Tekelec EAGLE 5 User guide

Tekelec EAGLE®5
Integrated Signaling System
System Manual - EOAP
910-5057-001 Revision B
November 2007

Copyright 2007 Tekelec
All Rights Reserved
Printed in U.S.A.
Notice
Information in this documentation is subject to change without notice. Unauthorized use, copying, or
translation of this documentation can result in civil or criminal penalties.
Any export of Tekelec products is subject to the export controls of the United States and the other countries
where Tekelec has operations.
No part of this documentation may be reproduced, translated, or transmitted in any form or by any
means, electronic or mechanical, including photocopying or recording, for any purpose without the
express written permission of an authorized representative of Tekelec.
Other product names used herein are for identification purposes only, and may be trademarks of their
respective companies.
RoHS 5/6 - As of July 1, 2006, all products that comprise new installations shipped to European Union
member countries will comply with the EU Directive 2002/95/EC "RoHS" (Restriction of Hazardous Sub-
stances). The exemption for lead-based solder described in the Annex will be exercised. RoHS 5/6 compli-
ant components will have unique part numbers as reflected in the associated hardware and installation
manuals.
WEEE - All products shipped to European Union member countries comply with the EU Directive
2002/96/EC, Waste Electronic and Electrical Equipment. All components that are WEEE compliant will be
appropriately marked. For more information regarding Tekelec's WEEE program, contact your sales repre-
sentative.
Trademarks
The Tekelec logo, EAGLE, G-Flex, G-Port, IP7, IP7 Edge, IP7 Secure Gateway, and TALI are registered
trademarks of Tekelec. TekServer and A-Port are trademarks of Tekelec. All other trademarks are the prop-
erty of their respective owners.
Patents
This product is covered by one or more of the following U.S. and foreign patents:
U.S. Patent Numbers:
5,732,213; 5,953,404; 6,115,746; 6,167,129; 6,324,183; 6,327,350; 6,456,845; 6,606,379; 6,639,981; 6,647,113;
6,662,017; 6,735,441; 6,745,041; 6,765,990; 6,795,546; 6,819,932; 6,836,477; 6,839,423; 6,885,872; 6,901,262;
6,914,973; 6,940,866; 6,944,184; 6,954,526;6,954,794; 6,959,076; 6,965,592; 6,967,956; 6,968,048; 6,970,542;
6,987,781; 6,987,849; 6,990,089; 6,990,347; 6,993,038; 7,002,988; 7,020,707; 7,031,340; 7,035,239; 7,035,387;
7,043,000; 7,043,001; 7,043,002; 7,046,667; 7,050,456; 7,050,562; 7,054,422; 7,068,773; 7,072,678; 7,075,331;
7,079,524; 7,088,728; 7,092,505; 7,108,468; 7,110,780; 7,113,581; 7,113,781; 7,117,411; 7,123,710; 7,127,057;
7,133,420; 7,136,477; 7,139,388; 7,145,875; 7,146,181; 7,155,206; 7,155,243; 7,155,505; 7,155,512; 7,181,194;
7,190,702; 7,190,772; 7,190,959; 7,197,036; 7,206,394; 7,215,748; 7,219,264; 7,222,192; 7,227,927; 7,231,024;
7,242,695; 7,254,391
Foreign Patent Numbers:
EP1062792; EP1308054; EP1247378; EP1303994; EP1252788; EP1161819; EP1177660; EP1169829; EP1135905;
EP1364520; EP1192758; EP1240772; EP1173969; CA2352246
Ordering Information
To order additional copies of this document, contact your Tekelec Sales Representative.

910-5057-001 Revision B, November 2007 i
Table of Contents
Chapter 1. Introduction ....................................................................................... 1-1
Overview ................................................................................................................... 1-1
Purpose ...................................................................................................................... 1-2
Scope ........................................................................................................................... 1-2
Related Publications ................................................................................................. 1-2
Regulatory Compliance and Certification ............................................................ 1-3
Customer Care Center ............................................................................................. 1-4
Problem – Critical ............................................................................................... 1-5
Problem – Major ................................................................................................. 1-5
Problem – Minor ................................................................................................. 1-6
Response .................................................................................................................... 1-6
Emergency Response ......................................................................................... 1-6
Hardware Repair and Return ................................................................................. 1-7
Repair and Return Shipping Instructions ....................................................... 1-8
Returning a Crate ............................................................................................. 1-10
Site Requirements ....................................................................................................1-11
About this Document ..............................................................................................1-11
Conventions .......................................................................................................1-11
References ...........................................................................................................1-11
Acronyms .......................................................................................................... 1-13
Chapter 2. Functional Description .................................................................... 2-1
Overview ................................................................................................................... 2-2
Hardware ................................................................................................................... 2-4
Shelf ...................................................................................................................... 2-4
Fan Assembly ..................................................................................................... 2-5
Components ........................................................................................................ 2-5
EOAP Port Labels and Functions .................................................................... 2-6
Asynchronous Maintenance Modem (Optional) ........................................... 2-8
Terminal ............................................................................................................... 2-9
Software ..................................................................................................................... 2-9
EOAP Applications ............................................................................................ 2-9
User Application Layer (UAL) Software ...................................................... 2-10
Other Software Packages ................................................................................ 2-10
Interfaces ...................................................................................................................2-11
EOAP-to-Eagle STP .......................................................................................... 2-12
EOAP-to-SEAS ................................................................................................. 2-14
Administration ........................................................................................................ 2-16
EAGLE 5 ISS Provisioning .............................................................................. 2-16
EOAP Retransmission Delay .......................................................................... 2-16

