SYNTEL NEOS Series User manual

T
T
T
h
h
h
e
e
e
n
n
n
e
e
e
w
w
w
f
f
f
a
a
a
c
c
c
e
e
e
o
o
o
f
f
f
D
D
D
i
i
i
g
g
g
i
i
i
t
t
t
a
a
a
l
l
l
C
C
C
o
o
o
m
m
m
m
m
m
u
u
u
n
n
n
i
i
i
c
c
c
a
a
a
t
t
t
i
i
i
o
o
o
n
n
n
KTS User Manual
Version 1.1

The new face of digital communication
2
T
T
TA
A
AB
B
BL
L
LE
E
E O
O
OF
F
F C
C
CO
O
ON
N
NT
T
TE
E
EN
N
NT
T
TS
S
S
A
A
A.
.
. A
A
Ab
b
bo
o
ou
u
ut
t
t N
N
NE
E
EO
O
OS
S
S .
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
.5
5
5
B
B
B.
.
.
S
S
Sy
y
ys
s
st
t
te
e
em
m
m F
F
Fe
e
ea
a
at
t
tu
u
ur
r
re
e
es
s
s.
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
.6
6
6
C
C
C.
.
.
Q
Q
Qu
u
ui
i
ic
c
ck
k
k R
R
Re
e
ef
f
fe
e
er
r
re
e
en
n
nc
c
ce
e
e L
L
Li
i
is
s
st
t
t f
f
fo
o
or
r
r K
K
KT
T
TS
S
S u
u
us
s
se
e
er
r
rs
s
s.
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
.7
7
7
D
D
D.
.
.
F
F
Fe
e
ea
a
at
t
tu
u
ur
r
re
e
e E
E
Ex
x
xp
p
pl
l
la
a
an
n
na
a
at
t
ti
i
io
o
on
n
n.
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
..
.
.9
9
9
I. Line Seizure for Outdialing ......................................................................................... 9
I.a. Random Port/Line Seizure…..…………………………………………………….…….9
I.b. Port Selective Seizure..……..……………………………………………………….….. 9
I.c. Selective Line Seizure for Local Calls..…………..………………………………….... 9
I.d. Selective Line Seizure for STD Calls..…..………..…………………………………..10
II. Extension Security Features..................................................................................... 10
II.a. Set Extension Password………………………………………………………..……...10
II.b. Change Extension Password……………………………………..…………………...10
II.c. Lock Extension….…………………………………………………..…………………..10
II.d. Unlocking the Extension/Changing CoS……………….…………..………………...11
II.e. Dynamic Lock Enable/Disable.………………………………………..……………... 11
III. Abbreviated Number Dialing..................................................................................... 11
III.a. Departmental Abbreviated Numbers…………………………………………………11
III.b. Global Abbreviated Numbers………………………………………………………....12
III.c. Free Pool Abbreviated Numbers.…………………………………………................12
IV. Basic Feature Operation............................................................................................ 12
IV.a. Auto Call Back………………………………………………………………………….12
IV.b. Auto Call Back Cancel……………………………………………………….…..........13
IV.c. Broker’s Call.……………………………………………………………………………13
IV.d. Drop present line in Broker’s Call.……………………………………………………13
IV.e. Group Call Pickup.……………………………………………………………………..13
IV.f. Call Park..………………………………………………………………………………..13
IV.g. Self Parked Call Pickup……………………………………………………………….14
IV.h. Other Parked Call Pickup……………………………………………………………..14
IV.i. Last Number Redial…………………………………………………………………….14
IV.j. Extension Call Transfer.………………………………………………………………..14

