Toshiba Strata CS User manual

Telecommunication Systems Division
June 2001
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Release 4.0
Client User Guide

Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
SCS-UG-CLIR4-VC
4016189
Version C, June 2001
© Copyright 2001
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Microsoft, Windows, and Windows NT are registered
trademarks of Microsoft Corporation. SQL Server is a
trademark of Microsoft Corporation. Adobe and Acrobat are
registered trademarks of Adobe Systems Incorporated.
Dialogic is a registered trademark of Dialogic Corporation.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.

CONTENTS
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Chapter 1. Introducing Strata CS.....................................................1-1
About Strata CS....................................................................................1-2
Accessing Strata CS.............................................................................1-2
Using the telephone ..........................................................................1-2
For details about how to use the telephone commands, see Chapter 3
through Chapter 6 and the “Telephone Commands Quick
Reference” in Appendix A..........................................................1-2
Using the Strata CS Client application..............................................1-2
Using the Strata CS Web Client........................................................1-3
Using the TAPI Service Provider and the CMA................................1-3
Feature comparison table .....................................................................1-4
Where to get help..................................................................................1-4
Strata CS documentation..................................................................1-4
Technical support..............................................................................1-6
Chapter 2. Recording Your Voice Title and Voice-mail Greeting..2-1
About recording your voice title and voice-mail greeting.......................2-2
Recording your voice title......................................................................2-2
Recording your voice-mail greeting.......................................................2-3
The active greeting............................................................................2-3
Recording a new greeting.................................................................2-3
Recording a grab-and-hold greeting.................................................2-4
Managing your greetings.......................................................................2-4
Chapter 3. Placing Calls on the Phone............................................3-1
About placing calls on the phone..........................................................3-2
Dialing internal and external numbers...................................................3-2
Entering account codes when placing calls......................................3-3
Dialing by name ....................................................................................3-4
Placing calls while you are already on a call.........................................3-4
Putting your current call on hold and placing a new call...................3-4
Switching between calls....................................................................3-4
Ending a call without losing calls on hold..........................................3-5
Sending a Flash command to Centrex or another PBX........................3-5
Placing calls with * options....................................................................3-5
Redialing the last call ........................................................................3-5
Returning the last call........................................................................3-5
Disabling call waiting for a call..........................................................3-5
Placing calls to an IP address...............................................................3-6

STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Chapter 4. Answering and Handling Calls on the Phone..............4-1
About answering and handling calls on the phone...............................4-2
Using the Flash button on your phone..............................................4-2
Answering Strata CS calls....................................................................4-2
Call announcing.................................................................................4-2
Call waiting ........................................................................................4-3
Answering a call at another ringing phone........................................4-4
Handling calls with the phone...............................................................4-4
Putting a call on hold.........................................................................4-5
Transferring a call..............................................................................4-6
Sending a call to voice mail...............................................................4-7
Disconnecting from a call and remaining on the line........................4-7
Creating a conference call.................................................................4-7
Parking a call.....................................................................................4-8
Unparking a call.................................................................................4-8
Putting a call on silent hold ...............................................................4-8
Getting a dial tone to start another call .............................................4-9
Entering an account code for a call...................................................4-9
Using hands-free answering .............................................................4-9
Using voice-first answering .............................................................4-10
Forwarding your calls..........................................................................4-11
Chapter 5. Working with Voice Messages on the Phone...............5-1
About working with voice messages on the phone...............................5-2
Using message indicators.....................................................................5-2
Listening to your voice messages.........................................................5-3
Customizing voice message playback order ....................................5-3
Voice message telephone commands..............................................5-3
Deleting and undeleting messages...................................................5-4
Replying to a message......................................................................5-4
Forwarding a message......................................................................5-4
Calling back a message....................................................................5-5
Sending a message directly to a user’s voice mail...............................5-5
Voice mail from the caller’s point of view..............................................5-6
Selecting a personal status on the phone.............................................5-7
Chapter 6. Using Strata CS at a Remote Phone .............................6-1
About using Strata CS at a remote phone............................................6-2
Logging in at a remote phone ...........................................................6-2
Placing calls through Strata CS .......................................................6-2
Answering Strata CS calls at a remote phone..................................6-4
Using the Web Client............................................................................6-5

