Trend Micro Gatelock X200 User manual

Trend Micro, Incorporated™ reserves the right to make changes to
this document and to the products described herein without notice.
Before installing and using the product, please review the readme
files, release notes, and the latest version of the User’s Guide, which
are available from Trend Micro's Web site at:
http://www.antivirus.com/download/documentation.
Gatelock™ and TrendLabs™ are registered trademarks of Trend
Micro, Incorporated and are registered in certain jurisdictions.
All other brand and product names are trademarks or registered
trademarks of their respective companies or organizations.
Copyright © 2001, Trend Micro, Incorporated. All rights reserved.
No part of this publication may be reproduced, photocopied, stored in
a retrieval system, or transmitted without the express prior written
consent of Trend Micro, Incorporated.
Document Part No.: GLEM20885/11024
Release Date:October 2001
Patent Nos.: 5,889,943; 5,951,698; and 5,623,600

This manual, Trend Micro GateLock User’s Guide, is intended to
introduce the main features of the hardware and install it into your
production environment. You should read through it prior to
installing or using the hardware.
Detailed information about how to use GateLock’s specific features
is available in the online help file and online Solution Bank at Trend
Micro’s Web site.
At Trend Micro, we are always seeking to improve our
documentation. If you have questions, comments, or suggestions
about this or any Trend Micro document, please contact us at
[e-mail]. Your feedback is always welcome. You can
also evaluate this documentation on the following site:
http://www.antivirus.com/download/documentation/rating.asp.

Contents
i
Contents
Chapter 1: Introducing GateLock™
Chapter Overview ............................................................1-1
What is GateLock? ..........................................................1-1
Security ............................................................................1-2
Sharing Capability ...........................................................1-2
Ease of Use ......................................................................1-2
Summary of Trend Micro GateLock Features .................1-3
Contents of Package ........................................................1-4
Layout of GateLock’s Back Panel ...................................1-4
Power Input ................................................................1-5
Reset/Self-Test Button ...............................................1-5
Internet Port ...............................................................1-6
Hub-PC Switch ..........................................................1-6
PC/Hub Port ...............................................................1-6
Indicator Lights on GateLock’s Front Panel ...................1-7
Power .........................................................................1-7
Antivirus ....................................................................1-8
Anti-Hacker ...............................................................1-8
PC/HUB .....................................................................1-8
Internet .......................................................................1-9
Chapter 2: Installing GateLock
Chapter Overview ............................................................2-1
Before Installing GateLock .............................................2-1
Activating TCP/IP .....................................................2-2
Configuring your DHCP settings ..............................2-3
Installing Your GateLock ................................................2-7
Requirements .............................................................2-7

Trend Micro™ GateLock™ User’s Guide
ii
Chapter 3: Configuring GateLock
Chapter Overview ...........................................................3-1
Configuration Console Layout ........................................3-1
Opening the Configuration Console ................................3-2
Quick Setup .....................................................................3-3
Specifying how GateLock obtain its IP address .......3-3
ISP Requirements ......................................................3-7
Email Notification Options .......................................3-8
Connection ....................................................................3-10
Connection Settings ................................................3-10
On-Demand Connection ..........................................3-11
ISP Requirements ....................................................3-12
Security .........................................................................3-14
Antivirus Options ....................................................3-14
Antivirus Logs .........................................................3-18
Anti-Hacker Options ...............................................3-18
Anti-Hacker Logs ....................................................3-20
Update ...........................................................................3-21
Product Update ........................................................3-21
Update History ........................................................3-22
Settings ..........................................................................3-22
Email Notification ...................................................3-23
Password Protection ................................................3-23
Time Zone ...............................................................3-24
Advanced .......................................................................3-25
IP Port Forwarding ..................................................3-25
Network Traffic Control .........................................3-29
Support Information ......................................................3-32
Online Registration .......................................................3-33
The Button Bar ..............................................................3-35

