Mitel 8500 User manual

Model 8500
MITEL
Endpoint User Guide

Mitel®Model 8500 User Guide – Issue 12, October 2008
Model 8500 Endpoint Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
Feature Buttons
Most of the following feature codes work when your
endpoint is idle. However, if you are on an active call or
if the endpoint is off-hook, you may need to press
(Special) to activate the feature before you enter
the feature code.
Commonly Used Feature Codes
Contact your system administrator for more information
about system features.
.
Button Action
Activates features while on active calls.
Provides volume control.
Scrolls through feature options.
Activates Handsfree Mode and
activates features.
Places the current call on hold.
CALL Selects an outside line or answers a
call.
IC Answers an intercom (internal) call.
MUTE Mutes the microphone.
DND Turns DND mode on or off.
PAGE Selects a page zone to place a page.
STN SPDL Accesses Station Speed-Dial numbers.
SYS SPDL Accesses System Speed-Dial numbers.
REDIAL Redials a telephone number.
CNF Places a conference call.
TRANSFER Transfers the current call.
MSG Connects to messages.
FWD Forwards the call to the specified
number
ANSWER Answers calls.
OUTGOING Selects an outgoing line for external
calls.
Feature Code
ACD Agent – Log In/Out 328
Automatic IC Call Access – On/Off 361
Automatic Trunk Call Access – On/Off 360
Background Music – On/Off 313
Call Forward – All Calls 355
Conference 5
Default Station 394
Directory 307
Do-Not-Disturb – On/Off 372
Handsfree – On/Off 319
Headset – On/Off 317
Hold – Individual 336
Hold – System 335
Hunt Group – Remove/Replace 324
Message – Cancel Left Message 366
Message – Delete Message 368
Message – Leave Message 367
Microphone Mute – On/Off 314
Page Receive – On/Off 325
Program Buttons 397
Program Station Password 392
Programmable Buttons – Default 395
Queue (Callback) Request 6
Record-A-Call 385
Reverse Transfer (Call Pick-Up) 4
Ring Tone Selection 398
Station Speed Dial 382
Station Speed Dial – Programming 383
Switch Keymap 399
System Forward – On/Off 354
System Speed Dial 381

Mitel®Model 8500 User Guide – Issue 12, October 2008
Answering Calls
Lift the handset, or press (Speaker) to answer
a call while using a headset.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the
extension number. If you enter incorrect digits,
you can press the MUTE button to move the
cursor backward, deleting the last digits entered.
Placing External Calls
Press the OUTGOING button or enter the
Outgoing Call access code (the default code is
8), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the
REDIAL button. The system automatically
selects a line and dials the number.
Transferring Calls to Other Extensions
1. While on the call, press the TRANSFER button,
and then enter the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and
then hang up. If the extension is
unavailable, press the flashing IC or CALL
button to return to the caller.
• Hang up to transfer the call and disconnect
the call from your endpoint.
Using Reverse Transfer
1. Lift the handset, and then press 4.
2. Dial the extension or hunt group number where
the call is ringing or holding.
Forwarding Calls
1. Press the FWD button, and then enter the
feature code, if applicable.
2. Enter the extension number, or press the
OUTGOING button or enter the Outgoing Call
access code (the default code is 8), and then dial
the telephone number.
Placing Conference Calls
1. While on the first call, press the CNF button to
place the call on hold.
2. Place a call to the next conference party. For
external calls, press the OUTGOING button or
enter the Outgoing Call access code (8is the
default code), and then dial the number.
3. After the party answers, announce the
conference, and then press the CNF button to
place the call on hold. If necessary, repeat this
step to add the remaining conference party.
4. Press the CNF button again to start the
conference.
Retrieving Messages
Lift the handset, and then press the MSG button.
A call is automatically placed to the party or
message center that left the message.
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:
• Press (Up) or (Down) to scroll
through the messages.
• Enter the two-digit number for the DND
message.
2. Press (Speaker) or lift and replace the
handset.
Placing a Page Announcement
1. Press the PAGE button.
2. Enter the page-zone number (0to 9).
3. After the tone, make your announcement, and
then hang up.