ii 910-5057-001 Revision B, November 2007
Table of Contents
Maintenance ............................................................................................................ 2-17
Hardware ........................................................................................................... 2-17
Software ............................................................................................................. 2-17
Upgrade Considerations ........................................................................................ 2-18
Chapter 3. Installation Procedures .................................................................... 3-1
Safety Information .................................................................................................... 3-1
Introduction ............................................................................................................... 3-4
Procedures ................................................................................................................. 3-4
EOAP Fan Assembly ......................................................................................... 3-9
EOAP Shelf ........................................................................................................ 3-16
EOAP Cabling ................................................................................................... 3-20
EOAP Power-Up .............................................................................................. 3-67
Fan Operation Testing ..................................................................................... 3-68
Maintenance Modem Setup ............................................................................ 3-72
Chapter 4. EOAP Provisioning Procedures ..................................................... 4-1
Overview .................................................................................................................... 4-2
Initial Implementation ............................................................................................. 4-3
Configuring the OAP Port at the EAGLE 5 ISS ............................................. 4-3
Configuring the OAP from the EAGLE 5 ISS Terminal ................................ 4-9
Reprovisioning ........................................................................................................ 4-25
Changing the OAP Configuration from the EAGLE 5 ISS Terminal ........ 4-25
VI Editor Quick Reference ..................................................................................... 4-37
Chapter 5. Test Procedures .................................................................................. 5-1
Overview .................................................................................................................... 5-2
Test Setup ................................................................................................................... 5-3
EOAP Tests ................................................................................................................ 5-4
Verify Aurora Serial Port Devices .................................................................... 5-4
Verify EOAP OSI and X25 Processes ............................................................... 5-4
Verify Hosts IP Address .................................................................................... 5-5
Verify All Procesesses are Running ................................................................. 5-5
Verify AURORA Serial Connections to EAGLE 5 ISS (Single) .................... 5-6
Verify AURORA Serial Connections to EAGLE 5 ISS (Dual) ...................... 5-8
Enter the EOAP Configuration ...................................................................... 5-10
LoopbackTest of the Test X.25 Interface ........................................................ 5-13
Verify LEDs Report No Errors on the EOAP ................................................ 5-15
Test Modem (Logical) ...................................................................................... 5-16
Identify EOAP GPL .......................................................................................... 5-16
Verify EOAP-to-SEAS Connection Status ..................................................... 5-17
Chapter 6. Replacement Procedures .................................................................. 6-1
Overview .................................................................................................................... 6-2
Air Management Card ............................................................................................. 6-2
Card Cage/Shelf ....................................................................................................... 6-7

