Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004 User manual

User’s Guide

Norton AntiVirus™ User’s Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 11.0
PN: 10283763
Copyright Notice
Copyright ©2004 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec
Corporation is the copyrighted work of Symantec Corporation and is
owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to
you AS-IS and Symantec Corporation makes no warranty as to its
accuracy or use. Any use of the technical documentation or the
information contained therein is at the risk of the user. Documentation
may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are
U.S. registered trademarks of Symantec Corporation. Norton Internet
Worm Protection is a trademark of Symantec Corporation.
Microsoft, MSN, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation. AOL and CompuServe are
registered trademarks of America Online, Inc. Pentium is a registered
trademark of Intel Corporation. Yahoo! is a registered trademark of
Yahoo! Inc.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321

Contents
Chapter 1 Installation
System requirements ......................................................... 5
Before installation ............................................................... 8
Install Norton AntiVirus .................................................... 9
After installation ................................................................11
For more information .......................................................13
Chapter 2 Feature summary
Virus and threat protection features ............................18
Norton Internet Worm Protection features .................20
Chapter 3 Getting started
Start Norton AntiVirus .....................................................24
About the main window ...................................................25
Activate your product .......................................................28
Turn off Auto-Protect temporarily .................................30
Chapter 4 Responding to emergencies
What to do if a virus is found .........................................34
If Norton AntiVirus cannot repair a file ......................35
Look up viruses on the Symantec Web site ................36
If your computer won’t start ...........................................37
If your product won’t install ...........................................38
Create Emergency Disks .................................................39
If you need to use Emergency Disks ............................40

Contents4
Chapter 5 Frequently asked questions
Explore the Symantec service and support
Web site ......................................................................41
How can I find the version number? ............................41
If you need to uninstall ....................................................42
Troubleshoot virus and threat protection ....................43
Troubleshoot LiveUpdate .................................................47
Service and support solutions
Index

Installation 1
Before installing Norton AntiVirus, take a moment to
review the system requirements.
If you have difficulties installing Norton AntiVirus, see
“If your product won’t install” on page 38.
System requirements
To use Norton AntiVirus, your computer must have one
of the following Windows operating systems:
1Windows 98/Me
1Windows 2000
1Windows XP
Home or Professional Editions
Installation of Norton AntiVirus is not supported on NEC
PC98, Windows 95/NT 4.x, Macintosh, Linux, or server
versions of Windows 2000/2003/XP computers.
wIf you are planning to upgrade your Windows operating
system from Windows 98/Me to Windows 2000/XP, you
must uninstall Norton AntiVirus first and then reinstall
after the upgrade is complete.