current support agreement may contact the Technical
Support group via phone or online at www.symantec.com/techsupp.
Customers with Platinum support agreements may contact Platinum Technical
Support via the Platinum Web site at www-secure.symantec.com/platinum/.

When contacting the Technical Support group, please have the following:
■Product release level
■Hardware information
■Available memory, disk space, NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description
■Error messages/log files
■Troubleshooting performed prior to contacting Symantec
■Recent software configuration changes and/or network changes
Customer Service
To contact Enterprise Customer Service online, go to www.symantec.com, select
the appropriate Global Site for your country, then choose Service and Support.
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information on product updates and upgrades
■Information on upgrade insurance and maintenance contracts
■Information on Symantec Value License Program
■Advice on Symantec's technical support options
■Nontechnical presales questions
■Missing or defective CD-ROMs or manuals

SYMANTEC SOFTWARE LICENSE AGREEMENT
Symantec AntiVirus
SYMANTEC CORPORATION AND/OR ITS
SUBSIDIARIES (“SYMANTEC”) IS WILLING TO
LICENSE THE SOFTWARE TO YOU AS AN
INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY
THAT WILL BE UTILIZING THE SOFTWARE
(REFERENCED BELOW AS “YOU” OR “YOUR”) ONLY
ON THE CONDITION THAT YOU ACCEPT ALL OF THE
TERMS OF THIS LICENSE AGREEMENT. READ THE
TERMS AND CONDITIONS OF THIS LICENSE
AGREEMENT CAREFULLY BEFORE USING THE
SOFTWARE. THIS IS A LEGAL AND ENFORCEABLE
CONTRACT BETWEEN YOU AND THE LICENSOR. BY
OPENING THIS PACKAGE, BREAKING THE SEAL,
CLICKING THE “AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE SOFTWARE,
YOU AGREE TO THE TERMS AND CONDITIONS OF
THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE
TERMS AND CONDITIONS, CLICK THE “I DO NOT
AGREE” OR “NO” BUTTON OR OTHERWISE INDICATE
REFUSAL AND MAKE NO FURTHER USE OF THE
SOFTWARE.
1. License:
The software and documentation that accompanies
this license (collectively the “Software”) is the
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is protected by copyright law. While Symantec
continues to own the Software, You will have certain
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enhancements to the Software that the Licensor may
furnish to You. Except as may be modified by an
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may be further defined in the user documentation
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obligations with respect to the use of this Software are
as follows.
You may:
A. use the number of copies of the Software as have
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Module. If the Software is part of a suite containing
multiple Software titles, the number of copies You may
use may not exceed the aggregate number of copies
indicated in the License Module, as calculated by any
combination of licensed Software titles. Your License
Module shall constitute proof of Your right to make
such copies. If no License Module accompanies,
precedes, or follows this license, You may make one
copy of the Software You are authorized to use on a
single computer;
B. make one copy of the Software for archival
purposes, or copy the Software onto the hard disk of
Your computer and retain the original for archival
purposes;
C. use the Software on a network, provided that You
have a licensed copy of the Software for each computer
that can access the Software over that network;
D. use the Software in accordance with any written
agreement between You and Symantec; and
E. after written consent from Symantec, transfer the
Software on a permanent basis to another person or
entity, provided that You retain no copies of the
Software and the transferee agrees in writing to the
terms of this license.
You may not:
A. copy the printed documentation that accompanies
the Software;
B. sublicense, rent, or lease any portion of the
Software; reverse engineer, decompile, disassemble,
modify, translate, make any attempt to discover the
source code of the Software, or create derivative works
from the Software;
C. use the Software as part of a facility management,
timesharing, service provider, or service bureau
arrangement;
D. use a previous version or copy of the Software after
You have received and installed a disk replacement set
or an upgraded version. Upon upgrading the Software,
all copies of the prior version must be destroyed;
E. use a later version of the Software than is provided
herewith unless You have purchased corresponding
maintenance and/or upgrade insurance or have
otherwise separately acquired the right to use such
later version;
F. use, if You received the software distributed on
media containing multiple Symantec products, any
Symantec software on the media for which You have
not received permission in a License Module; nor
G. use the Software in any manner not authorized by
this license.
2. Content Updates:
Certain Software utilize content that is updated from
time to time (including but not limited to the following
Software: antivirus software utilize updated virus
definitions; content filtering software utilize updated
URL lists; some firewall software utilize updated
firewall rules; and vulnerability assessment products
utilize updated vulnerability data; these updates are
collectively referred to as “Content Updates”). You
shall have the right to obtain Content Updates for any
period for which You have purchased maintenance,
except for those Content Updates that Symantec elects
to make available by separate paid subscription, or for
any period for which You have otherwise separately
acquired the right to obtain Content Updates.
Symantec reserves the right to designate specified
Content Updates as requiring purchase of a separate

