Tripp Lite SmartOnline User manual

1
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Owner’s Manual
SmartOnline™
True On-Line Tower UPS Systems
Not suitable for mobile applications.
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
Copyright ©2011 Tripp Lite. All rights reserved. SmartOnline™ is a trademark of Tripp Lite.
For latest updates, please visit www.tripplite.com
Important Safety Instructions 2
Installation 3
Basic Operation 6
Troubleshooting 10
Battery Replacement 11
Storage and Service 12
Warranty Registration 13
Español 14
Français 27
201102091 93-3092.indb 1 3/29/2011 5:36:39 PM

2
Important Safety Instructions
SAVE THESE INSTRUCTIONS
This manual contains instructions and warnings that should be followed during the installation,
operation and storage of all Tripp Lite UPS Systems. Failure to heed these warnings may
affect your warranty.
UPS Location Warnings
• InstallyourUPSindoors,awayfromexcessmoistureorheat,conductivecontaminants,dustor
direct sunlight.
• Forbestperformance,keeptheindoortemperaturebetween32ºFand104ºF
(0ºCand40ºC).
• LeaveadequatespacearoundallsidesoftheUPSforproperventilation.
• Donotmountunitwithitsfrontorrearpanelfacingdown(atanyangle).Mountingin
this manner will seriously inhibit the unit’s internal cooling, eventually causing product
damage not covered under warranty.
UPS Connection Warnings
• ConnectyourUPSdirectlytoaproperlygroundedACpoweroutlet.DonotplugtheUPSinto
itself; this will damage the UPS.
• DonotmodifytheUPS’splug,anddonotuseanadapterthatwouldeliminatetheUPS’sground
connection.
• DonotuseextensioncordstoconnecttheUPStoanACoutlet.
• IftheUPSreceivespowerfromamotor-poweredACgenerator,thegeneratormust
provideclean,filtered,computer-gradeoutput.
Equipment Connection Warnings
• Useofthisequipmentinlifesupportapplicationswherefailureofthisequipmentcanreasonably
beexpectedtocausethefailureofthelifesupportequipmentortosignificantlyaffectitssafety
oreffectivenessisnotrecommended.Donotusethisequipmentinthepresenceofa
flammableanestheticmixturewithair,oxygenornitrousoxide.
• DonotconnectsurgesuppressorsorextensioncordstotheoutputofyourUPS.Thismight
damage the UPS and may affect the surge suppressor and UPS warranties.
Battery Warnings
• Batteriescanpresentariskofelectricalshockandburnfromhighshort-circuitcurrent.Observe
properprecautions.Donotdisposeofthebatteriesinafire.DonotopentheUPSorbatteries.
Donotshortorbridgethebatteryterminalswithanyobject.UnplugandturnofftheUPSbefore
performingbatteryreplacement.Usetoolswithinsulatedhandles.Therearenouser-serviceable
partsinsidetheUPS.Batteryreplacementshouldbeperformedonlybyauthorizedservice
personnelusingthesamenumberandtypeofbatteries(SealedLead-Acid).Thebatteriesare
recyclable.Refertoyourlocalcodesfordisposalrequirementsorvisitwww.tripplite.com/
UPSbatteryrecycling for recycling information. Tripp Lite offers a complete line of UPS System
ReplacementBatteryCartridges(R.B.C.).VisitTrippLiteontheWebatwww.tripplite.com/support/
battery/index.cfmtolocatethespecificreplacementbatteryforyourUPS.
201102091 93-3092.indb 2 3/29/2011 5:36:40 PM

2
1Your model may differ.
Your model
may differ.
3
1
Your model
may differ.
3
Installation
Connection and Start-Up
1Plug your UPS’s line cord into an
electrical outlet.
Your UPS must be connected to a dedicated
circuit of sufficient amperage. Note, however,
that the select models may be fitted with
different plug types. Refer to the “OP Rating/Plug
Rating” chart printed on the top of your UPS.
