Syn-Tech Systems FuelMaster Plus User manual

Syn-Tech Systems, Inc.
Home of the FuelMaster®
FuelMaster®Plus
FMU/Site Operations
Manual

Copyright© Syn-Tech Systems, Inc. 1998-2008
Publish Date: 9/15/2008
All Rights Reserved. This Document was printed in the United States of
America.
Except as permitted under the United States Copyright Act of 1976, no part of
this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means – electronic, mechanical, photocopying, recording or
otherwise – without the prior written permission of the publisher:
Syn-Tech Systems, Inc.
PO Box 5258
Tallahassee, Florida 32314
Phone: [phone]
Fax: [phone]
Support: [phone] Ext. 2
Trademark Acknowledgements
Trademarks of other products mentioned in this manual are held by the
companies producing them. Use of a term in this manual should not be regarded
as affecting the validity of any trademark. All other trademarks are
acknowledged.

TABLE OF CONTENTS
3
Preface............................................................................................. 6
INTRODUCTION .......................................................................... 7
GENERAL INFORMATION..................................................... 8
Document Structure.................................................................... 8
SECTION I - VEHICLE KEY OPERATIONS............................ 10
Vehicle Key FMU Configuration ............................................. 10
Vehicle Key Operation Prompts............................................... 10
SECTION II - USER KEY OPERATIONS ................................. 17
User Key FMU Configuration.................................................. 17
User Key System Procedures.................................................... 17
SECTION III- EITHER KEY OPERATIONS............................. 21
Either Key FMU Configuration................................................ 21
Either Key System Procedures.................................................. 21
VEHICLE KEY SPECIFIC SYSTEM PROCEDURES ...... 22
USER KEY SPECIFIC SYSTEM PROCEDURES............. 25
BOTH KEYS SYSTEM PROCEDURES ............................ 26
SECTION IV- TWO KEY OPERATIONS.................................. 28
Two-Key FMU Configuration.................................................. 28
Two Key System Procedures.................................................... 28
USER KEY........................................................................... 29
SECTION V- MANUAL KEY OPERATIONS........................... 34
Manual Key System Procedures............................................... 34
VMN SYSTEM TYPE ............................................................. 34
ALL SYSTEM TYPES:............................................................ 34
COMMERCIAL & VVID SYSTEM TYPES ONLY:............. 35
ALL SYSTEM TYPES:............................................................ 35
SECTION VI - TANKER TRUCK OPERATIONS .................... 38
Tanker Truck Procedures.......................................................... 38
SECTION VII -SUPERVISOR KEY ACCESS........................... 41
SUPERVISOR KEY SYSTEM PROCEDURES..................... 41
SUPERVISOR SYSTEM MENU ............................................ 42
SYSTEM > REPORTS......................................................... 42
SYSTEM > REPORTS > ERR LOG............................ 42
SYSTEM > REPORTS > EVENTS.............................. 42
SYSTEM > REPORTS > ERR DUMP ........................ 42
SYSTEM > REPORTS > LCD...................................... 42
SYSTEM > REPORTS > REPRINT ............................ 42
SYSTEM > REPORTS > CFG ..................................... 42
SYSTEM > REPORTS > EIU CFG ............................. 42
SYSTEM > CREDIT CARD................................................ 43
SYSTEM > CREDIT CARD > PRINT CONFIG......... 43
SYSTEM > CREDIT CARD > NETWORKS .............. 43
SYSTEM > TOTALIZER .................................................... 43
SYSTEM > CLOSEOUT...................................................... 43
SYSTEM > FLASH.............................................................. 43

TABLE OF CONTENTS
4
SUPERVISOR PREVENTATIVE MAINTENACE (PM)
MENU....................................................................................... 44
PM > DISPLAY ............................................................... 44
PM > UPDATE................................................................ 44
PM > SET ........................................................................ 44
SUPERVISOR ODOMETER MENU...................................... 45
ODOM > DISPLAY......................................................... 45
ODOM > UPDATE ......................................................... 45
SUPERVISOR AIM MENU..................................................... 45
AIM > SET PHT................................................................... 45
AIM > PROGRAM............................................................... 45
AIM > RESET ...................................................................... 46
SUPERVISOR CONFIG MENU ............................................. 46
CONFIG > MODIFY............................................................ 46
CONFIG > MODIFY > COMM...................................... 46
CONFIG > MODIFY > TOTALIZERS.......................... 47
CONFIG > MODIFY > PUMPS .................................... 48
CONFIG > MODIFY > SYSTEM.................................. 49
CONFIG > MODIFY > SHOW OPTIONS................... 49
CONFIG > TESTS................................................................ 52
CONFIG > TESTS > SWITCH (SW)........................... 52
CONFIG > TESTS > OUTS (OUTPUTS)................... 53
CONFIG > TESTS > LCD............................................. 53
CONFIG > TESTS > KEYPAD..................................... 53
CONFIG > TESTS > RECEIPT.................................... 53
CONFIG > TESTS > BOARDS .................................... 53
CONFIG > TESTS > PROKEE® ................................. 53
CONFIG > TESTS > COUNT....................................... 54
CONFIG > TESTS > RESET........................................ 54
CONFIG > TIME/DATE...................................................... 55
SUPERVISOR ISSUES MENU:.............................................. 55
ISSUES > MANUAL ........................................................... 55
ISSUES > MODE................................................................. 55
ISSUES > MODE > SEMI-MANUAL........................... 55
ISSUES > MODE > MONITOR.................................... 56
ISSUES > PUMPS................................................................ 56
ISSUES > PUMPS > SET PRICING........................... 56
ISSUES > PUMPS > SHUT DOWN PUMP ............... 56
ISSUES > PUMPS > REENABLE ............................... 56
SUPERVISOR TANKS MENU:.............................................. 57
TANKS > STICK READING .............................................. 57
TANKS > DROP .................................................................. 57
TANKS > (+)ADJ................................................................. 57
TANKS > (-)ADJ.................................................................. 57
SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING
....................................................................................................... 58

