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Talkaphone AOR-8 User manual

Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 1of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
I. Introduction
This manual is for installation and programming of the AOR-8 or AOR-16 Area of
Rescue Command Unit. For instructions on programming individual Talkaphone
Area of Rescue Emergency Phones, please refer to the Installation & Operation
Manual for Emergency/Information Phones.
This manual will guide you through the installation of this product and provide
comprehensive operating instructions. Please read this instruction manual
completely and thoroughly before installing this product.
II. Contents
Before beginning installation, make sure you have all the included components. Each AOR-8/16
includes:
THIS PRODUCT MUST BE INSTALLED IN ACCORDANCE WITH THE
APPLICABLE INSTALLATION CODE BY A PERSON FAMILIAR WITH
THE CONSTRUCTION AND OPERATION OF THE PRODUCT AND THE
HAZARDS INVOLVED
CE PRODUIT DOIT ÊTRE INSTALLÉ SELON LE CODE D’INSTALLATION
PERTINENT, PAR UNE PERSONNE QUI CONNAÎT BIEN LES PRODUIT
ET SON FONCTIONNEMENT AINSI QUE LES RISQUES INHÉRENTS
Qty.
Part Number
Description
1
AOR-8 or AOR-
16
8- or 16-Station Area of Rescue Command Unit
1
AOR-TR16
Trim Ring for Flush Mounting(Optional)
10
6-32 Screw for Flush Mount Trim Ring Assembly
2
12VDC, 4.5Ah Backup Battery
1
Audible and Visual Indicator of Incoming Area of Rescue
Emergency Phone
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 2of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
III. Technical Requirements
General:
115-230 VAC, 50-60Hz power source
Maximum impedance between the Talkaphone Area of Rescue Emergency Phones
and the AOR-8 or AOR-16 is 25 Ohms. Maximum cable length will vary with gauge
(See Frequently Asked Questions, p.10).
For Local Mode Only
No external phone line (i.e. POTS line) is required.
For Remote Mode or Day/Night Mode
Three (3) dedicated POTS/PSTN lines (i.e. analog telephone lines or analog PBX
lines).
If connected to a PBX, the extension(s) must provide:
1. At least 24 Volts at 20 mA off-hook (no current is drawn on-hook
2. Either a disconnect pulse (voltage drop at end of call) or 30-seconds or
silence after hang-up (no re-order or howler feature)
If connected to a POTS/PSTN line, there must be no special features, such as
hook-flash, call-waiting, auto-redial when busy or voicemail. If the telephone
company has activated any such features, contact them to have these features
turned off.
IV. Installation
1. Remove Area of Rescue Command Unit from packaging carton and inspect for
possible damage during shipment. If the unit is damaged, or any of the
components are missing, contact your Talkaphone Co. distributor immediately.
Do not discard any hardware or packing material before you are certain you
have all the items listed above, and the unit is installed and functioning
correctly.
2. Remove the two (3) Phillips screws from the right side of the unit which secure
the hinged front cover shut.
3. Remove the packaged front cover door handle from the telephone
compartment and install to the outside surface of the unit using the provided
screws.
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 3of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
4. Carefully open the hinged front cover taking care there are no loose items
which may have shifted during transportation.
5. The AOR-8 or AOR-16 may be either surface mounted onto a wall or flush
mounted into a wall.
NOTE: For flush mounting units, AOR-8 and AOR-16 units should be
ordered with the available AOR-TR16 Flush Mount Trim Ring (sold
separately).
NOTE: Conduit knockouts exist on the rear, top, and bottom sides of the
enclosure for access to power and communication lines. Determine the
method of bringing in these power and communication lines before
mounting the enclosure.
NOTE: Whenever possible, it is best to keep the maximum clearance
possible between analog phone lines and alternating current. Running
phone lines too close to hot VAC lines will produce undesired effects on
the phone line.
