NEC DS1000 Owner's manual

1. Features
2. Soft Key Glossary
DS1000/2000
IntraMail
Feature Handbook

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.,
4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent
of NEC Unified Solutions, Inc.
©2005 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.

Table of Contents
DS1000/2000 IntraMail Feature Handbook Table of Contents ◆ i
Table of Contents
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Chapter 1: Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Introduction to IntraMail Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
The Default Mailbox and Routing Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Customizing an Answer Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Auto Attendant Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Automated Attendant Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Automatic Routing for Rotary Dial Callers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call Forward to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Routing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call Screening and Group Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Automatic Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
MW LED Operation Change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Caller ID with Return Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Dial Action Table Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Directory Dialing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Exiting a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Extension Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Fax Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Flexible Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Flexible Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Getting Recorded Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Go To A Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Multiple Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Group Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Understanding Group Mailbox Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table of Contents
ii ◆ Table of Contents DS1000/2000 IntraMail Feature Handbook
Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Enhanced Guest Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Hang Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Telephone Display while Listening to a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Log Onto Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Remote Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Master Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Message Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
How Message Notification Works to Normal Telephone Numbers . . . . . . . . . . . . . . . . 86
How Message Notification Works to Digital Pager Numbers. . . . . . . . . . . . . . . . . . . . . 86
Message On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Message Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Message Reply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Message Storage Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Multiple Company Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Programming Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Quick Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Record and Send a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Recording Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Screened vs. Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Screened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
System Re-initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Enhanced Mailbox Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Transfer to a UCD Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Table of Contents
DS1000/2000 IntraMail Feature Handbook Table of Contents ◆ iii
Undefined Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Screened vs. Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Unscreened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Chapter 2: Soft Key Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Soft Key Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Table of Contents
iv ◆ Table of Contents DS1000/2000 IntraMail Feature Handbook

DS1000/2000 IntraMail Feature Handbook Chapter 1 : Features ◆ 1
1
Chapter1:
Features
Introduction to IntraMail Features
Introduction to IntraMail Features
This chapter provides detailed information on the IntraMail features. The features in this chapter are in
alphabetical order, like a dictionary. This chapter subdivides each feature definition into headings as follows:
■
Description
Read Description to get an overview of the feature, its benefit, any special considerations you should be
aware of, and how it works in the default system.
■
Operation
Operation provides charts that show you how the feature operates.
If you are not familiar with the IntraMail features, review
the IntraMail Feature Glossaryon page 2.

IntraMail Feature Glossary
2 ◆ Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
IntraMail Feature Glossary
Feature Glossary
Name Description Usage
Administrator Security Code
Control
■
See Security Code in this glossary . Voice Mail
Alternate Next Call Routing
Mailbox
■
See Next Call Routing Mailbox in this Glossary. Voice Mail
Announcement Mailbox
Mailbox that allows a prerecorded greeting to play to callers.
■
See Announcement Mailbox on page 12 for more. Automated Attendant
Announcement Message
The message that the System Administrator records for a
specific Announcement Mailbox.
■
See Announcement Message on page 14 for more.
Automated Attendant
AnswerTable
Determines how theAutomatedAttendant answers outside
calls on each trunk, according to the time of the day and
day of the week that the call is ringing.
■
See Answer Tables on page 16 for more.
Automated Attendant
Answering Machine Emulation
A keyset on the connected telephone system can work like
a home answering machine.
■
See Answering Machine Emulation on page 19 for
more.
Voice Mail
Answering Schedule Override
Enables an alternate greeting and alternate dialing options
for callers.
■
See Answer Schedule Override on page 15 for more.
Automated Attendant
Auto Attendant Do Not Disturb
AutoAttendant Do Not Disturb sendsAutomatedAttendant
calls directly to an extension user’s mailbox. Their phone
will not ring for calls from the Automated Attendant.
■
See Auto Attendant Do Not Disturb on page 21 for
more. Also see Greeting in this glossary .
Automated Attendant
Auto Erase or Save
When a m ailbox user completely listens to a new message
and then exits their mailbox, IntraMail will either automat-
ically save or erase the message.
■
See Auto Erase or Save on page 23 for more.
AutoTime Stamp
After a user listens to a message, IntraMail can optionally
announce the time and date the message was left.
■
See Auto Time Stamp on page 24 for more.
Voice Mail
Automated Attendant
The Automated Attendant can automatically answer the
telephone system’s incoming calls, play an Instruction
Menu message, and provide dialing options to callers.
■
See Automated Attendant on page 25 for more.
Automated Attendant
Automated AttendantTransfer
While on a trunk call, an extension user can transfer their
trunk call to theAutomatedAttendant so the caller can use
the Automated Attendant dialing options.
■
See Automated Attendant Transfer on page 27 for
more.
Voice Mail

