Please pull out the charging plug and try
to charge again.
Over
tempera
ture
protecti
on
0x001
0
Over
Temper
ature
flash 5
The red light flashes five times at an
interval of 1.5S, indicating that it is
over-temperature protection at this time,
indicating that the current charging
device temperature exceeds 85
degrees, please pull out the charging
plug after a period of time and try
charging again.
NTC
brake
0x002
0
Temp
Brake flash 9
The red light flashes nine times at an
interval of 1.5S, indicating that the
temperature detection sensor of the
charging device is faulty and needs to
be returned to the factory for repair.
NTC
short
0x004
0
Temp
Short flash 8
The red light flashes eight times at at an
interval of 1.5S, indicating that the
temperature detection sensor of the
charging device is faulty and needs to
be returned to the factory for repair.
CP
commu
nication
0x008
0
Gun
Fault flash 7
The red light flashes seven times at an
interval of 1.5S, indicating that the
charging plug is faulty, disconnect the
charging device power supply and
check the charging gun head.
MID 0x010
0
Meter
Fault flash 6
The red light flashes six times at an
interval of 1.5S. The battery information
sensor of the charging device is faulty
and needs to be returned to the factory
for repair.
After Sale service
Teison New Energy company, ensure the production lines of EV Charging are
through strict quality inspection, within two years from the date of purchase
under the correct use of caused by product quality problems, the company will
give users the quality maintenance.
Product warranty policy:
1、Any failure happens within 7 days, we provide free return service, users need
to provide purchase invoice, warranty card, the original product package and
original accessories.
2、During the warranty period to apply for a free warranty service, you need to
provide pictures, product invoice, warranty card, the original product package
and original accessories.
3、All repair and install must be under the instruction of professional staff,
warranty service will not be enjoy if install or repair by yourself and at your own
ricks.
Product warranty does not include the following：
1、All man-made damage or damage to transport.
2、Users and unauthorized service agencies to dismantle and repair their own
products.
3、Demolition of the standard, the use of improper use, such as damage caused
by the appearance of the product.
4、In the non-product under the provisions of the work environment caused by
the failure or damage, including beyond the workload.
5、Due to improper custody of the user caused by the failure and damage.
