Nortel Millennium Desk User manual

NTP: 506-6501-204
Millennium Desk terminal:
Installingandrepairingterminal
hardware
Document number: P0883900 Document issue: 00.01
Document status: Standard Date: June 1998
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This document covers all
Millennium Desk sets
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Millennium terminals installation, operation, and
maintenance documentation modules
The table below shows all the customer-orderable books in the terminal
installation, operation and maintenance suite.These books can be ordered
separately as modules or in sets as documentation kits.
Title Order code
All terminals
Millennium terminals provisioning guide A0685011
Millennium terminals: using the craft interface P0883893
Millennium terminals: maintenance troubleshooting P0883894
Millennium terminals pocket troubleshooting guide P0883895
Multi-pay-based terminals
Millennium Multi-pay-based terminals: installing
terminal hardware P0883896
Millennium Multi-pay-based terminals: replacing parts P0883897
Card-based terminals
Millennium Card-based terminals: installing terminal
hardware P0883898
Millennium Card-based terminals: replacing parts P0883899
Desk terminals
Millennium Desk terminals: installing and replacing
hardware P0883900
Also available:
Accessory kit: binder, cover, and spine A0737727
Complete assembly kit (one each of all modules) A0737720
Multi-pay terminal documentation kit A0737722
Card terminal documentation kit A0737723
Desk terminal documentation kit A0737725
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Millennium Desk terminal:
Installingandrepairingterminal
hardware
Document number: P0883900
Issue: 00.01
Document status: Standard
Document date: June 1998
©1998 Northern Telecom
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property
of Northern Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this
document shall keep the information contained herein confidential and shall protect same in whole or in
part from disclosure and dissemination to third parties and use same for evaluation, operation, and
maintenance purposes only.
Information subject to change without notice
Millennium is a trademark of Northern Telecom
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NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
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v
Millennium Desk terminal: installing and repairing terminal hardware
Publication history
June 1998
This is the standard release of the Millennium Desk terminal:
installingandrepairingterminal hardware ,whichcontains the
installation and maintenance procedures for Millennium Desk
terminals.
This new format combines the installation and repair
procedures from previous versions of the Millennium Desk
terminal installation, operation, and maintenance guides .
Craft interface information and troubleshooting information
are contained in these modules: Millennium terminals: using
the craft interface, and Millennium terminals: maintenance
troubleshooting , respectively.
March 1997
Standard MSR 1.9/2.0 release 01 of this document. This
includes a smaller format, reversed polarity on the baseboard
wiring, replacement of the wall jack with spade tip connections,
improved ESD shielding on the datajack, new control board
layout, Inferred Answer Supervision, and Smart Card Alert
changes.
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vii
Millennium Desk terminal: installing and repairing terminal hardware
Table of contents
1 Introduction 1-1
Types of desk terminals 1-1
Physical characteristics 1-1
How this guide is organized 1-3
2 Pre-installation overview 2-1
Installation overview 2-1
Setting up the site 2-1
Installing the terminal hardware 2-2
Installing and testing terminal functions 2-2
Selecting a site 2-2
Desk terminal specifications 2-3
Maximum cable length specifications 2-4
Suggested tools and equipment 2-5
Installing peripheral equipment 2-6
Using a TDD/TTY device 2-6
Other documentation 2-6
3 Installing the hardware 3-1
Testing the line to the terminal 3-1
Mounting and connecting the terminal 3-3
Desk mounting the terminal 3-3
Wall mounting the terminal 3-3
Opening the telephone 3-4
Mounting the desk set 3-5
Closing the desk set 3-7
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viii Table of contents
NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
4 Replacing parts 4-1
Saving call detail records 4-1
Upload CDRs 4-2
Emergency CDR upload procedure 4-3
Uploading CDRs without key card 4-3
Uploading CDRs without keypad 4-4
External replacements 4-5
Removing and replacing the number card 4-5
Replacing the instruction card 4-6
Replacing the quick access keys label 4-7
Installing the quick access keys cover 4-7
Inside the desk set 4-8
Removing the mounting stand 4-8
Disconnecting the power 4-9
Cable layouts inside the set 4-10
Replacing the handset assembly 4-13
Removing and replacing the line cord 4-13
Accessing the inside of the set 4-14
Replacing the card reader 4-15
Inserting the coin shield 4-18
Replacing the datajack module 4-18
Removing and replacing firmware chips 4-21
Bypassing the IAS module 4-23
Appendix A: Regulatory notes A–1
Industry Canada notice A–1
Shock hazard warning A–3
Address for warranty and repairs in Canada A–3
U.S. regulations A–3
Radio/TV interference A–3
Federal Communications Commission notice A–4
CSA/NRTL/UL installation instructions A–6
Important safety instructions A–7
Shock hazard warning A–8
Appendix B: INSTALL routine quick reference B-1
Installation troubleshooting B-4
Index I-1
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Table of contents ix
Millennium Desk terminal: installing and repairing terminal hardware
Figures
Figure 1-1: External view of the desk terminal 1-2
