TERMS AND CONDITIONS v: DVD C ombo: J uly 2020
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
1. TE AC warrants that this product is free from defects in material and workmanship under normal domestic us e with reasonable care and skill.
M aintenance and cleaning (i. e. las er head) is not c overed by this warranty. The TE AC warranty only applies to TE AC products purchased
NEW from a TE AC Authorised R etailer in Australia. This warranty only applies to the original purchaser and c annot be transferred.
2. The benefits to the consumer given by this W arranty are in addition to other rights and remedies of the c ons umer under a law in relation to
goods or services to which the warranty relates, being the Australian C onsumer Law.
3. R efund or replac ement via your TE AC Authorised R etailer is available for a period of 14 days after purchase for goods that have been
inspected and determined to have a major failure. R efund and exchange is not applic able for change of mind.
4. S ubject to the terms herein, this warranty effectively c overs TE AC products, excluding products purchased for c ommercial purposes, as
specified in the W arranty P eriods Table below from the date of purchase.
TEAC PRODUCT
excluding commercial use products
SIZE (TV)
WARRANTY PERIOD
from date of purchase
WARRANTY SERVICE TYPE
DVD C O M BO TV* 19”to 40” 36 months Authorised S ervic e C entre S ervice
5. *Applic able to TVs purchased from J uly 1st 2017.
C ontact customer care on 1300 553 315 if you wish to c onfirm the warranty terms of your TV.
Authorised S ervic e C entre S ervice
The purchaser is required to s end the product at their own expens e to the nearest TE AC Authorised S ervice C entre for repair. In this event,
proof of purchase is required to support a warranty c laim. After the repair, the product will be available for collection by or return to the
purchas er at a fee upon request. TE AC in-home servic e c an be made available at a fee upon request.
6. A 12-month replac ement warranty is applicable to all Ac cess ories suc h as R emotes , P ower Adapters and C ables.
7. TE AC will ensure to the best of its abilities that all required parts are made available for any required servic e/repair.
8. TE AC Australia P ty Ltd and its Authorised S ervice C entres will use their best endeavours to c omplete product repairs within a reasonable
period bas ed on available resources and workload during the time when service is requested and performed.
9. R efurbished parts may be us ed to repair the product. In the c ase of a replac ement, the product may be replaced, with a refurb ished unit of the
same type or, if one is unavailable, a similar refurbished model with equal or better features and specifications.
10.Pleas e be advised that if the product presented for repair is c apable of retaining user-generated data, the data may be lost during servicing.
C ustomers are strongly enc ouraged to bac k up all important information/data before sending the product in for service/repair.
11.S ervic e will be provided only during normal business hours and under safety c onditions and circumstanc es. TE AC and its authoris ed s ervic e
agents can refuse any repair if safety, in relation to OH&S, becomes a concern to its staff or authorised service agents’ personnel.
12.The warranty is void and warranty claims may be refused, s ubject to the Australian C onsumer Law, if:
a) The product was not transported, installed, operated or maintained according to manufacturer instruction, or
b) The product was abused, damaged, tampered, altered or repaired by any unauthorised persons, or
c) Product failure is due to accidents during use, installation or transit, power surges, use of defective or inc ompatible external devices, exposure
to abnormal c onditions such as exc essive temperatures or humidity, or entry of liquids, objects or creatures into the product, cockroac h
infestations, or
d) The customer is unable to provide proof of purchase of the product for verific ation, or
e) The s erial number of the product is missing or has been tampered with.
13.W here any repairs or s ervices required that are outside of the terms and c onditions of this W arranty are requested by the cus tomer, or where
a fault is determined to be outside of the terms and conditions of the W arranty, the customer shall be charged for the c ost of the repair.
14.No one is authorised to assume any liability on behalf of TE AC or impose any obligation on it, in connection with the sale of any equipment
other than as stated in this warranty and outlined above.
15.TE AC and/or its Authorised S ervice C entres reserve the right to inspect and verify whether the product is exhibiting a major failure as claimed
by c ustomers/retailers.
16.LC D dead pixel polic y, please c ontact TE AC at support@ teac.com.au for assistance.
