Telstra T-VOICE502 User manual

1
TELSTRA
T-VOICE®502 HANDSET
USER MANUAL

2
GETTING TO KNOW
YOUR HANDSET
Handset keys
Earpiece
Display Volume keys
LED indicator
Dialled calls
“End Call” / Power key
Space key
Activating / deactivating
the key lock
Internal call key
Softkey (multi-
functional key)
Navigation key
Talk key / speaker phone
Calls list
Call Voicemail
Switch ringer on/off,
select upper or
lower case
Redial key
Microphone
Softkey (multi-
functional key)
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial Internal

3
Softkeys (multifunctional keys) Right softkey: Open menu, choose menu options, confirms entries/
settings. Left softkey: Open Contacts, returns to previous menu step, delete characters while entering text.
Navigation key For scrolling up/down or right/left.
Dialled calls Opens list of last dialled calls.
Calls list Access to answered, missed, dialled calls.
Talk key/Speakerphone For making and accepting calls and switching to hands- free.
“End call”/Power Key Press briefly to end a call or return to standby mode. Press and hold down to switch
the handset on/off.
Volume key In call volume adjustment during calls, ringtone volume adjustment in idle.
Alphanumerical keypad For dialling telephone numbers.
Space key When entering name, insert space. While dialling, insert a dialling pause.
Voicemail Press and hold down for direct access to Telstra’s voice message service.
Asterisk key For entering asterisks. In idle mode: Press and hold down to switch handset ringer on/off.
When entering names, switch between upper and lower case lettering.
Hash key For entering the hash symbol. In idle mode: Press and hold down to switch keylock on/off.
Redial Call back the last dialled number.
Internal call key For making calls between T-Voice 502 Handsets and smart devices
with the T-Voice app installed.
9wxyz
0
1
2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial Internal
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial
Internal
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial Internal
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial
Internal
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*
#
Redial Internal
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial Internal

4
Handset display symbols
The following symbols are displayed on your handset.
Coverage symbol
Reception displayed when the handset is
within range of the Gateway. Flashes yellow
when out of range of the Gateway or not
registered with the Gateway.
Alarm set
Indicates that the alarm is set.
Handsfree on
Indicates that handsfree speaking is activated.
Ringer off
Indicates that the ringer is switched off.
Keypad lock
Indicates that the keypad is locked.
Battery full
Indicates that the batteries are fully charged.
Battery empty
Indicates that the batteries are almost discharged.
Missed calls
Displayed if you have missed calls in the calls list.
You have messages.
Displayed if you have new voice messages.
* * You must have Telstra’s Messagebank or Telstra
Home Messages 101 service activated to access your
voice messages.
Home number
Mobile number
Office number
Symbols presented in the Contact and Call List
indicate the phone number type.
LED indicator
Your TELSTRA T-VOICE 502 handset has a LED indicator allowing you to know the status of your phone.
Solid green - Batteries near to fully charged.
Flashing green on dock - Batteries charging.
Flashing blue - You are receiving an internal or external call.
- You have one or more missed calls.
- You have one or more voice messages.
- You are receiving a software update.
Solid red off dock - Low charge.
Flashing red off dock - Very low charge, batteries need charging.
To stop the LED flashing blue, open the Call Log and scroll through your missed calls and/or listen to
your Voice messages. To stop the LED flashing red, place the handset into the charging cradle.