CONTENTS
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Accessing the Web Client.................................................................6-5
Using the Strata CS Client remotely .....................................................6-5
Chapter 7. Using the Strata CS Client .............................................7-1
About the Strata CS Client....................................................................7-2
Overview of the Client views.............................................................7-2
Logging on ............................................................................................7-3
Changing the Strata CS Server and station ID.................................7-4
Logging on at another workstation....................................................7-5
Logging on as a different user...........................................................7-5
Changing your password ..................................................................7-5
Logging on with command-line switches..........................................7-5
Exiting the Client...................................................................................7-6
Elements of the Client window..............................................................7-6
Hiding and showing Client window elements....................................7-7
Customizing the Client display..........................................................7-7
The Client views....................................................................................7-8
Adding the Calls pane to any open view...........................................7-9
Adding the Extensions pane to the Call Monitor view ....................7-10
Managing views and items..................................................................7-10
Using commands in a view .............................................................7-10
Managing items in the views...........................................................7-11
Printing items in views.....................................................................7-15
Organizing the contents of a view in folders .......................................7-16
Private and public folders................................................................7-16
Using the Folder List .......................................................................7-16
Managing folders.............................................................................7-17
Viewing public folders......................................................................7-18
Managing the Deleted folder...........................................................7-18
Sharing views and folders...................................................................7-19
Viewing shared folders....................................................................7-21
Deleting shared items .....................................................................7-21
Using the audio controls......................................................................7-22
Importing and Exporting Strata CS items............................................7-23
Chapter 8. Using Personal Status....................................................8-1
About personal status ...........................................................................8-2
The Personal Status view .....................................................................8-3
The Personal Status button in the status bar....................................8-3
Using predefined personal statuses......................................................8-3
Selecting a personal status...................................................................8-6
Modifying a personal status ..................................................................8-7

STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Creating a custom personal status.......................................................8-7
Personal status and your active settings............................................8-10
Changing your active settings.........................................................8-10
Personal status defaults .....................................................................8-12
Setting personal status defaults......................................................8-13
Changing the personal status of another user....................................8-14
Chapter 9. Using the Extensions View............................................9-1
The Extensions view.............................................................................9-2
Extension view tabs...........................................................................9-2
Extensions view columns..................................................................9-3
Placing calls to an extension ................................................................9-4
Changing another user’s personal status.............................................9-4
Seeing the Extensions view elsewhere in the Client ............................9-4
Chapter 10. Receiving and Handling Calls in the Client..............10-1
About receiving and handling calls in the Client.................................10-2
The Call Monitor view......................................................................10-3
Call Monitor view tabs .....................................................................10-4
Call Monitor view panes..................................................................10-4
Displaying the Call Monitor view automatically...................................10-5
Selecting and acting on a call in the Call Monitor view.......................10-5
Double-clicking calls........................................................................10-6
Commands while a call is ringing .......................................................10-6
Taking the call ................................................................................10-6
Sending the call to voice mail..........................................................10-6
Using grab-and-hold on the call......................................................10-7
Commands after you answer a call ....................................................10-8
Putting a call on hold.......................................................................10-8
Transferring a call............................................................................10-9
Recording a call.............................................................................10-11
Associating a call with a contact ...................................................10-11
Parking a call.................................................................................10-12
Unparking a call.............................................................................10-12
Muting a call ..................................................................................10-13
Playing a caller's name..................................................................10-13
Disconnecting a call while staying on the phone..........................10-13
Creating notes about a call............................................................10-13
Call notification options.....................................................................10-14
Sharing your Call Monitor view.........................................................10-15
Viewing shared calls......................................................................10-15
Using the Call Monitor view with hands-free answering...................10-15