Table of Contents
910-5057-001 Revision B, November 2007 iii
Power Down the EOAP/Fan Assembly ......................................................... 6-8
Remove Cables ................................................................................................. 6-12
Remove Cards ................................................................................................... 6-15
Remove Card Cage .......................................................................................... 6-16
Install Cards ...................................................................................................... 6-19
Reconnect Cables ............................................................................................. 6-21
Power Up EOAP/Fan Assembly ................................................................... 6-28
CD-ROM Drive Card ............................................................................................. 6-31
Fan Assembly .......................................................................................................... 6-37
Remove Fan Assembly .................................................................................... 6-38
Install Replacement Fan Assembly ............................................................... 6-40
Test Fan Operation and Fan Alarm ............................................................... 6-43
Hard Drive Card ..................................................................................................... 6-46
Replace Hard Drive Card ................................................................................ 6-46
Reprovision Hard Drive .................................................................................. 6-54
Power Supply Card ................................................................................................ 6-59
Processor Card ........................................................................................................ 6-65
Serial Card ............................................................................................................... 6-75
Chapter 7. Basic Troubleshooting ...................................................................... 7-1
Power ..........................................................................................................................7-2
No System Power ............................................................................................... 7-2
No Fan Power ..................................................................................................... 7-3
No cPCI Card Power ......................................................................................... 7-3
No CD-ROM Drive Power ................................................................................ 7-4
No Hard Drive Power ....................................................................................... 7-4
SCSI/Drives ............................................................................................................... 7-5
System Has Power But Will Not Boot ............................................................. 7-5
CD-ROM Not Responding ............................................................................... 7-7
Drives Detected But System Will Not Boot .................................................... 7-9
Connect/Disconnect SCSI Devices .................................................................. 7-9
Console Devices ...................................................................................................... 7-10
Connect/Disconnect Console Devices ...........................................................7-11
Maintenance Modem ....................................................................................... 7-12
LEDs ......................................................................................................................... 7-14
Power Supply Card .......................................................................................... 7-14
Processor Card .................................................................................................. 7-16
Serial Card ............................................................................................................... 7-18
Hard Disk ................................................................................................................. 7-21
File System Errors ............................................................................................ 7-21
Full Partition Check ......................................................................................... 7-22
IP ............................................................................................................................... 7-23
Error: syslog: s match_netconf: setnetconfig failed .................................... 7-23
EOAP Internal Software ........................................................................................ 7-24
msDI Controlled Software .............................................................................. 7-24

iv 910-5057-001 Revision B, November 2007
Table of Contents
Trace Inter-Process Messages (Except emsAgent) ....................................... 7-29
Required Daemons ........................................................................................... 7-36
External Connectivity ............................................................................................. 7-39
No External EOAP Connectivity ................................................................... 7-39
External Interfaces .................................................................................................. 7-40
EOAP-to-EAGLE 5 ISS Interface .................................................................... 7-40
EOAP-to-SEAS Interface ................................................................................. 7-44
Index

910-5057-001 Revision B, November 2007 v
List of Figures
Figure 1-1. European Directives CE Mark ........................................................ 1-3
Figure 1-2. Combined UL Mark for the United States and Canada .............. 1-3
Figure 1-3. Hazardous Substances ..................................................................... 1-4
Figure 2-1. EOAP Communication .................................................................... 2-3
Figure 2-2. EOAP Shelf ........................................................................................ 2-4
Figure 2-3. User Application Layer .................................................................. 2-10
Figure 2-4. Operating Context of EOAP .......................................................... 2-12
Figure 2-5. EOAP-to-EAGLE 5 ISS Interface .................................................. 2-13
Figure 2-6. EAGLE 5 ISS-to-SEAS Interface .................................................... 2-14
Figure 3-1. Removing a Card .............................................................................. 3-3
Figure 3-2. EOAP Front ....................................................................................... 3-9
Figure 3-3. Fan Baffle to be Removed .............................................................. 3-12
Figure 3-4. Remove Grill and Filter from Fan Assembly .............................. 3-12
Figure 3-5. Insert Fan Assembly Below EOAP Shelf ..................................... 3-13
Figure 3-6. Attach Fan Assembly to Front of Frame Rail ............................. 3-14
Figure 3-7. Position Cooling Duct on Fan Assembly .................................... 3-15
Figure 3-8. EOAP Shelf with Cooling Duct and Fan Assembly ................... 3-16
Figure 3-9. EOAP Installed in OAP Frame ..................................................... 3-18
Figure 3-10. Fans and EOAP Showing Mounting Brackets .......................... 3-19
Figure 3-11. Fan Assembly Under EOAP ........................................................ 3-20
Figure 3-12. EOAP Backplane Cable Connections (Dual Configuration) .. 3-22
Figure 3-13. EOAP Cable Connections Diagram (Dual Configuration) ..... 3-23
Figure 3-14. EOAP Backplane Cable Connections (Single Configuration) 3-24
Figure 3-15. EOAP Cable Connections Diagram (Single Configuration) ... 3-25
Figure 3-16. FAP Rear View (P/N 870-2320-03) ............................................ 3-30
Figure 3-17. Route Clock Connection Cable ................................................... 3-31
Figure 3-18. Install EOAP Power Cables (P/N 830-0699-xx) ....................... 3-33
Figure 3-19. Route Power Cables on EOAP Shelf .......................................... 3-34
Figure 3-20. Route Power Cables to FAP ........................................................ 3-35
Figure 3-21. Install EOAP Fan Cables (P/N 830-0609-xx) ............................ 3-36
Figure 3-22. Install EOAP Clock In/Out Cable (P/N 830-0609-xx) ............ 3-37
Figure 3-23. Install EOAP Clock Connection Cable ...................................... 3-38
Figure 3-24. Route Clock Connection Cable, EOAP Shelf ............................ 3-39