subscription at any time and without notice to You;
provided, however, that if You purchase maintenance
hereunder that includes particular Content Updates on
the date of purchase, You will not have to pay an
additional fee to continue receiving such Content
Updates through the term of such maintenance even if
Symantec designates such Content Updates as
requiring separate purchase. This License does not
otherwise permit the licensee to obtain and use
Content Updates.
3. Limited Warranty:
Symantec warrants that the media on which the
Software is distributed will be free from defects for a
period of sixty (60) days from the date of delivery of the
Software to You. Your sole remedy in the event of a
breach of this warranty will be that Symantec will, at
its option, replace any defective media returned to
Symantec within the warranty period or refund the
money You paid for the Software. Symantec does not
warrant that the Software will meet Your requirements
or that operation of the Software will be uninterrupted
or that the Software will be error-free.
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE ABOVE WARRANTY IS
EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NONINFRINGEMENT OF
INTELLECTUAL PROPERTY RIGHTS. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE AND COUNTRY TO
COUNTRY.
4. Disclaimer of Damages:
SOME STATES AND COUNTRIES, INCLUDING
MEMBER COUNTRIES OF THE EUROPEAN
ECONOMIC AREA, DO NOT ALLOW THE LIMITATION
OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE BELOW
LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW AND REGARDLESS OF WHETHER
ANY REMEDY SET FORTH HEREIN FAILS OF ITS
ESSENTIAL PURPOSE, IN NO EVENT WILL
SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR SIMILAR
DAMAGES, INCLUDING ANY LOST PROFITS OR LOST
DATA ARISING OUT OF THE USE OR INABILITY TO
USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL SYMANTEC’S LIABILITY
EXCEED THE PURCHASE PRICE FOR THE
SOFTWARE. The disclaimers and limitations set forth
above will apply regardless of whether or not You
accept the Software.
5. U.S. Government Restricted Rights:
RESTRICTED RIGHTS LEGEND. All Symantec products
and documentation are commercial in nature. The
software and software documentation are
“Commercial Items,” as that term is defined in 48
C.F.R. section 2.101, consisting of “Commercial
Computer Software” and “Commercial Computer
Software Documentation,” as such terms are defined in
48 C.F.R. section 252.227-7014(a)(5) and 48 C.F.R.
section 252.227-7014(a)(1), and used in 48 C.F.R.
section 12.212 and 48 C.F.R. section 227.7202, as
applicable. Consistent with 48 C.F.R. section 12.212, 48
C.F.R. section 252.227-7015, 48 C.F.R. section 227.7202
through 227.7202-4, 48 C.F.R. section 52.227-14, and
other relevant sections of the Code of Federal
Regulations, as applicable, Symantec’s computer
software and computer software documentation are
licensed to United States Government end users with
only those rights as granted to all other end users,
according to the terms and conditions contained in this
license agreement. Manufacturer is Symantec
Corporation, 20330 Stevens Creek Blvd., Cupertino, CA
95014, United States of America.
6. Export Regulation:
Certain Symantec products are subject to export
controls by the U.S. Department of Commerce (DOC),
under the Export Administration Regulations (EAR)
(see www.bxa.doc.gov). Violation of U.S. law is strictly
prohibited. Licensee agrees to comply with the
requirements of the EAR and all applicable
international, national, state, regional and local laws,
and regulations, including any applicable import and
use restrictions. Symantec products are currently
prohibited for export or re-export to Cuba, North
Korea, Iran, Iraq, Libya, Syria and Sudan or to any
country subject to applicable trade sanctions. Licensee
agrees not to export, or re-export, directly or
indirectly, any product to any country outlined in the
EAR, nor to any person or entity on the DOC Denied
Persons, Entities and Unverified Lists, the U.S.
Department of State’s Debarred List, or on the U.S.
Department of Treasury's lists of Specially Designated
Nationals, Specially Designated Narcotics Traffickers,
or Specially Designated Terrorists. Furthermore,
Licensee agrees not to export, or re-export, Symantec
products to any military entity not approved under the
EAR, or to any other entity for any military purpose,
nor will it sell any Symantec product for use in
connection with chemical, biological, or nuclear
weapons or missiles capable of delivering such
weapons.

