Toshiba Strata CIX IP5000-Series User manual

Telecommunication Systems Department
September 2009
IP5000-Series Telephone
User Guide
STRATA®CIXTM
Strata
TM
®

Publication Information
TOSHIBA SINGAPORE PTE LTD, Telecommunication Systems
Department, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Further, TOSHIBA SINGAPORE PTE LTD, Telecommunication
Systems Department, also reserve the right, without prior notice,
to make such changes in equipment design or components as
engineering or manufacturing methods may warrant.
©
TOSHIBA SINGAPORE PTE LTD,
TELECOMMUNICATION SYSTEMS DEPARTMENT
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means — graphic,
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Trademarks, registered trademarks, and service marks are the property
of their respective owners.
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The use of the symbol indicates that this product may not be treated as
household waste. By ensuring this product is disposed of correctly, you
will help prevent potential negative consequences for the environment
and human health, which could otherwise be caused by inappropriate
waste handling of this product. For more detailed information about the take-back and
recycling of this product, please contact your supplier where you purchased the product.
Copyright 2009

Strata CIX IP5000-series Telephone User Guide i
Contents
Introduction
Organisation........................................................................................................................ix
How to Use This Guide........................................................................................................x
Conventions......................................................................................................................x
Related Documents/Media................................................................................................ xii
Chapter 1 – The Grand Tour
IP5000-series Telephone Overview.....................................................................................4
Fixed Buttons....................................................................................................................5
Programmable Feature Buttons ........................................................................................8
Key Strip...........................................................................................................................8
LCD......................................................................................................................................9
9-Line LCD Display.........................................................................................................9
4-Line LCD Display.......................................................................................................10
Soft Keys............................................................................................................................11
Chapter 2 – The Basics
Customising Your Telephone ............................................................................................13
Volume Control..............................................................................................................13
LCD Contrast..................................................................................................................14
Brightness Control..........................................................................................................15
Backlight On/Off............................................................................................................16
Keystrip Labels..................................................................................................................17
Ring Tones.........................................................................................................................17
Dial Pad and Button Beeps.............................................................................................18

Contents
Chapter 3 – SoftIPT
ii Strata CIX IP5000-series Telephone User Guide
Speakerphone/Microphone Sensitivity Adjustment.......................................................19
Telephone Terminology.....................................................................................................20
Making a Call.....................................................................................................................21
Handset...........................................................................................................................21
Spkr Button.....................................................................................................................21
Hot Dialling....................................................................................................................21
Dial Directory.................................................................................................................22
Answering a Call................................................................................................................24
Handset...........................................................................................................................24
Shift Button.....................................................................................................................24
Speaker ...........................................................................................................................24
Handsfree Answerback...................................................................................................24
On a Call............................................................................................................................25
Switching Between Handset and Speakerphone.............................................................25
Microphone (Mic/Mute) Button.....................................................................................25
Hold ................................................................................................................................25
Message Waiting................................................................................................................27
Responding to a Lit Msg LED........................................................................................27
Turning On/Off MW LED on Another Extension..........................................................28
LED Indicator Details.....................................................................................................29
Chapter 3 – SoftIPT
SoftIPT Icons..................................................................................................................32
PDA and Windows Mobile.............................................................................................33
Fixed Buttons..................................................................................................................33
Flexible Buttons..............................................................................................................34
Liquid Crystal Display....................................................................................................34
Configuring SoftIPT 3.0 ....................................................................................................35
Basic SoftIPT Functions ....................................................................................................40
Start the SoftIPT.............................................................................................................40
Making a Call .................................................................................................................40
Switching a Call to Your Headset ..................................................................................40
Answering a Call ............................................................................................................41
Switching a Call to Your Headset ..................................................................................41