vi 910-5057-001 Revision B, November 2007
System Manual – EOAP
Figure 3-25. Route Clock Connection Cable to Cable Rack ..........................3-40
Figure 3-26. Route Clock Connection Cable ................................................... 3-41
Figure 3-27. Install EOAP Terminal Cables ....................................................3-42
Figure 3-28. Route Terminal Cables on EOAP Shelf Backplane ..................3-43
Figure 3-29. Route EOAP Terminal Cables to Cable Rack ............................ 3-44
Figure 3-30. Locate Cables on EOAP Backplane ............................................3-47
Figure 3-31. Secure Cables from EOAP to Cable Rack .................................. 3-50
Figure 3-32. FAP Rear View (P/N 870-2320-03) ............................................3-51
Figure 3-33. Locating Processor Card ..............................................................3-53
Figure 3-34. Dual EOAP Overview .................................................................. 3-55
Figure 3-35. Dual EOAP Card Slots and Drive Bays ..................................... 3-56
Figure 3-36. Top Handle and Air Management Card ...................................3-57
Figure 3-37. Freeing the Card from the EOAP Card Cage ............................3-57
Figure 3-38. Hard Drive and CD-ROM Drive Faceplates .............................3-58
Figure 3-39. EOAP Backplane Connector Pins ...............................................3-58
Figure 3-40. Card Handles .................................................................................3-61
Figure 3-41. Inserting the Card .........................................................................3-61
Figure 3-42. Locking the Inject/Eject Handles ...............................................3-62
Figure 3-43. Tightening Captive Screws .......................................................... 3-62
Figure 3-44. Installing a Drive Assembly ........................................................3-63
Figure 3-45. Pressing the Faceplate .................................................................. 3-63
Figure 3-46. Set Fan Switch to OFF ..................................................................3-64
Figure 3-47. Fuse and Alarm Panel P/N 870-2320-03, Rear View .............. 3-66
Figure 3-48. Fan Switch Set to ON. ................................................................... 3-68
Figure 3-49. Set Fan Switch to OFF .................................................................3-70
Figure 5-1. EOAP Connection Diagram ............................................................5-3
Figure 5-2. Verify LED on EOAP Is Green ......................................................5-15
Figure 6-1. Top Handle and Captive Screw of Air Management Card ........6-3
Figure 6-2. Freeing the Card from the EOAP Card Cage ................................6-4
Figure 6-3. Air Management Card (P/N 870-1524-01) .................................... 6-4
Figure 6-4. Air Management Card Handles ..................................................... 6-5
Figure 6-5. Inserting the Replacement Air Management Card ...................... 6-5
Figure 6-6. Lock the Inject/Eject Handles ......................................................... 6-6
Figure 6-7. Tighten Captive Screws ...................................................................6-6
Figure 6-8. EOAP Card Cage ..............................................................................6-8
Figure 6-9. Cables Secured on EOAP Shelf Backplane (Single Configuration) 6-13
Figure 6-10. Cables Secured on EOAP Shelf Backplane (Dual Configuration) 6-13

System Manual – EOAP
910-5057-001 Revision B, November 2007 vii
Figure 6-11. Location of Side Panel Supports and Traverse Arms .............. 6-15
Figure 6-12. Remove Screws and Washers from Frame Rail ....................... 6-17
Figure 6-13. Locate Mounting Brackets for EOAP Card Cage .................... 6-18
Figure 6-14. Attach Mounting Bracket to EOAP Card Cage ........................ 6-18
Figure 6-15. Attach Card Cage to Rear of Frame Rail ................................... 6-19
Figure 6-16. Cable Connections on EOAP Backplane (Single Configuration) 6-22
Figure 6-17. Cable Connections on EOAP Backplane (Dual Configuration) 6-23
Figure 6-18. Locate Processor Card .................................................................. 6-24
Figure 6-19. Locate Cables on EOAP Backplane (Single Configuration) ... 6-25
Figure 6-20. Locate Cables on EOAP Backplane (Dual Configuration) ...... 6-25
Figure 6-21. Cables Secured on EOAP Shelf Backplane (Single Configuration)
6-26
Figure 6-22. Cables Secured on EOAP Shelf Backplane (Dual Configuration) 6-26
Figure 6-23. Secure Cables from EOAP to Cable Rack .................................. 6-28
Figure 6-24. Fan Switch Set to ON ................................................................... 6-29
Figure 6-25. EOAP-A and EOAP-B Drive Assemblies .................................. 6-31
Figure 6-26. CD-ROM Drive Card Captive Screws ....................................... 6-34
Figure 6-27. Support the CD-ROM Drive Card With Both Hands .............. 6-35
Figure 6-28. CD-ROM Drive Card (P/N 870-1515-03) .................................. 6-35
Figure 6-29. Install the CD-ROM Drive Card ................................................. 6-36
Figure 6-30. Press the Faceplate ........................................................................ 6-36
Figure 6-31. Set Fan Switch to OFF ................................................................. 6-38
Figure 6-32. Remove Fan Assembly ................................................................. 6-39
Figure 6-33. Remove Grill and Filter from Fan Assembly ............................ 6-40
Figure 6-34. Insert Fan Assembly Below EOAP Shelf ................................... 6-41
Figure 6-35. Attach Fan Assembly to Front of Frame Rail ........................... 6-41
Figure 6-36. Replace Fan Filter and Grill ......................................................... 6-42
Figure 6-37. Fan Switch Set to ON ................................................................... 6-43
Figure 6-38. Set Fan Switch to OFF ................................................................. 6-44
Figure 6-39. EOAP-A and EOAP-B Drive Assemblies .................................. 6-47
Figure 6-40. Loosen Hard Drive Card Captive Screws ................................. 6-51
Figure 6-41. Free Hard Drive Card from the EOAP Card Cage .................. 6-51
Figure 6-42. Support the Hard Drive Card With Both Hands ..................... 6-51
Figure 6-43. Examine EOAP Backplane Connector Pins .............................. 6-52
Figure 6-44. Hard Drive Card (P/N 870-1514-03) ......................................... 6-52
Figure 6-45. Installing the Hard Drive Card ................................................... 6-53
Figure 6-46. Pressing the Faceplate .................................................................. 6-53

