Symantec PCANYWHERE - V12.5 User manual

Symantec pcAnywhere™
User's Guide
12164653

Symantec pcAnywhere™User's Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 12.5
PN: 12164653
Legal Notice
Copyright © 2008 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale,
SpeedSend, LiveUpdate, Virtually Anywhere and Work Virtually Anywhere are trademarks
or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other
countries. Other names may be trademarks of their respective owners.
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trademark of Linus Torvalds. SUSE and its logo are registered trademarks of SUSE AG. The
Red Hat trademark and logo are trademarks of Red Hat, Inc. in the United States and other
countries. SSH and Secure Shell are trademarks of SSH Communications Security, Inc.
Additional company and product names may be trademarks or registered trademarks of the
individual companies and are respectfully acknowledged.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document
may be reproduced in any form by any means without prior written authorization of
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Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
http://www.symantec.com
Printed in the United States of America.
10987654321

Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■Upgrade assurance that delivers automatic software upgrade protection
■Global support that is available 24 hours a day, 7 days a week
■Advanced features, including Account Management Services
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■Product release level
■Hardware information
■Available memory, disk space, and NIC information
■Operating system

■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/techsupp/
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates, such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade assurance and maintenance contracts
■Information about the Symantec Buying Programs
■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
as follows:
[email protected]Asia-Pacific and Japan
[email protected]Europe, Middle-East, and Africa
[email protected]North America and Latin America
Additional enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
These solutions provide early warning of cyber attacks, comprehensive threat
analysis, and countermeasures to prevent attacks before they occur.
Symantec Early Warning Solutions
These services remove the burden of managing and monitoring security devices
and events, ensuring rapid response to real threats.
Managed Security Services
Symantec Consulting Services provide on-site technical expertise from
Symantec and its trusted partners. Symantec Consulting Services offer a variety
of prepackaged and customizable options that include assessment, design,
implementation, monitoring, and management capabilities. Each is focused on
establishing and maintaining the integrity and availability of your IT resources.
Consulting Services
Educational Services provide a full array of technical training, security
education, security certification, and awareness communication programs.
Educational Services
To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com
Select your country or language from the site index.

Technical Support ............................................................................................... 4
Chapter 1 Introducing Symantec pcAnywhere ................................ 17
About Symantec pcAnywhere ......................................................... 17
What's new in Symantec pcAnywhere .............................................. 18
Components of Symantec pcAnywhere ............................................. 18
How Symantec pcAnywhere works .................................................. 20
Understanding the difference between a host and a remote ........... 20
About connecting over the Internet ........................................... 20
Issues that affect performance ................................................. 23
What you can do with Symantec pcAnywhere .................................... 26
Where to find more information ..................................................... 27
Chapter 2 Navigating in Symantec pcAnywhere .............................. 29
Selecting a view mode in Symantec pcAnywhere ................................ 29
Starting a connection in Basic View ................................................. 30
Viewing or editing connection settings ............................................. 33
Working in Advanced View ............................................................ 34
Organizing column headings in the Symantec pcAnywhere
window .......................................................................... 35
Customizing the Symantec pcAnywhere navigation bar ................ 36
Closing the main product window upon connection ...................... 37
About the Connection Wizard .................................................. 38
What you need to know before you connect ................................. 38
Ways to connect to another computer remotely ........................... 39
About the start modes for remote connections ............................. 40
About the Session Manager ............................................................ 42
Changing how active sessions appear in the Session Manager ........ 43
Showing or hiding options on the Session Manager navigation
bar ................................................................................ 44
Resizing the Session Manager navigation bar ............................. 44
Showing or hiding the Session Manager navigation bar ................. 45
Using Thumbnail tab .................................................................... 45
Managing pcAnywhere preferences ................................................. 45
About customizing network connections .................................... 46
Contents