Mitel®Model 8500 User Guide – Issue 12, October 2008 Page i
Notice
This guide is released by Mitel Networks Corporation and provides information necessary to use the Model 8500
endpoint. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Some features or applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or applications may
require additional hardware, software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized provider:
If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel
Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
If you have any questions or comments regarding this user guide or other technical documentation, contact the
Technical Publications Department (USA) at:
[email protected]
Mitel®is a registered trademark of Mitel Networks Corporation.
Inter-Tel®is a registered trademark of Inter-Tel (Delaware), Incorporated.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks
Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.
© Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse
any copyrighted component of this work in other works must be obtained from Mitel.
Enter provider information above.

Page ii Mitel®Model 8500 User Guide – Issue 12, October 2008
Important Safety Instructions and Precautions
Remember the following safety guidelines when using the endpoint.
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers and/or making test s to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the .
• Perform tests during off-peak hours such as early morning or late evenings.
Safety Notices
The following notices may appear on the product or in the technical documentation.
Maintenance and Repair
There are no user serviceable parts inside the endpoints. For repairs, return the endpoint to an authorized Mitel
provider.
Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with
other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions,
contact your local Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.
Notice Description
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury and/or damage to the equipment or property.
Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and
maintenance (servicing) instructions are included in the literature accompanying the
product.
NOTE Changes or modifications not expressly approved by Mitel may void the user’s right to operate the
equipment.

Mitel®Model 8500 User Guide – Issue 12, October 2008 Page iii
Software Compatibility
Depending upon which software version your telephone system is using, some of the features included in this guide
may not be available for your endpoint. Check with your system administrator to see which software version your
telephone system currently uses and if there are any feature restrictions for your system.
Endpoint Usage
This equipment is not for connection to the telephone network or public coin phone service. It is only for use when
connected to Mitel systems.
WARNING
When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a
wet basement, or near a swimming pool.
• Avoid using an endpoint (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
• Do not use the endpoint to report a gas leak in the vicinity of a leak.
• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this endpoint to
an off premise application, an out of plant application, any other exposed plant application, or to any
equipment other than the intended application may result in a safety hazard, and/or defective operation, and/or
equipment damage. “Exposed plant” means where any portion of the circuit is subject to accidental contact
with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is
subject to lightning strikes.
• The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.
• Use only Mitel approved power adaptors.
• The handset supplied with the endpoint is not certified for use with any other phone. Use of the handset with
any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside
plant wiring.

Page iv Mitel®Model 8500 User Guide – Issue 12, October 2008
Notice to Canadian Customers
The Class B digital apparatus complies with Canadian ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice to European Customers
We, Mitel Networks LTD.
Of, Mitel Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
UK
Mitel Endpoint: 8500
Declare that for the hereinafter mentioned product the presumption of
conformity with the applicable essential requirements of
DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.
Any unauthorized modification of the product voids this Declaration.
For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory
Approvals Manager at the above address.

Contents
Mitel®Model 8500 User Guide – Issue 12, October 2008 Page v
Contents
Getting Started 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Message Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Endpoint Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Personalizing Your Endpoint 7
Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Assigning Features to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming DSS/BLF Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Resetting the Endpoint to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering and Placing Calls 13
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contents
Page vi Mitel®Model 8500 User Guide – Issue 12, October 2008
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Requesting a Callback (Queuing the Endpoint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Deleting Speed-Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Assigning Speed-Dial Entries to Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Features 19
Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enhanced Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Entering a Hookflash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Transferring Calls to External Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents
Mitel®Model 8500 User Guide – Issue 12, October 200 Page vii
Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Entering a Remote Programming Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Remote Programming to Change the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Remote Programming to Change DND Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Remote Programming to Forward Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Messages 29
Using Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Leaving Messages at Other Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Enabling or Disabling the Page Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Hunt Groups 35
UCD and ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Logging in to ACD Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting 39
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Index 41

Mitel®Model 8500 User Guide – Issue 12, October 2008 Page 1
Getting Started
Getting Started
Welcome
The instructions in this guide are for using the Model 8500 endpoint. The Quick Reference
Guide located at the beginning of this user guide is an overview of frequently used features.
Your endpoint should be powered on and ready to use. If you have any questions on the
operation of your endpoint, contact your system administrator for assistance.
Because a variety of voice mail products work with the Mitel 5000 system, this guide does not
include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for
your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded
Voice Mail Card User Guide, part number 835.3205, or the NuPoint Messenger Messaging User
Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator for
more information about your voice mail system.
NOTE
Because many endpoint features can be programmed to perform various tasks,
some features may work differently than the descriptions in this guide. Contact
your system administrator for more information.

