SYNTEL NEOS Series User manual

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KTS User Manual
Version 1.1

The new face of digital communication
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I. Line Seizure for Outdialing ......................................................................................... 9
I.a. Random Port/Line Seizure…..…………………………………………………….…….9
I.b. Port Selective Seizure..……..……………………………………………………….….. 9
I.c. Selective Line Seizure for Local Calls..…………..………………………………….... 9
I.d. Selective Line Seizure for STD Calls..…..………..…………………………………..10
II. Extension Security Features..................................................................................... 10
II.a. Set Extension Password………………………………………………………..……...10
II.b. Change Extension Password……………………………………..…………………...10
II.c. Lock Extension….…………………………………………………..…………………..10
II.d. Unlocking the Extension/Changing CoS……………….…………..………………...11
II.e. Dynamic Lock Enable/Disable.………………………………………..……………... 11
III. Abbreviated Number Dialing..................................................................................... 11
III.a. Departmental Abbreviated Numbers…………………………………………………11
III.b. Global Abbreviated Numbers………………………………………………………....12
III.c. Free Pool Abbreviated Numbers.…………………………………………................12
IV. Basic Feature Operation............................................................................................ 12
IV.a. Auto Call Back………………………………………………………………………….12
IV.b. Auto Call Back Cancel……………………………………………………….…..........13
IV.c. Broker’s Call.……………………………………………………………………………13
IV.d. Drop present line in Broker’s Call.……………………………………………………13
IV.e. Group Call Pickup.……………………………………………………………………..13
IV.f. Call Park..………………………………………………………………………………..13
IV.g. Self Parked Call Pickup……………………………………………………………….14
IV.h. Other Parked Call Pickup……………………………………………………………..14
IV.i. Last Number Redial…………………………………………………………………….14
IV.j. Extension Call Transfer.………………………………………………………………..14

The new face of digital communication
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IV.k. Call Hold………………………………………………………………………………...14
V. Privilege Features ........................................................................................................14
V.a. Listening In……………….….…………………..…….……………………………….....15
V.b. Room Monitor……………………………………………………………………………..15
V.c. Barge-in with Tone………………………………………………………………………..15
V.d. 3-Party Conference……………………………………………………………………….15
V.e. Do Not Disturb………………………………………...…………………………………..16
V.f. Do Not Disturb Cancel……………………………………………………………............16
V.g. Junction Transfer...………………………………………………………………….….…16
V.h. Serial Call...…………………………………………………………………………….….16
V.i. Second Junction Call……………………………………………………………………...17
V.j. CLIR (Caller Line Identification Restriction)…………………………………………….17
V.k. Delayed Hotline Enable/Disable…………………………………………………………17
VI. Alarms ......................................................................................................................... 18
VI.a. Set Alarm for Self Extension..………………………………………………………… 18
VI.b. Disable Self Alarm..……………………………………………………………………..18
VI.c. Set Alarm for Other Extension..………………………………………………………..18
VI.d. Disable Alarm for Other Extension…………………………………………………….18
VII. Call Forwarding .......................................................................................................... 18
VII.a. Enable/Disable Call Forwarding………………………………………………….......19
VII.b. Unconditional Forwarding……………………………………………………………..19
VII.c. Forwarding on Busy…….………………………………………………………………19
VII.d. Forwarding on No Reply….……………………………………………………………20
VII.e. Cancel Forwarding……………………………………………………………………..20
VIII. Walk-in CoS ................................................................................................................ 20
VIII.a. Walk-in Enable/Disable……………………………………………..………….……..20
VIII.b. Temporary Walk-in…………………………………………………………………….21
VIII.c. Permanent Walk-in…………………………………………………………………….21
VIII.d. Cancel Walk-in…………………………………………………………………………21
IX. Budget & Bill ……………..…………………………………………………..………….…..21
IX.a. Day Budget Announcement……………………………………………………………21
IX.b. Month Budget Announcement…………………………………………………………21
IX.c. Day Bill Announcement………………………………………………………………..22
IX.d. Month Bill Announcement…..…………………………………………………………22

