THOMSON SPEED TOUCH 580 Assembly instructions

SpeedTouch™580
Wireless Residential ADSL Gateway
Installation and Setup Guide
Release R4.3.1

SpeedTouch™
580
Installation and Setup Guide
R4.3.1

Copyright
Copyright ©1999-2005 THOMSON. All rights reserved.
Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
www.speedtouch.com
Trademarks
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpora-
tion in the United States and/or other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other
countries.
Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorpo-
rated, registered in the United States and/or other countries.
Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.
Ethernet™ is a trademark of Xerox Corporation.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
Other products may be trademarks or registered trademarks of their respective manufacturers.
Document Information
Status: v1.0 (May 2005)
Reference: E-DOC-CTC-20050429-0061
Short Title: Installation and Setup Guide ST580 R4.3.1 (en)

Contents
E-DOC-CTC-20050429-0061 v1.0 i
Contents
About this Installation and Setup Guide ................... 1
1 Introducing the SpeedTouch™.................................... 3
2 Basic Installation ........................................................... 5
2.1 Installing your SpeedTouch™......................................................... 6
2.2 Connecting the Hardware .............................................................. 7
2.3 The SpeedTouch™ Setup CD.......................................................... 9
3 Internet Access in No Time ........................................ 11
3.1 SpeedTouch™ Home Install Wizard.............................................. 12
3.1.1 Wireless Setup ............................................................................................. 17
3.1.2 Installing USB drivers .................................................................................... 18
3.1.3 Connecting Multiple Computers...................................................................... 20
3.2 Web-Based Easy Setup ................................................................. 21
3.3 Testing your Internet Connection ................................................ 23
3.4 Basic Security .............................................................................. 24

Contents
E-DOC-CTC-20050429-0061 v1.0
ii
4 Web-Based User Interface.......................................... 25
5 Internet Connection Troubleshooting....................... 27
5.1 Checking the Hardware................................................................ 28
5.2 LED Diagnostics ........................................................................... 29
5.3 Web Diagnostics .......................................................................... 31
5.4 SpeedTouch™ Setup CD Troubleshooting ................................... 32
5.5 Wireless Setup Troubleshooting .................................................. 35
5.6 Easy Setup Troubleshooting ........................................................ 36

About this Installation and Setup Guide
E-DOC-CTC-20050429-0061 v1.0 1
About this Installation and Setup Guide
Used symbols
Terminology Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this
Installation and Setup Guide.
Documentation and
software updates
THOMSON continuously develops new solutions, but is also committed to improve
its existing products.
For suggestions regarding this document, please contact
[e-mail].
For more information on THOMSON's latest technological innovations, documents
and software releases, visit us at:
www.speedtouch.com
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
!A caution warns you about potential problems or specific precautions that
need to be taken.

About this Installation and Setup Guide
E-DOC-CTC-20050429-0061 v1.0
2

Chapter 1
Introducing the SpeedTouch™
E-DOC-CTC-20050429-0061 v1.0 3
1 Introducing the SpeedTouch™
Introduction In a minute you will be able to access the Internet using your SpeedTouch™580(i)
Residential ADSL Gateway.
This Installation and Setup Guide will show you how to set up your SpeedTouch™
and how to connect a computer or a local area network (LAN) to the Internet.
Identifying your
SpeedTouch™
The label on the bottom side of your SpeedTouch™, informs you on the
SpeedTouch™’s:
Product name
Model number
Serial number
Variants The SpeedTouch™ comes in two ADSL flavours:
The ADSL POTS variant: The SpeedTouch™580 connects to an analogue Plain
Old Telephone Service (POTS) line.
The ADSL ISDN variant: The SpeedTouch™580i connects to an Integrated
Service Digital Network (ISDN) line, enabling residences with an ISDN line to
use the ADSL service.
You can easily identify your variant by checking the product name printed on the
identification label on the bottom of your SpeedTouch™.
Delivery check In case items are missing or damaged, please contact your local distributor. Your box
should contain:
SpeedTouch™ Gateway
Yellow Ethernet cable (RJ-45)
Grey DSL cable (RJ-11)
Power adapter
SpeedTouch™ Setup CD
Safety Instructions & Regulatory Notices booklet (optional)
Quick Installation Guide booklet
Stand-up cradle (optional)
Wall-mount drilling leaflet, screws and dowels (optional)
DSL filter(s) (optional)
SpeedTouch™ wireless networking product(s) (optional)
!Do not remove, nor cover the marking label.
!Use only the SpeedTouch™ variant which is appropriate for the DSL service
provided to your premises.

