Triton ELINA User manual

Installation and
operating instructions
Installers please note these InstructIons are to be left wIth the user
2180685FE - August 2013
ELINA
concentric exposed mixer shower

Concentric exposed mixer shower
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation.
Telephone:
Facsimile:
E mail:
0844 980 0730
0844 980 0744
[email protected]
CONTENTS Page
MAIN COMPONENTS.................................................................... 1
INTRODUCTION............................................................................ 2
SITE REQUIREMENTS ..................................................................... 2
SAFETY WARNINGS ....................................................................... 2
PLUMBING REQUIREMENTS .......................................................... 3
WATER SYSTEM REQUIREMENTS.................................................... 3
TYPICAL COMMERCIAL INSTALLATIONS........................................ 4
INSTALLATION............................................................................... 5
FITTING THE MIXER.............................................................. 6
Outlet adapter and blanking plug.................................................. 6
Flow regulation.............................................................................. 6
To fit the flow regulator ................................................................. 7
LEAK TESTING ............................................................................... 7
ANTI-SCALD PROTECTION ............................................................ 7
COMMISSIONING.................................................................. 8
RECOMMENDED OUTLET TEMPERATURES .................................... 8
FITTING THE CONTROLS............................................................... 9
ADJUSTING THE MAXIMUM TEMPERATURE SETTING.................... 9
OPERATING THE SHOWER .................................................... 9
DIMENSIONS ............................................................................... 10
SPARE PARTS................................................................................. 11
APPROVALS .................................................................................. 12
FLOW CHART ............................................................................... 12
MAINTENANCE ............................................................................ 13
Cleaning the filters........................................................................ 13
FAULT FINDING ............................................................... 14 - 15
IN-SERVICE TESTING RECORD ...................................................... 16
Guarantee, service policy, etc...................................................rear cover

Concentric exposed mixer shower
1
Ref. Description
1. Mixer shower body
2. Blanking plug
3. Outlet adapter
4. Flow regulator
Main components
MAIN COMPONENTS
5. Mounting plate
6. Wall trim X2
7. Nut and Olive X2
7
All dimensions listed in this fitting book regarding the product and installation are approximate.
*All kits are for illustration purposes only and are not supplied unless otherwise stated.
Fig.1
5
2
6
4
3
1

Concentric exposed mixer shower
2
INTRODUCTION
This book contains all the necessary fitting and
operating instructions for your mixer shower.
Please read them carefully and read through
the whole of this book before beginning your
installation.
The shower installation must be carried out by
a suitably competent person and in sequence of
this instruction book.
Care taken during the installation will give a long
and trouble free life from your mixer shower.
SITE REQUIREMENTS
The installation must be in accordance with
water supply (water fittings) regulation 1999
and/or local Bylaws.
Water pressure requirements
Running water pressure:
Low pressure* - 0.1 bar min.
1.0 bar max.
High pressure - 1.0 bar min.
5.0 bar max.
Maximum static water pressure:
Low & High pressure - 10 bar
*This mixer shower is designed for high pressure
systems found in the UK, but can be installed
with low pressure gravity water systems with
reduced flow rates.
For effective operation of the internal seals, the
maximum static pressure must not be exceeded.
Pressure reducing valve
On sites where the running pressure is above 5
bar, the use of a suitably sized pressure reducing
valve fitted in the cold mains supply pipe work
can provide nominally equal pressures at the
mixer shower.
Water minimum flow rate
For best performance within the specified running
pressure range a minimum flow of 8 litres per
minute should be available to both inlets.
Water temperature requirements
Recommended maximum: = 65°C
Minimum hot water temperature: = 55°C
Maximum cold water temperature: = 25°C
A stored water temperature of 60°C is
considered sufficient to meet all normal
requirements and will minimise the effects of
scale in hard water areas.
Water temperature adjustment and
thermal safety
The mixed water temperature can be adjusted
from cold through to a top limit which must
be preset during installation with full anti-scald
protection throughout the range (35°C to 40°C)
providing the hot water temperature at the inlet
remains 10°C above the outlet temperature.
Should there be a loss of flow to either incoming
supply then- water from the shower will stop or
be reduced until both supplies are restored.
SAFETY WARNINGS
a. DO NOT choose a position where the shower
could become frozen.
b. DO NOT connect this mixer shower to any
form of tap or fitting not recommended by
the manufacturer.
c. DO NOT allow the inlet pressure or flow
rates to operate outside the guidelines laid
out in ‘site requirements’.
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply
(or vice versa).