viii 910-5057-001 Revision B, November 2007
System Manual – EOAP
Figure 6-47. Locate Power Supply Card ..........................................................6-61
Figure 6-48. Loosening Captive Screws of Power Supply Card .................6-61
Figure 6-49. Free the Card from the EOAP Card Cage .................................6-62
Figure 6-50. EOAP Backplane Connector Pins ...............................................6-62
Figure 6-51. Power Supply Card (P/N 870-1521-01) .....................................6-63
Figure 6-52. Power Supply Card Handles .......................................................6-63
Figure 6-53. Inserting the Power Supply Card ...............................................6-64
Figure 6-54. Handles in Locked Position ......................................................... 6-64
Figure 6-55. Tighten Captive Screws ............................................................... 6-65
Figure 6-56. Locate Processor Card .................................................................. 6-69
Figure 6-57. Processor Card Captive Screws .................................................. 6-70
Figure 6-58. Freeing the Processor Card from the EOAP Card Cage ......... 6-70
Figure 6-59. EOAP Backplane Connector Pins ...............................................6-71
Figure 6-60. Processor Card (P/N 870-1523-01) .............................................6-71
Figure 6-61. Processor Card Handles ...............................................................6-72
Figure 6-62. Inserting the Replacement Processor Card ...............................6-72
Figure 6-63. Locking the Inject/Eject Handles ...............................................6-73
Figure 6-64. Tightening Captive Screws .......................................................... 6-73
Figure 6-65. EOAP Serial and Ethernet Connections ....................................6-74
Figure 6-66. Location of Serial Card ................................................................. 6-76
Figure 6-67. Top Handle and Captive Screw of Serial Card ......................... 6-77
Figure 6-68. Freeing the Card from the EOAP Card Cage ............................6-77
Figure 6-69. EOAP Backplane Connector Pins ...............................................6-78
Figure 6-70. Serial Card (870-1522-01) .............................................................6-78
Figure 6-71. Serial I/O Card Handles ..............................................................6-79
Figure 6-72. Inserting the Replacement Serial Card ...................................... 6-79
Figure 6-73. Locking the Inject/Eject Handles ...............................................6-80
Figure 6-74. Tighten Captive Screws ............................................................... 6-81
Figure 7-1. CD-ROM SCSI Jumper Settings ......................................................7-6
Figure 7-2. Hard Drive SCSI Jumper Settings .................................................. 7-7

