Thelin providence User manual

PROVIDENCE INSERT
Pellet Stove Owner's Manual
Installation and Operating Instructions
SAFETY NOTICE
▪STOVE MUST BE PROPERLY INSTALLED AND MAINTAINED OR A HOUSE FIRE MAY
RESULT.
▪FOR YOUR SAFETY, FOLLOW THE INSTALLATION INSTRUCTIONS.
▪CONTACT LOCAL BUILDING OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION
INSPECTION AND PERMIT.
▪FAILURE TO COMPLY WITH OWNER'S MANUAL INSTRUCTIONS AND INSTALLATION
GUIDELINES WILL VOID WARRANTY. SAVE THESE INSTRUCTIONS.
Made in the USA by:
PLEASE LEAVE THIS MANUAL WITH THE OWNER!!
Please read this entire manual before installation and use of the pellet fuel-burning stove. Failure to follow these
instructions could result in property damage, bodily injury or even death. Prov Ins Man Rev b 2019

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INDEX OF CONTENTS
Adjustable Hopper Assembly, 17
Battery Backup Operation, 23
Battery Indicator, 23
Built-In Fireplace Clearances, 13
Built-In Side View, 14 & 15
Built-In Venting, 14 & 15
Circuit Board Diagram, 31
Clean-Out Covers, 27
Clean-Out Vent Port, 27
Clearances, 10
Control Functions, 22
Dimensions, 8
Electrical Schematic, 32
Fan Trim Pot Adjustments, 31
Fine Tuning, 23
Fire Safety, 4
High Temp/Flue Indicator, 23
Igniter Location, 33
Installation, 9
Installed as Built-In, 13
Laboratory Listing Label, 6
Lighting Instructions, 21
Maintenance Procedures, 24
Masonry Fireplace Installation, 9
Mobile Home Installation, 20
Pipe Adaptor & Hook-Up, 16
Replacement Parts List, 30
Routine Maintenance, 24
Safety Information, 4
Start-Up and Operation, 21
Startup-Up Checklist, 5
Stove Dimensions, 8
Trim Adjustment, 23
Troubleshooting, 29
Vent Information, 20
Wall Thermostat Hook-Up and Installation, 21
Warranty Information, 34
Wiring Diagram, 32
Zero Clearance Fireplace Venting, 11
Zero-Clearance Fireplace Installation, 9

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FIGURES
Figure 1- Stove Dimensions 8
Figure 2- Clearances 10
Figure 3- Masonry & Zero Clearance Fireplace Venting 11
Figure 4- Built-In Fireplace Clearances 13
Figure 5- Built-In Venting Vertical 14
Figure 6- Built-In Venting Horizontal 15
Figure 7- Pipe Adapter & Hook-Up 16
Figure 8- Adjustable Hopper 17
Figure 9- Control Panel 17
Figure 10- Air Shutter 18
Figure 11- Surround Installation 19
Figure 12- Control Functions 22
Figure 13- Clean-out Covers 27
Figure 14- Clean-out Vent Ports 27
Figure 15- Combustion Fan 28
Figure 16- Replacement Parts List 30
Figure 17- Circuit Board Diagram 31
Figure 18- Electrical Schematic/ Wiring Diagram 32
Figure 19- Igniter Location 33