7. General:
If You are located in North America or Latin America,
this Agreement will be governed by the laws of the
State of California, United States of America.
Otherwise, this Agreement will be governed by the
laws of England and Wales. This Agreement and any
related License Module is the entire agreement
between You and Symantec relating to the Software
and: (i) supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject matter; and
(ii) prevails over any conflicting or additional terms of
any quote, order, acknowledgment, or similar
communications between the parties. This Agreement
shall terminate upon Your breach of any term
contained herein and You shall cease use of and
destroy all copies of the Software. The disclaimers of
warranties and damages and limitations on liability
shall survive termination. Software and
documentation is delivered Ex Works California, U.S.A.
or Dublin, Ireland respectively (ICC INCOTERMS 2000).
This Agreement may only be modified by a License
Module that accompanies this license or by a written
document that has been signed by both You and
Symantec. Should You have any questions concerning
this Agreement, or if You desire to contact Symantec
for any reason, please write to: (i) Symantec Customer
Service, 555 International Way, Springfield, OR 97477,
U.S.A., (ii) Symantec Customer Service Center, PO BOX
5689, Dublin 15, Ireland, or (iii) Symantec Customer
Service, 1 Julius Ave, North Ryde, NSW 2113,
Australia.
8. Additional Uses and Restrictions:
A. If the Software You have licensed is a specified
Symantec AntiVirus™ for a third party product or
platform, You may only use that specified Software
with the corresponding product or platform. You may
not allow any computer to access the Software other
than a computer using the specified product or
platform. In the event that You wish to use the
Software with a certain product or platform for which
there is no specified Software, You may use Symantec
AntiVirus Scan Engine.
B. If the Software you have licensed is Symantec
AntiVirus utilizing Web Server optional licensing as
set forth in the License Module, the following
additional use(s) and restriction(s) apply:
i) You may use the Software only with files that are
received from third parties through a web server;
ii) You may use the Software only with files received
from less than 10,000 unique third parties per month;
and
iii) You may not charge or assess a fee for use of the
Software for Your internal business.
C. If the Software You have licensed is Symantec
AntiVirus Corporate Edition, You may not use the
Software on or with devices on Your network running
embedded operating systems specifically supporting
network attached storage functionality without
separately licensing a version of such Software
specifically licensed for a specific type of network
attached storage device under a License Module.
D. If the Software You have licensed is Symantec
AntiVirus for EMC® Celerra™ File Server, You may use
the Software only with EMC Celerra servers and only if
You have a license to the Software for each Celerra
AntiVirus Agent (CAVA) associated with each such
server. You may not allow any computer to access the
Software other than an EMC Celerra server.
E. If the Software You have licensed is Symantec Client
Security, this Software utilizes the Standard Template
Library, a C++ library of container classes, algorithms,
and iterators. Copyright © 1996-1999. Silicon Graphics
Computer Systems, Inc. Copyright © 1994. Hewlett-
Packard Company.
_______________________________________
EMC and Celerra are trademarks or registered
trademarks of EMC Corporation in the U.S. and other
countries.

