Tesla MODEL S User manual

ROADSIDE ASSISTANCE
ASSISTANCE DÈPANNAGE
ASISTENCIA EN CARETERRA
ロードサイド アシスタンス
긴급출동 서비스
道路救援
路邊援助
MODEL S
MODEL X

ROADSIDE ASSISTANCE
DOCUMENT APPLICABILITY
Features released in the most recent versions of software may not be described in this document but
are described in Release Notes. Display Release Notes on the touchscreen by touching the Tesla “T” at
the top center of the touchscreen, then touching the Release Notes link. If information provided in this
document conflicts with information in the Release Notes, the Release Notes take precedence.
ILLUSTRATIONS
The illustrations provided in this document are for demonstration purposes only. Depending on vehicle
options, software version and market region, the information displayed on the touchscreen in your
vehicle may appear slightly different.
PRODUCT SPECIFICATIONS
All specifications and descriptions contained in this document are verified to be accurate at the time of
printing. However, because continuous improvement is a goal at Tesla, we reserve the right to make
product modifications at any time. To communicate any inaccuracies or omissions in this document,
please send an email to: [email protected].
©2012-2019 TESLA, INC.
All information in this document and all vehicle software is subject to copyright and other intellectual
property rights of Tesla, Inc. and its licensors. This material may not be modified, reproduced or copied,
in whole or in part, without the prior written permission of Tesla, Inc. and its licensors. Additional
information is available upon request. The following are trademarks or registered trademarks of Tesla,
Inc. in the United States and other countries:
TESLA TESLA MOTORS TESLA MODEL S MODEL X
ROADSTER MODEL 3
Contacting Roadside Assistance
Instructions for Transporters

Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of
your warranty period.
The Roadside Assistance phone number is displayed when you touch the Tesla "T" at the top
center of the touchscreen. When contacting Roadside Assistance, please provide:
• The Vehicle Identification Number (VIN). The VIN is displayed when you touch the Tesla "T" at
the top center of the touchscreen. The VIN can also be seen on the upper dashboard by
looking through the driver's side of the windshield.
• Your exact location.
• The nature of the problem.
Tesla Roadside Assistance is also available to speak with roadside service professionals 24/7/365
to answer any questions and explain the proper procedure for transporting your vehicle.
Regional Phone Number(s)
Australia: 1800 64 6952
Canada: 1 877 79TESLA (1 877 798 3752)
中国 (China): 400 910 0707
Europe: Refer to the table below.
香港 (Hong Kong): 852 3974 0251
日本 (Japan): 0120 975 214
Jordan: 0800 22216
澳門 (Macau): 0800 306
Mexico: 1 800 228 8145
New Zealand: 0800 005431
대한민국 (South Korea): 080 822 0309
台灣 (Taiwan): 080 900 7518
United States: 1 877 79TESLA (1 877 798 3752)
United Arab Emirates (UAE): 800035704364
Country Toll Toll Free Local
Andorra [phone] 914 590 —
Austria — 0800 88 0992 07208 80470
Belgium — 0800 29 027 +03 808 17 82
Bulgaria 013 799 9504 — 024 925 455
Croatia 013 799 9505 — 017 776 417
Cyprus [phone] 08007 7318 022 030915
Czech Republic [phone] 080008 4048 0228 882 612
Denmark [phone] 1024 898 869 84
Estonia 013 799 9509 — 0880 3141
Finland [phone] 055 2084 075 3263818
Contacting Roadside Assistance
2

