Toshiba B-EP4DL-GH20-QM-R User manual

Toshiba Portable Printer
B-EP4DL-GH20/32/42-QM-R
Owner's Manual

1
Part Names
Peel
-off roller
IrDA
window
Top
cover open button
Operation
panel
Strap
slot
Battery
lever
Battery
pack
Top
cover
Platen
Print
head
Peel
-off roller cover
DCIN
connector
USB
port
Media
guide roller
Media
sensor
RS-232C port
(
B-EP4DL-GH20-
QM
-R)
Ferrite core
Print
head cleaner
BD address label (2 pcs.)
(
B-EP4DL-GH32-QM-R)
Belt
clip
M
-3x8 screws

2
Operation Panel Functions
No.
Name/Icon
Function/Usage
(1)
Liquid Crystal Display
(16 lines x 2 lines)
Upper line: Icons indicating the printer statuses, such as the radio
intensity, battery level, etc. are displayed.
Lower line: Printer status is indicated in alpha numerals or symbols.
LCD Message
ONLINE
The printer is ready for an issue command from
the host.
PAUSE
The printer is in the pause state. When the
printer is paused during printing, the number of
unprinted labels is displayed.
COVER OPEN The top cover is open.
LBL PRESENT ****
The printer is waiting for a printed label to be
removed from the media outlet. “****” indicates
the number of unprinted labels.
WAITING(XXXX)
The printer is waiting for the recovery of the
battery voltage or the
temperature decrease of
the print head or motor.
(2)
Radio intensity
Indicates the radio intensity in 4 levels (B-EP4DL-GH42-QM-R)
(3) Connection
Indicates an access point connection status (B-EP4DL-GH42-QM-
R)
(4)
Sleep
Displayed while the printer is in the power saving mode.
(5)
Transmission
Indicates the data transmission status.
(6)
Error
Displayed when an error has occurred in the printer.
(7)
External power source
Displayed when the printer is charged with an optional device.
(8)
Battery level
Indicates the battery level in 5 levels.
(9) STATUS lamp
Lights or blinks in green, red or orange to indicate the printer status.
•Lights up in green: Normal state
•Lights up in orange: Near a low-battery state (Operable)
•Lights up in red: Low-battery state
•
Blinks in green or orange: Communicating or internal processing
is in progress or a printed label is waiting to be removed.
•Blinks in red: Error state
(1)
(9)
NOTE:
Do not touch the
operation panel with a
sharp object, as its
surface is easily
damaged.
(2)
(3)
(4)
(6)
(5)
(7)
(8)
(11)
(10)
(12)
(13)

3
No.
Name/Icon
Function/Usage
(10) CHARGE lamp
Lights up in orange while the battery pack is charged and goes out
when the battery charge is completed.
(11) [POWER] button
Turns the printer on or off.
How to turn on the printer
While the printer is off, hold down the POWER button for a few
seconds. When “ONLINE”
is displayed on the LCD, the printer is
ready.
How to turn off the printer
Hold down the POWER button until the LCD goes off.
(12) [FEED] button
Feeds media or reprints a previously printed data items.
The function of the [FEED
] button differs depending on the issue
mode.
(13) [PAUSE] button
Temporarily stops media issuing or restarts printing.
Used to recover the printer after the clearing of an error.

4
Loading a Battery Pack
Pushing aside the battery lever with the battery pack,
insert it into the printer right up to the end. The
battery pack is locked by the battery lever.
Be careful of the orientation of the battery pack.
NOTE:
• Be sure to use a battery pack designed and
manufactured for use with the specific model.
B-EP4DL series: B-EP804-BT-QM-R
• When unpacked, the battery level of the supplied
battery pack is not full. Therefore, charge the
battery pack with an optional battery charger or
load the battery pack in the printer and connect an
optional adapter before using it.
♦1-slot battery charger: B-EP800-CHG-QM-R
♦6-slot battery charger: B-EP800-CHG6-QM-R
♦AC adapter: B-FP800-AC-QM-S
Battery
pack
1.If the battery pack leaks liquid or gives out smoke or a bad smell, immediately stop using it and keep
it away from fire. Failure to do this may cause combustion or even an explosion.
2.In the United States, used lithium ion batteries should be returned to the store where you bought the
machine. (USA only)
3. LITHIUM ION BATTERIES MUST BE DISPOSED OF PROPERLY.
Caution: Do not handle any damaged batteries or any leaking lithium ions.
4. To avoid injury, be careful not to drop the battery pack on your feet.
WARNING!
CAUTION!
DO NOT CONNECT any device other than the
above to the printer.
Battery
lever