TABLE OF CONTENTS
5
Error Message Prompts............................................................. 58
FMU WAS NOT ABLE TO READ KEY CONTENTS...... 58
FMU WAS NOT ABLE TO READ KEY CONTENTS...... 58
FMU WAS ABLE TO READ KEY CONTENTS............... 58
FMU WAS ABLE TO READ KEY CONTENTS............... 58
FMU COULD NOT WRITE
ODOMETER/CHRONOMETER BACK TO KEY............. 59
FMU COULD NOT WRITE P.M. BACK TO KEY............ 59
ODOMETER/CHRONOMETER ENTERED ON THE FMU
KEYPAD IS LOWER OR HIGHER THAN THE
PREVIOUS VALUE AND RANGE CALCULATION....... 59
TWO CONSECUTIVE INVALID ODOMETER ENTRIES
CAUSED TRANSACTION CANCELLATION ................. 59
HOSE IS UNAVAILABLE FOR USE................................. 60
WHILE DOING SELF-TEST DURING POWER-UP, FMU
MISREAD SITE CONFIGURATION STORED IN
EEPROM .............................................................................. 61
INITIALIZE USING OLD OR NEW? YES/NEW, NO/OLD
............................................................................................... 61
TEST SELECTED CANNOT GAIN ACCESS TO HOSES62
POWER FAIL TEST FAILED............................................. 62
SELECTED OPERATION CANNOT GAIN ACCESS TO
RESOURCES CURRENTLY PERFORMING
COMMUNICATIONS ......................................................... 62
USER ID/VEHICLE ID CANNOT BE VERIFIED............. 62
FMU HARDWARE FAILURE!!......................................... 62

PREFACE
6
Preface
The FuelMaster® Site Operations Manual is provided with
each FuelMaster® Fuels Management System. It should be
used as a guideline when training the end users on the
FuelMaster® systems operations. In addition, it is
recommended that the users be given explanations
regarding options to expect at the fuel island (timeouts, FMU
messages, etc.).
Some FuelMaster® features have certain requirements of
firmware, software, or hardware, and may not be available to
every customer without modifications to their custom
manufactured FuelMaster® system. Other features require
activation by STS Product Support personnel using modem
communications. Still others may be determined by the
Central Controller PC at the time the keys are encoded. In
this manual, each of these options will be identified with the
description of the feature.

INTRODUCTION
7
INTRODUCTION
The operation of the FMU and the prompts displayed to the user vary based on
the system type selected for the FMU and the key type(s) used for a fueling
transaction or other operation. System types provide varying levels of security
for fuel access. The system types are summarized below.
Verified Miscellaneous Number (VMN)
VMN systems have a ProKee® or Smart Card encoded with a Vehicle ID to
access fueling and requires that a verified User ID be entered by the user prior to
authorization.
Verified Vehicle ID (VVI)
VVI systems encode the User ID on the ProKee® or Smart Card and require a
verified Vehicle ID to be entered at the FMU prior to fueling.
Commercial Vehicle Key Only (VKO)
VKO systems require that the user have an encoded Vehicle Key and then
enters a User ID. The difference between this and VMN is that the User ID is not
verified and can be alpha-numeric.
Commercial User Key Only (UKO)
UKO systems require that the user have an encoded User Key and then enters a
Vehicle ID. The difference between this and VVI is that the Vehicle ID is not
verified and can be alpha-numeric.
Commercial Either Key (EK)
EK system allows for the encoding and use of either Vehicle or User keys
depending upon fueling needs. The system will prompt for a User ID if a Vehicle
key is inserted and a Vehicle ID if a User key is inserted. Both IDs entered at the
keypad are not verified and can therefore be alpha-numeric.
Commercial Both Key (2K)
2K system behaves like the VMN/VVI systems with one exception; the fueler is
not prompted for a User or Vehicle ID, the fueler needs a second key before
authorization will take place. The fueler would use this system by inserting their
Vehicle key and then inserting their User key or vice versa. The system requires
a Vehicle and User key for authorization.
Keyless (Keyless)
Keyless systems have the same behavior as the VMN or VVI system by default
except it does not require keys and can support alphanumeric values for IDs. The
Vehicle and User IDs are prompted and are entered on the keypad. The Keyless
system can be setup multiple ways but will have to be configured by a Syn-Tech

