Tesla X 2016 User manual

INFORMATION FOR FIRST AND SECOND RESPONDERS
EMERGENCY RESPONSE GUIDE
TESLA
MODEL X
ELECTRIC
VERSION: 001

1. Identification / recognition
2. Immobilization / stabilization / lifting
CONTENTS
3. Disable direct hazards / safety regulations
4. Access to the occupants
5. Stored energy / liquids / gases / solids
6. In case of fire
7. In case of submersion
8. Towing / transportation / storage
9. Important additional information
10. Explanation pictograms used
0. Emergency Response Sheet Page 1
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Model X Emergency Response Guide

ID No. Version No.
TESLA–202012–00201
TESLA MODEL X
From 2016 — 2021
Cable cut
TESLA MODEL X
From 2016—2021
Airbag Stored gas
inflator
Seatbelt
preten-
sioner
SRS
Control
Unit
Pedestrian
protection
active
system
Automatic
rollover
protection
system
Gas strut/
pre-loaded
spring
High
strength
zone
Zone
requiring
special
attention
Battery
low volt-
age
Ultra ca-
pacitor, low
voltage
Fuel tank Gas tank Safety
valve
High
voltage
battery
pack
High volt-
age power
cable/com-
ponent
High
voltage
discon-
nect
Fuse box
disabling
high
voltage
system
Ultra
capaci-
tor, high
voltage

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Model X Emergency Response Guide
1. Identification / recognition
Badging and Door Handles
Model X can be identified by its badges and uniquely shaped door handles. The model name
appears on the rear of the vehicle.
LACK OF ENGINE NOISE DOES NOT MEAN VEHICLE IS OFF. SILENT
MOVEMENT OR INSTANT RESTART CAPABILITY EXISTS UNTIL VEHICLE IS FULLY
SHUT DOWN. WEAR APPROPRIATE PERSONAL PROTECTIVE EQUIPMENT (PPE).
WARNING
NOTE: The “D” at the end of the battery badge (or “DUAL MOTOR” badge for newer vehicles)
on the RH side of the vehicle indicates that the vehicle is a Dual Motor configuration.
NOTE: The Tesla emblem indicates a fully electric vehicle.
Vehicle Identification Number (VIN)
Model X can be identified by its VIN. Locate the stamped plate on the top of the dashboard
by looking through the driver’s side of the windshield. Model X is identified with a “X” in the
4th alphanumeric position. The VIN can also be found on the driver’s side door pillar for North
American configurations, and on some vehicles, under the carpet behind the passenger seat.

3
Model X Emergency Response Guide
Touchscreen
Model X can be identified by its 17 in (43 cm) touchscreen that is mounted in a “portrait”
orientation. Model X has an instrument cluster in front of the steering wheel.
Refer to the Owner’s Manual for information on touchscreen operation. If vehicle airbags have
deployed, 12V power may not be available and the touchscreen will not be operational. Trying
to support 12V power on a vehicle that has been in an accident could lead to a possible 12V
electrical fire. Tesla does not recommend attempting to reconnect 12V power.

4
Model X Emergency Response Guide
The key fob is shaped like a miniature Model X. It allows you to press
buttons to open the front and rear trunks and unlock, lock, and drive Model X. Use the
key buttons as shown below.
Keys
Model X supports 2 types of keys.
• Authenticated phone – A personal smartphone can be set up to communicate with
Model X using Bluetooth. If a smartphone is already paired to the vehicle, open the Tesla
mobile app on the smartphone and navigate to CONTROLS to unlock or lock Model X.
• Key fob –
1. Rear trunk - Double-click to open the rear trunk.
2. Lock/Unlock All - Single-click to lock doors and trunks (all doors and trunks must be
closed). Double-click to unlock doors and trunks.
3. Front trunk - Double-click to open the front trunk.
4. Falcon wing doors - Double-click to open/close the associated falcon wing door.

5
Model X Emergency Response Guide
2. Immobilization / stabilization / lifting
IMMOBILIZATION
1. Chock wheels
Model X moves silently, so never assume it is powered o. Drivers can choose a setting
that determines whether or not Model X will “creep” when a drive gear is selected. If this
setting is o, Model X may not move unless the accelerator pedal is pressed, even if shifted
into Drive or Reverse. However, never assume that Model X will not move. Always chock the
wheels.
WARNING Be careful to not damage the battery pack while stabilizing the vehicle.
2. Put vehicle into Park position
Model X moves silently, so never assume it is powered o. Pressing the accelerator pedal
even slightly can cause Model X to accelerate quickly if the active gear is Drive or Reverse. To
ensure that the parking brake is engaged, press the button on the end of the gear selector to
shift into Park. Whenever Model X is in Park, the parking brake is automatically engaged and
the touchscreen shows the active gear as Park (P).

