Thrane&Thrane Explorer 325 User manual

USER MANUAL
EXPLORER®325

98-131305-DraftA1 ii
EXPLORER®325
Document number: 98-131305-DraftA1
Release date: June 1, 2010
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided
for information purposes only, is subject to change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information
should acquire the most current version e.g. from http://www.thrane.com or from the distributor.Thrane &
Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole or in part,
of this manual from any other source.
Copyright © 2010 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
•EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
•Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed
by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company web site
www.thrane.com

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Safety summary 1
The following general safety precautions must be observed during all phases of operation, service and
repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere
in this manual violates safety standards of design, manufacture and intended use of the equipment.
Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch areas of the terminal or
antenna that are marked with this symbol, as it may result in injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the antenna.
When the system is powered, make sure that nobody gets closer than the
recommended minimum safety distance.
The minimum safety distance is 0.6 m to the side and above the antenna
when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the
antenna, as the radiation forms a hemisphere above the antenna.
Service
User access to the interior of the system units is prohibited. Only a technician authorized by Thrane &
Thrane may perform service - failure to comply with this rule will void the warranty.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Power supply
The voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. Be aware of high start-up peak current: 20 A@24 V,
5ms.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with the
power cable connected. Under certain conditions, dangerous voltages may exist even with the power
cable removed. To avoid injuries, always disconnect power and discharge circuits before touching
them.
Install and use the antenna with care
Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or
stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct
installation of the antenna. The instructions in the Installation manual are only guidelines.
Failure to comply with the rules above will void the warranty!

98-131305-DraftA1 iv
About the manual 2
Intended readers
This manual is a user manual for the EXPLORER 325 system. The manual is intended for
anyone who is using or intends to use this system. No specific skills are required to operate
the EXPLORER 325 system. However, it is important that you observe all safety
requirements listed in the beginning of this manual, and operate the system according to
the guidelines in this manual.
Most current version
This manual may not always reflect the latest software functionality of your EXPLORER 325
system. To obtain the latest version of the manual, please enter the Thrane & Thrane web
site www.thrane.com and download the latest version from Service > Self Service Center >
Downloads, or acquire it from your distributor.
Manual overview
Note that this manual does not cover installation nor does it cover how to use the IP
handset that comes with the system. For information on installation refer to the installation
manual and for information on the IP handset refer to the user manual for the IP handset.
Part numbers for both manuals are listed in the next section.
This manual has the following chapters:
•Introduction contains a brief description of the system and an overview of the BGAN
services.
•Getting started explains how to insert SIM (Subscriber Identity Module) card and start
up the unit. It also contains a short guide to making the first call.
•Operating the system explains how to use the system.
•Using the web interface explains how to use the built-in web interface of the terminal
for configuration and daily use, and describes the available menus and settings,
including advanced setup of interfaces.
•Troubleshooting contains a short troubleshooting guide and explains how to update
software. It also describes the functions of the light indicator and the Reset button, and
explains the event messages that may show in the web interface. Further, it gives
information on where to get help if needed.
•Conformity contains declarations of conformity for the EXPLORER 325 system.

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Related documents
The below list shows the documents related to this manual and to the EXPLORER 325
system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
COURIER is used to indicate low level commands or display text.
Example: “In the SMS text, type ACTIVATE”.
Title and description Document
number
EXPLORER 325, Installation Manual
Explains how to install the EXPLORER 325 terminal and the
EXPLORER 325 antenna.
98-131306
EXPLORER 325, Quick Guide
A short guide to the most important functions of the EXPLORER 325
system.
98-131307
Thrane IP Handset, User Manual
Explains the features and functions of the Thrane IP Handset. The IP
handset works as a standard IP handset, but also serves as a user
interface for the EXPLORER 325 system.
98-126059

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Table of Contents
Safety summary ....................................................................................................iii
About the manual ................................................................................................. iv
Chapter 1 Introduction
Welcome ...............................................................................................................1
Features and interfaces ......................................................................................2
Main units ............................................................................................................ 3
The Inmarsat BGAN system ................................................................................6
Services and interfaces ......................................................................................10
Chapter 2 Getting started
In this chapter .................................................................................................... 11
Before you start .................................................................................................. 11
Starting up the terminal ....................................................................................12
Connecting the Thrane IP handset ....................................................................14
Connecting a computer ......................................................................................15
Entering the SIM PIN for the terminal ..............................................................16
Registering with the BGAN network .................................................................18
Making the first call ...........................................................................................19
Chapter 3 Operating the system
In this chapter ................................................................................................... 20
General .............................................................................................................. 20
Using a phone or fax machine ......................................................................... 23
Using a computer .............................................................................................. 32
Using the IP handset ......................................................................................... 39
Chapter 4 Using the web interface
In this chapter ................................................................................................... 40
Introduction ....................................................................................................... 40
Entering the SIM PIN in the web interface ...................................................... 45

Table of Contents
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Using the Dashboard ........................................................................................ 46
Using the phone book ....................................................................................... 49
Using the Call log .............................................................................................. 53
Handling SMS messages .................................................................................. 55
Setting up the interfaces ....................................................................................61
Managing LAN network users .......................................................................... 84
Uploading software ........................................................................................... 97
Selecting the preferred BGAN satellite ...........................................................100
Selecting the language .................................................................................... 101
Administration ..................................................................................................102
Help desk and diagnostic report ..................................................................... 122
Event logging and self test .............................................................................. 123
Site map ............................................................................................................ 124
Chapter 5 Troubleshooting
In this chapter ..................................................................................................125
Getting support ................................................................................................125
Uploading software ..........................................................................................126
Part numbers .................................................................................................... 127
Troubleshooting guide .....................................................................................128
Status signaling .................................................................................................131
Logging of events ............................................................................................. 139
Reset button .....................................................................................................140
List of reserved IP subnets ................................................................................141
Supported AT commands for PPPoE ............................................................... 142
Chapter 6 Conformity
EXPLORER®325 ................................................................................................. 145
Glossary ............................................................................................................................ 147
Index .............................................................................................................................151

98-131305-DraftA1 Welcome 1
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your EXPLORER 325 system!
EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data
and voice communication via satellite through the BGAN (Broadband Global Area Network).
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and
their features and functions.
It also gives an overview of the BGAN system and services.

Chapter 1: Introduction
98-131305-DraftA1 Features and interfaces 2
Features and interfaces
The EXPLORER 325 system offers the following features and interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to: 432 kbps
Support for streaming IP at: 32, 64 or 128 kbps
Voice: Standard Voice (4 kbps) or 3.1 kHz Audio1
2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP
handsets etc.
1 Standard Phone port for standard phone or fax machine
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Built-in DHCP/NAT router
Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (11.5 A - 4 A)
CE certified
1. 3.1 kHz Audio is only available in elevations > 45°

Chapter 1: Introduction
98-131305-DraftA1 Main units 3
Main units
Units overview
The EXPLORER 325 system includes the following main units:
• TT-3058A EXPLORER 325 antenna
• TT-3733A EXPLORER 325 Terminal
• TT-3670A Thrane IP Handset & Cradle, wired
EXPLORER®325 antenna
The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis
stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all
functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable
carries all RF communication, supply voltage and modem communication between the antenna
and the terminal.
For information on how to install the antenna, refer to the installation manual.