The pure company Carbon filter water decanter User manual

YOUR CARBON

FILTER WATER

DECANTER

This booklet contains

important information.

CAUTION: Read manual carefully for

proper procedures and operation.

Thank you for purchasing your new

Carbon Filter Water Decanter from The Pure Company.

We started The Pure Company because we wanted everything in our homes to be healthy—from the air we breathe to the water we drink.

And we wanted the things that make our homes healthy to be as beautiful as the people in them. Our lives in those beautiful, healthy homes?

We thought a few less gimmicks and gizmos sure would make things a lot simpler.

Which is why our Pure Company Carbon Filter Water Decanter safely and naturally removes odors and improves clarity,

while leaving behind great tasting water, and why it’s as simply designed as it is simple to use, as easy to maintain as it is easy on the eyes.

We hope you love our Carbon Filter Water Decanter, and we're excited to hear what you think about it.

To pass on your feedback or for assistance, you can reach us at support@thepurecompany.com

Specifications 04

Safety Instructions 05

What’s In The Box 06

Getting Started 08–10

Cleaning & Maintaining Your Water Decanter 11

Replacing Your Carbon Block Filter 12

Frequently Asked Questions 13

Satisfaction Guarantee 14

– 4 –

Speciﬁcations

Dimensions:

7.25" (diameter) x 13.5" (height)

Weight:

3.6 pounds with Carbon Block Filter installed

Capacity:

1 gallon of drinking water

Filtration Rate:

Unrestricted flow is > 1 gallon per hour (with

2 inches of head pressure)

CORRECT DISPOSAL OF THIS PRODUCT

To prevent possible harm to the environment or human health from

uncontrolled waste disposal, recycle it responsibly to promote the

sustainable reuse of material resources. Please recycle per local city/

country/state laws in the U.S.

– 5 –

Safety

Instructions

Please read all instructions

before using this product

• To reduce the risk of contamination, please wash your hands before touching the components and

assembling your decanter

• Place the Carbon Filter Water Decanter on a hard protective (waterproof) surface to ensure optimal

performance, to prevent tipping and to prevent damage to flooring or furniture

• Please use care when handling the decanter and filter

• Avoid dropping, dragging or setting filter on a sharp surface

• DO NOT place decanter or filter in the dishwasher

• DO NOT clean filter with detergents or soaps

• DO NOT allow filter to freeze

• DO NOT place filter in a microwave oven

• DO NOT boil filter elements

• DO NOT store filter elements until completely dry

• DO NOT allow filter elements to sit in the direct sun for extended periods of time

• DO NOT place filter elements near a heat source or in direct sunlight

• DO NOT use elements to filter sea water or softened water

WARNING! Use only with tap water or other potable

water source.

WARNING! Always use the cleanest, clearest water.

WARNING! This system is not intended for use with

saltwater or softened water.

WARNING! If at any time you experience an issue

with your Carbon Filter Water Decanter

leaking water, discontinue use, empty

the water from both the upper and lower

containers, and contact Customer Care.

SAVE THESE INSTRUCTIONS

– 6 –

What’s In The Box

1. Lid

2. Upper Filter Water Container

3. Lower Filtered Water Container

4. White Rubber Ring Base

CARBON BLOCK WATER FILTER

(SEPARATE BOX):

1. Carbon Block Filter

2. Filter Washer

3. Filter Wing Nut

SPIGOT PARTS

1. Spigot

2. Spigot Washers (x2)

3. Rubber Spigot Washers (x2)

4. Spigot Nut

LID HANDLE PARTS

1. Lid Knob

2. Knob Washer

3. Knob Screw

– 7 –

Simple Design

Clean, elegant styling, with stainless-steel lid and spigot, complements any décor, indoors or out.

Designed to fit perfectly on the top shelf of your refrigerator for chilled water.

Powder-Coated Stainless Steel

The sturdy 304-grade, stainless-steel body has a powder-coated finish for design and durability. A non-slip rubber ring

base keeps it secure on your counter, refrigerator shelf or when entertaining.

Carbon Block Filter

Water flows through a Carbon Block Filter to safely and effectively remove odors and improve clarity,

while leaving behind great tasting water. The gravity-fed design means no electricity is required.

(Please see our website and/or the Carbon Block Filter insert for more information on the filter’s capabilities.)

Pure Design

– 8 –

Getting Started

SETTING UP & OPERATING YOUR CARBON FILTER WATER DECANTER

Please use care when handling the filter. Avoid dropping, dragging or setting it on

a sharp surface.

STEP 1: PREPARING THE FILTER

A. Rinse the Carbon Block Filter under cold water for one minute to

remove any loose particles.

STEP 2: ASSEMBLING THE LID

A. Slip the washer onto the screw and insert the top of the screw

through the hole in the lid.

B. Hand-tighten the knob onto the screw.

STEP 3: ATTACHING THE SPIGOT

A. Remove the nut from the spigot.

B. Remove protective film from the spigot washers and place one

spigot washer and one rubber washer on the spigot, as shown.