Once your UPS is plugged in, the fan and all
IndicatorLightswillturnON.The“LINE”and
“LOADACTIVEMETER”LEDswillilluminateand
the UPS will emit a beep to indicate normal
operation. However, power is not supplied to
yourUPS’sACoutletsuntiltheUPSisturnedon.
2Plug your equipment into your UPS.
Your UPS is designed to support computer
equipmentonly.YouwilloverloadyourUPSif
you connect household appliances or laser
printerstotheUPS’soutlets.
3Turn your UPS ON:
• Pressthe“ON/TEST”Button
• Holditforseveralsecondsuntilyouheara
beep
• Releaseit
Your UPS will begin providing AC power to its
outlets.The“ONLINE”LEDwillilluminate.
Note: UPS system will function properly upon initial
startup; however, maximum runtime for the unit’s
battery will only be accessible after it has been
charged for 24 hours.
Optional Connections
Your UPS will function properly without these connections.
1Phone Line or Phone/Network Line
Surge Suppression
YourUPShasjackswhichprotectagainst
surges on a phone or network line.* Using
appropriate network cords connect your wall
jacktotheUPSjackmarked“IN.”Connectyour
equipmenttotheUPSjackmarked“OUT.”
Makesuretheequipmentyouconnecttothe
UPS’sjacksisalsoprotectedagainstsurgeson
the AC line.
*NotcompatiblewithPoE(PowerOverEthernet)
applications.
201102091 93-3092.indb 3 3/29/2011 5:36:41 PM

2a
Your model
may differ.
2b
Your model
may differ.
4-5
3a
Your model
may differ.
3b
4
Installation continued
2USB and RS-232 Serial
Communications
UsetheincludedUSBcable(see 2a)and/or
DB9serialcable(see 2b )toconnectthe
communication port of your computer to the
communicationportofyourUPS.Installonyour
computer the Tripp Lite PowerAlert Software
appropriatetoyourcomputer’soperating
system.
3EPO Port Connection
This optional feature is only for those
applicationsthatrequireconnectiontoa
facility’sEmergencyPowerOff(EPO)circuit.
WhentheUPSisconnectedtothiscircuit,it
enablesemergencyshutdownoftheUPS’s
inverter and inhibits transfer to internal bypass.
Using the cable provided, connect the EPO port
of your UPS (see 3a)toauser-supplied
normally closed or normally open switch
according to the circuit diagram (see 3b).
Note:
1. If using a cable other than what is supplied, the
cable should not exceed 350 feet or have a
resistance of greater than 10 ohms.
2. If a non-latching EPO switch is used, the EPO must
be held for a minimum of 1 second. This does not
apply to a latching EPO switch.
CAUTION: The EPO port is not a phone line
surge suppressor; do not connect a phone
line to this port.
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4
Your model
may differ.
5
Installation continued
UPS Unit State when asserting EPO with AC line present:
LEDs Output Fans Serial SNMP USB
OFF OFF ON ON ON ON
To restart the UPS unit after asserting EPO with AC line present:
Option 1:
1.VerifythattheEPOassertionhasbeenremovedorcleared.
2.PressOFFbuttonuntilyouhearaclick(approx.1second).
3.PressONbuttonandUPSoutputwillturnbackon.
Option 2:
1.VerifythattheEPOassertionhasbeenremovedorcleared.
2. Remove AC line power to the UPS unit.
3.ReapplyAClinepower.NowtheUPSwillstartbackupinnormaloperationmode.
UPS Unit State when asserting EPO without AC line power:
LEDs Output Fans Serial SNMP USB
OFF OFF OFF OFF OFF OFF
To restart the UPS unit after asserting EPO without AC line power:
1.VerifythattheEPOassertionhasbeenremovedorcleared.
2. Reapply AC line power to the UPS unit. Now the UPS will start back up in normal operation
mode.
4External Battery Connection
Checktoensurethattheexternalbatteriesyou
are connecting match the voltage listed on your
UPS’sbatteryconnector.Addingexternal
batteries will increase recharge time as well as
runtime.Seethebatterypackowner’smanual
forcompleteinstallationinstructions.Makesure
cables are fully inserted into their connectors.