CONTENTS
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Enabling and disabling hands-free answering in the Client..........10-16
Using the Call Monitor view with voice-first answering .....................10-16
Enabling and disabling voice-first answering in the Client............10-16
Chapter 11. Placing Calls in the Client..........................................11-1
About Placing Calls in the Client.........................................................11-2
Placing a call.......................................................................................11-2
Placing calls by using the toolbar Dial field.....................................11-3
Placing calls by using other contact managers...............................11-4
Using dialing services .........................................................................11-4
Entering a phone number by using a dialing service......................11-5
Checking a phone number..............................................................11-6
Redialing numbers and returning calls................................................11-7
Displaying the Call Monitor when you place a call..............................11-7
Creating speed dial shortcuts..............................................................11-7
Working with conference calls.............................................................11-8
Adding a party to a conference.......................................................11-9
Conferencing separate calls together...........................................11-10
Transferring a conference call.......................................................11-10
Using Hold and Disconnect on external callers............................11-11
Ending a conference call...............................................................11-11
Chapter 12. Working with Voice Messages in the Client.............12-1
About working with voice messages in the Client...............................12-2
The Voice Messages view..............................................................12-2
Knowing when you have new messages............................................12-3
System tray button .......................................................................... 12-4
Stutter dial tone ...............................................................................12-4
New message tone .........................................................................12-4
E-mail and pager notifications.........................................................12-4
Scheduling e-mail and pager notifications......................................12-7
Listening to your voice messages.......................................................12-9
Handling your voice messages.........................................................12-10
Forwarding a voice message........................................................12-10
Replying to a voice message........................................................12-11
Calling back the person who left a voice message.......................12-12
E-mailing a voice message...........................................................12-12
Broadcasting voice mail................................................................12-12
Deleting voice messages..............................................................12-13
Associating a voice message from “Unknown”with a contact .....12-13
Marking a voice message Heard or Unheard...............................12-14
Marking a voice message Urgent or Private.................................12-14

STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Adding notes to a voice message.................................................12-14
Organizing voice messages in folders..............................................12-14
Sharing your voice messages...........................................................12-14
Viewing your voice mailbox size.......................................................12-15
Setting a maximum length for your voice messages....................12-15
Managing greetings..........................................................................12-15
The Greetings view .......................................................................12-17
Recording a new greeting.............................................................12-18
E-mailing a greeting ......................................................................12-18
Chapter 13. Using the Call Log View.............................................13-1
The Call Log view...............................................................................13-2
Call Log view columns.....................................................................13-2
Viewing call details..........................................................................13-4
Viewing inbound or outbound calls only..........................................13-5
Taking notes on a Call Log entry........................................................13-6
Hiding and showing the Detail pane ...............................................13-6
Associating a call from “Unknown”with a contact ..............................13-6
Returning a call in the Call Log view...................................................13-6
Reporting on the Call Log...................................................................13-7
Chapter 14. Call Forwarding and Routing Lists ...........................14-1
About call forwarding and routing lists................................................14-2
Call forwarding and the Where I Am setting ...................................14-2
Forwarding calls..................................................................................14-2
Forwarding calls by using the telephone commands......................14-3
Forwarding calls in the Client..........................................................14-3
Receiving forwarded ACD workgroup calls.....................................14-6
Placing calls at another user’s extension........................................14-6
Call forwarding and voice mail ........................................................14-6
Forwarding calls over Centrex or PBX trunks.................................14-6
Using routing lists ...............................................................................14-7
The Routing Lists view....................................................................14-8
Creating a new routing list...............................................................14-9
Routing calls to workgroups..........................................................14-13
Using greetings with routing lists...................................................14-14
Chapter 15. Managing Contacts and Workgroups.......................15-1
About contact management and Strata CS........................................15-2
The Contacts view..............................................................................15-2
Using contacts folders.....................................................................15-2
Using the A-Z buttons for quick access ..........................................15-2

