Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004 User manual

User’s Guide

Norton AntiVirus™ User’s Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 11.0
PN: 10283763
Copyright Notice
Copyright ©2004 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec
Corporation is the copyrighted work of Symantec Corporation and is
owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to
you AS-IS and Symantec Corporation makes no warranty as to its
accuracy or use. Any use of the technical documentation or the
information contained therein is at the risk of the user. Documentation
may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are
U.S. registered trademarks of Symantec Corporation. Norton Internet
Worm Protection is a trademark of Symantec Corporation.
Microsoft, MSN, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation. AOL and CompuServe are
registered trademarks of America Online, Inc. Pentium is a registered
trademark of Intel Corporation. Yahoo! is a registered trademark of
Yahoo! Inc.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321

Contents
Chapter 1 Installation
System requirements ......................................................... 5
Before installation ............................................................... 8
Install Norton AntiVirus .................................................... 9
After installation ................................................................11
For more information .......................................................13
Chapter 2 Feature summary
Virus and threat protection features ............................18
Norton Internet Worm Protection features .................20
Chapter 3 Getting started
Start Norton AntiVirus .....................................................24
About the main window ...................................................25
Activate your product .......................................................28
Turn off Auto-Protect temporarily .................................30
Chapter 4 Responding to emergencies
What to do if a virus is found .........................................34
If Norton AntiVirus cannot repair a file ......................35
Look up viruses on the Symantec Web site ................36
If your computer won’t start ...........................................37
If your product won’t install ...........................................38
Create Emergency Disks .................................................39
If you need to use Emergency Disks ............................40

Contents4
Chapter 5 Frequently asked questions
Explore the Symantec service and support
Web site ......................................................................41
How can I find the version number? ............................41
If you need to uninstall ....................................................42
Troubleshoot virus and threat protection ....................43
Troubleshoot LiveUpdate .................................................47
Service and support solutions
Index

Installation 1
Before installing Norton AntiVirus, take a moment to
review the system requirements.
If you have difficulties installing Norton AntiVirus, see
“If your product won’t install” on page 38.
System requirements
To use Norton AntiVirus, your computer must have one
of the following Windows operating systems:
1Windows 98/Me
1Windows 2000
1Windows XP
Home or Professional Editions
Installation of Norton AntiVirus is not supported on NEC
PC98, Windows 95/NT 4.x, Macintosh, Linux, or server
versions of Windows 2000/2003/XP computers.
wIf you are planning to upgrade your Windows operating
system from Windows 98/Me to Windows 2000/XP, you
must uninstall Norton AntiVirus first and then reinstall
after the upgrade is complete.

Installation
System requirements
6
Your computer must also meet the following minimum
requirements.
wIf you are installing on Windows 2000/XP, you must
install with administrator privileges.
Operating system Requirements
Windows 98 1133-MHz processor
164 MB of RAM
190 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1VGA video
1Internet Explorer 5.5 or later
Windows Me 1150-MHz processor
164 MB of RAM
190 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1VGA video
1Internet Explorer 5.5 or later
Windows 2000
Professional
Edition
1133-MHz or higher processor
164 MB of RAM
1125 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 5.5 or later
Windows XP
Editions
1300-MHz or higher processor
1128 MB of RAM
1125 MB of available hard disk
space
1CD-ROM or DVD-ROM drive
1Internet Explorer 6.0

Installation
System requirements
7
Supported email clients
Email scanning is supported for any POP3-compatible
and SMTP-compatible email client including:
1Microsoft Outlook Express version 4, 5, 6
1Microsoft Outlook 97/98/2000/XP/2003
1Netscape Messenger version 4, Netscape Mail version
4, 6, 7
1Eudora Light version 3, Eudora Pro version 4, Eudora
5, Eudora 6.0, Eudora 6.0J
1Pegasus 3
1IncrediMail XE
1Becky! Internet Mail 1.x, 2.0
1AL-Mail32 1.11
1Datula 1.x
1PostPet 2.1, 2.06, 3.0
Unsupported email programs
Norton AntiVirus does not support the following email
clients:
1IMAP
1AOL
1POP3s with Secure Sockets Layer (SSL)
1Web-based email such as Hotmail and Yahoo! Mail
1Lotus Notes
About encrypted email connections
Norton AntiVirus does not support email connections
that use Secure Sockets Layer (SSL). SSL is a Netscape
protocol that is designed to provide secure
communications on the Internet. If you use an SSL
connection, you are not protected by Norton AntiVirus.
To send email messages through SSL connections, turn
off incoming and outgoing email protection in Norton
AntiVirus.