6. For mounting the unit directly to the surface of an interior wall,
The AOR-8 and AOR-16 has six (4) surface mounting keyholes.
7. For Flush Mounting the Unit
The AOR-8 and AOR-16 each have eight (8) 7/32 [in] knockouts located on the
top, bottom and sides which can be used for either mounting the unit within a
wall or to fasten the available AOR-TR16 Flush Mount Trim Ring. This trim ring
may be installed in contact with the closed cover without inhibiting the
functionality of the hinge.
8. Secure the AOR-TR16 to the AOR-8 or AOR-16 unit in the desired location
using the provided 6-32 screws, two (2) washers, and hex nut
9. Installation of Strobe/Siren
Mount the strobe/siren assembly on a wall in an appropriate location per the
instructions packaged with the strobe/siren assembly.
10. Three (3) outgoing low voltage power lines from the strobe/siren assembly must
be wired to the Black, Red/White, and Orange lead wires from the relays
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 4of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
located at the upper right interior of the AOR-8 or AOR-16. Same color wires
from the strobe/siren and the AOR-8 or AOR-16 should be connected together.
11. Installing Phone lines
Bring in analog phone lines through conduit knockouts located on the rear, top,
or bottom sides of the unit. Always try to separate power lines from
communication lines as much as possible to reduce undesired effects on the
phone line.
12. The AOR-8 can support up to eight (8) emergency analog phones. The
emergency analog phones on the system can connect to either the incoming
POTS/PSTN line or the local phone built into the AOR-8 unit.
The AOR-16 each support up to sixteen (16) emergency analog phones divided
into two (2) banks of eight (8). The emergency analog phones on the system
can connect to either the incoming POTS/PSTN line or the local phone built into
the AOR-16 unit.
13. Attach the incoming Emergency Phone lines to ports 1-8 in the appropriate
bank as labeled on the interior panel. The connections are NOT polarity
sensitive. If a POTS/PSTN line or PBX extension line is to be used in addition
to the phone built into the enclosure, connect the incoming phone line to the
Telco “Telco IN” positions of the same bank.
14. Local Mode
In Local Mode, pressing the button on any of the Talkaphone Area of Rescue
Emergency phones will cause the built in touch-tone telephone to ring.
15. Remote Mode
In Remote Mode, pressing the button on any of the Talkaphone Area of Rescue
Emergency phones will cause them to access a phone line to dial out. For this
configuration, connect an outside phone(s) line to the “Telco IN” position(s) on
the appropriate bank.
NOTE: See Technical Requirements, p.2, for outside phone line
requirements.
16. Day/Night Mode
Day/Night Mode is primarily used when a facility has a guard on-site during the
day but not at night. It may also be used in any situation where the guard
station is not always manned. When a Talkaphone Area of Rescue Emergency
Phone calls and the AOR-8 or AOR-16 is in Day/Night mode, it will ring the
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 5of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
Command Unit’s built in local handset phone first, ring it a second time if no
one answers the first time, then if no one answers the second time it will dial a
remote number. If no one should answer the remote number, it will re-ring the
local phone and continue this cycle until either the phone is answered or times
out (see Emergency Phone manual for information on setting the time-out.)
When a guard leaves for the night, she can enter the code *36* to configure the
consolidator to ring the remote phone first and then switch to the local phone
(see Software Programming, page 6). For Day/Night Mode connect an outside
phone line(s) to the “Telco IN” position(s). This programming must be done for
each of the consolidators (one (1) consolidator for the AOR-8 or two (2)
consolidators for the AOR-16)
NOTE: See Technical Requirements, p.2, for outside phone line
requirements.
17. Sharing a Phone Line
Another telephone instrument (e.g. fax, modem, standard telephone, etc.) can
share the outside phone line(s) with the AOR-8 or AOR-16 by connecting the
outside phone line(s) to the “Telco IN” position(s) and connecting the telephone
instrument sharing the line to the “Telco OUT” position(s). Be sure to set each
consolidator in the AOR-8 or AOR-16 not to answer before your other device
picks up (or, if sharing with a standard telephone, be sure to allow enough rings
for the person answering the phone to pick up).
