Talkswitch owner friendly User manual

The owner friendly®phone system for small business
VS Hardware
Specification Guide

Copyright ©2012 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiGuard®, FortiCare®,
FortiManager®, FortiAnalyzer®, and TalkSwitch® are registered trademarks of Fortinet, Inc. and other
Fortinet names herein may also be registered trademarks and/or common law trademarks of Fortinet.
Other product or company names may be trademarks of their respective owners.
February 2012

TABLE OF CONTENTS III
TABLE OF CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Electrical shock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Power and lightning surge protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Power adapter and power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Power failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What happens if the power goes out or if the IP network to VoIP fails?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
External audio source isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Interface Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Analog Extension Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Telephone Line Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Regulatory Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
VoIP Features (models with VoIP lines only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Upgrading systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Unit front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What the flashing lights mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Unit back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
HOME/OFFICE WIRING INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Basic residential phone wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Looped wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Single-line wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Two-line wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Demarcation point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Home and home office wiring prior to adding your phone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System phones separate from home phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The system controls incoming lines and phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

IV TABLE OF CONTENTS
SAFETY AND REGULATORY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
External audio source isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CE Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
FCC and IC Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
DOC Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ICASA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
RoHS Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

VS HARDWARE SPECIFICATION GUIDE 1
INTRODUCTION
The phone system you have purchased is designed and supplied to meet the technical standards for use in
specific countries and for connection to the major telephone service providers in those countries. It is
subject to regulatory certification and compliances.
WHAT YOU SHOULD KNOW
While the phone system is customer installable, certain skills are required if you need to route cables or to
configure a network. The following points will help you determine the required skills:
• Configuring the system using the Management software can be performed by anyone with basic
computer skills once the system is physically installed with proper networking equipment
configurations (if two or more units are networked on a LAN).
• While most buildings are wired to accommodate the system setup, the need to route telephone and/or
network cabling can occur occasionally. If your organization does not have someone with this skill
set, we recommend the use of an outside telephony system technician.
• You may need to connect the system to network equipment such as a router, switch or hub with a
connection to the Internet, and to configure a firewall, computer and the system for networked use
internally and with Internet. If your organization does not have someone with this IT skill set, we
recommend the use of an outside IT technician.
If you are installing a single, non-VoIP system, anyone with basic computer skills can use the TalkSwitch
Start Guide and this guide to perform a full installation and configuration.
Phone system installations can be categorized into some general configurations, such as single unit
installation, networked units installation, VoIP or non-VoIP installation, etc. This section helps you
determine your best possible plan of action using this guide, according to your installation type. While
not every possible installation scenario is detailed below, determine which one better fits your situation
and use its guidelines as a starting point. For solutions to common problems, please refer to Chapter 6:
Troubleshooting and Support in the TalkSwitch User Guide.
IMPORTANT INFORMATION
Electrical shock
Do not open the enclosure, except as instructed to install an upgrade kit. When installing an upgrade kit,
disconnect the power adapter and all other cables before removing the enclosure cover, and replace the
cover before reconnecting the power adapter.
Do not expose the system to any liquids; that can pose a risk of electrical shock.

2 VS HARDWARE SPECIFICATION GUIDE
Power and lightning surge protection
Surge protection devices are recommended to protect the system in areas subject to lightning or power
surges. Please consult your reseller for recommended surge protection devices.
If the system has been supplied with surge protection devices to meet local regulatory requirements,
these devices must be installed as described in their installation instructions.
Do not connect or disconnect any telephone lines during thunderstorms.
Power adapter and power cord
Use only the power adapter and power cord supplied with your phone system. Check that the supply
voltage matches the rating on the power adapter label. If your supply voltage does not match the power
adapter rating, please consult your reseller.
For safe operation, the system’s power adapter must be connected to a power supply socket with a third
pin (ground /earth).
Power failure
The equipment will not operate when mains power fails.
In the event of a power failure, each phone system will connect extension E4 to phone Line 1 to permit
calls (except-AU models). Calls must be dialed without a hunt group. All other system functions will not
be available until power is restored. We recommend that a telephone that does not depend on mains
power be available for emergency use.
What happens if the power goes out or if the IP network to VoIP fails?
To ensure a reliable network connection, all elements of the VoIP network should be connected to back-up
power supplies (UPS). These elements should include LAN switches, routers, firewalls, broadband
connection devices (i.e. cable modems, DSL modems), and VoIP devices. If the power goes out at the
Internet Service Provider, no VoIP calls can be made. Calls can still be placed over the telephone lines.
External audio source isolation
We recommend that any external audio source be connected to the system using an approved Line
Isolation Unit (e.g. A-Tick ( ) approved in AU).
Cleaning
Use a slightly moistened cloth or an anti-static cloth to clean the system. Do not use any solvents. Never
use a dry cloth; electrostatic charges could damage the electronics in the system. Ensure, however, that no
moisture penetrates into the system, which can result in damage.

