Toshiba e-Studio477s User manual

SERVICE MANUAL
MULTIFUNCTIONAL DIGITAL SYSTEMS
e-STUDIO477S/527S
e-STUDIO477SL
Software Guide
Model: DP-4710S/5210S/4710SL
Publish Date: June 2013
File No. SME130007C0
R130421N9303-TTEC
Ver03 F_2016-12

Trademarks
• The official name of Windows®Vista is Microsoft Windows Vista Operating System.
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•Sankol
®is a registered trademark of SANKEIKAGAKU CO.,Ltd.
• e-STUDIO, e-BRIDGE, and TopAccess are trademarks of Toshiba Tec Corporation.
• Other company names and product names in this manual are the trademarks of their respective
companies.
© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission
of TOSHIBA TEC CORPORATION.

GENERAL PRECAUTIONS REGARDING THE SERVICE FOR
THIS EQUIPMENT
The installation and service shall be done by a qualified service
technician.
1. Transportation/Installation
- When transporting/installing the equipment, employ two or more persons and be sure to hold the
positions as shown in the figure. The equipment is quite heavy and weighs approximately 55 kg
(121.23 lb.) (including the finisher), therefore pay full attention when handling it.
- Be sure not to hold the movable parts or units (e.g. the control panel, ADU or RADF) when
transporting the equipment.
- Be sure to use a dedicated outlet with AC 110V/15A, 120V/12A, 220-240V/8A for its power
source.
- The equipment must be grounded for safety.
- Select a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and
direct sunlight.
- To insure adequate working space for the copying operation, keep a minimum clearance of 30
cm (12”) on the left, 30 cm (12”) on the right and 60 cm (24”) on the rear.
- The equipment shall be installed near the socket outlet and shall be accessible.
- Be sure to fix and plug in the power cable securely after the installation so that no one trips over
it.
- If the unpacking place and where the equipment is to be installed differ, perform image quality
adjustment (automatic gamma adjustment) according to the temperature and humidity of the
place of installation and the paper to be used.
- If the equipment has casters, lock them after the installation.

2. General Precautions at Service
- Be sure to turn the power OFF and unplug the power cable during service (except for the service
should be done with the power turned ON).
- Unplug the power cable and clean the area around the prongs of the plug and socket outlet once
a year or more. A fire may occur when dust lies on this area.
- When the parts are disassembled, reassembly is the reverse of disassembly unless otherwise
noted in this manual or other related documents. Be careful not to install small parts such as
screws, washers, pins, E-rings, star washers, harnesses in the wrong places.
- Basically, the equipment should not be operated with any parts removed or disassembled.
- The PC board must be stored in an anti-electrostatic bag and handled carefully using a antistatic
wrist strap since the ICs on it may be damaged due to static electricity.
- Be sure not to touch high-temperature sections such as the fuser unit and areas around them.
- Be sure not to touch high-voltage sections such as the chargers, transfer belt, developer, high-
voltage transformer, and power supply unit. Especially, the board of these components should
not be touched since the electric charge may remain in the capacitors, etc. on them even after
the power is turned OFF.
- Make sure that the equipment will not operate before touching potentially dangerous places (e.g.
rotating/operating sections such as gears, belts pulleys, and fans).
- Be careful when removing the covers since there might be the parts with very sharp edges
underneath.
- When servicing the equipment with the power turned ON, be sure not to touch live sections and
rotating/operating sections.
- Use designated jigs and tools.
- Use recommended measuring instruments or equivalents.
- Return the equipment to the original state and check the operation when the service is finished.
- Be very careful to treat the touch panel gently and never hit it. Breaking the surface could cause
malfunctions.
- Do not leave plastic bags where children can get at them. This may cause an accident such as
suffocation if a child puts his/her head into a bag. Plastic bags of options or service parts must be
brought back.
- There is a risk of an electric shock or fire resulting from the damage to the harness covering or
conduction blockage. To avoid this, be sure to wire the harness in the same way as that before
disassembling when the equipment is assembled/disassembled.
3. General operations
- Check the procedures and perform as described in the Service Manual.
- Make sure you do not lose your balance.
- Avoid exposure to your skin and wear protective gloves as needed.
4. Important Service Parts for Safety
- The door switch, fuse, thermostat, thermofuse, thermistor, batteries, IC-RAMs including lithium
batteries, etc. are particularly important for safety. Be sure to handle/install them properly. If
these parts are short-circuited and their functions become ineffective, they may result in fatal
accidents such as a explosion or burnout. Avoid short-circuiting and do not use parts not
recommended by Toshiba TEC Corporation.
Caution: Before using the antistatic wrist strap, unplug the power cable of the equipment and
make sure that there are no charged objects which are not insulated in the vicinity.