WARNING: The other device sharing the line should never be emergency
equipment of any kind
18. Once the correct configuration for the AOR-8 or AOR-16 has been determined
and appropriately wired, connect incoming 115-230 VAC 50-60Hz power wiring
to the power supply board located in the bottom compartment of the unit. The
LINE, NEUTRAL, and GROUND terminals are located on the left side of the
board.
WARNING: Once the batteries are connected in the next step, power
will be supplied to the unit. Verify all connections and take
precautions from unintended electrical shock at this time.
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 6of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
19. Connect the backup batteries. The batteries connect to the power supply board
by inserting the connector onto the header pins located on the bottom right of
the power supply board which the 115-230 VAC 50-60Hz power supply was
connected. Although the pin is polarized, ensure correct polarity when
connecting the backup batteries. Red-positive & Black-negative.
WARNING: The order in which 115-230 VAC 50-60Hz or backup
batteries is connected does not matter. However, once either the
batteries are connected OR the 115-230 VAC 50-60Hz line is
energized, THE UNIT WILL BECOME “HOT” ENERGIZED.
It is the installer’s obligation to ensure compliance with all national,
regional, and local regulations
Programming Instructions
To program the AOR-8 or AOR-16 Command unit, each bank of eight (8)
Talkaphone Area of Rescue emergency analog phones must have their own
internal consolidator programmed. To program each internal consolidator, call it by
either dialing the phone number of the line connected to that bank’s Telco “IN” port
or by lifting the selecting the appropriate line of the built in handset. In either case,
the consolidator will respond with three beeps. Each consolidator will respond to all
programming requests in one of two ways:
1 Beep Command completed successfully
2 Beeps Error(s) detected
If you hear two beeps, enter the code again. If you hear two beeps a second time,
hang up and try again.
Remote Mode
In Remote Mode, if a standard telephone company phone line is being utilized via
the Telco “IN” connection, the consolidator does not need to be programmed.
Move on to Programming the Talkaphone Area of Rescue Emergency Analog
Phones.
If a PBX line is being connected to the Telco “IN” port, the consolidator must be
programmed for PBX mode:
1. Call the consolidator (listen for 3 beeps)
2. Enter Guard Access Code: *31**
3. Program the Consolidator for a PBX line: *39*2*
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 7of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
4. Move on to Programming the Talkaphone Area of Rescue Emergency Analog
Phones
Local Mode
1. Pick up the built in handset and select the press the phone line corresponding to
the bank of phones/consolidator to be programmed (listen for 3 beeps)
2. Enter Guard Access Code: *31**
3. Program the consolidator for Local Mode: *37*
4. Move on to Programming the Talkaphone Area of Rescue Emergency Analog
Phones
Day/Night Mode
1. Call the consolidator or pick up the built in handset and select the press the
phone line corresponding to the bank of phones/consolidator to be programmed
(listen for 3 beeps)
2. Enter Guard Access Code: *31**
3. Program the consolidator for Day/Night Mode: *63*
4. Program the consolidator to call either:
Local first, then Remote: *35*
Remote first, then local: *36*
5. If a PBX line is being connected to the Telco “IN” port enter the PBX code:
*39*2*
6. Move on to Programming the Talkaphone Area of Rescue Emergency Analog
Phones
Programming the Emergency Analog Phones
Once each Consolidator has been programmed, each Talkaphone Area of Rescue
Emergency Analog Phone must be programmed individually. A call can be routed
to the desired phone port by entering the following code:
*4X* Routes to Emergency Analog Phone in port jack number X (X=1-8)
For details on programming the Talkaphone Area of Rescue Emergency Analog
Phones, refer to the Installation & Operation Manual for Emergency/Information
phones. (Note: if the Consolidator is in Remote Mode or Day/Night Mode and your
remote phone line is a PBX extension, be sure to program the emergency phones
for Mode 2. See Emergency Phone Manual, pages 11 and 15 for more information
on Modes).
