Toshiba IPedge EP Server User manual

IPedgeTM System
Product Bulletin
PB-0162A
July 25, 2011
© 2011 Toshiba America Information Systems, Inc. All rights reserved.
This document and the information included herein is subject to change without notice.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 [phone]
www.telecom.toshiba.com
Introducing Toshiba’s IPedge EP Server
Toshiba is proud to announce the release of the IPedge EP system as the newest member of the IPedge
family of pure IP systems. The IPedge EP system delivers big-company features at an affordable price for
small businesses and branch locations. Like the other IPedge systems, the IPedge EP system performs
call processing, voice mail, unified messaging, and media processing which includes conferencing and
paging, centralized management, Call Manager unified communications, and more. IPedge EP system
uses Red Hat®Enterprise Linux®5.4 operating system that provides a high level of scalability and
security.
The IPedge EP system (shown below) is easy to install. The IPedge EP system supports applications for
up to 40 users.
The IPedge EP system can be set on a shelf or table horizontally or vertically using an optional base
(shown below). It can also be installed on a standard 19” rack using the optional rack-mount kit.
IPedge EP system can also connect to a MAS or MicroMAS to run ACD and TASKE, and it can connect to
uMobility and other external applications.
Networking between IPedge servers and/or Strata® CIX™ systems is enabled via IPedge Net using one
IP address.
IPedge EP System
IPedge EP System (Horizontal view
with Left and Right Rack-mount Brackets)
(Vertical View) IPedge EP System (Horizontal view)

IPedge EP Server Basic Characteristics
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IPedge EP Server Basic Characteristics
•Stand alone or 19” Rackmount
•Height 2.362 in. (60 mm), Width 9.25 in. (235 mm), Depth 8.12 in. 208.5 mm)
•1 x Atom Dual Core x 1.80 GHz Processor, 4GB DRAM
•250GB HDD
•Supports 8 to 40 Users
Description
Toshiba’s IPedge EP server is an all IP system designed for ease of installation, use and maintenance. It
integrates all the necessary customer centric applications as shown below.
System Configurations
A stand alone system is a individual IPedge server.
An enterprise network system is two or more nodes, at a single site or multiple sites. Each node is an
individual IPedge server. The nodes are connected by a wide area network. Each enterprise network
system has one primary node and one or more member nodes.
•The Primary node manages the centralize database, sends commands and directs database backup
and restore functions via this network.
•The Member nodes are managed by Enterprise Manager in the primary node. This allows centralized
administration and the consolidated, system-wide single page database view. The nodes can be
connected via IPedge Net for call processing transparency.
Note that a member node will continue to process calls if communication with primary node fails.
Figure 1 IPedge System Architecture

Description
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IPedge Solutions
On a single server, IPedge provides the following:
•Call Processing – IPedge provides the basic and advanced call processing features with a single IP
interface.
•Voice Mail / Unified Messaging – Voicemail is built in and can be configured as either a single
centralized voicemail system for the entire enterprise or as a distributed voicemail system for each
site.
•Unified Communications - Unified Communications is built in. IPedge includes Call Manager Standard
for every user which provides call control features from a PC. The optional Call Manager Advanced
upgrade includes Chat, Presence, Contacts and more.
•Existing users of the powerful Call Manager (CM) will continue to enjoy all the features of the CM
in the new IPedge Call Manager. The smart installation procedure will install CM or SCM based on
which system the client connects to.
•Centralized Management for Multiple Sites – The Enterprise Manager resides on the IPedge Server
and enables an administrator to manage all trunks and stations in all the servers of the enterprise,
using one consolidated view. From one central location, the administrator can backup and restore
configurations of all sites, and update the firmware on any or all phones in the enterprise. The
centralized access to an enterprise system is through the IPedge enterprise system primary node. The
EP server can be a member node of an enterprise system where an EC or EM server is the primary.
In addition to the above, the IPedge server can connect to a separate MAS or MicroMAS server to include:
•ACD, Networked ACD (ACD + Unifier), and Call Center Reporting (TASKE or Insight)
•uMobilityTM
The IPedge EP server can connect to a Luca or Lucas server to include Meet-me conferencing.

Selling Advantages
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Selling Advantages
The key selling advantages of the IPedge EP are as follows:
•Designed for the small business owner or branch office
•Small form factor - can be part of a rack or can be used stand alone and occupies minimum space
•Same features and operations as the other models in the IPedge product family - minimum to no
retraining when migrating to other IPedge products
•Runs multiple communication applications
•Call processing
•Voice mail
•Unified messaging
•Call Manager unified communications with Presence, IM, call control from PC, CRM screen-pop
integration, outbound dialing from any application, electronic document launch
•Enterprise Manager web-based centralized system administration is integrated with browser
access from your PC
•Simplifies and integrates multiple forms of communications to optimize business processes
•Leverage server-based technologies
•Survivability within or across the network providing business continuity when there is a hardware
or network failure, and by allowing IP telephones to fail over to an active server at another location
•Expanded memory and Ethernet capacity to allow for multiple advanced applications
•LINUX Operating System
•Session Initiation Protocol (SIP)
•Open interface to external devices and applications.
•SIP based gateways are available to connect IPedge to analog and digital interfaces (FXS/FXO/
T1/PRI).
•Gateways are not required for SIP trunking.
•A variety of SIP endpoints are available for specific needs including wireless, smartphone, door
phone, paging, etc.
•NAT Traversal allows VoIP calls to take place easily while each telephone device and the telephone
system are all safely behind firewalls.
•Ease of installation and administration using Enterprise Manager
•Administration application is built into the system
•Administration is accessed by web browser
•Centralized management of all locations, saving time, providing consistency, and eliminating
potential mistakes.
•One administration interface manages call processing, messaging, call manager and other
applications, enabling quick setup with less labor and training required