5. Cautionary Labels
- During servicing, be sure to check the rating plate and cautionary labels to see if there is any dirt
on their surface and if they are properly stuck to the equipment.
[1] Identification label
6. Disposal of the Equipment, Supplies, Packing Materials, Used Batteries and IC-RAMs
- Regarding the recovery and disposal of the equipment, supplies, packing materials, used
batteries and IC-RAMs including lithium batteries, follow the relevant local regulations or rules.
- Never attempt to incinerate a used transfer belt unit. This could cause an explosion and burn you
since the toner inside would be scattered.
Caution:
Dispose of used batteries and IC-RAMs including lithium batteries according to this manual.
Attention:
Se débarrasser de batteries et IC-RAMs usés y compris les batteries en lithium selon ce manuel.
Vorsicht:
Entsorgung der gebrauchten Batterien und IC-RAMs (inclusive der Lithium-Batterie) nach diesem
Handbuch.
[1]

ALLEGEMEINE SICHERHEITSMASSNAHMEN IN BEZUG
AUF DIE WARTUNG
Die Installation und die Wartung sind von einem qualifizierten Service-
Techniker durchzuführen.
1. Transport/Installation
- Das Tragen oder Installieren des Gerätes braucht wenigstens zwei Menschen. Die angezeigten
Stellen sind wie in der Abbildung festzuhalten. Das Gerät ist ziemlich schwer und wiegt ungefähr
55 kg (mit dem Finisher); deshalb wenn Sie es hochheben oder tragen, passen Sie besonders
auf.
- Beim Transportieren des Geräts nicht an den beweglichen Teilen oder Einheiten (z.B. das
Bedienungsfeld, die Duplexeinheit oder die automatische Dokumentenzuführung) halten.
- Eine spezielle Steckdose mit Stromversorgung von AC 110V/15A, 120V/12A, 220-240V/8A als
Stromquelle verwenden.
- Das Gerät ist aus Sicherheitsgründen zu erden.
- Einen geeigneten Standort für die Installation wählen. Standorte mit zuviel Hitze, hoher
Luftfeuchtigkeit, Staub, Vibrieren und direkter Sonneneinstrahlung sind zu vermeiden.
- Um einen optimalen Kopierbetrieb zu gewährleisten, muss ein Abstand von mindestens 30 cm
links, 30 cm rechts und 60 cm dahinter eingehalten werden.
- Das Gerät ist in der Nähe der Steckdose zu installieren; diese muss leicht zu erreichen sein.
- Nach der Installation muss das Netzkabel richtig hineingesteckt und befestigt werden, damit
niemand darüber stolpern kann.
- Falls der Auspackungsstandort und der Installationsstandort des Geräts verschieden sind, die
Bildqualitätsjustierung (automatische Gammajustierung) je nach der Temperatur und
Luftfeuchtigkeit des Installationsstandorts und der Papiersorte, die verwendet wird, durchführen.
- Wenn das Gerät Rollen hat, sind sie nach der Installation zu verriegeln.

