Symantec PCANYWHERE - V12.5 User manual

Symantec pcAnywhere™
User's Guide
12164653

Symantec pcAnywhere™User's Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 12.5
PN: 12164653
Legal Notice
Copyright © 2008 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale,
SpeedSend, LiveUpdate, Virtually Anywhere and Work Virtually Anywhere are trademarks
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Additional company and product names may be trademarks or registered trademarks of the
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The product described in this document is distributed under licenses restricting its use,
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Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
http://www.symantec.com
Printed in the United States of America.
10987654321

Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■Upgrade assurance that delivers automatic software upgrade protection
■Global support that is available 24 hours a day, 7 days a week
■Advanced features, including Account Management Services
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■Product release level
■Hardware information
■Available memory, disk space, and NIC information
■Operating system

■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/techsupp/
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates, such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade assurance and maintenance contracts
■Information about the Symantec Buying Programs
■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
as follows:
[email protected]Asia-Pacific and Japan
[email protected]Europe, Middle-East, and Africa
[email protected]North America and Latin America
Additional enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
These solutions provide early warning of cyber attacks, comprehensive threat
analysis, and countermeasures to prevent attacks before they occur.
Symantec Early Warning Solutions
These services remove the burden of managing and monitoring security devices
and events, ensuring rapid response to real threats.
Managed Security Services
Symantec Consulting Services provide on-site technical expertise from
Symantec and its trusted partners. Symantec Consulting Services offer a variety
of prepackaged and customizable options that include assessment, design,
implementation, monitoring, and management capabilities. Each is focused on
establishing and maintaining the integrity and availability of your IT resources.
Consulting Services
Educational Services provide a full array of technical training, security
education, security certification, and awareness communication programs.
Educational Services
To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com
Select your country or language from the site index.

Technical Support ............................................................................................... 4
Chapter 1 Introducing Symantec pcAnywhere ................................ 17
About Symantec pcAnywhere ......................................................... 17
What's new in Symantec pcAnywhere .............................................. 18
Components of Symantec pcAnywhere ............................................. 18
How Symantec pcAnywhere works .................................................. 20
Understanding the difference between a host and a remote ........... 20
About connecting over the Internet ........................................... 20
Issues that affect performance ................................................. 23
What you can do with Symantec pcAnywhere .................................... 26
Where to find more information ..................................................... 27
Chapter 2 Navigating in Symantec pcAnywhere .............................. 29
Selecting a view mode in Symantec pcAnywhere ................................ 29
Starting a connection in Basic View ................................................. 30
Viewing or editing connection settings ............................................. 33
Working in Advanced View ............................................................ 34
Organizing column headings in the Symantec pcAnywhere
window .......................................................................... 35
Customizing the Symantec pcAnywhere navigation bar ................ 36
Closing the main product window upon connection ...................... 37
About the Connection Wizard .................................................. 38
What you need to know before you connect ................................. 38
Ways to connect to another computer remotely ........................... 39
About the start modes for remote connections ............................. 40
About the Session Manager ............................................................ 42
Changing how active sessions appear in the Session Manager ........ 43
Showing or hiding options on the Session Manager navigation
bar ................................................................................ 44
Resizing the Session Manager navigation bar ............................. 44
Showing or hiding the Session Manager navigation bar ................. 45
Using Thumbnail tab .................................................................... 45
Managing pcAnywhere preferences ................................................. 45
About customizing network connections .................................... 46
Contents