Chapter 1
Introducing the SpeedTouch™
E-DOC-CTC-20050429-0061 v1.0
4
SpeedTouch™ Setup
CD
Your SpeedTouch™ is delivered with a Setup CD.
If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive
CD Menu guides you through the features and contents of the Setup CD.
See “2.3 The SpeedTouch™ Setup CD” on page 9 for more information.
In case of another operating system a set of subdirectories allows you to easily
browse for user documentation, SpeedTouch™ system software, service templates,
etcetera.

Chapter 2
Basic Installation
E-DOC-CTC-20050429-0061 v1.0 5
2 Basic Installation
Before you begin Make sure to read the safety instructions and regulatory notices first. The safety
instructions can be found on the Setup CD and/or may also be provided as printed
booklet.
ADSL service The ADSL service must be up and running on your telephone or ISDN line.
If both telephone and ADSL service are simultaneously available from the same
copper pair, you will need a central splitter or distributed filters for decoupling ADSL
and telephone signals.
Computer requirements To connect computer(s) via Ethernet, make sure your computer is equipped with an
Ethernet network interface card (NIC).
To connect a computer via USB, you need a free USB port on your computer or a
connected USB hub.
For wireless networking, you will need a wireless 802.11 b/g compatible client
adapter for each computer you intend to connect wirelessly.
As wireless client adapter, you can:
Use a provided SpeedTouch™110g CardBus.
Use a provided SpeedTouch™120g USB adapter (with cable).
Plug a provided SpeedTouch™121g adapter directly into your computer’s USB
port (without cable).
Use any other Wi-Fi certified WLAN client.
!Public telephone lines carry voltages that can cause electric shock. Only try
to set up splitter/filters that have been designed to be installed by unqualified
personnel. For further assistance, contact your service provider.

Chapter 2
Basic Installation
E-DOC-CTC-20050429-0061 v1.0
6
2.1 Installing your SpeedTouch™
SpeedTouch™ housing The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a
desktop.
Wall mount To mount the SpeedTouch™ on a wall or other vertical surface:
1Drill two holes in the wall or other vertical surface where you want to place the
SpeedTouch™. Keep a space of 143 millimetres between the two holes.
2Fasten two screws in the wall holes. The screws should protrude five
millimetres from the surface of the wall.
3Attach your SpeedTouch™ on the wall using the two mounting slots on the
bottom side.
Stand-up To setup the SpeedTouch™ in an upright position, use the provided cradle (if
available).
If you install the SpeedTouch™ onto plasterboard, use dowels to secure
the screws. Otherwise the strain of the cables connected to the
SpeedTouch™ rear panel connectors could pull the SpeedTouch™ from
the wall.
143 mm

Chapter 2
Basic Installation
E-DOC-CTC-20050429-0061 v1.0 7
2.2 Connecting the Hardware
Wiring The figure below shows all possible types of connection to the SpeedTouch™.
Proceed as follows:
1Plug in the coaxial jack from the electric power supply adapter into the
SpeedTouch™’15VAC’ port and the other end to the wall outlet.
2During the SpeedTouch™ Home Install Wizard, you will be asked to make one of
following connections:
Connect the yellow RJ-45 Ethernet cable to the Ethernet port on your
SpeedTouch™ and the other end to the computer’s Ethernet port.
Connect the blue USB cable to the blue USB port on your SpeedTouch™
and the other end to the computer’s USB port.
For wireless networking, plug a wireless card or adapter in your computer.
If you will run the SpeedTouch™ Home Install Wizard, as described in
“3.1 SpeedTouch™ Home Install Wizard” on page 12, it is
recommended to wait to make these connections until the wizard will
ask you to do so.
15VAC ON/OFF 1 2 3 4

Chapter 2
Basic Installation
E-DOC-CTC-20050429-0061 v1.0
8
Powering the
SpeedTouch™
To power on the SpeedTouch™, press the power button on the SpeedTouch™ rear
panel.
During the start-up procedure, the power LED on the front panel is lit red for some
seconds. As soon as the power LED is solidly lit green, your SpeedTouch™ is ready
for service. After another couple of seconds, also the DSL LED will light green.
If these LEDs do not light, please refer to ”Checking the LEDs” on page 29. A
comprehensive LED overview can be found in the SpeedTouch™ User’s Guide.
To power off your SpeedTouch™, press the same button.