The new face of digital communication
3
IV.k. Call Hold………………………………………………………………………………...14
V. Privilege Features ........................................................................................................14
V.a. Listening In……………….….…………………..…….……………………………….....15
V.b. Room Monitor……………………………………………………………………………..15
V.c. Barge-in with Tone………………………………………………………………………..15
V.d. 3-Party Conference……………………………………………………………………….15
V.e. Do Not Disturb………………………………………...…………………………………..16
V.f. Do Not Disturb Cancel……………………………………………………………............16
V.g. Junction Transfer...………………………………………………………………….….…16
V.h. Serial Call...…………………………………………………………………………….….16
V.i. Second Junction Call……………………………………………………………………...17
V.j. CLIR (Caller Line Identification Restriction)…………………………………………….17
V.k. Delayed Hotline Enable/Disable…………………………………………………………17
VI. Alarms ......................................................................................................................... 18
VI.a. Set Alarm for Self Extension..………………………………………………………… 18
VI.b. Disable Self Alarm..……………………………………………………………………..18
VI.c. Set Alarm for Other Extension..………………………………………………………..18
VI.d. Disable Alarm for Other Extension…………………………………………………….18
VII. Call Forwarding .......................................................................................................... 18
VII.a. Enable/Disable Call Forwarding………………………………………………….......19
VII.b. Unconditional Forwarding……………………………………………………………..19
VII.c. Forwarding on Busy…….………………………………………………………………19
VII.d. Forwarding on No Reply….……………………………………………………………20
VII.e. Cancel Forwarding……………………………………………………………………..20
VIII. Walk-in CoS ................................................................................................................ 20
VIII.a. Walk-in Enable/Disable……………………………………………..………….……..20
VIII.b. Temporary Walk-in…………………………………………………………………….21
VIII.c. Permanent Walk-in…………………………………………………………………….21
VIII.d. Cancel Walk-in…………………………………………………………………………21
IX. Budget & Bill ……………..…………………………………………………..………….…..21
IX.a. Day Budget Announcement……………………………………………………………21
IX.b. Month Budget Announcement…………………………………………………………21
IX.c. Day Bill Announcement………………………………………………………………..22
IX.d. Month Bill Announcement…..…………………………………………………………22

The new face of digital communication
4
X. Call Routing………………………………………………………..…………………………22
X.a. MSN based Routing………………………………………………………………..22
X.b. CLI based Routing………………………………………………………………….22
E
E
E.
.
. S
S
Sp
p
pe
e
ec
c
ci
i
ia
a
al
l
l K
K
Ke
e
ey
y
y P
P
Ph
h
ho
o
on
n
ne
e
e F
F
Fe
e
ea
a
at
t
tu
u
ur
r
re
e
es
s
s…
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
…2
2
23
3
3
i. Date & Time Display…………………………………………………………………….………24
ii. User Utilities…………………………………………………………………………….……….24
ii.a. Backlit Timings………………………………………………………………..………24
iii. Programming DSS Keys………………………………………………………………………25
iii.a. Set DSS Key……………………………………………………………..……25
iii.b. Reset All DSS Keys…………………………………………………………….…26
iv. KTS Number Programming………………………………………………………………..…27
v. Default Settings………………………………………………………………………………...28
vi. Last Call Details……………………………………………………………………………….29
vii. Phone Book Functions………………………………………………………………………29
vii.a. Add Contact………………………………………………………………………29
vii.b. Browse Phone Book……………………………………………………………..30
vii.c. Erase Phone Book……………………………………………………………….31
vii. Call History……………………………………………………………………………………..32
iix. Call Queuing…………………………………………………………………………………….32
x. Operator Features…………………………………………….………………………………..33
x.a. Set System Mode……………………………………………………………………34
x.b. Operator Lock………………………………………………………………………..34
F
F
F.
.
. L
L
LE
E
ED
D
D S
S
St
t
ta
a
at
t
tu
u
us
s
s I
I
In
n
nd
d
di
i
ic
c
ca
a
at
t
ti
i
io
o
on
n
n…
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
…3
3
35
5
5
G
G
G.
.
. A
A
Ab
b
bb
b
br
r
re
e
ev
v
vi
i
ia
a
at
t
ti
i
io
o
on
n
ns
s
s…
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
….
.
.…
…
……
…
……
…
….
.
.3
3
36
6
6
H
H
H.
.
. A
A
An
n
nn
n
ne
e
ex
x
xu
u
ur
r
re
e
e…
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
….
.
..
.
.…
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
……
…
….
.
.3
3
37
7
7

The new face of digital communication
5
A. About NEOS
We at Syntel Telecom believe that being truly digital is the essence directly linked to the core
competitiveness of one’s business module or practice. No wonder then, NEOS – Syntel’s first
indigenously built, super intelligent, digital EPABX system is a revolution upfront in the field of
telecommunication. It is the perfect combination of hardware & software that lets you harness the
magical properties of a true digital experience. A modular, scalable, powerful, flexible and customized
business solution that puts technology to your own use.
T
Th he e N NE EO OS S r ra an ng ge e o of f d di ig gi it ta al l c co om mm mu un ni ic ca at ti io on n s sy ys st te em ms s have many first to its credit. Just like any other
top-notch multinational brand, NEOS too is built around three overriding factors; Quality, Performance
and Reliability. Driven by an eye for detail and technology, the business philosophy at Syntel revolves
around adapting technology to business needs. Thus the NEOS has been specially designed with
unique features that will become indispensable for your business. This KTS User Manual helps you
explore these very features that our R&D has put together to ease your day to day operations. Over and
above that, it also helps you explore the unique benefits that only a key phone user can have access to.
Please Note: The index as well as all the consequent titles - and at times even unfamiliar words - have
been hyperlinked to the relevant modules to help the user understand the various features better as well
as easily navigate through this guide.