Customizing modem connections .............................................. 47
Customizing European ISDN connections ................................... 48
Customizing direct connections ................................................ 49
Chapter 3 Installing Symantec pcAnywhere ..................................... 51
Preparing for installation .............................................................. 51
Symantec pcAnywhere system requirements .............................. 51
User rights requirements ........................................................ 56
Installation options ................................................................ 56
If you have a previous version installed ...................................... 61
Symantec pcAnywhere installation ................................................. 61
Installing the full product version ............................................. 61
Installing a custom version ...................................................... 63
Running the setup program manually ........................................ 63
Post-installation tasks .................................................................. 64
Starting Symantec pcAnywhere ................................................ 64
Modifying installation settings ................................................. 65
Updating Symantec pcAnywhere .............................................. 66
Uninstalling Symantec pcAnywhere .......................................... 67
Chapter 4 Allowing others to control your computer ..................... 69
Managing host connections ........................................................... 69
Adding a host connection item to Favorites ................................. 69
Locating a recent host connection item ...................................... 70
Ways to set up host computer ......................................................... 70
Using the Connection Wizard to configure a host connection ......... 70
Configuring a host using advanced properties ............................. 73
Knowing which connection device to use for host sessions ............. 74
Configuring a host network connection ...................................... 75
Selecting a network card ......................................................... 76
Changing the default port numbers on the host ........................... 77
Configuring a host modem connection ....................................... 78
Configuring an ISDN connection on a host .................................. 79
Configuring a direct connection on a host ................................... 80
Setting the host startup options ................................................ 81
If you are logged on as a guest user in Windows ........................... 82
Setting end of session options .................................................. 83
Configuring a host computer to enlist in a directory service ........... 85
Setting the Multi Monitor options ............................................. 86
Specifying a host name ........................................................... 86
Sharing host disk drives .......................................................... 87
Ways to start a host session ........................................................... 88
Contents8

Waiting for a connection from a remote computer ....................... 88
Calling a remote computer ....................................................... 89
Accepting a host invitation ...................................................... 90
What you can do during a host session ............................................. 90
Working with the host online menu ........................................... 90
Letting multiple remote users hold a conference .......................... 91
Chatting online with the remote user ......................................... 93
Using draw feature on the host computer ................................... 93
Ending a host session .............................................................. 94
Chapter 5 Controlling another computer remotely ......................... 95
Managing remote connections ........................................................ 95
Adding a remote connection item to Favorites ............................. 95
Locating a recent remote connection item .................................. 96
Ways to set up a remote computer ................................................... 96
Using the Connection Wizard to configure a remote
connection ...................................................................... 97
Configuring a remote connection using advanced properties .......... 98
Knowing which connection device to use for remote sessions ....... 100
Configuring a remote network connection ................................. 101
Customizing the data port range for remote connections ............. 102
Changing the default port numbers on the remote ...................... 103
Configuring a remote modem connection .................................. 104
Configuring a direct connection on a remote ............................. 108
Configuring a remote computer to use directory services ............. 109
Connecting through pcAnywhere Gateway or pcAnywhere Access
Server .......................................................................... 110
Modifying connection speeds .................................................. 111
Adjusting video performance settings ...................................... 112
Automatically logging on to the host computer .......................... 113
Automatically reconnecting if the host is busy ........................... 114
Ways to start a remote control session ........................................... 115
Starting a remote connection item ........................................... 115
Waiting for a host connection ................................................. 116
Connecting to a host computer using Smart Card
authentication ............................................................... 116
Connecting to another computer using Quick Connect ................. 117
Using pcA Quick Connect ....................................................... 124
What you can do during a remote control session ............................. 125
Taking a snapshot ................................................................ 127
Changing display settings during a remote control session ........... 128
Changing the background colors ............................................. 131
9Contents

Configuring remote printing ................................................... 132
Transferring the contents of the Windows clipboard ................... 133
Chatting online with the host user ........................................... 134
Connecting to multiple hosts .................................................. 134
Using draw feature on the remote computer .............................. 135
Turning off host computer ..................................................... 136
Viewing shared host drives .................................................... 136
Ending a remote control session .............................................. 137
Connecting to a computer that does not have a host running .............. 137
Configuring initial host properties for Quick Deploy and
Connect ........................................................................ 140
About reconnecting to a host using the Quick Deploy and Connect
feature ......................................................................... 149
Editing the Quick Deploy and Connect host properties ................ 149
How pcAnywhere works in a Windows recovery
environment ................................................................. 150
Chapter 6 Supporting computers and servers remotely .............. 151
About Symantec pcAnywhere Remote Management tools .................. 151
User rights requirements for remote management ........................... 151
Ways to start a remote management session ................................... 152
What you can do during a remote management session ..................... 153
Managing tasks remotely ....................................................... 154
Running DOS commands ....................................................... 155
Viewing services .................................................................. 157
Viewing and editing system files ............................................. 159
Viewing and editing the system registry ................................... 160
Viewing the event log ............................................................ 161
Viewing and uninstalling programs ......................................... 162
Restarting or shutting down a host computer during a remote
management session ....................................................... 162
Locking a computer or logging off a user during a remote
management session ....................................................... 163
Sending system state commands to one or more computers ......... 164
Ending a remote management session ...................................... 167
Chapter 7 Transferring files and folders ......................................... 169
About pcAnywhere File Transfer ................................................... 169
Going to a recently visited file location ..................................... 170
Tagging all files in a folder ..................................................... 171
Tagging all folders in a directory ............................................. 171
Tagging files using wildcard characters .................................... 171
Contents10

