Telesis ITS821 User manual

ITS821
IP (VoIP) Telephone Set

ITS821
IP TELEPHONE SET
INSTALLATION AND USER’S MANUAL
This product is desig ed by Telesis CZ Ltd The VoIP protocol used is xSIP a d it
operates with Telesis bra d PBX a d switchi g systems
Desig er : Telesis CZ Ltd
U jeslí 1851/47
193 00 Praha 9
tel.:[phone]
[email protected]
http://www.telesis.cz
Doc No: IH/1039/eng/ver1.02
Dece ber 2008
TELESIS CZ©
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Before Enjoying Your New IP Telephone Set
1. Please read this manual carefully
2. Avoid exposure to heat sources or direct sunlight for your ITS821
3. ou may clean only the surface of your ITS821 with a slightly wet dust-cloth
4. Never use any chemicals for cleaning
5. Be careful not to drop any liquid on your ITS821
6. Be careful to place your ITS821 on a flat surface without any vibrations. Otherwise
it may drop and may be damaged or may cause damages
7. Never connect any connectors on your ITS821 to the MAINS or any other high
voltage or current sources
8. Always use the original 5Vdc mains power adapter with your ITS821.
9. Connect your ITS821 to IP network through its ethernet interface. Contact your
local Telesis Dealer for his assistance.
10. our ITS821 does not contain any parts for maintenance. In case of any failure, do
not open any covers of your ITS821. Please contact your local Telesis Dealer for his
assistance.
11. Do not loose any screws on your ITS821
Thank you
... for purchasing the ITS821 IP Telephone Set. It is specially designed for Telesis
brand IP PBX and switching systems for your comfort. It is manufactured to the
highest quality standards and tested vigorously to comply with requirement for its
product specifications.
In this manual, you will find basic information about quickly setting up your IP
Telephone Set and starting to use it. We hope that this simplified manual will get you
started and help you familiarize with your new IP Telephone Set.
For the appropriate operation of your new IP Telephone Set, your Telesis PBX or
switching system may need additional hardware, programming and/or licencing.
Please contact your local Telesis Dealer for details.
We hope that your ITS821 IP Telephone Set will serve you well and provide you with
all your communication needs now and in the future.
ITS821 Package
1. Telephone body / 1 pc
2. Handset / 1 pc
3. Handset to body cord / 1 pc
4. Line cord / 1 pc
5. Mains power adapter (5Vdc) / 1 pc
6. Installation and User’s manual / 1 pc
xSIP (eXtended SIP) Protocol
xSIP (eXtended SIP) protocol has been developed by Telesis. The main purpose of its
development is to make some value-added services in Telesis IP PBX and switching
systems to be applicable for VoIP calls too. Presently, Telesis offers two products with
xSIP protocol. One is the ITS821 IP Telephone Set, and the other is the XPhone IP
Softphone (with three editions; PC, Pocket PC , and Smartphone). All products bring
the comfort of Telesis digital sets over IP. Almost all the functions of Telesis digital
telephones are also applicable over IP with using xSIP protocol. To illustrate, ITS821
and XPhone PC are with a busy display panel showing the current status (idle, busy,
ringing, etc.) of 120 pre-programmed users in a Telesis. Features and value added
services provided by xSIP protocol are not available in the standard SIP protocol.
In brief, although Telesis systems support SIP protocol and allow standard SIP IP
telephones to be registered, Telesis xSIP products like ITS821 bring more comfort for
the users.
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ITS821 in Brief
ITS821 is an executive IP Telephone Set for “Telesis PX24 Hybrid IP PBX Business
Phone Systems” and “Telesis X1 Switching Systems” for the comfort of the user.
ITS821 has easy-to-use quick-access keys, menu keys and numerous dedicated keys
for various telephony tasks and personnel settings. It has a large back-lighted graphic
LCD.
ITS821 is connected to the IP network through its ethernet interface and powered by a
mains power adapter. The ITS821 handles multiple calls simultaneously, such as
receiving a new call while keeping another on hold.