5
PRACTICAL
ADVICE
After successful registration of your handset, the following signposts may help you to find
important functions quickly.
Information about on page
Link Handset to Telstra Gateway 12
Wiring your gateway 13
Add a new contact 24
Voicemail setup 28
Modify ringtones 30
Set alarm clock 31
Turn on keypad lock 22
Activate handsfree operation 20
Locate a mislaid handset 22
Redial last dialled numbers 22
Trouble-shooting 34

6
WHAT’S
INSIDE
02 Getting to know your handset
02 Handset keys
04 Handset display symbols
04 LED indicator
05 Practical advice
06 What’s inside
08 Safety precautions
08 If the device is passed to another user
09 Environmental impact
10 Preparing the handset
10 Contents of the package
10 Power up the handset
10 Inserting the rechargeable batteries
10 Removing the battery compartment cover
10 Connecting the charger
11 Charging the batteries
11 Select your language
11 Installation assistant
12 Link Handset to Telstra gateway
12 Handset Range
13 Wiring your Telstra gateway
13 Telstra Gateway Max Setup
13 Telstra NBN Customers
13 Telstra Broadband NBN with Existing Phone
14 Telstra Broadband (ADSL) Customers
14 Telstra Broadband (ADSL) with Existing Phone
15 Telstra Fixed Wireless Customers
15 Telstra Fixed Wireless Customers
with Existing Phone
16 T-Gateway Setup
16 Telstra NBN Customers
16 Telstra Broadband NBN with Existing Phone
17 Telstra Broadband (ADSL) Customers
17 Telstra Broadband (ADSL) with Existing Phone
18 Telstra Fixed Wireless Customers
18 Telstra Fixed Wireless Customers
with Existing Phone
19 About the user guide / menus
19 User guide fonts and symbols
19 Main menu
19 Menu navigation
20 Making and receiving calls
20 Making a phone call
20 Accepting a call
20 Handsfree operation
21 Earpiece/handsfree volume
21 Mute
21 Dialled calls
22 Redial
22 Group call (paging)
22 Keypad lock
22 Internal calls
22 Call waiting
23 Starting a second call
23 Toggle (switching between two calls)
23 Call transfer to another handset
23 Three-way calling
24 Contacts
26 Calls List
26 Missed, answered and dialled calls
26 Icons in the call list
26 Dialling a number from the calls list
26 Deleting individual entries
26 Deleting an entire list
26 Deleting all lists
27 Saving numbers from the calls list to the contacts

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28 Call Features
28 Voicemail (Network answer machine)
28 Call forwarding
28 Call waiting
29 Call return
30 Audio
30 Ringtones
30 Sounds
31 Clock
31 Appointments
31 Set alarm
31 Time/Date format
31 Time zone
32 Settings
32 Handset settings
32 Handset names
32 Language
32 Registration
33 Deregister a handset
33 Reset
33 Software version
34 Faults and trouble-shooting
35 Appendix
35 Care
35 Disposing of the rechargeable battery
35 Software update
35 Warranty Conditions

8
SAFETY
PRECAUTIONS
Your new Telstra T-VOICE 502 handset is intended for use within Australia for connection to
the public telephone network and Telstra’s NBN or ADSL Service, paired with a compatible
Telstra gateway (T-Gateway®or Telstra Gateway Max™). Please read the safety precautions
and user guide carefully before installing the telephone.
The user guide is a part of the product package and must be passed on to a new owner.
Caution: Warning/danger statement, follow safety precautions!
• The ambient temperature must be between 5 °C and 40 °C.
• Please note that the ringer for incoming calls as well as signal tones are emitted on
the handset loudspeaker. Do not therefore hold the handset close to your ear while
one of these functions is on, otherwise your hearing may be affected.
• Use only the following supplied power supply:
- MN-A002-A145 ; 7.5 V, 300mA from MEIC
• This product requires an electrical supply of 100-240 volts AC.
• The mains power plug must always be easily accessible.
• To disconnect the device from mains, separate the plug from the wall socket first.
Rechargeable batteries
Use the two supplied rechargeable batteries:
- HFR-44AAAJ800 from HIGHPOWER
Using other rechargeable batteries or non-rechargeable batteries/primary cells can
be dangerous and cause malfunctions in or damage to the telephone.
Product dimensions and weight
168 x 51 x 21.5 mm / 140g
Please note:
• Do not immerse batteries in water or throw in the fire.
• Rechargeable batteries can become warm while recharging.
This is normal and not dangerous.
• Do not use any other type of charger since this may damage the batteries.
• Before using the telephone, wearers of hearing aids should note that radio signals can be
picked up by the hearing aid and cause an unpleasant buzzing noise.
• Do not use your cordless telephone in environments at risk from explosion (e.g.
paintworks, petrol stations etc.)
• Do not position the telephone in bathrooms or showers.
• The radio signals may influence the working of medical equipment.
• In the event of a power cut or if the batteries are discharged, your cordless telephone will
not function!
• The handset must not be charged up without batteries or the battery cover in place.
• Do not touch open contacts.
!