Code Summary
Command
Function
*31* …[up to 8
Guard Access Code entry for phone programming
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 8of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
digits]*
(Default Code is *31**)
*30* …[up to 8
digits]*
Master Access Code entry to change Guard Access
Code or Master Access Code (Default Code is
*30*12345678*)
*30*14725836*
Resets Consolidator programming to factory defaults
*32* …[up to 8
digits]*
Programs and stores a new Master Access Code
*33* …[up to 8
digits]*
Programs and stores a new Guard Access Code
*34* …[up to 2
digits]*
Sets number of rings before consolidator picks up when
it is dialed
*62*
Remote Mode (default)
*37*
Local Mode
*63*
Day/Night Mode
*35*
In Day/Night Mode, call LOCAL PHONE then TELCO IN
*36*
In Day/Night Mode, call TELCO IN then LOCAL PHONE
*39*...[1 or 2]*
Program the type of phone line in the TELCO IN
*39*1* for ordinary phone lines (default)
*39*2* for PBX lines
*4...[1-8]*
Routes to emergency phone in phone jack number 1-8
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 9of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
V. Operating Instructions
1. General Information
When a push button on the Talkaphone Area of Rescue Emergency Analog
Phone is pressed it will automatically either ring the local phone or dial out
using the phone line connected to the Telco “IN” port according to how the
particular consolidator which it is connected is programmed. If the phone line is
being shared with another device (see page 5, sharing a line), the consolidator
will seize the line on behalf of the emergency phone.
When a call comes in to the AOR-8 or AOR-16, an LED will light indicating
which phone is calling in. If a call is already being answered, any other calls
which come in will cause the appropriate LED to blink to indicate they are
awaiting an open line. As soon as the initial call has been completed, any calls
that were waiting will be put through in the order in which they were placed.
2. Calling Talkaphone Area of Rescue Emergency Analog Phones through the
Area of Rescue Command Unit
To call from a remote phone, dial the telephone number of the Consolidator.
To call from the local phone, simply pick up the phone and select the phone line
corresponding to the appropriate consolidator. In either case, you will hear 3
beeps when the consolidator is ready.
Enter the code to route to an Emergency Phone, *4X* where X= phone jack
number 1-8. There will be a short pause and then the Emergency Phone will
answer with a series of tones.
For more information on Emergency Analog Phones, consult the
Emergency/Information Phone manual.
3. Answering the Emergency Analog Phones
When a call comes in on either the local phone or a remote phone, the
consolidators are effectively transparent. That is, there will exist an open line of
communication to the Area of Rescue Emergency Analog Phone from the
moment the call is answered.
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 10 of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
VI. Frequently Asked Questions
1. If I have more than one consolidator can I connect them to the same
phone line either in parallel or in series (using a “daisy chain”)? Each
consolidator requires its own phone line or local phone. (Exception: A multi-line
local phone, connected to the LOCAL port will allow multiple consolidators to
be connected in parallel.)
2. What kind of cable do I need to run from the Emergency Phones to my
Consolidator? We strongly recommend twisted, shielded pairs with the shield
connected to earth ground only at the consolidator end. The resistance on the
line is not to exceed 25 ohms. The following chart shows distances and
recommended wire gauges:
Distance from AOR-8/16 to
Emergency/Information Telephone
Recommended
Wire Gauge
0 - 500 feet
24 G
501 - 750 feet
22 G
751 - 1,000 feet
20 G
1,001 - 1,800 feet
18 G
1,801 - 3,000 feet
16 G
3001 - 5,000 feet
14 G
Distance from AOR-8/16 to Local
Phone
Recommended
Wire Gauges
0 - 1000 feet
24 G
1001 - 1500 feet
22 G
1501 - 2000 feet
20 G
2001 - 3,600 feet
18 G
3,601 - 5,000 feet
16 G
5,001 - 8000 feet
14 G
3. I am using a consolidator in “local” mode. Do I need to program a phone
number into my Emergency Phones? You must enter a phone number (see
Emergency/Information Phone Manual, page 8) even though your Talk-A-
Phone unit is not using this number to connect to the local phone. We
recommend the number 1234567.