Concentric exposed mixer shower
3
PLEASE NOTE: Any reference made to ‘The BuildCert
TMV scheme’ is for reference only. This valve is not
TMV2 approved.
PLUMBING REQUIREMENTS
DO NOT use jointing compounds on any pipe
fittings for the installation.
DO NOT solder fittings near the mixer unit
as heat can transfer along the pipework and
damage the mixer valve.
DO NOT subject the unit to a water temperature
above 80°C during installation, use, maintenance
or disinfection.
IMPORTANT:
• ThelayoutandsizingofpipeworkMUST
be such that nominally equal inlet supply
pressures are achieved and the effects of
other draw-offs are minimised.
• Thepipe-workshouldbeinstalledsuch
that other taps and appliances being
operated elsewhere on the premises do not
significantly affect the flow.
• Whenconnectingpipe-workavoidusing
tight 90° elbows; swept or formed bends will
give the best performance.
• ThehotwaterpipeentryMUST be made to
the left-hand side inlet, marked HOT, ‘H’ or
with a red/orange label.
• Suitableisolatingvalves(complyingwith
Water Regulations and Bylaws) MUST be
fitted on the hot and cold water supplies
to the shower as an independent means
of isolating the water supplies should
maintenance or servicing be necessary.
• Itispreferabletoushthepipe-worktoclear
the system of debris and check for leaks
before connecting to the mixer.
• Themixerinletscontainremovablelters
that may become blocked if debris is not
flushed through before fitting.
(Commercial applications)
• Itisrecommendedthatforallcommercial
applications, easily accessible, in-line filters
are used to aid maintenance.
Hard water areas
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm
temporary hardness), a scale inhibitor may
have to be fitted. For advice on the scale
inhibitor, please contact Customer Service.
b. For best performance the showerhead MUST be
regularly cleaned to remove scale and debris.
WATER SYSTEM REQUIREMENTS
This mixer shower is suitable for:
• Gravitywatersystems.
• Pumpedgravitysystems.
• Fullymodulatingtypecombinationboilers.
• Multi-pointhotwaterheaters.
• Thermalstorage.
• Unventedsystems.
When installing this mixer with a Combination or
multi-point boiler, it may be necessary to install
flow regulation.
Check that the appliance is capable of delivering
hot water at a minimum switch-on flow rate
of 3 litres per minute. At flow rates between 3
and 8 litres per minute, the appliance MUST be
capable of raising the water temperature to 52°C
(minimum).
Water temperature at the inlet of the mixer valve
MUST remain relatively constant when flow rate
adjustments are made (refer to the appliance-
operating manual to confirm compatibility with
this mixer shower).
Where thermal store systems and instantaneous
gas water heaters are used, if excessive draw-
off take place the appliance may not be able to
maintain an adequate output temperature.
This could result in the shower temperature
becoming noticeably cooler.
Flow regulators can be fitted with high-pressure
water systems to reduce flow rate and assist
economy.
The hot supply temperature MUST remain a
minimum of 10°C hotter than the required blend
temperature for optimum performance.