Use a Flatbed
Always transport your vehicle with all four
tires o the ground. A flatbed truck or
comparable transport vehicle is
recommended. A wheel lift and dolly can be
used only when transporting your vehicle for a
very short distance to reposition the vehicle
for loading onto a flatbed truck or comparable
transport vehicle (for example, the vehicle is
located in a low-clearance garage) or if
otherwise specified by Tesla. When
transporting, whether on a flatbed truck or
using a wheel lift and dolly, your vehicle can
face either direction.
Do not transport your vehicle using any other
method unless specified by Tesla. Follow the
steps provided and observe all warnings and
cautions. Damage caused by transporting your
vehicle is not covered by the warranty.
Warning: Your Tesla vehicle is equipped
with high voltage components. Before
transporting as a result of an event (such
as a collision) that may have
compromised a high voltage component,
it is important to assume that these
components are energized. Always follow
high voltage safety precautions (wearing
personal protective equipment, etc.) until
emergency response professionals have
evaluated the vehicle and can accurately
confirm that all high voltage systems are
no longer energized. Failure to do so may
result in serious injury or death.
Disable Self-Leveling (air
suspension vehicles only)
If your vehicle is equipped with Smart Air
Suspension, it automatically self-levels, even
when power is o. To prevent damage, you
must activate Jack mode to disable self-
leveling:
1. Touch Controls > Suspension on the
touchscreen.
2. Press the brake pedal, then touch Very
High to maximize height.
3. Touch Jack.
When Jack mode is active, your
vehicle displays this indicator
light on the instrument panel,
along with a message telling you
that active suspension is
disabled.
Note: Jack mode cancels when driving speed
exceeds 4 mph (7 km/h).
Warning: Failure to activate Jack mode on
a vehicle equipped with Smart Air
Suspension can result in the vehicle
becoming loose during transport, which
may cause significant damage.
Activate Tow Mode
Your vehicle may automatically shift into Park
when it detects the driver leaving the vehicle,
even if it has previously been shifted into
Neutral. To keep your vehicle in Neutral (which
disengages the parking brake), you must use
the touchscreen to activate Tow mode:
1. Shift into Park.
2. Chock the tires or otherwise ensure that
your vehicle is stable.
3. Press and hold the brake pedal, then on
the touchscreen touch Controls >
Service > Tow Mode.
When Tow Mode is active, your
vehicle's instrument panel displays
this indicator light , along with a
message tellin you that the vehicle
can roll freely.
Note: To cancel Tow mode, shift your vehicle
into Park.
Caution: If the electrical system is not
working, and you therefore cannot release
the electric parking brake, attempt to
jump start the 12V battery. For
instructions, call Tesla Roadside
Assistance. If a situation occurs where
you cannot disengage the parking brake,
use a self-loading dolly or tire skates.
Before doing so, always check the
manufacturer’s specifications and
recommended load capacity.
Instructions for Transporters
4

Pull Onto Truck - With Tow Eye
1. Locate the tow eye.
2. Remove the tow eye cover by inserting a
small flat screwdriver into the slot along
the top of the cover, then prying gently to
release the cover from the top snap.
3. Fully insert the tow eye, then turn it
counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
5. Pull the vehicle slowly onto the truck.
6. Shift the vehicle into Park by pressing the
button on the end of the gear selector.
Caution: Before pulling, make sure the
tow eye is securely tightened.
Pull Onto Truck - Without Tow Eye
It is strongly recommended that you connect
the winch to your vehicle's tow eye, as
described previously. However, if a situation
arises in which the tow eye is not available
(lost, misplaced, etc.), the instructions below
describe how to attach tow straps.
1. Attach the tow straps to the large hole on
each of the rearmost lower suspension
arms underneath the front of the vehicle.
2. T
o protect the underbody from any
damage, place a protective barrier (such
as a piece of wood) between the tow
strap and the underbody.
3. Pull the vehicle slowly onto the truck.
4. Shift the vehicle into Park by pressing the
button on the end of the gear selector.
Secure the Tires
The vehicle's tires must be secured onto the
truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down
straps do not contact painted surfaces or
the face of the wheels.
• Do not place tie-down straps over body
panels or through the wheels.
Instructions for Transporters
5

Caution: Attaching tie-down straps to the
chassis, suspension or other parts of the
vehicle's body may cause damage.
Instructions for Transporters
6