Topaz, Inc. T-L460-HSB-R User manual
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Troubleshooting Guide
For Topaz HSB (HID USB) Signature Pads
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HSB (HID USB) Troubleshooting Guide
Table of Contents
Overview................................................................................................................................... 3
Checking the HSB Tablet’s Connection ................................................................................ 3
Checking the SigPlus Settings............................................................................................... 4
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HSB (HID USB) Troubleshooting Guide
Overview
This document is a troubleshooting guide to the setup process for a Topaz HSB (HID USB) tablet.
If the model number on the back of your signature pad does not end in “HSB-R”, then this
troubleshooting guide does not apply to you. If problems still persist after following the steps in
this document, please contact the Topaz Technical Support Team at 805.520.8286 or
Checking the HSB Tablet’s Connection
1. Click on Start Settings Control Panel.
2. Open the “System”icon, click on the “Hardware”tab, and click on “Device Manager”.
3. Once the Device Manager is open, the Topaz HSB tablet should be listed under the
Human Interface Devices heading. When the Topaz tablet is connected properly, there
will be two entries under Human Interface Devices: ‘HID-compliant device’ and ‘USB
Human Interface Device’ (among other possible entries).
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HSB (HID USB) Troubleshooting Guide
4. If you don’t see these entries, contact the Topaz Technical Support Team at
Checking the SigPlus Settings
1. If you are still having problems after SigPlus is installed and the Topaz tablet is connected
and located successfully in the Device Manager, download and install the Topaz
SigPlus Adjust tool to make sure your SigPlus.INI management file is set up correctly.
2. After downloading SigPlus Adjust from the Topaz website, be sure to select “Yes” when
prompted during installation to place a shortcut for SigPlus Adjust on your Desktop.
If you do not, the SigPlus Adjust application can be found under the “C”“Windows”
“SigPlus”“Tools”folder.
3. Start by opening up SigPlus Adjust, and look on the back of your signature pad and locate
the model number. Then, find the first part of your model number in the left column and
compare with the SigPlus Adjust tablet names listed in the right column. If you do not find
your model number in the left column, contact the Topaz Technical Support Team at
Note: The SigPlus Adjust Tablet Names do not necessarily specify your exact tablet
name. They simply specify what option you should select in the SigPlus Adjust application
(Step 5).
Signature Pad Model Number Prefix
SigPlus Adjust Tablet Name
T-L460
SigLite1x5
T-LBK460
SigLite1x5
T-L462
SignatureGemLCD1x5
T-LBK462
SignatureGemLCD1x5
T-LBK750SE
LCD4x3SE
T-LBK750
SigLiteLCD4x3
T-LBK755SE
LCD4x3SE
T-LBK755
SignatureGemLCD4x3
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HSB (HID USB) Troubleshooting Guide
4. Once you have located your model number prefix in the left column above and noted the
appropriate SigPlus Adjust tablet name from the right column above, please select the
tablet name from the “Tablet” list in SigPlus Adjust.
Note: In our example, our model number is
T-LBK460-HSB-R. Therefore our model number
prefix is T-LBK460, and our SigPlus Adjust tablet
name is SigLiteLCD1x5, as seen in the example.
5. Then, select “HSB” from the “Connection” list,
and click “Update”.
6. Once these steps have successfully been
completed, then the Topaz tablet should function
properly.
7. If after using SigPlus Adjust to update your
SigPlus.INI file, the tablet is still not working,
contact the Topaz Technical Support Team at
805.520.8286.
T-LBK766SE
LCD4x5SE
T-LBK766
SignatureGemLCD4x5
T-LBK43LC
SigLiteColor43
T-LBK57GC
SigGemColor57
T-S460
SigLite1x5
T-S461
SigLite1x5
T-S261
SignatureGem1x5
T-S751
SignatureGem4x5
T-C912
ClipGem
T-C916
ClipGemLGL
TF-S463
SigLite1x5
TF-LBK463
SigLiteLCD1x5
TF-LBK464
SignatureGemLCD1x5
TM-LBK460
SigLiteLCD1x5
TM-LBK750
SigLiteLCD4x3
TM-LBK755SE
LCD4x3SE
TM-LBK755
SignatureGemLCD4x3
TM-LBK766SE
LCD4x5SE
TM-LBK57GC
SigGemColor57
This manual suits for next models
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