Sun Microsystems, Inc. Binary Code
License Agreement
READ THE TERMS OF THIS AGREEMENT AND ANY
PROVIDED SUPPLEMENTAL LICENSE TERMS
(COLLECTIVELY “AGREEMENT”) CAREFULLY
BEFORE OPENING THE SOFTWARE MEDIA PACKAGE.
BY OPENING THE SOFTWARE MEDIA PACKAGE, YOU
AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU
ARE ACCESSING THE SOFTWARE ELECTRONICALLY,
INDICATE YOUR ACCEPTANCE OF THESE TERMS BY
SELECTING THE “ACCEPT” BUTTON AT THE END OF
THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL
THESE TERMS, PROMPTLY RETURN THE UNUSED
SOFTWARE TO YOUR PLACE OF PURCHASE FOR A
REFUND OR, IF THE SOFTWARE IS ACCESSED
ELECTRONICALLY, SELECT THE “DECLINE” BUTTON
AT THE END OF THIS AGREEMENT.
1. LICENSE TO USE.
Sun grants you a non-exclusive and non-transferable
license for the internal use only of the accompanying
software and documentation and any error corrections
provided by Sun (collectively “Software”), by the
number of users and the class of computer hardware
for which the corresponding fee has been paid.
2. RESTRICTIONS.
Software is confidential and Copyright 1994-2004 Sun
Microsystems, Inc. disclaims any express or implied
warranty of fitness for such uses. No right, title or
interest in or to any trademark, service mark, logo or
trade name of Sun or its licensors is granted under this
Agreement.
3. LIMITED WARRANTY.
Sun warrants to you that for a period of ninety (90)
days from the date of purchase, as evidenced by a copy
of the receipt, the media on which Software is
furnished (if any) will be free of defects in materials
and workmanship under normal use. Except for the
foregoing, Software is provided “AS IS”. Your exclusive
remedy and Sun's entire liability under this limited
warranty will be at Sun's option to replace Software
media or refund the fee paid for Software.
4. DISCLAIMER OF WARRANTY.
UNLESS SPECIFIED IN THIS AGREEMENT, ALL
EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-
INFRINGEMENT ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT THESE DISCLAIMERS ARE HELD TO
BE LEGALLY INVALID.
5. LIMITATION OF LIABILITY.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO
EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR
ANY LOST REVENUE, PROFIT OR DATA, OR FOR
SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL
OR PUNITIVE DAMAGES, HOWEVER CAUSED
REGARDLESS OF THE THEORY OF LIABILITY,
ARISING OUT OF OR RELATED TO THE USE OF OR
INABILITY TO USE SOFTWARE, EVEN IF SUN HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. In no event will Sun's liability to you,
whether in contract, tort (including negligence), or
otherwise, exceed the amount paid by you for Software
under this Agreement. The foregoing limitations will
apply even if the above stated warranty fails of its
essential purpose.
6. Termination.
This Agreement is effective until terminated. You may
terminate this Agreement at any time by destroying all
copies of Software. This Agreement will terminate
immediately without notice from Sun if you fail to
comply with any provision of this Agreement. Upon
Termination, you must destroy all copies of Software.
7. Export Regulations.
All Software and technical data delivered under this
Agreement are subject to US export control laws and
may be subject to export or import regulations in other
countries. You agree to comply strictly with all such
laws and regulations and acknowledge that you have
the responsibility to obtain such licenses to export, re-
export, or import as may be required after delivery to
you.
8. U.S. Government Restricted Rights.
If Software is being acquired by or on behalf of the U.S.
Government or by a U.S. Government prime contractor
or subcontractor (at any tier), then the Government's
rights in Software and accompanying documentation
will be only as set forth in this Agreement; this is in
accordance with 48 CFR 227.7201 through 227.7202-4
(for Department of Defense (DOD) acquisitions) and
with 48 CFR 2.101 and 12.212 (for non-DOD
acquisitions).
9. Governing Law.
Any action related to this Agreement will be governed
by California law and controlling U.S. federal law. No
choice of law rules of any jurisdiction will apply.
10. Severability.
If any provision of this Agreement is held to be
unenforceable, this Agreement will remain in effect
with the provision omitted, unless omission would

frustrate the intent of the parties, in which case this
Agreement will immediately terminate.
11. Integration.
This Agreement is the entire agreement between you
and Sun relating to its subject matter. It supersedes all
prior or contemporaneous oral or written
communications, proposals, representations and
warranties and prevails over any conflicting or
additional terms of any quote, order, acknowledgment,
or other communication between the parties relating
to its subject matter during the term of this
Agreement. No modification of this Agreement will be
binding, unless in writing and signed by an authorized
representative of each party.