Small sparks may result during battery
connection;thisisnormal.Donotconnector
disconnect battery packs when the UPS is
running on battery power.
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6
Basic Operation
Front Panel Switches
“ON/TEST” Button: This switch controls four separate UPS functions:
UPS Power ON
To turn the UPS on, press this button, hold it for several seconds until you
hearabeep,thenreleaseit.The“ONLINE”LEDwillilluminate.
UPS Self-Test
Duringnormalon-lineoperation,pressthisbuttonandholdituntilyou
hearabeep.Thisinitiatesa10-secondself-testofthebattery.TheUPS
willshifttobatterypower(allLEDswillilluminate)fortenseconds.
Alarm Silence
TosilencetheUPS“on-battery”alarm,pressthisbuttonandholdituntil
you hear a beep.
UPS Cold Start
TouseyourUPSasastand-alonepowersourcewhenACpoweris
unavailable(i.e.duringablackout),pressthisbuttonandholdituntilyou
hear a beep. The UPS will then provide battery power to its outlets.*
* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating
from battery power.
“OFF” Button: This button turns power OFF at the UPS receptacles. Press
this switch, hold it until you hear a beep, then release it. The UPS will
continue charging and the fan will continue to cool internal components
even after you turn the UPS receptacles off. To turn the UPS OFF
completely,includingthecharger,disconnecttheUPS’spowercordafter
pressing the “OFF” switch.
Front Panel Indicator Lights
“ONLINE”LED:This green light will illuminate constantly to indicate the
UPSisperformingnormalon-lineoperation(filteringandresynthesizing
incomingAClinevoltagetoprovidepuresinewaveoutput).Whenthislight
isilluminated,youcanmonitortheloadlevelofyourUPSonthe“LOAD
ACTIVEMETER”LEDs.
“LINE”LED: This green light will illuminate constantly to indicate the utility
suppliedAClinevoltageatyourwalloutletisnominal.Itwillflashifthe
linevoltageisoutsidethenominalrange(eithertoolowortwohigh).No
actionisrequiredonyourpartwhentheLEDflashes;theUPScontinuously
andautomaticallyfiltersAClinepowertoprovideyourequipmentwithpure
sinewaveACpower,regardlessofbrownoutorovervoltageconditions.If
thislightisoff,thenAClinevoltageisnotpresent(blackout)orisatan
extremelyhighvoltage,andtheUPSwillprovideconnectedequipmentwith
power from battery.
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7
Basic Operation continued
“BYPASS”LED:ThisyellowlightwillflashtoindicatethattheDC/AC
inverterisdeactivatedandtheUPSisinthe“Bypass”mode.Duringnormal
operationthisLEDwilllightbrieflywhentheunitispluggedin,butifan
internal fault or overload occurs this light will flash constantly and the fault
LEDwillilluminatetoshowthatconnectedequipmentwillreceivefiltered
ACmainspower,butwillnotreceivebatterypowerduringablackout.In
thiscase,contactTrippLiteforservice.IftheUPShasbeenplacedinto
EconomyMode(availableonselectUPSsystems),itconfiguresanonline
UPStofunctionasaswitchingUPS.WhentheUPSsystemisinEconomy
Mode,itoperatesatincreasedefficiencywhileACutilitypowerisavailable
(within+/-10%nominal)andswitchestobatterypowerifACutilitypower
isinterrupted.Theyellow“BYPASS”LEDwillremainonwhentheUPS
systemisinEconomyMode.(Formoreinformationonhowtoaccessthe
EconomyMode,pleaserefertothePowerAlertsoftwareUser’sManual.)
“FAULT”LED(selectmodelsonly):This red light will flash when your UPS
detectsaninternalfault(overheating,overvoltages,etc.)orwhenitdetects
awiringfaultinyourwalloutlet(reversedphases,missingground,etc.)