The new face of digital communication
6
B
B. . S Sy ys st te em m F Fe ea at tu ur re es s
System Features
•Alarms – Self/Other
•Attendant Console
•Auto Fax Detection (4 Fax Ports)
•Auto Attendant – 8 port
•AS DR (10000 Calls)
•Automatic Network Clock Recovery
on Digital Trunks
•Call Billing
•Call Budgeting
•Call Camp-on
•Call Timeout Facility
•CLI – DT F
•CLI Restriction
•CLI based Routing
•Class of Service
•Closed User Groups
•Computer Telephony Integration
•Date & Time Setting
•Day/Night mode – Auto/ anual
•Departmental Call Hunting
•Distinctive Ringing
•DISA
•Executive Secretary Extension
•E1 Connectivity
•Flexible Numbering
•Hotline – Immediate & Delayed
•Hook Flash Time Setting
•ISDN BRI & PRI Connectivity
•Least Cost Routing
•SN based Routing
•usic on Hold – Default & User
Programmable
•ultiple Voice Guidance Prompts
•ulti Lingual Prompts –
Simultaneous English & Hindi
(Regional Language - Optional)
•Name Storing
•Password Protection
•PC Connectivity – 2 Serial Ports
•Power Backup
•Program/ aster Backup
•Programming – anual & Block
•Private Junction
•Polarity Reversal Detection
•RTC
•Room onitoring
•Restricted & Denied Dialing
•Remote Programming
•Time Zone Programming
•Trunk Budgeting
•User Recordable
Welcome essages
•16KHz Detection
Extension Features
•Abbreviated Dialing
•Auto Call Back
•Barge-in
•Barge-in Protection
•Broker’s Call
•Budget Announcement
•Bill Announcement
•Conference – 3 Party
•Call Hold
•Call Park
•Call Pickup
•Call Split
•Call Forward
•Call Follow e
•Call Transfer
•Call Queuing
•DND
•DND Override
•Dynamic Locking
•Extension Password
•Last Number Redial
•Live Call Supervision
•Listening In
•Selective Call Pickup
•Serial Call Transfer
•Walk-in Class of Service
(Temporary & Permanent)
Key Phone Feat
ures
•Adjustable Viewing Display Angle
•Backlit LCD – 4 line
•Clock Display
•Calling Number/Name Display
•Direct Station Selector – 24 Keys
•Operator Lock
•Operator Day/Night ode Change
•enu Driven Options – Feature
•Call Waiting Indication & Display
•issed, Received & Dialed
Call Details
•Navigation Keys
•Online Advice of Charge
•Phone Book
•Status Indication with 3 color LEDs
•Speakerphone
•Single Key Feature Access
•Volume Control
Technical Specifications
•Technology – Digital TD /PC Non Blocking
•Control – Stored Program Control
•Architecture – Distributed Processing
•Operating Voltage – 110V to 275V AC, 50Hz
•Temperature – 0 to 50 ºC
Dimensions
•W x D x H (in mm) ≈ 512 x 198 x 318
•Weight ≈ 10 to 15 Kg

