Topcom Butler 800 User manual

Butler 800/Twin
USER GUIDE
V.1.8

Important
To use ‘Caller ID’ (display caller), this service has to be activated on your phone line. Normally
you need a separate subscription from your telephone company to activate this function. If
you don’t have the Caller ID function on your phone line, the incoming telephone numbers will
NOT be shown on the display of your telephone.
GB The features described in this manual are published with reservation to
modifications.
This product is in compliance with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.
The Declaration of conformity can be found on :
http://www.topcom.net/support/cedeclarations.php

Topcom Butler 800/Twin
ENGLISH
Topcom Butler 800/Twin 3
1. Description of telephone 5
1.1 Handset and base Butler 800 5
1.2 Charger Butler 800 6
1.3 Display 6
2. Telephone installation 7
2.1 Connections 7
2.2 Rechargable batteries 8
3. Using the telephone 9
3.1 Setting menu language 9
3.2 Handset ON/OFF 9
3.3 Receiving a call 9
3.4 Making an external call 9
3.5 Making an internal call 9
3.6 Hand free mode 9
3.7 Internal call transfer 10
3.8 Display of call duration 10
3.9 Microphone mute 10
3.10 Pause key 10
3.11 Caller identification 10
3.12 Redial memory 11
3.13 Calling from the phonebook 12
3.14 Using the alphanumerical keypad 12
3.15 Using the menu 12
4. Personalisation 13
4.1 Adjusting the ring volume 13
4.2 Choosing the ring melody 13
4.3 Speaker volume during call 14
4.4 Activation / deactivation of beeps 14
4.5 Handset name 15
4.6 Changing the PIN code 15
4.7 Setting the dialling mode 15
4.8 Flash time duration 16
4.9 Automatic answer 16
4.10 Reset 16
4.11 Keypad lock 17
5. Advanced functions 17
5.1 Phonebook 17
5.2 Searching a handset from the base 18
6. Managing multiple handsets 19
6.1 Setting up an additional handset 19
6.2 Removing a handset 20
6.3 Setting up a handset on another base 20
6.4 Selecting a base 20
7. Trouble shooting 21
8. Topcom warranty 22
8.1. Warranty period 22
8.2. Warranty handling 22
8.3. Warranty exclusions 22
9. Technical characteristics 23

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Topcom Butler 800/Twin
SAFETY INSTRUCTIONS
• Only use the charger plug supplied. Do not use other chargers, as this may damage the
battery cells.
• Only insert rechargeable batteries of the same type. Never use ordinary, non-
rechargeable batteries. Insert rechargeable batteries so they connect to the right poles
(indicated in the battery compartment of the handset).
• Do not touch the charger and plug contacts with sharp or metal objects.
• The operation of some medical devices may be affected.
• The handset may cause an unpleasant buzzing sound in hearing aids.
• Do not place the basic unit in a damp room or at a distance of less than 1.5 m away from
a water source. Keep water away from the handset.
• Do not use the telephone in environments where there is a risk of explosions.
• Dispose of the batteries and maintain the telephone in an environment-friendly manner.
• As this telephone cannot be used in case of a power cut, you should use a mains-
independent telephone for emergency calls, e.g. a mobile phone.
• This telephone uses rechargable batteries. You have to dispose of the batteries in an
environment friendly manner according to your country regulations.
CLEANING
Clean the telephone with a slightly damp cloth or with an anti-static cloth. Never use cleaning
agents or abrasive solvents.
The CE symbol indicates that the unit complies with the essential requirements of the
R&TTE directive.
NiMH

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1. DESCRIPTION OF TELEPHONE
1.1 HANDSET AND BASE BUTLER 800
Butler 800
Butler 800
7
4
2
5
8
0
3
6
9
1
R
INT
ABC DEF
PQRS
GHI
JKL
TUV
MNO
WXYZ
Menu/OK
Handfree
Up Key
Redial/
pause key
Paging Key
Set-up subscription
(press and hold )
Down Key
Call log Key
Charge
indicator
Flash key
Power ON/OFF
Microphone
Internal call
Display
Mute/Delete
key
Phonebook/
Escape key
Line-key
Keypad lock key
Earpiece
Power
indicator
Incoming call
LED