Contents
iii
Chapter 4: Troubleshooting and Technical Support
Chapter Overview ............................................................4-1
Troubleshooting ...............................................................4-1
Ethernet Cables ..........................................................4-1
Connection Timed Out ..............................................4-2
Using PING ...............................................................4-2
Performing A Self-Test On GateLock .......................4-4
Trend Micro Contact Info and Online Resources ............4-5
Contacting Technical Support ...................................4-5
Registering GateLock ................................................4-7
Testing Installation ....................................................4-7
Virus Information Center ...........................................4-8
SolutionBank Knowledge Base .................................4-8
TrendLabs™ ............................................................4-10
Sending Your Infected Files to Trend Micro ...........4-11
Appendix Viewing your MAC address ...........................................A-1
On a Windows 95/98 machine: ................................A-1
On a Windows NT/2000 machine: ...........................A-2
Setting the Proxy Server in Your Browser .....................A-2
Disabling the Proxy Server .............................................A-2
On Internet Explorer .................................................A-2
On Netscape ..............................................................A-2
Enabling the Proxy Server with an Exception ................A-3
On Internet Explorer .................................................A-3
On Netscape ..............................................................A-3
Installing GateLock with a router ...................................A-3
Alternative Procedure ...............................................A-4
Frequently Asked Questions ...........................................A-6
Technical Specifications ...............................................A-10
Environmental Data ......................................................A-11
Glossary ........................................................................A-12
Index

Trend Micro™ GateLock™ User’s Guide
iv

1-1
Chapter 1
Introducing GateLock™
Chapter Overview
This chapter:
• Introduces the main features and advantages of using GateLock
• Lists and illustrates the items included in the GateLock package
• Explains the usage of GateLock’s indicator lights and ports
What is GateLock?
Trend Micro GateLock is an all-in-one, plug-and-play Internet security appliance
designed for home and small office/home office (SOHO) networks that use a
broadband connection. GateLock protects you from hackers with its powerful
firewall features and scans your incoming and outgoing mail using Trend Micro’s
market-tested antivirus technology.
Your GateLock also serves as a router for your SOHO network that allows multiple
computers to share a single broadband connection to simultaneously access the
Internet.

Trend Micro™ GateLock™ User’s Guide
1-2
Security
GateLock protects your PC and home network from hackers by blocking
unauthorized external connections and cloaking your IP address, making your
computer and home network "invisible" to other people on the Internet. With its
powerful firewall features, it monitors network traffic and detects and blocks
intrusion attempts. GateLock keeps records of detected hacker attempts and can also
be configured to send email notifications about these attempts.
Aside from anti-hacker features, GateLock is also packed with Trend Micro’s
powerful antivirus technology. It can scan your incoming Post Office Protocol 3
(POP3) and outgoing Simple Mail Transfer Protocol (SMTP) mail messages and
Webmail attachments for viruses. To ensure that your antivirus protection is always
up-to-date, you can configure GateLock to automatically download updates for its
antivirus components from Trend Micro’s update server. GateLock automatically
records details of up to 30 of the most recently detected viruses and component
updates.
Sharing Capability
Your GateLock also functions as a router that makes it very easy for you to set up
your home network. It allows up to 32 users in your home or SOHO network to
simultaneously access the Internet using a single broadband connection. No driver or
software is needed to share your broadband connection as long as the Transmission
Control Protocol/Internet Protocol (TCP/IP) is installed. TCP/IP is a suite of
communication protocols used to connect hosts on the Internet.
GateLock can also function as a Dynamic Host Configuration Protocol (DHCP)
server that automatically assigns IP addresses to your devices so that you do not have
to choose and manually specify IP addresses.
Ease of Use
GateLock is a plug-and-play device that requires minimal setup. With your preferred
Web browser (Microsoft®Internet Explorer 5.0 or higher, or Netscape®Navigator
4.5 or higher), you can configure GateLock in a matter of minutes.
To make it even easier, a Quick Setup wizard is included to lead you through the
initial configuration steps. For advanced users who need to perform extra tasks like