910-5057-001 Revision B, November 2007 ix
List of Tables
Table 1-1. Basic RMA Types ................................................................................................... 1-7
Table 1-2. RMA Reasons for Return ...................................................................................... 1-7
Table 2-1. Status LEDs of the EOAP System ........................................................................ 2-5
Table 2-2. EOAP Port Labels and Functions ........................................................................ 2-7
Table 2-3. SCSI Addresses .......................................................................................................2-8
Table 2-4. EOAP Processes ...................................................................................................... 2-9
Table 3-1. EOAP Installation Order ....................................................................................... 3-5
Table 3-2. EOAP Installation Equipment Required ............................................................ 3-7
Table 3-3. Fan Assembly - Installation Order ..................................................................... 3-10
Table 3-4. Fan Assembly - Tools and Equipment .............................................................. 3-10
Table 3-5. Tools and Equipment - EOAP Shelf .................................................................. 3-17
Table 3-6. Dual EOAP Cable Legend .................................................................................. 3-21
Table 3-7. EOAP Port Labels and Functions ...................................................................... 3-26
Table 3-8. External Interfaces System A .............................................................................. 3-27
Table 3-9. External Interfaces System B .............................................................................. 3-28
Table 3-10. Installation Order for Single-to-Dual EOAP Configuration ........................ 3-54
Table 3-11. Tools and Equipment - EOAP Cards and Drives .......................................... 3-55
Table 3-12. EOAP Cards and Drives .................................................................................... 3-59
Table 3-13. Tools and Equipment - EOAP Cards and Drives .......................................... 3-60
Table 3-14. Fuse Panel Items and Description ................................................................... 3-66
Table 4-1. Performance Impact of act-oap-config Parameters .................................... 4-11
Table 4-2. Fields Displayed for the RTRV-OAP-CONFIG Command ................................. 4-13
Table 4-3. Example OAP Initial Configuration .................................................................. 4-14
Table 4-4. Example OAP Initial Configuration .................................................................. 4-25
Table 6-1. Slot and Bay Assignment for EOAP Cards ...................................................... 6-20
Table 7-1. Power Supply Card LEDs ................................................................................... 7-14
Table 7-2. msDI Processes ..................................................................................................... 7-24
Table 7-3. License, OSI, X.25 and Alarm Daemons ........................................................... 7-36

x 910-5057-001 Revision B, November 2007

910-5057-001 Revision B, November 2007 1-1
1
Introduction
Overview ..........................................................................................................1–1
Purpose .............................................................................................................1–2
Scope..................................................................................................................1–2
Related Publications........................................................................................1–2
Regulatory Compliance and Certification ...................................................1–3
Customer Care Center ....................................................................................1–4
Emergency Response ......................................................................................1–6
Site Requirements.......................................................................................... 1–11
About this Document.................................................................................... 1–11
Conventions.................................................................................................... 1–11
References ....................................................................................................... 1–11
Acronyms........................................................................................................ 1–13
Overview
The Embedded Operations Support System Application Processor (EOAP) is a
general purpose interface module that provides the Eagle STP system with a
generic platform to develop and run software for feature-specific interfaces to the
Eagle STP. These interfaces, for example, include the optional Signaling and
Engineering Administration System (SEAS).
The EOAP translates and converts higher layer protocols into asynchronous serial
communication. It communicates with the Eagle STP system through a serial
interface port. For the SEAS interface, the EOAP provides translation and
asynchronous-to-X.25 communication conversion.

1-2 910-5057-001 Revision B, November 2007
Purpose Introduction
The EOAP is a modular unit with field replaceable components. For upgrade
purposes, the EOAP can replace an existing Texas Micro OAP.
The EOAP shelf is designed for a split system consisting of an EOAP-A and an
EOAP-B. Each EOAP system in the dual configuration consists of a processor
card, an interface card, a power supply card, a removable hard drive, and a
removable CD-ROM drive.
The EOAP-based SEAS functionality and the SEAS over IP feature can be present
on an EAGLE 5 ISS, but the EOAP-based SEAS functionality and the SEAS over
IP feature cannot operate at the same time. If the SEAS over IP feature is turned
on, and the EOAP-based SEAS functionality is provisioned, the EOAP-based
SEAS traffic stops, and SEAS traffic is handled by the SEAS over IP feature. If the
SEAS over IP feature is turned off, and the EOAP-based SEAS functionality is
provisioned correctly, the SEASover IP traffic stops and the SEAS traffic is
handled by the EOAP-based SEAS functionality. If the EOAP-based SEAS
functionality is not provisioned or not provisioned correctly when the SEAS over
IP feature is turned off, SEAS traffic stops and the SEAS feature is disabled. The
SEAS over IP feature functionality is discussed in more detail in the Database
Administration Manual - System Management.
Purpose
The purpose of this document is to provide the user with information and
instructions on how to implement and maintain the EOAP.
Scope
The system manual describes the EOAP and provides procedures for initial
implementation, the replacement of EOAP-related hardware, and basic
troubleshooting.
Related Publications
For information about additional publications that are related to this document,
refer to the Related Publications document. The Related Publications document is
published as a part of the Release Documentation and is also published as a
separate document on the Tekelec Customer Support Site.