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Small Metal Objects
Small metal objects may stick to the handset due to the presence of magnetic fields on the handset.
Exercise caution when used where metal objects can be picked up.
Environmental impact
At the end of the product’s life cycle, the telephone must not be disposed of in normal
domestic waste. Please take it to a collection point for processing electrical and
electronic equipment.
Some materials used in this product can be recycled if you take it to a recycling depot.
By recycling parts or raw materials from used products you will be making an important
contribution to environmental protection. Please contact your local authority if you require
information about collection points in your neighbourhood.


10
!
PREPARING THE
HANDSET
Contents of the package
Power up the handset
Inserting the rechargeable batteries
The bottom part of the handset contains a battery compartment
for housing two type AAA batteries.
Removing the battery compartment cover
Slide the battery compartment cover downwards and lift it up.
Insert the batteries in the battery compartment. Make sure the polarity is
correct. Insert the batteries so that the flat end (negative polarity) of the battery
is pressing against the spring. The handset will not function if the batteries are
incorrectly inserted, and this may result in damage.
Connecting the charger
Insert the AC adaptor plug into the socket on the charging unit. Then connect the AC adaptor to the
power outlet.
• Your handset will not function if the power supply is not correctly connected, or during a
power failure (no emergency mode).
• The telephone cord must pass under the charging cradle to assure its proper standing.
• Position the charging cradle in a clean, dry and well-aired location. The ambient temperature
must be between 5 °C and 40 °C.
Safety note
Use only the following supplied power supply:
- MN-A002-A145 ; 7.5 V, 300mA from MEIC
T-Voice
502 handset
Power Charging
cradle
Quick
start guide
2xAAA
batteries
Telephone
cord

11
Charging the batteries
The batteries will take approximately 14 hours to fully charge, before the handset is ready for first use.
• For proper operation of the handset the batteries must be fully charged initially.
• Do not insert the handset in the charger without batteries.
• Do not use any other type of charger since this may damage the batteries.
The following symbols indicate the charging status on the handset display:
“high” “medium” “low” “requires charging”
Please note: after you have inserted the batteries for the first time, the battery display will indicate
the correct information on the charging status only after a complete charging cycle. Use only approved
rechargeable batteries NiMH AAA. Never use disposable batteries/primary cells.
Approved models: - HFR-44AAAJ800 from HIGHPOWER
• You can replace the handset in the charger after every call. Charging is electronically controlled to
ensure optimal charging of batteries in different charge states. Avoid removing the batteries from the
handset for no good reason, since this affects the optimum charging cycle.
• You can use the telephone for up to 10 hours with fully charged batteries. The handset has a standby
time of up to 150 hours.
• If the battery charge status has reached its lower limit, the battery symbol ( ) flashes in the display
and a warning signal is heard. You have only a few minutes of talk time left.
Select your language
When the batteries have been inserted for the first
time the language choice appears.
1. Use the arrow keys to select your language.
2. Select OK to confirm.
Deutsch
Français
Italiano
English
Back OK

