Toshiba Canvio HDNB120XKEG1 User manual

593730-A0
09/12
USERʼS MANUAL
English

Canvio®Personal Cloud
2 Copyright © 2012 Toshiba
Toshiba Canvio®Personal Cloud
Thank you for choosing the Toshiba Canvio®Personal Cloud.
Our creative marketing and technical engineering teams have worked diligently to make this product
easy-to-use by anyone. We invite you to share your Canvio® Personal Cloud experiences with family and
friends.
This device will transform the way you manage and share music, videos, photos, and files.
Here are the features and benefits:
•upload and share your music, video, photos and files with your family and friends at anytime and from
anywhere;
•add or change each user or group to allow access to all, several, or a few files;
•use your PC to access and work on your files that are saved on the Canvio®Personal Cloud;
•reduce the amount of storage space used on your PC;
•listen to music and view favorite videos on a smartphone, tablet, or Smart TV;
•and create a backup and restore digital media, files, folders, or entire PC.
Before you begin, please register your Canvio®Personal Cloud at http://www.toshibastorage.com/register.
When you register your device, Toshiba will send you periodic updates, announcements, and special
offers applicable to your product.
If you do not register the device, this will not affect your rights under the Standard Limited Warranty.
Take a few minutes to read through the Userʼs Manual. It will guide you through the setup and features.
If you need more information on other operations, which are not found in this documentation, please visit
Toshibaʼs customer service center at http://www.toshibastorage.com/personalcloud.

Canvio®Personal Cloud
Copyright © 2012 Toshiba
3
Toshiba Canvio®Personal Cloud 2!
Safety Precautions 4!
Regulatory Statements 7!
Industry Canada Requirement 7!
Environmental Disposal Information 7!
RoHS Compatibility 8!
Copyright Statement 8!
Trademarks 8!
Disclaimer 8!
Hardware Features 9!
Front View 9!
Back View 10!
Canvio®Personal Cloud 11!
To Set Up the Canvio®Personal Cloud 11!
To Install the Canvio®Personal Cloud Software 12!
Software Features 15!
Canvio®Home 15!
Music, Video, Photo, and Files 16!
System Backup 18!
Settings 23!
Canvio®Personal Cloud Updates and Versions 26!
Advanced Operations 27!
Remote Access Features 33!
Mobile Device Access 34!
Service and Support 36!
Contact 36!
Specifications 36!
To Reset the Canvio®Personal Cloud 37!
To Erase Data 38!
Solutions to Common Issues 38!

Canvio®Personal Cloud
4 Copyright © 2012 Toshiba
Safety Precautions
This section lists important precautions which users of our product(s) (and anyone else) should observe in
order to avoid injury and damage to property, and to ensure safe and correct use of our products. Please
be sure that you understand the meanings of the labels and graphic symbols described below before you
move on to the detailed descriptions of the precautions, and comply with the precautions stated.
Explanation of Labels
Indicates a hazardous
situation which,if not
avoided, will result in
death or serious injury1.
Indicates a hazardous
situation which,if not
avoided, could result in
death or serious injury1.
Indicates a potentially
hazardous situation
which,if not avoided,
may result in minor or
moderate injury2.
Indicates practices that
may cause property
damage3and other
problems, but not
personal injury
1. Serious injury includes blindness, wounds, burns (low and high temperature), electric shock, fractures,
and poisoning, etc. with long-lasting effects or that require hospitalization and/or long-term hospital visits
for treatment.
2. Minor or moderate injury includes wounds, burns, electric shock, etc. not requiring hospitalization
and/or long-term hospital visits for treatment.
3. Property damage means damage to customer or third party machines and equipment.
Explanation of Graphic Symbols
Prohibited
Instructions
Indicates prohibited actions.
Indicates actions that must be undertaken for
safety purposes.
Prohibited
Do not leave parts such as plastic covers and electrical plug within the reach of
children and pets.
Misuse of the part including,without limitation,accidental swallowing the part may cause
choking and suffocation resulting in death or serious injury. If you suspect a part has
been swallowed, immediately take appropriate emergency action and consult a doctor.
Prohibited
Do not attempt to connect or disconnect a power plug with wet hands.
Do not place heavy objects on the Canvio®Personal Cloud or power cable/cord.
Do not bend,twist,splice or alter the power cable/cord.
Do not place the Canvio®Personal Cloud or the power cable/cord near a heat
source.
Doing so may result in fire or electric shock, possibly resulting in serious injury.