4. If I made some mistakes during programming is there a way to reset the
programming? If you have forgotten your access code, you may reset the
programming on that consolidator to factory default by entering *30*14725836*.
Note: you will NOT have to reprogram your individual Emergency/Information
Phones.
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 11 of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
5. Does the consolidator remember its programming if I unplug it? Yes. All
memory is non-volatile and does not require a back-up battery.
6. My consolidator is not at my desk where the calls come in. Is there a way
to make the LED’s remote so I can see who is calling? Although the LED’s
cannot be made remote, Emergency/Information phones can be purchased
with the "V" option which allows a location identifying message to be recorded
into the phone. This message is then played as soon as the call is answered.
This ensures that no matter what phone answers the call (local or remote) the
location will be immediately announced.
Another option is to purchase an EB-100 or EB-200 Base Station. These
devices will display a 6-digit code (e.g. 122806 for 1228 Main St. 6th floor) as
soon as the call has been answered.
7. Are the Emergency Phones powered by the Area of Rescue Command
Unit? Yes.
Area of Rescue Command Unit
Installation Instructions
Model AOR-8 / Model AOR-16
Page 12 of 12 Rev. 8/18/2016
Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
VII. Basic Trouble-Shooting
Note: Please also read the Trouble-Shooting Guide in the Emergency Phone
Manual.
Problem
Possible Causes
My unit does not
function at all. I
cannot call it or call
out with it.
1. The power supply is not properly connected (check
the power LED).
2. The phone wires are not properly connected.
3. Your unit has been struck by lightning or another very
high voltage source. Contact Talk-A-Phone's Service
Department.
4. There isn’t enough power on the line (see Technical
Requirements, page 3).
5. You may have accidentally plugged a PBX line or
phone company line into the Local port. If so, contact
Talk-A-Phone technical support.
I hear noise on the
line.
1. You are not using twisted, shielded wire. Fluorescent
lights, elevator machinery and many other devices can
produce noise on your wires if they are not properly
twisted and shielded. (See FAQ #2 for wiring
requirements.)
The Local Phone
rings briefly but then
when I pick up I hear
three beeps.
1. The Emergency/Information phone that called in was
not programmed with a phone number (see FAQ #3, page
9)
When I call an
Emergency Phone
through the AOR-8/16,
I cannot communicate
with the person at the
other end.
1. The Emergency Phone was not programmed to
automatically go "live" after being called. It is in
programming mode. You can activate it for a single call
or for all future calls by entering your guard code (*4**)
followed by either *5* for a single call or *78* for all future
calls. (See Emergency Phone Manual, page 9 for more
information.)
The consolidator will
not accept my Access
Code
1. You are using a touch-tone phone on a PBX that is not
giving the consolidator the appropriate tones.
2. Someone has changed the Access Code. You can
reset all codes to factory default by entering
*30*14725836* (see FAQ #4, page 9).
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 1of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
I. Introduction
This manual is for installation and programming of the AOR-24/AOR-32 Area of
Refuge Command Unit. For instructions on programming individual Talkaphone
Area of Refuge Emergency Phones, please refer to the Installation & Operation
Manual For Emergency/Information Phones.
This manual will guide you through the installation of this product and provide
comprehensive operating instructions. Please read this instruction manual
completely and thoroughly before installing this product.