IntraMail Feature Glossary
DS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆ 3
1
Automatic Call Routing to a
Mailbox
■
See Go to a Mailbox in this glossary. Automated Attendant
Automatic Message Erase/Save
■
See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for Rotary
Dial Callers
If an Automated Attendant caller doesn’t dial any digits,
IntraMail will automatically route them to a specified
option (such as the operator or a mailbox).
■
See Automatic Routing for Rotary Dial Callers on
page 28 for more.
Automated Attendant
Call Forward to a Mailbox
An extension user can forward their calls to their mailbox.
■
See Call Forward to a Mailbox on page 29 for more. Voice Mail
Call Screening
Call Screening allows a display keyset extension user to
listen to (screen) a voice mail message as it is being left in
their mailbox. Unlike Personal Answering Machine emu-
lation, Call Screening does not require the extension user
to forward their calls immediately to voice mail.
■
See Call Screening on page 33 for more.
Voice Mail
Call Routing Mailbox
The mailbox associated with an Answer Table that speci-
fies which dialing options (Dial Action Table) and
announcements are available toAutomated Attendant call-
ers.
■
See Call Routing Mailbox on page 30 for more.
Automated Attendant
Caller ID
A telephone company service that provides a caller’s number
and optional name. The telephone system can pass this infor-
mation to IntraMail to enable Caller ID with Return Call .
■
See Caller ID on page 36 for more.
System
Caller ID with Return Call
■
See Make Call and Time and Date Stamp in this glos-
sary.
Voice Mail
Calling (Logging Onto) a Mailbox
■
See Log Onto Voice Mail in this glossary. Voice Mail
Calling the Automated Attendant
Automated Attendant callers can use various IntraMail
features and then return to the Automated Attendant for
additional dialing options.
■
See Calling the Automated Attendant on page 38 for
more.
Automated Attendant
CentrexTransfer
The Automated Attendant to transfer a caller from a Cen-
trex trunk to an outside number using the features of that
Centrex trunk.
■
See Centrex Transfer on page 39 for more.
Automated Attendant
Conversation Record
Allows an extension user to record their active call as a
message in their mailbox. IntraMail will broadcast a beep
and a voice prompt to the callers as Conversation Record
begins.
■
See Conversation Record on page 40 for more.
Voice Mail
Day, Night, and Holiday
Greetings
■
See Flexible Answering Schedules in this glossary .Automated Attendant
Name Description Usage

IntraMail Feature Glossary
4◆Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
Deleting a Message ■See Message Delete
in this glossary .Voice Mail
Deleting Mailbox Security Code ■See Mailbox Security Code Delete
in this glossary . Maintenance
Dial ActionTable Defines the dialing options for a Call Routing Mailbox
chosen by the activeAnswer Table, which in turn provides
those dialing options to Automated Attendant callers.
■See Dial Action Table on page 42 for more.
Automated Attendant
Directory Dialing Directory Dialing allows anAutomatedAttendant caller to
reach an extension by dialing the first few letters in the
extension user’s name.
■See Directory Dialing on page 44 for more.
Automated Attendant
Erasing All Messages Lets the System Administrator delete mailbox messages
system-wide.
■See Erasing All Messages on page 47 for more.
Maintenance
Exiting a Mailbox An extension user can exit their mailbox by dialing a code
or by hanging up.
■See Exiting a Mailbox on page 48 for more.
Voice Mail
ExternalTransfer AnAutomated Attendant caller can automatically route to
an outside telephone number.
■See External Transfer on page 50 for more.
Automated Attendant
Fax Detection TheAutomated Attendant can detect incoming fax calls
and transfer them to a fax machine.
■See Fax Detection on page 51 for more.
System
Flexible Answering Schedules TheAutomated Attendant can answer outside calls with
different announcements and dialing options, depending
on the time of day and day of week.
■See Flexible Answering Schedules on page 52 for
more.
Automated Attendant
Flexible Call Routing TheAutomatedAttendant can provide outside callers with
a wide variety of dialing (routing) options. There are 3
components to Flexible Call Routing.
Answer Table
Determines how theAutomatedAttendant answers outside
calls on each Voice Mail port, according to the time of the
day and day of the week that the call is ringing.
Call Routing Mailbox
The mailbox associated with an Answer Table that speci-
fies which dialing options (Dial Action Table) and
announcements are available toAutomated Attendant call-
ers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox
chosen by the active Answer Table, which in turn provides
those dialing options to Automated Attendant callers.
■See Flexible Call Routing on page 53 for more.
Automated Attendant
Name Description Usage