5
Removing a Battery Pack
Slide the battery lever in the direction of the arrow,
and remove the battery pack from the printer.
Charging the Battery Pack with an Optional Adapter
When charging the battery pack in the printer using
an optional AC adapter, insert the plug of the adapter
into the DCIN connector of the printer.
NOTE:
For details, please refer to the Owner’s Manual of
respective optional adapters.
When using an optional battery charger to charge the
battery packs, refer to the Owner’s Manual of the
respective models of battery charger.
Even if the ambient temperature is within the
operating temperature, the battery pack may not be
charged for safety depending on the temperature of
the battery pack.
Battery
pack
Battery
lever
DCIN
connector
Plug of the optional
a
dapter

6
Loading the Media
1.
Press the top cover open button to open the top
cover.
2. Move the paper guide lever toward the operation
panel and the paper guides outward.
NOTE:
Do not move the paper guides without unlocking
the paper guide lever. Doing this may break the
paper guide.
3. Place a media roll in the printer. Only outside
wound media is acceptable.
4.
Adjust the paper guides to the media roll width.
5. Push back the paper guide lever to lock the paper
guides.
6. Pull the top edge of the media toward the operation
panel, and close the top cover removing slack of the
media.
NOTE:
• Use Toshiba Tec approved media only. We are not
responsible for any print result due to the use of
other media
• When you order media, contact the nearest
Toshiba Tec representative.
Paper guide
lever
Top cover
Top cover open
b
utton
Media roll
Release
Paper guide
l
ever
Paper
g
uide
Media
Top cover
Paper guide
Lock

7
Before using a Peel-off Unit
When issuing labels in the peel-off mode, pull out the
peel-off roller before loading a label roll.
1. Open the top cover, and push the peel-off roller
cover by the ▲marks with your thumbs in the
direction of the arrow.
2. Pull out the peel-off roller until both edges
completely come out with a click
Refer to “Loading the Media” on the previous page
and set a label roll.
NOTES:
1. DO NOT PULL the center of the peel-off roller
strongly. Doing so may break the peel-off roller.
2. Do not forcibly pull out the peel-off roller or push it
into the printer, otherwise the peel-off roller may
break.
How to put back the peel-off roller
1. Slightly hold down the peel-off roller cover and
insert the peel-off roller under the peel-off roller
cover.
2. Hold down the peel-off roller cover and push it into
the printer in the direction indicated by the arrow
until it clicks.
Peel
-off roller cover
Peel
-off roller cover
Peel
-off roller cover
Peel
-off roller
Peel
-off roller cover
Peel
-off roller

8
How to Attach the Accessories

Belt clip
When you use the printer fixing to your belt, secure
the supplied belt clip to the printer back.
1. Secure the belt clip to the printer back with the two
screws.
NOTE:
Only use the supplied screw to secure the belt clip.
Use of other screw may damage the printer inside.
2. Fasten the belt clip to your belt.
Shoulder strap (option)
Use the following procedure to fasten an optional
shoulder strap (B-EP900-SS-QM-R) to the printer.
1. Pass either end of the shoulder strap through the
strap slot of the printer as shown in the figure
below.
2. Pass the end of the shoulder strap through the
buckle. Slide the buckle to adjust the length of the
shoulder strap.
3. Do the same to the other end of the shoulder
strap.
Shoulder
strap
Buckle
CAUTION!
1. Care should be taken not to drop the printer when securing it to your waist or slinging it over your shoulder.
2. For fixing the printer to your belt, the belt width should be 40 mm or less.
The use of the other belts may cause the printer to fall.
Strap
slot
M
-3x8 screw
Belt
clip
Belt
clip
Belt