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Topcom Butler 800/Twin
1.2 CHARGER BUTLER 800
1.3 DISPLAY
Icon line Character display line.
(12 characters maximum)
Each operation has an associated icon
Icon: Meaning:
You are online
EXT You are in external communication
INT You are in internal communication
New numbers in call list
Indicate answered call
Indicate unanswered call
Hands free mode activated
You are opening your address book.
You are in the menu.
rechargeable battery level indicator
1 segment: weak, 2 segments: medium, 3 segments: full.
The antenna indicates the quality of reception.
The antenna flashes when the handset is not registered on the base.
Handset keypad locked
or Indicates that the displayed number is longer than the screen (12 digits)
Butler 800
Charge
indicator

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1.3.1 Standby display
In stanby mode, the display shows the handset name and the handset number:
B800 HS1
2. TELEPHONE INSTALLATION
2.1 CONNECTIONS
TEL
Power cable
Telephone cord
Bottom view
of base
Butler 800

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Topcom Butler 800/Twin
2.2 RECHARGABLE BATTERIES
Before you use your butler 800 for the first time, you must first make sure that
the batteries are charged for 6-8 hours. The telephone will not work optimally if
not properly charged.
To change or insert a rechargeable battery:
1. Slide the cover towards the bottom and then lift it up.
2. Insert the batteries respecting the (+ and -) polarity.
3. Replace the battery cover
Note: The maximum standby time of the batteries is approx. 100 h and the maximum
talk time is 10 hours! In the course of time the batteries will start to drain faster. The
batteries must be replaced. 2 rechargeable batteries, type AAA NiMH!
+
--
+
Cover
Rechargeable
Batteries
Back view of hand-set
Bottom view
of CHARGER
Butler 800
Power cable

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3. USING THE TELEPHONE
3.1 SETTING MENU LANGUAGE
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select LANGUAGE using the up and down keys
5. Press OK
6. Select the language of choice by means of the up and down keys.
7. Press OK to validate
3.2 HANDSET ON/OFF
• Turn ON handset: Press the key on the handset. The handset will search the base.
• Turn OFF handset: Press for 3 sec. The display will go OFF.
3.3 RECEIVING A CALL
When the handset rings, press to answer. You are then connected to your correspondent.
If the hand-set is on the base when the telephone rings, you just need to pick up the hand-
set to answer the call (if the option autoanswer is activated: See 4.9. Automatic answer).
If you press when the telephone rings, you answer the call automatically and activates the
handfree mode.
3.4 MAKING AN EXTERNAL CALL
Normal:
1. Press
2. Enter telephone number
Block dialling:
1. Dial your correspondents number
2. Press
To correct a number use the key to delete an entered digit
3.5 MAKING AN INTERNAL CALL
1. Press INT
2. Enter the number of the internal handset (1 to 2)
3.6 HAND FREE MODE
You can speak with your correspondent without picking up the handset.
To activate or deactivate the hands free mode, press the key during a call.
To adjust the volume, refer to the chapter “ Personalisation “- adjusting speaker volume.