INTRODUCTION
8
Field Technician, Syn-Tech Customer Satisfaction Center (CSC) Technician, or a
Syn-Tech Authorized Service Representative.
Over The Road (OTR)
OTR systems allow for the recording of fuel for refrigerated trailers. OTR is based
on the VMN system but has the option for a reefer identifier to be recorded while
only needing one Vehicle key. The fueler will enter the key, will be prompted to
enter a User ID, another prompt “ARE YOU FUELING A REEFER” (Y/N), if the
user enters 'Yes', he/she will be prompted for the Reefer ID, and the transaction
will be recorded for the trailer, not the Vehicle - the reefer ID is verified. If the
user enters No, he/she will continue on to fuel the Vehicle and the transaction will
progress normally. The Reefer IDs are created and stored in the Vehicle List.
GENERAL INFORMATION
This document describes the procedures that must be followed for each of the
system types. This includes the prompts that may be displayed on the 2500
series FMU (Fuel Management Unit) and all valid responses. The results of
invalid responses to prompts are also discussed.
Some of the prompts are system option dependent while others are key option
dependent. If a particular system option is not enabled on the system and/or on
the key being used, the prompts related to that option will not be displayed. Each
of the option and key dependent prompts is so noted in this manual.
System options may be set at the factory. Some system options may be
adjusted using a Supervisor ProKee®. All system options may be changed by
contacting the Syn-Tech Customer Satisfaction Center (CSC) who can remotely
access the FMU and adjust all system options.
Each entry made on the FMU keypad is required to be alphanumeric or numeric
and the ENTER/YES key must be pressed to complete the entry. Once each
entry is completed, the prompt with the next required action appears. An
operation may be canceled by pressing the Cancel or N(o) key on the FMU
keypad followed by user confirmation of the cancellation.
Document Structure
This manual is divided into eight sections - some describe the operation of the
FMU based on system type; others discuss operations based on key type; some
discussions cover operation that is determined both by the system type and key
types used.
Section I Vehicle Key: The FuelMaster® system using a vehicle key.
Section one also covers the prompts a user will see to

INTRODUCTION
9
conduct a fueling transaction.
Section II User Key: The FuelMaster® system using a User key.
Section two also covers the prompts a user will follow to
conduct a fueling transaction.
Sections III-IV Either-Key: These sections cover the Commercial Systems
options of operating the FuelMaster® using user and/or
vehicle keys.
Section V Manual Issue: This section covers the use of the Manual
Issue (M) key and its operation.
Section VI Truck key: This section covers the use of the Lube Truck
(T) key and its operation by the lube truck operator.
Section VII Supervisor Key: This section covers the (S) Supervisor's
key and its many menus on the FuelMaster® unit. It is used
for configuration of the FMU, displaying odometer readings
from a vehicle key, updating odometer readings, and
performing various diagnostic testing.
Section VIII This section is a troubleshooting guide used to identify FMU
generated error messages and with an explanation of each,
and a step-by-step guide to solve minor problems at the fuel
island.
Troubleshooting should be done in conjunction with
Syn-Tech Systems Customer Satisfaction Center (CSC)/
Product Support.

SECTION I - VEHICLE KEY OPERATIONS
10
SECTION I - VEHICLE KEY OPERATIONS
Vehicle Key FMU Configuration
The system types that use vehicle keys are the COM (Commercial)
systems which have one of the following key configurations: VKO (Vehicle
Key Only), Either Key or Two Key and the VMN (Verified Miscellaneous
Number) systems. (Prompts specific to Either-Key and Two-Key Systems
are detailed in Sections III & IV of this manual.)
Vehicle Key systems are designed to provide accurate fueling records as
they relate to the activities of a particular vehicle. These records may also
contain User information depending on the configuration of the unit and
the key options selected.
Vehicle Key Operation Prompts
If the Odometer/Chronometer feature is enabled, note the current
odometer/chronometer reading before getting out of the vehicle.
 The FMU screen displays the following prompt:
** FuelMaster FUELS ACCOUNTING SYSTEM **
** INSERT KEY, HOLD 1 SECOND TO BEGIN **
This message indicates that the FMU is available for use. Insert the ProKee®
into the ProKee® receptacle. Press it in and hold it there until the display screen
on the FMU changes to the next prompt (approximately one second).
NOTE:
If your system is equipped with a credit card reader, the following prompt is used
instead of the prior prompt as the FMU’s default prompt:
** FUELMASTER FUELS ACCOUNTING SYSTEM **
** INSERT KEY OR CARD TO BEGIN **
 If the FMU’s PIN option is enabled and the vehicle key’s PIN option is set to
Y (this is done in the Central Controller software when a ProKee® is being
encoded), the following prompt will appear: