Trend Micro GateLock User manual

Trend Micro
GateLock
Getting Started Guide
®
™

Table of Contents
i
Table of Contents
Chapter 1: Introducing GateLock
Chapter Overview ........................................................... 1-1
What is GateLock? ..........................................................1-1
Sharing Capability .......................................................... 1-2
Ease of Use ..................................................................... 1-2
Summary of Trend Micro GateLock Features ................ 1-3
Contents of Package ........................................................1-3
Layout of GateLock’s Back Panel .................................. 1-4
PC-Hub Switch ......................................................... 1-5
PC/Hub Port ..............................................................1-5
Internet Port .............................................................. 1-5
Reset Button .............................................................. 1-5
Power Input ............................................................... 1-6
Indicator Lights on Front Panel ...................................... 1-6
Power ........................................................................1-7
Antivirus ................................................................... 1-7
Anti-Hacker ..............................................................1-7
Internet ...................................................................... 1-7
PC/HUB .................................................................... 1-7
Chapter 2: Installing GateLock
Requirements .................................................................. 2-1
Step 1 of 2: Connect the Cables ................................ 2-2
Step 2 of 2: Make Sure Your PC Can Talk to GateLock
2-3
Chapter 3: Configuring GateLock
Configuration Console Layout ........................................3-1
Opening the Configuration Console ............................... 3-2
Quick Setup ..................................................................... 3-3
Specify how GateLock will obtain its IP address .....3-3

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Antivirus Options ......................................................3-9
Anti-Hacker Protection ........................................... 3-11
Email Notification Options ..................................... 3-12
Online Registration ................................................. 3-14
Connection ....................................................................3-17
Connection Settings ................................................ 3-17
On-Demand Connection ......................................... 3-18
Security ......................................................................... 3-19
Antivirus Options .................................................... 3-19
Antivirus Logs ........................................................3-20
Anti-Hacker Options ............................................... 3-20
Anti-Hacker Logs ................................................... 3-20
Update ........................................................................... 3-21
Product Update ....................................................... 3-21
Update History ........................................................3-22
Settings ..........................................................................3-23
Email Notification ................................................... 3-23
Password Protection ................................................3-24
Time Zone ............................................................... 3-25
Advanced ......................................................................3-26
IP Port Forwarding .................................................. 3-26
Network Traffic Control ......................................... 3-31
Support Information ...................................................... 3-33
The Button Bar ..............................................................3-35
Chapter 4: Troubleshooting and Technical Support
Troubleshooting ..............................................................4-1
Ethernet Cables ......................................................... 4-1
Connection Timed Out ..............................................4-2
Using PING ............................................................... 4-2
Performing A Self-Test On GateLock ...................... 4-4
Trend Micro Contact Info and Online Resources ...........4-5
Technical Support ..................................................... 4-5
Registering GateLock ............................................... 4-6
Testing Installation ......................................................... 4-6

Table of Contents
iii
Trend Micro Security Center .................................... 4-7
Sending Your Virus-Infected Files to Trend Micro .. 4-7
Chapter A: Appendix A
Setting the Proxy Servers in Your Browser ............. A-1
Disabling the Proxy Server using Internet Explorer A-1
Enabling the Proxy Server with an Exception using
Internet Explorer ...................................................... A-2
Disabling the Proxy Server using Netscape ............. A-2
Enabling the Proxy Server with an Exception using
Netscape ................................................................... A-2
Activating the TCP/IP Protocol ............................... A-3
Setting the Properties for TCP/IP ............................ A-5

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Trend Micro Incorporated makes no representations or warranties with respect to the contents
or use of this document or the product described herein and specifically disclaims any express
or implied warranties as to the merchantability and fitness for any particular purpose.
Furthermore, Trend Micro Incorporated reserves the right to make changes to this document
and to the products described herein without any obligation to notify any person or entity of
such changes.
Trend Micro GateLock is a registered trademark of Trend Micro Incorporated.
All other brand and product names are trademarks or registered trademarks of their respective
companies or organizations.
Copyright © 1998-2001, Trend Micro Incorporated. No part of this publication may be
reproduced, photocopied, stored in a retrieval system, or transmitted without the express prior
written consent of Trend Micro Incorporated.
Document Part No.
Release Date: month-year