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Topcom Butler 800/Twin
3.7 INTERNAL CALL TRANSFER
When you want to transfer an external call to another handset:
1. During a conversation, press INT
2. Select the number of the internal handset, the external caller is put on hold.
3. When the other handset picks up, press to hang up and transfer the call.
If the internal corespondent does not pick-up, press INT again to reconnect to the external
caller on line.
3.8 DISPLAY OF CALL DURATION
The call duration is displayed after 15 seconds, in minutes - seconds.
At the end of each call, the total call duration is displayed for 5 seconds.
3.9 MICROPHONE MUTE
It is possible to mute the microphone during a conversation.
Press during the conversation, the microphone is then deactivated, you can talk freely
without being heard by the calling party.
“MUTE” is displayed. Press again to return to normal mode.
3.10 PAUSE KEY
When dialling a number you can add a pause between two digits by pressing the redail/pause
key for 2s.
3.11 CALLER IDENTIFICATION
Caller identification is only available if you have subscribed to this service with your
telephone operator.
When you receive an external call, the callers number will appear on the display as the
telephone rings.
If the network sends it, or if the name of the caller is in the address book, the caller is identified
by his or her name.
The caller identity is replaced by the call duration after 15 seconds in communication. It is still
possible to display the caller’s identity after this time by pressing OK-key repeatedly for the
name and number.
3.11.1 List of calls
Your telephone keeps a list in memory of the last 30 calls received. This function is only
available if your are subscribed to the caller ID information. The correspondents that have
called are identified by their telephone number or name in the same way as in caller
identification.
The presence of new / unanswered calls is indicated by the flashing -icon on the display.
To consult the list of calls:
1. Press . If there are no calls in the list ‘EMPTY’ will appear.
2. Scroll through the calls using the up or down arrows. The callers names will be
shown if the name is send by the network or is stored in the phonebook. When is
shown, this call is been aswered. When is shown, the call is unaswered. If you are at
the end of the list you will hear a beep tone.

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3. If you press OK, the telephone number will be shown. Note: if the telephone number is
longer then 12 digits, press OK again to see the complete number.
4. Press OK again to see the time and date when the call is received**
5. Pressing OK again will give you the option to add this entry in the phonebook if it’s not
already stored:
• Press OK when ‘ADD’ is shown on the display. Enter or modify the name and press
OK. Enter or modify the telephonenumber and press OK. Select the melody (1-3)
which will be heard when this number is calling by means of the up/down keys and
press OK. The entry will be stored in the phonebook.
6. To call back a correspondent, simply press the key when their telephone number or
name are displayed.
If a caller is in the phonebook, they are identified by their name in the list of calls.
3.11.2 Delete an entry or all entries in the call list
You can delete each entry separately or all entries at ones:
• When scrolling through the calls, press:
- the mute key short to delete this entry only. DELETE appears on the screen.
- the mute key long (2 sec.) to delete all entries: DELETE ALL appears on the screen.
• Press OK to delete current/all entr(y)(ies), or to cancel the delete operation.
3.12 REDIAL MEMORY
Your telephone keeps a list of the 5 last calls (of 32 digits) you have made in memory; The
correspondents called are identified by their telephone number or by their name if they
appear in the phonebook.
To consult the redial list:
1. Press
2. Scroll through the calls with the up and down arrows.
3. To call by the selected correspondent, simply press when their telephone number or
name is displayed.
Note: When name is displayed, you can toggle between name and number by
pressing the OK key!
** Only when the network send the time/date together with the telephone
number!!! On networks with caller id in DTMF, no time and date will be
displayed.

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3.13 CALLING FROM THE PHONEBOOK
To call a correspondent whose name you have saved in the phonebook:
1. Press to enter the phonebook
2. Press the first letter of the name. The first name that starts with this letter or the nearest
letter in the alphabet will be displayed.
3. Go through the list of names with the up and down keys. The list scrolls in an
alphabetical order.
4. Press to dial the number of the correspondent whose name is displayed.
To see the number before dialling, carry out steps 1 to 3 from before and press Ok.
3.14 USING THE ALPHANUMERICAL KEYPAD
With your telephone you can also enter alphanumeric characters. This is useful for entering
a name into the phonebook, giving a name to a handset, …
To select a letter, press the corresponding key as many times as is necessary. For example
to select an ‘A’, press ‘2’ once, to select a ‘B’, press ‘2’ twice and so on. To select ‘A’ and then
B consecutively, select ‘A’, wait until the cursor moves on to the next character, then press
‘2’ twice.
To select a space, press 1.
To select a dash, press ‘1’ twice.
The keypad characters are as follows:
Key First Second Third Fourth Fifth
press press press press press
1space - 1
2A B C 2
3D E F 3
4G H I 4
5J K L 5
6M N O 6
7P Q R S 7
8T U V 8
9W X Y Z 9
3.15 USING THE MENU
A wide range of telephone functions are accessible through a user friendly menu.
1. To enter the menu, press /OK
2. Scroll through the selections using the up and down keys, the selections scroll in a
loop ( you return to the first after the last).
3. To validate a selection, press OK
4. To return to the previous menu, press