The UPS will only detect wiring faults when it is plugged into a utility outlet
butnotturnedON.IfthelightpersistsafterrestartingtheUPS,contactan
electrician to check the AC line. Your UPS will identify the presence of most
(butnotall)wiringfaults.
“LOADACTIVEMETER”LED:This green light will illuminate when your
UPSisreceivingACpowertoindicatethatthesetoffourdual-function
LEDsisdisplayingtheloadlevelofyourUPS.
“BATTACTIVEMETER”LED:This green light will illuminate when your UPS
isoperatingfrombatterypowertoindicatethatthesetoffourdual-
functionLEDsisdisplayingthebatterychargelevelofyourUPS.Note:the
“ONBATT”LEDwillalsobeilluminated.
“OVERLOAD”LED:This red light will illuminate constantly to indicate that
yourUPS’scapacityhasbeenexceededwhileitisinon-lineoperation.The
UPSalarmwillbeepcontinuously.Immediatelyremoveoverloaduntillight
andalarmgoesoff.Ifyoudonotimmediatelyremovetheoverload,the
UPSwilltransferfromon-linetobypassoperation.
“BATTLOW”LED:ThisyellowlightwillilluminatewhenyourUPS’sbattery
charge level is low. The UPS alarm will beep until either the battery charge
isdepletedorthebatteriesareadequatelyrecharged.
“ONBATT”LED:This green light will illuminate constantly to indicate that
AClinevoltageisnotpresentandyourUPSisprovidingyourequipment
with battery power. The UPS will also beep every two seconds, unless
silencedbythe“ON/TEST”Button.Whenthislightisilluminated,youcan
monitorthebatterychargelevelofyourUPSonthe“BATTACTIVEMETER”
LEDs.
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NEMA5-15R
NEMA5-15/20R
Other outlet types not shown 8
Basic Operation continued
“REPLACEBATT”LED:This red light will illuminate constantly and the UPS
alarmwillbeepevery2secondsifyourUPS’smicroprocessordetectsa
batteryfaultorifyourUPSfailstheautomaticself-test(afteryouturnyour
UPSON)andtheUPSbatteryislessthanfullycharged.LettheUPS
system charge for at least 12 hours and perform a self test using the “ON/
TESTButton”.Ifthelightcontinuestostayon,contactTrippLitefor
service.
Rear Panel
Accessory Slot: Remove the small cover panel from this slot to use
optional accessories to remotely monitor and control your UPS. Contact
TrippLiteCustomerSupportat(773)869-1234formoreinformation,
includingalistofavailableSNMP,networkmanagementandconnectivity
products.
ExternalBatteryPackConnector(configurationvariesbymodel):Use
toconnectoptionalTrippLiteBatteryPacksforadditionalruntime.Contact
TrippLiteCustomerSupportat(773)869-1234fortheappropriateTripp
Litebatterypacktoconnect.RefertoinstructionsavailablewiththeBattery
Pack for complete connection information and safety warnings.
Fan: ThefancoolstheUPS’sinternalcomponents.Itisalwaysonwhen
line power is present.
Input Circuit Breaker Switch: This resettable breaker prevents high input
currentfromdamagingtheUPSortheattachedload.Ifthisbreakertrips,
make sure your UPS is connected to AC power of the proper voltage before
resetting the circuit breaker by pushing the breaker switch in.
Input Cord: This permanently attached power cord connects your UPS to a
power outlet.
ACReceptacles(VariedbyModel):These15-,20-and30-amp
receptaclesprovideyourconnectedequipmentwithpuresine-waveAC
output from the AC line during normal operation and from battery power
during blackouts and severe brownouts. Power provided at these outlets is
filteredtoprotectconnectedequipmentagainstdamagingsurgesandline
noise. The receptacles are divided into numbered load banks, as labelled
on the unit. Using PowerAlert software and cabling, load banks one and
two may be individually turned off and on from a remote location, allowing
userstoresetorrebootconnectedequipment.
