Teleco UST DK User manual

August 1998


Digital Business Telephone Systems
Digital Telephone
User Guide
(Includes LCD, Add-on Module, and 
Direct Station Selection Console)
UST

Contents i
Contents
Chapter 1 – The Grand Tour
7 Buttons ......................................................................................................................... 8
Buttons ......................................................................................................................... 9
LCD ........................................................................................................................... 14
LED Indicators ........................................................................................................... 15
On-hook/Off-hook ..................................................................................................... 16
Volume Controls ........................................................................................................ 16
Chapter 2 – Features
19 Before You Begin ...................................................................................................... 19
Quick Reference ........................................................................................................ 20
Account Code Calls ................................................................................................... 23
Alarm Reset ............................................................................................................... 24
Alert Signaling ........................................................................................................... 25
Attendant Console Calling ......................................................................................... 25
Automatic Busy Redial (ABR) .................................................................................. 26
Automatic Callback (ACB) ....................................................................................... 27
Automatic Hold ......................................................................................................... 28
BGM Over Telephone Speakers ................................................................................ 29
Call Forward .............................................................................................................. 29
Call Park Orbits ......................................................................................................... 37
Call Park and Page ..................................................................................................... 38
Call Pickup ................................................................................................................. 39
Call Transfer with Camp-on ...................................................................................... 41
Call Waiting ............................................................................................................... 42

ii UST DK Digital Telephone
Conference Calls ........................................................................................................ 43
Date/Time/Day Adjustment ....................................................................................... 44
Direct Inward System Access (DISA) ....................................................................... 44
Direct Station Selection (DSS) Buttons (Hotline) ..................................................... 46
Do Not Disturb (DND) .............................................................................................. 46
Door Lock(s) .............................................................................................................. 47
Door Phone(s) ............................................................................................................ 48
DTMF Tone Dialing with * and # ............................................................................. 50
Group Listening ......................................................................................................... 50
Handsfree Answerback .............................................................................................. 50
Handsfree Monitoring ................................................................................................ 51
Message Waiting ....................................................................................................... 52
Microphone Cut-Off .................................................................................................. 54
Off-hook Call Announce (OCA) ............................................................................... 55
Override Calls ............................................................................................................ 57
Page Announcements ................................................................................................. 60
Privacy On-Line ......................................................................................................... 61
Privacy Release .......................................................................................................... 61
Release and Answer ................................................................................................... 62
Saved Number Redial ................................................................................................ 62
Speakerphone ............................................................................................................. 63
Speed Dial .................................................................................................................. 64
Speed Dial—Advanced Features ............................................................................... 65
Timed Reminders ....................................................................................................... 71
Tone/Pulse Dialing .................................................................................................... 73
Two (Tandem) CO Line Connection ......................................................................... 73
Voice Mail Integration ............................................................................................... 76
Chapter 3 – LCD Operation
81 Control Buttons .......................................................................................................... 81
Soft Keys ................................................................................................................... 83
Busy Lamp Field (BLF) Display ............................................................................... 86
Caller ID/ANI/DNIS Information Mode ................................................................... 87
Call Park Orbit List Display ...................................................................................... 89
Retrieve and Auto Dial Lost Calls ............................................................................. 89

Contents iii
Messages, Memos, and Name Display ...................................................................... 91
Messages .................................................................................................................... 92
Memos ....................................................................................................................... 99
Name/Number Display ............................................................................................ 102
Chapter 4 – Add-on Module/DSS Console
105
DDS ......................................................................................................................... 105
DSS Console ............................................................................................................ 107
[DSS] Button ........................................................................................................... 108
Features .................................................................................................................... 108
CO Line Access Codes ............................................................................................ 113
Feature Access Codes .............................................................................................. 114
Paging Access Codes ............................................................................................... 114
Speed Dial Access Codes ........................................................................................ 115
Flexible Directory Numbering ................................................................................. 117
Centrex Feature Buttons .......................................................................................... 117
Ringing Repeat ........................................................................................................ 117
Delayed Ringing ...................................................................................................... 118
Notes ........................................................................................................................ 124

iv UST DK Digital Telephone
This page intentionally left blank

Publication Information
Teleco, Inc. reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Teleco, Inc. also reserves the right, without prior notice, to make such
changes in equipment design or components as engineering or
manufacturing methods may warrant.
Version C-T, April 1998
© Copyright 1998
Teleco, Inc.
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying,
or information retrieval systems—without express written permission
of the publisher of this material.
UST is a registered trademark of Teleco, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.

