Tescom NEOLINE 1000 User manual

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NEOLINE
SERIES
1000 – 2000 – 3000
1000XL – 2000XL – 3000XL
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Phase In
-
1
Phase Out
USER MANUAL

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Thank you for purchasing product. Observe the warnings on the machine
and manual strictly and properly keep the manual. Do not operate the UPS
before read safety notes and operation instructions.

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TABLE CONTENT
1. Introduction.............................................................................................................................................2
1.1 Description of Commonly Used Symbols......................................................................................2
1.2 Safety Instructions.........................................................................................................................2
2 Product Description..............................................................................................................................4
2.1 System Type and Configuration....................................................................................................4
2.2 The Appearance of the UPS .........................................................................................................5
2.3 Operating Principle........................................................................................................................6
3 Installation..............................................................................................................................................8
3.1 Unpacking Inspection....................................................................................................................8
3.2 Installation Notes...........................................................................................................................8
3.3 Cable Connection..........................................................................................................................9
3.3.1 Connecting Input and Output Cables......................................................................................9
3.3.2 Operation Procedure of External Battery for Long backup Time UPS..................................11
3.3.3 Connecting Communication Interface...................................................................................13
4 Operation..............................................................................................................................................15
4.1 Introduction of Display Panel ......................................................................................................15
4.2 Operation Mode ..........................................................................................................................17
4.2.1 Normal mode.........................................................................................................................17
4.2.2 Bypass mode....................................................................................................................18
4.2.3 Battery mode....................................................................................................................19
4.3 Operating Instructions.................................................................................................................19
4.3.1 Turning On and Completely Powering Down the UPS.....................................................19
4.3.2 Conducting Battery self-diagnosis....................................................................................20
4.3.3 Error Code and Warning Code ........................................................................................21
5 Maintenance.........................................................................................................................................22
5.1 Battery Maintenance...................................................................................................................22
5.2 Checking UPS function.............................................................................................................. 23
6 Troubleshooting ..................................................................................................................................24
7 Specifications ......................................................................................................................................25
7.1 Electrical......................................................................................................................................25
7.2 Mechanical ..................................................................................................................................26
7.3 Environmental............................................................................................................................. 26
7.4 EMC.............................................................................................................................................26
7.5 Safety ..........................................................................................................................................26
8 Warranty...............................................................................................................................................27

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1. Introduction
1.1. Description of Commonly Used Symbols
Some or all of the following symbols may be used in this manual and may appear in your
application process. Therefore, all users should read the form carefully and thoroughly.
1.2. Safety Instructions
1. Read this manual carefully and thoroughly before operation the UPS and save this manual
properly for future reference.
2. Do not tear up or shatter the alarm table on the UPS and pay attention to it.
3. Please do not overload the UPS beyond its designed capacity.
4. The UPS contains large capacity batteries. The case of the UPS must not be opened by
untrained personnel; otherwise it may cause electric shock.
5. Do not let battery or batteries get close to any heating source and do not incinerate battery
or batteries, they may explode.

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6. Do not open or mutilate the battery or batteries, released electrolyte is highly
poisonous and harmful to the skin and eyes.
7. Do not short the positive and negative of battery electrode. Otherwise, it may cause
electric shock or fire.
8. Do not plunge or insert any objects into the air vents and other inlets.
9. Do not store or use the device in the following environment:
 Where there is inflammable gas, corrosive agents or heavy dust
Where the temperature is very high or low (above 40℃or below 0℃) or the
humidity is very high(more than 90%)
Under direct sunlight or close to heating facilities
Place of strong vibrations
Outdoor
10. In the event of fire occurring in the vicinity, please use dry powder fire
extinguishers .The use of liquid fire extinguishing agents may cause electric shock.

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2. Product Description
The On-Line-Series is an uninterruptible power supply incorporating double-converter technology.
It provides perfect protection specifically for strict load.
The double-converter principle eliminates all mains power disturbances. A rectifier converts the
alternating current from the socket outlet to direct current. This direct current charges the batteries
and powers the inverter. On the basis of this DC voltage, the inverter generates a sine wave AC
power, which permanently supplies the loads.
Designed with the proven on-line, double conversion architecture, this series of UPS offers the
greatest degree of availability in power protection and provides continuous, high-quality AC power
to connect strict load, especially for the basic equipments in some areas as: finance,
communication, government, traffic, manufacture, education and so on.
2.1 System Type and Configuration
There are two types of UPS according to the battery configuration: standard type and long backup
time type, each available in the following ratings: 1kVA, 2kVA and 3kVA UPS.
Table 2-1 UPS types and configurations
Type
Model
Remark
Standard 1kVA UPS NEOLINE 1000 With a 1A internal charger and 3 batteries 2kVA UPS NEOLINE 2000 With a 1A internal charger and 6 batteries
3kVA UPS NEOLINE 3000 With 1A internal a charger and 8 batteries
Long Backup
Time
1kVAS UPS NEOLINE 1000XL With a 7A internal charger and external batteries
2kVAS UPS NEOLINE 2000XL With a 8A internal charger and external batteries
3kVAS UPS NEOLINE 3000XL With a 8A internal charger and external batteries
Note: “XL” model: Long Backup Time