Chapter 2
Basic Installation
E-DOC-CTC-20050429-0061 v1.0 9
2.3 The SpeedTouch™ Setup CD
Introduction Your SpeedTouch™ is delivered with a Setup CD.
If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive
CD Menu guides you through the features and contents of the Setup CD.
In case of another operating system a set of subdirectories allows you to easily
browse for user documentation, SpeedTouch™ system software, service templates,
etcetera.
Launching the CD on
MS Windows or Mac
OS X
To launch the SpeedTouch™ Setup CD Menu:
1Insert the Setup CD in your computer's CD-ROM or DVD-ROM drive.
On MS Windows: The CD should autostart.
On Mac OS X: If the CD does not autostart, double-click Menu in the
window with the content of the CD.
2In the Choose Language window, select the language of your choice and click
OK.
3The SpeedTouch™ Safety Instructions and Regulatory Notices will be displayed
in your default web browser.
4Read all the instructions carefully. If needed you can select another language to
read the instructions in the language bar available at the top right corner of the
web browser window.
5If you have carefully read these Safety Instructions and Regulatory Notices,
please close the browser window to proceed. You should see the Safety
Instructions and Regulatory Notices window inviting you to confirm your
reading:
6Select I have read and I fully understand the Safety Instructions and
Regulatory Information and click Continue.
As a result the SpeedTouch™ CD menu pops up.
!To be able to run the applications on the Setup CD on an MS Windows
2000, an MS Windows XP operating system, or Mac OS X computer, you
need administrative rights.
If not, refer to ”The SpeedTouch™ CD does not start
automatically” on page 32.
If you accepted the Safety Instructions and Regulatory Notices
agreement on this computer before, the instructions are not shown;
instead the CD menu pops up.
!Your SpeedTouch™ product is designed and tested to meet the latest
safety standards. However, to ensure safe use of this product, it is
important that the Safety Instructions and Regulatory Notices shown
and/or available in the Safety and Regulatory booklet are read, and
complied with carefully, before installing the SpeedTouch™ product.

Chapter 2
Basic Installation
E-DOC-CTC-20050429-0061 v1.0
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SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD:
Select:
Setup my SpeedTouch to start the SpeedTouch™ Home Install Wizard allowing
you to prepare your SpeedTouch™ and network for Internet connectivity.
SpeedTouch Maintenance to:
Reconfigure your SpeedTouch™ via the Home Install Wizard.
Upgrade the software version on your SpeedTouch™.
Check for SpeedTouch™ upgrades on the Internet.
Documentation and Help to:
Consult user documentation for your SpeedTouch™ DSL Gateway.
Consult user documentation for SpeedTouch™ networking products.
See more information on the SpeedTouch™ product portfolio.
Visit the online support sections on www.speedtouch.com.
Open a new window to view the Setup CD contents.
See “3.1 SpeedTouch™ Home Install Wizard” on page 12 for more
information.
In case you experience problems when viewing the SpeedTouch™
documentation, see “ SpeedTouch™ documentation cannot be viewed”
on page 33.

