Toshiba STOR.E CANVIO User manual

User’s Manual
STOR.E CANVIO 3.5" (8.9cm) Desktop
EN
CZ
DE
DK
ES
FI
FR
GR
HR
HU
IT
NL
NO
PL
PT
RS
RU
SE
SK
SL
TR
AR

User’s Manual EN-2
STOR.E CANVIO 3.5" Desktop
User’s Manual
Table of Contents
Introduction................................................................................................. 3
Check the Components .............................................................................. 3
Safety Instructions ...................................................................................... 4
System Requirements ................................................................................ 5
Installing the drive....................................................................................... 5
Installing and Removing the Replaceable Plugs ........................................ 5
Connecting the drive to your computer....................................................... 6
Dismount and disconnect the drive ............................................................ 7
Further Advise ............................................................................................ 7
Frequently Asked Questions ...................................................................... 7
Troubleshooting.......................................................................................... 8
TOSHIBA Support ...................................................................................... 9
Regulatory statements.............................................................................. 10

User’s Manual EN-3
STOR.E CANVIO 3.5" Desktop
Introduction
Thank you for choosing our TOSHIBA STOR.E CANVIO 3.5" Desktop Hard
Disk Drive.
Please read this User’s Manual carefully, as it contains all relevant
information for installation, usage and maintenance of the drive, as well as
security and safety advice.
In case it does not behave as expected, please refer to the “Frequently
Asked Questions” section at the end of this manual.
Check the Components
This User’s Manual is uploaded on the drive itself. We recommend to
backup the User’s Manual onto a CD or your local hard disk drive, directly
after the drive being installed.
Warranty Card
STOR.E CANVIO 3.5" Desktop
(including User’s Manual)
AC adaptor
and the replaceable plug
(Provided with some models)
USB 3.0 Micro-B Cable Quick Start Guide
and Warranty Leaflet

User’s Manual EN-4
STOR.E CANVIO 3.5" Desktop
Safety Instructions
In order to avoid malfunction or damage of the drive, please carefully follow
the precautions listed below.
■Make sure that you backup all your data on the drive, as Toshiba is not
responsible for data corruption or data loss. Toshiba will not cover any
data recovery cost.
■Do not
■open the enclosure or drive
■disassemble the drive or parts of it
■place liquids near or on the drive, as it may damage the drive, cause
personal injury or may result in an electrical shock or fire
■bump, drop or jar the drive
■move the drive while operating, as data damage may happen
■use other connectors than USB bus powered types
■use other AC/DC adaptors than the one bundled with your drive,as
otherwise your drive may be damaged
■disconnect cables while operating. Please dismount the drive first!
■expose the drive to temperatures outside the range of 5°C – 35°C
while operating, and temperatures of -20°C – 60°C while switched off
■expose the drive to wet or damp conditions
■cover the drive during operation, as it may become overheated
■place the drive close to hot appliances
■And
■make sure that the connectors will be inserted correctly
■never use pressure for connecting the cables
■check the polarity before connecting
■Immediately disconnect the drive from the power outlet and the host PC if
■smoke or an unusual smell is coming from the drive enclosure
■water has entered the drive enclosure or if it becomes wet
■an object has entered the drive enclosure
■the cable has been damaged (in such case replace the cable with a
new one)
If the drive behaves not as expected or you have doubts about the electrical
safety, please contact the TOSHIBA hotline or an authorised reseller
immediately!
WARNING

User’s Manual EN-5
STOR.E CANVIO 3.5" Desktop
System Requirements
■Windows®XP / VISTA® / Windows®7 / Windows 8
■Mac OS®X (Tiger®, Leopard®, SnowLeopard®and Lion®)
■CPU with 750 MHz or faster
■10 MB system hard disk space
■256 MB system memory
■One free port of USB 3.0 or USB 2.0
Installing the drive
Some information about bus-powered operation and the supplied USB cable:
■Passive USB hubs or USB connectors like keyboards, mice or similar
products cannot be used or connected to the drive.
■Make sure that the connectors will be inserted correctly.
■Never use pressure for connecting the cables. Check the polarity before
connecting!
Installing and Removing the
Replaceable Plugs
To install and remove the AC adapter replaceable plugs, see the
illustrations below.
USB 3.0 is backward compatible with USB 2.0.
Use with Mac requires reformatting.
NOTE

User’s Manual EN-6
STOR.E CANVIO 3.5" Desktop
Connecting the drive to your
computer
1. Turn off your computer.
2. Plug the AC adaptor’s DC output plug into the DC IN 12V jack of the
drive and the power cord into a live wall outlet.
3. Plug the USB 3.0 Standard-A connector into a USB port of your host
system or an active USB HUB.
4. Now, plug the USB 3.0 Type B connector into the corresponding port of
the drive itself.
5. Boot up your computer.
■the Power/Data indicator light will illuminate
■the drive will power up
■the drive should mount and a new drive icon should appear in
“My Computer”
1. Air Vent 5. USB 3.0 Type B micro connector
2. USB 3.0 port 6. USB 3.0 standard Type A connector
3. DC IN 12V Jack 7. USB 3.0 host port, backward compatible
with USB 2.0
4. DC output plug
7
2
34
5
6
1
You may need USB 3.0 Express Card Host Controller for your computer if
the computer doesn’t have USB 3.0 port. You also can connect the device
to USB 2.0 port of your computer, However the transfer rate will be
downgraded to that of USB 2.0.
NOTE