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Prohibited
Do not disassemble, analyze, reverse-engineer, alter, modify, translate or copy
the Canvio®Personal Cloud,or remove its cover.
These actionswill void the product warranty and may cause a fire or electric shock,
possibly resulting in serious injury.
Prohibited
Do not allow any liquids or metal objects such as screws, staples or paper clipsto
enter the Canvio®Personal Cloud.
Foreign objects may create a short circuit, which may cause product damage and fire,
possibly resulting in serious injury.
Prohibited
Do not use it in wet or outside conditions.
This may cause a fire or electric shock, possibly resulting in serious injury.
Prohibited
Do not plug the AC adaptor into a power source that does not correspond to the
voltage, current and the frequency specified on the regulatory label of the unit.
An overload on the socket and/or AC adaptor may cause a fire or electric shock,
possibly resulting in serious injury.
Prohibited
Do not pull on the power cable/cord to remove a plug from a socket. Always grasp
the plug directly.
Pulling a power cable/cord may cause fracture resulting in a fire or electric shock and
serious injury.
Instructions
If the Product produces an odor, overheats or smokes, immediately turn off the
device and disconnect the power cord from the outlet.
Failure to do so may result in fire, damage to the Canvio®Personal Cloud and/or
personal injury including burns and electric shock. Do not use the Canvio®Personal
Cloud again. Please contact the store from which you purchased it.
Instructions
Avoid extended contact between the Canvio®Personal Cloud and/or AC adaptor
and your skin.
The Canvio®Personal Cloud and the AC adaptor may become hot! Avoid prolonged
contact to prevent skin irritation and/or heat injury.
Instructions
Always confirm that the power plug has been fully inserted into the socket, to
ensure a secure electrical connection.
An overload on the socket may cause a fire or electric shock, possibly resulting in
serious injury.
Instructions
Always make sure the Canvio®Personal Cloud and AC adaptor have adequate
ventilation and are protected from overheating when the AC adaptor is connected
to a power outlet.
Inadequate ventilation may cause the Canvio®Personal Cloud and AC adaptor to
overheat resulting in a fire or electric shock and serious injury.
Instructions
If dust gets on the power plug connectors or connector base, turn the power off
and disconnect the power plug.
Then clean the connector and/or connector base with a dry soft cloth.
Failure to do so may cause a fire or electric shock, possibly resulting in serious injury.

Canvio®Personal Cloud
6 Copyright © 2012 Toshiba
Prohibited
Do not place the Canvio®Personal Cloud on a shaky table, uneven, tilted surface
or other unstable location.
Canvio®Personal Cloud may fall, causing damage to the CPC or possibly injury.
Prohibited
Do not use the Canvio®Personal Cloud and the router during a thunderstorm. If
you see lightning or hear thunder, immediately turn off the devices to which the
Canvio®Personal Cloud is connected, including the router, computer and
peripherals, and disconnect the power cord from the outlet.
An electric surge caused by the lightning may result in a system failure, loss of data or
damage to the Canvio®Personal Cloud.
Prohibited
Do not expose it to high or low temperatures or suddentemperature changes.
This may cause condensation, resulting in a system failure, malfunction, loss of data or
damage to the Canvio®Personal Cloud.
Prohibited
Do not move, drop or shake the Canvio®Personal Cloud while it is operating.
This may cause a system failure, malfunction, loss of data or damage to the Canvio®
Personal Cloud.
Prohibited
Do not clean the Canvio®Personal Cloud or any accessories with any chemicals.
To clean the outside of the Canvio®Personal Cloud or the accessories, use a dry
soft cloth.
Use of chemicals may result in deterioration, deformation or discoloration of those items
and the loss of data.
Prohibited
Do not place the Canvio®Personal Cloud near an object that generates a magnetic
field, such as a speaker or TV.
Do not wear magnetic bracelets while using the Canvio®Personal Cloud.
Exposure to magnetic fields may cause system failure, malfunction or loss of data.
Instructions
To protect against accidental data loss, back up your data frequently on multiple
types of storage media.
Toshiba does not warrant that the use or operation of the Canvio®Personal Cloud will be
error free, nor does it warrant that any data stored on the Canvio®Personal Cloud will
remain accessible or uncorrupted.
Instructions
Use only the accessories supplied by the manufacturer.
Failure to do so may result in a system failure, loss of data or damage to the Canvio®
Personal Cloud.