Tagging files by date modified ................................................ 172
Managing files and folders ..................................................... 172
Comparing folders ................................................................ 173
About file transfer preferences ..................................................... 174
Selecting a start-up location ................................................... 174
Selecting an overwrite option ................................................. 175
Increasing file transfer performance ........................................ 175
Ways to start a file transfer session ............................................... 176
Transferring files between computers ...................................... 176
Canceling a file transfer operation ........................................... 177
Pausing a file transfer operation ............................................. 177
Viewing the Command Queue during a file transfer
operation ...................................................................... 178
Changing file transfer settings during a session ......................... 178
About synchronization and cloning ............................................... 179
Synchronizing folders ........................................................... 179
Synchronizing folders by file type ........................................... 180
Cloning a folder .................................................................... 180
Chapter 8 Automating file transfer and management tasks ....... 181
About the Command Queue .......................................................... 181
Using command queue files to automate tasks ................................. 182
Using environment variables ................................................. 183
Working with command queue files ......................................... 183
Arranging items in the queue file ............................................ 188
Adding remote connection items to a command queue file ........... 189
Selecting file handling options for command queues ................... 190
Selecting end of session options for command queues ................. 191
Creating a command queue file during a session ............................... 196
Pausing the Command Queue ................................................. 196
Removing a command from the command list ............................ 197
Arranging commands in the command list ................................ 197
Saving a command queue file .................................................. 197
Generating a command queue report on-demand ....................... 198
Running a command queue file ..................................................... 198
Running a command queue file during a session ........................ 199
Running a command queue file without starting a session ........... 199
Scheduling a command queue file to run automatically ............... 200
Chapter 9 Securing your computer and sessions .......................... 203
Protecting a host computer from unauthorized access ....................... 203
About authentication in pcAnywhere ....................................... 204
11Contents

Configuring logon security ..................................................... 209
Securing the host computer upon connection ............................ 210
Hiding the host name from network search results ..................... 211
Calling back remote users ...................................................... 212
About access rights ..................................................................... 213
Configuring caller rights ........................................................ 213
Setting time limits for callers .................................................. 214
Blocking connections by days or times ...................................... 215
About session security ................................................................. 216
Restricting control of the keyboard and mouse .......................... 216
Setting inactivity time limits for sessions .................................. 217
Using encryption to protect data ................................................... 218
About the Symantec Cryptographic Module ............................... 218
About symmetric encryption .................................................. 219
About public-key encryption .................................................. 219
Understanding the performance trade-offs ............................... 220
How pcAnywhere works with encryption .................................. 220
Configuring pcAnywhere to use pcAnywhere encoding ................ 221
Configuring pcAnywhere to use symmetric encryption ................ 221
Denying connections from computers that use lower
encryption .................................................................... 222
Configuring pcAnywhere to use public-key encryption ................ 223
Protecting configuration settings .................................................. 228
Ways to assess host security ......................................................... 229
Running the Host Assessment Tool .......................................... 230
Specifying the location of the host connection items ................... 231
Analyzing scan results .......................................................... 231
Getting more information about scan results ............................. 232
Learning more about security features ..................................... 232
Saving scan results ............................................................... 233
Chapter 10 Monitoring and recording sessions ............................... 235
Monitoring events in Symantec pcAnywhere ................................... 235
Sending logging events to an SNMP trap ................................... 235
Generating a pcAnywhere log file ............................................ 237
Logging events in the Windows Event Viewer ............................ 238
About logging information to a central server ............................ 239
Managing log files ...................................................................... 240
Creating an activity log report ................................................ 241
Archiving or deleting log file data ............................................ 242
About recording and replaying sessions .......................................... 242
Recording a remote session .................................................... 243
Contents12