Contents
Chapter 4 – Feature Operations
Strata CIX IP5000-series Telephone User Guide iii
Labelling Feature Buttons...............................................................................................41
Usinging the Directory ...................................................................................................42
Using Echo Canceller.....................................................................................................43
Chapter 4 – Feature Operations
Account Code Calls ...........................................................................................................45
Verified/Non-Verified Account Codes...........................................................................45
Forced Account Codes....................................................................................................46
Voluntary Account Codes (Verified/Non-Verified).......................................................47
Advisory Messages............................................................................................................48
Alarm Notification Button.................................................................................................49
Automatic Busy Redial......................................................................................................49
Automatic Callback ...........................................................................................................50
Background Music.............................................................................................................51
Call Forward ......................................................................................................................52
System.............................................................................................................................52
Station.............................................................................................................................53
Station Call Forward Categories.....................................................................................53
Call Forward Settings.....................................................................................................53
Station Call Forward Procedures....................................................................................54
Call Forward Examples ..................................................................................................55
Call History........................................................................................................................56
Call Park Orbits..................................................................................................................57
Call Pickup.........................................................................................................................58
Group Pickup..................................................................................................................58
Ringing, Page or Held Call Pickup.................................................................................58
Call Transfer ......................................................................................................................60
Call Waiting.......................................................................................................................61
Caller ID.............................................................................................................................62
Conference Calls................................................................................................................62
Adding Voice Mail to a Conference...............................................................................63
Supervising a Tandem Call.............................................................................................64
Conference Add/Split/Join/Drop....................................................................................64
Direct Inward System Access (DISA)...............................................................................66
Direct Station Selection Buttons (Hotline)........................................................................66

Contents
Chapter 4 – Feature Operations
iv Strata CIX IP5000-series Telephone User Guide
Do Not Disturb...................................................................................................................67
Setting DND for Another Extension...............................................................................68
Door Lock(s)......................................................................................................................68
Door Phone(s)....................................................................................................................69
Echo Cancellation..............................................................................................................70
Emergency Call..................................................................................................................70
Emergency Monitoring Station.......................................................................................79
Emergency Ringdown........................................................................................................71
Language Codes.................................................................................................................71
Message Waiting................................................................................................................72
Turning On/Off MW LED on Another Extension..........................................................73
Microphone Cut-Off ..........................................................................................................74
Off-hook Call Announce....................................................................................................75
Override Calls....................................................................................................................76
Busy Override.................................................................................................................76
Do Not Disturb Override................................................................................................76
Executive Override.........................................................................................................77
Destination Restriction/Travelling Class Override.........................................................77
Class of Service Override...............................................................................................77
Privacy Override.............................................................................................................78
Paging ................................................................................................................................78
Answering a Page...........................................................................................................78
All Call Page...................................................................................................................79
Emergency Page .............................................................................................................79
Privacy ...............................................................................................................................80
Redial.................................................................................................................................80
Speed Dial..........................................................................................................................81
Making a Call Using Speed Dial....................................................................................81
Storing a System/Station Speed Dial Number................................................................82
Advanced Speed Dial Operation ....................................................................................83
Storing Personal Speed Dial Names...............................................................................84
Time and Date Setting (Local)...........................................................................................86
Tone First / Voice First Signalling.....................................................................................87
Tone First Signalling ......................................................................................................87
Voice First Signalling.....................................................................................................87

Contents
Chapter 5 – ADM/DSS Console
Strata CIX IP5000-series Telephone User Guide v
Tone/Pulse Dialling ...........................................................................................................88
Uniform Call Distribution..................................................................................................89
Login/Logout..................................................................................................................90
Chapter 5 – ADM/DSS Console
Add-on Modules ................................................................................................................91
ADM ..................................................................................................................................92
Buttons and LEDs...........................................................................................................92
Adding an ADM.............................................................................................................93
Brightness Control..........................................................................................................93
Keystrip Labels...............................................................................................................93
DSS Console......................................................................................................................94
DSS Buttons....................................................................................................................94
Calling a Station .............................................................................................................94
Transferring to an Idle Station........................................................................................95
Call Transfer with Camp-on...........................................................................................96
Call Answering (Outside Line).......................................................................................96
Speed Dial.......................................................................................................................96
Paging.............................................................................................................................97
Call Forward Override (DSS Override)..........................................................................97
Night Transfer Button.....................................................................................................97
Chapter 6 – Headset and Handset Operation
Recommended Headsets....................................................................................................99
Headset and Handset Interactions......................................................................................99
AUTO or CARBON Setting............................................................................................100
Headset Transmit Level Adjustments..............................................................................101
Handset Level Adjustments.............................................................................................102
Chapter 7 – User Programming
Programming Feature Buttons.........................................................................................106
User Programming Mode .............................................................................................106
Programmable Feature Button Codes..............................................................................106
Setting/Changing a Programmable Feature Button’s Function....................................107
One Touch Buttons ..........................................................................................................108