C. Insert the spigot through the hole in the lower water container and

secure it with the other rubber washer, spigot washer and nut.

D. Hold the nut in place and tighten by turning the spigot clockwise

until it’s in an upright position.

E. Hand-tighten the nut onto the spigot until it creates a seal (3–5

turns). Spigot washer(s) may not be flush to unit.

We’ve designed the Pure Company Carbon Filter Water Decanter to make set up and operation quick

and easy. See the instructions below—or visit us at thepurecompany.com/support to watch the video.

Lid Knob

Lid

Washer

Screw

Lower Water

Container

Spigot

Washer

Spigot

Washer

Rubber

Washer

Rubber

Washer

Nut

– 9 –

Getting Started

SETTING UP & OPERATING YOUR CARBON FILTER WATER DECANTER

STEP 4: INSTALLING THE FILTER

NOTE: The Carbon Block Filter comes with hardware already assembled.

Remove the washer and wing nut from the Carbon Block Filter. Place the

filter stem through the hole in the upper filter container. Secure using the

filter washer and wing nut. Do not over tighten.

STEP 5: ASSEMBLING THE DECANTER

Place the upper filter container with the installed filter securely on top

of the lower water container. Place the assembled Carbon Filter Water

Decanter into the rubber base.

Upper Filter Container

Carbon Block Filter Washer

Carbon Block Filter

Wing Nut

Upper Filter

Container

Lid

Lower Water

Container

White Rubber

Base

CONTINUED

STEP 5

STEP 4

– 10 –

Getting Started

SETTING UP & OPERATING YOUR CARBON FILTER WATER DECANTER

STEP 6: FILLING THE DECANTER

WARNING! Use only with tap water or other potable water source.

A. Make sure the spigot is in the off position (the handle is turned to the side) until you’re ready to dispense your water.

B. Fill the upper container with water and allow it to filter into the lower water container. The initial fill needs to fully saturate the filter with water.

C. Since fine particles of carbon may flush from the filter initially, please discard the water and then refill and discard a second time.

(Please note that it may take more than an hour for each round of water to flow through the filter.)

D. After the second batch of water has run through the filter, empty the lower water container.

E. Refill the upper filter container, and your Carbon Filter Water Decanter is ready to use.

IMPORTANT:

• The Carbon Block Filter may take up to 15 minutes to begin dripping. After the initial 12–24 hours of use, micro air pockets within the filter will be fully replaced

with water and the decanter will reach its maximum flow rate.

• Your Carbon Filter Water Decanter will continue to filter water even when the lower container is full. To avoid the decanter from overflowing, we recommend

emptying the lower container completely before refilling the upper container.

• If you plan to leave your Carbon Filter Water Decanter unused for more than two days, we recommend emptying both the upper and lower containers and

allowing the components and filter to air dry.

CONTINUED

– 11 –

Cleaning & Maintaining Your Carbon Filter

Water Decanter

1. Remove the Carbon Block Filter, spigot, and any other attached components.

2. Clean the inside and outside of the upper and lower containers with a soft cloth, using warm water and a mild dish soap. Never use harsh chemicals and other cleaners.

Marks and splatters will be more easily removed from the container’s exterior powder-coated finish when cleaned promptly.

NOTE: If your Carbon Filter Water Decanter is filtering hard water, which is water with a high-dissolved mineral content, scale from naturally occurring minerals such as

calcium may develop in the spigot and chambers after prolonged use. These deposits can be removed by soaking the affected components in a 50% vinegar and 50%

water mixture for about 15 minutes, followed by washing with water and mild dish soap. Do not soak the Carbon Block Filter in the vinegar mixture.

NOTE: The Carbon Block Filter should be replaced at least once a year. More frequent replacement may be required depending on the frequency of use and source water.

WARNING! NEVER use alcohol or other solvents to clean the Carbon Filter Water Decanter as it will remove the paint.

The water decanter containers, particularly the lower container, should be cleaned at least once per month. More frequent cleaning may be necessary depending on your use and

source water quality.

– 12 –

Replacing Your Carbon Block Filter

NOTE: The Carbon Block Filter comes with hardware already assembled.

To prevent contamination of the decanter and ﬁlter, wash hands before proceeding.

1. Remove the upper filter container and place it on its side on a solid,

water-friendly surface.

2. Unscrew the filter wing nut that secures the Carbon Block Filter to the

upper filter container.

3. Remove the filter from the inside of the upper filter container.

4. Remove packaging from the new Carbon Block Filter.

5. Remove the washer and wing nut from the filter.

6. Place the filter stem through the hole in the upper filter container.

7. Secure the filter using the filter washer and wing nut.

8. Reassemble the Carbon Filter Water Decanter.

– 13 –

Frequently Asked Questions (FAQs)

Why does my Carbon Filter Water Decanter leak where the upper and lower containers fit together?

A water-tight seal between the upper and lower containers would prevent gravity filtration, so water may leak from where they fit together if both containers are full or nearly full.