Automatically recording a remote session ................................. 243
Automatically recording a host session ..................................... 244
Replaying a recorded session .................................................. 244
Saving information from a recorded session .............................. 246
Chapter 11 Connecting across multiple platforms .......................... 247
About Symantec pcAnywhere CrossPlatform ................................... 247
Installing Symantec pcAnywhere CrossPlatform .............................. 247
Installing pcAnywhere CrossPlatform on Windows ..................... 248
Installing pcAnywhere CrossPlatform on Linux ......................... 248
Installing pcAnywhere CrossPlatform on MAC OS X ................... 249
Starting pcAnywhere CrossPlatform ........................................ 250
Connecting to a host computer through pcAnywhere
CrossPlatform ...................................................................... 251
Securing connections through pcAnywhere CrossPlatform ................ 252
Encrypting your sessions through pcAnywhere
CrossPlatform ................................................................ 252
Connecting to a serialized host through pcAnywhere
CrossPlatform ................................................................ 254
Navigating in a pcAnywhere CrossPlatform session .......................... 254
Transferring files during a pcAnywhere CrossPlatform
session ......................................................................... 257
Transferring clipboard content in a pcAnywhere CrossPlatform
session ......................................................................... 257
Increasing video performance during a pcAnywhere
CrossPlatform session ..................................................... 258
Using ezScroll to navigate during a pcAnywhere CrossPlatform
session ......................................................................... 258
Saving and opening pcAnywhere CrossPlatform connection
files ............................................................................. 259
Ending a pcAnywhere CrossPlatform session ............................. 260
Chapter 12 Connecting from a Web browser .................................... 261
About Symantec pcAnywhere Web Remote ..................................... 261
About Web Remote setup ............................................................. 262
Starting the Web Remote from the installation CD ...................... 263
Starting the Web Remote from a hard drive, server, or removable
media ........................................................................... 263
Ways to secure your Web Remote session ....................................... 264
How the Web Remote secures the logon process ......................... 265
About Web Remote encryption ................................................ 265
Configuring session encryption ............................................... 267
13Contents

Using a serial ID to secure a connection on Web Remote .............. 268
Editing port settings in Web Remote ........................................ 268
Ways to connect to a host through Web Remote ............................... 269
Connecting to a host in the host list ........................................ 269
Connecting to a host by manually entering connection
information ................................................................... 270
What you can do during a Web Remote session ................................ 270
Transferring clipboard contents on Web Remote ........................ 272
Increasing video performance during a Web Remote session ........ 273
Using ezScroll to navigate during a Web Remote session ............. 273
Ending a Web Remote session ................................................. 274
Chapter 13 Connecting from a mobile device ................................... 275
About Symantec pcAnywhere Mobile ............................................ 275
What you can do in Symantec pcAnywhere Mobile ..................... 276
Getting help on your device .................................................... 276
Symantec pcAnywhere Mobile installation ...................................... 277
Symantec pcAnywhere Mobile system requirements ................... 277
If you have a previous version of Symantec pcAnywhere Mobile
installed ....................................................................... 278
Installing Symantec pcAnywhere Mobile .................................. 278
Uninstalling Symantec pcAnywhere Mobile .............................. 281
Starting Symantec pcAnywhere Mobile .................................... 283
Ways to connect another computer from a mobile device ................... 284
Configuring a custom connection item on your mobile device ....... 284
Including logon information in your mobile connections ............. 286
Connecting through a pcAnywhere Gateway or Access
Server .......................................................................... 287
Encrypting your mobile sessions ............................................. 288
Using a serial ID to secure mobile connections ........................... 290
Specifying the host ports for mobile connections ....................... 290
Adding subnet addresses to a host search on your mobile
device ........................................................................... 291
Starting a mobile session from a custom connection item ............ 292
Starting a mobile connection from Quick Connect ...................... 292
Navigating in the Symantec pcAnywhere Mobile session screen .......... 294
Modifying navigation preferences during a mobile session ........... 296
Improving performance during a mobile session ........................ 297
Performing remote control tasks from a mobile device ...................... 298
Starting a remote management session in Symantec pcAnywhere
Mobile ................................................................................ 298
What you can do during a remote management session ..................... 299
Contents14