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Regulatory Statements
FCC information
FCC notice "Declaration of Conformity Information"
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
Note For connection to a computer, use only the cable type provided with, or recommended for, this
product. Use of any other cable types, not approved by Toshiba, will be the responsibility of the
user and may void the userʼsauthority to operate the equipment.
FCC Conditions
This equipment has been tested and found to comply with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Contact
TOSHIBA America Information Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618-1697
[phone]
Industry Canada Requirement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada.
Environmental Disposal Information
Toshiba recommends that customers dispose of their used computers and peripherals in an
environmentally sound manner, in accordance with any local, state or federal regulations. For further
information, refer to Toshiba's Reuse and Recycling programs at http://us.toshiba.com/green/reuse-and-
recycling.

Canvio®Personal Cloud
8 Copyright © 2012 Toshiba
RoHS Compatibility
This product is compatible with European Union Directive 2002/95/ EC, Restriction of the use of certain
hazardous substances in electrical and electronic equipment (RoHS), which restricts use of lead,
cadmium, mercury, hexavalent chromium, PBB, and PBDE.
Copyright Statement
This manual is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under
the copyright laws, this manual cannot be reproduced in any form without the prior written permission of
Toshiba. No patent liability is assumed, however, with respect to the use of the information contained
herein.
©2012 Toshiba America Information Systems, Inc. All rights reserved.
Trademarks
Canvio and the Canvio Logo are registered trademarks of Toshiba America Information Systems, Inc. in
the United States and/or other countries. All other trademarks are the property of the respective owners.
Product specifications subject to change without notice.
Android, Android Market, and Google Chrome browser are trademarks of Google, Inc.
Apple and Safari are registered trademarks of Apple, Inc.
ArcSoft, SystemSave and TotalMedia are trademarks or registered trademarks of ArcSoft, Inc.
Windows, Windows Vista, Internet Explorer, and Xbox are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Mozilla and Firefox are registered trademarks of Mozilla Foundation.
SAMSUNG is a registered trademark of Samsung Electronics.
All other brand and product names are trademarks or registered trademarks of their respective
companies.
Disclaimer
Information in this document is subject to change without notice. The manufacturer does not make any
representations or warranties (implied or otherwise) regarding the accuracy and completeness of this
document and shall in no event be liable for any loss of profit or any commercial damage, including but
not limited to special, incidental, consequential, or other damage.
September 2012, Rev 1.0