The new face of digital communication
4
X. Call Routing………………………………………………………..…………………………22
X.a. MSN based Routing………………………………………………………………..22
X.b. CLI based Routing………………………………………………………………….22
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i. Date & Time Display…………………………………………………………………….………24
ii. User Utilities…………………………………………………………………………….……….24
ii.a. Backlit Timings………………………………………………………………..………24
iii. Programming DSS Keys………………………………………………………………………25
iii.a. Set DSS Key……………………………………………………………..……25
iii.b. Reset All DSS Keys…………………………………………………………….…26
iv. KTS Number Programming………………………………………………………………..…27
v. Default Settings………………………………………………………………………………...28
vi. Last Call Details……………………………………………………………………………….29
vii. Phone Book Functions………………………………………………………………………29
vii.a. Add Contact………………………………………………………………………29
vii.b. Browse Phone Book……………………………………………………………..30
vii.c. Erase Phone Book……………………………………………………………….31
vii. Call History……………………………………………………………………………………..32
iix. Call Queuing…………………………………………………………………………………….32
x. Operator Features…………………………………………….………………………………..33
x.a. Set System Mode……………………………………………………………………34
x.b. Operator Lock………………………………………………………………………..34
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The new face of digital communication
5
A. About NEOS
We at Syntel Telecom believe that being truly digital is the essence directly linked to the core
competitiveness of one’s business module or practice. No wonder then, NEOS – Syntel’s first
indigenously built, super intelligent, digital EPABX system is a revolution upfront in the field of
telecommunication. It is the perfect combination of hardware & software that lets you harness the
magical properties of a true digital experience. A modular, scalable, powerful, flexible and customized
business solution that puts technology to your own use.
T
Th he e N NE EO OS S r ra an ng ge e o of f d di ig gi it ta al l c co om mm mu un ni ic ca at ti io on n s sy ys st te em ms s have many first to its credit. Just like any other
top-notch multinational brand, NEOS too is built around three overriding factors; Quality, Performance
and Reliability. Driven by an eye for detail and technology, the business philosophy at Syntel revolves
around adapting technology to business needs. Thus the NEOS has been specially designed with
unique features that will become indispensable for your business. This KTS User Manual helps you
explore these very features that our R&D has put together to ease your day to day operations. Over and
above that, it also helps you explore the unique benefits that only a key phone user can have access to.
Please Note: The index as well as all the consequent titles - and at times even unfamiliar words - have
been hyperlinked to the relevant modules to help the user understand the various features better as well
as easily navigate through this guide.

The new face of digital communication
6
B
B. . S Sy ys st te em m F Fe ea at tu ur re es s
System Features
•Alarms – Self/Other
•Attendant Console
•Auto Fax Detection (4 Fax Ports)
•Auto Attendant – 8 port
•AS DR (10000 Calls)
•Automatic Network Clock Recovery
on Digital Trunks
•Call Billing
•Call Budgeting
•Call Camp-on
•Call Timeout Facility
•CLI – DT F
•CLI Restriction
•CLI based Routing
•Class of Service
•Closed User Groups
•Computer Telephony Integration
•Date & Time Setting
•Day/Night mode – Auto/ anual
•Departmental Call Hunting
•Distinctive Ringing
•DISA
•Executive Secretary Extension
•E1 Connectivity
•Flexible Numbering
•Hotline – Immediate & Delayed
•Hook Flash Time Setting
•ISDN BRI & PRI Connectivity
•Least Cost Routing
•SN based Routing
•usic on Hold – Default & User
Programmable
•ultiple Voice Guidance Prompts
•ulti Lingual Prompts –
Simultaneous English & Hindi
(Regional Language - Optional)
•Name Storing
•Password Protection
•PC Connectivity – 2 Serial Ports
•Power Backup
•Program/ aster Backup
•Programming – anual & Block
•Private Junction
•Polarity Reversal Detection
•RTC
•Room onitoring
•Restricted & Denied Dialing
•Remote Programming
•Time Zone Programming
•Trunk Budgeting
•User Recordable
Welcome essages
•16KHz Detection
Extension Features
•Abbreviated Dialing
•Auto Call Back
•Barge-in
•Barge-in Protection
•Broker’s Call
•Budget Announcement
•Bill Announcement
•Conference – 3 Party
•Call Hold
•Call Park
•Call Pickup
•Call Split
•Call Forward
•Call Follow e
•Call Transfer
•Call Queuing
•DND
•DND Override
•Dynamic Locking
•Extension Password
•Last Number Redial
•Live Call Supervision
•Listening In
•Selective Call Pickup
•Serial Call Transfer
•Walk-in Class of Service
(Temporary & Permanent)
Key Phone Feat
ures
•Adjustable Viewing Display Angle
•Backlit LCD – 4 line
•Clock Display
•Calling Number/Name Display
•Direct Station Selector – 24 Keys
•Operator Lock
•Operator Day/Night ode Change
•enu Driven Options – Feature
•Call Waiting Indication & Display
•issed, Received & Dialed
Call Details
•Navigation Keys
•Online Advice of Charge
•Phone Book
•Status Indication with 3 color LEDs
•Speakerphone
•Single Key Feature Access
•Volume Control
Technical Specifications
•Technology – Digital TD /PC Non Blocking
•Control – Stored Program Control
•Architecture – Distributed Processing
•Operating Voltage – 110V to 275V AC, 50Hz
•Temperature – 0 to 50 ºC
Dimensions
•W x D x H (in mm) ≈ 512 x 198 x 318
•Weight ≈ 10 to 15 Kg