The new face of digital communication
7
C
C. . Q Qu ui ic ck k R Re ef fe er re en nc ce e L Li is st t f fo or r K KT TS S u us se er rs s
I. Line Seizure for Outdialing
a. Random Port/Line Seizure (Local/STD) 0 / 8
b. Port Selective Seizure 7 + Port No. (000-127)
c. Selective Line Seizure for Local Calls #1 + Serv Prov (1-5) + Line Type (0-6)
d. Selective Line Seizure for STD Calls #2 + Serv Prov (1-5) + Line Type (0-6)
II. Extension Security Features
a. Set Extension Password #680 + New Password + New Password
b. Change Extension Password #680 + Old Password + New Password
c. Lock Extension #677
d. Unlocking the Extension/Changing CoS #687 + Ext Password + CoS (0 - 4)
e. Dynamic Lock Enable/Disable (Mobile, STD
& ISD)
#683 + Fun. (0-1)
III. Abbreviated Number Dialing
a. Departmental Abbreviated Numbers #700 - #709
b. Global Abbreviated Numbers #710 - #789
c. Free Pool Abbreviated Numbers #790 - #799
IV. Basic Feature Operation
a. Auto Call Back 4
b. Auto Call Back Cancel #674
c. Broker’s Call ‘Hold’ Key + 1
d. Drop present line in Broker’s Line Hook Flash +2
e. Group Call Pickup ‘PICK UP’ Key
f. Call Park ‘PARK’ Key
g. Self Parked Call Pickup ‘PARK’ Key
h. Other Parked Call Pickup #62 + Ext. No.
i. Last Number Redial *
j. Extension Call Transfer ‘TRANSFER’ Key
k. Call Hold ‘Hold’ Key
V. Privilege Features (programmed for Authorized Users only)
a. Listening In #501 + Ext. No.
b. Room Monitor #503 + Ext. No.
c. Barge-in with Tone 3
d. 3-Party Conference ‘CONF’ Key
e. Do Not Disturb Internal Calls >> #6721
All Calls >> #6821
f. Do Not Disturb Cancel #6720 / #6820
g. Junction Transfer Hook Flash + Ext. No.

The new face of digital communication
8
h. Serial Call Junction Transfer + ‘SERIAL’ Key
i. Second Junction Call Hook Flash + Line Seize + CO Number
j. CLIR (Caller Line Identification Restriction) #502 + Fun. (0 - 1)
k. Delayed Hotline Enable/Disable #602 + Fun. (0 - 1)
VI. Alarms
a. Set Alarm for Self Extension #685 + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
b. Disable Self Alarm #675
c. Set Alarm for Other Extension #686 + Ext. No. + Hr. (XX) + Min. (XX) + Alarm Type
(1-2)
d. Disable Alarm for Other Extension #676 + Ext. No.
VII. Call Forwarding
a. Enable/Disable Call Forwarding #670 + Fun. (0-1)
b. Unconditional Forwarding #610 + Call Type (0-4) + Ext. No.
c. Forwarding on Busy #611 + Call Type (0-4) + Ext. No.
d. Forwarding on No Reply #612 + Call Type (0-4) + Ext. No.
e. Cancel Forwarding #671 + Call Type (0-4) + Ext. No.
VIII. Walk-in CoS
a. Walk-in Enable/Disable #614 + User Password + Fun. (0-1)
b. Temporary Walk-in #615 + Ext. No. + User Password
c. Permanent Walk-in #616 + Ext. No. + User Password
d. Cancel Walk-in #617
IX. Budget & Bill
a. Day Budget Announcement #6131
b. Month Budget Announcement #6132
c. Day Bill Announcement #6133
d. Month Bill Announcement #6134
X. Call Routing
a. MSN based Call Routing (Enable/Disable) # 504 + Fun. (0-1)
b. CLI based Call Routing (Enable/Disable) # 505 + Fun. (0-1)

The new face of digital communication
9
D
D. . F Fe ea at tu ur re e E Ex xp pl la an na at ti io on n
I. Line Seizure for Outdialing
For making an outgoing call from a NEOS extension, the user first needs to access a
free line offering the Service Provider’s DT to enable dialing any outgoing number.
Unlike a non-PBX scenario – where the DT of the service provider is heard as soon as
the user lifts the handset – here the user first hears the PBX DT and then the service
provider’s DT after having dialed one of the codes specified below.
I.a. Random Port/Line Seizure
This code is used to access any line/port that is available (not busy) from
amongst the pool of service provider’s lines – irrespective of its type –
connected to the system.
Code >> 0 / 8
Line Type: 0 – Local
1 – STD
Please Note: Incase LCR is enabled in the system, then the line accessed
depends on the number dialed by the end user.
I.b. Port Selective Seizure
This code helps the users selectively access a particular CO port of the
NEOS PBX so that they can make outgoing calls using the line connected to
that port only.
Code >> 7 + Port No. (000 – 127)
I.c. Selective Line Seizure for Local Calls
This code is used to enable the user to select the CO line of his choice – from
amongst the various Service Providers as well as the line types available –
for making local outgoing calls.
Code >> #1 + Serv Prov (1-5) + Line Type (0-6)
Line Type: 0 – Any
1 – Analog
2 – Analog_Rev
3 – ISDN
4 – E1 GRP
5 – GSM/CDMA
6 – E&M

