NEC VANGARD i-Series User manual

VANGARD Mail
with i-Series
Quick Setup Guide
10.06
Read Chapter 1: Introduction, to:
• Learn about the VANGARD Mail system (page 1).
Read Chapter 2: Installing theVoice Mail, to:
• Install the Voice Mail hardware (page 8).
• Connect the Voice Mail to a laptop (page 19).
• Connect the Voice Mail to a phone system (page 22).
Read Chapter 3: Phone System Programming, to:
• Learn how to program your telephone system for Voice Mail (page 27).
Read Chapter 4: Programming theVoice Mail, to:
• Follow basic programming steps to get Voice Mail up and running (page 31).
Read Chapter 5: End-User Operation, to:
• Operate the Voice Mail (page 61).
Read Chapter 6: Options, to:
• Set up the Voice Mail to use HOSTKEY (page 68) and Link Mode (page 70).
Read Appendix A: Application Notes, to:
• Learn about several unique applications that show the Voice Mail’s power and
flexibility (page 71).

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and
should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving
this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway Shelton, CT 06484
Attention: Manager, Technical Publications
http://www.cng.nec.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the Equipment covered. This manual is subject to change without notice and NEC America, Inc. has
no obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right,
without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made
that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions.
In no event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this
manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this
document may be photocopied or reproduced without prior written consent of NEC America, Inc.
© 2001 by NEC America, Inc. All Rights Reserved
Printed in U.S.A.

Table of Contents VANGARD Mail/i-Series Quick Setup Guide ◆TOC-i
Table of Contents
Chapter 1:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
VANGARD Mail Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Types of Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Analog VANGARD Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Analog Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Digital VANGARD Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Digital Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Built-in Modem and Communications Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2:
Installing the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Unpacking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Analog and Digital Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Analog Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Digital Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phone System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Increasing the Number of Voice Mail Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the Voice Mail Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing Analog Port Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing Digital Port Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Placing the Voice Mail in the Proper Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wall-Mounting the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Grounding VANGARD Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting a Laptop to the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Communication Parameters 21
Installing Ferrite Bead(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting the Voice Mail to a Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Analog VANGARD Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Digital VANGARD Mail Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

TOC-ii ◆VANGARD Mail/i-Series Quick Setup Guide Table of Contents
Chapter 3:
Phone System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Phone System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Voice Mail Required Hardware and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Phone System Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Software (for integrating with the Analog VANGARD Mail). . . . . . . . . . . . . . . . . 28
Software (for integrating with the Digital VANGARD Mail) . . . . . . . . . . . . . . . . .28
Required i-Series Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Optional i-Series Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 4:
Programming the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Overview 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initializing the Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing the Phone System 33
Required Programming for the Voice Mail Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing Ports from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mailbox Configuration with the i-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Default Setup for the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Shutting Down the Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
From the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Testing the Voice Mail Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Modifying the Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Basic Voice Mail Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Setting the Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Setting the Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Assigning Extensions to the VANGARD Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Checking the Default Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About Call Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
About Answering Schedule Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table of Contents VANGARD Mail/i-Series Quick Setup Guide ◆TOC-iii
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Assigning Answering Schedule Tables to Ports or Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Completing the AST Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Creating and/or Customizing the Call Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Programming the ASTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Modifying Welcome Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Modifying the Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Default for i-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Modifying Instruction Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Recording Names for the Subscriber Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Customizing the Features for the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Modifications to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Selecting the Active Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Selecting Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Selecting Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Other Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

TOC-iv ◆VANGARD Mail/i-Series Quick Setup Guide Table of Contents
Chapter 5:
End-User Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Using the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Leaving a Message (Keyset only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Forwarding Calls to your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Transferring Calls to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Recording your call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Personal Answering Machine Emulation (Keyset Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Checking Your Messages (Keyset Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 6:
Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using HOSTKEY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
HOSTKEY Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Connecting the Laptop to the Voice Mail COM Port 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Running or Installing HOSTKEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Rebooting VANGARD Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Exiting from HOSTKEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Returning the Voice Mail COM2 to the default setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Link Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Setting the Communication Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Table of Contents VANGARD Mail/i-Series Quick Setup Guide ◆TOC-v
Appendix A :
Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Application Note ANV00004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
One Company, with Auto Attendant only answering calls at night. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Application Note ANV00005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
One company, with Auto Attendant answering calls day & night. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Application Note ANV00006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
One company, with Auto Attendant answering calls day & night. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

