Teleco UST DK User manual

August 1998


Digital Business Telephone Systems
Electronic Telephone
User Guide
UST

Publication Information
Teleco, Inc. reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Teleco, Inc. also reserves the right, without prior notice, to make such
changes in equipment design or components as engineering or
manufacturing methods may warrant.
Version B-T, August 1998
© Copyright 1998
Teleco, Inc.
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of
the publisher of this material.
UST is a registered trademark of Teleco, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.

i
Contents
Introduction
Organization ....................................................................................................................................... viii
How to Use This Guide ......................................................................................................................viii
Conventions ......................................................................................................................................... ix
Related Documents .................................................................................................................................x
Chapter 1 – The Grand Tour
Buttons ....................................................................................................................................................3
Fixed Buttons ...................................................................................................................................3
Flexible Buttons ...............................................................................................................................5
LCD ........................................................................................................................................................7
LCD Buttons ....................................................................................................................................7
LED Indicators ........................................................................................................................................9
On-hook/Off-hook ................................................................................................................................10
Volume Controls ...................................................................................................................................10
Chapter 2 – Features
Before You Begin .................................................................................................................................13
Automatic Line Selection ...............................................................................................................14
Ringing Line Preference ................................................................................................................14
Signaling ........................................................................................................................................14
Quick Reference ...................................................................................................................................15
Making an Internal Call .................................................................................................................15
Making an Outside Call .................................................................................................................15
On-Hook Dialing ............................................................................................................................16
Answering Calls .............................................................................................................................16
Incoming Call Notification ............................................................................................................17
Calling a Forwarded [DN] .............................................................................................................17

ii UST DK Electronic Telephone
Receiving a Forwarded Call ...........................................................................................................17
Account Code Calls ..............................................................................................................................18
Forced Account Codes (Verified/Non-Verified) ...........................................................................18
Voluntary Account Codes (Verified/Non-Verified) ......................................................................18
Alarm Reset ..........................................................................................................................................20
Alert Signaling ......................................................................................................................................20
Attendant Console Calling ....................................................................................................................20
Automatic Busy Redial (ABR) .............................................................................................................21
All Call Voice Page ..............................................................................................................................22
Automatic Callback (ACB) ..................................................................................................................23
Automatic Hold ....................................................................................................................................24
Background Music (BGM) ...................................................................................................................24
Call Forwarding ....................................................................................................................................26
Access Codes .................................................................................................................................26
LCD Telephones ............................................................................................................................26
Call Forward–All Calls ..................................................................................................................27
Call Forward–Busy ........................................................................................................................27
Call Forward–No Answer ..............................................................................................................28
Call Forward–Busy/No Answer .....................................................................................................29
Call Forward–Fixed .......................................................................................................................30
Call Forward–External ...................................................................................................................31
Call Forward Remote Destination Change ....................................................................................32
Call Park Orbits ....................................................................................................................................33
Call Park and Page ................................................................................................................................34
Call Pickup ............................................................................................................................................35
Group Pickup ........................................................................................................................................36
Call Transfer with Camp-on .................................................................................................................37
Call Waiting ..........................................................................................................................................38
Conference Calls ...................................................................................................................................39
Date/Time/Day Adjustment ..................................................................................................................39
Direct Inward System Access (DISA) ..................................................................................................40
Direct Station Selection (DSS) .............................................................................................................41
Do Not Disturb (DND) .........................................................................................................................42
Door Lock .............................................................................................................................................42
Door Phones ..........................................................................................................................................43
DTMF Tone Dialing with * and # ........................................................................................................44
Group Listening ....................................................................................................................................45
Handsfree Answerback .........................................................................................................................45

