Toshiba FS-3700 Series User manual

FS-3700
Owners
Manual
TOSHIBA TEC AMERICA

TEC Electronic Cash Register
FS-3700 Series
Document No. OM-3700
Original: September, 2005
(Revised: )
TOSHIBA TEC AMERICA

FS-3700 and Accessories
One Year Limited Warranty
Toshiba TEC America warrants this product to be free from defects in
materials and workmanship for a period of one (1) year from the date of
original purchase from Toshiba TEC America or an Toshiba TEC America
authorized dealer or distributor. This warranty is limited to the original
purchaser and to FS-3700’s and Accessories for the FS-3700 that are sold
and used within the United States. A copy of a valid dated sales receipt must
be submitted with the product for warranty service.
This limited warranty applies only to FS-3700 units and Accessories for the
FS-3700 which do not function properly under normal use, within the
manufacturer’s specifications. It does not apply to products that, in the sole
opinion of Toshiba TEC America, have been damaged as a result of accident,
misuse, neglect or improper packaging or shipping. This warranty is void if
the TEC®label or logo, or the rating label or serial number have been
removed or defaced, or the product has been modified or serviced by other
than Toshiba TEC America or an authorized Toshiba TEC America Service
Center.
During the one-year warranty period, Toshiba TEC America will repair or
replace, at Toshiba TEC America’s option, any defective product with no
charge for parts or labor.
Toshiba TEC America liability hereunder shall be limited to repair or
replacement of the defective part or parts and such correction shall constitute
a fulfillment of the warranty hereunder. Toshiba TEC America shall have no
liability hereunder.
TOSHIBA TEC AMERICA MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY STATED HEREIN.
UNDER NO CIRCUMSTANCES SHALL TOSHIBA TEC AMERICA BE
LIABLE TO THE PURCHASER OR ANY USER FOR ANY DAMAGES,
INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXPENSES,
LOST PROFITS, LOST SAVINGS, OR OTHER DAMAGES ARISING OUT
OF THE USE OF OR THE INABILITY TO USE THIS PRODUCT, EVEN IF
CAUSED BY TOSHIBA TEC AMERICA’S SOLE NEGLIGENCE.
To obtain warranty service, contact your TOSHIBA TEC AMERICA dealer.
You may also write or phone:
Toshiba TEC America, 4401-A Bankers Circle
Atlanta, GA 30360
Phone No.: [phone] Fax: [phone]
If the problem cannot be remedied by telephone, TOSHIBA TEC AMERICA
will determine how service will be provided. Do not ship the equipment to
TOSHIBA TEC AMERICA without a return authorization number. The
purchaser must prepay any shipping costs and insurance, and assume the
risk of loss during shipping.

Toshiba TEC America provides this publication as is without warranty of any
kind, either expressed or implied. This publication could include technical
inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the
publication. Toshiba TEC America may make improvements and/or changes
in the product(s) and/or program(s) described in this publication at any time.
FCC Notice
This equipment has been tested and has been found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equip-
ment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at the users own expense.
Changes or modifications not expressly approved by manufacturer for
compliance could void the user’s authority to operate the equipment.
This Class A digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada .

Table of Contents
Owners Manual................................................................................1-1
FS-3700 Overview 1-1
1.1 Introduction .............................................................................1-3
1.2 Order Entry Screen.................................................................1-4
1.3 Sample FS-3700 Screens.......................................................1-6
1.4 POS Key Functions - Summary............................................1-13
Access the System 2-1
2.1 Manager Overrides .................................................................2-3
2.2 Clocking In/Out........................................................................2-4
2.2.1 Clock In........................................................................2-4
2.2.2 Clock Out .....................................................................2-5
2.3 Login/Logout ...........................................................................2-6
2.3.1 Login.............................................................................2-7
2.3.2 Logout ..........................................................................2-7
2.3.3 One-Touch Login .........................................................2-8
Guest Check Functions 3-1
3.1 New Guest Checks .................................................................3-3
3.2 New Check Prompts...............................................................3-4
3.2.1 Table Number ..............................................................3-4
3.2.2 Guest Count.................................................................3-5
3.2.3 Order Type...................................................................3-6
3.2.4 Order Number..............................................................3-7
3.2.5 Override Meal Period...................................................3-8
3.2.6 Add Guest Information.................................................3-9
3.3 Entering Menu Items.............................................................3-10
3.3.1 Preset Menu Item.......................................................3-10
3.3.2 More than One Preset Item........................................3-10
3.3.3 Menu by PLU # ..........................................................3-10