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2.2 The Appearance of the UPS
Figure 2-1 The Appearance of NEOLINE 1000XL UPS
Figure 2-2 The Appearance of NEOLINE 2000XL UPS
Computer
Interface
(RS232) Intelligent Slot
Surge
Protection
Output
Breake
Input External battery
connector
Computer
Interface
(RS232)
Intelligent Slot
Surge
Protection
Output
Breaker
Input
External
battery
connector

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Figure 2-3 The Appearance of NEOLINE 3000XL UPS
2.3. Operating Principle
Figure 2-4 The UPS operating principle
Computer
Interface
(RS232)
Intelligent Slot
Surge
Protection
Output
Terminal
Block Cover
Terminal
Block
Breaker
Input
External
battery
connector

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1. Input filter: Perform a filter for input .It provides clean AC power to the UPS.
2. AC/DC Boost：In Normal mode, it converts the AC input power to regulated DC power.
3. DC/DC converter: Raises the DC Voltage from the battery system to the optimum operating
voltage for the inverter when the UPS operates in Battery mode.
4. DC/AC inverter: In Normal mode, it utilizes the DC output of the AC/DC inverter and inverts it
into precise, regulated sine wave AC power. In Battery mode, it receives energy from the
battery through the DC/DC converter.
5. Bypass: It is very important in the UPS system. In the event of an UPS fault that will not lead to
UPS shutdown, the load will be automatically transferred to the bypass. Meanwhile, the LED or
LCD indicators will indicate the fault type, and the fault information will be reported through the
communication ports.
6. Charger: The charger of standard UPS provides 1A charging current; that of 1kVA long backup
time provide 7A charging current: and that of 2kVA and 3kVA long backup time provided 8A
charging current.
7. Battery: sealed maintenance-free lead –acid battery can be used as the DC source of the UPS.
8. Output filter: Perform a filter for output .It provides clean AC power to the load.

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3. Installation
3.1 Unpacking Inspection
1. Open the packing box of UPS and take them out, visually examine the units for transit damage.
2. Check against the accessory lists that the accessories of the UPS are present.
(Refer to Table 3-1)
3. If the UPS arrives damaged, or there is any missing accessory, please contact the distributor
immediately.
Table 3-1 Accessory list of UPS
Model Accessory Quantity Unit
standard RS232 Communication Line 1 Pcs User manual 1 Pcs
A Winpower software CD 1 Pcs
long backup time
RS232 Communication Line 1 Pcs
User manual 1 Pcs
A Winpower software CD 1 Pcs
External Battery Cable 1 Pcs
3.2 Installation Notes
1. When locating the UPS, make sure there is no hazardous objects around the UPS, and that the
installation environment meets the specifications.
2. The UPS should not be titled. The air inlet port at the front panel and the fan outlet port on the
rear panel should not be blocked so as to ensure good ventilation.
3. In case if the UPS is unpacked, installed and used at very low temperatures, condensations of
water drops may appear. It is necessary to wait until the UPS fully dried inside out before
proceeding to installation and use. Otherwise, they may be a risk of electric shock.
4. Place the UPS near the utility power source outlet which supplies power to the UPS. In any
emergency, switch off the main input socket, cut off the battery voltage input. All power sockets
must be connected with ground protection.

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3.3 Cable Connections
3.3.1 Connecting Input and Output Cables
1. Input cable connection
If the UPS is connected via the power cable, please use a proper socket with protection against
electric current, and pay attention to the capacity of the socket: over 10A for NEOLINE 1000(XL)
and NEOLINE 2000(XL),over 16A for NEOLINE 3000(XL). The wiring configuration is shown
in the following diagram.
Figure 3-1 Connection Method of Input for NEOLINE 1000(XL)~3000(XL)
1. Output cable connection
Table 3-2 Output way of UPS
Rating Model
Quantity of
output
socket Output Terminal Block
1kVA NEOLINE 1000(XL) 2 Nil
2kVA NEOLINE 2000(XL) 4 Nil
3kVA NEOLINE 3000(XL) 3 Available
The output of NEOLINE 1000(XL)/ NEOLINE 2000(XL)/ NEOLINE 3000(XL) all available to
uses sockets.the total output power shall not exceed 1kVA/0.8kW,2kVA/1.6kW , 3kVA/2.4kW.
Simply plug the load power cable to the output sockets of UPS to complete connection as shown in
the following diagram

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Figure 3-2 Connection method of output for NEOLINE 1000(XL)～NEOLINE 3000(XL)
Apart from using the socket for output, NEOLINE 3000(XL) has the terminal block
available for output as well. The wring configuration is shown in the following diagram.
1) Remove the small cover of the terminal block;
2) Use AWG14 (2.1mm
2
) wires for wiring configuration;
3) Upon completion of the wiring configuration, please check whether the wires are securely
affixed;
4) Put back the small cover to the rear panel.

