Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004 User manual

User’s Guide

Norton AntiVirus™ User’s Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 11.0
PN: 10283763
Copyright Notice
Copyright ©2004 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec
Corporation is the copyrighted work of Symantec Corporation and is
owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to
you AS-IS and Symantec Corporation makes no warranty as to its
accuracy or use. Any use of the technical documentation or the
information contained therein is at the risk of the user. Documentation
may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are
U.S. registered trademarks of Symantec Corporation. Norton Internet
Worm Protection is a trademark of Symantec Corporation.
Microsoft, MSN, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation. AOL and CompuServe are
registered trademarks of America Online, Inc. Pentium is a registered
trademark of Intel Corporation. Yahoo! is a registered trademark of
Yahoo! Inc.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321

Contents
Chapter 1 Installation
System requirements ......................................................... 5
Before installation ............................................................... 8
Install Norton AntiVirus .................................................... 9
After installation ................................................................11
For more information .......................................................13
Chapter 2 Feature summary
Virus and threat protection features ............................18
Norton Internet Worm Protection features .................20
Chapter 3 Getting started
Start Norton AntiVirus .....................................................24
About the main window ...................................................25
Activate your product .......................................................28
Turn off Auto-Protect temporarily .................................30
Chapter 4 Responding to emergencies
What to do if a virus is found .........................................34
If Norton AntiVirus cannot repair a file ......................35
Look up viruses on the Symantec Web site ................36
If your computer won’t start ...........................................37
If your product won’t install ...........................................38
Create Emergency Disks .................................................39
If you need to use Emergency Disks ............................40

Contents4
Chapter 5 Frequently asked questions
Explore the Symantec service and support
Web site ......................................................................41
How can I find the version number? ............................41
If you need to uninstall ....................................................42
Troubleshoot virus and threat protection ....................43
Troubleshoot LiveUpdate .................................................47
Service and support solutions
Index

Installation 1
Before installing Norton AntiVirus, take a moment to
review the system requirements.
If you have difficulties installing Norton AntiVirus, see
“If your product won’t install” on page 38.
System requirements
To use Norton AntiVirus, your computer must have one
of the following Windows operating systems:
1Windows 98/Me
1Windows 2000
1Windows XP
Home or Professional Editions
Installation of Norton AntiVirus is not supported on NEC
PC98, Windows 95/NT 4.x, Macintosh, Linux, or server
versions of Windows 2000/2003/XP computers.
wIf you are planning to upgrade your Windows operating
system from Windows 98/Me to Windows 2000/XP, you
must uninstall Norton AntiVirus first and then reinstall
after the upgrade is complete.

Installation
System requirements
6
Your computer must also meet the following minimum
requirements.
wIf you are installing on Windows 2000/XP, you must
install with administrator privileges.
Operating system Requirements
Windows 98 1133-MHz processor
164 MB of RAM
190 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1VGA video
1Internet Explorer 5.5 or later
Windows Me 1150-MHz processor
164 MB of RAM
190 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1VGA video
1Internet Explorer 5.5 or later
Windows 2000
Professional
Edition
1133-MHz or higher processor
164 MB of RAM
1125 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 5.5 or later
Windows XP
Editions
1300-MHz or higher processor
1128 MB of RAM
1125 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 6.0

Installation
System requirements
7
Supported email clients
Email scanning is supported for any POP3-compatible
and SMTP-compatible email client including:
1Microsoft Outlook Express version 4, 5, 6
1Microsoft Outlook 97/98/2000/XP/2003
1Netscape Messenger version 4, Netscape Mail version
4, 6, 7
1Eudora Light version 3, Eudora Pro version 4, Eudora
5, Eudora 6.0, Eudora 6.0J
1Pegasus 3
1IncrediMail XE
1Becky! Internet Mail 1.x, 2.0
1AL-Mail32 1.11
1Datula 1.x
1PostPet 2.1, 2.06, 3.0
Unsupported email programs
Norton AntiVirus does not support the following email
clients:
1IMAP
1AOL
1POP3s with Secure Sockets Layer (SSL)
1Web-based email such as Hotmail and Yahoo! Mail
1Lotus Notes
About encrypted email connections
Norton AntiVirus does not support email connections
that use Secure Sockets Layer (SSL). SSL is a Netscape
protocol that is designed to provide secure
communications on the Internet. If you use an SSL
connection, you are not protected by Norton AntiVirus.
To send email messages through SSL connections, turn
off incoming and outgoing email protection in Norton
AntiVirus.