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9
Basic Operation continued
Telephone/Network Protection Jacks: Thesejacksprotectyour
equipmentagainstsurgesoveratelephone/networkdataline.Connecting
yourequipmenttothesejacksisoptional.YourUPSwillworkproperly
withoutthisconnection.NotcompatiblewithPoE(PowerOverEthernet)
applications.
Communications
CommunicationsPorts(USBorRS-232):These ports connect your UPS
toanyworkstationorserver.UsewithTrippLite’sPowerAlertSoftwareand
included cables to enable your computer to automatically save open files
andshutdownequipmentduringablackout.AlsousePowerAlertSoftware
to monitor a wide variety of AC line power and UPS operating conditions.
Consult your PowerAlert Software manual or contact Tripp Lite Customer
Supportformoreinformation.See“USBandRS-232Serial
Communications” in the “Optional Connections” section for installation
instructions.
Drycontactcommunicationsaresimple,butsomeknowledgeof
electronicsisnecessarytoconfigurethem.TheDB9port’spinassignments
areshowninthediagram.IftheUPSbatteryislow,theUPSsendsasignal
bybridgingpins1and5.Ifutilitypowerfails,theUPSsendsasignalby
bridgingpins8and5.ToshuttheUPSdownremotely,shortpin3~pin9
foratleast3.8seconds.
EPO(EmergencyPowerOff)Port:Your UPS features a EPO port that
may be used to connect the UPS to a contact closure switch to enable
emergencyinvertershutdown.SeeOptionalInstallation.
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10
Troubleshooting
TheUPS’scontrolpanellightswillturnoninthesequencesbelowtosignalthattheUPSishaving
operational difficulties.
Lights(On/Flashing)andCondition Solution
On: REPLACE BATT
Condition: Replace Battery
Let the UPS system charge for at least 12 hours
and perform a self test using the "ON/Test
Switch".Ifthelightcontinuestostayon,contact
Tripp Lite for service.
On: BATT LOW, ON BATT
Condition: Battery Low
Prepare for imminent UPS shutdown.
On:BYPASS,LINE,LOAD,OVERLOAD
Condition: On Bypass due to Overload
Reduce the load the UPS supports.
Flashing:OVERLOAD
Condition: Short Circuit
Remove the cause of the short circuit from the
UPS output.
On: FAULT
Condition: Wiring Fault
Check the utility line for wiring problems such as
reversed line and neutral or a missing ground.
On: FAULT, 100%
Condition:BatteryVoltagetooHigh
RestarttheUPS.Iftheproblempersists,contact
Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 50%
Condition:OnBypassduetoHigh
OutputVoltage
RestarttheUPS.Iftheproblempersists, contact
Tripp Lite for repairs.
On: FAULT, BYPASS, LINE
Flashing: 50%
Condition: On Bypass due to Low
OutputVoltage
RestarttheUPS.Iftheproblempersists,contact
Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 25%
Condition:OnBypassduetoHigh
BusVoltage
RestarttheUPS.Iftheproblempersists, contact
Tripp Lite for repairs.
On: FAULT, BYPASS, LINE
Flashing: 25%
Condition: On Bypass due to Low
BusVoltage
RestarttheUPS.Iftheproblempersists, contact
Tripp Lite for repairs.
On: BYPASS, LINE
Flashing: FAULT
Condition:OnBypassduetoHigh
Internal Temperature
ChecktheUPStobesurethatthereisadequate
space for air to circulate near the vents and that
the fan is working properly. Restart the UPS.
Flashing: LINE
Condition: Input Abnormal
This indicates that utility power is too high or low
fortheUPStooperateinBYPASSmode,soifan
inverter failure occurs, the UPS will deliver no
output.
On: FAULT, 50%
Flashing: LINE
Condition:NoOutputduetoHighOutput
VoltageandAbnormalInput
RestarttheUPS.Iftheproblempersists,contact
Tripp Lite for repairs.
201102091 93-3092.indb 10 3/29/2011 5:36:47 PM