User’s Manual EN-7
STOR.E CANVIO 3.5" Desktop
Dismount and disconnect the drive
It is strongly recommended not to unplug the drive by just unplugging the
cable connection as it may be that data is written to the drive at that time.
Such data will be lost and the drive may be damaged physically!
Please follow the steps below for a safe dismount of the drive (Windows).
1. Click the “Hardware and Eject Media – icon”
A pop-up message box will appear listing the external devices
connected to your computer.
2. Select the TOSHIBA drive to eject.
After a few seconds, you will get the notification that it is now safe to
remove the device.
3. Click “OK” and you can unplug the drive now.
Cleaning the drive case / enclosure
Before cleaning the drive, make sure that it’s physically disconnected from
the computer. We suggest to use standard products for cleaning it and to
make sure that possible remaining liquid on the surface will be wiped off.
Further Advise
For any further action of normal operation such as renaming the drive,
backup data, or file management, we suggest to read your computer’s
operation system user’s manual.
Also for maintenance tasks such as defragmenting and optimisation we
suggest to refer to the operating system user’s manual.
We also strongly suggest having anti-virus software installed to
protect your data against intended damage caused by virus or trojan
programs.
Frequently Asked Questions
Q: Do I need to format my drive after installation?
A: The drive is already formatted in NTFS file system by the manufacturer.
For use with MS Windows/PC, no additional formatting is required.
For full compatibility with Apple Mac operating systems, the drive
should be re-formatted to HFS+ file system. Please consult your Mac’s
user’s manual for instructions.
Formatting a hard drive will delete all data stored on it. We advise to make
a backup copy before proceeding with the formatting process.
NOTE

User’s Manual EN-8
STOR.E CANVIO 3.5" Desktop
Q: Do I need USB drivers for Windows Vista, XP, Windows 7 or 8?
A: No, they are already available with your operating system.
Q: Can I boot my system from the drive?
A: No, because Windows does not support booting from external hard disk
drives.
Q: Why doesn’t the drive need a fan?
A: The drives are designed to have optimal heat dissipation, and therefore
no fan is required. This results in a near silent operation.
Q: Why is the capacity of my drive (as shown in Windows) lower than the
drives actual stated capacity?
A: This difference can be explained because of the different methods of
calculating the capacity.
Hard drive manufacturers calculate on the decimal system, while the
operating system calculates in the binary system.
Example decimal:
1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes
Example binary:
1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes
As a result, a 120GB (decimal) hard disk appears in Windows to have
just 112GB (binary).
Q: Can I use my drive to copy an operating system from one computer to
another?
A: No, you must follow the operating system supplier instructions for
installation. A simple copy does not work.
Q: Does Toshiba offer a data recovery services?
A: Yes, Toshiba offers a Data Recovery Service for external hard drives.
Please check our website www.toshiba-europe.com/services
for further information about this service.
Troubleshooting
My computer does not recognize the disk drive at all.
■Make sure all of your connections are secure.
■If using an add-on card, make sure it is working properly and update the
software/firmware.
■If using Windows XP, make sure you have Service Pack 1 or later.

User’s Manual EN-9
STOR.E CANVIO 3.5" Desktop
Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a “Device cannot start.”
A: Two possible reasons. It is either a power problem and you should
check the connections, or the drive has a malfunction and requires
service.
I cannot see my drive in “My Computer”, but it does appear in the Device
Manager.
A: Follow these instructions:
1. Right-click “My Computer”.
2. Select “Manage” in the pop-up menu.
3. Select “Disk Management”.
You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right hand box and select “Delete Partition” in the
pop-up menu.
6. Right-click the box and select “Create New Partition” in the pop-up
menu.
7. Then select “Primary Partition” in the partition wizard window.
Click next.
8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to format the drive.
As I try to format the drive, I receive the message “Could not complete
format”.
A: This can be caused by formatting the drive with FAT file system.
Try “NTFS” file system. This should solve the problem.
TOSHIBA Support
Need help?
Please contact TOSHIBA’s hard drive and storage products support page:
www.toshiba.eu/storage/contact
For warranty claims, please check: computers.toshiba.eu/options-warranty

User’s Manual EN-10
STOR.E CANVIO 3.5" Desktop
Regulatory statements
CE Compliance
Working Environment
The Electromagnetic Compliance (EMC) of this product has been verified
typically for this product category for a so called Residential, Commercial &
Light Industry Environment. Any other working environment has not been
verified by Toshiba and the use of this product in these working
environments is maybe restricted or cannot be recommended. Possible
consequences of the use of this product in non verified working
environments can be: Disturbances of other products or of this product in
the nearby surrounding area with temporarily malfunction or data loss/
corruption as result. Example of non verified working environments and
related advices:
■Industrial environment (e. g. where 3-phase 380V mains is being used
mainly): Danger of disturbances of this product due to possible strong
electromagnetic fields especially near to big machinery or power units.
■Medical environment: The compliance to the Medical Product Directive
has not been verified by Toshiba, therefore this product cannot be used
as a medical product without further verification. The use in usual office
environments e.g. in hospitals should be no problem if there is no
restriction by the responsible administration.
■Automotive environment: Please search the owner instructions of the
related vehicle for advices regarding the use of this product (category).
■Aviation environment: Please follow the instructions of the flight
personnel regarding restrictions of use.
Additional Environments not Related to EMC
■Outdoor use: As a typical home/office equipment this product has no
special resistance against ingress of moisture and is not strong shock
proofed.
■Explosive atmosphere: The use of this product in such special working
environment (Ex) is not allowed.
This product is CE marked in accordance with the
requirements of the applicable EU Directives.
Responsible for CE marking is Toshiba Europe GmbH,
Hammfelddamm 8, 41460 Neuss, Germany. A copy of the
official Declaration of Conformity can be obtained from
following website: http://epps.toshiba-teg.com.