The new face of digital communication
10
I.d. Selective Line Seizure for STD Calls
This code is used to enable the user to select the CO line of his choice – from
amongst the various Service Providers as well as the line types available –
for making STD outgoing calls.
Code >> #2 + Serv Prov (1-5) + Line Type (0-6)
Line Type: 0 – Any
1 – Analog
2 – Analog_Rev
3 – ISDN
4 – E1 GRP
5 – GSM/CDMA
6 – E&M
II. Extension Security Features
Any organization opts for an PBX primarily to enable sharing of CO lines and allowing
outdialing access as per the employee’s requirements apart from enabling intercom
communication within the office. Hence the outdialing rights (and other features)
assigned to each employee differs on a person to person (or rank) basis, making it
necessary for him/her to ensure that his/her extension is not misused by others
deprived of those facilities. Thus each extension user is allowed to lock/unlock his
phone using his own individual password to ensure complete security of the extension
features and outdialing access.
II.a. Set Extension Password
This code enables the user to set a 4-digit password for the first time after
system installation or reset.
Code >> #680 + New Password + New Password
II.b. Change Extension Password
This code enables the user to change the existing password.
Code >> #680 + Old Password + New Password
II.c. Lock Extension
This code is used to lock the extension for barring outgoing calls of any type
to be dialed out except intercom.
Code >> #677

The new face of digital communication
11
II.d. Unlocking the Extension/Changing CoS
This code is used to unlock an extension – using the set password - to
enable outdialing for the chosen level of CoS.
Code >> #687 + Ext Password + CoS (0-4)
CoS: 0 – Intercom
1 – Local
2 – Local with 93/94/95/98
3 – STD
4 – ISD
II.e. Dynamic Lock Enable/Disable (Mobile, STD & ISD)
Many a times - in the rush of things - one may forget to physically lock the
extension while leaving the workstation unattended leading to misuse of the
extension outdialing CoS. In such cases the user can enable the Dynamic
Locking feature for mobile, STD & ISD numbers, thus automatically
switching over to only local outdialing facility in event of the extension not
being used for more than 15 sec. Thus when the user returns and wishes to
use the same, he need only use the Unlocking the Extension/Changing
CoS code to enable outdialing an STD/ISD number.
Code >> #683 + Fun. (0-1)
Fun: 0 – Disable
1 – Enable
III. Abbreviated Number Dialing
All organizations have a set of regularly dialed numbers used by all the employees for
their official transactions. However trying to recall or locate these numbers during the
busy office hours is a highly inconvenient process. It is far simpler to store these in the
system for easy access/outdialing by setting 4-digit abbreviated codes for the same.
The Syntel NEOS supports three such categories of Abbreviated Number Groups as
given below:
III.a. Departmental Abbreviated Numbers
This category includes a set of 20 tables - having 10 numbers each - that can
be assigned for common use within a particular department. E.g. The
numbers of all the suppliers can be grouped under one table and assigned to
the extensions of the Materials & Procurement Department. Please note that
the outdialing of these numbers is also subject to the defined CoS of the
extension user.
Code >> #700 - #709

The new face of digital communication
12
III.b. Global Abbreviated Numbers
This category includes a total of 80 common numbers that can be accessed
by the entire organization. However, extensions not allowed a CoS above the
intercom level do not get outdialing access of these numbers by default.
Infact, if desired - certain extensions can be programmed via the system to
be allowed to dial Global Abbreviated Number only.
Code >> #710 - #789
III.c. Free Pool Abbreviated Numbers
This category includes a total of 10 numbers that can be accessed by the
entire organization irrespective of their CoS. These can include emergency
numbers like the police, fire department, etc as well as a set of other
numbers that might be relevant for outdialing in case of emergencies. Infact,
if desired - certain extensions can be programmed via the system to be
allowed to dial Free Pool Abbreviated Numbers only.
Code >> #790 - #799
IV. Basic Feature Operation
This includes the set of basic features that an extension user requires on a day-to-day
basis.
IV.a. Auto Call Back
While making internal calls within the organization quite often the called
number is found to be busy, especially during peak hours. On such occasions
the user has no option but to redial the number again after some time, which
too is often futile as the called party may get busy on another call
immediately or may leave his workstation to attend some duties elsewhere.
The Auto Call Back (ACB) feature saves the user this extra effort by
connecting the called number to the calling party’s extension whenever the
busy extension hangs up. Here as soon as the called number gets free, the
extension of the calling party (who has invoked the ACB) and that of the
called party (for whom ACB was invoked) start ringing simultaneously.
Should the called party answer first, the listener is fed the ‘ACB invoked’
message till the calling party answers. If the calling party answers first, the
listener is fed the RBT.
Code >> 4