2. Allgemeine Sicherheitsmassnahmen in bezug auf die Wartung
- Während der Wartung das Gerät ausschalten und das Netzkabel herausziehen (ausser Wartung,
die bei einem eingeschalteten Gerät, durchgeführt werden muss).
- Das Netzkabel herausziehen und den Bereich um die Steckerpole und die Steckdose die
Umgebung in der Nähe von den Steckerzacken und der Steckdose wenigstens einmal im Jahr
reinigen. Wenn Staub sich in dieser Gegend ansammelt, kann dies ein Feuer verursachen.
- Wenn die Teile auseinandergenommen werden, wenn nicht anders in diesem Handbuch usw
erklärt, ist das Zusammenbauen in umgekehrter Reihenfolge durchzuführen. Aufpassen, dass
kleine Teile wie Schrauben, Dichtungsringe, Bolzen, E-Ringe, Stern-Dichtungsringe,
Kabelbäume nicht an den verkehrten Stellen eingebaut werden.
- Grundsätzlich darf das Gerät mit enfernten oder auseinandergenommenen Teilen nicht in
Betrieb genommen werden.
- Das PC-Board muss in einer Anti-elektrostatischen Hülle gelagert werden. Nur Mit einer
Manschette bei Betätigung eines Armbandes anfassen, sonst könnte es sein, dass die
integrierten Schaltkreise durch statische Elektrizität beschädigt werden.
- Auf keinen Fall Hochtemperaturbereiche, wie die Fixiereinheit und die umliegenden Bereiche,
berühren.
- Auf keinen Fall Hochspannungsbereiche, wie die Ladeeinheiten, das Transferband, die
Entwicklereinheit, den Hochspannungstransformator und das Netzgerät, berühren.
Insbesondere sollten die Platinen dieser Komponenten nicht berührt werden, da die
Kondensatoren usw. auch nach dem Ausschalten des Geräts noch elektrisch geladen sein
können.
- Vor dem Berühren potenziell gefährlicher Bereiche (z. B. drehbare oder betriebsrelevante
Bereiche, wie Zahnräder, Riemen, Riemenscheiben und Lüfter) sicherstellen, dass das Gerät
sich nicht bedienen lässt.
- Beim Entfernen von Abdeckungen vorsichtig vorgehen, da sich darunter scharfkantige
Komponenten befinden können.
- Bei Wartungsarbeiten am eingeschalteten Gerät dürfen keine unter Strom stehenden, drehbaren
oder betriebsrelevanten Bereiche berührt werden.
- Ausschließlich vorgesehene Werkzeuge und Hilfsmittel verwenden.
- Empfohlene oder gleichwertige Messgeräte verwenden.
- Nach Abschluss der Wartungsarbeiten das Gerät in den ursprünglichen Zustand zurück
versetzen und den einwandfreien Betrieb überprüfen.
- Das berührungsempfindliche Bedienungsfeld stets vorsichtig handhaben und keinen Stößen
aussetzen. Wenn die Oberfläche beschädigt wird, kann dies zu Funktionsstörungen führen.
- Bewahren Sie Kunststofftüten kindersicher auf. Es besteht Erstickungsgefahr, wenn sich Kinder
beim Spielen eine Kunststofftüte über den Kopf ziehen. Bitte nehmen Sie die Kunststofftüten von
Optionen oder Serviceparts wieder zurück.
- Wenn der Schutzmantel eines Kabels oder die Steckerisolierung beschädigt werden, besteht
Brandgefahr oder die Gefahr eines elektrischen Schlags. Um dies zu vermeiden, sollten Kabel in
der gleichen Weise verlegt werden, wie sie vor der Demontage/dem Transport verlegt waren.
3. Allgemeine Sicherheïtsmassnahmen
- Die Verfahren sind zu überprufen und wie im Wartungshandbuch beschrieben durchzuführen.
- Vorsichtig, dass Sie nicht umfallen.
- Um Aussetzung zur Haut zur vermeiden, tragen Sie wenn nötig Schutzhandschuhe.
Vorsicht: Vor Benutzung der Manschette der Betätigung des Armbandes, das Netzkabel des
Gerätes herausziehen und prüfen, dass es in der Nähe keine geladenen
Gegenstände, die nicht isoliert sind, gibt.