Installation
Before installation
8
To send email messages through an SSL connection
1In the main window, click Options.
If a menu appears, click Norton AntiVirus.
wIf you set a password for Options, Norton AntiVirus
asks you for the password before you can continue.
2In the Options window, click Email.
3Click OK.
4Uncheck Scan incoming Email (recommended).
5Uncheck Scan outgoing Email (recommended).
6Resend your email message.
Supported instant messenger programs
The following instant messenger programs are
supported:
1AOL Instant Messenger, version 4.7 or later
1Yahoo! Messenger, version 5.0 or later
1Windows Messenger, versions 4.7 or later
1MSN Instant Messenger, versions 4.6, 4.7, 6.0 or
later. Version 5.0 is not supported.
Before installation
See “Create
Emergency Disks”
on page 39.
Before you install Norton AntiVirus, you must prepare
your computer. If your computer cannot start from a CD,
create Emergency Disks.
Prepare your computer
If you have an earlier version of Norton AntiVirus, the
new version automatically removes the earlier version. If
your version is earlier than 2003, you must uninstall it
before installing the new version.
If you have Norton AntiVirus 2004, Norton AntiVirus
2004 Professional, Norton AntiVirus 2003, or Norton
AntiVirus 2003 Professional, you can transfer your
existing option settings to the new version of the product.

Installation
Install Norton AntiVirus
9
Before you install Norton AntiVirus, do the following:
1If you have any other antivirus programs on your
computer, you must uninstall them and restart your
computer before installing Norton AntiVirus.
To uninstall other antivirus programs, see the user
documentation that came with each program.
1Close all other Windows programs before installing
Norton AntiVirus, including those programs that are
displayed in the Windows system tray.
Install Norton AntiVirus
You can install Norton AntiVirus from the CD or from the
file that you downloaded.
To install Norton AntiVirus
See “If the opening
screen does not
appear” on
page 10.
1Do one of the following:
2If you are installing from a CD, insert the CD into
the CD-ROM drive.
2If you downloaded your copy of Norton AntiVirus,
double-click the file that you downloaded, and then
click Install.
2In the Norton AntiVirus 2005 Setup window, click
Next to begin the installation.
3Read the License Agreement, and then click I accept
the License Agreement.
If you decline, you cannot continue with the
installation.
4If prompted, type the product key.
5Click Next.
6In the Pre-Install Scanner window, click Start Scan to
scan your computer before installing Norton
AntiVirus. If an infection is detected in an active
program, Norton AntiVirus may shut it down. Save all
your data before you begin.

Installation
Install Norton AntiVirus
10
7Do one of the following:
2If you want to end the scan, click Stop Scan.
2If a virus is detected, for each file that you want to
delete, click Delete.
8If you want to see the results of the scan, click View
Details, and then OK to exit.
9Click Next.
10 Select a folder into which you want to install Norton
AntiVirus.
If you are running Windows 98/98/Me, ensure the
folder’s drive has 90 MB of available hard disk space.
If you are installing on Windows 2000/XP, ensure you
have 125 MB of available hard disk space.
11 Click Next.
The Installation Progress window tracks the progress
of the install, and displays the components that are
necessary to run Norton AntiVirus.
See “After
installation” on
page 11.
12 Click Restart Windows Now (recommended) to
complete the installation.
13 Click Finish.
If the opening screen does not appear
Sometimes a computer’s CD-ROM drive does not
automatically run a CD.
To start the installation from the CD
1On your desktop, double-click My Computer.
2In the My Computer window, double-click the icon for
your CD-ROM drive.
3In the list of files, double-click Cdstart.exe.