Customizing modem connections .............................................. 47
Customizing European ISDN connections ................................... 48
Customizing direct connections ................................................ 49
Chapter 3 Installing Symantec pcAnywhere ..................................... 51
Preparing for installation .............................................................. 51
Symantec pcAnywhere system requirements .............................. 51
User rights requirements ........................................................ 56
Installation options ................................................................ 56
If you have a previous version installed ...................................... 61
Symantec pcAnywhere installation ................................................. 61
Installing the full product version ............................................. 61
Installing a custom version ...................................................... 63
Running the setup program manually ........................................ 63
Post-installation tasks .................................................................. 64
Starting Symantec pcAnywhere ................................................ 64
Modifying installation settings ................................................. 65
Updating Symantec pcAnywhere .............................................. 66
Uninstalling Symantec pcAnywhere .......................................... 67
Chapter 4 Allowing others to control your computer ..................... 69
Managing host connections ........................................................... 69
Adding a host connection item to Favorites ................................. 69
Locating a recent host connection item ...................................... 70
Ways to set up host computer ......................................................... 70
Using the Connection Wizard to configure a host connection ......... 70
Configuring a host using advanced properties ............................. 73
Knowing which connection device to use for host sessions ............. 74
Configuring a host network connection ...................................... 75
Selecting a network card ......................................................... 76
Changing the default port numbers on the host ........................... 77
Configuring a host modem connection ....................................... 78
Configuring an ISDN connection on a host .................................. 79
Configuring a direct connection on a host ................................... 80
Setting the host startup options ................................................ 81
If you are logged on as a guest user in Windows ........................... 82
Setting end of session options .................................................. 83
Configuring a host computer to enlist in a directory service ........... 85
Setting the Multi Monitor options ............................................. 86
Specifying a host name ........................................................... 86
Sharing host disk drives .......................................................... 87
Ways to start a host session ........................................................... 88
Contents8

Waiting for a connection from a remote computer ....................... 88
Calling a remote computer ....................................................... 89
Accepting a host invitation ...................................................... 90
What you can do during a host session ............................................. 90
Working with the host online menu ........................................... 90
Letting multiple remote users hold a conference .......................... 91
Chatting online with the remote user ......................................... 93
Using draw feature on the host computer ................................... 93
Ending a host session .............................................................. 94
Chapter 5 Controlling another computer remotely ......................... 95
Managing remote connections ........................................................ 95
Adding a remote connection item to Favorites ............................. 95
Locating a recent remote connection item .................................. 96
Ways to set up a remote computer ................................................... 96
Using the Connection Wizard to configure a remote
connection ...................................................................... 97
Configuring a remote connection using advanced properties .......... 98
Knowing which connection device to use for remote sessions ....... 100
Configuring a remote network connection ................................. 101
Customizing the data port range for remote connections ............. 102
Changing the default port numbers on the remote ...................... 103
Configuring a remote modem connection .................................. 104
Configuring a direct connection on a remote ............................. 108
Configuring a remote computer to use directory services ............. 109
Connecting through pcAnywhere Gateway or pcAnywhere Access
Server .......................................................................... 110
Modifying connection speeds .................................................. 111
Adjusting video performance settings ...................................... 112
Automatically logging on to the host computer .......................... 113
Automatically reconnecting if the host is busy ........................... 114
Ways to start a remote control session ........................................... 115
Starting a remote connection item ........................................... 115
Waiting for a host connection ................................................. 116
Connecting to a host computer using Smart Card
authentication ............................................................... 116
Connecting to another computer using Quick Connect ................. 117
Using pcA Quick Connect ....................................................... 124
What you can do during a remote control session ............................. 125
Taking a snapshot ................................................................ 127
Changing display settings during a remote control session ........... 128
Changing the background colors ............................................. 131
9Contents

Configuring remote printing ................................................... 132
Transferring the contents of the Windows clipboard ................... 133
Chatting online with the host user ........................................... 134
Connecting to multiple hosts .................................................. 134
Using draw feature on the remote computer .............................. 135
Turning off host computer ..................................................... 136
Viewing shared host drives .................................................... 136
Ending a remote control session .............................................. 137
Connecting to a computer that does not have a host running .............. 137
Configuring initial host properties for Quick Deploy and
Connect ........................................................................ 140
About reconnecting to a host using the Quick Deploy and Connect
feature ......................................................................... 149
Editing the Quick Deploy and Connect host properties ................ 149
How pcAnywhere works in a Windows recovery
environment ................................................................. 150
Chapter 6 Supporting computers and servers remotely .............. 151
About Symantec pcAnywhere Remote Management tools .................. 151
User rights requirements for remote management ........................... 151
Ways to start a remote management session ................................... 152
What you can do during a remote management session ..................... 153
Managing tasks remotely ....................................................... 154
Running DOS commands ....................................................... 155
Viewing services .................................................................. 157
Viewing and editing system files ............................................. 159
Viewing and editing the system registry ................................... 160
Viewing the event log ............................................................ 161
Viewing and uninstalling programs ......................................... 162
Restarting or shutting down a host computer during a remote
management session ....................................................... 162
Locking a computer or logging off a user during a remote
management session ....................................................... 163
Sending system state commands to one or more computers ......... 164
Ending a remote management session ...................................... 167
Chapter 7 Transferring files and folders ......................................... 169
About pcAnywhere File Transfer ................................................... 169
Going to a recently visited file location ..................................... 170
Tagging all files in a folder ..................................................... 171
Tagging all folders in a directory ............................................. 171
Tagging files using wildcard characters .................................... 171
Contents10