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SAFETY INFORMATION
Fire Risk
Do not operate appliance before reading and
understanding operating instructions.
Failure to operate appliance properly may result in a
house fire.
Inspect appliance and components for damage.
Damaged parts may impair safe operation.
DO NOT install damaged components.
DO NOT install incomplete components.
DO NOT install substitute components.
Report damaged parts to dealer.
DO NOT connect this unit into a chimney flue
servicing another appliance.
DO NOT connect to any air distribution or duct
system.
WARNING
THELIN HEARTH PRODUCTS DISCLAIMES
ANY RESPONSIBILITY FOR, AND THE
WARRANTY WILL BE VOIDED BY THE
FOLLOWING ACTIONS:
•MODIFICATION OF APPLIANCE
•INSTALLATION OTHER THAN AS
INSTRUCTED IN THIS MANUAL BY
THELIN HEARTH PRODUCTS.
•INSTALLATION AND/OR USE OF ANY
COMPONENT PART NOT APPROVED
BY THELIN HEARTH PRODUCTS.
•OPERATING APPLIANCE WITHOUT
FULLY ASSEMBLING ALL
COMPONENTS CORRECTLY.
DO NOT over fire. If any external part starts to
glow, you are over firing. Reduce feed rate.
Over firing or any such action that may cause a fire
hazard including failure to perform regular
maintenance as outlined in these instructions will
void warranty.
DO NOT store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
CAUTION
TESTED AND APPROVED FOR PREMIUM
WOOD PELLETS OF HIGHEST BTU OUTPUT
AND LOWEST % OF ASH CONTENT ONLY.
BURNING ANY OTHER TYPE OF FUEL WILL
VOID YOUR WARRANTY.
Fire Safety
Maintain the designated clearances to combustibles
as diagramed in this manual. Insulation must not
touch the chimney or venting system. You must
maintain the designated airspace clearance around
the chimney. This space around the chimney is
necessary to allow heat to flow away from the
chimney area. Insulation in this area will cause heat
buildup, which could ignite wood framing.
The following should be considered when installing
any solid fuel appliance:
1. Install at least one smoke detector on each floor
of your home to ensure safety. They should be
located away from the heating appliance and
near the sleeping area.
2. Conveniently locate a Class A fire extinguisher
near the appliance.
3. Write down and practice an evacuation plan
with two escape routes.Check with your local

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building code department before you begin your
installation. Obtain a building permit in order to
meet local building code requirements.
Contact your local dealer if assistance is required
before, during and after installation.
Before Start-Up Check List
1. All Safety Warnings have been read and
followed.
2. The Owner’s Manual has been read.
3. Floor protection requirements have been
adhered to.
4. All venting has been properly installed.
5. The proper clearances from the stove and
chimney to combustible materials have been
followed.
6. The masonry chimney has been inspected by a
professional and is clean, or the factory built
zero clearance fireplace is installed according to
the manufacturer’s instructions.
7. A grounded power outlet with a surge protector
is available nearby without having to use an
extension cord.

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LABORATORY LISTING LABEL

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WARNINGS
HOT SURFACES! HOT GLASS WILL CAUSE
BURNS. SURFACES AND GLASS ARE HOT
DURING OPERATION AND DURING COOL-
DOWN PERIOD.
DO NOT TOUCH GLASS UNTIL IT IS COOLED.
NEVER ALLOW CHILDREN TO TOUCH
GLASS. ALERT CHILDREN TO HAZARDS OF
HIGH TEMPERATURES.
HIGH TEMPERATURES MAY IGNITE
CLOTHING OR OTHER FLAMMABLE
MATERIALS. KEEP CLOTHING, FURNITURE,
DRAPERIES AND OTHER FLAMMABLE
MATERIALS AWAY FROM HEATER.
FOR USE WITH PELLETIZED WOOD FUEL
ONLY
THIS APPLIANCE NEEDS PERIODIC
INSPECTION AND REPAIR FOR PROPER
OPERATION. CONSULT OWNER’S MANUAL
FOR FURTHER INFORMATION. IT IS
AGAINST FEDERAL REGULATIONS TO
OPERATE THIS APPLIANCE IN A MANNER
INCONSISTENT WITH OPERATING
INSTRUCTIONS IN THE OWNER’S MANUAL
GENERAL INFORMATION
Installation and repair should be done by a qualified
service professional. The stove should be inspected
before use and at least annually by a service
professional. More frequent cleaning may be
required due to fuel quality, excessive lint from
carpeting, bedding material, etc. It is imperative that
control compartments, burn pot and pot holder, and
circulating air passageways of the stove be kept
clean and free of ash buildup, lint, and dust.
The Providence Insert has been designed and
approved for burning PREMIUM WOOD
PELLETS OF HIGHEST BTU OUTPUT AND
LOWEST % OF ASH CONTENT ONLY.
Burning bio mass fuels in other forms or poor
quality pellet fuel is not permitted and will void
your warranty and/or could cause a burn back or
house fire. FOR BEST RESULTS THE WOOD
PELLET FUEL SHOULD BE ¼” DIAMETER
AND APPROXIMATELY 1” LONG.
Store fuel in a covered, dry area. Pellet bags can
absorb moisture and must be kept dry. Never place
bags of fuel next to the heater. Keep fuel away from
combustible materials and moisture. NEVER use
gasoline, gasoline type lantern fuels, kerosene,
charcoal lighter fluid, or similar liquids to start or
“freshen up” a fire. Keep all such liquids well away
from the stove while it is in use.
Pellet ashes should be placed in a metal container
with a tight-fitting lid. The closed container of ashes
should be placed on a non-combustible floor or the
ground, well away from all combustible materials,
pending final disposal. If the ashes are disposed of
by burial in soil or otherwise locally disbursed, they
should be retained in the closed container until all
cinders have been thoroughly extinguished.
NOTE: During the first few burns (up to 2 –4
hours) the high-temperature paint and sealant used
in the manufacture will emit some odor and smoke.
Open doors and windows to the outside for proper
ventilation during the first burn cycle and the curing
of the paint. SEE INITIAL FIRING PROCESS
on page __
This stove must be electrically grounded according
to local codes or, in the absence of local codes, with
the National Electrical Code, ANSI/NFPA 70-
2013.
Provide adequate clearances around air openings
into the combustion chamber and provide adequate
accessibility clearance for servicing and proper
operation. Never obstruct the front opening of the
heater.