Installation
After installation
11
After installation
Should Norton AntiVirus prompt you to restart your
computer, do so, and when Windows loads, the
Configuration Wizard will appear. Otherwise, the
Configuration Wizard appears after you install Norton
AntiVirus.
Use the Configuration Wizard
The Configuration Wizard lets you activate and register
Norton AntiVirus, launches LiveUpdate and a full system
scan, and then schedules a weekly scan of your
computer. You must be online to activate your product.
wIf you choose not to register the software using the
Configuration Wizard, or if registration fails for some
reason, you can register by using the Product
Registration option on the Help & Support menu in
Norton AntiVirus or by visiting the Symantec Web site at
www.symantec.com.
To use the Configuration Wizard
1In the opening Configuration Wizard’s window, click
Next.
2In the Product Activation window, click Activate and
register your product now (recommended).
3Click Next.
4In the first Registration window, in the drop-down list,
select the Country/Region from which you are
registering.
5If you would like information from Symantec about
Norton AntiVirus, check the method by which you
want to receive that information, type your email
address, phone number, and then click Next.
6Check the box if you want to receive postal mail from
Symantec.
7Type your name and address, and then click Next.
8In the Activation window, verify that you are
connected to the Internet, and then click Next.

Installation
After installation
12
9In the Activation Complete window, click Print key
to print a copy of the product key for your records,
then click Next.
10 Review the subscription information, and then click
Next.
11 If the Security window appears, Symantec
recommends that you leave the default option
checked and continue using Norton AntiVirus to
protect your computer.
12 Click Next.
Norton AntiVirus automatically performs the
following post-installation tasks:
13 Click Finish to launch the tasks.
Read the Readme file
The Readme file contains technical tips and information
about product changes that occurred after this guide was
printed. It is installed on your hard disk in the same
location as the Norton AntiVirus product files.
To read the Readme file
1On the Windows taskbar, click Start > Programs >
Norton AntiVirus 2005.
2Click Readme.
Run LiveUpdate Ensures that you have the latest
virus protection.
Scan for Viruses Performs a full system scan.
Schedule weekly
scans of local hard
drives
Schedules a weekly scan of your
local hard drives. You must have
Microsoft Scheduler installed to
use this option.

Installation
For more information
13
For more information
The product documentation provides assistance for using
Norton AntiVirus. You can find the information that you
need on your computer and on the Web.
Use online Help
Help is available throughout your Symantec product.
Help buttons and links to more information provide
assistance that is specific to the task that you are
completing. The Help menu provides a comprehensive
guide to all of the product features and tasks that you can
complete.
To use online Help
1At the top of the main window, click Help & Support
> Norton AntiVirus Help.
2In the Help window, in the left pane, select a tab. Your
options are:
You can also print any topic in Help.
To print a topic in Help
1In the Help window, click the Contents tab.
2In the Contents list, select the topic that you want to
print, and then click Print.
3Select whether you want to print only the selected
topic or the topic and all of the subtopics under it.
4Click OK.
Contents Displays the Help by topic
Index Lists Help topics in alphabetical order
by key word
Search Opens a search box in which you can
type a word or phrase

Installation
For more information
14
Window and dialog box Help
Window and dialog box Help provides information about
the program. This type of Help is context-sensitive,
meaning that it provides help for the dialog box or
window that you are currently using.
To access window or dialog box Help
4Do one of the following:
2In the window, click any Help link.
2In the dialog box, select Help or More Info.
Access the User’s Guide PDF
The Norton AntiVirus User’s Guide is provided on the CD
in PDF format. You must have Adobe Reader installed on
your computer to read the PDF.
wIf you purchased this product as an electronic download,
Adobe Reader was not included. You must download it
from the Adobe Web site.
To install Adobe Reader from the CD
1Insert the CD into the CD-ROM drive.
2Click Browse.
3In the CD window, double-click the Manual folder.
4If applicable, double-click the Adobe folder.
5Double-click the program file.
6Follow the on-screen instructions to select a folder for
Adobe Reader and complete the installation.
Once you have installed Adobe Reader, you can read the
PDF from the CD.
To read the User’s Guide PDF from the CD
1Insert the CD into the CD-ROM drive.
2Click Browse.
3Double-click the Manual folder.
4Double-click the PDF.
You can also copy a User’s Guide to your hard disk and
read it from there.