The new face of digital communication
7
C
C. . Q Qu ui ic ck k R Re ef fe er re en nc ce e L Li is st t f fo or r K KT TS S u us se er rs s
I. Line Seizure for Outdialing
a. Random Port/Line Seizure (Local/STD) 0 / 8
b. Port Selective Seizure 7 + Port No. (000-127)
c. Selective Line Seizure for Local Calls #1 + Serv Prov (1-5) + Line Type (0-6)
d. Selective Line Seizure for STD Calls #2 + Serv Prov (1-5) + Line Type (0-6)
II. Extension Security Features
a. Set Extension Password #680 + New Password + New Password
b. Change Extension Password #680 + Old Password + New Password
c. Lock Extension #677
d. Unlocking the Extension/Changing CoS #687 + Ext Password + CoS (0 - 4)
e. Dynamic Lock Enable/Disable (Mobile, STD
& ISD)
#683 + Fun. (0-1)
III. Abbreviated Number Dialing
a. Departmental Abbreviated Numbers #700 - #709
b. Global Abbreviated Numbers #710 - #789
c. Free Pool Abbreviated Numbers #790 - #799
IV. Basic Feature Operation
a. Auto Call Back 4
b. Auto Call Back Cancel #674
c. Broker’s Call ‘Hold’ Key + 1
d. Drop present line in Broker’s Line Hook Flash +2
e. Group Call Pickup ‘PICK UP’ Key
f. Call Park ‘PARK’ Key
g. Self Parked Call Pickup ‘PARK’ Key
h. Other Parked Call Pickup #62 + Ext. No.
i. Last Number Redial *
j. Extension Call Transfer ‘TRANSFER’ Key
k. Call Hold ‘Hold’ Key
V. Privilege Features (programmed for Authorized Users only)
a. Listening In #501 + Ext. No.
b. Room Monitor #503 + Ext. No.
c. Barge-in with Tone 3
d. 3-Party Conference ‘CONF’ Key
e. Do Not Disturb Internal Calls >> #6721
All Calls >> #6821
f. Do Not Disturb Cancel #6720 / #6820
g. Junction Transfer Hook Flash + Ext. No.