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Link Handset to Telstra Gateway
Link your handset
1. On first use your T-Voice handset will prompt you to put the handset in registration mode. Press OK.
2. Long press the DECT button on your compatible Telstra gateway (T-Gateway/Telstra Gateway Max) for
5 seconds and release. The DECT light on the gateway will start flashing.
3. If the handset keeps searching, repeat step 2.
4. When your handset is linked, you will now see the main handset screen. To start making and receiving calls
on your handset, ensure your gateway is wired correctly. Refer to “Wiring your Telstra gateway” located on
page 14 of this user manual.
Contacts
12:01PM
10 Mar
Phone 1
Menu
Your handset will look
similar to the diagram
above when it is ready.
Handset Range
The maximum range between the Telstra gateway and the Telstra T-Voice 502 handset is up-to 50 metres
indoors and 300 metres outdoors. Depending on the surrounding conditions as well as structural factors, the
range may be smaller. If the range is exceeded, the call will be disconnected unless you move back into range
within a few seconds.
• Do not expose the handset/charger to direct sunlight.
• Protect the handset/charger against moisture. Do not position the handset/charger in rooms exposed to
condensation, corrosive steam or excessive dust. Condensation can be present in basements, garages,
or sheds.
Position the handset/charger in a clean, dry and well-aired location. Choose a place which is stable, level,
and not subject to vibrations. To avoid mutual interference, do not position the handset/charger in the
immediate vicinity of electronic equipment such as hi-fi systems, office equipment or microwave ovens.
Avoid positioning the telephone near heat sources such as heating elements or near obstacles such as metal
doors, thick walls, and cupboards.
DECT
Telstra Gateway Max
DECT button
DECT
DECT button
DECT
The DECT button is
located on either
the back or side of
your gateway.
Telstra T-Gateway

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Prior to using the T-Voice 502 handset you need to ensure that your compatible Telstra gateway is set up to
make and receive phone calls.
Telstra Gateway Max Setup
A) Telstra NBN Customers
• If you have had a Telstra Broadband (NBN) service installed at your premise you will not be required to
perform any additional wiring on the Telstra Gateway Max. Once you have linked your T-Voice 502 to the
gateway you will be able to make and receive calls.
• If you have had a Telstra Broadband (NBN) service installed that did not require any NBN equipment to be
installed at your premise, follow the same instructions as the Telstra Broadband (ADSL) service
B) Telstra Broadband NBN with Existing Phone
• If you have an existing phone you would like to continue to use, insert the phone cable of the existing phone
into the green phone socket on the back of the Telstra gateway, as shown below.
If you have back to base alarms or are a Priority Alert customer it is recommended that you contact
Telstra on 132200 to arrange for a Telstra Technician to set up your phone service. Additional
technician callout charges may apply.
WIRING YOUR
TELSTRA GATEWAY

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C) Telstra Broadband (ADSL) Customers
1. Connect a phone cable between the Local Phone socket on the ADSL Filter and the black PSTN socket
on the gateway.
2. Connect a phone cable between the ADSL modem socket on the ADSL Filter and the grey DSL socket
on the gateway.
3. Connect a phone cable between the wall socket on the ADSL Filter and the wall outlet, as shown below.
D) Telstra Broadband (ADSL) with Existing Phone
If you would like to continue to use an existing phone in your home, insert the phone cable of the existing
phone into one of the green Phone sockets on the back of the Telstra gateway, as shown below.

15
E) Telstra Fixed Wireless Customers
Telstra Fixed Wireless is a service where the broadband is provided wirelessly using the NBN network and the
voice service is provided over a normal telephone line. If you have a Telstra Fixed Wireless Broadband service
that includes a Telstra Fixed Home phone service, ensure that there is a phone cable connected to the black
PSTN socket on the gateway and the wall socket as shown below.
F) Telstra Fixed Wireless Customers with Existing Phone
Connect the existing phone to one of the green Phone sockets, as shown below.