The Grand Tour 7
The Grand Tour 1
This chapter familiarizes you with the controls and indicators located on your digital
telephone. Understanding the feature buttons functions and their associated LEDs will
improve your efficiency in using the telephone and will help you take advantage of all the
benefits that your telephone offers.
Teleco digital telephones incorporate state-of-the-art telecommunications technology and
provide a vast array of calling features. They are easy to operate, and all features are accessed
with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes call
handling more efficient and provides easy access to frequently-used features. Abbreviated
feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging,
Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed
Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call
Duration, Date/Time of Day displays, and the ability to display names and telephone numbers
of outside, incoming callers.
Telephones equipped with a speakerphone enable you to make and receive outside and internal
calls without lifting the handset.
Feature operations in this guide use the button designations for the 1000-series models.
The following telephone models belong to the 1000-series (see Figure 1 on Page 8):
♦UST 1010-DHF (10-button model that enables users to answer internal calls without
lifting the handset.)
♦UST 1010-DSD (10-button model equipped with a LCD and a speakerphone which
enables users to make and receive outside and internal calls without lifting the handset.)
♦UST 1020-DSD (20-button speakerphone model equipped with an LCD, and a
speakerphone which enables users to make and receive outside and internal calls without
lifting the handset).

Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8UST DK Digital Telephone
Buttons
0539
Dial Pad
Handset
Red/Green
LED Indicators
LCD Display
LCD Control/Soft
Key Buttons
Flexible Buttons
Fixed Buttons Microphone Location
Figure 1 20-button Digital Speakerphone with LCD

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
The Grand Tour 9
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g.,

,

,

,

,

,

▲, and

▼) are standard to every UST DK 1000-series telephone (see
Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom)
and feature buttons. The number of preprogrammed flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard functions quickly
and easily.
Table 1 Fixed Button Definitions
Button Definitions

(Conference/
Transfer)
➤Press to set up conference and transfer calls (see “Conference Calls” on
Page 43).

➤Press once to hold internal or outside calls. The
Line LED flashes green at the internal hold rate.
...or press twice to enable Exclusive Hold. The
Line LED flashes green at the exclusive hold rate.
Note Exclusive Hold enables you to place a call on hold so that only you or
somebody using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
➤Press
 or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial  plus your
[DN], or dial  plus the CO line number (001~200) that the call is held
on.
If a call is not retrieved by a certain time (set in
system programming), it recalls back to your phone.
You hear repeated recall tone (or if you are on the
phone, you hear recall tone twice).
HOLD LINE 10
JAN 01 SUN 12:19
HOLD LINE 201
LINE 10 RECALL

Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
10 UST DK Digital Telephone
 (continued) If the held party hangs up, the call is released and the CO provides a hold-
release signal.
Note If your telephone is programmed for Automatic Hold,existing calls are
automatically placed on hold when you answer a call or make another
call. (See “Automatic Hold” on Page 28.)
A different call can be held on each [DN] or 
button on your phone. Each time you press  ,
a different [DN] or  is selected. The selected
button’s LED flashes rapidly and your LCD displays
information for the call holding on that button
(samples shown at right).

(Microphone) ➤Press to toggle the microphone ON/OFF while the telephone is in use. The
LED indicates the status of the microphone.
Notes
♦The microphone and accompanying LED are always ON when receiving
“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if
you receive a ring-first call. Mic may be ON/OFF when placing an on-hook
CO line or internal [DN] call.
♦Each station’s Mic can be set in system programming to switch ON/OFF
with one touch, to switch OFF only while pressed and held, or to be either
ON/OFF at the start of handsfree dialing.
♦To talkback to an HS-OCA call, press and hold Mic and talk over your
telephone handset/headset. The LED and microphone remain OFF during
OCA talkback operation (see “HS-OCA” on Page 56).
♦Mic functions on Handsfree Answerback and OCA calls for privacy.

(Message) ➤When Msg LED flashes, press
 to call back the station or voice mail
device that activated the LED (see “Message Waiting” on Page 52). This is
the telephone’s [PDN] message waiting button.

➤Press the same [DN] or
 that you used to dial the original number.
Press  . The last number called is redialed.
Note If you have Automatic Line Selection, you must first lift the handset.
Table 1 Fixed Button Definitions
(continued)
Button Definitions
CO LINE 02 HOLD
DN 202 HOLD

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
The Grand Tour 11
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming and vary
for individual telephones. If a button does not appear on your display or telephone keystrip
label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as

and/or
  
which enable you to
directly access outside Central Office (CO) lines.
  
enables you to access
available CO Lines from a group of lines appearing under one button.
If your telephone does not have a

or
  
button and you want to access
outside CO lines, you can use access codes. For a listing of these codes, see “Access Codes”
on Page 113.
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or
answer a call and are known as your extension or intercom number(s). You can have multiple
[DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another
telephone, [SDNs].
Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls
to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your
[PDN] is considered busy only when all of the [PDNs] are being used by your telephone or
other telephones, and/or when your telephone is on any type of CO Line or [DN] call.