Viewing or changing program status from a mobile device ........... 299
Stopping and starting processes from a mobile device ................. 300
Locking your computer or logging off a user from a mobile
device ........................................................................... 302
Restarting or shutting down a host computer from a mobile
device ........................................................................... 303
Running DOS commands from a mobile device .......................... 304
Ending a mobile session ......................................................... 305
Managing connection items on a mobile device ................................ 306
Renaming a connection item on a mobile device ......................... 306
Copying a connection item on a mobile device ............................ 306
Organizing connection items on a mobile device ........................ 307
Removing a connection item from a mobile device ...................... 307
About closing Symantec pcAnywhere Mobile .................................. 307
Chapter 14 Managing Symantec pcAnywhere Gateway ................. 309
About Symantec pcAnywhere Gateway ........................................... 309
Installing Symantec pcAnywhere Gateway ...................................... 310
About the Gateway Manager ......................................................... 311
Starting pcAnywhere Gateway ................................................ 312
Changing the launch settings for pcAnywhere Gateway ............... 313
Changing the name that the gateway computer uses ................... 313
Hiding the gateway computer from search results ...................... 314
Securing the gateway computer .............................................. 314
Monitoring events in pcAnywhere Gateway ............................... 315
Editing the port settings for pcAnywhere Gateway ..................... 316
Configuring pcAnywhere Gateway to allow incoming modem
connections ................................................................... 317
Choosing how pcAnywhere Gateway discovers hosts ................... 318
Adding or removing a subnet for host searches in pcAnywhere
Gateway ....................................................................... 318
Docking a gateway computer to an access server ........................ 319
Ending a pcAnywhere Gateway session .................................... 320
Stopping the pcAnywhere Gateway service ............................... 320
Index ................................................................................................................... 321
15Contents

Contents16

Introducing Symantec
pcAnywhere
This chapter includes the following topics:
■About Symantec pcAnywhere
■What's new in Symantec pcAnywhere
■Components of Symantec pcAnywhere
■How Symantec pcAnywhere works
■What you can do with Symantec pcAnywhere
■Where to find more information
About Symantec pcAnywhere
Symantec pcAnywhere provides secure, remote access to computers and servers.
It lets you quickly resolve helpdesk and server support issues or stay productive
while you work away from your office. You can use your desktop computer, laptop,
or mobile device to work across multiple platforms, including Windows®, Linux®,
and Mac® OS. You can also deploy a limited-functionality, single-use host to
computers that do not have a host running.
Connectivity features such as Symantec pcAnywhere Gateway help facilitate
connections through firewalls, routers, and other types of Network Address
Translation (NAT) devices. Robust security features help protect your computers
and servers from unauthorized access.
You can use Symantec pcAnywhere in the following ways:
1
Chapter

Symantec pcAnywhere lets helpdesk providers and
administrators troubleshoot and quickly resolve computer
problems. You can remotely perform diagnostics, check and
modify settings, and deploy and install software.
Manage computers
remotely
Symantec pcAnywhere lets administrators connect to servers
across their organizations to perform routine maintenance,
deploy and install software patches and upgrades, assess
performance, and troubleshoot network problems.
Support and maintain
servers
Symantec pcAnywhere lets you connect to your home or office
computer to quickly get the files that you need. You can
perform automatic end-of-day file transfers from one
computer to another or exchange multimedia and other files
that are too large to send by email.
Transfer files between
computers
Symantec pcAnywhere lets you remotely connect to another
computer and work as though you are sitting in front of that
computer. You can view and edit files, run software, print files
to a printer at your location or at the host's location, or give
presentations or demonstrations.
Work from a remote
location
What's new in Symantec pcAnywhere
Symantec pcAnywhere includes the following new features and enhancements:
Lets you remotely connect to and from a 2008 Server platform
to all platforms that are supported by pcAnywhere.
2008 Server
Lets you select the monitor that is displayed by default on the
remote computer when the session starts.
Multi Monitor
pcA Quick Connect lets you connect to another computer with
minimum setup. You can use this option when you need to
connect to the host computer.
pcA Quick Connect
Components of Symantec pcAnywhere
See Table 1-1 on page ?. lists the main components of Symantec pcAnywhere.
These components are included on the product CD as separate installations.
Introducing Symantec pcAnywhere
What's new in Symantec pcAnywhere
18