4. Sicherheitsrelevante Wartungsteile
- Der Türschalter, die Sicherung, der Thermostat, die Thermosicherung, der Thermistor, der
Akkus,die IC-RAMs einschließlich der Lithiumakkus usw. sind besonders sicherheitsrelevant.
Sie müssen unbedingt korrekt gehandhabt und installiert werden. Wenn diese Teile
kurzgeschlossen und funktionsunfähig werden, kann dies zu schwerwiegenden Schäden, wie
einer Explosion oder einem Abbrand, führen. Kurzschlüsse sind zu vermeiden, und es sind
ausschließlich Teile zu verwenden, die von der Toshiba TEC Corporation empfohlen sind.
5. Warnetiketten
- Im Rahmen der Wartung unbedingt das Leistungsschild und die Etiketten mit Warnhinweisen
überprüfen [z. B. „Unplug the power cable during service“ („Netzkabel vor Beginn der
Wartungsarbeiten abziehen“), „CAUTION. HOT“ („VORSICHT, HEISS“), „CAUTION. HIGH
VOLTAGE“ („VORSICHT, HOCHSPANNUNG“), „CAUTION. LASER BEAM“ („VORSICHT,
LASER“) usw.], um sicherzustellen, dass sie nicht verschmutzt sind und korrekt am Gerät
angebracht sind.
6. Entsorgung des Geräts, der Verbrauchs- und Verpackungsmaterialien, alter Akkus und IC-RAMs
- In Bezug auf die Entsorgung und Wiederverwertung des Geräts, der Verbrauchs- und
Verpackungsmaterialien, alter Akkus und IC-RAMs, einschließlich Lithiumakkus, sind die
einschlägigen nationalen oder regionalen Vorschriften zu befolgen.
- Eine benutzte Transportriemeneinheit darf niemals verbrannt werden. Dies könnte eine
Explosion verursachen und sie brennen, da der Toner innerhalb der Einheit verstreut wird.
Caution:
Dispose of used batteries and IC-RAMs including lithium batteries according to this manual.
Attention:
Se débarrasser de batteries et IC-RAMs usés y compris les batteries en lithium selon ce manuel.
Vorsicht:
Entsorgung der gebrauchten Batterien und IC-RAMs (inclusive der Lithium-Batterie) nach diesem
Handbuch.

© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL
CONTENTS
1
CONTENTS
1. SPECIFICATIONS/SYSTEM LIST ................................................................................ 1-1
1.1 Specifications .................................................................................................................... 1-1
1.1.1 General .............................................................................................................. 1-1
1.1.2 HDD Memory Map ............................................................................................. 1-2
1.2 System List........................................................................................................................ 1-3
1.3 Options.............................................................................................................................. 1-4
2. DISASSEMBLY AND REPLACEMENT........................................................................ 2-1
2.1 Removal and Installation of Options ................................................................................. 2-1
2.1.1 MJ-1038 (Inner finisher)..................................................................................... 2-1
2.1.2 GD-1340 (Fax unit) ............................................................................................ 2-2
2.1.3 MY-1046 (Paper feed pedestal)......................................................................... 2-3
2.1.4 GR-1170 (Caster) .............................................................................................. 2-3
2.1.5 GR-1160 (Spacer) ............................................................................................. 2-4
2.1.6 MJ-1039 (Offline stapler) ................................................................................... 2-5
3. SELF-DIAGNOSTIC MODE .......................................................................................... 3-1
3.1 Overview ........................................................................................................................... 3-1
3.2 Service UI.......................................................................................................................... 3-5
3.2.1 Overview............................................................................................................ 3-5
3.2.2 Login procedure................................................................................................. 3-5
3.2.3 [SERVICE MODE] Screen................................................................................. 3-7
3.2.4 Setting/Changing password............................................................................... 3-7
3.3 Input check (Test mode 03) .............................................................................................. 3-8
3.4 Output check (test mode 03)............................................................................................. 3-9
3.5 Test print mode (test mode 04)....................................................................................... 3-10
3.6 Operation Procedure in Adjustment Mode (05) .............................................................. 3-11
3.7 Test print pattern in Adjustment Mode (05)..................................................................... 3-13
3.8 Operation Procedure in Setting Mode (08) ..................................................................... 3-14
3.9 Assist Mode (3C).............................................................................................................3-16
3.9.1 General description.......................................................................................... 3-16
3.9.2 Operating Procedure ....................................................................................... 3-16
3.9.3 Functions ......................................................................................................... 3-16
3.10 HDD Assist Mode (4C).................................................................................................... 3-19
3.10.1 General description.......................................................................................... 3-19
3.10.2 Operation procedure........................................................................................ 3-19
3.10.3 Functions ......................................................................................................... 3-21
3.11 File System Recovery Mode (5C) ................................................................................... 3-23
3.11.1 Overview.......................................................................................................... 3-23
3.11.2 Operation procedure........................................................................................ 3-23
3.11.3 Functions ......................................................................................................... 3-24
3.12 SRAM Clear Mode (6C) .................................................................................................. 3-28
3.12.1 General description.......................................................................................... 3-28
3.12.2 Operation procedure........................................................................................ 3-28
3.12.3 Functions ......................................................................................................... 3-29
3.13 List print mode (9S)......................................................................................................... 3-30
3.13.1 Operation procedure........................................................................................ 3-30
3.13.2 List Printing ...................................................................................................... 3-31
3.14 Pixel counter ................................................................................................................... 3-42
3.14.1 Outline ............................................................................................................. 3-42
3.15 Batch Setting for Self-Diagnostic Codes ......................................................................... 3-54
3.15.1 General description.......................................................................................... 3-54
3.15.2 Applicable codes.............................................................................................. 3-54
3.15.3 Setting files ...................................................................................................... 3-54
3.15.4 Result files ....................................................................................................... 3-55
3.15.5 Operation procedure........................................................................................ 3-56

