Tekelec EAGLE 5 Guide

Tekelec EAGLE® 5
Maintenance
910-5884-001 Revision A
September 2010
Copyright 2010 Tekelec. All Rights Reserved. Printed in USA.
Legal Information can be accessed from the Main Menu of the optical disc or on the
Tekelec Customer Support web site in the Legal Information folder of the Product Support tab.

Table of Contents
Chapter 1: Introduction.......................................................................9
Overview..................................................................................................................................10
Scope and Audience...............................................................................................................10
Related Publications...............................................................................................................10
Documentation Availability, Packaging, and Updates.....................................................11
Locate Product Documentation on the Customer Support Site.......................................11
Documentation Admonishments..........................................................................................12
Customer Care Center............................................................................................................12
Problem Report (PR)...................................................................................................14
Emergency Response..................................................................................................15
Hardware Repair and Return................................................................................................16
Repair and Return Shipping Instructions................................................................17
Maintenance Strategy.............................................................................................................18
System Maintenance Log.......................................................................................................19
Chapter 2: Preventive Maintenance................................................22
Introduction.............................................................................................................................23
Maintaining the Fuse and Alarm Panel...............................................................................23
1U FAP P/N 870-2804-01...........................................................................................24
3U FAP..........................................................................................................................29
Removable Drives...................................................................................................................37
MO Removable Cartridge Description....................................................................37
MO Cartridge Removal Procedure...........................................................................39
Removable USB Drive................................................................................................40
Fixed SATA Drive.......................................................................................................42
Daily Procedures.....................................................................................................................46
System Reports Analysis............................................................................................47
Reports Description....................................................................................................47
File Transfer for LNP and INP Measurements.......................................................48
Weekly Procedures.................................................................................................................49
Printer Inspection........................................................................................................50
Remote Access Verification.......................................................................................51
Monthly Procedures...............................................................................................................51
FAP Load Balance Verification (PN 870-0243-XX only)........................................52
Change the Fan Tray Filter........................................................................................57
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Changing the Air Supply Filter.................................................................................58
Cleaning Printer..........................................................................................................59
Fuse Spares Inventory................................................................................................59
Wrist Strap Test...........................................................................................................60
Quarterly Procedures.............................................................................................................61
Preventing Dust Buildups..........................................................................................61
Rectifier Voltage Inspection/Recording..................................................................62
Semi-Annual Procedures.......................................................................................................62
Chapter 3: Corrective Maintenance.................................................64
Introduction.............................................................................................................................65
System Alarm Levels..............................................................................................................65
Trouble Detection....................................................................................................................66
Output Messages.....................................................................................................................73
Alarm Clearing Procedures...................................................................................................74
Retrieve Trouble Report.........................................................................................................75
Hourly Status Message Reports............................................................................................76
Maintenance System Event Logs..........................................................................................79
Obituaries.................................................................................................................................81
Terminal Not Responding.....................................................................................................82
Printer Not Working...............................................................................................................83
Modem Not Working.............................................................................................................84
Remove Removable Cartridge Stuck in Drive on MDAL.................................................85
Link Maintenance....................................................................................................................87