II. Contents
Before beginning installation, make sure you have all the included components. Each AOR-
24/AOR-32 includes:
THIS PRODUCT MUST BE INSTALLED IN ACCORDANCE WITH THE
APPLICABLE INSTALLATION CODE BY A PERSON FAMILIAR WITH
THE CONSTRUCTION AND OPERATION OF THE PRODUCT AND THE
HAZARDS INVOLVED
CE PRODUIT DOIT ÊTRE INSTALLÉ SELON LE CODE D’INSTALLATION
PERTINENT, PAR UNE PERSONNE QUI CONNAÎT BIEN LES PRODUIT
ET SON FONCTIONNEMENT AINSI QUE LES RISQUES INHÉRENTS
Qty.
Part Number
Description
1
AOR-24
24-Line Area of Refuge Command Unit
4
12VDC, 4.5Ah Backup Battery
1
Audible and Visual Indicator of Incoming Area of Refuge
Emergency Phone
1
AOR-TR32
Trim Ring for Flush Mounting (Optional)
12
10-24 Screw for Flush Mount Trim Ring Assembly
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 2of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
III. Technical Requirements
General:
115-230 VAC, 50-60Hz power source
Maximum impedance between the Talkaphone Area of Refuge Emergency Phones
and the AOR-24 is 25 Ohms. Maximum cable length will vary with gauge (See
Frequently Asked Questions, p.10).
For Local Mode Only
No external phone line (i.e. POTS line) is required.
For Remote Mode or Day/Night Mode
Three (3) dedicated POTS lines (i.e. analog telephone lines or analog PBX lines).
If connected to a PBX, the extension(s) must provide:
1. At least 24 Volts at 20 mA off-hook (no current is drawn on-hook
2. Either a disconnect pulse (voltage drop at end of call) or 30-seconds or
silence after hang-up (no re-order or howler feature)
If connected to a POTS line, there must be no special features, such as hook-flash,
call-waiting, auto-redial when busy or voicemail. If the telephone company has
activated any such features, contact them to have these features turned off.
IV. Installation
1. Remove Area of Refuge Command Unit from packaging carton and inspect for
possible damage during shipment. If the unit is damaged, or any of the
components are missing, contact your Talkaphone Co. distributor immediately.
Do not discard any hardware or packing material before you are certain you
have all the items listed above, and the unit is installed and functioning
correctly.
2. Remove the packaged front cover door handle from the telephone
compartment and install to the outside surface of the unit using the provided
screws.
3. Remove the packaged 9-volt battery from the telephone compartment and
install into the Phone. This battery is only for the programming in the 4-Line
Phone.
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 3of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
4. Remove the telephone by sliding it upwards ½ [in] then lifting away from the
unit and out of the compartment. This will expose a mounting location within the
telephone compartment.
5. After installation, reinstall the telephone within its compartment by holding the
phone against the rear surface of the compartment and sliding ½ [in]
downward. If the phone will not slide downward into locking position, the 6-32
screws located behind the phone may need to be adjusted. Loosen the screws
¼ turn by hand and repeat step 8. Likewise, if the telephone slides correctly
downward but does not feel secure in place, tighten the nuts ¼ turn by hand
and repeat step 8. Plug phone and power connections back into phone in the
correct order.
6. Remove the three (3) Phillips screws from the left side of the unit which secure
the hinged front cover shut.
7. Carefully open the hinged front cover taking care there are no loose items
which may have shifted during transportation.
8. The AOR-24/AOR-32 may be either surface mounted onto a wall or flush
mounted into a wall.
NOTE: For flush mounting units, AOR-24 and AOR-32 units should be
ordered with the available AOR-TR32 Flush Mount Trim Ring (sold
separately).
NOTE: Conduit knockouts exist on the rear, top, and bottom sides of the
enclosure for access to power and communication lines. Determine the
method of bringing in these power and communication lines before
mounting the enclosure.