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FIGURE 1 –STOVE DIMENSIONS

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VENT INFORMATION
Install vent at clearances specified by vent
manufacturer.
Secure 4” pipe or flex to flue flange with 500
degree HIGH-TEMP RTV silicone and using at
least three sheet metal screws. Subsequent sections
must be attached with three screws also. Each pipe
section should be sealed with hi-temp silicone
and/or follow vent manufacturer’s instructions (see
figure 7). Use only Type L 4” venting systems!
DO NOT INSTALL A FLUE DAMPER IN THE
EXHAUST VENTING SYSTEM OF THIS
UNIT.
Termination
DO NOT terminate vent in any enclosed or semi-
enclosed area such as carport, garage, attic, crawl
space, under a sun deck or porch, narrow walkway
or closely fenced area or any location where fumes
can build up and concentrate such as stairwell,
covered breezeway, etc.
Distance to openings
•3 feet minimum above any forced air inlet located
within 10 feet.
•4 ft. minimum below, or 4 ft. horizontally from,
or 1 foot minimum above any door, window, or
gravity air inlet into any building.
•Permanently closed windows –not less than 1 foot
below, horizontally from or above the permanently
closed window.
•2 feet minimum to an adjacent building and 7 feet
minimum above grade when located adjacent to
public walkways
•Distance to bottom of termination cap and grade
should be 12”.
•Grade surface must be non-combustible material
such as rock, dirt, gravel. Beware of plants, lawn,
bushes, and shrubs, which are considered
combustible material.
•Consult local building, fire or other official codes.
Local codes may be different and require other
clearances than described here.
MOBILE HOME INSTALLATION
Mobile home installation should be in accordance
with the manufactured home and safety standard
(HUD), CFR 3280, PART 24.
The following criteria are mandatory for mobile
home installs:
A. Outside combustion air is mandatory on all
mobile home installs. We recommend the Dura
Vent wall thimble with outside air hookup built into
the thimble. The air inlet must remain unrestricted
while unit is in use. See figure 14 for location of
outside air hook-up to the left side of the stove.
Metal flex hose must be used for outside air hook-
up.
B. Stove must be secured to the floor (use lag bolts)
in stove feet
C. The stove must be grounded with #8 solid copper
grounding wire or equivalent, terminated at each
end with an NEC-approved grounding device.
D. A grounded power outlet with a surge protector
is recommended.
E. Clearance to combustibles and floor protection is
exactly the same for mobile homes as residential
installs.
WARNING:
THE STRUCTURAL INTEGRITY OF THE
MOBILE HOME FLOORS, WALL, CEILING,
AND ROOF MUST BE MAINTAINED. DO
NOT INSTALL IN SLEEPING ROOM.