Table 1-1 Main components of Symantec pcAnywhere
DescriptionName
Lets you access computers and servers remotely for
remote control, file transfer, and remote management
tasks. Runs on Windows operating systems only.
You can choose from several installation options that
range from the full version to scaled-down versions that
contain only the functionality that you need.
See “Installation options”on page 56.
Symantec pcAnywhere full
product
Lets you remotely access one or more computers that are
running Windows, Linux, or Mac OS X operating systems.
See “About Symantec pcAnywhere CrossPlatform”
on page 247.
Symantec pcAnywhere
CrossPlatform
Lets you find and connect to one or more host computers
that are behind a firewall, router, or other type of Network
Address Translation (NAT) device.
See “About Symantec pcAnywhere Gateway”on page 309.
Symantec pcAnywhere
Gateway
Lets you access computers and servers remotely from a
mobile device.
See “About Symantec pcAnywhere Mobile ”on page 275.
Symantec pcAnywhere Mobile
Lets you connect to another computer through a
Java-enabled Web browser.
See “About Symantec pcAnywhere Web Remote ”
on page ?.
Symantec pcAnywhere Web
Remote
Lets you remotely manage the pcAnywhere hosts that are
running on your network.
For more information, see the Symantec pcAnywhere
Administrator's Guide .
Host Administrator
Lets you create custom installations of Symantec pcA that
you can deploy to target systems.
For more information, see the Symantec pcAnywhere
Administrator's Guide.
Symantec Packager
19Introducing Symantec pcAnywhere
Components of Symantec pcAnywhere

How Symantec pcAnywhere works
Symantec pcAnywhere uses remote control technology to let you connect to
another computer or server and work as though you are sitting in front of it.
Symantec pcAnywhere supports network connections over a local area network
(LAN), wide area network (WAN), or the Internet. It also supports
modem-to-modem connections and direct, computer-to-computer connections
through a serial or parallel port and the appropriate type of cable.
In most cases, the remote user initiates the connection. You provide the
information that is needed to connect to the host computer. You can also select
options to increase security or optimize performance. To make a connection, the
host computer must be set up to wait for incoming pcAnywhere connections. The
host user can select the type of device to use for connections (for example, TCP/IP).
The host user can select security options to control access to the host computer.
Administrators can use Quick Deploy and Connect to configure and deploy a
limited-functionality, single-use host to computers that do not have a host running.
You must have administrator rights on the computer to which you want to connect.
See “Connecting to a computer that does not have a host running”on page 137.
Understanding the difference between a host and a remote
When two computers are connected using pcAnywhere, they function in a
client/server relationship. The host computer, as the server, waits for connections
from a remote computer and provides the requested services.
When you configure a host computer, you control who can connect to the host
computer and what level of access the remote user should have. For example, you
can restrict a remote user from restarting the host computer.
See “Ways to set up host computer”on page 70.
The remote computer, as the client, connects to the host computer and specifies
the actions that should be carried out. Although the actual work is performed on
the host computer, anything that happens on the host computer screen is also
displayed on the remote computer screen.
See “Ways to set up a remote computer”on page 96.
About connecting over the Internet
Symantec pcAnywhere lets you connect to a host computer over the Internet,
provided that both the host and the remote computers have Internet access. If
the host computer has a public IP address, connecting over the Internet involves
the following process:
Introducing Symantec pcAnywhere
How Symantec pcAnywhere works
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