Introduction Regulatory Compliance and Certification
910-5057-001 Revision B, November 2007 1-3
Regulatory Compliance and Certification
Tekelec products are tested to meet the following regulatory standards:
• Network Equipment Building System (NEBS) level 3 as listed in Telcordia
SR-3580.
• Applicable Telcordia Electromagnetic Compatibility and Electrical Safety
requirements in GR-1089-CORE.
• Applicable Physical Protection requirements in GR-63-CORE.
• Relevant directives and harmonized standards in support of the products
Compliance European (CE) mark required in Europe. Figure 1-1 shows the
mark used to indicate this compliance.
Figure 1-1. European Directives CE Mark
• Relevant standards in ElectroMagnetic Compatibility (EMC) directive
89/336/EEC.
• Relevant standards in Safety directive 73/23/EEC, supported by Certified
Body (CB) Test Certificates US/5923/UL or US/5451/UL issued by the
National Certification Body as tested to IEC 60950 with national differences
for European countries
• Underwriters Laboratories (UL) listed under UL File E200146 for USA and
c-UL for Canada. Figure 1-2 shows the mark used to indicate this compliance.
Figure 1-2. Combined UL Mark for the United States and Canada
• Relevent standards in SJ/T 11363-2006 for limits of certain hazardous
substances.
US
C
UL
R
LISTED

1-4 910-5057-001 Revision B, November 2007
Customer Care Center Introduction
Figure 1-3. Hazardous Substances
Customer Care Center
Customer Care Center provides a point of contact through which support can be
provided for problems that may be encountered during normal operation of the
system.
To receive technical assistance, call the Customer Care Center at one of the
following locations:
• Tekelec, UK
– Phone[phone]
– Email:[email protected]
• Tekelec, USA
– Phone (within the continental US) (888) FOR-TKLC
– Phone(outside the continental US) [phone]
– Email:[email protected]
䚼ӊৡ⿄ ᳝↦᳝ᆇ⠽䋼៪ܗ㋴(Hazardous Substance)
(Parts) 䪙 ∲ 䬝 ݁Ӌ䫀 ໮⒈㘨㣃 ໮⒈Ѡ㣃䝮
3E +J &G &U

3%% 3%'(
䞥ሲ䚼ӊ
ƻƻ ƻ ƻ ƻ ƻ
(Metal Parts)
⬉䏃῵ഫ
hƻ ƻ ƻ ƻ ƻ
(Circuit Modules)
⬉㓚ঞ⬉㓚㒘ӊ
hƻ ƻ ƻ ƻ ƻ
(Cables & Cable Assemblies)
ล᭭㘮ড়⠽䚼ӊ ƻƻ
(Plastic and Polymeric parts)
ƻƻ ƻ ƻ
ƻ˖ 㸼⼎䆹᳝↦᳝ᆇ⠽䋼೼䆹䚼ӊ᠔᳝ഛ䋼ᴤ᭭Ёⱘ৿䞣ഛ೼6-7[[[[[[[[
󰵼ޚ㾘ᅮⱘ䰤䞣㽕∖ҹϟDŽ嘅
Indicates that the concentration of the hazardous substance in all homogeneous materials in the
parts is below the relevant threshold of the SJ/T 11363-2006 standard.
h˖ 㸼⼎䆹᳝↦᳝ᆇ⠽䋼㟇ᇥ೼䆹䚼ӊⱘᶤϔഛ䋼ᴤ᭭Ёⱘ৿䞣䍙ߎ6-7[[[[[[[[
󰵼ޚ㾘ᅮⱘ䰤䞣㽕∖DŽ
Indicates that the concentration of the hazardous substance of at least one of all homogeneous
materials in the parts is above the relevant threshold of the SJ/T 11363-2006 standard.

Introduction Customer Care Center
910-5057-001 Revision B, November 2007 1-5
Once a Customer Service Request (CSR) is issued, the Customer Care Center,
along with the customer, determines the classification of the trouble.
Problems are reported using problem criteria, as defined in the following sections
and “TL-9000 Quality System Metrics (Book Two, Release 3.0)” .
Problem – Critical
Critical problems severely affect service, capacity/traffic, billing, and
maintenance capabilities and requires immediate corrective action, regardless of
time of day or day of the week, as viewed by a customer upon discussion with the
supplier. For example:
A loss of service that is comparable to the total loss of effective functional capacity
of an entire switching or transport system.
A reduction in capacity or traffic handling capacity such that expected loads
cannot be handled.
loss of ability to provide safety or emergency capability (for example, 911 calls).
Problem – Major
Major problems cause conditions that seriously affect system operations, or
maintenance and administration, and require immediate attention as viewed by
the customer upon discussion with the supplier. Because of a lesser immediate or
impending effect on system performance, the urgency is less than in a critical
situation. A list of possible examples follows:
• Reduction in any capacity/traffic measurement function
• Any loss of functional visibility and/or diagnostic capability
• Short outage equivalent to system or subsystem outages with accumulated
duration of greater than two minutes in any 24-hour period or that continue to
repeat during longer periods
• Repeated degradation of DS1 or higher rate spans or connections
• Prevention of access for routine administrative activity
• Degradation of access for maintenance or recovery operations
• Degradation of the system’s ability to provide any required critical or major
trouble notification
• Any significant increase in product-related customer trouble reports
• Billing error rates that exceed specifications
• Corruption of system or billing databases