Installation
Before installation
8
To send email messages through an SSL connection
1In the main window, click Options.
If a menu appears, click Norton AntiVirus.
wIf you set a password for Options, Norton AntiVirus
asks you for the password before you can continue.
2In the Options window, click Email.
3Click OK.
4Uncheck Scan incoming Email (recommended).
5Uncheck Scan outgoing Email (recommended).
6Resend your email message.
Supported instant messenger programs
The following instant messenger programs are
supported:
1AOL Instant Messenger, version 4.7 or later
1Yahoo! Messenger, version 5.0 or later
1Windows Messenger, versions 4.7 or later
1MSN Instant Messenger, versions 4.6, 4.7, 6.0 or
later. Version 5.0 is not supported.
Before installation
See “Create
Emergency Disks”
on page 39.
Before you install Norton AntiVirus, you must prepare
your computer. If your computer cannot start from a CD,
create Emergency Disks.
Prepare your computer
If you have an earlier version of Norton AntiVirus, the
new version automatically removes the earlier version. If
your version is earlier than 2003, you must uninstall it
before installing the new version.
If you have Norton AntiVirus 2004, Norton AntiVirus
2004 Professional, Norton AntiVirus 2003, or Norton
AntiVirus 2003 Professional, you can transfer your
existing option settings to the new version of the product.

Installation
Install Norton AntiVirus
9
Before you install Norton AntiVirus, do the following:
1If you have any other antivirus programs on your
computer, you must uninstall them and restart your
computer before installing Norton AntiVirus.
To uninstall other antivirus programs, see the user
documentation that came with each program.
1Close all other Windows programs before installing
Norton AntiVirus, including those programs that are
displayed in the Windows system tray.
Install Norton AntiVirus
You can install Norton AntiVirus from the CD or from the
file that you downloaded.
To install Norton AntiVirus
See “If the opening
screen does not
appear” on
page 10.
1Do one of the following:
2If you are installing from a CD, insert the CD into
the CD-ROM drive.
2If you downloaded your copy of Norton AntiVirus,
double-click the file that you downloaded, and then
click Install.
2In the Norton AntiVirus 2005 Setup window, click
Next to begin the installation.
3Read the License Agreement, and then click I accept
the License Agreement.
If you decline, you cannot continue with the
installation.
4If prompted, type the product key.
5Click Next.
6In the Pre-Install Scanner window, click Start Scan to
scan your computer before installing Norton
AntiVirus. If an infection is detected in an active
program, Norton AntiVirus may shut it down. Save all
your data before you begin.

Installation
Install Norton AntiVirus
10
7Do one of the following:
2If you want to end the scan, click Stop Scan.
2If a virus is detected, for each file that you want to
delete, click Delete.
8If you want to see the results of the scan, click View
Details, and then OK to exit.
9Click Next.
10 Select a folder into which you want to install Norton
AntiVirus.
If you are running Windows 98/98/Me, ensure the
folder’s drive has 90 MB of available hard disk space.
If you are installing on Windows 2000/XP, ensure you
have 125 MB of available hard disk space.
11 Click Next.
The Installation Progress window tracks the progress
of the install, and displays the components that are
necessary to run Norton AntiVirus.
See “After
installation” on
page 11.
12 Click Restart Windows Now (recommended) to
complete the installation.
13 Click Finish.
If the opening screen does not appear
Sometimes a computer’s CD-ROM drive does not
automatically run a CD.
To start the installation from the CD
1On your desktop, double-click My Computer.
2In the My Computer window, double-click the icon for
your CD-ROM drive.
3In the list of files, double-click Cdstart.exe.