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Figure 3-3 Connection method of terminal block for NEOLINE 3000(XL)
Caution: Do not connect the loads with terminal block by the personal without qualified training.
3.3.2 Operation Procedure of External Battery for Long Backup Time UPS
The battery connection procedure is very important. Any incompliance may result in the risk of
electric shock. Therefore, the following steps must be strictly complied with.
1. First connect in series the batteries of the pack to ensure proper battery voltage.
（Refer to Table 3-3）
2. Take out the battery cable delivered with the UPS, one end of the external battery cable is a
plug for connecting the UPS, the other end has 3 open wires for connecting the battery pack.
3. Connect the external battery cable to the battery terminal (DO NOT connect the battery socket
of the UPS first. Otherwise, it may cause electric shock). Connect the red wire to the: “+”
terminal of the battery. The black wire is connected to the “-” terminal of the battery. The
green/yellow wire is grounded for protection purpose.

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4. Connect the plug of the external battery cable to the external battery socket on the rear panel
of the UPS to complete the connection procedure and the UPS starts to charge the battery
pack.
Figure 3-4 Battery connection diagram for Long Backup time models
Note
：
The length of the external battery cable is 2m, If users need a longer one, please consult
the distributor. There is a limit to the length of the external battery cable to ensure normal operation
of the UPS.
3.3.3 Connecting Communication interface

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1. Computer interface
Computer interface:
The type of signals, serial command (RS232), is provided by the UPS to communicate with a host
computer. User can use WinPower software to monitor the UPS through the RS232 communication
port.

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2. Alternative connection of communication
Intelligent Slot－
The intelligent slot is designed for installing the AS400 card，SNMP card and CMS card. You can
choose for one of them to install.
a－AS400: You can utilize AS400’s monitor function to manage the power supply directly.
b－SNMP: It enables you monitor the UPS remotely through Internet
c－CMS:Central monitor card
Note
：
1. Remove the cover board of the intelligent slot before any card is installed
2. Refer to some other relative documents for the use of the Winpower software and the
AS400 and SNMP and CMC cards, If you have any question about the above communication ports,
please contact customer service center.
3. There are two type of card for intelligent slot: short card and long card, theUPS this
manual described match for the short card.
3. Surge-protection connection
a－Output: Connects the equipment to be protected.
b－Input: Connects the telephone line or network
4. Operation

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Display Panel
The following table describes the function of the button switches of the front panel.
Button Function
ON/OFF-Button
This button has two functions: -Turning on the UPS system:
By pressing this button the UPS system turns on. -Shut off the UPS system:
When mains power is normal, the UPS System switches to
Bypass mode by pressing OFF button , and the inverter is off.
Select Button if the ups system is in bypass mode or self-test mode, the output ,
frequency could be selected by pressing Select button, and confirmed
by pressing Enter button.
Enter Button if the ups system is in bypass mode or self-test mode, the output ,
frequency could be selected by pressing Select button, and confirmed
by pressing Enter button.
Display Function

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FAULT lighting indicates mode code, fault code and warning code,
which could be displayed from 0 to99 ,SET lighting indicates the set
code, type V (set voltage), F (set frequency)
BATTERY lighting indicates the battery voltage value, which could
be displayed from 0 to 999Vdc; TEMP lighting indicates the ups
inside temperature, which could be displayed from 0 to 999℃(The
two items alternate displayed once every three seconds.)
indicates the battery capacity. For example: 25% and 50% lighting
synchronous, it means current battery capacity is 50%. LOW BAT
lighting indicates the battery is weak, and the UPS should shut down
soon,BATTERY FAULT lighting indicates
indicates the present load value. For example: 25% and 50% lighting
synchronous, it means current load is 50%. When load 100%
lighting and the OVER LOAD lighting with warning, it means ups in
overload
Indicates ups input voltage value, output voltage value, output
frequency value, which could be displayed from 0 to 999VAC (The
four items alternate displayed once every three seconds.) 208,
220 ,230,240VAC The four value of the output voltage could be
selected, 50/60HZ the two frequency value of the output voltage
could be selected.
indicates have mains power and when mode code display 02 that
mean the ups working in Line mode. ECO lighting indicates ups
working in ECO Mode. lighting indicates ups charging，lighting and
mode code display 03 that mean the ups working in battery mode.
and lighting coinstantaneous and mode code display 03 that means
UPS working in Bypass mode. and LOW BAT lighting
coinstantaneous and UPS with warning that means Battery low
voltage, the ups will would shut down soon. 。