(Speaker) ➤Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker.
Notes
♦  must be pressed and held down when switching from Handset to
Speakerphone mode.
♦Also selects a line or the internal [PDN] if programmed for auto preference
in system programming. Can be used to disconnect on-hook
speakerphone calls.

▲

▼➤Press to adjust volume levels (see “Volume Controls” on Page 16).
Table 1 Fixed Button Definitions
(continued)
Button Definitions

Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
12 UST DK Digital Telephone
If you have an LCD telephone, you can determine the actual Directory
Number of a [DN] button by pressing the [DN] you want to display
and dialing

. The number (

) displays.
Table 2 Directory Button Definitions
Button Definitions
[PDN]
Primary Directory
Number
Press to answer a call to the Primary Directory Number or to initiate a
phone call. The [PDN] is specifically your Extension Number or Intercom
Number. Your telephone can have up to four [PDN] buttons with your
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory
Number
A [PDN] of another telephone which appears on your telephone is
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code
for [SDNs] on your telephone.
[PhDN]
Phantom Directory
Number
Up to eight Phantom Directory Numbers can be dedicated to a station or
shared by a group of stations. One example of a Phantom Directory
Number application is when it is used as a common phone number for an
entire department. For instance, when the [PhDN] appears on a group of
telephones, such as the Sales Department, it will ring on all of the
telephones of the group when it is called. You can only set Call Forward
and Voice MailIDcode for [PhDNs] that are owned by your telephone. You
can have a separate message waiting button and mailbox for up to four
[PhDNs] on your telephone.
DN = 210

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
The Grand Tour 13
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for individual
telephones. See Table 17 on Page 119 for a list of all the possible feature buttons.
If a button does not appear on your display or telephone keystrip label, see your System
Administrator for button assignments.
If yourtelephone has not been programmed for a
 
button, you can substitute the
key in any of the procedures that appear in this guide.
10-3
10-2
10-1
11-2
11-1
50 MW/50
51
54
Station 10's Primary Directory
Numbers [PDNs]
Secondary Directory Numbers
[SDNs] of Station 11
Calls to Station 11 can be originated
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
Phantom Directory Numbers
[PhDNs]
Station 10
11-2
11-1
10-3
10-2
10-1
50
51
58
Station 11
2516
Figure 2 Multiple Directory Numbers Example

LCD –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
14 UST DK Digital Telephone
LCD
In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate
desk clock and calendar combination. When you have an outside call in progress, an elapsed
time display gives a constant reminder of the call duration. Alphanumeric messaging
capability is also provided (see “Messages, Memos, and Name Display” on Page 91). All
display functions occur automatically as call processing proceeds.
A “+” next to the LCD readout (sample shown at right) on your
telephone indicates there is more data in memory. Press

to
advance through the information. Press

to switch from the CF
display to the User Name display.
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone
has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2
is reversed), but they still enable you to follow the steps in this guide.
LCD Buttons
There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The
Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer
access to frequently-used features that appear as abbreviated prompts above the Control
buttons.
Both sets of buttons cannot be active at the same time.
♦Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a
call).
♦Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.
(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)
CF-A 201-203+
JAN 01 TUE 12: 19
0622
Soft Key and Control Buttons
Soft Key Prompts TRNS CONF PGE
Mode Page Scroll
Figure 3 LCD Buttons (with sample Soft Keys)

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– LED Indicators
The Grand Tour 15
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line or
feature associated with that particular button.
Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).
Table 3 LED Indicators
Use Your Station (Green) Other Station (Red)
Interval Rates
Line or [DN] In-Use
(access outside line) 2 seconds on, 1/8secondoff— 1/8 second ON/OFF steady
Incoming Call
(while ringing) 1 second on at 10 pulses/ second—1 second OFF one second ON/OFF
Hold (outside line)
Note If using
   , the
hold indication is only at the
station that places the call on
hold.
4 pulses/second for 1/8
second ON/OFF 1/2 second ON/OFF
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second steady
Hold – Exclusive (outside line) 10 pulses/second steady
Hold – Recall
(when held call recalls your idle station) 1 secondat 2 pulses/second, 1 second at 10 pulses/second flashes
Hold – Exclusive Recall 1 secondat 2 pulses/second, 1
second at 10 pulses/second steady
Internal Call
(while station ringing) Your [PDN] flashes 10 pulses/ second—1 second off [SDN] red flashing or green ringing
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8 second
ON/OFF 3/4 second on, 1/8 second OFF
After disconnecting first call... 10 pulses/second 2 pulses/second
Alert Signal .5 seconds 4 seconds
Conference 10 pulses/second steady