NOTE: Whenever possible, it is best to keep the maximum clearance
possible between analog phone lines and alternating current. Running
phone lines too close to hot VAC lines will produce undesired effects on
the phone line.
9. For mounting the unit directly to the surface of an interior wall,
10. The AOR-24/AOR32 has four (4) surface mounting keyholes. These keyholes
are visible upon product arrival. The first of the two remaining keyholes is
located behind the built in telephone. To remove the built in telephone,
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 4of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
disconnect the incoming power cord and telephone wires. Take care to keep
these wires in the correct order.
11. For Flush Mounting the Unit
The AOR-24/AOR-32 has four(4) 7/32 [in] knockouts located on the top, bottom
and sides which can be used for either mounting the unit within a wall. or to
fasten the available AOR-TR32 Flush Mount Trim Ring. This trim ring may be
installed in contact with the closed cover without inhibiting the functionality of
the hinge.
12. Secure the AOR-TR32 to the AOR-24/AOR-32 unit in the desired location
using the provided 10-24 screws. This trim ring may be installed in contact with
the closed cover without inhibiting the functionality of the hinge.
13. Installation of Strobe/Siren
Mount the strobe/siren assembly on a wall in an appropriate location per the
instructions packaged with the strobe/siren assembly.
14. Three (3) outgoing low voltage power lines from the strobe/siren assembly must
be wired to the Black, Red/white, and Orange lead wires from the relays
located at the top interior of the AOR-24/AOR-32. Same color wires from the
strobe/siren and the AOR-24/AOR-32should be connected together.
15. Installing Phone lines
Bring in analog phone lines through conduit knockouts located on the rear, top,
or bottom sides of the unit. Always try to separate power lines from
communication lines as much as possible to reduce undesired effects on the
phone line.
16. The AOR-24/AOR-32 supports up to twenty-four (24) or thirty-two (32)
emergency analog phones divided into three (3) or four (4) banks of eight (8).
Each bank consolidates up to eight (8) Area of Refuge Emergency Analog
Phones lines and can connect to either its own incoming POTS line or phone
built into the AOR-24/AOR-32 unit.
17. Attach the incoming Emergency Phone lines to the correct pins on the 66-block
as indicated on the diagram found beside the punch-down block. The
connections are NOT polarity sensitive. If a telephone (POTS) line or PBX line
is to be used in addition to the phone built into the enclosure, punch down the
incoming phone line to the Telco “IN” positions of the same bank on the punch
down block.
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 5of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
18. Local Mode
In Local Mode, pressing the button on any of the Talkaphone Area of Refuge
Emergency phones will cause the built in touch-tone telephone to ring.
19. Remote Mode
In Remote Mode, pressing the button on any of the Talkaphone Area of Refuge
Emergency phones will cause them to access a phone line to dial out. For this
configuration, connect an outside phone(s) line to the “IN” position(s) on the
punch down block.
NOTE: See Technical Requirements, page 2, for outside phone line
requirements.
20. Day/Night Mode
Day/Night Mode is primarily used when a facility has a guard on-site during the
day but not at night. It may also be used in any situation where the guard
station is not always manned. When a Talkaphone Area of Refuge Emergency
Phone calls and the AOR-24/AOR-32 is in Day/Night mode, it will ring the
Command Unit’s built in local handset phone first, ring it a second time if no
one answers the first time, then if no one answers the second time it will dial a
remote number. If no one should answer the remote number, it will re-ring the
local phone and continue this cycle until either the phone is answered or times
out (see Emergency Phone manual for information on setting the time-out.)
When a guard leaves for the night, she can enter the code *36* to configure the
consolidator to ring the remote phone first and then switch to the local phone
(see Software Programming, page 6). For Day/Night Mode connect an outside
phone line(s) to the “IN” position(s) on the punch down block. This
programming must be done for each of the consolidators (3 consolidators for
the AOR-24)
NOTE: See Technical Requirements, page 2, for outside phone line
requirements.