CONTENTS
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Private and public contacts.............................................................15-3
Changing double-click behavior......................................................15-3
Managing contacts in the Client..........................................................15-3
Using Strata CS Client contacts......................................................15-3
Using contacts in another contact manager ...................................15-3
Entering a new contact....................................................................15-4
Sharing your contacts .....................................................................15-7
Teaching Strata CS to recognize your contacts..................................15-7
Identifying contacts by name...........................................................15-8
Associating a call or caller ID number with a contact...................15-10
Understanding name and number on caller ID.............................15-12
Using contact PINs for guaranteed recognition............................15-12
Using workgroups .............................................................................15-13
Personal and public workgroups...................................................15-14
The Workgroups view ...................................................................15-15
Creating a workgroup....................................................................15-15
Calling a workgroup.......................................................................15-16
Chapter 16. Using Call Rules..........................................................16-1
About call rules....................................................................................16-2
Call Rules overview.........................................................................16-2
Examples of how you can use call rules.........................................16-3
The Call Rules view ...........................................................................16-3
Creating a new call rule.......................................................................16-4
Combining caller and schedule conditions .....................................16-5
Setting caller conditions ..................................................................16-5
Setting schedule conditions ............................................................ 16-5
Selecting how a call rule handles a call..........................................16-8
Enabling or disabling a call rule ..........................................................16-8
Choosing the priority of a call rule.......................................................16-9
Ignoring all call rules .........................................................................16-10
Chapter 17. Working as a Call Center Agent ................................17-1
Whether this chapter applies to you....................................................17-2
About call centers................................................................................17-2
Basic call center terminology .......................................................... 17-2
Signing in, signing out, and taking breaks...........................................17-3
Signing in.........................................................................................17-3
Signing out.......................................................................................17-3
Taking a break.................................................................................17-4
Signing in at another extension.......................................................17-4
Receiving and handling queue calls....................................................17-5

STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Using the Call Monitor tabs.............................................................17-5
Wrap-up time...................................................................................17-6
Placing calls from a queue..................................................................17-7
Marking all calls...............................................................................17-7
Finding out how calls are currently marked ....................................17-7
Popping up caller information.............................................................17-8
What call center agents need to know to get the job done.................17-8
Working remotely................................................................................17-8
Chapter 18. Customizing Your Client............................................18-1
About customizing your Client............................................................18-2
Customizing telephone behavior ........................................................18-2
Recording a voice title.....................................................................18-2
Changing the language of telephone command prompts...............18-3
Customizing or turning off call announcing.....................................18-3
Customizing or turning off call waiting.............................................18-5
Turning callback for calls on hold on and off...................................18-6
Changing your personal Operator...................................................18-6
Customizing your listing in the dial-by-name directory ...................18-6
Customizing how long your phone rings.........................................18-7
Changing ring patterns....................................................................18-7
Enabling and disabling hands-free answering................................18-8
Enabling and disabling voice-first answering..................................18-8
Customizing incoming call behavior ...................................................18-8
Customizing voice message behavior................................................18-9
Setting voice message playback order...........................................18-9
Customizing the Client for Operators................................................18-10
Customizing the Client display..........................................................18-10
Showing or hiding Client window elements...................................18-10
Defining double-click behavior in the Contacts view.....................18-10
Customizing columns....................................................................18-11
Changing how names are displayed.............................................18-12
Other customization options.............................................................18-13
Appendix A. Telephone Commands Quick Reference ................. A-1
Call announcing commands .................................................................A-1
Call handling commands ......................................................................A-2
Quick call commands............................................................................A-2
Quick commands for call center agents............................................A-3
Voice Mail/Account menu.....................................................................A-4
Logging in..........................................................................................A-5
Voice Mail/Account menu commands...............................................A-6

CONTENTS
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Appendix B. Logging on to the Client Using Command-Line
Switches...........................................................................B-1
Appendix C. Reporting Problems ...................................................C-1
Reporting a problem with a specific call or message .......................C-2
Index ...................................................................................................I-1