VS HARDWARE SPECIFICATION GUIDE 3
SPECIFICATIONS
INTERFACES
INTERFACE SPECIFICATIONS
TalkSwitch models 240vs 244vs 248vs 280vs 284vs 288vs
Telephonelines(FXO)222222
Analogextensions(FXS)444888
VoIPports 048048
VoIP numbers 0 12 24 0 12 24
Local extensions
(Analog and IP)
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
480vs 484vs 488vs 840vs 844vs 848vs
Telephonelines(FXO)444888
Analogextensions(FXS)888444
VoIPports 048048
VoIP numbers 0 12 24 0 12 24
Local extensions
(Analog and IP)
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
16,
expandable
to 24
LAN interface RJ-45 Ethernet (10BaseT)
USB interface Standard USB Type B
Connection via USB is not supported in Release 6.50.
Memory 2 hours internal
1, 2, 4.5 and 9–hour memory cards extend internal memory, but may
not be available in all markets.
Music input Phono jack (1/8" mono) or stored .wav file
PA output Phono jack (1/8" mono)
Power source Input: 120 VAC 60 Hz or 220-240 VAC 50/60 Hz, depending on region
Output: 16 VAC 60 Hz 2.0 A
Power-failure line to
extension jacks
Extension 4 connects to Line 1.
Note: Does NOT apply in AU.

4 VS HARDWARE SPECIFICATION GUIDE
ANALOG EXTENSION SPECIFICATIONS
TELEPHONE LINE SPECIFICATIONS
DIMENSIONS
WEIGHT
Connector type RJ-11, 2-pin
Trunk type Loop start
Interface impedance Either 600 Ω, 900 Ω, TBR21, BT complex, AU complex or ZA complex,
depending on region.
Loop range 0–600 Ω
Flash supported Yes
On-hook voltage 35 V
Off-hook loop voltage source 35 V
Off-hook loop current 23 mA to 40 mA
Dial tone level -2.4 dBm
Ringing voltage 90 V RMS
Ringing frequency 20 Hz or 25 Hz (depending on region) – True sine wave
Total ringing load 5 REN
Connector type RJ-11, 2-pin
Trunk type Loop start
Interface impedance Configurable, 600 Ω, 600 complex, 900 Ω, 900 complex
Ringing impedance 3,900 Ω
Ringing sensitivity 45 V RMS @ 20 Hz or 25 Hz (depending on region)
REN 0.7 B
Longitudinal balance 69 dB
Signal level -10 dB
Distinctive ring supported Yes
Caller ID support FSK, all lines
Metric (mm) 51.6 x 203.2 x 213.4
Imperial (inches) 2.03 x 8.0 x 8.4
240vs 244vs 248vs 280vs 284vs 288vs
Metric (kg) 0.65 0.67 0.67 0.72 0.74 0.74
Imperial(lbs) 1.431.461.461.581.621.62
480vs 484vs 488vs 840vs 844vs 848vs
Metric (kg) 0.79 0.81 0.81 0.89 0.91 0.91
Imperial(lbs) 1.741.771.771.961.991.99

VS HARDWARE SPECIFICATION GUIDE 5
REGULATORY APPROVALS
ACTA TIA/EIA/IS-968A and FCC Part 68, Industry Canada CS-03
FCC Part 15B, Industry Canada ICES-003
Power adapter complies with UL and CSA
Reduction of Hazardous Substances (RoHS) Directive 2002/95/EC
VOIP FEATURES (models with VoIP lines only)
• Embedded SIP server and user agents
• Integrated registrar
•Faxtonedetection
•RTP
• G.711µ-law/A-law (32 Kbps), G.729a
• G.168 echo cancellation
• VAD, silence suppression
• Adaptive jitter buffer
• Packet loss concealment
• Can use external SIP servers as required

6 VS HARDWARE SPECIFICATION GUIDE
INSTALLATION
UPGRADING SYSTEMS
As your business grows, you can add capacity for telephone lines, VoIP lines and extensions to the
systems. You can add capacity in several ways:
Add units to your network: Up to 4 units can be combined for more line and extension capacity.
Add an upgrade to your system: Some models can be upgraded. Check the hardware specification guide
for your model.
UNIT FRONT PANEL
The front panel consists of a power button, 4 line lights, and the power/data light.
Light State Description
Line 1 to Line 4 On Line is in use.
Flickering Line is ringing.
Pulsing slowly Line caller is on hold.
Pulsing quickly Line is engaged by a device that is sharing the line with
the system.
Power/Data On System is powered on.
Flickering The system is exchanging data with the computer via USB,
for systems running version 6.12 or earlier firmware.
Pulsing slowly A voicemail message has been left in one of the mailboxes.
This indicator is disabled by default, but can be enabled.
Phone system models with 8 telephone lines do not have lights for Lines 5 to 8.