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T-Gateway Setup
A) Telstra NBN Customers
• If you have had a Telstra Broadband (NBN) service installed at your premise you will not be required to
perform any additional wiring on the T-Gateway. Once you have linked your T-Voice 502 to the gateway you
will be able to make and receive calls.
• If you have had a Telstra Broadband (NBN) service installed that did not require any NBN equipment to be
installed at your premise, follow the same instructions as the Telstra Broadband (ADSL) service
B) Telstra Broadband NBN with Existing Phone
• If you have an existing phone you would like to continue to use, insert the phone cable of the existing phone
into the green Phone socket on the back of the Telstra gateway, as shown below.

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C) Telstra Broadband (ADSL) Customers
1. Connect a phone cable between the Local Phone socket on the ADSL Filter and the black PSTN socket
on the gateway.
2. Connect a phone cable between the ADSL modem socket on the ADSL Filter and the grey DSL socket
on the gateway.
3. Connect a phone cable between the wall socket on the ADSL Filter and the wall outlet, as shown below
D) Telstra Broadband (ADSL) with Existing Phone
If you would like to continue to use an existing phone in your home you will need a phone double adaptor as
shown below. The double adaptor can be purchased from any leading electronics store.

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E) Telstra Fixed Wireless Customers
Telstra Fixed Wireless is a service where the broadband is provided wirelessly using the NBN network and the
voice service is provided over a normal telephone line. If you have a Telstra Fixed Wireless Broadband service
that includes a Telstra Fixed Home phone service, ensure that there is a phone cable connected to the black
PSTN socket on the gateway and the wall socket as shown below.
F) Telstra Fixed Wireless Customers with Existing Phone
If you would like to continue to use an existing phone in your home you will need a phone double adaptor as
shown below. The double adaptor can be purchased from any leading electronics store.

19
ABOUT THE
USER GUIDE/MENUS
User guide fonts and symbols
Uppercase bold characters indicate softkey functions. These pictograms indicate the keys to be
pressed. Uppercase bold italic characters indicate texts appearing on your handset display.
Main menu
The available menu icons appear on the display:
Contacts Calls list
Call Features Audio
Clock Settings
Press to select the desired icon. The title of the selected menu appears at the top of the
display (e.g. Audio).
Menu navigation
Your handset provides you with an easy-to-follow menu. To select main menu, sub-menu and
options, press the softkey below the corresponding display text.
With the handset switched on and ready for use, press the softkey
1 2abc 3def
5jkl4ghi 6mno
8tuv7pqrs 9wxyz
0
Aa
*#
Redial Internal
under MENU to open the
menu selection and use the navigation key to scroll to the menu you are seeking.
Press the softkey under OK to open the options list, use the navigation key to scroll down the
list to the preferred option, and confirm the option by pressing OK.
Back to previous menu
Press BACK to return to the previous menu.
End menu
To exit a menu, press the left softkey under BACK. If you want to return to the main menu screen,
press .
Redial
#

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MAKING AND
RECEIVING CALLS
Making a phone call
First, enter the number. Press to dial the number. If you enter an incorrect number, you can:
• delete it by pressing repeatedly the softkey under CLEAR: short press to delete characters / long press to
delete the entire number.
• move the cursor to the desired character by pressing the navigation key (left/right).
Ending a call
Press or replace the handset in the charger.
Accepting a call
The caller’s number will be displayed if you have Calling Number Display (CND) activated. The name is
displayed if saved in the Contacts.
Press to accept the call.
To check the status of your CND, or to activate this service, order online at www.telstra.com or call 132200.
Handsfree operation
You can use the handsfree function to conduct calls without holding the handset in your hand and allow
others present in the room to take part in the call.
Activating handsfree before a call:
1. Enter the desired phone number.
2. Press twice. The display shows and you can hear the ringing signal over the handset loudspeaker.
3. Press to deactivate handsfree speaking.
Switching to handsfree speaking during a call:
1. Press .
2. To deactivate handsfree speaking press one more time.
• Do not hold the handset close to your ear during handsfree operation, the loudspeaker
volume can be very high.
• If you have activated handsfree operation during a call, you can replace the handset in the charger
without ending the call.