IntraMail Feature Glossary
DS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆5
1
Flexible Mailbox Numbering Plan If the telephone system extension numbers are custom-
ized, the IntraMail mailbox numbers can be customized to
match.
■See Flexible Mailbox Numbering Plan on page 54 for
more.
System
Forced UnscreenedTransfer A Subscriber Mailbox can optionally convertAutomated
Attendant Screened Transfers to Unscreened Transfers.
■See Forced Unscreened Transfer on page 55 for more.
Automated Attendant
Forwarding Calls to a Mailbox See Call Forward to a Mailbox in this glossary. Voice Mail
Getting Recorded Help If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the IntraMail voice prompts.
■See Getting Recorded Help on page 56 for more.
Voice Mail
Go to a Mailbox An Automated Attendant caller can dial a digit and route
directly into a mailbox.
■See Go To A Mailbox on page 57 for more.
Automated Attendant
Greeting A Subscriber Mailbox user can record a personalized
greeting for their mailbox. Caller’s to the user’s mailbox
hear the greeting.
With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
■See Greeting on page 58 for more.
■Also see Auto Attendant Do Not Disturb in this
glossary.
Voice Mail
Group Mailbox A Group Mailbox is a Subscriber Mailbox shared by a
group of co-workers.
■See Group Mailbox on page 60 for more.
Voice Mail
Guest Mailbox An outside party can have their own mailbox for receiving
and sending messages.
■See Guest Mailbox on page 62 for more.
Voice Mail
Hang Up An Automated Attendant option that immediately hangs
up the outside call.
■See Hang Up on page 64 for more.
Automated Attendant
Help ■See Getting Recorded Help
in this glossary . Voice Mail
IndividualTrunk Greetings ■See Multiple Company Greetings in this glossary. Automated Attendant
Instruction Menu The Instruction Menu is the announcement that plays to
Automated Attendant callers. Normally, the Instruction
Menu provides callers with theAutomated Attendant dial-
ing options.
■See Instruction Menu on page 65.
Automated Attendant
Name Description Usage

IntraMail Feature Glossary
6◆Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
Leaving a Message An extension user can leave a voice message in a
co-worker’s mailbox if that extension is busy, unanswered,
or in Do Not Disturb.
■See Leaving a Message on page 66 for more.
Voice Mail
Leaving a Message at a Busy/
DND Extension ■See Leaving a Message
in this glossary . Voice Mail
Leave a Quick Message ■See Quick Message
in this glossary .Automated Attendant
Listening Options ■See Listening to Messages
in this glossary . Voice Mail
Listening to Messages
While or after listening to a message, an extension user has
many message handling options from which to choose.
■See Listening to Messages on page 67 for more.
Voice Mail
Local Notification ■See Message Notification
in this glossary . Voice Mail
Log OntoVoice Mail An extension user can press a key to log onto (access)
their IntraMail mailbox.
With Remote Logon, an employee calling through theAuto-
mated Attendant can dial a single digit followed by their
own mailbox number to remotely log onto their mailbox.
■See Log Onto Voice Mail on page 70 for more.
Voice Mail
Mailbox Greeting ■See Greeting
in this glossary . Voice Mail
Mailbox Logon ■See Log Onto Voice Mail in this glossary. Voice Mail
Mailbox Name A mailbox caller can hear the extension user’s prerecorded
name instead of their mailbox number.
■See Mailbox Name on page 72 for more.
Voice Mail
Mailbox Options Menu Sub-menu of a subscriber’s Main Menu that provides
access to the Auto Time Stamp, Mailbox Security Code
Delete, and Message Notification features.
■See Mailbox Options Menu on page 74 for more.
Voice Mail
Mailbox Security Code Delete The SystemAdministrator can delete the security code for
any mailbox, effectively unlocking it.
■See Mailbox Security Code Delete on page 75 for
more.
■Also see Security Code in this glossary.
Maintenance
MailboxTransfer ■See Transfer to a Mailbox
in this glossary .Voice Mail
Main Menu The IntraMail options available to an extension user when
they log onto their mailbox.
■See Main Menu on page 76 for more.
Voice Mail
Make Call ■
A Subscriber Mailbox user can listen to a voice mes-
sage and dial MC to return the call without knowing
their caller’s phone number.
■See Make Call on page 78 for more .
Voice Mail
Name Description Usage