Concentric exposed mixer shower
4
*(kits are for illustration purposes only)
TYPICAL COMMERCIAL INSTALLATIONS
Commercial gravity fed systems (fig.2)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures. There must be a
minimum of one metre head of water.
The minimum head distance is measured from
the base of the cold water cistern to top of the
showerhead.
Commercial unvented mains pressure
systems (fig.3)
The shower control can be installed with an
unvented, stored hot water cylinder.
For systems with no cold water take off after the
appliance-reducing valve, it will be necessary to
fit an additional drop tight pressure-reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve must be set at
the same value as the unvented package pressure
reducing valve.
Note: An additional expansion vessel may be
required if a second pressure-reducing valve is
installed. This does not apply to packages with a
cold take off after the pressure-reducing valve to
the cylinder.
TO TAPS
TO TAPS
PRESSURE
REDUCING
VALVE
CHECK
VALVE
E.R.V.
T.R.V.
PRESSURISED
HOT WATER
Pump
Cold water cistern
Vent
Hot
water
cylinder
>50°C
Drain at the lowest point
Drain
Hot water return
Hot water
Cold water to taps
60 2.5°C
Cold feed to Calorifier
<20°C
*Fig.3 *(diagrammatic view – not to scale)
*Fig.2 *(diagrammatic view – not to scale)

Concentric exposed mixer shower
5
INSTALLATION
Preparing the mixer valve
Check the contents to make sure all parts are
present.
Before starting the mixer installation, make
sure all the openings on the valve are carefully
covered to stop ingress of any debris, etc. while
routing the supply pipework.
The shower valve is suitable for exposed installation
onto solid wall, a stud partition wall, dry lined wall
or fixing to a laminate cubicle or panel.
Siting of the shower and accessories
Refer to (fig.4) for correct siting of the shower.
The mixer valve should be positioned, as
detailed, with all controls within comfortable
reach of the user.
The accessories (showerhead, riser rail and/or
fixed showerhead) can be positioned above or to
either side of the shower, refer to (fig.4).
The valve must be installed in a position that
allows for easy access for future maintenance and
commissioning.
Supply pipe work
Complete the pipework to the shower area
having decided on the position of the shower
and direction of pipe entry (for example rising,
falling or rear entry)
The hot and cold water pipes should not
be permanently attached to the wall within
one metre of the valve, before installation is
complete, to allow for final adjustment of the
valve position.
Rear entry supplies
Using a spirit level, mark the route of incoming
hot and cold water supply pipes at a distance
of 150mm (approximately) between centres
(fig.5).
Height of
showerhead
and shower
to suit user’s
requirement.
Approx
30 - 35mm
Approx
150mm
Fig.5
*Fig.4 *(diagrammatic view – not to scale)

Concentric exposed mixer shower
6
FITTING THE MIXER
• Markthepositionofthefourlocatingscrews
for the mounting plate. If installing onto a
solid brick wall, two screws fitted diagonally
will usually be enough.
• Drillandplugthewall.
(An appropriate drill bit should be used. If the
wall is brick, plasterboard or a soft building
block, appropriate wall plugs and screws should
be fitted).
• Fitthemountingplateontothewall(fig.6).
• Theinletelbowsallowforeitherrising,falling
or rear entry hot and cold water supplies. The
elbows have ‘O’ ring seals (fig.7) to the body
and do not require PTFE tape or other means
of sealing.
IMPORTANT: Make sure that all the supply
pipework has been flushed through before fitting
the mixer (fig.8).
• Makegoodthewallandcompletethetiling.
• Fitthetrimsontotheinletwaterpipes
followed by the nuts and olives (fig.9).
• Connectthehotwatersupplytotheinlet
marked HOT, ‘H’ or red/orange label and
connect the cold water supply to the inlet
marked COLD, ‘C’ or blue label (fig.9).
• Tightenallofthecompressionttings.
• Tightenallofthegrubscrewstosecurethe
mixer to the mounting plate.
Outlet adapter and plug plug
The outlet adapter and blanking plug can be
repositioned dependant on the outlet required
(top or bottom). The adapter has two end
fittings, one is suitable for a 15mm rigid pipe
connection and the other is a flexible hose
connection. The ‘O’ ring may need to be
removed if it is not on the appropriate side of
the hex nut and placed onto the opposite side
(fig.10).
Flow regulation
A flow regulator is supplied for use with high-
pressure water systems and may be fitted with
any of the systems listed to reduce flow rate and
assist economy.
O ring seal
Elbow
Fig.8
Fig.7
Fig.6