9
Data Transmission
IrDA
1. Place the printer close to the host so that their IrDA
windows face each other within a 20 cm distance.
2. Turn on the printer and the host and send data
from the host to the printer.
NOTE:
While communicating, avoid locations where the IrDA
window is subjected to direct sunlight. A
communication failure may occur.
•To communicate with the host via IrDA, it is
required to configure the printer settings on the
host.
•The communicable distance and angle are shown
in the figure on the right. Note that this
performance is obtained under 1000 lux or less of
fluorescent lamp light.
USB
1. Turn on the host and start the system.
2. Turn on the printer and connect a USB cable to the
printer.
3. Connect the USB cable to the host.
4. Send data from the host to the printer.
NOTE:
• For details of the interface cable, consult the
nearest Toshiba Tec representative.
• When disconnecting the USB cable, follow the
instructions of the system on the host.
Max. 2
0cm
Host
Handy
terminal
Printer
PC
USB
cable
USB
port
Printer
Approx. 20 mm
Host
When connecting a USB cable or an RS-232C cable to the printer, put the ferrite core supplied with the
printer on the cable as shown below.
Ferrite core
Wind the cable around
the ferrite core one time.
15
°
15
°

10

Serial (RS-232C) (B-EP4DL-GH20-QM-R)
1. Connect the serial interface cable to the RS-
232C
port on the printer.
2. Connect the other end of the serial interface
cable to the host.
3. Turn on the printer and the host and send data
from the host to the printer.
NOTE:
For details of the interface cable, please consult the
nearest Toshiba Tec representative.
Wireless (B-EP4DL-GH32-QM-R, B-EP4DL-
GH42-QM-R)
1. In the case of Bluetooth, place the printer within 3
m from the host.
In the case of wireless LAN, place the printer
within a wireless coverage area.
2. Turn on the printer and the host. Then send data
from the host to the printer.
NOTE:
• Be sure to read “Precautions for Handling of
Wireless Communication Devices” before
operating the printer.
• Confirm that there are no obstacles between the
printer and the host. Obstacles may cause a
communication failure.
The radio connectivity is affected by the operating
environment. Especially, metal obstacles, metal
powder or locations enclosed by metal walls may
prevent proper communication.
For the installation location of access points, consult
the nearest Toshiba Tec representative.
[Bluetooth]
[Wireless LAN]
Interface
cable
RS
-232C port
Handy
terminal
PC
Access
point
PC
Handy
terminal

11
Daily Maintenance
To maintain the high quality and performance of the printer, regular cleaning is required.

Print head
Clean the print head element with a supplied print
head cleaner pen.
When linerless labels are used, wipe off the dirt of
residual glues from the print head each time one or
two media rolls are used up.
Peel-off roller
While rotating the peel-off roller, clean it with a soft
cloth slightly moistened with absolute ethyl alcohol.
Platen
While rotating the platen, clean it with a soft cloth
slightly moistened with absolute ethyl alcohol.
Clean the platen of the linerless label kit in the same
way. Cleaning should be performed each time one or
two media rolls are used up.
CAUTION!
•
DO NOT USE a sharp object to clean the print head or various rollers, as this may cause a print failure or even lead
to the breakdown of the printer.
•
NEVER USE any volatile solvent including thinner and benzene, as this may cause a print failure or breakdown of
the printer.
•
Do not touch the print head element with your bare hands, as static may damage the print head.
Peel
-off roller
Print
head element
Print
head cleaner pen
Platen

