Trend Micro GateLock User manual

Trend Micro
GateLock
Getting Started Guide
®
™

Table of Contents
i
Table of Contents
Chapter 1: Introducing GateLock
Chapter Overview ........................................................... 1-1
What is GateLock? ..........................................................1-1
Sharing Capability .......................................................... 1-2
Ease of Use ..................................................................... 1-2
Summary of Trend Micro GateLock Features ................ 1-3
Contents of Package ........................................................1-3
Layout of GateLock’s Back Panel .................................. 1-4
PC-Hub Switch ......................................................... 1-5
PC/Hub Port ..............................................................1-5
Internet Port .............................................................. 1-5
Reset Button .............................................................. 1-5
Power Input ............................................................... 1-6
Indicator Lights on Front Panel ...................................... 1-6
Power ........................................................................1-7
Antivirus ................................................................... 1-7
Anti-Hacker ..............................................................1-7
Internet ...................................................................... 1-7
PC/HUB .................................................................... 1-7
Chapter 2: Installing GateLock
Requirements .................................................................. 2-1
Step 1 of 2: Connect the Cables ................................ 2-2
Step 2 of 2: Make Sure Your PC Can Talk to GateLock
2-3
Chapter 3: Configuring GateLock
Configuration Console Layout ........................................3-1
Opening the Configuration Console ............................... 3-2
Quick Setup ..................................................................... 3-3
Specify how GateLock will obtain its IP address .....3-3

Trend Micro GateLock Getting Started Guide
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Antivirus Options ......................................................3-9
Anti-Hacker Protection ........................................... 3-11
Email Notification Options ..................................... 3-12
Online Registration ................................................. 3-14
Connection ....................................................................3-17
Connection Settings ................................................ 3-17
On-Demand Connection ......................................... 3-18
Security ......................................................................... 3-19
Antivirus Options .................................................... 3-19
Antivirus Logs ........................................................3-20
Anti-Hacker Options ............................................... 3-20
Anti-Hacker Logs ................................................... 3-20
Update ........................................................................... 3-21
Product Update ....................................................... 3-21
Update History ........................................................3-22
Settings ..........................................................................3-23
Email Notification ................................................... 3-23
Password Protection ................................................3-24
Time Zone ............................................................... 3-25
Advanced ......................................................................3-26
IP Port Forwarding .................................................. 3-26
Network Traffic Control ......................................... 3-31
Support Information ...................................................... 3-33
The Button Bar ..............................................................3-35
Chapter 4: Troubleshooting and Technical Support
Troubleshooting ..............................................................4-1
Ethernet Cables ......................................................... 4-1
Connection Timed Out ..............................................4-2
Using PING ............................................................... 4-2
Performing A Self-Test On GateLock ...................... 4-4
Trend Micro Contact Info and Online Resources ...........4-5
Technical Support ..................................................... 4-5
Registering GateLock ............................................... 4-6
Testing Installation ......................................................... 4-6

Table of Contents
iii
Trend Micro Security Center .................................... 4-7
Sending Your Virus-Infected Files to Trend Micro .. 4-7
Chapter A: Appendix A
Setting the Proxy Servers in Your Browser ............. A-1
Disabling the Proxy Server using Internet Explorer A-1
Enabling the Proxy Server with an Exception using
Internet Explorer ...................................................... A-2
Disabling the Proxy Server using Netscape ............. A-2
Enabling the Proxy Server with an Exception using
Netscape ................................................................... A-2
Activating the TCP/IP Protocol ............................... A-3
Setting the Properties for TCP/IP ............................ A-5

Trend Micro GateLock Getting Started Guide
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Trend Micro Incorporated makes no representations or warranties with respect to the contents
or use of this document or the product described herein and specifically disclaims any express
or implied warranties as to the merchantability and fitness for any particular purpose.
Furthermore, Trend Micro Incorporated reserves the right to make changes to this document
and to the products described herein without any obligation to notify any person or entity of
such changes.
Trend Micro GateLock is a registered trademark of Trend Micro Incorporated.
All other brand and product names are trademarks or registered trademarks of their respective
companies or organizations.
Copyright © 1998-2001, Trend Micro Incorporated. No part of this publication may be
reproduced, photocopied, stored in a retrieval system, or transmitted without the express prior
written consent of Trend Micro Incorporated.
Document Part No.
Release Date: month-year

This manual, Trend Micro GateLock Getting Started Guide, is intended to introduce the main
features of the software and install it into your production environment. You should read
through it prior to installing or using the software.
Detailed information about how to use specific features within the software are available in
the online help file and online Solution Bank at Trend Micro’s Web site.
At Trend Micro, we are always seeking to improve our documentation. If you have questions,
comments, or suggestions about this or any Trend documents, please contact us at
[e-mail]. Your feedback is always welcome. Please evaluate this
documentation on the following site: http://www.antivirus.com/download/documentation/
rating.asp?prod=[ ]&ver=[ ] &doc=[ ] .

1-1
Chapter 1
Introducing GateLock
Chapter Overview
This chapter:
• Introduces the main features and advantages of using GateLock
• Lists and illustrates the items included in the standard GateLock package
• Explains the usage of GateLock’s indicator lights and ports
What is GateLock?
Trend Micro GateLock is an all-in-one, plug-and-play Internet appliance designed for
home and small office/home office (SOHO) networks that use a broadband
connection. GateLock protects you from hackers with its powerful firewall features
and scans your incoming and outgoing mail using Trend Micro’s market-tested
antivirus technology.
Your GateLock also serves as a router for your small office/home office network that
allows multiple computers to share a single broadband connection to simultaneously
access the Internet.

Trend Micro GateLock Getting Started Guide
1-2
Security
GateLock protects your PC and home network from hackers by blocking
unauthorized external connections and cloaking your IP address, making your
computer and home network "invisible" to other people on the Internet. With its
powerful firewall features, it monitors network traffic and detects and blocks
intrusion attempts. GateLock keeps records of detected hacker attempts and can also
be configured to send you email notifications about these attempts.
Aside from anti-hacker features, GateLock is also packed with Trend Micro’s
powerful antivirus technology. It can scan your incoming POP3 and outgoing SMTP
mail messages, and even your Web-based email attachments, for viruses. To ensure
that your antivirus protection is always up-to-date, you can set up GateLock to
automatically download updates for its antivirus components from Trend Micro’s
update server. GateLock automatically records details of up to 30 most recently
detected viruses and antivirus component updates.
Sharing Capability
Your new GateLock also functions as a router that makes it very easy for you to set
up your home network. It allows up to 32 users in your home network to
simultaneously access the Internet using a single broadband connection. No driver or
software is needed to share your broadband connection as long as the TCP/IP
protocol is installed.
GateLock can also function as a DHCP server that automatically assigns IP addresses
to your devices so that you do not have to choose and manually set up IP addresses.
Ease of Use
GateLock is a plug-n-play device that requires minimal setup. With your preferred
Web browser (Microsoft Internet Explorer or Netscape Navigator, 4.0 or above), you
can configure GateLock in a matter of minutes.
To make it even easier, a Quick Setup wizard is included to lead you through the
initial configuration steps. Advanced users who need to perform extra tasks like
mapping IP addresses or port numbers for their servers and customizing firewall
rules, Gatelock’s intuitive configuration console enables quick configuration. Even if