TOC-vi ◆VANGARD Mail/i-Series Quick Setup Guide Table of Contents

Chapter 1: Introduction VANGARD Mail/i-Series Quick Setup Guide ◆ 1
Chapter 1:
Introduction
Introduction
About the Voice Mail System
About the Voice Mail System
VANGARD Mail Voice Mail System
Welcome to the VANGARD Mail Voice Mail system! The cabinet of your Voice Mail will look like
one of those shown in Figure 1.
Figure 1: VANGARD Mail Cabinets
Cabinet P/N 17770
VAN-V1
Cabinet P/N 17770A

2◆VANGARD Mail/i-Series Quick Setup Guide Chapter 1: Introduction
The popular VANGARD Mail is the perfect mid-range voice mail for the growing business, The
convenient wall-mountable cabinet is easy to access and quick to install. VANGARD Mail is
remotely programmable via its internal modem, or can be programmed on-site from a customer
provided PC, or through a telephone. The PC connects to a dedicated programming port on the
back of the cabinet.
VANGARD Mail provides:
200 mailboxes
130 hours of message storage (cannot be expanded)
1 tenant
16 Answer Schedule Tables
100 Dial Action Tables
Types of Voice Mail
VANGARD Mail is available as an analog Voice Mail or as a digital Voice Mail in the following
configurations.
Analog VANGARD Mail
Analog Expansion Cards
The following expansion port cards are used to increase the number of ports in a base Voice Mail
System. For complete information on an analog expansion cards, see “Analog Expansion Cards”
on page 6.
The VANGARD Mail cabinet contains two slots for port cards, and will therefore accommodate
two 2-Port Cards, or two 4-port cards, or one of each, including the card(s) in the base
system. Therefore, if a 6-port system is to be upgraded, the existing 2-port card must
be removed and replaced with a 4-port card. For instructions on installing port cards, see “Increas-
ing the Number of Voice Mail Ports”on page 8.
Base System available as: Part Number: Expandable to:
VANGARD 2-Port Voice Mail System 17770A-2P 4, 6, or 8 ports
VANGARD 4-Port Voice Mail System 17770A-4P 6 or 8 ports
VANGARD 6-Port Voice Mail System 17770A-6P 8 ports
VANGARD 8-Port Voice Mail System 17770A-8P cannot be expanded
VANGARD 2-Port Expansion Card P/N 17772A
VANGARD 4-Port Expansion Card P/N 17774A

Chapter 1: Introduction VANGARD Mail/i-Series Quick Setup Guide ◆ 3
Digital VANGARD Mail
Digital Expansion Cards
A digital VANGARD Mail system requires 17770A cabinet (see Figure 1), which has two slots for
port cards.The cabinet will accommodate two digital 4-port cards. (There are no digital 2-port
cards.) For information about digital expansion cards, see “Digital Expansion Cards”on page 7.
For instructions on installing port cards, see “Increasing the Number of Voice Mail Ports”on
page 8.
Note: You cannot install an analog and digital port card in the same system.
Built-in Modem and Communications Ports
The VANGARD Mail system has a 2400 baud modem. To access the modem, you can call into any
Voice Mail port, dial #and the modem mailbox number. (With software version 9.08 and higher,
the modem mailbox number is 862 at default).
VANGARD Mail also has two communications ports: COM1 and CONSOLE/COM2. You can use
COM1 and a terminal emulation software, such as ProCom Plus or Hyper Terminal, installed on a
PC to program the Voice Mail system. CONSOLE/COM2 is reserved for using HOSTKEY for spe-
cial diagnostics or as another way to program the Voice Mail. (See “Using HOSTKEY”on
page 68).
Base System available as: Part Number: Expandable to:
VANGARD 4-Port Voice Mail System 17770-4PDIG 8 ports
VANGARD 8-Port Voice Mail System 17770-8PDIG cannot be expanded
VANGARD 4-Port Expansion Card P/N 17774ADIG