12
Media guide roller and peel-off shaft
While rotating the media guide roller, clean it with a
soft cloth moistened with absolute ethyl alcohol.
Clean the peel-off shaft with a soft cloth slightly
moistened with absolute ethyl alcohol.
Clean the peel-off shaft of the linerless label kit in the
same way. Cleaning should be performed each time
one or two media rolls are used up.
Media sensor window and media path
Remove dust or dirt from the media sensor window
with a commercially available soft, dry brush.
Clean the media path with a soft dry cloth.
When linerless labels are used, wipe off dirt of
residual glues from the media guides each time one
or two media rolls are used up.
Top cover, operation panel, and IrDA window
Clean the top cover, operation panel and IrDA
window with a soft dry cloth slightly moistened with
absolute ethyl alcohol.
Remove any dirt or residual glues from the media
outlet with a cotton swab slightly moistened with
absolute ethyl alcohol.
When linerless labels are used, wipe off the dirt of
residual glues from the top cover or media outlet
each time one or two media rolls are used up.
Top
cover
IrDA
window
Operation
panel
Media
outlet
Media sensor window
Media
path
Peel
-off shaft
Media
guide roller

13
Troubleshooting
When a problem occurs during operation, check the following troubleshooting guide and take an
appropriate corrective action.
If you cannot solve a problem by means of the following, do not attempt to repair it by yourself. Turn off the
printer, remove the battery pack, then contact a Toshiba Tec service representative for assistance.
When an error message is displayed
When an error message is displayed, follow the respective instruction then press the [PAUSE] button.
The error will be cleared.
Error Message Cause Solution
COMMS ERROR
A parity error or framing error has
occurred during communication by RS-
232C.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.
PAPER JAM ****
The media is not loaded properly. Load the media properly.
The media has jammed in the printer.
Remove the jammed media and load the
media properly. Press the [PAUSE]
button.
The media is not fed properly. Load the media properly and press the
[PAUSE] button.
The reflective sensor does not detect
black marks. Load the media properly.
The transmissive sensor does not detect
gaps between the labels.
Load the media properly. If the problem
reoccurs, set the threshold again.
NO PAPER **** The printer ran out of media. Load a new media roll and press the
[PAUSE] button.
COVER OPEN **** The top cover is open. Close the top cover.
HEAD ERROR A part of the print head element is
broken.
Turn off the printer and contact your
Toshiba Tec service representative for
the replacement of the print head.
FLASH WRITE ERR. A flash memory write error occurred.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.
FORMAT ERROR A flash memory format error occurred.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.

14
Error Message Cause Solution
FLASH MEM FULL The flash memory has insufficient area
for storing data.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.
LOW BATTERY The remaining battery capacity is low. Turn off the printer and replace the
battery pack with a fully charged one.
EXCESS HEAD TEMP The print head temperature reached the
upper limit of the operating temperature.
Stop printing and wait until the printer is
automatically restored. If the problem
reoccurs, turn off the power and contact
your Toshiba Tec service representative.
AMBIENT TEMP ERR The ambient temperature reached the
upper limit of the operating temperature.
Stop printing until the ambient
temperature falls within the printer’s
operating temperature range.
BATT. TEMP ERROR The battery is extremely hot.
Turn off the printer. If the power adapter
is connected, disconnect it and wait until
the battery temperature falls within the
printer’s operating temperature range.
HIGH VOLT. ERROR The battery voltage is abnormal.
Turn off the printer, remove the battery,
reload it, and turn on the printer again
If the problem recurs, please turn off the
power and contact Toshiba Tec service
representative.
CHARGE ERROR An error was detected while charging
the battery.
The battery life have reached the end.
Replace the battery pack with a new one.
Command error
example
PC001;0A00,0300,
When a command error occurs, up to 16
digits of alphanumeric or symbol are
displayed on the upper line of the LCD.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.
Other error messages A hardware or software failure occurs.
Turn the power off and then back on. If
the problem reoccurs, turn off the power
and contact your Toshiba Tec service
representative.
****: Number of unprinted labels:1 to 9999 (in units of label)