The new face of digital communication
13
IV.b. Auto Call Back Cancel
This code is used to cancel an ACB set for any busy extension as per the
code specified above.
Code >> #674
IV.c. Broker’s Call
During the day-to-day operations in any organization, there are often
instances when one has to seek advice from some else within the
organization or outside the same. Here the user may want the 3rd party to be
alternatively spoken with or be present during the entire tele-discussion. In
the former case, a broker’s call can be established by first putting the existing
caller on hold, dialing the 3rd party’s number and then toggling between the
two by using the given code while in conversation with either of the parties.
Here, whenever the code is dialed, the existing party is put on hold while the
initiator can speak with the other party. However, the non-initiating parties
cannot speak with or hear each other directly.
Code >> ‘HOLD’ Key + 1
IV.d. Drop present line in Broker’s Line
This code is used to drop any one of the non-initiating parties involved in the
broker’s call. Here, the initiator has to dial the given code while in
conversation with the party that needs to be dropped.
Code >> Hook Flash + 2
IV.e. Group Call Pickup
In an organization, the extensions can be grouped as per their departments
or seniority levels or any other methodology as deemed suitable by the
administration. This allows the group members to share common features,
pickup each other’s calls, use a common budget, etc. With the Group Call
Pickup feature, another extension user can answer any extension ringing
within the group by simply lifting his own handset & dialing the given code.
Code >> ‘PICK UP’ Key
IV.f. Call Park
Whenever an extension user wishes to keep a call on hold for a longer period
of time - so that he can either make another call or quickly attend some other
priority elsewhere - he can park the existing call by using this code. Here if
the user is busy on another call he hears a camp-on tone (while in
conversation) to remind him of the parked call. If he has gone somewhere/

The new face of digital communication
14
hangs up without retrieving the call, it is automatically routed back to his
extension after 1 minute causing it to ring and thus reminding him of the
same.
Code >> ‘PARK’ Key
IV.g. Self Parked Call Pickup
This code is used to retrieve a call parked by the extension user himself.
Code >> ‘PARK’ Key
IV.h. Other Parked Call Pickup
This code is used to retrieve a call parked by any other extension user within
the organization.
Code >> #62 + Ext. No.
IV.i. Last Number Redial
This code is used to redial the last number dialed by the extension via any of
the CO lines interfaced to the EPABX.
Code >> *
IV.j. Extension Call Transfer
Quite often when you are speaking with someone within the organization, the
other party may wish to speak with someone else in that department or
outside. So, instead of him hanging up and dialing the new extension
number, you need only transfer the call to the desired extension using the
given code.
Code >> ‘TRANSFER’ Key
IV.k. Call Hold
While consulting with some one else or while transferring a call, the user
needs to put the caller on hold before performing the action. In the mean
while, the party put on hold (internal/external) is fed the Music on Hold
provided in the system to make his/her wait pleasant.
Code >> ‘Hold’ Key
V. Privilege Features
A certain set of features cannot be allowed to everyone in the organization. Hence the
access to these is defined via system programming to only those extensions that the
admin/HR department deems necessary for their day-to-day operations.