This manual, Trend Micro GateLock Getting Started Guide, is intended to introduce the main
features of the software and install it into your production environment. You should read
through it prior to installing or using the software.
Detailed information about how to use specific features within the software are available in
the online help file and online Solution Bank at Trend Micro’s Web site.
At Trend Micro, we are always seeking to improve our documentation. If you have questions,
comments, or suggestions about this or any Trend documents, please contact us at
[e-mail]. Your feedback is always welcome. Please evaluate this
documentation on the following site: http://www.antivirus.com/download/documentation/
rating.asp?prod=[ ]&ver=[ ] &doc=[ ] .

1-1
Chapter 1
Introducing GateLock
Chapter Overview
This chapter:
• Introduces the main features and advantages of using GateLock
• Lists and illustrates the items included in the standard GateLock package
• Explains the usage of GateLock’s indicator lights and ports
What is GateLock?
Trend Micro GateLock is an all-in-one, plug-and-play Internet appliance designed for
home and small office/home office (SOHO) networks that use a broadband
connection. GateLock protects you from hackers with its powerful firewall features
and scans your incoming and outgoing mail using Trend Micro’s market-tested
antivirus technology.
Your GateLock also serves as a router for your small office/home office network that
allows multiple computers to share a single broadband connection to simultaneously
access the Internet.

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Security
GateLock protects your PC and home network from hackers by blocking
unauthorized external connections and cloaking your IP address, making your
computer and home network "invisible" to other people on the Internet. With its
powerful firewall features, it monitors network traffic and detects and blocks
intrusion attempts. GateLock keeps records of detected hacker attempts and can also
be configured to send you email notifications about these attempts.
Aside from anti-hacker features, GateLock is also packed with Trend Micro’s
powerful antivirus technology. It can scan your incoming POP3 and outgoing SMTP
mail messages, and even your Web-based email attachments, for viruses. To ensure
that your antivirus protection is always up-to-date, you can set up GateLock to
automatically download updates for its antivirus components from Trend Micro’s
update server. GateLock automatically records details of up to 30 most recently
detected viruses and antivirus component updates.
Sharing Capability
Your new GateLock also functions as a router that makes it very easy for you to set
up your home network. It allows up to 32 users in your home network to
simultaneously access the Internet using a single broadband connection. No driver or
software is needed to share your broadband connection as long as the TCP/IP
protocol is installed.
GateLock can also function as a DHCP server that automatically assigns IP addresses
to your devices so that you do not have to choose and manually set up IP addresses.
Ease of Use
GateLock is a plug-n-play device that requires minimal setup. With your preferred
Web browser (Microsoft Internet Explorer or Netscape Navigator, 4.0 or above), you
can configure GateLock in a matter of minutes.
To make it even easier, a Quick Setup wizard is included to lead you through the
initial configuration steps. Advanced users who need to perform extra tasks like
mapping IP addresses or port numbers for their servers and customizing firewall
rules, Gatelock’s intuitive configuration console enables quick configuration. Even if

Introducing GateLock
1-3
you have no knowledge of networking, you can take advantage of the convenience,
protection, and speed afforded by GateLock within minutes.
Summary of Trend Micro GateLock Features
• Antivirus protection with no installation required. Scans POP3 and SMTP mail
message and Webmail attachments
• Automatic and manual updates of antivirus components, keeping you constantly
protected against virus attacks through the Internet.
• Robust anti-hacker protection and customizable intrusion detection and network
traffic control rules
• Email notification for detected hacker attempts and available GateLock software
updates
• Internet access sharing
• Multiple PCs (up to 32 computers) can access the Internet through a single xDSL
or cable modem line (Network Address Translation) with only one purchased IP
address, by connecting GateLock to a hub. Works with any Ethernet connection
• Can act as a DHCP server on the LAN to dynamically assign IP addresses to
GateLock. This makes setting up your home network much easier
• If your ISP dynamically assigns IP addresses to you, GateLock can still act as a
DHCP client on the WAN to automatically receive each IP address assigned by
your ISP
• Hides the IP addresses of your PCs from potential intruders, making it harder for
hackers to attack your PC.
Contents of Package
Illustrated below are the items included in your GateLock package.

