Trend Micro Gatelock X200 User manual

Trend Micro, Incorporated™ reserves the right to make changes to
this document and to the products described herein without notice.
Before installing and using the product, please review the readme
files, release notes, and the latest version of the User’s Guide, which
are available from Trend Micro's Web site at:
http://www.antivirus.com/download/documentation.
Gatelock™ and TrendLabs™ are registered trademarks of Trend
Micro, Incorporated and are registered in certain jurisdictions.
All other brand and product names are trademarks or registered
trademarks of their respective companies or organizations.
Copyright © 2001, Trend Micro, Incorporated. All rights reserved.
No part of this publication may be reproduced, photocopied, stored in
a retrieval system, or transmitted without the express prior written
consent of Trend Micro, Incorporated.
Document Part No.: GLEM20885/11024
Release Date:October 2001
Patent Nos.: 5,889,943; 5,951,698; and 5,623,600

This manual, Trend Micro GateLock User’s Guide, is intended to
introduce the main features of the hardware and install it into your
production environment. You should read through it prior to
installing or using the hardware.
Detailed information about how to use GateLock’s specific features
is available in the online help file and online Solution Bank at Trend
Micro’s Web site.
At Trend Micro, we are always seeking to improve our
documentation. If you have questions, comments, or suggestions
about this or any Trend Micro document, please contact us at
[e-mail]. Your feedback is always welcome. You can
also evaluate this documentation on the following site:
http://www.antivirus.com/download/documentation/rating.asp.

Contents
i
Contents
Chapter 1: Introducing GateLock™
Chapter Overview ............................................................1-1
What is GateLock? ..........................................................1-1
Security ............................................................................1-2
Sharing Capability ...........................................................1-2
Ease of Use ......................................................................1-2
Summary of Trend Micro GateLock Features .................1-3
Contents of Package ........................................................1-4
Layout of GateLock’s Back Panel ...................................1-4
Power Input ................................................................1-5
Reset/Self-Test Button ...............................................1-5
Internet Port ...............................................................1-6
Hub-PC Switch ..........................................................1-6
PC/Hub Port ...............................................................1-6
Indicator Lights on GateLock’s Front Panel ...................1-7
Power .........................................................................1-7
Antivirus ....................................................................1-8
Anti-Hacker ...............................................................1-8
PC/HUB .....................................................................1-8
Internet .......................................................................1-9
Chapter 2: Installing GateLock
Chapter Overview ............................................................2-1
Before Installing GateLock .............................................2-1
Activating TCP/IP .....................................................2-2
Configuring your DHCP settings ..............................2-3
Installing Your GateLock ................................................2-7
Requirements .............................................................2-7

Trend Micro™ GateLock™ User’s Guide
ii
Chapter 3: Configuring GateLock
Chapter Overview ...........................................................3-1
Configuration Console Layout ........................................3-1
Opening the Configuration Console ................................3-2
Quick Setup .....................................................................3-3
Specifying how GateLock obtain its IP address .......3-3
ISP Requirements ......................................................3-7
Email Notification Options .......................................3-8
Connection ....................................................................3-10
Connection Settings ................................................3-10
On-Demand Connection ..........................................3-11
ISP Requirements ....................................................3-12
Security .........................................................................3-14
Antivirus Options ....................................................3-14
Antivirus Logs .........................................................3-18
Anti-Hacker Options ...............................................3-18
Anti-Hacker Logs ....................................................3-20
Update ...........................................................................3-21
Product Update ........................................................3-21
Update History ........................................................3-22
Settings ..........................................................................3-22
Email Notification ...................................................3-23
Password Protection ................................................3-23
Time Zone ...............................................................3-24
Advanced .......................................................................3-25
IP Port Forwarding ..................................................3-25
Network Traffic Control .........................................3-29
Support Information ......................................................3-32
Online Registration .......................................................3-33
The Button Bar ..............................................................3-35