On-hook/Off-hook ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
16 UST DK Digital Telephone
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-
hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset
should be lifted off of the telephone cradle. “On-hook” indicates that the handset should
remain in the cradle and should not be lifted.
Volume Controls
Your telephone has a volume increase and decrease button for controlling speaker and handset
volume levels.
You must hold down either button (

▲/

▼) for at least 1/8 second for any volume
change to occur. If you continually hold down either button, the volume continually changes
about every half second until the level limit is reached.You hear ring tone as long as you press
a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using only the

▲/

▼(see Table 4) and others require additional buttons (see Table 5 on Page 17).
Table 4 Using only Vol ▲/Vol ▼
Feature Phone
Status Comments
Ring Tone Volume/Incoming
Handsfree Answerback and
Speaker OCA
On-hook,
Idle Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback
and Speaker OCA calls before they are answered
by pressing a [DN].
Handset Receiver Off-hook After a call is terminated and the handset is on-
hook, the volume level returns to the “original” level
for the next call. This “original” levelcan be adjusted
to higher/lower in system programming.

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Volume Controls
The Grand Tour 17
Table 5 Using Vol ▲/Vol ▼with Other Buttons
Feature Phone
Status Press Comments
Microphone Sensitivity On-hook/
Off-hook While pressing, hold  and 
▲/

▼for three
seconds.
The Mic LED flashes about six
times while setting the sensitivity.
When the microphone is set for
the lowest or normal sensitivity,
the Mic LED lights steady when
the telephone is busy on a
speakerphone call.
Handset/Headset Call
Waiting Tone On-hook/ Off-hook While pressing, hold  and
 ▲
The tones are received over the
handset/headset and speaker.
On-hook/
Off-hook While pressing, hold  and
 ▼
The tones are received over the
speaker.
Muted Tone Burst
Note Tone sent for Busy
or DND Override,
Call Transfer with
Camp-on, etc.
On-hook [DN] followed by
  then 
▲/

▼
You hear the muted tone for 15
seconds or until disconnected by
pressing  .
Ringing, Handsfree
Answerback, and Speaker
OCA.
On-hook  ! followedby

▲/

▼Your phone rings for 15 seconds
or until disconnected by pressing
 . Enables you to check if
you can hear ringing at a
distance from your telephone.
Speaker On-hook,
idle [DN] followed by 
▲/

▼After you press a [DN], you hear
dial tone.
Adjusts Internal and CO Dial
Tone, Background Music.

Volume Controls –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
18 UST DK Digital Telephone
This page intentionally left blank.

Features 19
Features 2
This chapter lists all the digital telephone features in alphabetical order beginning on Page 23.
These features can be performed on 1000-series digital telephones equipped with or without
LCDs. Features which require a telephone equipped with a speakerphone are noted.
Before You Begin
If you are a new user of the UST DK digital telephone, you need to find out if your telephone
has been set up for Automatic Line Selection and Ringing Line Preference. You will also need
to know if your telephone has tone or voice first signaling when you receive an internal call:
♦Tone Signaling rings.
♦Voice First Signaling does not ring; instead you hear a long tone, then the caller’s voice.
Each of these features are enabled in system programming and determine how you will make
and answer calls on your telephone.
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and the
[DN], Line, or Pooled Line Grp LED lights steady green. The LCD
displays the station number (201) and the seized CO line (sample
shown at right).
➤Lift the handset or press
 
.
You do not have Automatic Line Selection, if you hear silence.
➤Press an available [DN] or

before dialing.
NO. 201
USING LINE 11

Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
20 UST DK Digital Telephone
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the
handset or pressing
 
.
You do not have Ringing Line Preference, if you have to press the button associated with the
ringing call (flashing LED) to answer the call.
Note If your telephone does not have Automatic Line Selection, press the flashing [DN] or

first, before using the handset or
 
.
Signaling
If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling.
➤Talk in the direction of your telephone
...or answer the call as you normally would using either the handset or
 
.
If you hear successive ring tones, you have Tone First Signaling.
➤Lift the handset or press

.
Note You can change to the alternate signaling method when making a call on a call-by-call
basis by pressing

after dialing an internal telephone number.
Quick Reference
The following is a quick reference chart for using your telephone’s standard features.
Making an Internal Call
1. Lift the handset or
press
 
...or if you do not
have Automatic Line
Selection, press a
[DN].