Introducing GateLock™
1-3
mapping IP addresses or port numbers for their servers and customizing firewall
rules, Gatelock’s intuitive configuration console enables quick configuration. Even if
you have no knowledge about networking, you can take advantage of the
convenience, protection, and speed afforded by GateLock within minutes.
Summary of Trend Micro GateLock Features
• Provides antivirus protection without requiring software installation. Scans POP3
and SMTP mail messages and Webmail attachments for viruses
• Supports automatic and manual updates of antivirus components, keeping you
constantly protected against virus attacks on the Internet.
• Provides robust anti-hacker protection and customizable intrusion detection and
network traffic control rules
• Sends email notifications for suspected hacker attacks and available GateLock
software updates
• Allows multiple PCs (up to 32 computers) to access the Internet through a single
xDSL or cable modem line (Network Address Translation) with only one
purchased IP address, by connecting GateLock to a hub. Works with any Ethernet
connection
• Acts as a DHCP server on the LAN that dynamically assigns IP addresses to your
PCs, making it much easier to set up your home network
• Serves as a DHCP client on the WAN that automatically receives each IP address
assigned by your ISP, if your ISP dynamically assigns IP addresses to you
• Hides your PC’s IP address from potential intruders, making it harder for hackers
to attack your PC.

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1-4
Contents of Package
Illustrated below are the items included in your GateLock package.
FIGURE 1-1. Contents of the GateLock Package
• GateLock unit
• Power cord (connects GateLock to a power source)
• CAT5 UTP Ethernet cable (connects from local GateLock port to Ethernet port on
PC, or Uplink port on hub/switch)
• Trend Micro GateLock Quick Installation Guide
•ThisTrend Micro GateLock User’s Guide
Layout of GateLock’s Back Panel
Figure 1-2 shows the back panel of your GateLock unit. This is where you make all
physical connections to GateLock: the power adapter, the network cable from your
PC or hub and the network cable to your xDSL/cable modem. The HUB-PC dip
switch and the Reset/Self-Test button are also found here.

Introducing GateLock™
1-5
FIGURE 1-2. Back Panel of your GateLock unit
From left to right, the five items on the back panel are:
•PWR (Power Input)
•Reset/Self-Test Button
•Internet Port
•Hub-PC Switch
•PC/Hub Port
•FG (Frame Ground)
Power Input
The power input port is identified as PWR on the back of the GateLock router. This
is where you connect the AC power cord included in the GateLock package. (Output:
5 volt direct current, 3 amperes.)
Reset/Self-Test Button
When you press Reset, GateLock’s configuration values will be restored to its default
values. To prevent accidental activation, the Reset button is slightly recessed within
the rear GateLock panel. To reach the Reset button, simply insert the tip of a pen or
similar object into the opening and push in lightly.
When you press Self-Test, GateLock checks itself for hardware problems. For
instructions on how to perform a self-test on GateLock, refer to Performing A
Self-Test On GateLock starting on page 4-4.
Note: If you forget your GateLock configuration console password, you can restore
GateLock’s default settings by pressing the Reset button. The default configuration
console password is blank.

Trend Micro™ GateLock™ User’s Guide
1-6
Internet Port
This is where you connect your cable or xDSL modem. Connect one end of the UTP
Ethernet cross-over cable (provided by your ISP) to GateLock’s Internet port, and
the other end to your cable or xDSL modem.
Hub-PC Switch
The Hub-PC switch is a dip switch that toggles between “PC mode” and “Hub
mode.” If you will be using GateLock with one PC, move the switch to the PC side.
If you will be using Gatelock with a hub which is connected to multiple PCs, move
the switch to the HUB side.
However, if you will be using GateLock with a router, you should move the switch to
the PC side. A hub is different from a router. A hub is commonly used to connect
segments of a LAN whereas a router is used to connect a number of LANs. See
Installing GateLock with a router starting on page A-3 for detailed instructions on
how to set up your GateLock with a router.
PC/Hub Port
Included in your GateLock package is a CAT5 UTP Ethernet cable. Connect one end
of this cable to GateLock’s PC/Hub port, and connect the other end to the Ethernet
port on the PC or Hub.

Introducing GateLock™
1-7
Indicator Lights on GateLock’s Front Panel
Shown below is the front panel of your GateLock. This is where GateLock’s
indicator lights or LEDs are located.
FIGURE 1-3. Front Panel of your GateLock unit
The five LEDs on the front panel are:
•Power
• Antivirus
• Anti-Hacker
•PC/Hub
•Internet
Power
When GateLock is connected to a power source, the Power LED will be illuminated.
The Power LED will be off when electricity is not reaching the unit.
Note: To connect Gatelock to a power source, plug the power adapter (included in your
GateLock package) into the PWR port on GateLock’s back panel.