IntraMail Feature Glossary
DS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆7
1
Master Mailboxes Additional mailboxes used for Ring Group and UCD
Hunting Group overflow. Can also be used for Guest Mail-
boxes, as well as additional Call Routing,Announcement,
and Directory Dialing Mailboxes.
■See Master Mailbox on page 79 for more.
Message Count Display The telephone display can show the number of new mes-
sages waiting in a user’s mailbox.
■See Message Count Display on page 80 for more.
Voice Mail
Message Delete An extension user can delete any messages left in their
mailbox.
■See Message Delete on page 82 for more.
Voice Mail
Message Forward A subscriber can forward a message in their mailbox to a
co-worker. They can optionally record a comment before
the forwarded message.
■See Message Forward on page 83 for more.
Voice Mail
Message Length The SystemAdministrator can set the maximum length of
a message that can be left in a user’s voice mailbox.
■See Message Length on page 84 for more.
Voice Mail
Message Listen Mode When a user calls their mailbox, they can dial a code to
listen to all their messages, their new messages, their
saved messages, or their held messages.
■See Message Listen Mode on page 85 for more.
Voice Mail
Message Notification Once activated by the mailbox user, dials a telephone
number to let the recipient know there are new messages
in the mailbox. Notification can call extensions, local
numbers, long distance numbers and pagers.
■See Message Notification on page 86 for more.
Voice Mail
Message On Hold
The System Administrator can record a message that will
play to callers while they wait on Hold
■See Message On Hold on page 89 for more.
Voice Mail
Message Playback Direction An extension user can listen to their messages in either
LIFO (last-in-first-out) or FIFO (first-in-first-out) order.
■See Message Playback Direction on page 90 for more.
Voice Mail
Message Record ■See Record and Send a Message in this glossary. Voice Mail
Message Reply An extension user can reply to a message in their mailbox
by dialing a simple code, without knowing the caller’s
extension number.
■See Message Reply on page 92 for more.
Voice Mail
Message Send ■See Record and Send a Message in this glossary. Voice Mail
Message Storage Limit Sets how many messages a mailbox can store.
■See Message Storage Limit on page 93 for more. Voice Mail
Name Description Usage