To prevent this from happening, we recommend emptying the lower container completely before refilling the upper container.

NOTE: If at any time you experience an issue with the decanter leaking from areas other than where the two containers fit together, discontinue use, empty the water from the

upper and lower containers, and contact Customer Care.

Why does the upper filter container still contain water after the filtering process?

Because the Carbon Filter Water Decanter is gravity filtered, as the water level in the upper container decreases, there’s less water pressure to force water through the filter, and

the filtering process slows down. It’s normal for one to two inches of water to remain in the upper container.

Why is the filtered water cloudy?

Cloudy filtered water may indicate that the filter still contains some residual carbon dust or that it’s time to replace the filter.

Run water through the filter until the water appears clear.

Why is there a residue in the upper and lower containers?

Naturally occurring minerals in your tap water such as calcium and magnesium carbonates, bicarbonates, chlorides, and sulfates

can leave deposits in the containers, as well as cookware that has contained the filtered water. These deposits can be removed by

cleaning the containers per the instructions provided in this manual.

HAVE A QUESTION? NEED HELP?

We’re here for you.

• Call: 800-572-6228

• Email: support@thepurecompany.com

• Live Chat: @thepurecompany.com

(Please include your order number with your query)

5. Remove the washer and wing nut from the filter.

6. Place the filter stem through the hole in the upper filter container.

7. Secure the filter using the filter washer and wing nut.

8. Reassemble the Carbon Filter Water Decanter.

– 14 –

At The Pure Company, we pride ourselves on providing you with high-quality products you’ll love from the start and love even more over time. If, for any reason, you’re not completely satisfied with your

purchase, please call us so we can work with you to make things right.

100% Satisfaction Guarantee

Within 60 days of the purchase date, if you are not completely satisfied with your purchase, you may call Customer Care for instructions on returning the unit.

LIMITED 1 YEAR WARRANTY

For warranty service, please contact Customer Care at 1-800-572-6228 or via email at support@thepurecompany.com.

WHAT IS COVERED BY THIS WARRANTY

We warrant The Pure Company Carbon Block Filter Water Decanter to the Customer, subject to the conditions herein, against defects in workmanship and material, for a period of one (1) year from the

date of Customer’s original retail purchase.

INSTALLATION AND MAINTENANCE REQUIREMENTS

This warranty is expressly conditioned upon proper installation, operation, cleaning, and maintenance, all in accordance with the Owner’s Manual. Failure to meet any of these requirements will void this

warranty. Servicing of your Pure Company Carbon Block Filter Water Decanter by parties other than our authorized representatives and/or using parts other than genuine parts will also void this warranty.

HOW TO OBTAIN WARRANTY SERVICE

Customer must contact The Pure Company Customer Care by calling 1-800-572-6228 or emailing support@thepurecompany.com and provide proof of purchase within the above time periods. We will

repair or replace and return the product, without charge and within a reasonable period of time, subject to the conditions herein, if our examination shall disclose any part to be defective in workmanship or

material. If we, in our discretion, are unable to repair the product after a reasonable number of attempts, we will provide either a refund of the purchase price or a replacement unit, at the company’s option.

We reserve the right to inspect and/or require conformation of installation method.

WHAT IS NOT COVERED BY THIS WARRANTY

Not for commercial use. Ordinary wear and tear shall not be considered a defect in workmanship or material. These warranties do not apply for loss or damage caused by accident, fire, abuse, misuse,

improper installation, leaking, modification, misapplication, or bay any repairs other than those provided by our authorized Service Center. This warranty is non-transferable and does not cover consumable

items such as filters.

Satisfaction Guarantee

– 15 –

UNAUTHORIZED CHANNELS

Warranties are voided if a product is purchased through unauthorized channels; this includes websites that are not authorized to use our trademarked names, images, and logos as well as Interned

auction sites (e.g., eBay and Craigslist). To confirm warranty coverage prior to purchasing a product, contact The Pure Company Customer Care with the product serial number.

EXCLUSION OF OTHER WARRANTIES & CONDITIONS

EXCEPT AS PROVIDED HEREIN, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND. ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE HEREBY

EXPRESSLY DISCLAIMED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LIMITATION OF LIABILITY FOR SPECIAL,

INCIDENTAL, OR CONSEQUENTIAL DAMAGES WE SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH

OF EXPRESSED OR IMPLIED WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, BREACH OF CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY.

Such excluded damages include, but are not limited to, loss of profits or revenue, and loss of the use of the products, and any loss caused by leaks or other water damage.

FOR U.S. APPLICATION ONLY

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on warranties, or on remedies for breach. In such

states, the above limitations may not apply to you.

This warranty is provided by:

The Pure Company Global, LLC

300 East Valley Drive

Bristol, VA 24201 (in US);

SERVICE

Every effort is made to ensure customers receive an up-to-date owner’s manual on the use of our products; however, from time to time, modifications to our products may without notice make the