CHAPTER 1
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
CHAPTER 1
INTRODUCING STRATA CS
CHAPTER CONTENTS
About Strata CS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Accessing Strata CS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Feature comparison table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Where to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1-2 STRATA CS CLIENT USER GUIDE
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About Strata CS _______________________________________
Toshiba’s award-winning Strata CS phone system integrates your telephone and
computer to make your telephone a much more powerful tool. You can manage
your calls and voice mail by using either your telephone or the Strata CS Client
program, which runs on your computer. Strata CSdramatically expands the ways
in which you can place and receive phone calls.
This manual describes how to use the Strata CS telephone commands, the Client
application, and the Web Client. In the Client or the Web Client, click Help or
press F1 to access online Help.
For instructions on installing the Strata CS Client, see Strata CS Installation &
Maintenance Manual. For instructions on performing administrative Strata CS
functions, see Strata CS Administrator Manual.
Accessing Strata CS ___________________________________
You can access Strata CS by:
nUsing the telephone
nUsing the Strata CS Client application
nUsing the Strata CS Web Client
nUsing the TAPI Service Provider and the CMA (Contact Manager
Assistant)
Using the telephone
Strata CS provides a sophisticated system of voice-guided menus that enable you
to access most Strata CS features by using the telephone commands on your
telephone keypad. You can press #at the dial tone, log in, and then follow the
voice prompts to listen to your voice mail, forward your calls, record greetings,
and so on.When you are on a call, you can press Flash to put the call on hold and
then follow the prompts to transfer calls, set up conference calls, and perform
other call-handling tasks.
For details about how to use the telephone commands, see Chapter 3 through
Chapter 6 and the “Telephone Commands Quick Reference”in Appendix A.
Using the Strata CS Client application
The Strata CS Client gives you access to all of Strata CS’s features in an
easy-to-use Windows interface. With the Client you can point and click to play
voice messages, place and receive calls, manage multiple active calls, access
contacts and users, and so on. You can install and run the Client on Windows 95,
98, NT, ME, and 2000 computers that are networked to the Strata CS Server.

CHAPTER 1. INTRODUCING STRATA CS 1-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
For details about how to use the Client, see Chapter 7 through Chapter 18.
Using the Strata CS Web Client
If your Strata CS system administrator has installed Strata CS Web Services, you
can access a limited version of the Client—called the Web Client—by using your
Web browser. The Web Client lets you use Strata CS from any remote location
that has Internet access and from Macintosh and UNIX computers. All major
features of the Strata CS Client are available in the Web Client except those for
managing calls or making recordings. You can listen to your voice mail, manage
contacts, check your Call Log, customize your Strata CS account, and so forth.
To use the Web Client, ask your Strata CS system administrator for the Web
address to enter in your browser. In most cases, the instructions in this manual
also apply to the Web Client. You can also use the Web Client’s context-sensitive
online Help for specific instructions about a Web Client view.
Using the TAPI Service Provider and the CMA
If you make extensive use of contact management applications or customer
relationship management software such as Microsoft Outlook, GoldMine,
GoldMine FrontOffice 2000, or Act!, you can install the TAPI Service Provider
and place calls to contacts from those applications. You do not need to have the
Strata CS Client installed on your computer to use the TAPI Service Provider.
The TAPI Service Provider enables you to place calls to contacts by using your
contact manager application, just as you can place calls to contacts in the Strata
CS Client application. Ask your Strata CS system administrator to install the
Strata CS TAPI Service Provider, and then follow the instructions in your contact
manager application for placing calls.
You can also install the Strata CS CMA (Contact Manager Assistant) and receive
screen-pops for calls that show the name, the caller ID, and the time of day of the
call.
You do not need to have the Strata CS Client installed on your computer to use
the CMA.
Note: With Interact Commerce Act!, you can receive screen-pops without
installing the CMA.
For instructions on how to use the TAPI Service Provider and the Contact
Manager Assistant, see their online Help.

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Feature comparison table _______________________________
The following table shows the major Strata CS features that are available. If your
Strata CS system does not include some of these features, your Strata CS system
administrator might have made them unavailable to you.
Where to get help______________________________________
You can get help through Strata CS documentation and through technical support.
Strata CS documentation
Strata CS includes the following documentation:
nStrata CS Administrator Manual—This manual contains instructions for
configuring and managing your Strata CS system, including Strata CS
Administrator system settings, licenses, trunks and stations, users, dialing
services, auto attendants, inbound and outbound call routing, and system
prompts.
Feature Phone Client
Managing voice messages xx
Placing, receiving, and handling
calls xx
Managing contacts x
Call announcing of contacts xx
Using workgroups x
Viewing the Extensions list x
Viewing the Call Log x
Recording greetings xx
Forwarding calls xx
Using routing lists x
Using call rules x
Changing active greeting or
routing list xx
Managing personal statuses x
Changing personal status xx
Customizing options xx