1-6 910-5057-001 Revision B, November 2007
Response Introduction
Problem – Minor
Other problems that a customer does not view as critical or major are considered
minor. Minor problems do not significantly impair the functioning of the system
and do not significantly affect service to customers. These problems are tolerable
during system use.
Engineering complaints are classified as minor unless otherwise negotiated
between the customer and supplier.
Response
If a critical problem exists, emergency procedures are initiated (see “Emergency
Response”). If the problem is not critical, information regarding the serial number
of the system, Common Language Location Identifier (CLLI), and initial problem
symptoms and messages is recorded and a primary Customer Care Center
specialist is assigned to work the Customer Service Request (CSR) and provide a
solution to the problem. The CSR is closed when the problem has been resolved.
Emergency Response
In the event of a critical service situation, emergency response is offered by the
Customer Care Center.
Call 24 hours a day, 7 days a week
Tekelec, UK
• Phone [phone]
• Email: [email protected]
Tekelec, USA
• Phone (within the continental US) (888) FOR-TKLC
• Phone (outside the continental US) [phone]
• Email: [email protected]
Emergency response provides immediate coverage, automatic escalation, and
other features to ensure a rapid resolution to the problem.

Introduction Hardware Repair and Return
910-5057-001 Revision B, November 2007 1-7
Hardware Repair and Return
Any system components being returned for repair or replacement must be
processed through the Tekelec Return Material Authorization (RMA) procedures.
A hardware repair is defined as an item returned to Tekelec due to a failure, with
the returned item being repaired and returned to the customer. It is essential that
serial numbers are recorded correctly. RMAs cannot be created without a valid
serial number. All repair and quality information is tracked by serial number.
Table 1-1 lists the basic RMA types. Table 1-2 lists the RMA return reasons.
Table 1-1. Basic RMA Types
Replacement
Type
Description Turnaround
Priority Advance
Replacement
Customer requests the URGENT
replacement of a damaged product Same Day Shipment
Advance
Replacement
Customer request the replacement of
a damaged product
Shipment Within 3 Business
Days
Repair/Return Customer will return a damaged
product for repair
Shipment Within 5 Days After
Receipt
Expendable
A damaged part, such as a cable, is
replaced, but the Customer does not
return the damaged product
Depends on Urgency -
Shipment Within 3 Business
Days
Table 1-2. RMA Reasons for Return
Reason for Return Description
Damaged by
Environment
Product damaged by environmental phenomena such as water
damage or earthquake
Damaged in Shipment Damaged between shipment from Tekelec and receipt at the
Customer’s installation site.
DOA – Dead on Arrival Product is not functional when it is first installed at the
Customer’s location.
Lab Return Products returned from lab sites.
Product Capture Defect to be captured by Quality or Engineering (not Product
Recall).
Product Deficiency Anything wrong with the part that doesn’t fall into another
category.
Product Recall Products recalled by divisions for the repair of a defect or
replacement of defective products.
Return – No Product
Deficiency Anything returned without the product being defective.

1-8 910-5057-001 Revision B, November 2007
Hardware Repair and Return Introduction
Repair and Return Shipping Instructions
All returned equipment, assemblies, or subassemblies must be shipped to the
Tekelec Repair and Return Facility specified by the Customer Care Center
specialist. The item being returned must be shipped in the original carton or in an
equivalent container assuring proper static handling procedures and with the
freight charges prepaid.
The assigned RMA number must be clearly printed on the “RMA#:” line of the
shipping label on the outside of the shipping package. If the RMA number is not
placed on the label, the return could be delayed.
Procedure- RMA
1Obtain and confirm the following information before contacting the Tekelec
Customer Contact Center:
–Yourname:
– Company name:
– Call-back number:
– Email address:
– Which product you are calling about?
– Site location:
– CLLI number
– System serial number (NT, CE, LM, DS, etc…):
– Complete software release (e.g., 28.0.1-41.53.0):
– Upgrade forms
WI005153
WI005154
WI005218
WI005219
WI005220
– Tekelec card type: (e.g., ILA, MPL, DSM, etc):
– Tekelec card part number (870-####-##):
– Associated serial number (102########):
– Reason for return or replacement (isolated from system):
– Full name of person the replacement card is being shipped to:
– Shipping address:
NOTE: If possible, include associated alarms (UAMs) and a copy of the
associated output (capture file).