JAVATM 2 RUNTIME ENVIRONMENT (J2RE), STANDARD EDITION,
VERSION 1.4.1_X SUPPLEMENTAL LICENSE TERMS
These supplemental license terms (“Supplemental
Terms”) add to or modify the terms of the Binary Code
License Agreement (collectively, the “Agreement”).
Capitalized terms not defined in these Supplemental
Terms shall have the same meanings ascribed to them
in the Binary Code License Agreement. These
Supplemental Terms shall supersede any inconsistent
or conflicting terms in the Binary Code License
Agreement, or in any license contained within the
Software.
1. Software Internal Use and Development
License Grant.
Subject to the terms and conditions of this Agreement,
including, but not limited to Section 4 (Java
Technology Restrictions) of these Supplemental
Terms, Sun grants you a non-exclusive, non-
transferable, limited license without fees to reproduce
internally and use internally the binary form of the
Software complete and unmodified for the sole
purpose of designing, developing, testing, and running
your Java applets and applications intended to run on
Java-enabled general purpose desktop computers and
servers (“Programs”).
2. License to Distribute Software.
Subject to the terms and conditions of this Agreement,
including, but not limited to Section 4 (Java
Technology Restrictions) of these Supplemental
Terms, Sun grants you a non-exclusive, non-
transferable, limited license to reproduce and
distribute the Software, provided that (i) you distribute
the Software complete and unmodified (unless
otherwise specified in the applicable README file) and
only bundled as part of, and for the sole purpose of
running, your Programs, (ii) the Programs add
significant and primary functionality to the Software,
(iii) you do not distribute additional software intended
to replace any component(s) of the Software (unless
otherwise specified in the applicable README file), (iv)
you do not remove or alter any proprietary legends or
notices contained in the Software, (v) you only
distribute the Software subject to a license agreement
that protects Sun's interests consistent with the terms
contained in this Agreement, and (vi) you agree to
defend and indemnify Sun and its licensors from and
against any damages, costs, liabilities, settlement
amounts and/or expenses (including attorneys' fees)
incurred in connection with any claim, lawsuit or
action by any third party that arises or results from the
use or distribution of any and all Programs and/or
Software. (vi) include the following statement as part
of product documentation (whether hard copy or
electronic), as a part of a Copyright 1994-2004 Sun
Microsystems, Inc., 4150 Network Circle, Santa Clara,
California 95054, U.S.A.
(LFI#133025/Form ID#011801)

Contents
Technical support
Chapter 1 Introducing Symantec AntiVirus
About Symantec AntiVirus ................................................................................ 19
Components of Symantec AntiVirus ................................................................ 20
What’s new in this release ..................................................................................21
How Symantec AntiVirus works ....................................................................... 24
How the Symantec System Center works ................................................24
How installation works ............................................................................... 26
How protection updating works ................................................................26
How Symantec AntiVirus communication works ................................... 27
How alerting works ...................................................................................... 29
How the Digital Immune System works ...................................................30
What you can do with Symantec AntiVirus .................................................... 31
Deploy protection efficiently ..................................................................... 31
Protect against viruses ................................................................................ 32
Protect against other threats ..................................................................... 33
Manage Symantec AntiVirus clients based on their connectivity .......34
Centrally manage and update security ..................................................... 34
Ensure that remote clients comply with your security policy .............. 35
Verify security status ..................................................................................36
Establish and enforce policies ................................................................... 36
View history and event log data ................................................................ 36
Where to get more information about Symantec AntiVirus ........................37
Chapter 2 Planning the installation
Installation overview .......................................................................................... 39
Typical installation tasks ........................................................................... 39
Installation guidelines ................................................................................ 40
About creating an installation plan .......................................................... 40
How to implement a solution ..................................................................... 41
About Symantec System Center management components .........................42
Server installation methods ............................................................................... 44
Client installation methods ................................................................................ 45
Types of Symantec AntiVirus clients ....................................................... 47

