
Service Information
If the Telephone Coupler is in warranty, it will be
repaired or replaced under the terms of the
Limited Warranty. Out-of-warranty units in need
of service will be repaired or replaced with
reconditioned-units (at TI's option), and service
rates in effect at the time of return will be
charged. Because our Service Facility serves the
entire United States, it is not feasible to hold units
while providing service estimates. For advance
information concerning our flat-rate service
charges, please call our toll-free number listed
below.
If you have questions concerning repair, please
call our Customer Relations Department at
800-858-4565 (toll free within the contiguous
United States except Texas) or 800-692-4279
within Texas. The operators at these numbers
cannot provide programming assistance.
For questions of a technical nature, you can call
806-741-2663. Please note that this is not a toll-
free number, and we cannot accept collect calls.
Exchange Centers
If your TI Telephone Coupler requires service,
4111i,
instead of returning the unit to a service facility
for repair or replacement, you may elect to
exchange the unit for a factory-reconditioned unit
of the same model (or equivalent model specified
by TI) by going in person to one of the exchange
centers which have been established across the
United States. Out-of-warranty exchanges will be
charged at the rates in effect at the time of the
exchange. Please refer to the enclosed Exchange
Service listing, or call the Consumer Relations
Department for the location of the nearest
exchange center.