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
CONTENTS
2
4. SETTING / ADJUSTMENT............................................................................................ 4-1
4.1 Image Related Adjustment................................................................................................ 4-1
4.1.1 Adjustment Order............................................................................................... 4-1
4.1.2 Image Dimensional Adjustment ......................................................................... 4-2
4.1.3 Image dimensional adjustment in the copy/printer/fax function ......................... 4-3
4.2 Image Quality Adjustment (Copying Function).................................................................. 4-4
4.2.1 Automatic gamma adjustment ........................................................................... 4-4
4.2.2 Density adjustment ............................................................................................ 4-5
4.2.3 Gamma balance adjustment.............................................................................. 4-6
4.2.4 Background adjustment ..................................................................................... 4-7
4.2.5 Judgment threshold for ACS (common for copy and scan) ............................... 4-7
4.2.6 Sharpness adjustment ....................................................................................... 4-8
4.2.7 Setting range correction..................................................................................... 4-8
4.2.8 Adjustment of smudged/faint text ...................................................................... 4-9
4.2.9 Judgment threshold adjustment for blank originals (common for copy and scan)
........................................................................................................................... 4-9
4.2.10 Background offsetting adjustment for RADF (common for copy, scan and fax)4-10
4.3 Image Quality Adjustment (Printing Function)................................................................. 4-11
4.3.1 Gamma balance adjustment (Black Mode)...................................................... 4-11
4.3.2 Upper limit value in the Toner Saving Mode.................................................... 4-12
4.3.3 Thin line width lower limit adjustment .............................................................. 4-12
4.3.4 Density adjustment of graphic lines (1200 dpi)................................................ 4-13
4.4 Image Quality Adjustment (Scanning Function).............................................................. 4-14
4.4.1 Gamma balance adjustment............................................................................ 4-14
4.4.2 Density adjustment .......................................................................................... 4-15
4.4.3 Background adjustment (Color Mode) ............................................................. 4-16
4.4.4 Background adjustment (Black/Grayscale)...................................................... 4-17
4.4.5 Judgment threshold for ACS (common for copy and network scan) ............... 4-17
4.4.6 Sharpness adjustment ..................................................................................... 4-18
4.4.7 Fine adjustment of black density ..................................................................... 4-18
4.4.8 RGB conversion method selection .................................................................. 4-19
4.4.9 Adjustment of saturation .................................................................................. 4-19
4.4.10 Background offsetting adjustment for RADF (common for copy, scan and fax)4-20
4.4.11 Adjustment of the capacity and image quality of SlimPDF .............................. 4-20
4.4.12 Surrounding void amount adjustment .............................................................. 4-21
4.4.13 Judgment threshold adjustment for blank originals (common for copy and scan)
......................................................................................................................... 4-21
4.4.14 JPEG compression level adjustment ............................................................... 4-21
4.4.15 Color conversion table selection...................................................................... 4-22
4.5 Image Quality Adjustment (FAX Function)...................................................................... 4-23
4.5.1 Density adjustment .......................................................................................... 4-23
4.5.2 Background offsetting adjustment for RADF (common for copy, scan and fax)4-24
5. ERROR CODE AND TROUBLESHOOTING ................................................................ 5-1
5.1 General Descriptions.........................................................................................................5-1
5.1.1 If a problem continues even after performing all troubleshooting. ..................... 5-1
5.1.2 Collection of debug logs with a USB device ...................................................... 5-2
5.2 Error Code List .................................................................................................................. 5-4
5.2.1 Jam .................................................................................................................... 5-4
5.2.2 Service call ........................................................................................................ 5-5
5.2.3 Error in Internet FAX / Scanning Function ......................................................... 5-8
5.2.4 Printer function error ........................................................................................ 5-17
5.2.5 TOSHIBA Remote monitoring system error (TopAccess related error/
Communication error with external application)............................................... 5-19
5.2.6 MFP access error ............................................................................................ 5-20
5.2.7 Maintenance error............................................................................................ 5-22
5.2.8 Network error ................................................................................................... 5-23
5.2.9 Error history ..................................................................................................... 5-26

© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL
CONTENTS
3
5.3 Diagnosis and Prescription for Each Error Code ............................................................ 5-28
5.3.1 Check item....................................................................................................... 5-28
5.3.2 Paper jam in finisher section............................................................................ 5-29
5.3.3 Finisher related service call ............................................................................. 5-33
5.3.4 Communication related service call ................................................................. 5-41
5.3.5 Circuit related service call................................................................................ 5-43
5.3.6 Other service call ............................................................................................. 5-45
5.3.7 Error in Internet FAX / Scanning Function ....................................................... 5-72
5.3.8 Printer function error ........................................................................................ 5-83
5.3.9 TopAccess related error/Communication error with external application ........ 5-85
5.3.10 MFP access error ............................................................................................ 5-91
5.3.11 Maintenance error............................................................................................ 5-94
5.3.12 Network error ................................................................................................... 5-99
5.4 Other errors................................................................................................................... 5-109
5.4.1 Equipment operation disabled after the installation of option(s) .................... 5-109
5.4.2 Wireless LAN connection disabled ................................................................ 5-109
5.4.3 "Invalid Department Code" is displayed......................................................... 5-109
5.4.4 Ethernet disabled in half-duplex communication ........................................... 5-109
5.4.5 "Authentication Failed" is displayed............................................................... 5-109
6. REPLACEMENT OF PC BOARDS/HDD ...................................................................... 6-1
6.1 Removal and Installation of PC Boards/HDD.................................................................... 6-1
6.1.1 Right side cover ................................................................................................. 6-1
6.1.2 SYS Board cover ............................................................................................... 6-4
6.1.3 SYS board ......................................................................................................... 6-4
6.1.4 Hard disk (HDD) ................................................................................................ 6-5
6.1.5 SRAM board <for SYS board> .......................................................................... 6-6
6.1.6 FAX unit ............................................................................................................. 6-7
6.2 Precautions, Procedures and Settings for Replacing PC Boards and HDD ..................... 6-9
6.2.1 Precautions when replacing PC boards............................................................. 6-9
6.2.2 HDD fault diagnosis ......................................................................................... 6-10
6.2.3 Precautions and procedures when replacing the HDD.................................... 6-13
6.2.4 Precautions and Procedures when replacing the SYS board.......................... 6-18
6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)
......................................................................................................................... 6-22
6.2.6 Precautions and Procedures when replacing the PU board ............................ 6-29
6.2.7 Precautions and Procedures when replacing the SU board ............................ 6-29
6.2.8 Firmware confirmation after the PC board/HDD replacement ......................... 6-29
6.2.9 License re-registration using the one-time dongle........................................... 6-30
6.3 Precautions for Installation of GP-1070 and Disposal of HDD/Board ............................. 6-32
6.3.1 Precautions for Installation of GP-1070 ........................................................... 6-32
6.3.2 Precautions when disposing of HDD ............................................................... 6-32
6.3.3 Precautions when disposing of the SYS board................................................ 6-32
6.3.4 Precautions when disposing of the SRAM board (for SYS board) ................. 6-32
7. REMOTE SERVICE....................................................................................................... 7-1
7.1 Auto Supply Order............................................................................................................. 7-1
7.1.1 Outline ............................................................................................................... 7-1
7.1.2 Setting Item........................................................................................................ 7-2
7.1.3 Setting procedure .............................................................................................. 7-4
7.1.4 Order Sheet Format ......................................................................................... 7-16
7.2 Service Notification .........................................................................................................7-20
7.2.1 Outline ............................................................................................................. 7-20
7.2.2 Setting.............................................................................................................. 7-20
7.2.3 Items to be notified .......................................................................................... 7-28
8. FIRMWARE UPDATING ............................................................................................... 8-1
8.1 Overview ........................................................................................................................... 8-1
8.2 Firmware Updating with a USB Device............................................................................. 8-4
8.2.1 Updating methods.............................................................................................. 8-4