4◆VANGARD Mail/i-Series Quick Setup Guide Chapter 1: Introduction
Specifications
Cabinet Dimensions Length: 12 inches
Width: 8.75 inches
Height: 2 inches
Weight: 5 lb.
Electrical Requirements Dedicated and grounded outlet
(105 - 120 VAC, 60 Hz)
VA Rating: 53
A UPS of 150 VA or larger is recom-
mended
Registrations FCC part 68; REG# TBD
DOC complies with DOC CS03
Maximum Number of
Ports 8
Maximum Number of
Tenants 1
Reliability Designed to meet 50,000 hours MTBF
Safety Approvals UL, cUL
EMI Emissions FCC part 15, class A
Approved for Direct
Connection to CO Lines No

Overview
Chapter 2: Installing the Voice Mail VANGARD Mail/i-Series Quick Setup Guide ◆5
Chapter 2:
Installing the
Voice Mail
Overvi ew
Overview
This chapter tells you how to install your VANGARD Voice Mail. Specifically, you find instruc-
tions for:
1. Installation Requirements (beginning on page 6)
2. Installing the Voice Mail Hardware (beginning on page 8)
●Increasing the Number of Voice Mail Ports (beginning on page 8)
* Installing Analog Port Cards (beginning on page 8)
* Installing Digital Port Cards (beginning on page 12)
●Placing the Voice Mail in the proper location (beginning on page 17)
* Wall-Mounting the Voice Mail (beginning on page 17)
* Grounding VANGARD Mail (beginning on page 18)
3. Connecting a Laptop to the Voice Mail (beginning on page 19)
●Setting the Communications Parameters (beginning on page 21)
4. Connecting the Voice Mail to a Phone System (beginning on page 22)
●Installing a Ferrite Beads (beginning on page 22)
●Connecting Analog VANGARD Mail Ports (beginning on page 23)
●Connecting Digital VANGARD Mail Ports (beginning on page 25)

Installation Requirements
Unpacking the Equipment
6◆VANGARD Mail/i-Series Quick Setup Guide Chapter 2: Installing the Voice Mail
Unpacking the E quipmentInstallation Requireme nts
Unpacking the Equipment
Unpack the Voice Mail equipment and make sure you have the following items:
●VANGARD Mail cabinet (P/N 17770 or 17770A)
●External power supply
●Wall-mounting template
●Ferrite bead (s)
(one for a 2-port card, two for 4-port card)
●Diskette containing HOSTKEY software program (P/N 17776)
●VANGARD Null Modem Adapter for Serial Communication (P/N 17777)
General Requirements
You will also need the following items:
●Standard Telecom tools, including a Phillips-head screwdriver
●ESD wrist strap (to be worn at all times)
●Laptop or other IBM-compatible computer containing a standard communications software
program, such as Procomm Plus
●Surge Protector (see suggestion in Optional Equipment, page 7)
●Standard sheet rock (dry-wall) screws, a center-hole punch (or other pointed tool), tape, and
hammer
●RJ-45 null modem cable
●The manuals for your telephone system
Analog and Digital Expansion Cards
Expansion Cards are available as either analog or digital. You cannot mix analog and digital
cards in the same system.
Analog Expansion Cards
Analog expansion cards are available as either 2-port (P/N 17772A) or 4-port (P/N 17774A).
The table below shows the number and type of analog expansion (voice) card you
will need to increase the number of available Voice Mail ports.
Availability: All VANGARD Mail versions.
From To Voice Card(s) Needed
2 4 a 2-port card or a 4-port card
2 6 a 4-port card
2 8 two 4-port cards (the 2-port card is
removed)
4 6 a 2-port card
4 8 a 4-port card