3.3.4 Open Priced Menu Item.............................................3-11
3.3.5 Scalable Menu Item...................................................3-11
3.3.6 Enter Modifiers With Forced Display.........................3-12
3.3.7 Enter Modifiers With Special Instructions..................3-13
3.3.8 Enter Modifiers With Spell-It Instructions ..................3-14
3.3.9 Enter Items by Seat Numbers ...................................3-15
3.3.10 Enter by Menu Item Size...........................................3-17
3.4 Check Corrections Before Sending......................................3-18
3.4.1 Remove Items from Checks ......................................3-18
3.4.2 Add a Modifier............................................................3-20
3.4.3 Delete a Modifier........................................................3-20
3.4.4 Replace a Modifier.....................................................3-21
3.5 Send Items to Remote Printers............................................3-22
3.5.1 Printer Mode Options.................................................3-22
3.5.2 Send One Remote Slip from Multi Checks................3-23
3.5.3 Send Multi Remote Slips from One Check................3-25
3.6 End Service Round...............................................................3-26
3.7 Recall a Check .....................................................................3-27
3.7.1 By Check Number .....................................................3-27
3.7.2 By Table Number.......................................................3-28
3.7.3 Recall by Order Type.................................................3-28
3.7.4 Recall Table with Separate Checks...........................3-29
3.7.5 Recall With a Bar Code Scanner...............................3-29
3.7.6 Recall with Dual Drive Thru.......................................3-29
3.8 Split a Check.........................................................................3-30
3.8.1 Split By Item...............................................................3-30
3.8.2 Split by Seat Number.................................................3-31
3.8.3 Split By Amount.........................................................3-32
3.9 Transfer a Guest Check .......................................................3-33
3.9.1 Transfer to a Server...................................................3-33
3.9.2 Transfer from a Server ..............................................3-34
3.9.3 Transfer all Checks....................................................3-35
3.10 Combine Checks..................................................................3-36
3.10.1 Combine Stored Checks............................................3-36
3.10.2 Add New Check to Stored Check..............................3-37
3.10.3 Add to Stored Check by Order Type.........................3-37
3.10.4 Add New Check to Stored Check with Table # .........3-38
3.10.5 Combine Stored Checks to One Table......................3-39
3.11 Check Adjustments...............................................................3-40

3.11.1 Void Items on Stored Checks ....................................3-40
3.11.2 Add a Discount or Surcharge.....................................3-41
3.11.3 Exempt Tax from a Check .........................................3-45
3.11.4 Add a Tip....................................................................3-46
3.12 Tender the Check..................................................................3-48
3.12.1 Tender a Check with Preset Key ...............................3-49
3.12.2 Tender With Tip Entry................................................3-49
3.12.3 Overtender to Tip.......................................................3-49
3.12.4 Split Tender................................................................3-50
3.12.5 Partial Tender.............................................................3-51
3.12.6 Tender to Charge Account.........................................3-52
3.12.7 Tender with {MEDIA~NLU} .......................................3-53
3.13 Corrections to Closed Checks ..............................................3-55
3.13.1 Refund a Menu Item...................................................3-55
3.13.2 Change a Discount.....................................................3-56
3.13.3 Change Media Type...................................................3-57
3.13.4 Change a Credit Card Tip..........................................3-57
3.14 Enter a Refund Check...........................................................3-58
3.15 Review a Closed Check........................................................3-59
Functions Outside of a Sale 4-1
4.1 Finished Product Waste..........................................................4-3
4.2 Loan/Pickup ............................................................................4-4
4.2.1 Loan .............................................................................4-4
4.2.2 Pickup...........................................................................4-5
4.3 Transfer Media........................................................................4-6
4.4 Price Changes.........................................................................4-7
4.5 Tip Payout...............................................................................4-8
4.6 Cash Out/In of Drawer ............................................................4-9
4.6.1 Paid Out.......................................................................4-9
4.6.2 Paid In........................................................................4-10
Reports 5-1
5.1 Reports Overview....................................................................5-3
5.1.1 Print or View Reports...................................................5-4

5.1.2 Report Balancing Notes...............................................5-5
5.1.3 Report Sample Formats ..............................................5-6
5.1.4 List of Reports..............................................................5-7
5.2 Open Check Report................................................................5-8
5.3 Hourly Productivity Report......................................................5-9
5.4 Sales Mix Report..................................................................5-11
5.4.1 Detail Report – Menu Item Sales...............................5-12
5.4.2 Departments – Menu Item Sales...............................5-13
5.4.3 Categories – Menu Item Sales..................................5-14
5.5 Manager Voids Report..........................................................5-15
5.6 Refund Report ......................................................................5-16
5.7 Financial Report ...................................................................5-17
5.8 Customer Summary Report..................................................5-23
5.9 Media Report........................................................................5-24
5.10 Loan/Pickup Report..............................................................5-25
5.11 Sales Tax Report..................................................................5-26
5.12 Charge Account Report........................................................5-27
5.13 Discount Recipient Report....................................................5-28
5.14 Deposit Entry........................................................................5-29
5.15 X Report................................................................................5-30
5.16 Z Report................................................................................5-31
5.16.1 Programming Options for Z Reports..........................5-32
5.16.2 Reports Included in X and Z Reports ........................5-33