Link Maintenance Enhancements.............................................................................93
Power Down of In-Service System.......................................................................................99
Power Up of the System.......................................................................................................102
Appendix A: Card Removal/Replacement Procedures.............103
Introduction...........................................................................................................................104
EAGLE 5 ISS Replacement Parts List.................................................................................104
E5-MASP Card Replacement...............................................................................................104
E5-MDAL Card Replacement..............................................................................................113
Maintenance Disk and Alarm (MDAL) Card Replacement............................................116
General Purpose Service Module (GPSM-II) Card Replacement...................................117
HIPR2 Card Replacement....................................................................................................122
HIPR/HMUX Card Replacement.......................................................................................125
Determine LIM, MIM, and MPL Changeout Time..........................................................130
SS7 and IP7, LIM, MIM, HC-MIM and MPL Card Replacement...................................131
Transaction Service Module (TSM) - SCCP.......................................................................139
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Transaction Service Module (TSM) - GLS.........................................................................142
E5-TSM Card Replacement..................................................................................................144
Database Services Module (DSM)......................................................................................146
E5-SM4G Card Replacement...............................................................................................149
E5-IPSM Card Replacement................................................................................................151
Database Communications Module (DCM) and EDCM/EDCM-A..............................155
Terminal Disk Module (TDM)/TDM-GTI.........................................................................159
Measurement Collection and Polling Module (MCPM).................................................167
Replacing a Card in the EAGLE 5 ISS................................................................................167
Replacing Cards in the Holdover Clock............................................................................169
Non-Failed Clock Input (CI) Card Replacement..................................................170
ST3 Card Replacement.............................................................................................171
MIS Card Replacement.............................................................................................173
TOCA Card Replacement........................................................................................174
Fan Assembly P/N 890-0001-xx..........................................................................................177
Replace the Fan Unit.................................................................................................178
Replace Fan Controller Card...................................................................................178
Replace Fan Assembly..............................................................................................179
Appendix B: Holdover Clock Troubleshooting Procedures....187
Introduction...........................................................................................................................188
Interpreting System Alarms, Lamps And Trouble Isolation..........................................188
Appendix C: Part Numbers.............................................................198
Overview................................................................................................................................199
Cables, Adapters...................................................................................................................199
Components...........................................................................................................................205
Frames, Backplanes, FAPs, and Fans.................................................................................208
Labels......................................................................................................................................211
Miscellaneous Parts..............................................................................................................212
Power Cords for Peripherals...............................................................................................214
Glossary..................................................................................................................217
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List of Figures
Figure 1: FAP High-Level Block Diagram.......................................................................................23
Figure 2: Shorting Board Faceplate, Normal Mode.......................................................................27
Figure 3: Shorting Board Faceplate, Maintenance Mode..............................................................27
Figure 4: Diode Board Faceplate.......................................................................................................27
Figure 5: Diode Board Edge Connector J1.......................................................................................28
Figure 6: Shorting Board Faceplate, Maintenance Mode..............................................................29
Figure 7: Shorting Board Faceplate, Normal Mode.......................................................................29
Figure 8: Location of FAP Components...........................................................................................30
Figure 9: FAP Component Functions...............................................................................................30
Figure 10: Gbyte Write Protected Removable Cartridge...............................................................38
Figure 11: Gbyte Write Enabled Removable Cartridge.................................................................38
Figure 12: Gbyte Removable Cartridge Drive Layout...................................................................39
Figure 13: Removable USB Drive LOCKED....................................................................................40
Figure 14: Removable USB Drive UNLOCKED.............................................................................41
Figure 15: SATA Drive LOCKED.....................................................................................................43
Figure 16: SATA Drive UNLOCKED...............................................................................................44