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INSTALLATION
The Providence Insert may be installed into a
Factory Built (Metal) fireplace, Masonry chimney,
or as a Built-in fireplace during new construction.
Each installation has its own clearance and
installation criteria as outlined in this manual.
Follow directions carefully as each of the three
installations vary and can be done in several ways. .
Factory Built (Metal) Fireplace Installation
A. Prior to planning placement of the Providence
Insert, the chimney MUST be swept of creosote
and soot. It should be inspected by a qualified
service professional.
B. Mantle clearance to top of insert – 12” (see
Figure 2).
C. Make sure the Providence Insert will fit into
your existing fireplace by measuring dimension
according to Figures 1 & 2. See Figure 8 for
adjustable Hopper Assembly.
D. Exhaust vent pipe and outside combustion air
intake (if used) can be configured as shown in
figures 3A-3D. The Providence Insert uses 4”
type L pipe with a maximum height of 25’.
E. Pellet vent connections must be sealed with a
liberal amount of 500 degree HIGH-TEMP
RTV silicone and screwed together with at least
3 sheet metal screws.
F. Pellet vent (exhaust vent) termination must be
sealed on top of chimney to prevent water from
entering fireplace cavity.
G. It is recommended that a metal plate be installed
to seal the damper area with clearance hole to
allow exhaust vent pipe to pass through. Use
non-flammable insulation to seal edges and to
prevent heat loss.
H. Aluminum flex pipe can be used to bring
outside air into the stove. Use a stainless hose
clamp to crimp flex to stove air intake flange.
Outside Air –Aluminum Flex – Must use 3” if
over 10’ vertical.
I. When hooking up the outside air you must be
sure that a rodent guard is used on through wall
installs. Many pellet pipe manufacturers make
wall thimbles with the rodent guard built into
the thimble.
1. The firebrick (refractory), glass
doors, screen rails, screen mesh, and
log grates can be removed from a
factory built firebox in order to gain
minimum fireplace insert opening
requirements.
2. Smoke shelves, shields and baffles
may be removed from a factory-built
fireplace if attached with mechanical
fasteners.
3. Items can only be removed if they
are mechanically fastened to the
Factory Built (Metal) fireplace. No
cutting or other permanent removal
of components is allowed. All
removed components must be saved
so that the Factory Built (Metal)
fireplace can be returned to a
burnable state.
4. Floor Protection: Hearth extension
from door opening required is 6”.
Floor protection to the side of the
door opening is also 6”.
5. The enclosed label stating “THIS
FIREPLACE HAS BEEN
ALTERED TO ACCOMMODATE
A FIREPLACE INSERT AND
SHOULD BE INSPECTED BY A
QUALIFIED PERSON PRIOR TO
REUSE AS A CONVENTIONAL
FIREPLACE. “ must be attached to
the fireplace with screws or nails.

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Masonry Fireplace Installation
A. Prior to planning placement of the Providence
Insert, the chimney MUST be swept of creosote
and soot. It should be inspected by a qualified
service professional.
B. Mantle clearance to top of insert – 12” (see
Figure 2).
C. Masonry chimney must be checked for cracks
and cleanliness. A re-line is recommended and
required in Canada. Venting must run as per
Figures 3A-3D.
D. Make sure the Providence Insert will fit into
your existing fireplace by measuring dimension
according to Figures 1 & 2. See Figure 8 for
adjustable Hopper Assembly.
E. Exhaust vent pipe and outside combustion air
intake (if used) can be configured as shown in
figures 3A-3D. The Providence Insert uses 4”
type L chimney liner with a maximum height of
25’.
F. Pellet vent connections must be sealed with a
liberal amount of 500 degree HIGH-TEMP
RTV silicone and screwed together with at least
3 sheet metal screws.
G. Pellet vent (exhaust vent) termination must be
sealed on top of chimney to prevent water from
entering fireplace cavity.
H. It is recommended that a metal plate be installed
to seal the damper area with clearance hole to
allow exhaust vent pipe to pass through. Use
non-flammable insulation to seal edges and to
prevent heat loss.
I. Aluminum flex pipe can be used to bring
outside air into the stove. Use a stainless hose
clamp to crimp flex to stove air intake flange.
Outside Air –Aluminum Flex – Must use 3” if
over 10’ vertical.
J. When hooking up the outside air you must be
sure that a rodent guard is used on through wall
installs. Many pellet pipe manufacturers make
wall thimbles with the rodent guard built into
the thimble.
K. Outside air can be picked up from rear if ash
clean out is present (see Figures 3A-3D).