Contents
Chapter 8 – Administrator Programming
vi Strata CIX IP5000-series Telephone User Guide
Changing a One Touch Button.....................................................................................108
To Use a One Touch Button.........................................................................................109
Setting/Changing a Personal Speed Dial Code.............................................................109
Feature Codes...................................................................................................................110
Chapter 8 – Administrator Programming
Initialising the IP Telephone............................................................................................115
IP Setup Instructions........................................................................................................116
Initial Start-up..................................................................................................................118
IP Telephone Function Settings.......................................................................................119
Setting the IP Telephone Headset Transmit Volume.......................................................120
Viewing IP Telephone Terminal Information..................................................................120
Reset Factory Default Settings.........................................................................................121
Handset Volume ...........................................................................................................121
LCD Backlight Setting .................................................................................................122
LCD Backlight Brightness Control ..............................................................................122
Handset / Headset Side Tone Volume Setting..............................................................123
LCD Contrast Setting ...................................................................................................123
IP5131D-SDL Settings ....................................................................................................124
Configurations ..............................................................................................................124
Network Settings ..........................................................................................................128
Advanced Network Settings.........................................................................................135
Sound Settings..............................................................................................................144
Key Repeat....................................................................................................................148
Other Setting.................................................................................................................150
Loop Back Test.............................................................................................................153
Factory..........................................................................................................................155
Initialise ........................................................................................................................158
Reset .............................................................................................................................159
Appendix A – References
Call Forward ....................................................................................................................161
Soft Keys..........................................................................................................................165

Contents
Appendix B – Hardware Connections
Strata CIX IP5000-series Telephone User Guide vii
Button Labels...................................................................................................................166
Appendix B – Hardware Connections
IP5000-Series Telephone Tilt Angles..............................................................................171
Connector Icons ...............................................................................................................173
Wiring..............................................................................................................................174
Index ....................................................................................................................................175

Contents
Appendix B – Hardware Connections
viii Strata CIX IP5000-series Telephone User Guide
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Strata CIX IP5000-series Telephone User Guide ix
Introduction
This user guide describes how to use the Toshiba IP5000-series telephones with the
Strata CIX670, Strata CIX1200 and Strata CIX100 telephone systems. These include:
• Strata IP5000-series digital telephones shown in Table 1 on Page 2.
• Strata IP Add-on Modules.
• Strata Direct Station Selection (DSS) console.
Note Telephones and ADM models that include “1” in the model number are models
that support the backlight feature.
Organisation
•Chapter 1 – The Grand Tour provides an overview of the IP5000 telephones.
•Chapter 2 – The Basics covers the basic telephone functions.
•Chapter 3 – SoftIPT explains the various features and functionalities of the
Toshiba software phone client that runs on Pocket PCs as well as wired and
wireless laptops, tablets and desktop PCs.
•Chapter 4 – Feature Operations includes an explanation of Soft Key operations,
an alphabetical feature list and LCD information.
•Chapter 5 – ADM/DSS Console explains features and functions of the Add-on
modules.
•Chapter 6 – Headset and Handset Operation explains the interactions of these
accessories with the IP5000-series telephones.
•Chapter 7 – User Programming explains how to program the Programmable
Feature Buttons, such as setting One Touch buttons, changing Personal Speed Dial
numbers, as well as other user programmable functions.

Introduction
How to Use This Guide
xStrata CIX IP5000-series Telephone User Guide
•Chapter 8 – Administrator Programming explains features and functions to be
performed by an Administrator.
•Appendix A – References includes tables that support procedures in the Basic and
Feature Operation chapters.
•Appendix B – Hardware Connections includes tilt angles and telephone wiring
diagrams.
How to Use This Guide
This guide provides in-depth instructions for the IP5000-series telephones and their
features.
Conventions
Note Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or
death.