14 Contents
About administration tools ................................................................................ 48
Methods for updating virus definitions files ................................................... 50
Best practice: Piloting Symantec AntiVirus in a lab setting ......................... 52
Simulating a realistic network environment in a lab setting ............... 52
Chapter 3 Preparing to install Symantec AntiVirus
General preinstallation considerations ........................................................... 57
How to prepare for the Symantec System Center installation ............. 57
About customizing the client and server installation files using
Windows Installer options ................................................................. 58
About configuring user rights with Active Directory ............................ 58
About setting administrative rights to target computers ..................... 58
Preparing for Symantec AntiVirus server installation ................................. 59
Symantec AntiVirus server installation options .................................... 59
About required restarts .............................................................................. 60
Locating servers across routers during installation .............................. 60
Verifying network access and privileges ................................................. 61
Installation order for Citrix Metaframe on Terminal Server ............... 62
Installing to NetWare servers .................................................................... 62
Terminal Server protection ....................................................................... 64
Preventing user-launched virus scans ..................................................... 65
Preparing for Symantec AntiVirus client installation ................................... 66
About the Symantec AntiVirus client on a Terminal Server ................ 66
About Windows NT/2000 cluster server protection .............................. 66
About required restarts .............................................................................. 67
About email support .................................................................................... 67
Installation requirements .................................................................................. 69
Required protocols ...................................................................................... 69
Symantec System Center and snap-in requirements ............................. 70
Symantec AntiVirus server installation requirements ......................... 71
Quarantine Server requirements .............................................................. 72
Symantec AntiVirus client installation requirements .......................... 73
Chapter 4 Migrating to the current version of Symantec AntiVirus
Migration overview ............................................................................................. 75
Steps to migrating your network to the current version of
Symantec AntiVirus ............................................................................ 76
Supported and unsupported server and client migration paths .......... 76

15Contents
Creating migration plans .................................................................................... 78
Evaluate the current system requirements ............................................. 79
Pilot your installation first ......................................................................... 79
Minimize unprotected clients .................................................................... 79
Plan your virus definitions update strategy ............................................ 80
Decide how to handle remote and sometimes connected clients ......... 80
Get virus definitions updating working immediately ............................ 80
Match management snap-in version to client version ..........................80
Move servers among server groups .......................................................... 80
Train your support staff and end users ....................................................80
Server migration .................................................................................................. 80
About migrating from the Symantec System Center ............................. 81
Manually uninstalling server components ..............................................81
Installing new server components ............................................................ 82
Migrating from Symantec AntiVirus on NetWare platforms ...............85
About migration from other server antivirus products ........................86
Client migration ................................................................................................... 86
Installing from the CD ................................................................................ 86
Installing from the Symantec System Center .........................................87
How to determine parent servers and policy .......................................... 87
Existing LiveUpdate server migration ............................................................. 89
Chapter 5 Installing Symantec AntiVirus management components
Installing the Symantec System Center ........................................................... 91
Installing the Central Quarantine ..................................................................... 96
Installing and configuring the LiveUpdate Administration Utility ..........103
Where to find Symantec VPN Sentry installation instructions .................106
Uninstalling Symantec AntiVirus management components ....................106
Uninstalling the Symantec System Center ............................................106
Chapter 6 Installing Symantec AntiVirus servers
Server installation methods .............................................................................107
About Symantec AntiVirus server installation .............................................108
Why AMS is installed with Symantec AntiVirus server .....................109
Installing Symantec AntiVirus servers locally .............................................110

16 Contents
Deploying the server installation across a network connection ................112
Starting the server installation ............................................................... 112
Running the server setup program .........................................................114
Selecting computers to which you want to install ...............................116
Completing the server installation .........................................................119
Checking for errors ....................................................................................122
Manually loading the Symantec AntiVirus NLMs ................................123
Installing Symantec AntiVirus with NetWare Secure Console
enabled ................................................................................................123
Installing directly to a Windows computer using the server
installation package ..........................................................................125
Manually installing AMS server ......................................................................126
Uninstalling Symantec AntiVirus server .......................................................126
Chapter 7 Installing Symantec AntiVirus clients
Client installation methods ..............................................................................130
About Symantec AntiVirus client installation ..............................................132
About the client configurations file ........................................................133
Deploying the client installation across a network connection .................133
Starting the client installation ................................................................134
Running the client setup program ..........................................................134
Setting up client installations using logon scripts .......................................137
Setting logon script options in the Symantec System Center ............137
Associating users with the logon script .................................................139
Installing from the client installation package on the server ....................141
Deploying installation packages using Web-based deployment ................142
Web-based deployment requirements ...................................................143
About the Web server installation ..........................................................143
Setting up the Web server ........................................................................144
Customizing the deployment files .......................................................... 146
Testing the installation ............................................................................149
How to notify users of the download location ......................................149
Installing Symantec AntiVirus clients locally .............................................. 150
About installing clients using third-party products ....................................154
About installing clients with Active Directory and Tivoli ...................154
About installing clients with Microsoft SMS package
definition files ....................................................................................154
About installing clients with the Novell ManageWise ZENworks
Application Launcher ........................................................................155
Configuring automatic client installations from NetWare servers
without the Symantec System Center .................................................... 156
Installing the AMS client stand-alone program on an
unmanaged client ......................................................................................157