It is possible to upgrade the firmware ITS821 IP Telephone Sets whenever new
features are added in time. New versions of the firmware are available in Telesis
Download Center at http://www.telesis.cz Thanks to the intelligent algorithms
storing all user parameters in Telesis PBX or switching system, replacing and/or
upgrading a ITS821 IP Telephone Set usually does not require any re-programming.
ITS821 General Features
1. Easy-to-use menu
2. Calling number display
3. Calling name display
4. Received calls list
5. Lost calls list
6. Called numbers list
7. Calling from directory
8. Call forwarding (unconditional, no-answer, on-busy)
9. Message waiting
10. Hot-line
11. Reminder service
12. Do not disturb
13. Hands-free and mute
14. Volume control
15. Ring-melody level control
16. Transfer and flash keys
17. Conference, Disconnect ,Redial keys
18. Call park keys
19. Programmable function keys
20. Headset and microphone jacks
21. Ethernet interface
22. Mains power adapter jack
ITS821 Advanced Features
1. Large graphic LCD
2. Language options
3. Continuously back-lighted dial keypad
4. Flexibility with using the Shift key
5. Easy access to hundreds of users
6. Busy display panel for hundreds of users
7. Led indicators
8. Personal conversation recording with
a single key
9. Tracing transferred calls and acting (like
recollecting)
10. Numerous composed ring melodies
ITS821 Reco ended Enviro ental Conditions
1. Temperature range: 0-40 °C
2. Humidity range: %0-85 (non-condensing)
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ITS821 Choosing the Right Location
Ensure that the location, where your ITS821 IP Telephone Set resides, does not
contain:
1. High voltage lines, smoke, dust, gas or radiation (such as a generator, photocopier
etc.)
2. Radio equipment that generates or emits high level signals
3. Sever, pipes, or valves that could leak or cause condensation
4. Vibration causing the set
5. Exposure heat sources or direct sunlight
ITS821 Connections
Connectors on the body of the ITS821 IP Telephone Set are clearly marked with
following signs. Please do the connections appropriately.
Connect the handset cord into this connector
Ethernet interface. Connect this to the IP network
Connect the optional headset into this connector
Connect the optional microphone into this connector
ITS821 Keys in General
ITS821 IP Telephone Set has 62 keys in total. Most of the keys are equipped with the
advanced back-lighting technology, which is developed by Telesis A.S.
ITS821 Dial Keypad
Dial Keypad is a 4x3 matrix, which includes the number keys 0-9 and additional * and
# keys. This keypad is continuously but slightly back-lighted for fashion as well as
readability in low light conditions.
ITS821 Menu Keys (Navigation Keys)
ITS821 IP Telephone Set has 5 navigation keys for menu functions.
OK key is to operate or confirm a selection within the menu. / keys are up and
down keys respectively. They are used to display menu selections and navigate within
the menu. ESC key is to leave the menu or cancel a selection. DEL key is to delete the
data edited (such as numbers) whenever it is necessary.
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ITS821 Call Park Keys
ITS821 IP Telephone Set has 4 Call Park keys in total.
When the ITS821 is in conversation state, the active call may be parked on a free park
key. Park keys are distinguished with their back-lighting states. If a park key is not
lighted (OFF state), its is free. If a park key is lighted (ON state), it has a parked call.
When a free park key is pressed, the active call parks on it and the ITS821 becomes
free for the next call. When a lighted park key is pressed again then the parked call on
this key is retrieved.
ITS821 Hands-free and Mute Keys
Spkr key starts the handsfree function. When Spkr key is pressed, it lights ON. Mute
key starts the mute function. When Mute key is pressed, it lights ON. During the mute
state, the ITS821 stops transmitting voice towards the other party in conversation.
ITS821 Shift and Function Keys
Shift key together with F1, F2, F3 keys provide several flexible functions in usage.
When the Shift key is OFF (not lighted), Rdial key is used for re-dialing,
Disc key is used for disconnecting the call, and Conf key is used for creating
a conference.
If the Shift key is pressed once or more than once, shift state changes. Shift
states are indicated and distinguished with the backligthing state of the key.
Shift key may be fast blinking, slow blinking, or continuously lighted. In
each of these shift states, a different function can be programmed for F1, F2,
F3 function keys. In other words, when the Shift key is OFF, F1 key is for re-
dialing. When the Shift is fast blinking, F1 key may be for another function.
