27 Rosalie Street, Springvale VIC 3171
P: +61 (0)3 9562 3455 F: +61 (0)3 9548 3979
www.thermofilm.com.au
5. Product Warranty
Thermofilm warrants to the original owner that TT-MTC2-4A products will be free from defects in materials and
workmanship for a period of 12 months from date of purchase in accordance with the following warranty terms and
conditions.
Provision of the Warranty is subject to:
•The customer has not repaired or altered the product in any unauthorised manner.
•Thermofilm obligation under this warranty is limited to repair or replacement at Thermofilm’s factory of any components of the
product which Thermofilm identifies to its satisfaction to be defective. In no event will Thermofilm be liable for consequential
loss resulting from use of the product.
•Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorised in writing by
Thermofilm) is the sole responsibility of the customer.
•Thermofilm does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing,
removing, installing, servicing, transportation or handling of parts or complete products, and assumes no liability on parts
repaired or replaced without written authorisation.
•All warranty requests for repairs or replacements must be accompanied by a completed “Warranty Claim Form” available from
Thermofilm, together with proof of purchase (and wherever possible, photos of the installation).
•No product or components will be supplied in advance of an examination of the faulty product or components by Thermofilm or
an authorised representative of Thermofilm.
•The warranty excludes damage to the product or components arising from circumstances outside the control of Thermofilm,
including, without limitation, where the product is not used for intended purpose, where the product has been rectified in any
way, incorrect installation, incorrect power supply, damaged caused during delivery, misapplication, misuse, abuse, vandalism,
lack of maintenance or accident.
•Thermofilm shall not be liable for any default or delay in performance of its warranty obligations caused by any circumstances
beyond its control, including, without limitation, judicial or government restrictions, strikes, fires, floods, abnormal weather
conditions, delayed supplies of components.
•All products are inspected and tested before dispatch and are at the risk of the purchaser after shipment from the Thermofilm
factory, if not delivered by Thermofilm to destination.
•Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have them
noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the transportation
company and insist that a record of the damage is made on the freight documentation.
The Customer warrants to use the product in accordance with:
•Any instructions provided to it by Thermofilm from time to time.
•All government and local regulations, including, but not limited to all relevant electrical, environmental laws and regulations
governing the installation, storage use, handling and maintenance of the goods.
•All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and
maintenance of goods.