Chapter
1
FS-3700
Overview

Introduction Chapter 1 - FS-3700 Overview
1-2 FS-3700 Owner’s Manual

Chapter 1 - FS-3700 Overview Introduction
FS-3700 Owner’s Manual 1-3
1.1 Introduction
The FS-3700 is a touch screen POS system for use in the hospitality
industry. In addition to the touch system, Toshiba TEC America
offers a keyboard entry terminal system, the FS-2700 which utilizes
similar software.
The FS-3700 can be used in a system of up to twelve workstations
operating off a network. A Backoffice PC running the Windows XP
Professional operating system can be integrated in a system to run
software for additional maintenance and reporting.
This manual describes guest check processing and adjustments.
Details of programming and configuring the FS-3700 system are in
the FS-3700/3600/2700 Programming Manual.
The FS-3700 system offers a wide array of features that make it
easily adaptable to all types of food service applications – including
fine dine table service, dual drive-thru quick service, full-service bars,
cafeterias, delis and school lunchrooms.
The FS-3700 system can be easily tailored for individual
restaurant menus, personnel and operating procedures. Menus
and prices can be changed to accommodate daily changes in
meal period prices.
The FS-3700 touch workstation offers custom programming for
any application through its unique system of soft-programmed
POS touch screens.
A list summarizing POS Key Functions follows in this chapter.
Detailed explanations of the more common functions are
included in subsequent chapters of this manual.

Order Entry Screen Chapter 1 - FS-3700 Overview
1-4 FS-3700 Owner’s Manual
1.2 Order Entry Screen
The order entry screen displays when the system is in POS mode.
The left side of the screen displays guest check information as
transactions are entered, adjusted and tendered. Each item is
explained below and a sample screen is shown on the next page.
The right side of each screen is fully programmable for each store,
(see the next section of this chapter for examples).
Order Entry Screen Items
Message Window
•Used for displaying items as they are entered on to a
transaction, including menu items, media and functions.
•System error messages are also displayed here.
Prompt Line
•Used to guide the system operators through transactions.
•Prompts are programmed in the Category Table.
Check Detail
•This area displays the last 28 line items entered on a check.
Check Summary
•Check Information - shows the check number, the table or
order number if assigned, the guests or meal count and the
server who is assigned to the check.
•Check Totals – shows the taxable and non-taxable menu
item totals, sales tax, gratuity and amount tendered.
Status Line
•Shows the current system date and time, the current Order
Type, the current Meal Period, the current Menu Size Level,
the Station Name and the amount of free memory on the
station.

Chapter 1 - FS-3700 Overview Order Entry Screen
Sample Order Entry Screen
FS-3700 Owner’s Manual 1-5

Sample FS-3700 Screens Chapter 1 - FS-3700 Overview
1.3 Sample FS-3700 Screens
When a FS-3700 workstation is powered on, the default screen for
that station displays. This is typically a screen for employees to use
to log into the station for POS operations. It can also be used for
clocking into the optional Timekeeping system.
Make sure the initial default screen programmed for a station has
{LOGIN/LOGOUT} and/or {CLOCK~IN/OUT} keys and a numeric
keypad. A {TOTAL} key is required if users are assigned
passwords.
Sample – Login Screen
1-6 FS-3700 Owner’s Manual

Chapter 1 - FS-3700 Overview Sample FS-3700 Screens
After logging in, the screen set as default for the employee’s Job
Code will display. Different screens may display for servers,
bartenders, cashiers, etc.
In most operations, after an employee has logged in, the system
allocates the next check number. This is Auto Create mode. A
station may also be set up for Recall mode where new checks are not
started but only recalled.
The next sample screen could be used for an order-entry server.
Since the next check is already allocated, note the following keys:
The {NEW~CHECK} key in this example is not a function key but
is a screen select. When pressed, another screen displays from
which the server will begin entering menu items on to the check.
The {NEW~TABLE} key is also a screen select. In this case,
pressing the key displays a screen from which a table number
and number of guest can be entered.
•Table number, number of guest and order number can be
set as optional requirements for a check.
FS-3700 Owner’s Manual 1-7

Sample FS-3700 Screens Chapter 1 - FS-3700 Overview
Sample - Start/Recall Check Screen
Assume from this screen sample that the {NEW~TABLE} key is
pressed and that the check requires a table number and number of
guests.
1-8 FS-3700 Owner’s Manual