When the Shift is slowly blinking, F1 key may be for some other function.
When the Shift is continuously lighted, F1 key may be for a completely
different function.
ITS821 Shift and Quick-access Keys
ITS821 IP Telephone Set has 30 quick-access keys in total. These keys are numbered
00 to 29. Each key is with the back-lighting technology. Whenever a key is pressed, a
pre-programmed number on this key is dialed. If pre-programmed numbers of these
keys are the local users of the Telesis PBX or switching system then quick-access keys
also operate as the BDP (busy display panel). That means, keys show busy, free,
ringing states of local users with their lights ON, OFF, blinking respectively.
If the Shift key is pressed once or more than once, shift state changes. Shift states are
indicated and distinguished by the backligthing state of the key. Shift key may be fast
blinking, slow blinking, or continuously lighted. In each of these shift states, a
different number can be programmed onto a quick-access key. In other words, when
the Shift key is OFF, “quick-access key 00” may be programmed for the number
“aaa…..”. When the Shift key is fast blinking, “quick-access key 00” may be
programmed for the number “bbb…..”. When the Shift key is slowly blinking, “quick-
access key 00” may be programmed for the number “ccc…..”. And when the Shift key
is continuously lighted, “quick-access key 00” may be programmed for the number
“ccc…..”.
ITS821 Alphabetic Keyboard
Quick-access keys on the ITS821 IP Telephone Set may
also be used as Alphabetic or text keys. Whenever it is
necessary ITS821 IP Telephone Set automatically
interprets pressed quick-access keys as letters or characters
right next to the numbers. This alphabetic or text keyboard
is especially useful in operating some functions within the
ITS821. One example is searching names through the
Directory list.
ITS821 Other Keys
Fash key is to hold the call before transfer or colsultation. Pressing the key
again retrives the held call.
Trans key is to transfer a held call to another destination.
+/- keys are to increase and decrease volume and ringer volume.
Rec key is to record a personal conversation bi-directionally (i.e., both
calling and called party’s voices are recorded). In conversation state,
pressing Rec key starts recording and the key is lighted (ON). When the
key is pressed again, recording stops and the key lights OFF. During the
same conversation record function can be used several times for multiple
and partial recordings.
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Note: Certain parts of the software which deliver particular functionality to a
particular Telesis PBX or switching system are technologically secured to prevent their
unlicensed use. The licensed optional parts should be enabled as detailed in technical
documents of the relevant Telesis PBX or switching system. Otherwise the optional
parts of the software terminate a short time after the Telesis PBX or switching system
is turned on. Personal conversation recording with using Rec key may also need your
Telesis PBX or switching system to have additional hardware, programming and/or
licensing. Please contact your local Telesis Dealer for details.
ITS821 Status La ps
ITS821 IP Telephone Set has 6 status lamps (LED type) in total.
A lamp is ON when the ITS821 is in-use. It blinks in ringing state.
B lamp blinks fast when there is a “message waiting”. It blinks slowly when there is a
“voice mail” or “personal voice recording” on the ITS821. It is ON (continuously
lighted) when there are both “message waiting” and “voice mail (or voice record)”.
C lamp blinks when “do not disturb service” is active.
D lamp blinks when there is a “call waiting”.
E lamp blinks when “reminder (wake-up) service” is active.
F lamp blinks fast when “unconditional call forwarding service” is active. It blinks fast
if “divert routed calls service” is active. It is ON (continuously lighted) when both
services are active.
ITS821 Menus
Menu of the ITS821 IP Telephone Set has the following selections:
<Missed calls>,
<Dialed numbers>,
<Incoming calls>,
<Voice messages>,
<Directory>,
<Setting volume control>,
<Setting ringer volume>,
<Setting ringer melody>,
<Programming function keys>,
<Programming quick access keys>,
<Call forward Unconditional>,
<Call forward busy>,
<Call forward no reply>,
<Hot line>,
<Call waiting>,
<Do not disturb> ,
<Head set>,
<Wake up>,
<About Xymphony Telesis>.
Make your selections and operate functions with using the navigation keys.