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FIGURE 1-1. Contents of the GateLock Package
• The GateLock main unit
• Power cord (connects GateLock to your power source)
• CAT5 UTP Ethernet cable (connects from local GateLock port to Ethernet port on
PC, or Uplink port on hub/switch)
•ThisGateLock Getting Started Guide
Layout of GateLock’s Back Panel
Figure 1-2 shows the back panel of your GateLock unit. This is where you connect
the power adapter and the network cable from you PC or hub and to your xDSL or
cable modem. The PC/HUB dipswitch and the Reset button can also be found here.
FIGURE 1-2. Back Panel of your GateLock unit

Introducing GateLock
1-5
From left to right, the five items on the back panel are:
•PC-Hub Switch
•PC/Hub Port
•Internet Port
•Reset Button
•PWR (Power Input)
The usage of each of these five items is explained below.
PC-Hub Switch
The PC-Hub switch is a dipswitch which toggles between “PC mode” and “Hub
mode.” If you will be using GateLock with one PC, move the switch to the right, the
PC side. If you will be using Gatelock with a hub which is connected to multiple
PCs, move the switch to the left, the HUB side.
PC/Hub Port
Provided in your GateLock package is a CAT5 UTP Ethernet straight-through cable.
Connect one end of this cable to GateLock’s PC/Hub port, and connect the other end
to the Ethernet port on the PC or Hub.
Internet Port
This is where you will connect your cable or xDSL modem. Connect one end of the
UTP Ethernet cross-over cable (provided by your ISP) to GateLock’s Internet Link
port, and the other end to your cable or xDSL modem.
Reset Button
When you press Reset, GateLock’s configuration values will be reset to the default
values. To prevent accidental activation, the Reset button is slightly recessed within
the rear GateLock panel. To reach the Reset button, simply insert the tip of a pen or
similar object into the opening and push in lightly.
Note: To see all of GateLock’s default settings, as well as the procedure to alter the values to
your own specifications, please refer to Chapter 2.

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Power Input
The power input port is identified as PWR on the back of the GateLock router. This
is where you will connect the AC power cord which is included in the GateLock
package. (Output: 5 volt direct current, 3 amperes.)
Indicator Lights on Front Panel
Shown below is the front panel of the GateLock box. This is where the various
indicator lights are located. All indicator lights display in red when illuminated.
FIGURE 1-3. Front Panel of your GateLock unit
The eight lights on the front panel are:
•Power
•Antivirus
•Anti-Hacker
•Internet
•PC/Hub
The usage of each of these eight lights is explained below.

Introducing GateLock
1-7
Power
When GateLock is connected to a power source, the Powerlight will be illuminated.
The Power light will be off when electricity is not reaching the unit.
Note: To connect Gatelock to a power source, plug the power adapter (furnished in your
GateLock package) into the PWR port on GateLock’s back panel.
Antivirus
If GateLock’s Antivirus feature is enabled, the Antivirus light will be illuminated.
By default, the Antivirus function is enabled and is set to a value of Delete. That is,
GateLock will scan your incoming email for viruses, and if a virus is found, it will
delete the file containing the virus. See Chapter 2 to learn how to change this setting.
Anti-Hacker
If GateLock’s Anti-Hacker feature is enabled, the Anti-Hacker light will be
illuminated. By default, the Anti-Hacker function is enabled and will block
unsolicited inbound traffic according to GateLock’s internal pre-defined rules. See
Chapter 2 to learn how to change this setting.
Note: To see all of GateLock’s default settings, as well as the procedure to alter the values to
your own specifications, please refer to Chapter 2.
Internet
If the Internet light is blinking or flickering, this indicates that there is currently
some traffic on the Internet line. When there is no traffic, the light will be off.
PC/HUB
The PC/HUB light will blink every few seconds when there is any traffic being sent
from a PC to GateLock on the PC/HUB line.
You are now ready for Chapter 2 which explains how to set up your GateLock.