Canvio®Personal Cloud
Copyright © 2012 Toshiba
9
Hardware Features
Front View
The Canvio®Personal Cloud has a set of LEDs which are used as optical indicators to
reflect the available storage capacity and the condition of the Canvio®Personal Cloud.
The LEDs are numbered from #1 to #5 (beginning from the bottom to the top).
Colors
•LEDs #1 thru #4 are white.
•LED #5 is amber.
Power Status
•On: LED #1 is steady on
•Active: LED #1 flashes on and off with drive activity
•Low-power (sleep) mode: LED #1 will flash slowly
(1 second on and 2 seconds off)
Filled Storage Capacity (Fill Gauge)
Timer-controlled HDD Sleep Mode
By default, the Canvio®Personal Cloud Hard Disk Drive (HDD) sleep mode feature is not enabled.
1. To enable this feature, click SETTINGS. (Refer to the To View the Canvio® Personal Cloud
Information).
2. Under ENABLE HDD STANDBY, move the switch to ON.
This will save the power used by the Canvio®Personal Cloud and is a recommended setting if you will not
be accessing the device frequently.
After 10 minutes of inactivity, the HDD will enter into sleep mode.
If the device is in sleep mode, it will take up to 30 seconds to wake up and respond to the first request. It
will respond normally to subsequent requests, until the next period of 10 minutes of inactivity.
Fill Gauge (range in percentage)
Corresponding LED(s) lit
Less than 30%
#1
30% -50%
#1, #2
50% -70%
#1, #2, #3
70% -90%
#1, #2, #3, #4
More than 90%
#1, #2, #3, #4, #5

Canvio®Personal Cloud
10 Copyright © 2012 Toshiba
Back View
Reset button:This button is used to reset
the name of the Canvio®Personal Cloud
and the admin password (“admin”) without
erasing any data.
To reset, hold down the reset button for 2
seconds, until the LEDs on the front panel
flash.
USB port:This port is used to connect an
external USB disk, USB flash drive, or a
USB printer.
Ethernet port:This port is used to connect
the ethernet cable from your Canvio®
Personal Cloud to the network router or
switch.
Kensington lock slot:This slot can be used
with any Kensington-compatible lock to
secure the Canvio®Personal Cloud.
12V DC: This can only be used with the
Toshiba approved and supplied power
adapter.
Always confirm that the power plug (and extension cable plug, if used) has been fully inserted into the
socket, to ensure a secure electrical connection.Failure to do so may result in a fire, electric shock, or
serious injury.
Toshiba does not assume any liability for any damage caused by the use of an incompatible adapter.

Canvio®Personal Cloud
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Canvio®Personal Cloud
The Canvio®Personal Cloud package contains:
•Canvio®Personal Cloud device
•AC adapter
•Ethernet cable
•Installation software CD
•Quick Start Guide
Note The User Manual can also be found on the Toshiba Service and Support Site at
http://www.toshibastorage.com/personalcloud, on the installation software CD, or in the
Canvio®Personal Cloudʼs Public folder.
To Set Up the Canvio®Personal Cloud
1. One end of the ethernet cable is plugged into the Canvio®Personal Cloud. (Refer to the Back of the
Canvio® Personal Cloud)
2. The other end of the ethernet cable is plugged into the network router or switch, which is not included
in the package, on your network.
3. The AC adapter is plugged into the Canvio®Personal Cloud (Refer to the Back of the Canvio®
Personal Cloud). Then, plug the other end into an AC power outlet.
4. You must use a PC equipped with:
a. an optical or CD-Rom drive, or an internet connection to download the installation software from
the Toshiba Service and Support web site at http://www.toshibastorage.com/personalcloud.
b. access to the network and internet connection. The network connection must be on the same
network router or switch that you are using to connect the Canvio®Personal Cloud.
c. one of the following operating systems must be installed:
oMicrosoft®Windows®XP Service Pack 3 32-bit
oWindows Vista®32-or 64-bit
oWindows®7 32- or 64-bit (Home Premium, Professional, Ultimate)
d. one of the following web browsers must be installed:
oMicrosoft® Internet Explorer®7 or later
oMozilla®Firefox®3 or later
oGoogle Chrome™ 13 or later
oApple®Safari®4 or later

Canvio®Personal Cloud
12 Copyright © 2012 Toshiba
To Install the Canvio®Personal Cloud Software
1. Insert the Installation software CD into the CD-Rom Drive of the PC.
The InstallShield Wizard will run automatically.
2. If it does not, double-click on the CD icon to
open the contents. Select the application
named setup.exe. Then, go to Step 6.
3. If your PC does not have a CD-Rom Drive,
open an internet browser and go to Toshiba
customer support center at
http://www.toshibastorage.com/personalcloud.
4. Download the installer application from this
page.
5. Once it is downloaded, select Install software.
6. To confirm, click CONTINUE.
6. To view the userʼs manual or the End-User
License Agreement, select the corresponding
button.
7. To confirm, click CONTINUE.
8. To continue on to the next setup window,
review and accept the End-User License
Agreement (EULA) and Terms of Service.
9. Click Install.