iii
Handsfree Monitoring ...........................................................................................................................46
Message Waiting ..................................................................................................................................47
Microphone Cut-Off .............................................................................................................................49
Off-hook Call Announce (OCA) ..........................................................................................................49
Voice First Signaling ......................................................................................................................50
Tone Signaling ..............................................................................................................................50
SP-OCA ..........................................................................................................................................51
Override Calls .......................................................................................................................................51
Page Announcements ............................................................................................................................54
Privacy On-Line ....................................................................................................................................55
Privacy Release .....................................................................................................................................55
Release and Answer ..............................................................................................................................56
Saved Number Redial ...........................................................................................................................56
Speakerphone ........................................................................................................................................57
Speed Dial .............................................................................................................................................58
Speed Dial–Advanced Features ............................................................................................................59
Speed Dial and Feature Access Codes ...........................................................................................59
Speed Dial Pause ............................................................................................................................62
Speed Dial Number Linking ..........................................................................................................62
Chain Dialing Speed Dial Numbers ...............................................................................................64
Timed Reminders ..................................................................................................................................65
Tone/Pulse Dialing ...............................................................................................................................66
Two (Tandem) CO Line Connection ....................................................................................................67
Voice Mail Integration ..........................................................................................................................69
Chapter 3 – LCD Operation
Control Buttons .....................................................................................................................................73
Busy Lamp Field (BLF) Display ..........................................................................................................75
Caller ID/ANI/DNIS Information Mode ..............................................................................................76
DNIS ..............................................................................................................................................76
ANI/Caller ID .................................................................................................................................76
Call Park Orbit List Display .................................................................................................................77
Retrieve and Auto Dial Lost Calls ........................................................................................................78
Messages ...............................................................................................................................................79
Message Notification .....................................................................................................................84
Notification Station Messaging ......................................................................................................84
Group Notification Station Messaging ...........................................................................................86
Silent Messaging (Busy Station) ....................................................................................................87

iv UST DK Electronic Telephone
Memos ..................................................................................................................................................88
Speed Dial Memos .........................................................................................................................88
Timed Reminders ..................................................................................................................................90
Name/Number Display .........................................................................................................................91
Chapter 4 – DSS Console
[DSS] Buttons .......................................................................................................................................95
Features .................................................................................................................................................95
Calling a Station .............................................................................................................................95
Transferring a Call .........................................................................................................................96
Answering a (CO Line) ..................................................................................................................97
Speed Dial ......................................................................................................................................97
Paging .............................................................................................................................................97
Call Forward Override ...................................................................................................................97
Night Transfer ................................................................................................................................98
Appendix A – Access Codes
CO Line Access Codes .........................................................................................................................99
Feature Access Codes .........................................................................................................................100
Paging Access Codes ..........................................................................................................................100
Speed Dial Access Codes ...................................................................................................................101
Appendix B – Centrex Application
Flexible Directory Numbering ............................................................................................................103
Centrex Feature Buttons .....................................................................................................................103
Ringing Repeat ...................................................................................................................................103
Delayed Ringing .................................................................................................................................104
Appendix C – Button Labels
Flexible Buttons ..................................................................................................................................105
1 20-button Electronic Key Telephone with LCD........................................................................ 2
2 Multiple Directory Numbers Example ......................................................................................6
3 LCD Buttons ..............................................................................................................................7
4 Example Button Assignments ................................................................................................. 94
Tables
1 Fixed Button Definitions........................................................................................................... 3

v
2 Directory Button Definitions .....................................................................................................5
3 Mode Definitions .......................................................................................................................8
4 LED Indicators ..........................................................................................................................9
5 Using VOL ..............................................................................................................................10
6 Using VOL with Additional Buttons .......................................................................................11
7 Door Phone Lock IDs/Locations .............................................................................................42
8 Feature Access Codes ..............................................................................................................59
9 Control Button Definitions ......................................................................................................73
10 DNIS/ANI Samples .................................................................................................................77
11 Dial Pad Key Equivalents ........................................................................................................80
12 CO Line Access Codes ..........................................................................................................100
13 Paging Groups .......................................................................................................................101
14 External Paging Zones ...........................................................................................................101
15 Speed Dial Access Codes ......................................................................................................102
16 Speed Dial Number Linking ..................................................................................................102
17 Feature Button Definitions ....................................................................................................105