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4. PERSONALISATION
4.1 ADJUSTING THE RING VOLUME
4.1.1 Handset ringvolume External/internal calls
The handset ringvolume for internal or external calls can be set separately:
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select INT RING VOL or EXT RING VOL using the up and down keys
5. Press OK
6. Select the desired volume (OFF or 1 to 3 )
7. Press OK to confirm or to return to the previous menu.
4.1.2 Base ring
1. Enter the menu by pressing /OK
2. Select SETUP using the up and down keys
3. Press OK
4. Select BASE VOLUME using the up and down keys
5. Press OK
6. Select the desired volume (OFF or 1 to 3 )
7. Press OK to confirm or to return to the previous menu.
4.2 CHOOSING THE RING MELODY
The base and each handset can ring with a different melody.
The handsets can ring with a different melody according to whether the call is internal or
external.
4.2.1 Base melody
1. Enter the menu by pressing /OK
2. Select SETUP using the up and down keys
3. Press OK
4. Select BASE MELODY using the up and down keys
5. Press OK
6. Select the melody of your choice ( 1 to 3 ) using the up and down keys
7. Press OK to confirm or to return to the previous menu.
Note: Every programmation is confirmed at the end by a double or single long
beep. A double beep confirms the validation of your choice. A long beep signifies
that the modification has not been taken into account.

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Topcom Butler 800/Twin
4.2.2 Handset melody, external call
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select EXT MELODY using the up and down keys
5. Press OK
6. Select the melody of your choice ( 1 to 3 ) using the up and down keys
7. Press OK to confirm or to return to the previous menu.
4.2.3 Handset melody, internal call
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select INT MELODY using the up and down keys
5. Press OK
6. Select the melody of your choice ( 1 to 3 ) using the up and down keys
7. Press OK to confirm or to return to the previous menu.
4.3 SPEAKER VOLUME DURING CALL
During conversation, press the up or down key to change the volume accordingly.
Note: The handsfree volume is also adjust together with the receiver in the
handset as above described.
4.4 ACTIVATION / DEACTIVATION OF BEEPS
The handsets can emit beeptone when a key is pressed, when the batteries are low or when
the handset is out of range.
4.4.1 Key pressed beeptone on/off
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select BEEP using the up and down keys
5. Press OK
6. Select KEYTONE using the up and down keys
7. Press OK
8. Select ON to activate, OFF to deactivate
9. Press OK to confirm.
4.4.2 Low battery
Proceed as before, but select at point 6 "LOW BATTERY" instead of "KEYTONE".
4.4.3 Handset out of range
Proceed as before, but select at point 6 "OUT RANGE" instead of “KEYTONE".

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4.5 HANDSET NAME
This function allows you to personalise each handset.
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select NAME using the up and down keys
5. Press OK
6. Enter the name
7. Press OK to validate
While entering the name, press ‘c’ to delete a character and press and hold to exit the
menu without taking any modifications into account.
4.6 CHANGING THE PIN CODE
Certain functions are only available to users who know the PIN code. By default this is PIN
code = 0000.
To change the PIN code:
1. Enter the menu by pressing /OK
2. Select SETUP using the up and down keys
3. Press OK
4. Select PIN CODE using the up and down keys
5. Press OK
6. Enter the old 4 figure PIN code.
7. Press OK
8. Enter the new 4 figure PIN code
9. Press OK
10. Enter the new PIN code a second time
11. Press OK to validate
4.7 SETTING THE DIALLING MODE
There are two types of dialling mode:
• DTMF/Tone dialling (the most common)
• Pulse dialling ( for older installations )
To change the dialling mode:
1. Enter the menu by pressing /OK
2. Select setup using the up and down keys
3. Press OK
4. Select DIAL MODE using the up and down keys
5. Press OK
6. Select the dialling mode using the up and down keys
7. Press OK to validate