21. Sharing a Phone Line
Another telephone instrument (e.g. fax, modem, standard telephone, etc.) can
share the outside phone line(s) with the AOR-24/AOR-32 by connecting the
outside phone line(s) to the “IN” position(s) on the punch down block and
connecting the telephone instrument sharing the line to the “OUT” position(s).
Be sure to set each consolidator in the AOR-24/AOR-32 not to answer before
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 6of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
your other device picks up (or, if sharing with a standard telephone, be sure to
allow enough rings for the person answering the phone to pick up).
WARNING: The other device sharing the line should never be emergency
equipment of any kind
22. Once the correct configuration of for the AOR-24/AOR-32 has been determined
and appropriately wired. Connect incoming 115-230 VAC 50-60Hz power wiring
to the power supply board located in the bottom compartment of the unit. The
LINE, NEUTRAL, and GROUND terminals are located on the left side of the
board.
WARNING: The order in which 115-230 VAC 50-60Hz or backup
batteries is connected does not matter. However, once either the
batteries are connected OR the 115-230 VAC 50-60Hz line is
energized, THE UNIT WILL BECOME “HOT” ENERGIZED.
23. Connect the backup batteries.
The batteries and their corresponding connections to the wiring harness are
labeled. Starting with the battery that is labeled with the numbers 3 and 4,
place the battery on the lowest battery shelf and connect the matching leads
from the wiring harness.
24. Next locate the battery that is labeled with the numbers 5 and 6. Place this
battery on the second shelf from the bottom and connect the matching leads
from the wiring harness.
25. Now locate the battery that is labeled with the numbers 7 and 8. Place this
battery on the third shelf from the bottom and connect the matching leads from
the wiring harness.
26. Place the final battery, labeled with the numbers 9 and 10, on the top battery
shelf and connect the matching leads from the wiring harness.
27. The batteries connect to the power supply board by inserting the connector
onto the header pins located on the bottom right of the power supply board
which the 115-230 VAC 50-60Hz power supply was connected. Although the
pins are polarized, ensure correct polarity when connecting the backup
batteries. Red-positive & Black-negative.
Area of Refuge Command Unit
Installation Instructions
Model AOR-24/AOR-32
Page 7of 13 Rev. 10/15/2015
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice.
Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
It is the installer’s obligation to ensure compliance with all national,
regional, and local regulations
Programming Instructions
To program the AOR-24/AOR-32 Command unit, each bank of 8 Talkaphone Area of
Refuge Emergency phones must have their own internal consolidator programmed.
To program each internal consolidator, call it by either dialing the phone number of
the line connected to that bank’s Telco “IN” port or by lifting the selecting the
appropriate line of the built in handset. In either case, the consolidator will respond
with three beeps. Each consolidator will respond to all programming requests in
one of two ways:
1 Beep Command completed successfully
2 Beeps Error(s) detected
If you hear two beeps, enter the code again. If you hear two beeps a second time,
hang up and try again.
Remote Mode
In Remote Mode, if a standard telephone company phone line is being utilized via
the Telco “IN” connection, the consolidator does not need to be programmed.
Move on to Programming the Talkaphone Area of Refuge Emergency Phones.
If a PBX line is being connected to the Telco “IN” port, the consolidator must be
programmed for PBX mode:
1. Call the consolidator (listen for 3 beeps)
2. Enter Guard Access Code: *31**
3. Program the Consolidator for a PBX line: *39*2*
4. Move on to Programming the Talkaphone Area of Refuge Emergency Phones
Local Mode
1. Pick up the built in handset and select the press the phone line corresponding to
the bank of phones/consolidator to be programmed (listen for 3 beeps)
2. Enter Guard Access Code: *31**
3. Program the consolidator for Local Mode: *37*
4. Move on to Programming the Talkaphone Area of Refuge Emergency Phones
Day/Night Mode

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