Figure 17: Open Diode Example.......................................................................................................54
Figure 18: Steady State Example.......................................................................................................55
Figure 19: Fan Assembly....................................................................................................................58
Figure 20: Fan Filter Replacement....................................................................................................58
Figure 21: MDAL Alarm LEDs..........................................................................................................67
Figure 22: GMT Fuse...........................................................................................................................68
Figure 23: Fuse and Alarm Panel Front Layout (870-2804-01).....................................................69
Figure 24: Fuse and Alarm Panel Front Layout (870-0243-xx).....................................................70
Figure 25: Fuse and Alarm Panel Front Layout (870-1606-xx/870-2320-xx)..............................70
Figure 26: Output Message Format..................................................................................................73
Figure 27: Format of Hourly Status Message Output....................................................................77
Figure 28: Push Inject/Eject Clamps Outward...............................................................................85
Figure 29: Push in Inject/Eject Clamps............................................................................................86
Figure 30: Signaling Link Network Connections...........................................................................94
Figure 31: E5-MASP Card Inject/Eject Hardware Switch, UNLOCKED.................................107
Figure 32: E5-MASP Card Inject/Eject Hardware Switch, LOCKED........................................108
Figure 33: E5-MASP LEDs...............................................................................................................112
Figure 34: MDAL LEDs....................................................................................................................114
Figure 35: MDAL LEDs....................................................................................................................116
Figure 36: GPSM-II LEDs.................................................................................................................120
Figure 37: HIPR2 LEDs.....................................................................................................................124
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Figure 38: HIPR LEDs.......................................................................................................................129
Figure 39: HMUX LEDs....................................................................................................................129
Figure 40: DS0A-LIM LEDs.............................................................................................................134
Figure 41: LIM LEDs.........................................................................................................................134
Figure 42: E1/T1 MIM......................................................................................................................135
Figure 43: MPL LEDs........................................................................................................................136
Figure 44: MPLT LEDs.....................................................................................................................137
Figure 45: HC MIM LEDs................................................................................................................138
Figure 46: TSM LEDs........................................................................................................................141
Figure 47: DCM LEDs.......................................................................................................................157
Figure 48: EDCM and EDCM-A Single-Slot LEDs.......................................................................158
Figure 49: TDM LED.........................................................................................................................166
Figure 50: Push Inject/Eject Clamps Outward.............................................................................168
Figure 51: Push in Inject/Eject Clamps..........................................................................................169
Figure 52: Holdover Clock CI Card LEDs.....................................................................................170
Figure 53: Holdover clock ST3 card LEDs.....................................................................................172
Figure 54: Holdover Clock MIS Card LEDs..................................................................................173
Figure 55: Holdover Clock TOCA Card LEDs..............................................................................175
Figure 56: Holdover Clock MCA Card LEDs................................................................................176
Figure 57: Fan Unit Mounting Screws............................................................................................178
Figure 58: Fan card with LEDs on front of fan assembly unit....................................................179
Figure 59: Fan Assembly Rear Bracket Screws.............................................................................181
Figure 60: Fan Assembly..................................................................................................................181
Figure 61: Fan tray inserted into fan tray bracket in the frame - front view............................182
Figure 62: Tighten rear fan tray screws..........................................................................................182
Figure 63: Tighten fan side bracket screws....................................................................................183
Figure 64: Fan card with LEDs on front of fan assembly............................................................184
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List of Tables
Table 1: Admonishments...................................................................................................................12
Table 2: Basic RMA Types..................................................................................................................16
Table 3: RMA Reasons for Return.....................................................................................................16
Table 4: System Maintenance Log....................................................................................................20
Table 5: FAP Component Replacement...........................................................................................24
Table 6: FAP Alarm Conditions........................................................................................................25
Table 7: Additional Alarm Indicators..............................................................................................26