vi UST DK Electronic Telephone
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vii
Introduction
This guide describes how to use electronic telephones for UST DK systems. Models covered
in this user guide include electronic telephones equipped with a Liquid Crystal Display (LCD)
and/or speakerphone. Instructions for the Electronic Direct Station Selection (DSS) Console
are included. The UST DK systems which support this equipment are:
♦UST 1014DK
♦UST 1024DK
♦UST 1040DK
♦UST 1280DK (Release 3.0 or higher)
♦UST 1424DK
Note This user guide incorporates the information in the UST DK Liquid Crystal Display
Electronic Telephone User Guide. This guide is discontinued.

Organization ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
viii UST DK Electronic Telephone
Organization
♦Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light
Emitting Diodes (LEDs), and LCDs.
♦Chapter 2—Features describes the available electronic telephone features in alphabetical
order. Detailed instructions on using each feature are covered.
♦Chapter 3—LCD Operation includes an explanation of the Control button operations.
Features which are available only on the LCD electronic telephone are presented
alphabetically and include detailed LCD displays.
♦Chapter 4—DSS Consoles describes the DSS Console features and buttons.
♦Appendix A—Access Codes provides instructions for programming a sequence of steps
or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group
Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access
Codes.
♦Appendix B—Centrex Application describes the Centrex features which may be
available with your UST DK system.
♦Appendix C—Button Labels lists the feature button designations of the electronic
telephone models.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the UST DK electronic
telephone and its features. Once you become acquainted with the basic features, you can use
this guide in conjunction with the Electronic Telephone Quick Reference Guide.

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Conventions
ix
Conventions
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
➤The left column gives
you single or
numbered steps that
you needto perform a
procedure. These
steps apply to both
mouse or keyboard
use.
The right column gives the immediate result of your action.
This column also includes additional notes and comments.
[PDN] represents a Primary Directory Number (also known as an Extension
Number for your telephone.
[SDN] represents a Secondary appearance of a [PDN]. A [PDN] which appears on
another telephone is considered an [SDN].
[PhDN] represents a Phantom Directory Number button (an additional Directory
Number).
[DN] represents a Directory Number button (also known as an Extension or
Intercom Number). Whenever [DN] is used in this guide, it means the user
can use any [PDN], [SDN], or [PhDN].
[DSS] represents the directory number of another station which is accessed from a
DADM or DSS Console when this button is pressed.
 
represents buttons on a telephone.
~ means “through”.
+ is used for multiple key entries.
➤denotes the step in a one-step procedure.

Related Documents ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
xUST DK Electronic Telephone
Related Documents
Refer to the following documents for more information:
♦Electronic Telephone Quick Reference Guide
♦PC/Data Interface User Guide
♦System Administrator Guide

The Grand Tour 1
The Grand Tour 1
This chapter familiarizes you with the controls and indicators located on your electronic key
telephone (EKT) (Figure 5 on Page 2). Understanding the function of the feature buttons and
their associated LEDs improves your efficiency in using the telephone and helps you take
advantage of all of the benefits your telephone offers.
Teleco electronic telephones incorporate state-of-the-art telecommunications technology and
provide a vast array of calling features. They are easy to operate, and all features are accessed
with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes call
handling more efficient and provides easy access to frequently-used features. Abbreviated
feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging,
Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed
Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call
Duration, Date/Time of Day displays, and the ability to display names and telephone numbers
of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside and
internal calls without lifting the handset.
Feature operations in this guide apply to all EKTs, except the 10x and 20x series, connected to
a UST DK system.