Concentric exposed mixer shower
7
To fit the flow regulator
To fit the flow regulators (flexible hose
connection) unscrew the outlet adapter. Place
the flow regulator, in the correct orientation, into
the rigid pipe connection end.
Note: the flow regulator is only designed to work
in one direction (fig.10).
If a 15mm rigid pipe is to be used, the flow
regulator MUST be fitted into the showerhead.
It MUST not be installed into the mixer outlet.
LEAK TESTING
Direct the outlet of the mixer to waste. Open the
isolating valves to the shower and check for leaks.
Remedy any leaks found.
ANTI-SCALD PROTECTION
It is important that the mixer valve is tested
regularly to prevent the risk of scalding and
guarantee user safety. This can be carried out as
follows: with the mixer blend temperature set
at 38°C isolate the cold water supply. The outlet
flow rate will reduce to a safe level.
Flow regulator Water ow Angled top
section
Hose
connection
end
Outlet adaptor
O ring
15mm rigid
pipe connec-
tion end
Top
HOT
COLD
Trim
Nut
Olive
Fig.10
Fig.9

Concentric exposed mixer shower
8
COMMISSIONING
Temporarily fit the controls (fig.11) and
perform the commissioning procedure.
• Startthewaterowbyrotatingtheow
control.
• Makesurethatboththehotandcoldwater
supplies are fully open and at (or near to)
their appropriate temperature and pressures,
and are within the requirements stated on
Pages 2 & 8.
• Makesurethetemperaturecontrolisatthe
maximum temperature setting.
• Allowtheshowertorunatthemaximum
temperature setting until the water
temperature has stabilised. Rotate the
temperature control until your desired
maximum showering temperature is reached.
• Themixerhasatemperaturestoptoprevent
accidental rotation to higher temperatures.
This is adjustable to provide a maximum
temperature of 35°C - 45°C and should be
checked on site to guarantee user safety.
Temperature adjustment range
The mixed water temperature can be adjusted
from cold through to a top limit (which can
be pre-set during installation – factory set
at approximately 38°C) with full anti-scald
protection throughout the range.
Recommended outlet temperatures
The BuildCert TMV scheme recommends
the following set maximum mixed
water outlet temperatures for use in all
premises:
44°C - for bath fill but see notes below.
41°C - for showers.
41°C - for washbasins.
38°C - for bidets.
The mixed water temperatures must never
exceed 46°C at terminal fitting.
The British Burns Association recommends 37 to
37.5°C as a comfortable bathing temperature
for children. In premises covered by the Care
Standards Act 2000, the maximum mixed water
outlet temperature is 43°C.
Fig.12
Fig.11
Grub screw
in 12 o’clock
position
Flow
control
Washer
Max temp
stop
Temperature control
Lever
Temperature
control spindle
Small
washer
Lever
Stop pin at
6 o’clock position