17Contents
Post-installation client tasks ...........................................................................157
How to protect the Symantec AntiVirus registry key on Windows
NT 4.0 computers ...............................................................................157
Configuring clients using the configurations file .........................................158
Obtaining the configurations file ............................................................159
Copying the configurations file to the client .........................................159
Uninstalling Symantec AntiVirus clients ......................................................160
Appendix A Windows Installer (.msi) command-line reference
Installing Symantec AntiVirus using command-line parameters .............161
Default Symantec AntiVirus client installation ...................................162
Default Symantec AntiVirus server installation ..................................162
Windows Installer commands .........................................................................163
Windows Installer commands and properties ......................................163
Symantec AntiVirus properties .......................................................................164
Symantec AntiVirus server properties ...................................................165
Symantec AntiVirus client properties ....................................................166
Symantec AntiVirus features ..........................................................................167
Symantec AntiVirus server features ......................................................167
Symantec AntiVirus client features ........................................................168
Using the log file to check for errors ..............................................................168
Identifying the point of failure of an installation .................................169
Command-line examples ..................................................................................169
Index

18 Contents

Chapter 1
Introducing Symantec
AntiVirus
This chapter includes the following topics:
■About Symantec AntiVirus
■Components of Symantec AntiVirus
■What’s new in this release
■How Symantec AntiVirus works
■What you can do with Symantec AntiVirus
■Where to get more information about Symantec AntiVirus
About Symantec AntiVirus
Symantec AntiVirus Corporate Edition (Symantec AntiVirus) provides scalable,
cross-platform antivirus protection for workstations and network servers
throughout the enterprise. Using the enhanced security features and
centralized policy management of Symantec AntiVirus, administrators can
manage clients and servers assigned to logical groups. In addition,
administrators can create, deploy, and lock down security policies and settings
to keep systems up-to-date and properly configured at all times. The central
management console enables administrators to audit the network, identify
unprotected nodes, and apply the appropriate security protection before a
threat occurs.
Symantec AntiVirus lets you do the following:
■Manage the deployment, configuration, updating, and reporting of antivirus
protection from an integrated management console.

20 Introducing Symantec AntiVirus
Components of Symantec AntiVirus
■Quickly respond to virus outbreaks and deploy updated virus definitions.
■Provide a high level of protection and an integrated response to security
threats for all users that connect to your network, including telecommuters
with always-on connections and mobile users with intermittent connections
to your network.
■Obtain a consolidated view of multiple security components across all of the
workstations on your network.
■Perform a customizable, integrated installation of all of the security
components and set policies simultaneously.
Components of Symantec AntiVirus
Table 1-1 lists and describes the main components of Symantec AntiVirus.
You can also view supported operating systems for each feature.
See “Installation requirements” on page 69.
Table 1-1 Components of Symantec AntiVirus
Component Description
The Symantec System Center Performs management operations such as the following:
■Installing antivirus protection on workstations and
network servers.
■Updating virus definitions.
■Managing network servers and workstations
running Symantec AntiVirus.
Symantec AntiVirus server ■Protects the supported Windows and NetWare
computers.
■Pushes configuration and virus definitions files
updates to managed clients.
Symantec AntiVirus client Provides antivirus protection for networked and non-
networked computers. Symantec AntiVirus protects
supported Windows computers.
LiveUpdate Provides the capability for computers to automatically
pull updates of virus definitions files from the Symantec
LiveUpdate server or an internal LiveUpdate server.