The new face of digital communication
8
h. Serial Call Junction Transfer + ‘SERIAL’ Key
i. Second Junction Call Hook Flash + Line Seize + CO Number
j. CLIR (Caller Line Identification Restriction) #502 + Fun. (0 - 1)
k. Delayed Hotline Enable/Disable #602 + Fun. (0 - 1)
VI. Alarms
a. Set Alarm for Self Extension #685 + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
b. Disable Self Alarm #675
c. Set Alarm for Other Extension #686 + Ext. No. + Hr. (XX) + Min. (XX) + Alarm Type
(1-2)
d. Disable Alarm for Other Extension #676 + Ext. No.
VII. Call Forwarding
a. Enable/Disable Call Forwarding #670 + Fun. (0-1)
b. Unconditional Forwarding #610 + Call Type (0-4) + Ext. No.
c. Forwarding on Busy #611 + Call Type (0-4) + Ext. No.
d. Forwarding on No Reply #612 + Call Type (0-4) + Ext. No.
e. Cancel Forwarding #671 + Call Type (0-4) + Ext. No.
VIII. Walk-in CoS
a. Walk-in Enable/Disable #614 + User Password + Fun. (0-1)
b. Temporary Walk-in #615 + Ext. No. + User Password
c. Permanent Walk-in #616 + Ext. No. + User Password
d. Cancel Walk-in #617
IX. Budget & Bill
a. Day Budget Announcement #6131
b. Month Budget Announcement #6132
c. Day Bill Announcement #6133
d. Month Bill Announcement #6134
X. Call Routing
a. MSN based Call Routing (Enable/Disable) # 504 + Fun. (0-1)
b. CLI based Call Routing (Enable/Disable) # 505 + Fun. (0-1)

The new face of digital communication
9
D
D. . F Fe ea at tu ur re e E Ex xp pl la an na at ti io on n
I. Line Seizure for Outdialing
For making an outgoing call from a NEOS extension, the user first needs to access a
free line offering the Service Provider’s DT to enable dialing any outgoing number.
Unlike a non-PBX scenario – where the DT of the service provider is heard as soon as
the user lifts the handset – here the user first hears the PBX DT and then the service
provider’s DT after having dialed one of the codes specified below.
I.a. Random Port/Line Seizure
This code is used to access any line/port that is available (not busy) from
amongst the pool of service provider’s lines – irrespective of its type –
connected to the system.
Code >> 0 / 8
Line Type: 0 – Local
1 – STD
Please Note: Incase LCR is enabled in the system, then the line accessed
depends on the number dialed by the end user.
I.b. Port Selective Seizure
This code helps the users selectively access a particular CO port of the
NEOS PBX so that they can make outgoing calls using the line connected to
that port only.
Code >> 7 + Port No. (000 – 127)
I.c. Selective Line Seizure for Local Calls
This code is used to enable the user to select the CO line of his choice – from
amongst the various Service Providers as well as the line types available –
for making local outgoing calls.
Code >> #1 + Serv Prov (1-5) + Line Type (0-6)
Line Type: 0 – Any
1 – Analog
2 – Analog_Rev
3 – ISDN
4 – E1 GRP
5 – GSM/CDMA
6 – E&M

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I.d. Selective Line Seizure for STD Calls
This code is used to enable the user to select the CO line of his choice – from
amongst the various Service Providers as well as the line types available –
for making STD outgoing calls.
Code >> #2 + Serv Prov (1-5) + Line Type (0-6)
Line Type: 0 – Any
1 – Analog
2 – Analog_Rev
3 – ISDN
4 – E1 GRP
5 – GSM/CDMA
6 – E&M
II. Extension Security Features
Any organization opts for an PBX primarily to enable sharing of CO lines and allowing
outdialing access as per the employee’s requirements apart from enabling intercom
communication within the office. Hence the outdialing rights (and other features)
assigned to each employee differs on a person to person (or rank) basis, making it
necessary for him/her to ensure that his/her extension is not misused by others
deprived of those facilities. Thus each extension user is allowed to lock/unlock his
phone using his own individual password to ensure complete security of the extension
features and outdialing access.
II.a. Set Extension Password
This code enables the user to set a 4-digit password for the first time after
system installation or reset.
Code >> #680 + New Password + New Password
II.b. Change Extension Password
This code enables the user to change the existing password.
Code >> #680 + Old Password + New Password
II.c. Lock Extension
This code is used to lock the extension for barring outgoing calls of any type
to be dialed out except intercom.
Code >> #677