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
2UST DK Electronic Telephone
Figure 5 20-button Electronic Key Telephone with LCD
RNG VOL
Flexible Buttons
Microphone
Sliding Memo Tray
Speaker Volume
Control
Hold Button
Conference Transfer Button
Ring Volume Control
Speaker On/Off Button
Speaker
Handset
Dial Pad
Microphone Button
MIC CONF/TRNS
SPKR HOLD INT
[DN] or Intercom Button
Feature and
Function LEDs
Modular
Handset Cord
LCD Display
Scroll Button
Page Button
Mode Button
SCRL
PAGE
MODE
2548

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
The Grand Tour 3
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons, such as

,

,

, and

are shown in Figure 1 on the prior page. The flexible buttons consist
of directory numbers (Primary, Secondary, Phantom) and feature buttons. The number of
preprogrammed flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located below your dial pad and enable you to perform standard
functions quickly and easily.
Table 18 Fixed Button Definitions
Button Definitions

(Conference/
Transfer)
➤Press to set up conference and transfer calls (see “Conference Calls” on
Page 39).
 ➤Press once to hold internal or outside calls (the
CO LED flashes at the internal hold rate)
...or press twice to enable Exclusive Hold. The
CO LED flashes at the exclusive hold rate.
Note Exclusive Hold enables you to place a call on hold so that only you or
somebody using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
➤Press  or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial  plus your
[DN], or dial  plus the CO Line number (001~200) that the call is held
on.
If a call is not retrieved by a certain time (set in
system programming), it recalls back to your phone.
You hear repeated recall tone (or if you are on the
phone, you hear recall tone twice).
HOLD LINE 10
JAN 01 SUN 12:19
HOLD LINE 201
LINE 10 RECALL

Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4UST DK Electronic Telephone
 (continued) If the held party hangs up, the call is released and the  provides a
hold-release signal.
Note If your telephone is programmed for Automatic Hold,existing calls are
automatically placed onhold when you answer a call or make another
call. (See “Automatic Hold” on Page 24.)
A different call can be held on each [DN] or 
button on your phone. Each time you press  ,
a different [DN] or  is selected. The selected
button’s LED flashes rapidly and your LCD displays
information for the call holding on that button
(samples shown at right).

(Microphone) ➤Press to toggle the microphone ON/OFF while the telephone is in use. The
LED indicates the status of the microphone.
Notes
♦The microphone and accompanying LED are always ON when receiving
“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if
you receive a ring-first call.  may be ON/OFF when placing an on-
hook CO Line or internal [DN] call.
♦Each station’s
 can be set in system programming to switch ON/OFF
with one touch, to switch OFF only while pressed and held, or to be either
ON/OFF at the start of handsfree dialing.
♦
 functions on Handsfree Answerback and OCA calls for privacy.

(Speaker) ➤Press to toggle the speaker ON/OFF. The LED indicates the status of the
speaker. Must be pressed and held down when switching from Handset to
Speakerphone mode.
Note Also selects a line or the internal [PDN] if programmed for auto
preference in system programming. Can be used to disconnect on-
hook speakerphone calls.

➤Slide to adjust volume levels (see “Volume Controls” on Page 10).

➤Slide to adjust the ring volume levels, and the voice levels of the caller
(Handsfree Answerback operation).
Table 18 Fixed Button Definitions
(continued)
Button Definitions
CO LINE 02 HOLD
DN 202 HOLD

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Buttons
The Grand Tour 5
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming and vary
for individual telephones. If a button does not appear on your display or telephone keystrip
label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as

and/or

which enable you to directly access
outside Central Office (CO) lines.

enables you to access available CO Lines from a group
of lines appearing under one button.
If your telephone does not have a

or

button, and you want to access outside CO lines,
you can use access codes. For a listing of these codes, see “CO Line Access Codes” on Page
99.
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to make or answer
a call and are known as your extension or intercom number. You can have multiple [DN]
buttons on your telephone (see Figure 6 on Page 6), including [DNs] belonging to another
[SDNs].
Incoming calls ring your telephone [PDNs] from the top down. For example, incoming calls to
Station 10 [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your station is
considered busy only when all of the [PDNs] are being used by your telephone or other
telephones and/or when your telephone is on a call on any type of CO Line or [DN].
If you have an LCD telephone, you can find out the actual [DN] of a
[DN] button by pressing the [DN] you want to display and dialing

