TeleCare24 Buddi User manual

Buddi GPS Plan - User Guide
Please read and keep these instructions for future use

Important information
You should try to keep both the wristband and the clip together at all times. The wristband
should never be more than 20 meters away from the clip when indoors, or 40 meters when
outdoors.
Your emergency calls will be directed to our 24/7 monitoring team who will endeavour to get
you the help that you need. When you alert us, we’ll speak to you via the two-way loudspeaker
in the Buddi clip.
Our monitoring team are based in the UK and can be contacted 24 hours a day, 365 days a year
by activating your Buddi wristband or clip. If it’s not an emergency and you just want to discuss
your account with us, our customer service team are available on the phone, from 9am to 5pm
Mon-Thurs and from 9am to 4.30pm on Fridays - except bank holidays, by calling
0800 180 82 20*.
In some cases, we may direct you to call the Buddi customer service team directly. Their
telephone number is 0800 978 88 00*.
*Your landline or mobile operator may charge you for calls to 0800 numbers.

What’s in the box?
Buddi Wristband
Buddi
Wristband Charger Buddi Clip Buddi Clip Charger
In the box you’ll find; a Buddi wristband, a Buddi clip, two USB chargers, a UK plug, a keychain and a lanyard.
UK plug
Keychain Lanyard

Buddi setup / placing a test call
Getting started
Remove both the Buddi clip and
wristband from the packaging.
Place both devices on charge for at
least 4 hours using the chargers
provided. When charging, the LED
lights will glow green.
Once charged, your equipment will
switch on automatically.
Place a test call to check that your
equipment is working correctly.
Placing a test call
(1). Press both buttons on either side of the Buddi clip or the
Buddi wristband together, and hold for a few seconds.
(2). Moments later, you’ll be connected to our emergency
response team. Simply tell our team that you are making a
test call to check that your alarm is working correctly.
(3). Once our team hang up, go about your day!
1.
2.
3.
5.
4.Your first test call should be placed
outside to recalibrate the GPS
location.

The Buddi wristband
As the Buddi is a life-saving device, we recommend wearing it as often as possible - you can even wear
your wristband in the bath or shower. If you take it o at night, be sure to keep it close by.
How to call for help using the Buddi wristband
1.
2.
3.
4.
Simultaneously press the two buttons on either side of the
wristband and hold for a few seconds. Alternatively, raise the
alert by shaking or waving the wristband.
Your wristband also has a built-in fall detector. This means
that, should you suer a fall, your Buddi can automatically
let us know that you need help, even if you can’t.
When activated, the wristband sends a signal to the Buddi
clip which then alerts our 24/7 monitoring team.
Moments later, our team will begin speaking to you through
the two-way loudspeaker in the Buddi clip - so make sure you
keep it close by.

The Buddi clip
How to call for help using the Buddi clip
1.
2.
Simultaneously press the two buttons on either side of the
clip and hold for a few seconds. This will send an alert to our
24/7 monitoring team.
Moments later, our team will begin speaking to you through
the two-way loudspeaker in the Buddi clip. Rest assured,
we’ll get you the help that you need.
Important
• Unlike the wristband, the Buddi clip cannot be taken into
the bath or shower.
• When you go outside, be sure to take the Buddi clip with
you. We’ve included a keychain attachment in the box.

Battery life and charging
The Buddi wristband
The battery in the wristband typically lasts up to 1 week, depending
on usage, and takes approximately 2 hours to fully recharge.
The included USB charger is designed to enable you to charge the
wristband while you’re wearing it, just in case you want to keep your
wristband on at all times.
The Buddi clip
The battery in the clip typically lasts for up to 24 hours, depending
on usage, and takes approximately 2 hours to fully recharge.
Naturally, the battery will drain more when you activate it to speak
to our monitoring team. To help maximise the battery life of your
Buddi clip, we recommend charging it in short bursts during the day
when you are at home, and keeping it on charge overnight.

LED indicators explained
Colour What’s happening? Behaviour
Charging
Signal strength between the wristband and clip
Alarm successfully cancelled
Low battery
Emergency call test in progress
Emergency call test failed
Out of range/no mobile signal
Emergency call activated
Entering flight mode
Flashes every 5 seconds until full charged
1 to 3 short flashes, indicates signal strength
1 long flash, then a short flash every 5 seconds
1 short flash every 5 seconds
1 short flash every second (clip only)
3 short flashes
2 short flashes every 5 seconds
Continuous fast flashes
Continuous long flashes