Concentric exposed mixer shower
9
FITTING THE CONTROLS
The mixer valve is supplied without the
controls fitted. Once a comfortable showering
temperature has been established fit them as
shown in (fig.11).
IMPORTANT: DO NOT over tighten fitting screws.
• Fitthesmallwasherandthentheowcontrol
with the lever hole in the 6 o’clock position.
• Fitthewasher-positionthemaxtempstop
with the grub screw in the 12 o’clock position
and tighten the grub screw.
• Fitthetemperaturecontrolwiththestoppin
in the 6 o’clock position and secure with the
internal grub screw screw.
• Fittheowcontrolleverandtemperature
control levers.
ADJUSTING THE MAXIMUM
TEMPERATURE SETTING
The mixer valve is supplied with the temperature
factory set to 38°C (this can be adjusted during
installation).
• Toadjustthemaximumtemperaturesetting
remove the temperature control.
• Allowthewatertorununtilthetemperature
has stabilised, adjust the temperature control
spindle by hand (fig.12).
• Whentheshoweringtemperatureis
satisfactory turn off the shower.
• Retthetemperaturecontrolasshownin
(fig.11).
OPERATING THE SHOWER
• Tostarttheshower,turntheOn/Offow
control fully clockwise for maximum flow.
To stop the shower, turn the On/Off flow
control fully anti-clockwise (fig.13).
• Toadjusttheshoweringtemperaturerotate
the temperature control – clockwise for cooler
and anti-clockwise for hotter (fig.14).
CAUTION: Exposed metal and chromed surfaces
may become hot during use.
On Off
CoolerHotter
Flow control
Temperature control
On Off
CoolerHotter
Flow control
Temperature control
Fig.14
Fig.13

Concentric exposed mixer shower
10
All dimensions listed in this fitting book regarding the product and installation are approximate.
DIMENSIONS
150mm
84mm
ø70mm
35mm
127mm
G1/2
G1/2

Concentric exposed mixer shower
11
SPARE PARTS
on
off
1
3
2
10
4
5
6
89
7
Ref. Description Part No.
1. Inlet elbow assembly ..............83312780
2. Non-return valves ...................83312760
3. Nut and Olive.........................83312790
4. Knob assembly .......................86003660
5. Cartridge kit ...........................83312810
6. Outlet adapter ........................83312840
7. Flow regulators are available at the
following ratings (8.0 L/M supplied):
Flow regulator 3.0 L/M...........22010310
Flow regulator 4.0 L/M...........22011740
Flow regulator 5.0 L/M...........22011750
Flow regulator 6.0 L/M...........22011760
Flow regulator 7.0 L/M...........22011610
Flow regulator 8.0 L/M...........22011280
Ref. Description Part No.
8. Blanking plug .........................83312740
9. Mounting plate.......................83312750
10. Knob levers.............................83312820

Concentric exposed mixer shower
12
APPROVALS
This mixer valve has been designed to comply with the requirements of: BS EN 1111
BS EN 1287
WRAS
FLOW CHART

Concentric exposed mixer shower
13
MAINTENANCE
The following maintenance procedure must
be carried out for commercial and health care
premises, but is not necessarily required for
domestic installations.
Maintenance of the unit is required to give
continued performance after installation and that
it continues to provide scald prevention.
Note: A thermostatic mixing valve in need of
maintenance can be undetectable in normal use
and only becomes apparent when a disruption
occurs in the hot or cold water
supply temperatures or pressures.
The frequency of routine maintenance of the
internal of the valve will depend mainly on the
water supply condition. Experience of local
conditions will dictate the intervals for inspection
and in-service testing. Guidance has been
given below which can be adjusted for local
requirements.
a) Initially check the filters for debris once every
three months and clean if necessary.
b) Perform a thermal shut off test
every three months, and check the
maximum temperature setting. See the
‘Commissioning’ section for the details of
this test and readjustment of the maximum
temperature setting if required.
c) If the maximum water temperature varies
by more than 2°C from the commissioned
setting then carry out the following checks
 •Checktheisolatingvalvesarefullyopen.
 •Checktheinternalsurfaceforscaling.
If the body requires descaling then it should be
removed from the pipework to carry this work
out (all rubber parts MUST be removed before
descaling).
 •Checkthefunctionofthenon-returnvalves.
The non-return valves (NRVs) prevent cross-flow
between hot and cold supplies under unequal
pressure conditions. They are designed for long
life with no maintenance.
If these checks do not highlight the reason
for the temperature variation, then internal
components will require replacement - please see
the spare parts list.
WARNING!
DO NOT use ‘powerful’ abrasive or
solvent cleaning fluids when cleaning the
shower as they may damage the fittings.
Elbow
Filter
NRV
Retaining clip
Cleaning
It is recommended that all products are cleaned
using warm, soapy water.
Do not use abrasive or aggressive chemical
cleaning products as this may affect the product
surface finish and invalidate your guarantee.
Cleaning the filters (fig.A)
It is advised that this should be carried out by a
qualified person.
• Turnoffthewatersuppliesbeforestarting.
• Togainaccesstotheltersremovetheunit
from the inlet fittings.
• RemoveHotandColdelbows.
• Removetheretainingclips,NRV’sandlters.
• Washtheltersthoroughlyunderrunning
water, use a suitable brush to remove all debris.
• Reassembleandtinreverseorder.
Disinfection
Where chlorine is used for the disinfection
of water systems all relevant guidelines and
approved codes of practice must be strictly
followed. Failure to comply with the relevant
guidelines and approved codes of practice may
invalidate your guarantee.
Fig.A