Table 8: Power Diode Test Points.....................................................................................................28
Table 9: FAP Component Replacement...........................................................................................31
Table 10: FAP Alarm Conditions......................................................................................................33
Table 11: Additional Alarm Indicators............................................................................................34
Table 12: FAP Part Numbers and Corresponding Procedures.....................................................34
Table 13: Supported MO Cartridges................................................................................................38
Table 14: Tekelec Method of Procedure Test Record.....................................................................56
Table 15: Fuse and Alarm Panel Front Items (870-2804-01)..........................................................68
Table 16: Fuse and Alarm Panel Front Items (870-0243-xx)..........................................................69
Table 17: Fuse and Alarm Panel Front Items (870-1606-xx/870-2320-xx)...................................70
Table 18: IMT Bus Alarm Levels.......................................................................................................73
Table 19: Remote Link Element types..............................................................................................88
Table 20: Link Fault Sectionalization Test Types............................................................................88
Table 21: Link Fault Sectionalization Test Patterns........................................................................89
Table 22: Hardware/Card/APPL LFS Support.............................................................................90
Table 23: Link Fault Sectionalization Data Entry Parameters......................................................92
Table 24: Link Fault Sectionalization Test Parameters..................................................................93
Table 25: Command Driven Loopback Support.............................................................................94
Table 26: tst-slk Support.....................................................................................................................95
Table 27: tst-e1/tst-t1 Support...........................................................................................................96
Table 28: Card Locations..................................................................................................................105
Table 29: DCM Card Locations.......................................................................................................156
Table 30: Card Locations..................................................................................................................160
Table 31: Input and ST3 Alarm Conditions...................................................................................189
Table 32: Input and ST3 Corrective Actions..................................................................................190
Table 33: Shelf and Output Alarm Conditions - Not Related to Input and ST
Conditions....................................................................................................................................192
Table 34: Shelf and Output Corrective Actions - Not Related to Input and ST
Conditions....................................................................................................................................195
Table 35: EAGLE 5 ISS Cables, Connectors, and Power Cords..................................................199
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Table 36: EAGLE 5 ISS Components..............................................................................................205
Table 37: EAGLE 5 ISS Frames, Backplanes, FAPs, and Fans.....................................................208
Table 38: EAGLE 5 ISS Labels.........................................................................................................211
Table 39: EAGLE 5 ISS Miscellaneous Part Numbers..................................................................212
Table 40: Power Cords for Peripherals..........................................................................................214
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Chapter
1
Introduction
Topics:
•Overview.....10
•Scope and Audience.....10
•Related Publications.....10
•Documentation Availability, Packaging, and
Updates.....11
•Locate Product Documentation on the Customer
Support Site.....11
•Documentation Admonishments.....12
•Customer Care Center.....12
•Hardware Repair and Return.....16
•Maintenance Strategy.....18
•System Maintenance Log.....19
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910-5884-001 Revision A, September 2010

Overview
The Maintenance Manual provides preventive and corrective maintenance procedures used in
maintaining the EAGLE 5 ISS and the Multi-Purpose Server (MPS) systems.
WARNING: Be sure to wear a wrist strap connected to the wrist strap grounding point
of the EAGLE 5 Integrated Signaling System (ISS) before performing any maintenance
procedures on the EAGLE 5 ISS.
The manual is organized as follows:
•Introduction provides general information about the organization of this manual, a description of
the EAGLE 5 ISS maintenance strategy, and a list of acronyms and abbreviations.
•Preventive Maintenance provides recommended scheduled routines for the EAGLE 5 ISS.
•Corrective Maintenance provides procedures to use in response to all system alarms by the EAGLE
5 ISS.
In addition, these appendices of this manual provide useful reference material for maintenance,
diagnostic, and troubleshooting activities.
•Card Removal/Replacement Procedures
•Holdover Clock Troubleshooting Procedures
•Part Numbers
Note: EAGLE 5 ISS supporting ANSI networks make use of the LNP and SEAS features. EAGLE 5
ISS supporting ITU networks do not include these systems.
Scope and Audience
This manual is intended for maintenance personnel who must maintain the EAGLE 5 ISS. The technician
should be familiar with SS7 protocols. The manual provides preventive and corrective procedures
that will aid maintenance personnel in maintaining the EAGLE 5 ISS.
Preventive maintenance procedures are routines to be carried out on a scheduled basis to help prevent
system failures. These routines are industry-standard recommendations and may be adopted to fit
any company maintenance plan.
The corrective maintenance procedures are those used in response to a system alarm or output message.
These procedures are EAGLE 5 ISS-specific and aid in the detection, isolation, and repair of faults.
Related Publications
For information about additional publications that are related to this document, refer to the Related
Publications document. The Related Publications document is published as a part of the Release
Documentation and is also published as a separate document on the Tekelec Customer Support Site.
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910-5884-001 Revision A, September 2010
IntroductionMaintenance