
9
Troubleshooting guide
Type of fault Cause Remedy
OPTIMA is not supplying
water to the appliance(s)
a) The storage tank is empty
and the mains water con-
nection is closed (air suction,
dry run protection is active).
b) The automatic switch does
not start the pumps.
c) The pump is blocked.
d) Power supply to OPTIMA
is interrupted.
a) Absperrventil am TW-An-
schluß zur OPTIMA öffnen.
Haube abziehen und fest
installierte Pumpe über
Auffüllstutzen neu befüllen.
Schraube zudrehen. RESET-
Taste am Schaltautomaten
drücken. Pumpe startet und
schaltet bei max. Druck wie-
der aus. OPTIMA ist wieder
betriebsbereit
b) Netzstecker der OPTIMA
ziehen und wieder einste-
cken. Sofern die Störung
nicht behoben ist, bitte den
Kundendienst rufen.
c) Abhilfe wie unter b).
d) Elektroanschluß überprüfen
(eventuell hat der FI-Schutz-
schalter ausgelöst)!
Switchover from
rainwater to mains water
is not working and the
automatic switch is set
to „Fault“
a) The float valve in the mains
water top-up tank is blocked
or does not open.
b) The loading pump in the
storage tank has fallen over
when the water level was
low and the float switch has
not switched off the pump.
The pump is sucking in air.
c) The floating suction filter
is caught against the wall
of the storage tank and
the pump is drawing in air.
d) The loading pump is defective.
a) Check that the float valve is
operating correctly, clean if
necessary, contact customer
service if necessary.
b) Check the position of the
loading pump; if necessary,
change the pump position
or secure it in the correct
position.
c) Check the position of the
loading pump and the FFSF
set and change if necessary.
d) Contact customer service or
installation specialist.
OPTIMA is not producing
enough pressure
OPTIMA pumps have not been
fully vented.
Vent the pumps again.
Integral (centrifugal)
pump is running
continuously
a) Water loss of more than
0.7 l/min from the system.
b) Printed circuit board in the
automatic switch is defective.
a) Inspect the entire installa-
tion and the valves at all
appliances, seal and repair if
necessary.
b) Contact the installation spe-
cialist or customer service.
The integral (centrifugal)
pump is switching on
and off continuously
Leak in the system. Inspect all appliances supplied
by the rainwater circuit for
minor water losses (e.g. drip-
ping taps, valve failing to close
completely in toilet cistern) and
repair.
Continuous top-up with
mains water despite suf-
ficient fill level in storage
tank
a) Suction filter in submersible
pump is dirty.
b) Interruption in pumped rising
main between loading pump
and OPTIMA wall unit.
c) Interruption in electric cable
between loading pump and
automatic switch.
d) Float switch at loading pump
is blocked or defective.
e) Loading pump is defective
a) Clean external surface of
suction filter with a brush.
b) Inspect the pumped rising
main and replace if
necessary.
c) Inspect the electric cable
and replace if necessary.
d) Check whether the float
switch reaches the ON level;
contact customer service if
necessary.
e) Contact customer service.
Mains water is continuo-
usly running out through
the emergency overflow
of the mains top-up tank
(audible!)
Float valve in the mains water
top-up tank is not closing or is
clogged
Clean the valve; contact custo-
mer service if necessary.
Inadequate top-up with
mains water
The float valve in the top-up
tank is blocked or the dirt filter
at the valve inlet is clogged
Clean the float valve and/or the
dirt filter, replace if necessary
The pressure gauge
(pressure indicator) is
showing a raised pres-
sure.
An external heat source (e.g.
radiator) is causing a pres-
sure increase in the OPTIMA
system.
Contact customer service of
your installation company (it
might be necessary to install a
pressure relief valve).