Features
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Features
Below is a list of Call Processing, Messaging, Call Manager and Meeting features.
Call Processing Features
Account Codes Transfer (Unscreened) Flexible Line Ringing
Verified /Non-verified Account
Codes Transfer to Voice Mail Flexible Numbering
Forced Account Codes Call Waiting Coordinated Numbering Plan
Add-on Module (ADM) Caller Identification Handsfree Answerback
Advisory Messages Camp on Headset
Alarm Notification Automatic Camp On Hearing Aid Compatible
Alternate Answer Point Off-hook Camp On High Call Volume Buttons
Automatic Busy Redial Camp On Busy Hold
Automatic Call Distribution (ACD)
Server Cancel Button Automatic Hold
Basic ACD Features Classes of Service (COS) Call Hold
Enhanced ACD Features Conference Calls Consultation Hold
Web-based Contact Center Conference On-Hold Exclusive Hold
Automatic Callback (ACB) Join Button Hold Recall
Automatic Line Selection (ALS) Split/Join/Drop Hot Dialing
Background Music (BGM) Voice Mail Conference Hot Desking/IP User Mobility
Call Completion Credit Card Calling Hotline Service
Call Forward Day/Night Mode IPedge Net
System Call Forward Dial Directory Line Buttons
Station Call Forward Direct Inward Dialing (DID) Pooled CO Line Button
Call History Dialed Number Identification Service
(DNIS) Group CO Line Button
Call Park Directory Numbers Live System Programming
Call Park Orbits Primary [DN] Buttons Message Waiting
Park and Page Phantom [DN] Buttons Music/Messaging on Hold
Call Pickup Pilot [DN] Multiple Call/Delayed Ringing
Group Pickup Direct Station Selection (DSS) Off-Hook Call Announce (OCA)
Ringing, Page or Held Call
Pickup Distinctive LED Indicator Override
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Features
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Call Transfer Distinctive Ringing Class Of Service Override
Music or Ringing Option Do Not Disturb (DND) Do Not Disturb (DND) Override
Transfer with Camp On Emergency Call Executive Override
Transfer Immediate Enhanced 911 (E911) Privacy Override
Transfer Privacy Emergency Ringdown Paging
Transfer (Screened) Feature Prompting with Soft Keys Telephone Group Paging
Emergency Page Serial Hunting Backup and Restore
Power Failure Protection Circular Hunting Maintenance and Administration
Privacy Distributed Hunting Software Upgrade
Privacy Override Camp on to Hunt Groups Tenant Services
Remote Update Station Message Detail Recording
(SMDR) Traffic Measurement
Repeat Last Number Dialed Survivability Traffic Reports
Ringing System Fault Finding and Diagnostics Uniform Call Distribution
Ring Over Busy Alarm Indication of System Faults Unified Communications
Ringing Cadence Fault Detection and Error Logs VLAN Tagging
Speed Dial Event and System Administration
Logs Voice or Tone Signaling
One Touch Buttons Automatic Fault Recovery Volume Control
Station Hunting
Call Processing Features (continued)
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Features
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Messaging Features
Automated Attendant First-time User Tutorial (Mailbox
Set-up) Messaging as a POP Server
Departments Forward/Rewind Multi-site Networking
Department Partitioning Future Delivery VPIM
Departmental Time Zone Hospitality Mailbox Administration
Directory Assistance Mailbox Owner Language
Selection Callout Length
Do Not Disturb Mailbox Time Zone Class of Service (COS)
Follow-Me Message Call Back Housekeeping
Follow-Me Connect Verification Message Cascading Import Data
Follow-Me Record to Mailbox Message Delete Confirmation Mailbox Mapping
Follow-Me Transfer Back Message Waiting Indication Mailbox Password
Holiday/Date-Based Greeting Notification of Non-Receipt Mailbox Role
No Response Destination Octel® Prompt Emulation Mailbox Search
Operation Mode Park and Page Mailbox Status
Simple Single-Digit Dialing Pause Message Mailbox Swap
Time of Day Greeting Personal Assistant Mailbox Transfer
Voice Messaging Personal Automated Attendant Maximum Greeting Length
Ad-Hoc Groups Play New Messages
Automatically Maximum Message Length
Archive Mailbox Priority Message Maximum Messages
Automatic Message Copy Programmable Menu Time out Maximum Silence Timer
Call Queuing Redirecting Messages Message Playback Order
Call Record to Voice Mail Retrieve a Deleted Message Minimum Message Length
Call Screening Return Receipt Push Mailbox
Caller ID (CID) Routing Review Saved Messages Quick Glance
Cancel Operation Speed Control System Backup
Change Message Time Soft Key Control of Voice Mail System Monitor
Check Message Count Subscriber’s Menu Transfer Supervision
Codec Support System and Department
Language Selection Variable Password Length
Confidential Message Variable Extension Length Web Controller
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Features
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Delete from Subscriber’s Mailbox Variable Mailbox Length Reporting