The new face of digital communication
15
V.a. Listening In
In order to ensure security of the company’s confidential information, the
senior authorities may have to eavesdrop on ongoing conversations in event
of suspicion being aroused. This can be done by using the Listening In
feature, wherein the authorized party can listen to a live conversation of any
extension user without him, or the 3rd party, realizing that they are being
heard.
Code >> #501 + Ext. No.
V.b. Room Monitor
In order to ensure that all the employees - irrespective of the department -
are not wasting time or indulging in unnecessary conversations, the senior
authorities may have to eavesdrop on the ongoing conversation within the
room. This can be done by using the Room Monitor feature which is used to
activate the mike of any key phone in that room so that all the things
happening in the surrounding area can be heard without them realizing the
same.
Code >> #503 + Ext. No.
V.c. Barge-in with Tone
There are many instances when a message has to be delivered urgently to
an extension user busy on another call. Waiting for him to finish the call or to
actually go physically upto him to deliver the same is not always feasible. In
such instances the Barge-in with Tone feature can be used to convey the
message immediately. Whenever the user finds a particular extension
number to be busy, all he needs to do is dial the given code that enables him
to intervene on the ongoing conversation. On dialing this code, the
conversing parties hear a beep, indicating that someone is barging in, after
which the initiator gets connected to them both in a conference. After having
conveyed the message, the initiator needs to just hang-up to come out of the
same, leaving the conversing parties to continue with their discussion.
Code >> 3
V.d. 3-Party Conference
During the day-to-day operations in any organization, there are often
instances when one has to seek advice from some else within the
organization or outside the same. Here the user may want the 3rd party to be
alternatively spoken with or be present during the entire tele-discussion. In
the latter case, a 3 party conference can be established by first putting the
existing caller on hold, dialing the 3rd party number (internal or external) and

The new face of digital communication
16
then dialing the given code after the conversation has been established with
the 3rd party. As soon as the code is dialed, all three parties (i.e. the one on
hold, the initiator and the called party) are drawn into a conference and can
speak with each other simultaneously.
Code >> ‘CONF’ Key
V.e. Do Not Disturb
Certain senior employees may at times be busy with extremely important
work and thus would not wish to be disturbed by calls landing at their
extension during this period. Such extension users can disallow calls from
landing at their extensions by enabling the Do Not Disturb (DND) feature. Of
course, the type of DND to be set can be decided by the user in accordance
with the criticality of the work undertaken. However, the extension users
enabled with the DND Override feature (senior executives) can still call these
DND enabled extensions irrespective of the level defined.
Code >> #6721 for Internal Calls
#6821 for All Calls
V.f. Do Not Disturb Cancel
This code is used to cancel any level of DND enabled by the extension user.
Code >> #6720 for Internal Calls
#6820 for All Calls
V.g. Junction Transfer
Not all extension users is an organization are authorized to transfer external
junction calls – received either via call transfer or DID – to any other internal
extensions as they might be deemed incompetent by the admin/HR to decide
which calls should & should not be transferred to other senior employees
thus causing an unnecessary nuisance. On the other hand, the employees
deemed competent can to do so by using the following code to transfer an
external junction call.
Code >> Hook Flash + Ext. No.
V.h. Serial Call
Quite often the external calling/called party may wish to speak with someone
else in the organization, which can be easily managed by simply transferring
the junction call as given above. However, it could be so that you may wish to
speak to the calling/called party again after he has finished speaking with this
person. Thus to ensure that after they finish speaking the call is automatically
routed back to you, you need only activate the Serial Call feature as given

The new face of digital communication
17
below. Here, as soon as the other extension user within the organization
hangs up, the calling/called party’s call gets automatically transferred back to
your extension.
Code >> Junction Transfer + ‘SERIAL’ Key
V.i. Second Junction Call
Only some extension users are allowed to make a second call via another
junction while keeping the existing junction call on hold so as to avoid
blocking due to shortage of CO lines in event people using this facility for
unnecessary calls. This feature is also required so as to enable 3-Party
Conference between 2 CO lines and one extension.
Code >> Hook Flash + Line Seize + CO Number
V.j. CLIR (Caller Line Identification Restriction)
This feature enables the extension user to decide whether he wishes to
display his CLI number to the called party or not. CLIR is especially useful in
cases where the senior officials may not wish for their CLI number to be
displayed to certain lower rank employees in order to check on their response
capabilities or else to ensure that by not knowing who is calling they don’t
avoid the calls (a problem often faced in large organizations). However, the
officers given the CLIR Override facility can still view the CLI number inspite
of the CLIR feature being enabled for the same. E.g. Even though the
General Managers have CLIR enabled on their extensions, the MD of the
company (with the CLIR Override facility) can still view their numbers while
receiving a call from them.
Code >> #502 + Fun. (0 - 1)
Fun: 0 – Disable
1 – Enable
V.k. Delayed Hotline Enable/Disable
For those extensions where the Hotline feature is enabled, the user may
wish to exercise the option of making a call to an alternate number instead of
getting immediately connected to the assigned Hotline port/extension. In
such cases the user can enable the delayed hotline feature, wherein on lifting
his extension he gets the system dial tone for 5 secs before the EPABX
automatically connects him to the assigned Hotline number. He then has the
option of dialing another number during these 5 secs.
Code >> #602 + Fun. (0 - 1)
Fun: 0 – Disable
1 – Enable