15
When the printer does not operate properly
In the case of the following symptoms, check the respective points and take corrective action.
Symptom
Point to check (Cause)
Solution
The printer is not turned on
by pressing the [POWER]
button.
The battery pack is not loaded correctly. Load a fully charged battery pack
correctly.
The fully charged battery is
loaded but the operating
time is short.
The battery life has expired. Load a fully charged new battery pack
correctly.
The printer cannot
communicate via IrDA.
The printer is not turned on. Turn on the printer.
The distance to the host is too far.
Move the printer closer to the host so that
their IrDA windows face each other within
10 cm.
The angle of the IrDA window is not
proper.
Move the printer so that the IrDA window
faces that of the host.
Direct sunlight is coming into the IrDA
window
Avoid direct sunlight.
The IrDA window is dirty.
Clean the IrDA window.
The serial interface cable is connected.
(B-EP4DL-GH20-QM-R)
Disconnect the RS-232C cable from the
printer.
The printer cannot
communicate via IrDA.
The printer is communicating via the
wireless communication. (B-EP4DL-
GH32-QM-R, B-EP4DL-GH42-QM-R)
Terminate the wireless communication.
Communication conditions are incorrect.
Set the communication conditions
correctly.
The issue mode is incorrect. Select a correct issue mode.
The transmission speed is incorrect.
Send data at the correct transmission
speed.
The printer cannot
communicate via USB.
The printer is not turned on. Turn on the printer.
The serial interface cable is connected.
(B-EP4DL-GH20-QM-R)
Disconnect the RS-232C cable from the
printer.
The printer is communicating via the
wireless communication. (B-EP4DL-
GH32-QM-R, B-EP4DL-GH42-QM-R)
Terminate the wireless communication
Issue mode is incorrect. Select a correct issue mode.
The printer cannot
communicate via the serial
interface (B-EP4DL-GH20-
QM-R)
The printer is not turned on. Turn on the printer.
The interface cable is not connected
properly.
Connect the interface cable correctly.
The issue mode is incorrect. Select a correct issue mode.
Communication conditions are improper.
Set the communication conditions
properly.
The printer cannot
communicate via Bluetooth.
(B-EP4DL-GH32-QM-R)
The printer is not turned on. Turn on the printer.
Distance to the host is too far.
Move the printer closer to the host within 3
m.
The printer is used in a location where it
is subjected to noise or interference. Avoid such locations.
The printer address is not correctly set
on the host.
Correctly set the print address on the host.
Issue mode is incorrect. Select a correct issue mode.

16
Symptom
Point to check (Cause)
Solution
The printer cannot
communicate via the
wireless LAN.
(B-EP4DL-GH42-QM-R)
The printer is not turned on. Turn on the printer.
Distance to the host is too far.
Move the printer within a wireless
coverage area.
Obstacles block the radio wave.
Use the printer in a location with no
obstacles.
The printer is used in a location where it
is subjected to noise or interference. Avoid such locations.
The printer address is not correctly set
on the host.
Correctly set the print address on the host
The channel setting for the access point
or host is incorrect.
Avoid using a channel which interferes
with adjacent access points.
The issue mode is incorrect. Select a correct issue mode.
The printout is light.
The print head is dirty. Clean the print head.
The media is not loaded properly. Load the media properly.
Damaged media is used. Load a new media roll.
The media is not a Toshiba Tec
approved one Use a Toshiba Tec approved media.
The printer received print
data but does not print.
The [STATUS] lamp is lit or blinking. Clear the error
The media is not loaded properly. Load the media properly.

17
Media Specification
Label
Tag/Receipt
Feed direction
(I)
(H)
(B)
(A)
(F)
(C)
(D)
(G)
(E)
Black mark
(E)
(G)
(D)
(B)
(A)
(H)
(E)

18
(Unit: mm)
Item Media
Label
Tag/Receipt
Receipt
Batch mode
Peel-off mode
With black mark
No black mark
(A) Label/Receipt pitch 10.0 - 999.9 13.0 - 67.0 10.0 – 999.9 ---
(B) Label/Receipt length 7.0 - 997.0 10.0 - 60.0 7.0 - 997.0 ---
(C) Backing paper width 50.0 – 115.0 ---
(D) Media width 48.0 – 113.0 50.0 – 115.0
(E) Gap/black mark length 3.0 - 7.0 ---
(F) Vertical gap 1.0 – 7.0 ---
(G) Effective print width 104.0
(H) Effective print length 7.0 - 995.0 8.0 - 58.0 7.0 - 995.0 ---
(I) Top and bottom margin Min. 1.0 ---
Outer roll diameter Φ68 (max.)
Roll direction Outside
NOTE:
Do not use the media other than the above to ensure print quality and print head life.