. The number (
!
) displays.
Table 19 Directory Button Definitions
Button Definitions
[PDN]
Primary Directory
Number
Press to answer a call to the Primary Directory Number or to initiate a
phone call. The [PDN] is specifically your Extension Number or Intercom
Number. Your telephone can have up to four [PDN] buttons with your
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory
Number
Press to answer a call on a [PDN] of another telephone which appears on
your telephone as a [SDN]. You cannot set Call Forward and Voice Mail ID
code for [SDNs] on your telephone.
DN = 210

Buttons ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6UST DK Electronic Telephone
Figure 6 Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for individual
telephones. See Table 34 on Page 105 for a list of all the possible feature buttons.
[PhDN]
Phantom Directory
Number
Press to answer a call to the [PhDN]. Up to 8 [PhDNs] can be assigned to
one station. A [PhDN] can be assigned exclusively to a station or shared
among a group of stations. An example of a [PhDN] application is using
the [PhDN]as a common phone number for an entiredepartment, suchas
a Sales Department. The [PhDN] rings on all of the telephones of the
group when it is called.
You can only set Call Forward and Voice Mail ID code for [PhDNs] that are
owned by your telephone. You can have a separate message waiting
button and mailbox for each up to four [PhDNs] on your telephone.
Table 19 Directory Button Definitions
(continued)
Button Definitions
10-3
10-2
10-1
11-2
11-1
50 MW/50
51
54
Station 10's Primary Directory
Numbers [PDNs]
Secondary Directory Numbers
[SDNs] of Station 11
Calls to Station 11 can be originated
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
Phantom Directory Numbers
[PhDNs]
Station 10
11-2
11-1
10-3
10-2
10-1
50
51
58
Station 11
2516

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– LCD
The Grand Tour 7
If a button does not appear on your display or telephone keystrip label, see your System
Administrator for button assignments.
There are two available features that may not be programmed to buttons on your telephone –
"
and
"
. For the
"
feature, you can substitute thekey in any of the procedures.
For the
"
feature, you can substitute the

key for any of its referenced procedures.
LCD
In its idle state, the 32-character LCD feature of your EKT gives you an accurate desk clock
and calendar combination. The LCD automatically provides a variety of information and
feature prompts to make your call handling easier. When you have an outside call in progress,
the elapsed time display shows the duration of the call. You can also send/receive short
messages with other LCD telephones (see “Messages” on Page 79). All display functions
occur automatically as call processing proceeds.
A “+” next to the LCD readout (sample shown at right) on your
telephone indicates there is more data in memory. Press

to
advance through the information.
LCD Buttons
The three buttons to the right of the display provide various functions.
These functions are:

which scrolls through:
♦Message Waiting station numbers
♦Speed dial digits (if more than 16 digits) when in Mode 8.
CF-A 201-203+
JAN 01 TUE 12:19
Scroll Button
Page Button
Mode Button
SCRL
PAGE
MODE
2549
Figure 7 LCD Buttons

LCD –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8UST DK Electronic Telephone
#
which:
♦Changes Busy Field groups.
♦Records a user NAME/NUMBER for another station (used by station 200). Station 200
must be an LCD EKT to record a NAME/NUMBER display for any other station type.
♦Changes displays (date/time, elapsed time, message, call forward, dialed number).
♦Scrolls through speed dial numbers when using Mode 8.
"
which:
♦Enters or exits various mode functions (see Mode Definitions).
♦Cancels the beeping tone when using timed reminders.
(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)
Table 20 Mode Definitions
MODE Definition

Exit mode and return to clock/calendar display.
!
Display Busy Field.
Send a message to a Busy station.

Send a message to a Called station.
$
Displays LCD message number NN, where NN is a personal message.
Only displays the selected message and cannot be used to edit or create
a new message.
%
Check a Speed dial number and memo dialing.
&
Turn OFF Caller ID/ANI/DNIS information mode.
&!
Turn ON Caller ID/ANI/DNIS information mode.
&
Display Caller ID/ANI/Lost Call stored information.
&
View Call Park Orbit list.
'
Send a message to a Remote called station.
'$
Send a message to a Remote calling station.