Concentric exposed mixer shower
14
The following can be carried out by a competent person
FAULT FINDING
1Water too hot.
2Water too cold.
3 High water flow
and/or poor
performance on a
mains fed system.
1.1 Temperature
control incorrectly
commissioned.
1.2 Not enough cold
water flowing through
shower.
1.3 Increase in the
ambient cold water
temperature.
1.4 Cold water supply
blocked.
1.5 High volume of cold
water drawn off
elsewhere.
2.1 Temperature control
incorrectly
commissioned.
2.2 Not enough hot water
flowing through
shower.
2.3 Decrease in the
ambient cold water
temperature.
2.4 Insufficient hot water
supplies from the
heating system.
2.5 Hot water supply
blocked or restricted.
2.6 Flow regulator not
fitted (HP systems
only).
3.1 Flow regulators not
fitted.
1.1.1 Refer to commissioning section.
1.2.1 Reposition temperature control knob
1.3.1 Reposition temperature control knob.
1.4.1 Turn off the shower and consult a
competent plumber or contact
Customer Service.
1.5.1 Reduce the simultaneous demand from
the supply.
2.1.1 Refer to 'commissioning' section.
2.2.1 Reposition temperature control knob
2.3.1 Reposition temperature control knob
2.4.1 Make sure heating appliance is set to
maximum or has sufficient stored hot water.
2.4.2 Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
2.5.1 Turn off shower and consult a competent
plumber or contact Customer Service.
2.6.1 Fit the supplied flow regulator (Page 7).
3.1.1 Fit flow regulator (Page 7).
Problem/Symptom Cause Action/Cure

Concentric exposed mixer shower
15
4.1 Water supplies cut off.
4.2 Shower unit blocked.
4.3 Blockage in pipework.
4.4 Showerhead blocked.
4.5 System not capable
of supplying multiple
outlets at the same
time.
5.1 Running pressure in
excess of maximum
recommended.
6.1 Running pressure in
excess of maximum
recommended.
7.1 Flow control cartridge
worn.
4.1.1 Check water elsewhere in house and if
necessary contact local water company.
4.2.1 Inspect the inlet filters. Clean if necessary.
4.3.1 Turn off the shower and consult a suitably
competent plumber.
4.4.1 Clean showerhead.
4.5.1 Reduce the simultaneous demand.
4.5.2 Make sure stop/service valves are fully
open.
4.5.3 Check if sufficient water pressure.
5.1.1 Fit a pressure reducing valve.
6.1.1 Fit a pressure reducing valve.
7.1.1 Renew flow control cartridge.
4Water does
not flow or
shower pattern
collapses when
another outlet
is turned on.
5Water too cold.
6Shower controls
noisy while in
use.
7Shower will not
shut off.
FAULT FINDING
Problem/Symptom Cause Action/Cure
The following is recommended for a professional qualified installer only