IntraMail Feature Glossary
8◆Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
MessageWaiting Lamp An extension’s Message Waiting lamp flashes on the tele-
phone indicating that they have new messages waiting in
their mailbox.
■See Message Waiting Lamp on page 94 for more.
Voice Mail
Multiple Company Greetings By assigning a unique Answer Table to each trunk, a sin-
gle IntraMail system can provide individual greetings and
dialing options for several companies.
■See Multiple Company Greetings on page 95 for more.
Automated Attendant
Name ■See Mailbox Name in this glossary. Voice Mail
Next Call Routing Mailbox Provides callers with additional dialing options after they
leave a message in an extension’s mailbox (depending on
the setting of the Next Call Routing Mailbox Dial Mode).
■See Next Call Routing Mailbox on page 96 for more.
Voice Mail
One-Touch Forwarding ■See Call Forward to a Mailbox and Message Forward
in this glossary. Voice Mail
One-Touch Mailbox Access ■See Mailbox Logon in this glossary. Voice Mail
One-Touch Mailbox Retrieval ■See Mailbox Logon in this glossary. Voice Mail
Personal Answering Machine
Emulation ■See Answering Machine Emulation in this glossary. Voice Mail
Personalized Mailbox Greeting ■See Greeting in this glossary. Voice Mail
Programmable Security Code ■See Security Code and Mailbox Security Code Delete
in this glossary. Voice Mail
ProgrammingVoice Mail IntraMail is programmed via a Window-based PC running
the DS1000/2000 System Administrator or via telephone
programming. Limited programming can also be done
from a System Administrator’s mailbox.
■See Programming Voice Mail on page 97 for more.
■Also see System Administrator Mailbox in this glos-
sary.
Maintenance
Quick Message Automated Attendant callers can dial a digit followed by
an extension number to leave a message directly in a
user’s mailbox.
■See Quick Message on page 98 for more.
Automated Attendant
Record and Send a Message A Subscriber Mailbox user can record and send a message
to any other Subscriber Mailbox.
■See Record and Send a Message on page 99 for more.
Voice Mail
Recorded Help ■Pre-recorded voice prompts guide the user through the
Intramail features. Voice Mail
Recording a Conversation ■See Conversation Record in this glossary. Voice Mail
Recording a Message ■See Record and Send a Message in this glossary. Voice Mail
Recording Conversation Beep ■See Conversation Record in this glossary. Voice Mail
Name Description Usage

IntraMail Feature Glossary
DS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆9
1
Recording Options ■See Record and Send a Message in this glossary. Voice Mail
Remote Log On ■See Log Onto Voice Mail in this glossary. Voice Mail
Remote Greetings ■See Greeting in this glossary. Voice Mail
Remote Message Notification ■See Message Notification in this glossary. Voice Mail
Remote Programming IntraMail programming is available remotely via a modem
connected to the IntraMail serial port.
■See Remote Programming on page 101 for more.
Maintenance
Return Call (with Caller ID) ■See Make Call in this glossary. Voice Mail
Rotary DialTelephones ■See Automatic Routing for Rotary Dial Callers in this
glossary. Automated Attendant
ScreenedTransfer Similar to telephone system screened transfers in which
the transferring party controls the transfer.
After an Automated Attendant caller dials an extension,
IntraMail calls (screens) the destination extension to see if
the transfer can go through.
■If the destination is busy or in DND, theAutomated
Attendant doesn’t extend the call and immediately
provides the caller with additional options.
■If the destination is available, theAutomatedAttendant
rings it. If the destination answers, the call goes
through. If the destination doesn’t answer within a pre-
set interval, the Automated Attendant doesn’t extend
the call and provides the caller with additional options.
■See Screened Transfer on page 102 for more.
■Also see Unscreened Transfer in this glossary.
Automated Attendant
Security Code An extension user’s mailbox can have a security code to
protect the mailbox from unauthorized access.
■See Security Code on page 104 for more.
■Also see Mailbox Security Code Delete in this glos-
sary.
Voice Mail
Select Listen Mode ■See Message Listen Mode in this glossary. Voice Mail
Single Digit Dialing An Automated Attendant caller can press a single key to
route to an extension, route to another destination, or use
an IntraMail feature.
■See Single Digit Dialing on page 106 for more.
Automated Attendant
Subscriber Mailbox The mailbox type normally used for telephone system
extensions.
■See Subscriber Mailbox on page 107 for more.
Voice Mail
System Administrator The extension user that has IntraMail system administra-
tion capabilities.
■See System Administrator on page 108 for more.
Maintenance
Name Description Usage