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FIGURE 2 –CLEARANCES
Factory Built (Metal) and Masonry Fireplaces
Minimum opening for Factory Built (Metal) and Masonry Fireplaces

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FIGURES 3A-D –FACTORY BUILT (METAL) OR MASONRY FIREPLACE VENTING
3A- Vertical vent without outside air
3B- Vertical vent with outside air options

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Note: Above installation examples are for reference. All installation must follow local codes and requirements.
Additional Venting
Your Thelin PROVIDENCE Insert is equipped with a blocked flue/high temp safety sensor that will shut the
stove off if there is a down draft, blocked flue, or high temperature condition.
If you install the stove on the side of the house that is hit by prevailing winds (usually 30 to 40 mph or greater)
there is a chance that the sensor will be activated and the stove will shut off. The solution to this problem is to
run the pipe up vertically through the eave and use a high wind cap on the vertical termination.
Outside Air Hook-Up
Make sure a rodent guard is used after penetrating the outside wall. Source a wall thimble with a built-in outside
air hook-up and rodent guard screen.
3C- Horizontal vent without outside air
3D- Horizontal vent with outside air

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FIGURE 4 - BUILT-IN FIREPLACE CLEARANCES
Illustrations reflect typical installations and are for design purposes and clearances. Actual installation may vary due to individual design preferences.
Installed as Built-In (Wood or Metal Framing)
A. Maintain clearance to combustibles on sides, back, and top of built-in as per Figure 4.
B. Horizontal Installation: A minimum 2 ft. Type L 4” pipe vertical rise is required with a 2 ft. maximum
horizontal run to the outside.
Vertical Installation: A maximum vertical rise of 25ft. using Type L 4” pipe is required. A maximum
of two 90 degree elbows. or two 45 degrees elbows (two 45 degree elbows equate to one 90 degree).
The maximum horizontal run between two elbows is 1 ft.
C. Pellet vent connections must be sealed with a liberal amount of 500 degree HIGH-TEMP RTV silicone
and screwed together with at least 3 sheet metal screws.

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D. Steps for complete built-in installation are as follows:
1. Build hearth base with non-combustible hearth pad and secure to subfloor. Base should extent 6”
in front and 6” to the sides of stove.
2. Allow for the finished front material (i.e., tile, stone, slate) so that when the Providence is
inserted into cavity, the front of the stove is flush with the finished material.
3. Install wall thimble with outside air hook-up into wall or chase if applicable (see Figures 5 & 6).
Outside air is only required on mobile home installations.
4. Attach outside air flex pipe to left side of insert and exhaust vent pipe to pipe adaptor (see
Figures 5 & 6). Outside Air –Aluminum Flex – Must use 3” if over 10’ vertical.
5. Slide Providence engine into the cavity until the engine front is flush with hearth face.
6. Install screws into front feet of stove engine to secure it to the floor.
FIGURE 5 –VERTICAL BUILT-IN VENTING

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FIGURE 6 –HORIZONTAL BUILT-IN VENTING
Note: Above installation examples are for reference. All installation must follow local codes and requirements.
Additional Venting
Your Thelin PROVIDENCE Fireplace Insert is equipped with a blocked flue/high temp safety sensor that will
shut the stove off if there is a down draft, blocked flue, or high temperature condition.
If you install the stove on the side of the house that is hit by prevailing winds (usually 30 to 40 mph or greater)
there is a chance that the sensor will be activated and the stove will shut off. The solution to this problem is to
run the pipe up vertically through the eave and use a high wind cap on the vertical termination.
Outside Air Hook-Up
Make sure a rodent guard is used after penetrating the outside wall. Source a wall thimble with a built-in outside
air hook-up and rodent guard screen.

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FIGURE 7 –PIPE ADAPTOR & HOOK-UP
1. Silicone the top of flue flange with 500 degree HIGH-TEMP RTV silicone and insert flex liner or 4”
pipe. Fasten pipe or flex liner with at least 3 sheet metal screws.
2. Silicone the flue gasket to fireplace engine with 500 degree HIGH-TEMP RTV silicone.

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FIGURE 8–ADJUSTABLE HOPPER ASSEMBLY

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FIGURE 9 - CONTROL PANEL