TruHearing TH Premium RIC LI 19 User manual

TH Premium SR LI 19
User Guide

32
Content
Welcome 6
Intended use 7
Your hearing in󰄋ruments 8
In󰘵rument type 8
Getting to know your hearing in󰘵ruments 9
Components and names 10
Hearing programs 13
Features 14
Daily use 15
Charging 15
Turning on and o󰘯 hearing in󰘵ruments 21
Switching to 󰘵andby mode 22
Inserting and removing the hearing in󰘵ruments 23
Adju󰘵ing the volume 30
Changing the hearing program 31
Charging the internal battery of your charger 32
Checking the battery capacity of your charger 35
Special li󰄋ening situations 38
On the phone 38
Audio 󰘵reaming with iPhone 39
Airplane mode for hearing in󰘵ruments 40
Frequently asked que󰄋ions 41
Maintenance and care 44
Hearing in󰘵ruments 44
Ear pieces 47

54
Charger 53
Professional maintenance 54
Important safety information for hearing in󰄋ruments
and charger 55
Safety information on lithium-ion rechargeable batteries 55
Safety information for hearing in󰘵ruments 58
Safety information for charger 58
Further information 65
Accessories 65
Operating, transport and 󰘵orage conditions for hearing
in󰘵ruments and charger 66
Disposal information 68
Symbols 69
Troubleshooting 72
Country-speci󰘰c information 74
Important information 75
Conformance information for charger 75
Service and warranty 78

76
Welcome
Thank you for choosing our hearing in󰘵ruments to accompany you
through everyday life. Like anything new, it may take you a little
time to become familiar with them.
This guide, along with support from your Hearing Care Professional,
will help you under󰘵and the advantages and greater quality of life
your hearing in󰘵ruments o󰘯er.
To receive the mo󰘵 bene󰘰t from your hearing in󰘵ruments, it is
recommended that you wear them every day, all day. This will help
you get adju󰘵ed to them.
CAUTION
It is important to read this user guide and the safety manual
thoroughly and completely. Follow the safety information to
avoid damage or injury.
Before using your hearing in󰘵ruments for the 󰘰r󰘵 time, fully
charge them.
Intended use
Hearing in󰘵ruments are intended to improve the hearing of
hearing impaired persons. Diagnosis and prescription of a hearing
in󰘵rument mu󰘵 be performed by hearing health speciali󰘵s, e.g.
acou󰘵icians, audiologi󰘵s or ENT doctors.
The charger is intended to charge our speci󰘰c hearing in󰘵ruments
with built-in power cells (lithium-ion rechargeable batteries).
Use the hearing in󰘵ruments and accessories only as described in
the respective user guides.

98
Your hearing in󰄋ruments
This user guide describes optional features that your hearing
in󰘵ruments may or may not have.
Ask your Hearing Care Professional to indicate the features
that are valid for your hearing in󰘵ruments.
In󰄋rument type
Your hearing in󰘵ruments are a RIC (Receiver-in-Canal) model.
The receiver is placed within the ear canal and connected to
the in󰘵rument via a receiver cable. The in󰘵ruments are not
intended for children under the age of 3 years or persons with a
developmental age of under 3 years.
A power cell (lithium-ion rechargeable battery) is permanently built
into your hearing in󰘵rument. This enables easy charging with our
charger.
The wireless functionality enables advanced audiological features
and synchronization between your two hearing in󰘵ruments.
Your hearing in󰘵ruments feature Bluetooth® low energy* technology
allowing for easy data exchange with your smartphone, and for
seamless audio 󰘵reaming with your iPhone**.
Getting to know your hearing in󰄋ruments
Your hearing in󰘵ruments have no controls.
If you want to adju󰘵 the volume or switch hearing programs
manually, you can ask your Hearing Care Professional about a
remote control option.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by the legal manufacturer of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
** iPad, iPhone, and iPod touch are trademarks of Apple Inc., regi󰘵ered in the U.S. and
other countries.