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Topcom Butler 800/Twin
4.8 FLASH TIME DURATION
1. Enter the menu by pressing /OK
2. Select SETUP using the up and down keys
3. Press OK
4. Select RECALL using the up and down keys
5. Choose RECALL 1 for short flash time (100ms) or RECALL 2 for long flash time (250ms)
4.9 AUTOMATIC ANSWER
When there is a incoming call and the handset in on the base, the phone automatically takes
the line when lifted. This is the default setting, but can be set OFF:
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select AUTO ANSWER using the up and down keys
5. Select ON (for automatic answer) or OFF
6. Press OK
4.10 RESET
It is possible to return the phone to the original default configuration. This is the configuration
which was installed when you first received the telephone.
To return to default settings:
1. Enter the menu by pressing /OK
2. Select SETUP using the up and down keys
3. Press OK
4. Select DEFAULT using the up and down keys
5. Press OK
6. Enter the 4 digit PIN code (default =0000). Press OK.
7. Press again OK to validate
DEFAULT PARAMETERS ARE:
Low battery beeps ON
Out of range warning beeps ON
Key click ON
Auto answer ON
Internal melody 1
Internal volume 3
External melody 1
External volume 3
Ear volume 3
Phonebook Empty
Call log list Empty
Redial list Empty
Pin code 0000
Dial mode DTMF
Keypad lock OFF

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WARNING! Returning to default settings will delete all entries in the phonebook
and call log. The PIN code will also be reset to 0000.
4.11 KEYPAD LOCK
The keypad can be locked so that no settings can be changed or no telephone number can
be dialed. The -icon will appear on the screen when keypad is locked.
4.11.1 Locking the keypad by Menu
1. Enter the menu by pressing /OK
2. Select HANDSET using the up and down keys
3. Press OK
4. Select KEY LOCK? using the up and down keys
5. Press OK to lock the keypad
4.11.2 Locking the keypad by the *-key (quick lock)
Press and hold the ‘*’-key for 3 seconds. The keypad will be locked.
4.11.3 Unlock the keypad
1. Press any key
2. PRESS * will appear on the screen
3. Press the ‘*’ key within 3 seconds to unlock the keypad
5. ADVANCED FUNCTIONS
5.1 PHONEBOOK
The Phonebook allows you to memorise 50 telephone numbers and names. You can enter
names of up to 12 characters length and numbers of up to 20 digits length.
To call a correspondent whose number is stored in the phonebook, refer to the section 3.13
To enter alphanumerical characters, refer to the section 3.14.
5.1.1 Add an entry into the phonebook
1. Enter the menu by pressing /OK
2. Select PHONE BOOK using the up and down keys
3. Press OK
4. Select ADD ENTRY using the up and down keys
5. Press OK
6. Enter the name
7. Press OK to validate.
8. Enter the telephone number
9. Press OK to validate
10. Select the desired melody (1-3) by means of the up/down key
11. Press OK to Validate