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1-8
Antivirus
If GateLock’s Antivirus protection is enabled, the Antivirus LED will be green. By
default, the Antivirus function is enabled and is set to Clean an infected file upon
detection, or to Delete if the file cannot be cleaned. See Antivirus Options on page
3-14 to learn how to change this setting.
When GateLock detects a virus, the Antivirus LED turns red. You can click the
Antivirus Logs hyperlink on the sidebar to view details about the detected virus. The
Antivirus LED will turn green again after you view the Antivirus Logs.
If GateLock’s Antivirus LED is off, it means GateLock’s Antivirus protection is
disabled.
Anti-Hacker
If GateLock’s Anti-Hacker protection level is set to High or Medium, the
Anti-Hacker LED will be green. By default, the Anti-Hacker protection level is set
to High, which means GateLock will block unsolicited inbound traffic according to
GateLock’s internal pre-defined rules and make your PC or network invisible from
outside. See Anti-Hacker Options on page 3-18 to learn how to change this setting.
When GateLock detects a suspected hacker attack, the Anti-Hacker LED turns red.
You can click the Anti-Hacker Logs hyperlink on the sidebar to view details about
the suspected hacker attack. The Anti-Hacker LED will turn green again after you
view the Anti-Hacker Logs.
If GateLock’s Anti-Hacker LED is off, it means GateLock’s Anti-Hacker security
level is set to Low.
Note: To see all of GateLock’s default settings, as well as the procedure to alter the values to
your own specifications, please refer to Chapter 3.
PC/HUB
If the PC/HUB LED is green or orange (depending whether your network connection
speed is 100Mbps or 10Mbps, respectively), this indicates that a network cable is
plugged into the PC/HUB port. If it is off, it indicates that the network cable is
unplugged from the PC/HUB port.
If the PC/HUB LED is blinking, this means there is traffic being sent between your
PC and GateLock on the PC/HUB line.

Introducing GateLock™
1-9
Internet
If the Internet LED is green or orange (depending whether your network connection
speed is 100Mbps or 10Mbps, respectively), this indicates that a network cable is
plugged into the Internet port. If it is off, it indicates that the network cable is
unplugged from the Internet port.
If the Internet LED is blinking, this means there is traffic being sent between
GateLock and the Internet on the Internet line.
You are now ready for Chapter 2 which explains how to set up your GateLock.

Trend Micro™ GateLock™ User’s Guide
1-10

2-1
Chapter 2
Installing GateLock
Chapter Overview
This chapter:
• Discusses how to activate TCP/IP on your PC and configure your DHCP settings
to ensure that you can connect to the Internet after you install your GateLock
• Explains how to set up and connect your GateLock to your PC or hub.
Note: If you are using GateLock with a router, see Installing GateLock with a router
starting on page A-3. You may have to follow a different procedure to be able to
connect to the Internet.
Before Installing GateLock
Before you set up and connect your GateLock to your PC or hub, there are two things
that you have to check:
1. Is TCP/IP installed on your PC?
2. Does your PC obtain its IP address automatically via DHCP?
If your answer is Yes to both questions, you may go directly to Installing Your
GateLock on page 2-7. If your answer is No to one or both, follow the succeeding
instructions to make sure you can connect to the Internet after you install GateLock.

Trend Micro™ GateLock™ User’s Guide
2-2
Activating TCP/IP
Before you can use a PC for Internet access, you must activate its TCP/IP software.
This must be done for each computer you wish to use in conjunction with GateLock.
To activate TCP/IP:
1. Click the Start menu.
2. Click Settings > Control Panel.
3. Double-click the Network icon in the Control Panel window. The Network
window appears.
FIGURE 2-1. Select TCP/IP in the Configuration Tab
4. Display the Configuration tab of the Network window, then click on the
appropriate selection for the binding of TCP/IP and your Ethernet adapter. (You
may have more than one TCP/IP selection available.)
5. Click Add. The Select Network Component Type window appears.
FIGURE 2-2. Select Protocol in the Select Network Type Component Window