Figure 3-1: Wall jack polarity connections 3-2
Figure 3-2: Removing the access panel 3-4
Figure 3-3: Inserting the receiver clip from inside 3-5
Figure 3-4: The spade-tip connectors 3-6
Figure 3-5: Plugging the line cord into the power PCP 3-6
Figure 3-6: Folding the ribbon cable 3-7
Figure 3-7: Mounting the terminal on the wall 3-8
Figure 3-8: Installing the receiver clip 3-9
Figure 4-1: Locating the number card on the set 4-5
Figure 4-2: Installing the instruction card 4-6
Figure 4-3: Installing the quick access keys label 4-7
Figure 4-4: Disconnecting power from the set 4-9
Figure 4-5: ESD cables clipped to card reader screw 4-10
Figure 4-6: Layout with ESD and SCA cables 4-11
Figure 4-7: Layout with ESD cables 4-12
Figure 4-8: Housing access screws 4-14
Figure 4-9: Locating the card reader screw 4-15
Figure 4-10: Folding the ribbon cable correctly 4-16
Figure 4-11: Card reader seated properly 4-17
Figure 4-12: Datajack board on the main PCP 4-19
Figure 4-13: The datajack board 4-19
Figure 4-14: Connecting the datajack board 4-20
Figure 4-15: Field-replaceable chips on the main PCP 4-22
Figure 4-16: Bypassing the IAS module 4-24
Tables
Table 2-1: Cable length specifications 2-4
Table 2-2: Recommended tools and equipment 2-5
Table B-1: INSTALL quick reference B-1
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x Table of contents
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1-1
Millennium Desk terminal: installing and repairing terminal hardware
1 Introduction
This document is intended for the craftsperson who
installs Millennium Desk terminals on-site and connects
them to the CO line and supplementary. It contains the
information you need to install and maintain a Millennium
Desk terminal from a hardware perspective.
Types of desk terminals
There are two models of desk terminal, the M1351, which
has a mag-stripe card reader, and the M1361, which has
a multi-card reader.
There are several versions of each one.They all have card
readers and quick access keys, and they may be equipped
with smart card alert and inferred answer supervision
(IAS) modules.
The special features for each type of terminal will be noted
in the text.Figure 1-1 shows an example of a typical termi-
nal.
Physical characteristics
A Millennium desk terminal has the following physical
characteristics:
Height approx. 112 mm (4.41 in.)
Width approx. 305 mm (12.01 in.)
Depth approx. 218 mm (8.58 in.)
Weight approx. 1,500 g (3 lb. 5 oz.)
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1-2 Introduction
NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
Figure 1-1: External view of the desk terminal
Push buttonVolume control Quick access keys
Vacuum fluorescent display (VFD)
Card reader
Language selection button
Next call button
Datajack
Instruction card
Key labels
keypad
(On side of set)
Mounting base (underneath)
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Introduction 1-3
Millennium Desk terminal: installing and repairing terminal hardware
How this guide is organized
Millennium Desk terminals: installing and repairing termi-
nal hardware is organized into the following sections:
Chapter 1: Introduction describes the contents of the
module and defines the Desk terminal.
Chapter 2: Pre-installation overview describes pre-
installation issues such as selecting a site,
connecting peripheral equipment, and a list
of tools required for installation and
maintenance.
Chapter 3: Installing the hardware describes how to
installtheterminalon-site andmake itready
to have the INSTALL routine run.
Chapter 4: Replacing parts describes the various
componentsonthe deskterminal whichcan
be replaced, and how to replace them.
Appendix A: Regulatory notes lists the Canadian and
American regulatory information which
affects Desk sets.
Appendix B: INSTALLroutinequickreference provides
the basic prompts of the INSTALL routine,
as well as a section describing the most
common errors which occur during the
INSTALL routine.For detailed information
about the INSTALL routine, refer to
Millennium terminals: using the craft
interface .
Index: provides an information cross-reference
guide for this module.
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1-4 Introduction
NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
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2-1
Millennium Desk terminal: installing and repairing terminal hardware
2 Pre-installation overview
This chapter provides a quick check that the hardware
provisioning for the terminal has been met, including infor-
mation about:
• selecting the site
• on-site terminal specifications
• cable length requirements and recommendations
• tools and equipment
• installing peripheral equipment
• pre-mounting installations
For detailed provisioning information refer to the Millen-
nium terminals provisioning guide .
Installation overview
The major steps to installing Millennium desk terminals
are listed in the following sections.
Setting up the site
Before you install the terminal, the terminal and the site
must be properly prepared.This chapter describes the fol-
lowing steps.
• selecting the site
• ensuring the site provisioning is correct
• ensuring any peripheral equipment is connected
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2-2 Pre-installation overview
NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
Installing the terminal hardware
When the site is ready, the terminal is mounted and con-
nected to the central office (CO) line.Chapter 3 describes
these procedures.
• installing the terminal on a desk top or to the wall
• connecting the terminal to the outside line
Installing and testing terminal functions
Once the terminal is installed, the function tables must be
downloaded into the terminal using the craft interface.