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
CONTENTS
4
8.2.2 Firmware type and data file name for updating ................................................. 8-4
8.2.3 Folder configuration of a USB device ................................................................ 8-5
8.2.4 Update procedure .............................................................................................. 8-7
8.3 Firmware Updating with PWA-DWNLD-JIG2 .................................................................. 8-18
8.3.1 Writing the data to the download jig (PWA-DWNLD-JIG2).............................. 8-19
8.3.2 System firmware .............................................................................................. 8-21
8.4 Firmware Updating with K-PWA-DLM-320...................................................................... 8-23
8.4.1 FAX unit firmware (GD-1340) .......................................................................... 8-24
8.5 Confirmation of the updated data.................................................................................... 8-26
8.6 When Firmware Updating Fails....................................................................................... 8-27
8.6.1 Procedure ........................................................................................................ 8-27
8.6.2 Flow chart for correcting USB update failure ................................................... 8-28
9. BACKUP FUNCTION.................................................................................................... 9-1
9.1 Data Cloning ..................................................................................................................... 9-1
9.1.1 General description............................................................................................ 9-1
9.1.2 Precautions........................................................................................................ 9-1
9.1.3 Backup files ....................................................................................................... 9-2
9.1.4 Cloning procedure ............................................................................................. 9-2
9.2 AES Data Encryption Function Setting ............................................................................. 9-6
9.2.1 General description............................................................................................ 9-6
9.2.2 Precautions........................................................................................................ 9-6
9.2.3 Setting procedure .............................................................................................. 9-7
9.2.4 Procedure for disabling data encryption function............................................. 9-11
9.2.5 Procedure for discarding HDD when data encryption function is enabled ...... 9-11
9.3 High Security Mode......................................................................................................... 9-12
9.3.1 General description.......................................................................................... 9-12
9.3.2 Prior confirmation ............................................................................................ 9-12
9.3.3 Procedure for entering the High Security Mode .............................................. 9-12
9.3.4 Precautions...................................................................................................... 9-13
10. EXTERNAL COUNTERS ............................................................................................ 10-1
10.1 Outline............................................................................................................................. 10-1
10.2 Signal .............................................................................................................................. 10-1
10.2.1 Pin Layout........................................................................................................ 10-1
10.2.2 Details of the signals........................................................................................ 10-3
10.3 Notices ............................................................................................................................ 10-5
10.3.1 Setting code..................................................................................................... 10-5
10.3.2 Setting value change and restrictions when using the coin controller ............. 10-5
10.3.3 Restrictions when using the external counter .................................................. 10-5
11. SELF-DIAGNOSIS CODE (03/04/05/08 CODE) .......................................................... 339
Test mode (03)/Test print mode (04) .......................................................................................... 339
Adjustment Mode (05) Codes ..................................................................................................... 341
Setting Mode (08) Codes............................................................................................................ 354
APPENDIX.......................................................................................................................... 437
Maintenance Utility Operating Manual........................................................................................ 437

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© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL
SPECIFICATIONS/SYSTEM LIST
1 - 1
1. SPECIFICATIONS/SYSTEM LIST
Notes: In this document, a model name is replaced with an alias as follows:
• In this document, “CU board” refers to “SYS board”.
• In this document, “PU board(P-I: Board-Maintenance)” refers to “LGC board”.
Commonly Used Terms
1.1 Specifications
1.1.1 General
Model name Alias
e-STUDIO477S/477SL H-290
e-STUDIO527S H-291
CU-PCB Controller Unit PCB (SYS board)
PU-PCB Printer Unit PCB: (LGC board / Board-Maintenance)
RFID Radio Frequency Identifier (used for installation detection of toner cartridge or
process unit)
TAG RFID tag (ID information tag of toner cartridge or process unit)
ID Image Drum
TC Toner Cartridge
FFC Flexible Flat Cable
Memory
(RAM)
Main memory 2 GB
Page Memory None
HDD 320 GB
Account Codes 10000 codes
Department Codes 1000 codes
Machine version NAD: North America, Brazil
ARD: Argentina
AUD: Australia
MJD: Europe