Chapter 3
Internet Access in No Time
E-DOC-CTC-20050429-0061 v1.0 11
3 Internet Access in No Time
What you need from
your ISP
Following configuration parameters are provided by your ISP:
Your ISP’s connection service model (for example PPPoE)
VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet
Internet connectivity
setup
There are different ways of setting up Internet connectivity on your SpeedTouch™.
The best way depends on your operating system.
Optionally your ISP may indicate the Service Profile to use in the
SpeedTouch™ Home Install Wizard or Easy Setup.
If you use following
operating system
the recommended way to setup your
SpeedTouch™ is
MS Windows (98 SE,
Millennium, 2000 or XP)
the Home Install Wizard, as described in
“3.1 SpeedTouch™ Home Install Wizard” on
page 12.
Mac OS X, provided you will
use a wired connection to your
SpeedTouch™
Any operating system
(provided you have IP
connectivity)
the Easy Setup, as described in “3.2 Web-Based
Easy Setup” on page 21: Open your web
browser, the SpeedTouch™ HTTP intercept will
do the rest.
Mac OS X, wirelessly
connected to your
SpeedTouch™
If you are using MS Windows XP, it is also be possible to use the MS
Windows XP Internet Gateway Device (IGD) Control Agent for UPnP, as
described in the SpeedTouch™ User’s Guide.

Chapter 3
Internet Access in No Time
E-DOC-CTC-20050429-0061 v1.0
12
3.1 SpeedTouch™ Home Install Wizard
Internet connection
setup
With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in
a flash.
First, the wizard will try to detect your SpeedTouch™. After connecting your
computer, the wizard will configure your SpeedTouch™ and - if necessary - your
computer.
The Home Install Wizard was designed for Microsoft Windows operating systems
and Mac OS X - in the latter case provided you will use a wired connection to your
SpeedTouch™.
Preconditions Make sure that:
Your SpeedTouch™ is only connected to a DSL-enabled phone line and to an
electrical outlet.
Your SpeedTouch™ is correctly set up and powered on.
Launching the Home
Install Wizard
To launch the SpeedTouch™ Home Install Wizard:
1Launch the SpeedTouch™ Setup CD.
2The SpeedTouch™ CD menu pops up.
In the SpeedTouch™ CD menu, click Setup my SpeedTouch to start the
SpeedTouch™ Home Install Wizard.
3On the Welcome page, click Next to continue.
4The Software License Agreement window appears.
You must accept before continuing. Click Yes to accept.
See “2.3 The SpeedTouch™ Setup CD” on page 9 for more information.
If not, refer to ”The SpeedTouch™ CD does not start automatically” on
page 32.
If you accepted this License Agreement in a previous configuration
setup, this window will not be shown.

Chapter 3
Internet Access in No Time
E-DOC-CTC-20050429-0061 v1.0 13
Connecting your
computer
The SpeedTouch™ Home Install Wizard will check your system and will invite you to
connect the SpeedTouch™ to your computer.
The next step will depend on the connection type you will use. In case of:
Wireless: Go to “3.1.1 Wireless Setup” on page 17.
USB: Go to “3.1.2 Installing USB drivers” on page 18.
Ethernet: After you have plugged in the Ethernet cable to both the computer
and the SpeedTouch™, proceed with “ Configuring the SpeedTouch™ (and your
computer)” on page 14.
If the wizard does not detect a connection, an error message will be
displayed. Refer to ”The wizard does not detect a connection” on page 32.

Chapter 3
Internet Access in No Time
E-DOC-CTC-20050429-0061 v1.0
14
Configuring the
SpeedTouch™ (and your
computer)
Once the hardware is installed successfully and you are connected to the
SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™.
Proceed as follows:
1If prompted, enter the User name and Password for your SpeedTouch™
security settings and click OK.
2Select the appropriate Region, Provider and Service for your Internet
connection as specified by your service provider and click Next.
3Select the VPI/VCI - and, if required, the Connection Type - as specified by
your service provider and click Next.
4Enter the User Name and Password for your Internet account settings as
specified by your service provider and click Next.
The factory default user is ‘Administrator’. Its password is blank,
meaning you do not have to enter anything in the password field. It is
advisable to specify another user name and password to protect your
SpeedTouch™ from security violation during the configuration
procedure (see “ Access Control” on page 15), or as described in
“3.4 Basic Security” on page 24.
If the service provider has included a separate disk with a dedicated
service profile, click Have Disk... to browse to the location of the
appropriate service profile template file.
!From here on the procedure might differ from the description below.
The requested information will depend on the selected service profile
and should be provided by your Service Provider. Subsequent screens
will guide you through the configuration setup of both the
SpeedTouch™ and your computer. Enter the requested information and
click Next whenever requested.