The craft interface is described in Millennium terminals:
using the craft interface , which is used to perform following
final steps to activating the terminal features:
• installing software in the terminal using the INSTALL
routine
• testing the terminal
Selecting a site
Follow the operating company standards and guidelines
when selecting a site for the Millennium desk terminal.
The site should be:
• secure from unauthorized access to the tip and ring
conductors
• indoor with semi-supervised access for public use
• adequately lit
• private for the user
• free from excessive noise or vibration
• away from excessive grease, smoke, and dust
• away from moving machinery, piled merchandise, nar-
row aisles, or stairways
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Pre-installation overview 2-3
Millennium Desk terminal: installing and repairing terminal hardware
• at least 152 mm (6 in.) from neon light fixtures, trans-
formers, or other equipment that could have inductive
effects.
• inexpensive to repair if the terminal is removed
• close to a supplementary power source, not accessible
to the public, to prevent vandalism.
Desk terminal specifications
The following specifications must be met for the terminal to
work to the optimum level.
Environmental requirements
Operating temperature between: 0 ° C and +50 ° C
Humidity: up to 90% at +40 ° C
Power consumption: between 5.0 and 8.6 W
Supplementary power requirements:
Each terminal needs a supplementary low-voltage DC
power source, typically less than 500 mA at 24V DC.A wall
transformer connected to a commercial 110 V AC line can
provide this power.The supplementary power source must
be provided by the operating company.
Power source:
Local power using a wall plug transformer (110 V AC), or
direct-current power from a central location.
Recommended source: 0.5 A, 24 V DC ± 15%
Acceptable voltage for start-up: 19V DC to 30 V DC
Acceptable voltage after start-up:14V DC to 30 V DC
Source resistance: less than 10 ohms
Recommended power supply: Northern Telcom 500 mA
transformer.
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2-4 Pre-installation overview
NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
Line requirements: The terminal can make data and voice
calls on the same line.This lets the terminal receive credit
and calling card validation and smart card rate information
before dialing out the number the caller wants.
Line: Standard analog loop; not a coin line; loop start.
Answer supervision:required, or else an IAS module must
be installed in the set
Cutoff on disconnection (COD): required
Maximum cable length specifications
Table 2-1 gives the specifications for the cable length from
terminal to the power supply based on wire size for single
unit, assuming 24V DC ± 15% ( ± 3.6 v DC) power source.
Note: Irregular performance could result if cables are too
long, caused by increased voltage drop across the cable.
In this instance, some terminal functions may still work,
however, when increased power is required, for example,
for a modem call the terminal will terminate the transaction
and power down and up.
Table 2-1: Cable length specifications
Wire
gauge Maximum cable length Comment
#26 41.8m (137 ft) See warning below
#24 66.5m (218 ft) See warning below
#22 105.6 (346 ft)
#20 168 m (551 ft)
#18 226.7 m (875 ft)
#16 424.3 m (1392 ft)
#14 674.8 m (2214 ft)
#12 1072.9 m (3520 ft)
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Pre-installation overview 2-5
Millennium Desk terminal: installing and repairing terminal hardware
Suggested tools and equipment
Table 2-2 lists the tools and equipment used for installing,
maintaining, and testing the desk terminal.
Cable length warning
The output impedance of the power supply should be
less than 10 ohms. Excessive cable lengths may
cause terminal power problems.
Table 2-2: Recommended tools and equipment
Tools Use
multimeter to measure the voltage of the supplementary
power supply
butt-end test set to test the CO line, and to use during fault-clearing
procedures
cleaning card P0713140
(dry type) to clean the card reader
test card – any commer-
cial credit card to determine if the terminal can process credit card calls
craftinterfacekeyaccess
card to access the craft interface for installing and main- taining the terminal
#2 type 1A cross recess
screwdriver to tighten and loosen the screws that attach the base to the bottom of the terminal
flat screwdriver to take out the small rectangular panel while
mounting the terminal on the wall
PLCC extractor for inserting and removing IC chips in the field
datajack port tester for testing the datajack
Table 2-1: Cable length specifications (continued)
Wire
gauge Maximum cable length Comment
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2-6 Pre-installation overview
NTP: 506-6501-204 Issue: 00.01 Status: Standard Date: June 1998
Installing peripheral equipment
Machines such as TDD/TTY (electrotype for the deaf)
units are tied into the line outside the terminal.Refer to the
instructions that accompany the particular unit for installa-
tion and operation instructions, or follow the installation
procedures given by the operating company that installed
the devices.
Using a TDD/TTY device
Using a TDD/TTY device to make a call
1. A call is placed from a Millennium terminal. The se-
quencedialedindicates that the callisbeing placed to
another TDD device.
2. When the call connects with the unit at the other end,
thedeviceis activated. Theterminalhandset is leftoff-
hook for the duration of the call.
3. When the call is finished, the handset is replaced on-
hook.
Other documentation
For more information about provisioning requirements or
terminal features refer to:
• for a general description of all Millennium terminals
and features, refer to the Millennium terminals product
guide .
• forprovisioninginstructions, refer tothe Millenniumter-
minals provisioning guide .
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