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
SPECIFICATIONS/SYSTEM LIST
1 - 2
1.1.2 HDD Memory Map
Category Item Unit HDD
HDD HDD GB 320
Copy Memory copy GB 30 (Shared with Printer Data
Spool / job area)
Box e-Filing GB 200 (Shared with "Scan to File")
Public box Box 1
User box Box 200
Folders per box Folder 100
Documents per
box
Document 400
Pages per
document
Page 200
Number of
maximum jobs
Job 899
Scan Scan to File GB 200 (Shared with "e-Filing")
Pages per job Page 1000
Number of
maximum jobs
Job 899 (Except Print/FAX/interrupt)
FAX FAX Transmission GB 1 (Shared with Rx and Tx)
FAX Reception GB 1 (Shared with Rx and Tx)
Print Printer Data Spool /
Job area
GB 30 (Shared with Memory copy)
Pages per job Job Storage full
Number of
maximum jobs
Job 1000

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© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL
SPECIFICATIONS/SYSTEM LIST
1 - 3
1.2 System List
Fig. 1-1
Notes:
• The antenna (GN-3010) is necessary to enable the wireless LAN module (GN-1060/C).
Desk
MH-3400
Inner
Finisher (*1)
MJ-1038
Large Capacity
Feeder (LCF)
KD-1040
Paper Feed
Unit (PFU)
MY-1046
Spacer
GR-1160
FAX Unit
GD-1340NA/EU/AU
Antenna
GN-3010
Wireless
LAN module
GN-1060
IP Sec Enabler
GP-1080
Meta Scan Enabler
GS-1010
External Interface Enabler
GS-1020
Unicode Font
Enabler
GS-1007
Data overwrite Enabler
GP-1070
e-BRIDGE ID Gate
KP-2005
e-BRIDGE ID Gate
KP-2004
Damper Kit
KK-1003
Harness kit for
coin controller
GQ-1260
Staple
Cartridge
STAPLE-2000 (*1)
Staple
Cartridge
STAPLE-3700
Offline
Stapler
MJ-1039
GR-1170
Caster
(*1) e-STUDIO477S/527S

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
SPECIFICATIONS/SYSTEM LIST
1 - 4
1.3 Options
Option Model Name e-STUDIO477S/
527S e-STUDIO477SL
Large Capacity Feeder (LCF) KD-1040 Yes Yes
Paper Feed Unit (PFU) MY-1046 Yes Yes
Desk MH-3400 Yes Yes
Spacer GR-1160 Yes Yes
Caster GR-1170 Yes Yes
Inner Finisher MJ-1038 Yes -
Offline Stapler MJ-1039 Yes Yes
Staple Cartridge STAPLE-2000 Yes -
Staple Cartridge STAPLE-3700 Yes Yes
FAX Unit GD-1340NA/EU/AU Yes Yes
Wireless LAN module GN-1060 Yes Yes
Antenna GN-3010 Yes Yes
e-BRIDGE ID Gate KP-2004 Yes Yes
e-BRIDGE ID Gate KP-2005 Yes Yes
Damper Kit KK-1003 Yes Yes
Harness kit for coin controller GQ-1260 Yes Yes
IP Sec Enabler GP-1080 Yes Yes
Meta Scan Enabler GS-1010 Yes Yes
External Interface Enabler GS-1020 Yes Yes
Unicode Font Enabler GS-1007 Yes Yes
Data overwrite Enabler GP-1070 Yes Yes

2
© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL
DISASSEMBLY AND REPLACEMENT
2 - 1
2. DISASSEMBLY AND REPLACEMENT
2.1 Removal and Installation of Options
Important:
Before installing or removing options, turn the main power switch off and disconnect the power
cable from the outlet.
2.1.1 MJ-1038 (Inner finisher)
(1) Press the [Power] button on the control panel
to shut it down.
(2) Turn the main power switch of the equipment
off.
(3) Disconnect the power cable.
(4) Open the scanner.
Fig. 2-1
(5) Remove 2 screws and take off the stacker
tray.
Fig. 2-2

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
DISASSEMBLY AND REPLACEMENT
2 - 2
2.1.2 GD-1340 (Fax unit)
Refer to P. 6-7 "6.1.6 FAX unit".
(6) Take off the connector cover.
Fig. 2-3
(7) Disconnect the connector.
Fig. 2-4
(8) Remove 2 screws and take off the finisher.
Fig. 2-5