IntraMail Feature Glossary
10 ◆Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
System Administrator Mailbox A Subscriber Mailbox option that enables the system
administration capabilities.
■See System Administrator Mailbox on page 109 for
more.
■Also see System Administrator in this glossary.
Voice Mail
System Re-initialization Re-initializing IntraMail returns all programmed options
to their default values.
■See System Re-initialization on page 110 for more.
Maintenance
Time and Date After listening to a message, an extension user can dial a
code to hear what time the message was sent.
■See Time and Date on page 111 for more.
■Also see Auto Time Stamp in this glossary.
Voice Mail
Time and Date Stamp With caller ID installed, an extension can listen to a mes-
sage and dial a code to hear the time the message was sent,
as well as the caller’s number.
■See Time and Date Stamp on page 112 for more.
■Also see Caller ID with Return Call and Time and
Date in this glossary.
Voice Mail
Time and Date Stamp (with Caller
ID Storage See Time and Date Stamp in this glossary.
Transfer by Extension ■See Screened Transfer and Unscreened Transfer in this
glossary. Automated Attendant
Transfer Calls to a FAX Machine ■See Fax Detection in this glossary. Automated Attendant
Transfer to a Mailbox An extension user can transfer their active call to a co-
worker’s mailbox.
■See Transfer to a Mailbox on page 113 for more.
Voice Mail
Transfer to an ACD/UCD Group The Automated Attendant can transfer outside callers to
ACD/UCD Group master numbers.
■See Transfer to a UCD Group on page 114 for more.
Automated Attendant
Transfer to an Extension ■See Screened Transfer and Unscreened Transfer in this
glossary. Automated Attendant
Transfer to the Automated
Attendant ■See Automated Attendant Transfer in this glossary. Voice Mail
Undefined Routing A dialpad digit for which theAutomated Attendant has no
routing defined. When an Automated Attendant caller
dials a digit for which there is no routing assigned, Intra-
Mail plays a brief error message and then repeats the dial-
ing options.
■See Undefined Routing on page 115 for more.
Automated Attendant
Undefined Routing Intercept ■See Undefined Routing in this glossary. Automated Attendant
Name Description Usage

IntraMail Feature Glossary
DS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆11
1
UnscreenedTransfer Similar to telephone system unscreened transfers in which
the transferring party immediately extends the call.
After an Automated Attendant caller dials an extension,
IntraMail immediately transfers the call to the destination
and hangs up. Any recalls or additional routing are han-
dled by the telephone system – just as with any other
unscreened transfer.
■See Unscreened Transfer on page 116 for more.
■Also see Screened Transfer in this glossary.
Automated Attendant
Voice Mail Overflow Ensures that IntraMail will pick up calls that don’t go
through.
■See Voice Mail Overflow on page 118 for more.
System
Voice Prompts IntraMail provides Voice Prompts that tell the extension
user the status or progress of their call.
■See Voice Prompting Messages on page 119 for more.
System
Volume Control A mailbox user can turn the volume up or down while lis-
tening to their messages.
■See Volume Control on page 120 for more.
Voice Mail
Name Description Usage

Announcement Mailbox
12 ◆Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to theAutomated Attendant. For example:
■The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction
Menu on page 65 for more.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table on page 42 for more.
■The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
■After playing the directions, the caller routes back to the Automated Attendant for additional dialing
options.
- See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 008-015). However, you can assign
any of the 16 Routing Mailboxes as an Announcement Mailbox.

Announcement Mailbox
DS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆13
1
Operation
Recording an Announcement Mailbox Message
[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72) Access System Administrator options.
[SYS ADMIN] - [N/A]
A (2) Select Announcement Mailbox message.
[ANNOUNCEMENT] - [ANN]
Enter the Announcement Mailbox number.
L (5) Listen to current Announcement Mailbox message.
[LISTEN] - [LSTN]
# Exit listen mode.
R(7) Record a new Announcement Mailbox message.
[RECORD] - [REC]
Record message.
*Pause or restart recording.
[RESUME] - [RESUME]
[PAUSE] - [PAUSE]
E (3) Erase recording.
[CANCEL] - [CNCL]
# Exit recording mode.
[DONE] - [DONE]
E(3) Erase the Announcement Mailbox message.
[ERASE] - [ERASE]
# Go back to the System Administrator options.
[EXIT] - [EXIT]
# Go back to the System Administrator options.
[EXIT] - [EXIT]
0Plays Help message.

Announcement Message
14 ◆Chapter 1: Features DS1000/2000 IntraMail Feature Handbook
Announcement Message
Description
The Announcement Message is the voice message that the SystemAdministrator records for a specific
Announcement Mailbox. See Announcement Mailbox on page 12 for more.
Operation
See Announcement Mailbox on page 12.