Installation
For more information
15
To read a User’s Guide from your hard disk
1Open the location into which you copied the PDF.
2Double-click the PDF.
Symantec products on the Web
The Symantec Web site provides extensive information
about all Symantec products. There are several ways to
access the Symantec Web site.
To access the Web site from the Help menu
4Select the solution that you want. Your options are:
Within your Symantec product, the Reports page
contains a link to the Symantec online Virus
Encyclopedia, as does the Windows Explorer toolbar.
To access the Web site from the Reports page
1In the main window, under Norton AntiVirus, click
Reports.
2On the Reports page, click View Online Virus
Encyclopedia.
Help and Support Takes you to the product support
page of the Symantec Web site,
from which you can access the
knowledge bases and downloads
for your product.
Symantec Security
Response
Takes you to the Security Response
page of the Symantec Web site,
from which you can update your
protection and read the latest
information about antithreat
technology.
More Symantec
solutions
Takes you to the Symantec Store
Web site, from which you can get
product information on every
Symantec product.

Installation
For more information
16
To access the Symantec Web site from Windows
Explorer
1Open Windows Explorer.
2On the toolbar, on the Norton AntiVirus menu, click
View Virus Encyclopedia.
This option connects you to the Symantec Security
Response Web page, from which you can search for
information on all types of viruses.
To access the Symantec Web site in your browser
4On the Internet, go to www.symantec.com

Feature summary 2
Use the information in this section to familiarize yourself
with the product.
This section includes the following information:
1A list of all of the features in the product
1A brief description of each feature
The feature summary can help you determine which
feature to use to solve a problem. Read the feature
descriptions to locate the correct component to use.
See “Use online
Help” on page 13.
For more information on any of the features listed, see
the online Help.

Feature summary
Virus and threat protection features
18
Virus and threat protection features
Norton AntiVirus provides comprehensive virus
prevention, threat detection, and repair software for your
computer. It automatically detects and repairs known
viruses. Norton AntiVirus detects viruses and other
potential risks in instant messenger attachments as well
as in email messages, Internet downloads, and other
files. Easy updating of the virus definitions over the
Internet keeps Norton AntiVirus prepared for the latest
threats.
Norton AntiVirus includes expanded threat detection of
both known and emerging threats, such as spyware and
other files that could put your computer at risk. Norton
AntiVirus also scans files inside of compressed files.
Norton AntiVirus continually monitors your computer
and protects it from known and unknown threats using
the following features:
Auto-Protect 1Loads into memory when
Windows starts, providing
constant protection while you
work.
1Checks for viruses every time
that you use software programs
on your computer, insert floppy
disks or other removable
media, access the Internet, or
use document files that you
receive or create.
1Monitors your computer for any
unusual symptoms that may
indicate an active threat.
Automatic
LiveUpdate
Updates your program and virus
definitions automatically.
Compressed file
protection
Detects and repairs viruses inside
of compressed files.

Feature summary
Virus and threat protection features
19
Email protection Protects incoming and outgoing
email messages, preventing your
computer and other computers
from infection.
Instant messenger
protection
Scans for and detects viruses in
instant messenger attachments.
Bloodhound
technology
Detects new and unknown viruses
by analyzing an executable file’s
structure, behavior, and other
attributes such as programming
logic, computer instructions, and
any data that is contained in the
file.
Password
protection
Protects Norton AntiVirus options
from unauthorized changes.
Norton QuickScan Automatically runs once
LiveUpdate updates your computer
with program updates and virus
definitions. Checks for infections
that have processes running in
memory and infections that are
referenced by start-up folders and
files.

Feature summary
Norton Internet Worm Protection features
20
Norton Internet Worm Protection
features
Internet Worm Protection prevents certain network
worms and other Internet threats from attacking your
computer. A worm is similar to a virus, but is a self-
contained program that can replicate itself over a
computer network. Internet Worm Protection can detect
a worm on the network before it copies itself onto your
computer.
Internet Worm Protection uses the following methods to
detect and handle network worms and Internet attacks:
Port blocking Monitors the behavior of outgoing
network traffic to establish
whether an incoming connection is
suspicious.
Trojan horse
detection
Detects if a connection is being
attempted on a port that is
commonly used by Trojan horse
applications.
Auto blocking Blocks repeated Internet attacks.
When Internet Worm Protection
detects an attack, it automatically
blocks any further communication
from the attacker’s IP address for
30 minutes.
General rules Uses a set of rules to monitor and
handle all traffic and applications
on the network. If the default
protection is not appropriate, you
can add, modify, or remove rules
in the rules wizard.
Traffic analysis Monitors and detects network
traffic for malicious activity. It can
block the traffic, log the event, and
issue an alert.