Direct Transfer to Voice Mailbox Volume Control Full Report
Distribution Groups Wake-Up Call Mailbox List
End Recording Key Unified Messaging Mailbox Usage by Date
Envelope Information Integration with Email Clients Mailbox Usage Daily
External Message Notification Messaging as an IMAP Server Message by Mailbox
Message Activity System Hourly Statistics Limited Password Entry Attempts
Outbound calls System Statistics Mailbox Lock and Administrator
Notification
Port Statistics Unattended Mailboxes Secure Authentication for
Outgoing Email
Scripts Security
System Group List Limited Dial-Out Digits
Call Manager Features
Companion Applications Action Variables History
Screen Colors Personal Call Handler ACD Viewer
Using Call Manager Features Creating Personal Call Handling
Rules Chat
Call Handling Features Like Matches Dialer
Call Center Features Unlike Matches Presence
Preferences Export Rules Web Browser
Config Settings Importing Rules Viewing Service Reports
Setting Up Hot Key Dialing and
Popup Using Microsoft Outlook Listening to a Recorded Conference
Tab Settings Dialing from within Outlook Viewing a Conference Log
Buttons Incoming Calls Managing Your Profile
Programmable Buttons While on a Call Managing Your Profile
User Programmable Keys Integrating with Outlook Calendar Online Help
Actions Using Companion Applications
Creating Actions Contacts
Messaging Features (continued)
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Operating Environment
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Operating Environment
•Operating Temperature: 500F to 950F; 100C to 350C
•Operating Humidity: 8% to 90% (non condensing)
•Storage Temperature: -40F to 1400F; -20 ~ +600C
•Power: 100 ~ 240 VAC; 50 ~ 60 Hz
•In-rush: 10 Amp
•Peak Load: 0.4 Amp
•Heat: 106 BTU per hour
UPS RECOMMENDATIONS
Toshiba recommends an Uninterruptible Power Supply (UPS) with power conditioning for the IPedge
server. The recommended UPS from ONEAC are shown in the table below. The UPS shown in the table
include power conditioning. If you already have a UPS in place Toshiba recommends that you install a
power conditioner (P/N PC075A-S2S).
Software
The following software is included and installed on the IPedge server:
•Linux Operating System
•Java®, Apache TomCat®, MySQL® platform software
•IPedge Core (Call Processing, Media Server)
•Voicemail / Unified Messaging
•Net Server / Unified Communications (Call Manager)
•Enterprise Manager / Web-based administration
Deployment
The administration software, Enterprise Manager is built into the platform which reduces installation time.
The Enterprise Manager can be securely accessed from any PC with a web-browser. The administrator
can view all the servers and all stations connected to each server in the enterprise in one consolidated
view which aids in planning the numbering scheme. The consolidated view of an enterprise system is
through the IPedge enterprise system primary node. The EP server can be a member node of an
enterprise system where an EC or EM server is the primary.
A single IP Address is required for IPedge Net routing configuration. IPedge Net configuration is improved
with the use of “Quick Access Guides” to all the programs required to configure IPedge Net. It guides the
administrator step-by-step through the configuration.
IPedge EP Server UPS
30 Minutes 1 Hour 2 Hours 4 Hours 8 Hours
ONE254AG-SE ONE254AG-SE ONE604AG-SE ONE300XAU-W-SV1 ONE300XAU-W-SV1

Administration
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Administration
IPedge Enterprise Manager provides a web interface for users to configure data, manage, control and
maintain all components of these applications, and to coordinate the configuration of all IPedge Solutions
in an Enterprise System. The system can be administered remotely over the Internet. No administration
application is required on the user’s PC.
In a networked multi-site system, all nodes are administered through a single location which provides
centralized administration and database backup for the entire system. The centralized access to an
enterprise system through the IPedge enterprise system primary node. The EP server can be a member
node of the enterprise system where an EC or EM server is the primary.
Configuration
In a typical network configuration with IPedge, the IPedge server is placed behind the NAT firewall and
given a private IP address.
IPedge provides SIP trunking for incoming and outgoing calls. On the LAN, IPedge works with the Soft IPT
and IP telephones. An FXO/T1/ISDN gateway is used to connect the all IP IPedge solution to PSTN
networks.
Strata CIX system users can migrate to IPedge and minimize their investment by using their Strata CIX
system as a gateway for PSTN interfaces and DKT telephones. The Strata CIX is networked to IPedge
through IPedge Net.
Figure 2 Typical IPedge Network Configuration