Contents
iii
Chapter 4: Troubleshooting and Technical Support
Chapter Overview ............................................................4-1
Troubleshooting ...............................................................4-1
Ethernet Cables ..........................................................4-1
Connection Timed Out ..............................................4-2
Using PING ...............................................................4-2
Performing A Self-Test On GateLock .......................4-4
Trend Micro Contact Info and Online Resources ............4-5
Contacting Technical Support ...................................4-5
Registering GateLock ................................................4-7
Testing Installation ....................................................4-7
Virus Information Center ...........................................4-8
SolutionBank Knowledge Base .................................4-8
TrendLabs™ ............................................................4-10
Sending Your Infected Files to Trend Micro ...........4-11
Appendix Viewing your MAC address ...........................................A-1
On a Windows 95/98 machine: ................................A-1
On a Windows NT/2000 machine: ...........................A-2
Setting the Proxy Server in Your Browser .....................A-2
Disabling the Proxy Server .............................................A-2
On Internet Explorer .................................................A-2
On Netscape ..............................................................A-2
Enabling the Proxy Server with an Exception ................A-3
On Internet Explorer .................................................A-3
On Netscape ..............................................................A-3
Installing GateLock with a router ...................................A-3
Alternative Procedure ...............................................A-4
Frequently Asked Questions ...........................................A-6
Technical Specifications ...............................................A-10
Environmental Data ......................................................A-11
Glossary ........................................................................A-12
Index

Trend Micro™ GateLock™ User’s Guide
iv

1-1
Chapter 1
Introducing GateLock™
Chapter Overview
This chapter:
• Introduces the main features and advantages of using GateLock
• Lists and illustrates the items included in the GateLock package
• Explains the usage of GateLock’s indicator lights and ports
What is GateLock?
Trend Micro GateLock is an all-in-one, plug-and-play Internet security appliance
designed for home and small office/home office (SOHO) networks that use a
broadband connection. GateLock protects you from hackers with its powerful
firewall features and scans your incoming and outgoing mail using Trend Micro’s
market-tested antivirus technology.
Your GateLock also serves as a router for your SOHO network that allows multiple
computers to share a single broadband connection to simultaneously access the
Internet.

Trend Micro™ GateLock™ User’s Guide
1-2
Security
GateLock protects your PC and home network from hackers by blocking
unauthorized external connections and cloaking your IP address, making your
computer and home network "invisible" to other people on the Internet. With its
powerful firewall features, it monitors network traffic and detects and blocks
intrusion attempts. GateLock keeps records of detected hacker attempts and can also
be configured to send email notifications about these attempts.
Aside from anti-hacker features, GateLock is also packed with Trend Micro’s
powerful antivirus technology. It can scan your incoming Post Office Protocol 3
(POP3) and outgoing Simple Mail Transfer Protocol (SMTP) mail messages and
Webmail attachments for viruses. To ensure that your antivirus protection is always
up-to-date, you can configure GateLock to automatically download updates for its
antivirus components from Trend Micro’s update server. GateLock automatically
records details of up to 30 of the most recently detected viruses and component
updates.
Sharing Capability
Your GateLock also functions as a router that makes it very easy for you to set up
your home network. It allows up to 32 users in your home or SOHO network to
simultaneously access the Internet using a single broadband connection. No driver or
software is needed to share your broadband connection as long as the Transmission
Control Protocol/Internet Protocol (TCP/IP) is installed. TCP/IP is a suite of
communication protocols used to connect hosts on the Internet.
GateLock can also function as a Dynamic Host Configuration Protocol (DHCP)
server that automatically assigns IP addresses to your devices so that you do not have
to choose and manually specify IP addresses.
Ease of Use
GateLock is a plug-and-play device that requires minimal setup. With your preferred
Web browser (Microsoft®Internet Explorer 5.0 or higher, or Netscape®Navigator
4.5 or higher), you can configure GateLock in a matter of minutes.
To make it even easier, a Quick Setup wizard is included to lead you through the
initial configuration steps. For advanced users who need to perform extra tasks like