The new face of digital communication
18
VI. Alarms
During the busy office hours, filled with heavy workloads, one often tends to forget
important appointments/priorities scheduled for a later hour. Of course there are certain
issues that need to be dealt on a daily basis too - at a specified regular time - which
may also skip one’s mind if not reminded. However this problem can be easily
overcome if there is some kind of alarm that draws your attention to the time, thus
reminding you of the tasks to be completed. And what better an instrument than your
own extension to help enable the same.
VI.a. Set Alarm for Self Extension
This code is used to set an alarm for your own extension for a given time on
a one time or daily basis.
Code >> #685 + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
Alarm Type: 1 – Once
2 – Daily
VI.b. Disable Self Alarm
This code is used to disable an alarm set on your own extension.
Code>> #675
VI.c. Set Alarm for Other Extension
This code is used to set an alarm for another extension for a given time on a
one time or daily basis. An example of an application of this feature could be
for secretaries to set alarms for their bosses.
Code>> #686 + Ext. No. + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
Alarm Type: 1 – Once
2 – Daily
VI.d. Disable Alarm for Other Extension
This code is used to disable an alarm set on another extension.
Code>> #676 + Ext. No.
VII. Call Forwarding
While working in an organization it is not possible for one to be at his workstation all
the time. The employees may be required to go to other parts of the office to
coordinate their work or may even have to leave the office premises for fieldwork. In
such cases, all calls landing at their extension go unattended giving the caller a wrong
impression. To avoid this, the extension user can enable the Call Forwarding feature
by which anyone dialing their extension number gets automatically diverted to another

The new face of digital communication
19
number (as defined by the user) should he not be available at his extension or even if
the number is busy. Infact the user can define different extension numbers to which the
calls are to be forwarded for the different type of calls (i.e. either all or separately for
only internal, only junction & only DID) and also for the different scenarios (i.e. either all
or separately for busy & no reply). Once the user programs code number VII.b or VII.c
& VII.d, all he needs to do is use the code VII.a to activate all these in one shot while
leaving his work station.
Please note that Call Forwarding can be enabled by an extension user only if
authorized via System Programming to do so in order to avoid some mischief-makers
to cause a nuisance.
VII.a. Enable/Disable Call Forwarding
This code is allows the user to enable or disable the set format of Call
Forwarding all in one shot as described above.
Code >> #670 + Fun. (0-1) + Ext. No.
Fun: 0 – Disable
1 – Enable
VII.b.Unconditional Forwarding
This code is used to define the extension numbers on which the incoming
calls should land on – irrespective of whether the extension is busy or ringing
– for either all calls or separately for only internal, only junction & only DID.
Code >> #610 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls
VII.c. Forwarding on Busy
This code is used to define the extension numbers on which the incoming
calls should land on – in event of the extension being busy – for either all
calls or separately for only internal, only junction & only DID.
Code >> #611 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

The new face of digital communication
20
VII.d.Forwarding on No Reply
This code is used to define the extension numbers on which the incoming
calls should land on – in event of the extension ringing & not being answered
within 4-5 rings – for either all calls or separately for only internal, only
junction & only DID.
Code >> #612 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls
VII.e.Cancel Forwarding
This code is used to cancel the Call Forwarding features as defined for a
particular extension number using feature codes VII.b or VII.c & VII.d.
Code >> #671 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls
VIII.Walk-in CoS
For reasons explained in the Extension Security Features, the CoS of each
extension user differs as per their requirement/rank. However, an extension user often
leaves his workstation to attend duties elsewhere within the office premises. In such
cases - should the extension user wish to make an outgoing call - he is left with no
choice but to return to his workstation to access his own telephone’s outdialing rights,
especially when it involves STD/ISD numbers. This inconvenience can be eliminated
with the Walk-in CoS feature, which allows the user to access his own predefined
outdialing rights from any other extension within the organization by simply dialing in
the defined code. As an added advantage, no matter from where the user walks-in, the
outgoing call made gets billed only to his own account so as to avoid exhausting the
budget of the person whose extension is used to perform the walk-in.
VIII.a. Walk-in Enable/Disable
This feature is used to allow/disallow the user’s extension from being walked in
from any other number for accessing the outdialing rights and budget as per
the set CoS. This is more of a preventive measure to ensure that the outdialing
rights of a user are not misused.