Installation Requirements
Unpacking the Equipment
Chapter 2: Installing the Voice Mail VANGARD Mail/i-Series Quick Setup Guide ◆7
Digital Expansion Cards
Each digital expansion card (P/N 17774ADIG) provides up to four ports (There are no digital 2-
port cards). A digital port card contains two connectors. Each card on the connector provides two
Voice Mail ports. A VANGARD Mail system supports up to eight ports. The digital VANGARD
Mail is available in either a 4-port or 8-port configurations. If you have a 4-port digital VANGARD
Mail system, you can expand it with 4 additional ports.
Note: The VANGARD Mail Cabinet (P/N 17770A) supports either the digital port card or analog
port cards (P/N 17772A and 17774A). However, you cannot install a digital and an analog
port card in the same system.
Phone System Requirements
Listed below is the required interface equipment for the i-Series phone systems.
●Interface equipment for the i-Series phone system:
- Each analog VM port must be connected to an analog station port on the ASTU Card.
- For each pair of digital VM ports, you will connect to one digital port. (You will connect-
the Voice Mail to an odd-numbered digital station port. The phone system automatically
reserves the next consecutive even port. When you program the phone system for Voice
Mail, use the odd-numbered port and the next even port.)
- For every 2 analog VM ports you need,
one RJ14-to-RJ11 adapter and a 2-pair modular line cord
OR
an RJ14 jack, a 2-pair modular cord, and 2-pair station wire.
- For every 2 digital VM ports, you need:
one 625 modular jack assembly, 2-pair modular line cord and 2-pair station cord.
Site Requirements
●Dust-free site, far away from large motors
●Adequate ventilation for the cabinet
●Adequate space above and below if you plan to wall-mount the cabinet (for instructions, see
Place the Voice Mail in the Proper Location)
●Temperature of 50 —104°F (10 —40°C)
●Non-condensing humidity of 28 —85%
Do not place anything on top of this unit or obscure the vents.
Optional Equipment
Besides the required tools and materials listed above, you might also want to have these items,
which fall into the nice-to-have-but-not-essential category:
●Parallel printer (IBM PC-XT or AT compatible) and cable to print reports
●UPS as your surge protector to maintain power during an outage.
Availability: VANGARD Mail with software version 10.06 or higher. Also requires
VANGARD Mail Cabinet P/N 17770A.
IMPORTANT
Take care of this Voice Mail System by observing all site requirements listed below.
Failure to do so may harm the reliability and continued operation of the equipment.

Installing the Voice Mail Hardware
Increasing the Number of Voice Mail Ports
8◆VANGARD Mail/i-Series Quick Setup Guide Chapter 2: Installing the Voice Mail
Increasing theNumberof Voice Mail PortsIns talling th e Voice Ma il Hardw are
Increasing the Number of Voice Mail Ports
When shipped, your analog VANGARD Mail has either two or four Voice Mail ports installed. A
digital VANGARD Mail has four ports installed. You can install an additional port card to increase
the number of available ports inyour system. Ifyou are installing analog port cards (P/N 17772A or
1774A), see “Installing Analog Port Cards”on page 8. If you are installing digital port cards (P/N
17774ADIG), see “Installing Digital Port Cards”on page 12.
Installing Analog Port Cards
Analog Port cards are available as either 2-port (P/N 17772A) or 4-port (P/N 17774A). Each con-
nector on a port card provides 2 Voice Mail ports. Your VANGARD Mail System supports up to 8
ports. See Figure 2 for a layout of the cabinet.
Figure 2: Back View of the VANGARD Mail Cabinet
When you are installing a card in the cabinet to expand your Voice Mail System, you need to keep
in mind the following:
●A 2-portcard in the first position has a single connector, supports ports 1and 2, and skips ports
3 and 4.
●A 4-port card in the first position has two connectors and supports ports 1 through 4.
●A 2-port card in the second position has a single connector, supports 5 and 6, and skips ports 7
and 8.
●A 4-port card in the second position supports ports 5 through 8.
WARNING
Do not turn off the Voice Mail without first shutting it down. If you do not shut down
first, you may corrupt the Voice Mail database when you turn it off.
Use standard static precautions when handling cards. Follow these steps exactly as
stated. Failure to do so may result in damage the motherboard or port card.
VAN-No Dongle
Ports
1 & 2 Ports 3 & 4 Ports 5 & 6 Ports 7 & 8
COM1
Note: Your cabinet may not have
the Ground Stud shown in
this Figure.