19
Printer Specification
Model B-EP4DL-GH20-QM-R B-EP4DL-GH32-QM-R B-EP4DL-GH42-QM-R
Driving power source
Lithium ion battery 14.8V, 2600 mAh (Nominal value) (Battery pack model
name: B-EP804-BT-QM-R)

Lithium ion battery 14.8V, Nominal 2600 mAh, Rated 2450 mAh (Battery pack
model name: 4-18650Z (B-EP804-BT-QM-R))
Printable count Approx.100m/Full charge
(It depends on the operating environment, print conditions, battery condition, etc.)
Life cycle
300 cycles
Print method
Direct thermal
Resolution
8 dots/mm (203 dpi)
Print speed Max. 105.0 mm/sec.
(It depends on the operating environment, print conditions, battery condition, etc.)
Issue mode
Peel-off, Batch
Effective print width
Max. 104.0 mm
Font
[Bitmap font]
Times Roman, Helvetica, Presentation, Letter Gothic, Prestige Elite, Courier, OCR-
A,
OCR-B, GOTHIC725 Black, Standard character
, Bold character, Price font 1,
Price font 2, Chinese character, Writable character
[Outline font]
Helvetica (w/wo proportional), Price font 1, Price font 2, Price font 3
Barcode
JAN8/EAN8, JAN13/EAN13, UPC-A/E, CODE39, CODE93, CODE128/EAN128, MSI
,
NW-7, ITF, Customer barcode,
GS1 Databar (Omnidirectional/Truncated/Stacked/Stacked Omnidirectional/Limited/
Expanded/Expanded Stacked)
2-dimensional code
QR code, Data Matrix, PDF417, Maxicode, MicroPDF417
Media detection sensor
Transmissive, Reflective, Peel-off
Interface
IrDA (IrDA V1.2 Low power)
Available
Available
Available
USB (V2.0)
Available
Available
Available
RS-232C
Available
---
---
Bluetooth
---
V2.1+EDR
---
Wireless LAN
---
---
IEEE802.11a/b/g/n
Operating temperature
-15ºC to 50ºC
0ºC to 50ºC
- During battery charge: 0ºC to 40ºC
- LCD display: 0ºC to 50ºC
Operating humidity
10%RH to 90%RH (No condensation)
Storage temperature
-25ºC to 60ºC
Storage humidity
10%RH to 90%RH (No condensation)
Dimensions (Unit: mm)
150.0 (W) x 145.0 (L) x 75.0 (D) (Excluding the projecting parts)
Weight
B-EP4DL-GH20-QM-R, B-EP4DL-GH32-QM-R: Approx. 860 g
B-EP4DL-GH42-QM-R: Approx. 890 g
(Battery pack included, media and other accessories excluded)
Accessories
Battery pack (1pc.), Print head cleaner (1 pc.), Belt clip (1 pc.), Belt clip mounting
screw (2 pcs.), Ferrite core (1 pc.), Owner’s Manual (1 pc.), BD Address label (2 pcs.)
(B-EP4DL-GH32-QM-R)
Options
1-slot battery charger (B-EP800-CHG-QM-R), 6-slot battery charger (B-EP800-
CHG6-QM-R), AC adapter (B-FP800-AC-QM-S), Battery pack (B-EP804-BT-QM-
R),
Shoulder strap (B-EP900-SS-QM-R)
Supplement
Specification of this printer may be changed without prior notice.