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7. It will take several minutes to complete the
installation.
8. After the installation is complete, click Next >.
9. When the installation is successful, a message
will appear.
10. To exit the InstallShield Wizard and to
continue, click Finish.
Your PC will search the network to find the Canvio®
Personal Cloud.
Once the device is found, the name of the Canvio®
Personal Cloud will appear.
1. Click NEXT (If there is only one Canvio®
Personal Cloud on your network, then this step
will happen automatically).

Canvio®Personal Cloud
14 Copyright © 2012 Toshiba
2. If your PC cannot find the Canvio®Personal
Cloud on the network, the following message
will appear.
3. To resolve the issue and proceed with
configuring the device, click EXIT and follow
the instructions on the window.
Then, continue to setup the Canvio®Personal
Cloud.
1. In this window, you can rename your device.
For example, Johnʼs Cloud.
2. Enter aUSERNAME (required). For example,
JohnSmith, JohnS, etc.
3. Enter a PASSWORD that you can remember.
You will need to enter this password to access
your device from the same PC, another PC, or
a mobile device. For example, CJS1112.
Note The USERNAME and PASSWORD are case sensitive.
•USERNAME must be between 3 and 32 alphanumeric characters long with a leading
character [A –Z] or [a –z].
•PASSWORD must be between 6 and 16 characters long.
Do not use punctuation marks or spaces.
4. To confirm the password, enter it again.
5. Click FINISH.
This will complete the installation of the Canvio®Personal Cloud Software.
A demonstration video will automatically play to show the advantages of the Canvio®Personal Cloud and
how to use it and take advantage of its many features.

Canvio®Personal Cloud
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15
Software Features
Canvio®Home
Canvio®
Home icon
Once the installation has been
completed, the Canvio®Home icon will
appear on the desktop, the Start menu,
and the taskbar.
1. To access the music, video, photo,
and files on your Canvio®Personal
Cloud, double-click the Canvio®
Home icon.
2. Enter your USERNAME and
PASSWORD at the login window.
3. To have the program remember your login information so that you will not need to enter it again in the
future, select the box. It is recommended that you only do this on your personal computer and NOT
on any publicly accessible computers.
4. Click LOG IN.
5. The Canvio®Home application will appear.
6. From the Canvio®Home application, you can click one of the following icons:

Canvio®Personal Cloud
16 Copyright © 2012 Toshiba
Music, Video, Photo, and Files
To Upload Files
1. Click the UPLOAD icon.
A window will appear with a list of file
types, including MUSIC, VIDEOS, and
PHOTOS.
2. Select the corresponding box next to
each type of file that you want to
upload to the device.
3. To include specific files, select the box
for DOCUMENTS. Then, enter the file
extension.
For example, enter .dwg, .pdf, .ai, etc.
4. To select specific folders from which to upload
these file types, click SELECT FOLDERS.
5. Select the boxes next to the folders from which
you want to upload files onto the Canvio®
Personal Cloud
6. To confirm, click UPLOAD.
Note It is recommended that you “SELECT
FOLDERS”. If you do not select specific
folders, then all the selected file types will be
uploaded.
7. The Canvio®Personal Cloud software will begin to search your PC for the file types which you have
selected.
8. It will make copies of the files onto the device so that they can be shared with other users.
9. After the files have been uploaded, an UPLOAD
RESULT window will appear.
10. To exit, click OK.
Note When you upload digital media and files onto
the Canvio®Personal Cloud, it will take
several minutes for the files to be organized
and available on the MUSIC, VIDEOS,
PHOTOS, AND FILES window.
If you are uploading a large number of files,
the Canvio®Personal Cloud may take up to a
few hours before all the names of the files are
displayed.