6
Model X Emergency Response Guide
STABILIZATION / LIFTING POINTS
The high voltage battery is located under the floor pan. A large section of the undercarriage
houses the high voltage battery. When lifting or stabilizing Model X, only use the designated
lift areas, as shown in green.
Be careful to not damage the battery pack while stabilizing / lifting the
vehicle.
WARNING
The vehicle should be lifted or manipulated only if first responders are
trained and equipped at the technician level per National Fire Protection Association
(NFPA) and are familiar with the vehicle’s lifting points. Use caution to ensure you
never come into contact with the high voltage battery or other high voltage
components while lifting or manipulating the vehicle.
WARNING
DO NOT USE THE HIGH VOLTAGE BATTERY TO LIFT OR STABILIZE
MODEL X.
WARNING
Appropriate lift areas
Safe stabilization points for a
Model X resting on its side
High voltage battery

7
Model X Emergency Response Guide
3. Disable direct hazards / safety regulations
ACCESS
1. Open the hood (see chapter 4: Access to the Occupants).
2. Remove the access panel by pulling it upward to release the clips that hold it in place.
MAIN DISABLE METHOD
1. Double cut the first responder loop and then remove the cut section.
2. Disable the 12V battery.
Not every high voltage component is labeled. Always wear
appropriate PPE. Always double cut the first responder loop. Do not attempt
to open the High Voltage (HV) battery.
WARNING

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Model X Emergency Response Guide
Cable Cut
When cut, the First Responder Loop disables 12V power going to the airbag circuit. Cutting
of the First Responder Loop also removes 12V power going to the high voltage contactors
inside the HV battery pack. Cutting the first responder loop does not disable the 12V battery
system. The 12V battery negative cable must be cut in order to disable the 12V battery
system.
The First Responder Loop is located on the passenger-side of the vehicle for left-hand drive
vehicles. The First Responder Loop remains in the same location for right-hand drive vehicles.
The high voltage contactors are like a light switch. When “open” or in the “o” position, the
lights would be o in the room so the high voltage would be isolated to the battery pack.
When “closed” or in the “on” position, the lights would be on in the room so the high voltage
in the battery pack would be connected to the high voltage components. On Model X
vehicles, those high voltage components include the rear drive unit, the front drive unit, the
air conditioning compressor, the coolant heater, the cabin postive temperature coecient
(PTC) heater, and the rear PTC heater.
When the vehicle has been in an accident and the First Responder Loop has been cut, always
treat the pack and the high voltage components as if they are live, because the pack will still
have stored energy within the cells and it is not known if other high voltage
components have been damaged. Treat every orange cable and battery pack as if there is
high voltage in it. Never cut an orange high voltage cable or cut into the battery pack.
There is no way to instantaneously discharge the energy that is inside of the battery pack
when a vehicle is in an accident. There is stored energy in battery cells. Caution must be used
to not damage the battery pack in the case of vehicle extrication operations.
1. First responder cut loop
2. Battery Low-Voltage

9
Model X Emergency Response Guide
Battery Low-Voltage
When the vehicle’s hood is opened, the 12V battery is accessible underneath the
access panel next to the windshield. When necessary, the negative battery cable should be
double cut to open the 12V battery circuit. Care should always be taken to not make contact
with the positive and negative battery terminals when double cutting the negative battery
cable.
In addition to the high voltage system, Model X has a low voltage electrical system. Its 12V
battery operates the SRS, airbags, windows, door locks, touchscreen, and interior and
exterior lights. The DC-DC converter in the high voltage system charges the 12V battery, and
the 12V battery supplies power to the high voltage contactors, allowing high voltage current
to flow into and out of the high voltage battery. The 12V battery, outlined in red, is located
under the hood and the plastic access panel.

10
Model X Emergency Response Guide
Airbags
Airbags are located in the approximate areas shown. Airbag warning information is printed on
the sun visors.
When the airbags have been deployed by the Restraint Control Module (RCM), the pyro-technic
fuse that deactivates the vehicle’s high voltage system will be simultaneously triggered.
Model X is designed to deactivate high voltage in all components and cables outside of the high
voltage battery when an airbag is deployed. Care must be taken as to not cut any orange high
voltage cables or try to gain access into the battery pack. Even though the high voltage system
has shut down due to the airbags being deployed, it must always be assumed that there may
be high voltage present in the high voltage cables and components. The battery cells within the
battery pack will have stored energy and should not be compromised with rescue tools.
The First Responder Loop should be cut in order to open the 12V circuit that provides power to
the airbags. See the First Responder Loop section for more details.
Model X has a curtain airbag on either side of the vehicle in the front roof-rail that deploy
downwards. There are also curtain airbags located in the falcon wing door panel that deploy
upwards.
NOTE: Left Hand Drive, North American vehicle shown. On Right Hand Drive vehicles, the
components are mirrored.
1. Knee airbags (North America only)
2. Steering wheel airbag
3. Front curtain airbags
4. Falcon wing door curtain airbags
5. Seat-mounted side airbags
6. Passenger airbag
The RCM has an internal energy reserve which allows it to remain
powered for some time after the 12V power is disconnected. The RCM will remain
powered (from the vehicle) after it deploys any airbag or pre-tensioner. Do not touch
the RCM within 10 seconds of an airbag or pre-tensioner deployment.
WARNING