OK key is to operate or confirm a selection in menu. / keys are up and down
keys respectively. They are used to display menu selections and navigate the menu.
ESC key is to leave the menu or cancel a selection. DEL key is to delete data edited
whenever it is necessary.
ITS821 Cleaning
ou may clean your ITS821 IP Telephone Set if it is necessary only. Disconnect the
line cord and mains power adapter from the body of your set before cleaning. Clean
only the surface of your ITS821 with a slightly wet dust-cloth . Never use any
chemical cleaners (liquid or spray). Leave it to be dried and then connect the line cord
again.
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ITS821 Periodic Maintenance
our ITS821 IP Telephone Set does not contain any parts for periodic maintenance.
Consequently, periodic maintenance is not a condition at all. However, you may prefer
(or need) some maintenance of your ITS821 for some reason. Please contact your local
Telesis Dealer for his assistance then. In any case, never do this by yourself. Do not
open any covers of your IP Telephone Set. Do not untighten any screws on your
ITS821.
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Progra ing the ITS821 IP Telephone Set
Connect your ITS821 to your local area network. The default IP address of your ITS821
is 10.0.0.112. Connect to your set with using a web browser. When the connection is
established, you will see the following page.
Click on the IP Settings link. The following page opens.
Adjust, the new IP address, subnet mask, and default gateway IP address according to
your requirements.
If you wish a protected access for connecting your ITS821 next time, edit an account ID
and password.
As the next step, go back to Homepage. Click on the IP Settings link. The following
page opens.
In this page, Xymphony IP address field is the IP address of your Telesis IP PBX or
switching system. To remind you, your ITS821 will try to register this IP address.
Note that, you should have already xSIP user programmed in your Telesis IP PBX or
switching system. Each xSIP user in Telesis system has:
•an account ID
•an authentication ID
•a password
Xymphony operating system of your Telesis IP PBX or switching system allows the
password to be minimum 12 character long.
ou may contact your local Telesis Dealer for his assistance in programming Telesis
IP PBX or switching system if you would have any difficulties to create an account.
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Edit;
•your account ID
•your authentication ID
•your password
properly, that means, these should match your setting preprogrammed in your Telesis
IP PBX or switching system.
Click on OK button.
With this simple programming, your ITS821 IP Telephone Set would be able to register
the integrated xSIP registrar of your Telesis IP PBX or switching system.
To make the firmware upgrade, you should start your ITS821 IP Telephone Set in boot
mode. To do this
•disconnect the mains power adapter from your set,
•press on the Spkr key on your set,
•keep the Spkr key pressed and connect again the mains power adapter from your set
our ITS821 starts in boot mode. The IP address of your ITS821 returns to 10.0.0.112.
Connect to your set with using a web broswer. When the connection is established, you
will see the following page.
Click on the Upload firmware link. And upload the new firmware to your ITS821.
When the uploading completes, click on the Bootloadpload firmware link. our ITS821
starts with the new firmware.
Note that: Starting the ITS821 in boot mode returns IP settings to factory defaults.
However, Account settings (Xymphony IP address, account ID, authentication ID,
password) remain the same. ou only need to re-adjust the IP settings of your ITS821
after firmware upgrade.
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ITS821 TECHNICAL SPECIFICATIONS:
PROTOCOL : Telesis xSIP (eXtended SIP)
LCD
Type : Back-lighted, graphic
# of rows : 8
# of columns : 25
Total # of characters : 200
KEYS
Total # of keys : 62
Dial keypad : 4x3, continuously back-lighted for fashion and usability
Navigation : 5 keys
Call park : 4 back-lighted keys
Call record : 1 red back-lighted key
Call transfer : 1 key
Volume control : 2 keys (up and down)
Shift function : 1 green back-lighted key
Quick access : Back-lighted 30 keys (120 with using the Shift key)
Redial : 1 key
Transfer : 1 key
Disconnect : 1 key
Conference : 1 key
Speaker-phone : 1 back-lighted key
Mute : 1 back-lighted key
Flash : 1 key
Function keys : 3 keys (more functions with using the Shift key)
Text keypad : 30 characters (English Alphabet plus others)
OTHERS
Ethernet jack : es
Power adapter jack : es
Headphone, mic. jack : es
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