Installing the Voice Mail Hardware
Increasing the Number of Voice Mail Ports
Chapter 2: Installing the Voice Mail VANGARD Mail/i-Series Quick Setup Guide ◆9
To install analog port card(s) to increase the number of Voice Mail ports:
1. If this is a new system, skip this step and go to step 2. If you have an existing VANGARD
Mail System, you must shut down the Voice Mail before you install any cards:
■From the Main Menu, select SD.
■Press Y at the prompt asking if you are sure you want to shut down the system.
■If you have a software version lower than 9.08, wait 20 seconds before disconnecting
power. Otherwise, you may corrupt the Voice Mail database.
■Disconnect the external power supply to turn off system power.
2. Use a screwdriver to loosen the six screws that secure the cover to the cabinet, as shown
below.
Figure 3: Removing the Cabinet Cover
3. Remove the cabinet cover.

Installing the Voice Mail Hardware
Increasing the Number of Voice Mail Ports
10 ◆VANGARD Mail/i-Series Quick Setup Guide Chapter 2: Installing the Voice Mail
4. Remove the screw from the bracket (if present), and remove the bracket from the standoff (see
the illustration below).
Figure 4: Removing the Bracket from the Standoff
5. In the table below, follow only the instructions that apply to both your current number of ports
(From column) and the desired number of ports after the increase (To column).
For example, to increase the number of available ports from 4 to 8, you would insert another
4-port card.
From To Instructions
2 4 Insert a 2-port card. or
Remove the existing 2-port card, and replace with
a 4-port card.
2 6 Insert a 4-port card.
2 8 Remove the 2-port card, and insert two 4-port
cards.
4 6 Insert a 2-port card.
4 8 Insert another 4-port card.

Installing the Voice Mail Hardware
Increasing the Number of Voice Mail Ports
Chapter 2: Installing the Voice Mail VANGARD Mail/i-Series Quick Setup Guide ◆11
6. With the card held at an angle as shown in Figure 5, make sure that the RJ connectors are
inserted in the openings marked for Ports on the cabinet. Figure 5 shows installing a 4-Port
card into slot 2 so the RJ connectors should be inserted in the openings marked Ports 5/6 and
Ports 7/8.
Figure 5: Inserting the RJ Connectors into Ports 5/6 and Ports 7/8
7. Lower the card into position, making sure that the hole in the in the card lines up with the hole
in the standoff as shown in the illustration on the next page.
If the hole does not line up, repeat step 6 above, making sure that the RJ connectors are
inserted properly through the openings.
WARNING
Follow these steps exactly as stated. Failure to do so may result in damage to J11 on
cabinet 17770 (or J7 on cabinet 17770A) on the motherboard.
WARNING
It is very important to insert the card so that the holes line up properly. Failure to do so
may permanently damage the card by flexing it when you apply pressure to the top of
the card.

Installing the Voice Mail Hardware
Increasing the Number of Voice Mail Ports
12 ◆VANGARD Mail/i-Series Quick Setup Guide Chapter 2: Installing the Voice Mail
8. Push down on the port card’s hole to seat the card firmly in the cabinet, as shown in the fol-
lowing illustration.
Figure 6: Seating the Card Firmly in the Cabinet
9. Secure the card with two screws. Do not over-tighten these screws.
10. Repeat steps 4 through 9 for each card that you are installing.
11. Replace the cabinet cover.
12. Tighten the screws loosened in step 2 to secure the cover.
13. If this is a new system, go to “Placing the Voice Mail in the Proper Location”on page 17. If
this is not a new installation, go to “Installing a Ferrite Bead on Each Line Cord”on page 22.
Installing Digital Port Cards
Each digital port card (P/N 17774ADIG) has 2 connectors and provides 4 ports. Each connector on
a port card provides 2 Voice Mail ports. See Figure 7.
Your digital VANGARD Mail System supports up to 8 ports.
If you have a 4-Port digital VANGARD Mail System, you can expand it with 4 additional ports.
Availability: VANGARD Mail with software version 10.06 or higher. Also requires
VANGARD Mail Cabinet P/N 17770A.
VAN-VBexp4
Align holes
Voice
Board
For cabinet 17770,
J11 and J1
should mate.
For cabinet 17770A,
J7 and J1
should mate.