11
Model X Emergency Response Guide
Stored Gas Inflator
The stored gas inflators, outlined in red, are located in the A-pillars and in the falcon wing doors.
Rescuers should never cut or crush inflation cylinders. Cutting or
compressing cylinders causes catastrophic failure, leading to injury or death.
WARNING
The RCM has a backup power supply with a discharge time of
approximately 10 seconds. Do not touch the RCM within 10 seconds of an airbag or
pre-tensioner deployment.
WARNING
Seat Belt Pre-Tensioners
The seat belt pre-tensioners, outlined in red, are located near the bottom of the B-pillars and are
attached to the front seats. The second row seats have pre-tensioners built into the seat near the
bottom of the seat backs. Seating configurations may vary from vehicle to vehicle.
Electrical and mechanical releases may be compromised after a
collision.
WARNING

12
Model X Emergency Response Guide
4. Access to the occupants
After a collision, the doors and liftgate may not unlock from the outside. Extrication may
be required.
NOTE:
The seats and steering wheel are electrically powered and may not function after a
collision.
NOTE:
Opening Doors from the Outside with Power
To open the Model X doors from the outside with 12V power enabled, press the exterior handles.
If the door handles do not function, open a front door manually by reaching inside the
open window and using the mechanical release handle. See Opening the Front Doors from the
Inside with or without Power.
NOTE:
Opening the Front Doors from the Inside with or without Power
To open the front doors from inside Model X with or without 12V power, pull the mechanical
release door handle towards you.
It is important to know that in any vehicle collision with damage to the driver or passenger front
door, the mechanical door release may not operate as designed. It is also important to
remember that every vehicle accident is dierent and may require extrication operations to gain
access to the vehicle’s cabin.
NOTE: Compromised doors may not release mechanically.

13
Model X Emergency Response Guide
Opening the Falcon Wing Doors from Inside with Power
To open a falcon wing door from inside Model X when the 12V power is on, use the button
located on the inside of the B-pillar.
Opening the Falcon Wing Doors from Inside without Power
Without 12V power, the falcon wing doors can only be opened from the inside of the vehicle.
Remove the speaker grill from the door and pull the mechanical release cable down and
towards the front seat, as shown below. After the latch has released, manually lift up the doors.
1. B-pillar button

14
Model X Emergency Response Guide
Removing the Falcon Wing Door
The falcon wing doors open up and over the vehicle. In case of severe damage, you might
need to cut or pry the doors from the vehicle. The locations of the hinges and latch are shown
in red.
High-Tension Springs
The falcon wing doors open up and over the vehicle. In case of severe damage, you might
need to cut or pry the doors from the vehicle. The locations of the hinges and latch are shown
in red.
Never cut the high tension springs attached to the falcon wing doors.
Serious injury or death can result from cutting or rapidly releasing the high tension
springs.
WARNING

15
Model X Emergency Response Guide
Moving the Front Seats with Power
Model X has electrically powered seats that move with buttons located on the side of the seat
closest to the door. The buttons operate only when 12V power is enabled.
1. Moves seat forward/backward and adjust the seat’s height and tilt angle up/down.
2. Adjusts rest.
3. Adjusts lumbar support.
NOTE: If 12V power is not available, the front seats cannot be moved.
NOTE: When performing occupant extrication, always check for occupants in the rear seating
area. It is possible the vehicle will have third row occupants depending on the vehicle’s seating
configuration.

16
Model X Emergency Response Guide
Moving the Second Row Seats with Power
Model X is equipped with monopost seats that are electrically powered. There are two ways to
adjust the position of these seats:
• Touch Controls > Seats on the touchscreen. Press and hold the icon associated with the
seat you want to adjust.
• In addition to moving a seat forward/rearward, there are manual seat adjustments that
allow you to adjust the backrest. Refer to the image below.
1. Move seat forward/backward (up/down on the control) and adjust the backrest (left/right
on the control).
2. Move seat forward/backward.
3. Adjust backrest.
NOTE: The front seats may move forward slightly to accommodate the forward movement of
the second row seats.

17
Model X Emergency Response Guide
Moving the Second Row Seats without Power
Use the mechanical lever located beneath each outboard seating position to move the second
row seats forward or rearward.
Use the mechanical adjustment lever located at the side of each outboard seating position
to adjust the seat backs. A bench seat is split 60/40 so the adjustment lever on the left side
moves the seat backs for both the left and center seats, whereas the lever on the right side
moves the rightmost seat back only.
NOTE: Only bench seats in seven-seat vehicles can be moved forward and rearward. The bench
seats in five-seat vehicles are stationary.

18
Model X Emergency Response Guide
Moving the Third Row Seats
NOTE: The third row seats are electrical/mechanical. With no electrical power, the seat backs
will not fold down.
A third row ingress button is located on the backrest of each second row outboard monopost
seat.
To fold a third row seat, press the button located in the top outside corner of the seat. The
button has two detents.
1. Fold head restraint forward.
2. Fold seat back forward.