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2-1
Chapter 2
Installing GateLock
This chapter explains how to set up and connect your GateLock to your PC or hub.
Requirements
• You must have a broadband connection installed in your home. The broadband
connection may be via an xDSL (ADSL, SDSL, IDSL, or VDSL) modem or cable
modem.
• If you are using GateLock to connect multiple PCs to the Internet, you will need a
hub. The hub is not included in the GateLock package. You can purchase it at most
computer stores. Please refer to the Appendix of this Getting Started Guide and to
the user manual furnished with your hub for information about how to connect
your PCs to a hub.
FIGURE 2-1. Broadband Connection of One Computer to the ISP Without GateLock

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Step 1 of 2: Connect the Cables
If you are connecting a single PC to the Internet:
FIGURE 2-2. Connecting One PC to the Internet with GateLock
1. Plug one end of your network cable to your PC’s LAN/Ethernet card port and
plug the other end into the PC/HUB port on GateLock’s rear panel.
2. Take the red network cable that comes with your GateLock package:
a. Plug one end of the red network cable into the Internet port on GateLock’s
rear panel.
b. Plug the other end of the red network cable into your xDSL or cable modem’s
network port.
c. Move the PC/HUB dipswitch on GateLock’s rear panel to the PC side.
3. Connect the power adapter that comes with your GateLock to the PWR port on
the rear panel and plug the other end into a power socket.
If you are connecting multiple PCs to the Internet:
FIGURE 2-3. Connecting Multiple PCs to the Internet with GateLock

Installing GateLock
2-3
1. For each PC, plug one end of the network cable into your PC’s LAN/Ethernet
port and plug the other end into one of the ports of your hub.
2. Take the red network cable that comes with your GateLock package:
a. Plug one end of the red cable into the PC/HUB port on the rear panel of
GateLock.
b. Connect the hub to your GateLock:
• If your hub has a network port labeled “Uplink,” plug the other end of the
red network cable into the “Uplink” port of the hub. Move the PC/HUB
dipswitch on GateLock’s rear panel to the PC side.
• If your HUB does not have a network port labeled “Uplink,” plug the
other end of the red network cable into any port of the HUB. Move the
PC/HUB dipswitch on GateLock’s rear panel to the HUB side.
3. Plug one end of another network cable into the Internet port on GateLock’s rear
panel and plug the other end into your xDSL or cable modem’s network port.
4. Connect the power adapter that comes with your GateLock to the PWR port on
the rear panel and plug the other end into a power socket.
Step 2 of 2: Make Sure Your PC Can Talk to GateLock
For each PC that is directly connected to GateLock, or indirectly connected to
GateLock through a hub:
1. Restart your PC.
2. Open your Web browser (Netscape Navigator version 4.0 or above, or Microsoft
Internet Explorer 4.0 or above) on your PC, and go to http://192.168.1.254. If
you can see the welcome screen of GateLock’s configuration console, your PC
can successfully recognize GateLock. Skip the succeeding steps and go directly
to Configuring GateLock starting on page 2-1.
3. If you cannot see the welcome screen of GateLock’s configuration console:
• Verify that your PC is obtaining its IP address automatically via DHCP.
Detailed instructions for this procedure can be found in the section of the
Appendix entitled Setting the Properties for TCP/IP on page A-5. If you
changed your PC’s TCP/IP settings, please repeat Steps 1 and 2.
• If, after you have changed your PC’s TCP/IP settings, you still cannot see the
welcome screen of GateLock’s configuration console, check if your Web
browser’s proxy settings are correct. Detailed instructions for this procedure

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can be found in the section of the Appendix entitled Setting the Proxy
Servers in Your Browser on page A-1.
• Toggle the PC/HUB dipswitch on GateLock’s rear panel and repeat Steps 1
and 2.
• For further assistance, contact your GateLock dealer.
If you see the welcome screen of the configuration console, you are now ready for
Chapter 3 which explains how to configure your GateLock’s various functions.