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To Listen to Music
1. Click the MUSIC icon.
1. To listen to an entire album, click
the name from the Album list.
2. To listen to an artist, click the name
from the Artists list.
3. To listen to a song, click the name
from the Songs list.
2. Click the play button.
3. To exit, click the “X” button.
To Watch a Video
1. Click the VIDEO icon.
2. To watch a video, click the name of the
video from the Title or Date list.
3. Click the play button.
4. To exit, click the “X” button.
To View or Access a Photo or Files
1. To view or access a photo or files, click
the PHOTO or FILES icon.
2. Select the name of the photo or files from
the list.
3. To exit, click the “X” button.
Photos
Files

Canvio®Personal Cloud
18 Copyright © 2012 Toshiba
System Backup
The Canvio®Personal Cloud software includes a SystemSave™ feature that allows you to
create a bootable rescue media, backup your entire PC, and manage the backups which
you created.
You can use the bootable rescue media to restore your PC to its original condition if there is a major issue
with your PC including a hard drive failure. Therefore, the first important step is to create the bootable
rescue media prior to performing a system backup.
The complete system backup can be used to restore Windows, programs, system settings, and files in
case of a system malfunction or failure.
To Create a Rescue Media
1. From the Canvio®Home application, click the
BACKUP icon.
2. Select CREATE RESCUE MEDIA.
3. Select the removable device to use for your
rescue media.
Note You can use either a USB Flash Drive
or USB Hard Drive; or a Compact Disc-
Recordable (CD-R).
4. Click CONTINUE.
5. Please wait while the bootable rescue media is
created.

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6. After the rescue media is created, a RESCUE
MEDIA CREATION REPORTwindow will
appear.
7. To exit, click OK.
Note It is important to keep the rescue
media in a safe place.
If there was an issue with creating the rescue
media, the following RESCUE MEDIA CREATION
REPORT window will appear.
8. To resolve the issue and exit, click OK.
9. Repeat Steps 1 to 7.
To Perform a Complete System Backup (PC)
1. From the Canvio®Home application, click the
BACKUP icon.
2. Select COMPLETE PC BACKUP.
3. Click CONTINUE.
4. A window will appear with PC BACKUP
OPTIONS.
a. To Create a PASSWORD for the backup,
select the box.
b. Enter a PASSWORD.
Note The password (maximum length: 16
characters) can be numbers, symbols,
and mixed-case letters .
c. To view the password, select the box.
d. Click CONTINUE.
e. Please wait while it prepares to backup.

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20 Copyright © 2012 Toshiba
5. A Backup Progress window will display the
Backup Size, Speed, Remaining and Elapsed
Time.
6. To stop the backup, click Cancel on the
Backup Progress window.
7. When the backup process is completed, a PC
BACKUP REPORT will appear.
To Perform a System Backup (Mac)
Mac notebooks and desktop computers (Mac OS®X) use Apple Time Machine®to perform hourly
backups for the 24 hours, daily backups for the past month, and weekly backups for all previous months
Note The oldest backups are deleted when your disk becomes full.
Verify that the Mac is connected to the same local area (share) network (LAN) as the Canvio®Personal
Cloud, and that the device is visible in the Chooser.
1. Open Time Machine by clicking the icon found on the Menu Bar or Dock
2. (Optional) Select Time Machine found under > Systems Preferences.
3. Click Select Disk and find the Canvio®Personal Cloud in the list of drives.
4. Select the device.
5. Select Backup Now.
To select files and folders
1. Open up Time Machine, click Option…
2. Select the file(s) and folder(s) from the list to leave out from the backup procedure.
To perform a Backup while on battery power
Check the box to prevent losing any important data or tasks when the battery life runs out.
To receive notification when an old backup is deleted
Select Notify after old backups are deleted.
Note The oldest backups are deleted when the assigned storage space on the Canvio®Personal Cloud
becomes full.