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Topcom Butler 800/Twin
5.1.2 Modify a name or number
To modify a number in the phonebook:
1. Enter the menu by pressing /OK
2. Select PHONE BOOK using the up and down keys
3. Press OK
4. Select MODIFY ENTRY using the up and down keys
5. Press OK
6. Move through the list of names with the up and down keys. The list scrolls in
alphabetical order.
7. Press OK when you find the name to modify
8. Use the ‘ ’ key to go back and enter the new name
9. Press OK to validate
10. Enter the new telephone number
11. Press OK to validate
Warning, if you enter the Phonebook first with the key and modify a telephone
number with the key, the modification will be taken into account only for this
call and will not be stored in the phonebook!
5.1.3 Deleting an entry
To delete an entry:
1. Enter the menu by pressing /OK
2. Select PHONE BOOK using the up and down keys
3. Press OK
4. Select DELETE ENTRY using the up and down keys
5. Press OK
6. Move through the list of names using the up and down keys the list scrolls in
alphabetical order.
7. Press OK when you find the name you wish to delete
8. CONFIRM appears, press OK to confirm or to stop.
5.2 SEARCHING A HANDSET FROM THE BASE
When the paging button on the base is pressed all the handsets will ring. This ringing will
help you locate a lost handset. By simply pressing one of the handset keys the ringing stops.

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6. MANAGING MULTIPLE HANDSETS
6.1 SETTING UP AN ADDITIONAL HANDSET
You can register new handsets on the base if these handsets support the DECT GAP
protocol.
The base can support a maximum of 2 handsets. If you already have 2 handsets, and you
wish to add another one or change one handset, you must first delete a handset, then
associate the new handset.
To register any handset, the base must be put into a special registration mode:
1. Press and hold the paging key of the base for 6 seconds.
2. The base will then emit a beeptone. The base is now ready to register a new handset.
You have 90 seconds after pressing the button to register a new handset.
After putting the base into registration mode, start the procedure on the new handset:
if your additional handset is a Butler 800
3. Enter the menu by pressing /OK
4. Select REGISTER using the up and down keys
5. Press OK
6. Select REG BASE using the up and down keys
7. Enter a base number ( from 1 to 4 ). The flashing numbers are already in use.
8. Enter the Base PIN code (0000 by default )
9. Press OK. The handset will start searching for the DECT base
10. If the handset has located the base, it will display the base identification number, validate
the
base registration by pressing OK or stop by pressing .
11. If the handset does not locate the base, it will return to the standby mode after a few
seconds.
Try again by changing the base number and check that you are not in a environment
where there
is interference. Move closer to the base.
if your handset is another model
After starting the registration procedure on the base, refer to the handset manual to find out
how to register the handset. The handset must be GAP compatible.
The icon and the text "NOT REG" flashes on the display when the handset is not
associated with the base.
When a handset is associated with a base, it is attributed a handset number by the base. It
is this number that is displayed on the handset after the name and must be used for internal
calls.
You only need to register a 2nd handset in case your 2nd handset does not
link with the base anymore or when you have bought a new one !!!

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Topcom Butler 800/Twin
6.2 REMOVING A HANDSET
You can remove a handset with a base to allow another handset to be registered
1. Enter the menu by pressing /OK
2. Select SETUP using the up and down keys
3. Press OK
4. Select DEL HANDSET using the up and down keys
5. Press OK
6. Enter the 4 digit base PIN code
7. Press OK
8. Select the handset to be removed
9. Press OK to validate
6.3 SETTING UP A HANDSET ON ANOTHER BASE
If you want to use a Butler 800 handset with a base of another model. The base must be GAP
compatible.
1. To put the base in registration mode, refer to the base user manual.
2. Carry out operations 3 to 10 from the paragraph 6.1.
6.4 SELECTING A BASE
The handsets can be registered up to 4 bases simultaneously.
To select a base:
1. Enter the menu by pressing /OK
2. Select REGISTER using the up and down keys
3. Press OK
4. Select SELECT BASE using the up and down keys
5. Press OK
6. Select a base or select AUTO using the up and down keys
7. Press OK
When selecting the base, the currect selected base in indicated by a blinking base number.
If you select ‘Auto’ the handset will automatically search for another base when you are out
of range!
DECT GAP Profile only guarentees that basic calling-functions will work correctly
between different brands/types. There’s a possibility that certain services (like
CLIP) will not work correctly.