Getting Started
Page 2 Mitel®Model 8500 User Guide – Issue 12, October 2008
About Your Endpoint
Your endpoint is equipped with a Message Indicator lamp and two types of buttons.
• Dialpad Buttons: Allow you to enter numbers and letters.
• Feature Buttons: Provide quick access to various phone features.
See “Feature Descriptions” on page 3 for more information about the endpoint features
1 – Handset 5 – Special button
2 – Message Indicator lamp 6 – Dialpad buttons
3 – Volume button 7 – Feature buttons
4 – Hold button 8 – Speaker
1 1 2
3
4
7
6
5
8

Mitel®Model 8500 User Guide – Issue 12, October 2008 Page 3
Getting Started
Feature Descriptions
The following sections describe default configurations. Your endpoint may be programmed
differently. Contact your system administrator for more information. See “About Your Endpoint”
on page 2 for endpoint feature locations.
Handset
The handset provided with this equipment is hearing aid compatible (HAC). If you are using
Handsfree Mode, you need to lift the handset before speaking.
Message Indicator Lamp
The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity.
See “Using Messages” on page 29.
Message Indicator lamp signals are described in the following table.
Volume
The telephone system has eight volume settings: handset intercom, handset outside call,
speakerphone intercom, speakerphone outside call, background music, ringing, handset
intercom dial tone, and speakerphone intercom dial tone.
Programmable Buttons
Most of the buttons on your endpoint are preprogrammed by the system administrator.
However, you can program some of the endpoint buttons for quick access to features or speed-
dial entries. See “Assigning Features to Programmable Buttons” on page 8 for instructions.
Dialpad Buttons
Use the dialpad buttons to dial phone numbers and enter feature codes.
NOTE
By default, the Message Indicator lamp is lit when you receive new messages.
However, this lamp can be programmed for other functions. Contact your system
administrator for more information.
Message Indicator Lamp Signal Description
Rapidly flashing You have an incoming call.
Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your endpoint is idle.

Getting Started
Page 4 Mitel®Model 8500 User Guide – Issue 12, October 2008
Feature Buttons
Feature buttons provide quick access to commonly used features. See the following table for
descriptions.
Button Action
(Special) Activates features while on active calls. Depending on how your system
is configured, you may need to press this button before you dial a
feature code.
(Up) (Down) Provides volume control for the ringer, handset, and speaker.
(Speaker) Activates Handsfree Mode (speakerphone).
Activates features.
(Hold) Places the current call on hold.
CALL Selects an outside line or answers a call.
IC Answers an intercom (internal) call.
MUTE Mutes the microphone.
DND Turns DND mode on or off.
PAGE Selects a page zone to place a page.
STN SPDL Accesses Station Speed-Dial numbers.
SYS SPDL Accesses System Speed-Dial numbers.
REDIAL Redials last external telephone number.
CNF Places a conference call.
TRANSFER Transfers the current call.
MSG Connects to silent and voice messages.
FWD Forwards the call to the specified number.
ANSWER Answers calls.
OUTGOING Selects an outgoing line for external calls.