CHAPTER 1. INTRODUCING STRATA CS 1-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
nStrata CS Client User Guide—This manual describes how to use Strata
CS’s Client Web Client, Contact Manager Assistant, TAPI Service
Provider features, and the telephone commands.
nStrata CS Call Center Administrator Guide—This manual contains
complete instructions for setting up and maintaining a call center in which
multiple agents answer calls to a single number, such as a sales or
customer support department.
nStrata CS Quick Reference Guide—This quick-start guide for new users
describes basic Strata CS commands for the Client and telephone.
nStrata CS Quick Reference Card—This wallet-sized card is a convenient
reference for the Strata CS telephone commands.
nSDK and API Programming Guide—This manual describes how to
extend Strata CS's built-in features using the Client API, the IVR Plug-in
API, and Device Status API.
nOnline Help—Context-sensitive Help is available in all Strata CS
applications. To access Help in the current dialog box, click the Help
button or press F1.
The following table shows the Strata CS documentation set and the formats in
which it is available.
Document Printed Online
Book Acrobat (PDF)
Strata CS Installation &
Maintenance Manual Yes Yes Yes
Strata CS Administrator
Manual Yes Yes Yes
Strata CS Client User Guide Yes Yes Yes
Strata CS Call Center
Administrator Guide Yes Yes Yes
SDK and API Programming
Guide Yes No Yes
Strata CS Quick Reference
Guide Yes No Yes
Strata CS Quick Reference
Card Yes Yes Yes

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Notes:
nThe online books are available in HTML-based format. To access an
online book, click Help > Online Books from any Strata CS application.
nThe PDF-formatted books are available on the Strata CS CD, in the
Manuals directory. Use Adobe Acrobat Reader—also available on the
Strata CS CD—to view and print these files.
Technical support
Contact your Strata CS system administrator for technical support. For more
information on how to report problems, see Appendix C.

CHAPTER 2
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
CHAPTER 2
RECORDING YOUR VOICE TITLE AND
VOICE-MAIL GREETING
CHAPTER CONTENTS
About recording your voice title and voice-mail greeting . . . . . . . . 2-2
Recording your voice title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Recording your voice-mail greeting . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Managing your greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

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About recording your voice title and voice-mail greeting _____
This chapter explains how to create your voice title, create your voice-mail
greeting, and manage your greetings using the phone.
When you first begin to use Strata CS, create the following two recordings:
nYour voice title (your name)
nYour voice-mail greeting
You can rerecord these recordings at any time.
Note: Your Strata CS system administrator may have created these recordings
for you already, but you can create new ones in your own voice.
Recording your voice title_______________________________
Your voice title is a short recording of your name only. Strata CS plays it when
the following events occur:
nCallers dial your extension or are transferred to you (callers hear
“Transferring to”+ <voice title>).
nCallers lookyouupin anamesearchinthedial-by-namedirectory(callers
hear “For”+ <voice title> + “press 1”).
nYou call another Strata CS user (the user that you are calling hears “Call
from”+ <voice title>).
nYou leave a voice message for another Strata CS user (your voice title
precedes the message).
If you do not record a voice title, you may be prompted to say your name when
you call another Strata CS user who has call announcing turned on (see “Call
announcing”on page 4-2).
Important: Your voice title can contain other information, such as your title, but
it should not be a long recording or a greeting. Strata CS plays your voice title in
the middle of recorded sentences, so a long voice title can cause confusion.
To record a voice title on the phone
1. Pick up the phone and press #. Log in to your account by entering <your
extension> # <your password> #.
2. Press 6 2 to manage your voice title.
3. Press 1to record a new voice title. Say your name and then press #.
For instructions on how to record a voice title in the Client, see “Recording a
voice title”on page 18-2.