Symantec GHOST - V 15.0 User manual

Norton Ghost 15.0 User's
Guide

Norton Ghost 15.0 User's Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version: 9.0
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■Operating system

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Technical Support ............................................................................................... 4
Chapter 1 Introducing Norton Ghost™............................................... 13
About Norton Ghost ..................................................................... 13
What is new in Norton Ghost ......................................................... 14
Hiding or showing the Advanced page .............................................. 15
Getting more information about Norton Ghost .................................. 16
Chapter 2 Installing Norton Ghost ...................................................... 17
Before you install ......................................................................... 17
System requirements .............................................................. 17
About supported file systems and removable media ..................... 19
About disabled features ........................................................... 20
When you delay licensing ....................................................... 20
Installing Norton Ghost ................................................................. 21
Completing the installation ...................................................... 23
Activating Norton Ghost later .................................................. 24
About setting up your first backup ............................................ 24
Updating Norton Ghost ................................................................ 25
About uninstalling Norton Ghost .................................................... 25
Chapter 3 Ensuring the recovery of your computer ........................ 27
About ensuring the recovery of your computer .................................. 27
Testing Symantec Recovery Disk .................................................... 28
If driver validation fails ................................................................. 28
Creating a custom Symantec Recovery Disk CD .................................. 29
Chapter 4 Getting Started .................................................................... 33
About key product components ...................................................... 33
How you use Norton Ghost ............................................................. 34
Starting Norton Ghost .................................................................. 35
Configuring Norton Ghost default options ........................................ 36
Selecting a default backup destination ....................................... 38
Adjusting the effect of a backup on computer performance ............ 39
Contents

Adjusting default tray icon settings ........................................... 40
Managing file types ................................................................ 41
Using nicknames for external drives .......................................... 43
Configuring default FTP settings for use with Offsite Copy ............ 44
Logging Norton Ghost messages ............................................... 44
Enabling email notifications for product (event) messages ............. 46
Chapter 5 Best practices for backing up your data ......................... 49
About backing up your data ........................................................... 49
About choosing a backup type ........................................................ 50
Best practices for backing up .......................................................... 50
About backups ....................................................................... 51
Before you back up ................................................................. 51
During a back up .................................................................... 53
When a back up is finished ...................................................... 53
Additional tips about backups ........................................................ 54
After defining your backup job ....................................................... 55
Viewing the properties of a backup job ....................................... 55
About selecting a backup destination ............................................... 56
About backing up dual-boot computers ............................................ 58
Chapter 6 Backing up entire drives .................................................... 59
About defining a drive-based backup ............................................... 59
Defining a drive-based backup ........................................................ 60
Related Drives options ............................................................ 62
Recovery point type options ..................................................... 63
Backup destination options ...................................................... 64
Recovery point options ........................................................... 64
Advanced scheduling options ................................................... 66
About files that are excluded from drive-based backups ................ 67
About network credentials ....................................................... 68
About running command files during a backup ............................ 68
Advanced options for drive-based backups .................................. 70
Compression levels for drive-based backups ...................................... 74
Running a one-time backup from Norton Ghost ................................. 75
About running a one-time backup from Symantec Recovery
Disk ..................................................................................... 76
Running a one-time backup from Symantec Recovery Disk ............ 77
About Offsite Copy ....................................................................... 81
How Offsite Copy works ................................................................ 81
About using external drives as your Offsite Copy
destination ..................................................................... 82
Contents8

About using a network server as your Offsite Copy
destination ..................................................................... 84
About using an FTP server as your Offsite Copy destination ........... 85
Chapter 7 Backing up files and folders .............................................. 87
Defining a file and folder backup ..................................................... 87
About folders that are excluded by default from file and folder
backups ................................................................................ 89
Chapter 8 Running and managing backup jobs ............................... 91
Running an existing backup job immediately ..................................... 91
Running a backup with options ....................................................... 92
Backup options ...................................................................... 93
Adjusting the speed of a backup ...................................................... 94
Stopping a task ........................................................................... 94
Verifying that a backup is successful ............................................... 95
Editing backup settings ................................................................. 95
Enabling event-triggered backups ................................................... 96
About Symantec ThreatCon ..................................................... 96
Editing a backup schedule .............................................................. 97
Turning off a backup job ................................................................ 97
Deleting backup jobs ..................................................................... 97
Adding users who can back up your computer ................................... 98
Chapter 9 Backing up remote computers from your
computer ....................................................................... 101
About backing up other computers from your computer .................... 101
Adding computers to the Computer List .......................................... 102
Deploying the Norton Ghost Agent ................................................ 103
Using the Norton Ghost Agent ..................................................... 105
About managing the Norton Ghost Agent through Windows
Services .............................................................................. 106
About best practices for using services .......................................... 107
Opening Windows Services .................................................... 108
Starting or stopping the Norton Ghost Agent service .................. 108
Setting up recovery actions when the Norton Ghost Agent does
not start ....................................................................... 109
Viewing Norton Ghost Agent dependencies .............................. 110
Controlling access to Norton Ghost ............................................... 111
Running Norton Ghost using different user rights ...................... 113
9Contents

Chapter 10 Monitoring the status of your backups ......................... 115
About monitoring backups ........................................................... 115
Rescanning a computer’s hard disk .......................................... 116
Monitoring backup protection from the Home page .......................... 116
Monitoring backup protection from the Status page .......................... 118
About SNMP traps ...................................................................... 122
About the Norton Ghost management information base .............. 122
Customizing the status reporting of a drive (or file and folder
backups) ............................................................................. 122
Viewing drive details ................................................................... 124
Improving the protection level of a drive ........................................ 124
About using event log information to troubleshoot problems .............. 127
Chapter 11 Exploring the contents of a recovery point .................. 129
About exploring recovery points ................................................... 129
Exploring a recovery point through Windows Explorer ...................... 130
Mounting a recovery point from Windows Explorer .................... 131
Opening and restoring files within a recovery point .......................... 131
About using a search engine ......................................................... 132
Dismounting a recovery point drive ............................................... 133
Viewing the drive properties of a recovery point .............................. 133
Chapter 12 Managing backup destinations ...................................... 135
About backup destinations ........................................................... 135
About how backup data works ....................................................... 135
About drive-based backups ..................................................... 136
About file and folder backups ................................................. 136
Managing recovery point storage .................................................. 137
Cleaning up old recovery points .............................................. 138
Deleting a recovery point set .................................................. 138
Deleting recovery points within a set ....................................... 139
Making copies of recovery points ............................................ 139
Running a one-time virtual conversion ........................................... 141
Defining a virtual conversion job ................................................... 147
Running an existing virtual conversion job immediately .............. 153
Viewing the properties of a virtual conversion job ...................... 153
Viewing the progress of a virtual conversion job ........................ 153
Editing a virtual conversion job ............................................... 153
Deleting a virtual conversion job ............................................. 154
About managing file and folder backup data .................................... 154
Viewing how much file and folder backup data is stored .............. 155
Contents10