Mitel®Model 8500 User Guide – Issue 12, October 2008 Page 5
Getting Started
Endpoint Signals
The endpoint has several audio and visual signals to indicate feature activity. The following are
a few helpful tips:
• Any buttons that are lit or blinking indicate call or feature activity.
• All endpoint button lamps illuminate at the same time for a few seconds when the endpoint
is reset or powered on.
• The following actions may cause an error tone:
oPressing an invalid button combination.
oSelecting a restricted feature.
oDialing a restricted or invalid number.
oDialing too slowly between digits.
oWaiting too long before performing the next step.
To correct, hang up and try again.
• Many features “time-out” if you wait too long before performing the next step. If this
happens, you must start over.
• “Off-hook” means the handset is in use. “On-hook” means the handset is idle.
Comfort and Safety Tips
Observe the following comfort and safety tips when using the endpoint:
• Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or
back discomfort, especially if you cradle the handset between your neck and shoulder. If
you frequently use the endpoint, you might find a headset more comfortable. See
“Headset Instructions” on page 5.
• Adjust the viewing angle:The built-in stand tilts to give you a better view of the buttons.
See “Adjusting the Viewing Angle” on page 7.
• Protect your hearing: Because prolonged exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the
handset receiver or headset. See “Changing Volume Levels” on page 7.
Headset Instructions
When using a headset, press (Speaker) to connect to or disconnect from calls.
If you have both a headset and a handset connected to your endpoint and you are using the
headset, you can quickly transfer audio to the handset by lifting the handset from the cradle.
Press to transfer the call back to the headset before replacing the handset in the cradle.
To connect and activate the headset:
1. Insert the headset jack into the Headset port located on the back of the endpoint.
2. Dial 317 to turn the headset on.
To turn off Headset Mode and activate the handset and speakerphone:
Dial 317.The handset or speakerphone is now activated.
NOTES
The headset must be HAC.
If your headset has a power-saver mode, make sure the system administrator has
enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss
the first few seconds of an incoming call.

Mitel®Model 8500 User Guide – Issue 12, October 2008 Page 7
Personalizing Your Endpoint
Personalizing Your Endpoint
This chapter describes features you can use to personalize your endpoint.
Adjusting the Viewing Angle
You can tilt the endpoint stand for a better view of the buttons.
To adjust the viewing angle:
1. Position the bottom of the endpoint base on a flat surface.
2. Tilt the endpoint to the desired angle.
3. Place the “feet” of the support mechanism in the holes on the base to secure the position
of the endpoint.
Changing Volume Levels
You can change the following volume levels:
• Ringer (alerting tone)
• Handset
• Headset
• Background music
• External speaker
You must be using the feature to change the volume level. For example, if you want to change
handset volume level, you must be using the handset. However, you can adjust the ringer
(alerting tone) volume level when the endpoint is idle.
To change a volume level:
1. While using the feature, press (Up) to increase the volume, or press (Down) to
decrease the volume.
2. Press the center of the button to save the setting.
Changing the Ring Tone
You can select one of nine different ring tones.
To change the ring tone:
1. With the handset on-hook, dial 398.
2. Do one of the following to listen to (or turn off) ring tones:
• Press 0to turn the ringer off.
• Press (Up) or (Down) or 1to 9to listen to ring tones.
3. Press (Speaker), #, or lift and replace the handset to select the ring tone.

Personalizing Your Endpoint
Page 8 Mitel®Model 8500 User Guide – Issue 12, October 2008
Listening to Background Music
If your system is equipped with a music source, you can listen to Background Music or system
audio (for example, organizational conference calls) through the external speaker.
To turn background music on or off:
Dial 313 (on/off toggle).
Assigning Features to Programmable Buttons
For quick access, you can assign feature codes, extension numbers, or speed-dial numbers to
your programmable buttons. You can then use the programmed buttons to activate features or
place calls. See “Default Access Codes” below and “Default Feature Codes” on page 9 for code
lists.
To assign a feature, extension number, or speed-dial code to a button:
1. With the handset on-hook, dial 397.
2. Press the button that you want to program.
3. Enter the feature code, extension number, or speed-dial code (0to 9) to be assigned to
the button.
Default Access Codes
The following are default system access codes. If your system uses different codes, record the
codes in the “New Code” column for reference.
Outside Line Access Codes
Extension Numbers
NOTES
Before assigning a speed-dial number to a programmable button, you must store
the number with either a Station or System speed-dial code. See “Using Speed Dial”
on page 16.
You cannot reprogram the default button assignments.
Code Type Code New Code
Emergency Call 911 (999/112 Europe)
Outgoing Call (Default) 8
Select Line Group 1 to 208 92001 to 92208
Automatic Route Selection 92000
Code Type Code New Code
Attendant 0
Endpoint Extensions 1000 to 1999
Hunt Groups 2000 to 2299