Concentric exposed mixer shower
16
COMMISSIONING, MAINTENANCE and IN-SERVICE TESTING RECORD
Where installed:
Mixer valve location:
Date installed: Installed by:
Commissioning details: Hot water - Temp: °C Pressure: Bar
Cold water - Temp: °C Pressure: Bar
Maximum temperature setting - Temp: °C Pressure: Bar
Equipment used:
Inspection and maintenance record:

Concentric exposed mixer shower
17

Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
Customer Service: % 0844 980 0750
Trade Installer Hotline: % 0844 980 0730
Fax: [phone]
www.tritonshowers.co.uk
E-mail: [email protected]
TRITON reserve the right to change product specification without prior notice. E&OE. © TRITON SHOWERS 2013
4-12-2012 - 3 yr c mix
TRITON STANDARD GUARANTEE
With the exception of accessories, Triton guarantee the
product against all manufacturing defects for a period of
3 years (from the date of purchase) provided that it has
been installed by a competent person in full accordance with
the fitting instructions.
All accessories such as shower heads, hoses and riser rails
carry a 1 year parts only guarantee against manufacturing
defects.
Any part found to be defective during this guarantee
period we undertake to repair or replace at our option
without charge so long as it has been properly maintained
and operated in accordance with the operating instructions,
and has not been subject to misuse or damage.
This product must not be taken apart, modified or repaired
except by a person authorised by Triton. This guarantee
applies only to products installed within the United Kingdom
and does not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic use by
you or your resident family; b) wilful act or neglect;
c) any malfunction resulting from the incorrect use or
quality of electricity, gas or water or incorrect setting
of controls; d) failure to install in accordance with this
installation guide
2. Claims for missing parts once the product has been
installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of parts.
5. Compensation for loss of use of the product or
consequential loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall
brackets, isolating switches, electrical cable, fuses and/or
circuit breakers or any other accessories installed at the
same time.
8. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising therefrom,
including the cost of repairing damage, breakdown,
malfunction caused by corrosion, furring,
9. Call out charges where the water supply cannot be
isolated, this includes consequential losses arising from
unserviceable supply valves.
For the latest Terms & Conditions, please see:
www.tritonshowers.co.uk
TRITON COMMERCIAL GUARANTEE
UK SERVICE POLICY
In the event of a product fault or complaint occurring, the following
procedure should be followed:
1. Telephone Customer Service on 0844 980 0750 having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase and, where
applicable, details of the particular fault.
2. If required, the Customer Service Advisor will arrange
for a qualified engineer to call.
3. All products attended to by a Triton service engineer must be installed
in full accordance with the Triton installation guide applicable to the
product. (Every product pack contains an installation guide, however,
they can also be bought via our Customer Service Spares Department).
4. Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
of purchase.
6. Where a call under the terms of guarantee has been booked and
the failure is not product related (i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/plumbing
installation fault) a charge will be made. A charge will also be issued
if nobody is at home when the service engineer calls or adequate
parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front fixed
fee will be charged before the site visit.
8. Should proof of purchase not be available on an “in-guarantee” call,
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves.
If payment is not made on the day an administration charge will be
added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other Triton
purchase, Triton reserves the right to withhold service until the debt
has been settled.
10. Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with respect.
Should any employee feel threatened or receive abuse, either verbally
or physically, Triton reserves the right to withhold service and will
support the employee with a legal prosecution.
Replacement Parts Policy
Availability: It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of five years
thereafter, in accordance with industry standards.
Spare parts are available via our website, www.tritonshowers.co.uk,
or by telephoning Triton Customer Service Spares Department.
Payment should be made by credit/debit card (excluding American
Express or Diners Card). Payment can also be made by pre-payment
of a pro forma invoice by cheque or money order.
Telephone orders are based on information given during of the call.
Before contacting Triton, please verify your requirements
using the information contained in the supplied user guide.
Triton cannot accept liability for incorrect part identification.