1110
Components and names
➍
➎
➊
➌
➋
➏
R
➊ Ear piece
➋ Receiver
➌ Receiver cable
➍ Microphone openings
➎ Charging contacts
➏ Side indicator
(R = right ear, L = left ear)
➊
➋
➎
➏
➌
➌
➌
➍ ➍
➊ Lid
➋ Charging slots
➌ Status LEDs
➍ Button
➎ USB port for power supply
➏ USB power cable

1312
You can use the following 󰘵andard ear pieces:
Standard ear pieces Size
Click Sleeve
(vented or closed)
Click Dome™ single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the 󰘵andard ear pieces. Read more in
section "Maintenance and care".
Hearing programs
1
2
3
4
5
6
Read more in section "Changing the hearing program".

1514
Features
The tinnitus therapy feature generates a sound to
di󰘵ract you from your tinnitus.
Daily use
Charging
How you can use the charger
You can use your charger in three di󰘯erent ways.
Charging via electrical outlet
When the charger is plugged in, it charges the
hearing in󰘵ruments (if they are placed in the
charger) and it charges the integrated battery at the
same time.
The front 󰘵atus LED permanently shows the
charging 󰘵atus of the charger. The hearing in󰘵ruments' charging
󰘵atus is shown when opening the lid and/or pushing the button.

1716
Mobile charging
When you are mobile with no electrical outlet available,
you can 󰘵ill charge your hearing in󰘵ruments. Energy is
fed from the charger's integrated battery into your hearing
in󰘵ruments.The charger mu󰘵 be turned on to do so.
The charging 󰘵atus of charger and hearing in󰘵ruments is
shown by pushing the button or opening the lid.
Safekeeping
When no charging is needed, turn the charger o󰘯 and
safely 󰘵ore your hearing in󰘵ruments inside of it. The
charger can only be turned o󰘯 when it is not plugged in.
No charging 󰘵atus can be displayed.
Turning the charger on or o󰓐
When the charger is connected to an electrical outlet, it is
automatically turned on and cannot be turned o󰘯.
During mobile charging, press and hold the button for 5 seconds to
turn the charger on or o󰘯.
● When the charger turns on, the 󰘵atus of the hearing in󰘵ruments
and the 󰘵atus of the charger's internal battery are displayed for
7 seconds.
● When the charger turns o󰘯, the front LED 󰘱ashes green for
approximately 15 seconds.

1918
Charging hearing in󰄋ruments
XPlace the right hearing
in󰘵rument in the charging slot
marked with an "R", and the
left hearing in󰘵rument in the
charging slot marked with
an "L".
XStow the ear pieces nicely.
XClose the charger's lid
(optional).
XThe hearing in󰘵ruments are
automatically turned o󰘯 and 󰘵art
charging. The charging 󰘵atus is shown for 7 seconds.
If the 󰘵atus LEDs do not light up when you insert the hearing
in󰘵ruments, check the following:
● The hearing in󰘵ruments are not correctly placed. Push them
slightly into their charging slots or close the charger's lid.
● The charger is not connected to an electrical outlet and it is o󰘯.
Press and hold the button for 5 seconds to turn on the charger.
● The charger's internal battery is too low for mobile charging.
Connect the charger to an electrical outlet.
NOTICE
If you put a hearing in󰘵rument in the wrong charging slot, the
receiver cable may be damaged when closing the charger's
lid.