Introduction
How to Use This Guide
Strata CIX IP5000-series Telephone User Guide xi
Conventions Description
[DN]
Represents any Directory Number button, also known as an
extension or intercom number.
Telephones can have multiple extensions. Incoming calls
ring extensions bottom to top.
[PDN] Represents any Primary Directory Number button (the
extension number for the telephone).
[SDN] Represents any Secondary appearance of a PDN. A PDN
which appears on another telephone is considered an SDN.
[PhDN] Represents any Phantom Directory Number button (an
additional DN).
Arial Bold Represent telephone buttons.
Courier Shows a computer keyboard entry or screen display.
Arial Represents LCD displays, tokens or custom IVR functions.
“Type” Indicates entry of a string of text.
“Press” Indicates entry of a single key. For example: Type prog
then press Enter.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry.
Example: Esc + Enter. Entries with spaces between them
show a sequential entry. Example: #+5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
äDenotes the step in a one-step procedure.
äDenotes a procedure.
Start > Settings >
Printers Denotes a progression of buttons and/or menu options on the screen you should select.

Introduction
Related Documents/Media
xii Strata CIX IP5000-series Telephone User Guide
Related Documents/Media
Note Some documents listed here may appear in different versions on the
electronically or in print. To find the most current version, check the version/
date in the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CIX General Description
• Strata CIX Installation and Maintenance Manual
• Strata CIX Programming Manual
• Strata CIX My Phone Manager User Guide
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Toshiba BCS
Partner website), cross-references appear in blue hypertext.
Conventions Description

Strata CIX IP5000-series Telephone User Guide 1
The Grand Tour 1
The IP5000-series telephones connected to a Strata CIX telephone system, running
Release 5.2 or higher software, include a selection of IP telephone models and matching
IP add-on modules, as well as a 60 button DSS Console. See Table 1 for more details.
The IP5000 telephones offer a built-in gigabit ethernet switch allowing the telephone to
autosense the network speed, 10/100/1000Mbps.
Through dynamic soft key assignments, the LCD telephones provide easy access to
frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and Name
and number displays of incoming callers.
The full-duplex speakerphone on these telephones enables you to place and receive calls
without lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To change
the backlight settings, refer to Chapter 4 – Feature Operations.

The Grand Tour
2Strata CIX IP5000-series Telephone User Guide
Table 1 IP5000 Series Telephones
Description Image
10 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
10 Button IP Telephone:
• 4 line LCD without back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
20 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
20 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED

The Grand Tour
Strata CIX IP5000-series Telephone User Guide 3
The IP5000-series telephone upgrade options include:
Description Image
Table 2 IP5000 Series Add-on Modules
10 Button ADM for IP5000-series
• LCD programmable key strip with
back light
20 Button ADM for IP5000-series
• Paper Key Strip
60 Button DSS for IP5000-series
• Paper Key Strip

The Grand Tour
IP5000-series Telephone Overview
4Strata CIX IP5000-series Telephone User Guide
IP5000-series Telephone Overview
The illustration of the IP5000-series telephone shown below gives a general idea of
the basic attributes found on most of these telephones. The positioning of the buttons
varies per telephone model.
A
B
C
E
F
G
H
I
J
K
D
20 Programmable Feature Buttons 4-Line LCD Telephone
L
M
N
Legend
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F. Microphone LED Button
G. Speaker LED Button
H. Volume Button
I. Hold Button
J. Microphone
K. Tilt stand
L. Speed Dial Button
M. Redial Button
N. Conference/Transfere Button

The Grand Tour
IP5000-series Telephone Overview
Strata CIX IP5000-series Telephone User Guide 5
Fixed Buttons
The fixed buttons on the dial pad help perform standard functions quickly and easily.
Layouts
Fixed buttons are laid out differently on the IP5000-series telephones.
9-line LCD Telephone
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.

The Grand Tour
IP5000-series Telephone Overview
6Strata CIX IP5000-series Telephone User Guide
The Fixed buttons are described below.
Table 3 Fixed Button Definitions
Button Definitions
Message (Msg): When Msg LED flashes, press Msg to call back the
station or voice mail device that activated the LED. This is the
telephone’s [PDN] message waiting button.
Important! Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, Mute is disabled. When Mic is pressed again and light is
off, Mute is enabled on the microphone in the telephone and the
microphone in the handset.
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns
the red Speaker LED on. To terminate this call press the Speaker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels. See
“Volume Control” on page 13.
Important! Continuously holding the volume button (up or down)
does not change the volume. It is adjusted on a per
press basis.
Navigation Key: Round button on the IP5131D-SDL telephone is a
navigation key used for moving the cursor on html pages and in the
programming screens. Center of the button is the “select” function. The
arrows are used to scroll up, down, left or right.