2120
Charging 󰘵atus of hearing in󰘵ruments
The LED next to the hearing in󰘵rument indicates the
charging 󰘵atus of the hearing in󰘵rument. Note that the
󰘵atus is only displayed immediately after putting the
hearing in󰘵ruments in the charger, when you brie󰘱y press
the button or when you open the lid. When the charger is
o󰘯, no 󰘵atus is displayed at all.
LED Status description
Pulsing green
Hearing in󰘵rument is being charged.
Green
Hearing in󰘵rument is fully charged.
LED is o󰘯
No hearing in󰘵rument is in the charger, hearing
in󰘵rument is not placed correctly, or charger is o󰘯.
Low power indication of the hearing in󰘵ruments
You will hear an alert signal to indicate the power cell is running
low. The signal will be repeated every 20 minutes. Depending on
the usage of your hearing in󰘵ruments, you have approximately
1.5 hours to charge your hearing in󰘵ruments before they 󰘵op
working.
Turning on and o󰓐 hearing in󰄋ruments
You have the following options to turn your hearing in󰘵ruments on
or o󰘯.
XTurning on: Take the in󰘵ruments out of the charger.
The 󰘵artup melody is played in your hearing in󰘵ruments. The
default volume and hearing program are set.
XTurning o󰘯: Place the hearing in󰘵ruments in the charger.
Note that the charger mu󰘵 be on.

2322
Switching to 󰄋andby mode
Via remote control, you can switch your hearing in󰘵ruments to
󰘵andby mode. This mutes the hearing in󰘵ruments. When you leave
󰘵andby mode, the previously used volume and hearing program
are set.
Note:
● In 󰘵andby mode, the hearing in󰘵ruments are not turned o󰘯
completely. They draw some power.
Therefore we recommend to use 󰘵andby mode only for a short
period of time.
● If you want to leave 󰘵andby mode, but the remote control is
not at hand: Turn your hearing in󰘵ruments o󰘯 and on again
(by shortly placing them in the charger until one or more LEDs
light up). Wait until the 󰘵artup melody is played in your hearing
in󰘵ruments. This may take several seconds. Note that the
default volume and hearing program are set.
Inserting and removing the hearing in󰄋ruments
Your hearing in󰘵ruments have been 󰘰ne-tuned for your right and
left ear. Letters indicate the side:
● R = right ear
● L = left ear
Inserting a hearing in󰘵rument:
XFor Click Sleeves, take care that the
bend of the Click Sleeve is in line with the
bend of the receiver cable.
R

2524
Correct:
Incorrect:
XHold the receiver cable at the bend closer to the ear piece.
XCarefully push the ear piece in the
ear canal ➊.
XTwi󰘵 it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
XLift the hearing in󰘵rument and slide
it over the top of your ear ➋.
➊
➋
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too deeply into the
ear.

2726
● It may be helpful to insert the right hearing in󰘵rument
with the right hand and the left hearing in󰘵rument with
the left hand.
● If you have problems inserting the ear piece, use the
other hand to gently pull your earlobe downwards. This
opens the ear canal and eases insertion of the ear piece.
The optional retention 󰘵rand helps to securely retain the ear piece
in your ear. To position the retention 󰘵rand:
XBend the retention 󰘵rand and position
it carefully into the bottom of the bowl of
your ear (refer to the picture).

2928
Removing a hearing in󰘵rument:
XLift the hearing in󰘵rument and
slide it over the top of your
ear ➊.
➊
➋
XGrip the receiver in the ear canal with two 󰘰ngers and pull it
carefully out ➋.
Do not pull the receiver cable.
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain in your ear
when removing the hearing in󰘵rument. If this happens,
have the ear piece removed by a medical professional.
Clean and dry your hearing in󰘵ruments after usage. Read more in
section "Maintenance and care".

3130
Adju󰄋ing the volume
Your hearing in󰘵ruments automatically adju󰘵 the volume to the
li󰘵ening situation.
XIf you prefer manual volume adju󰘵ment, use a remote control
option.
An optional signal can indicate the volume change.
Changing the hearing program
Depending on the li󰘵ening situation, your hearing in󰘵ruments
automatically adju󰘵 their sound.
Your hearing in󰘵ruments may also have several hearing programs
which allow you to change the sound, if needed. An optional signal
tone can indicate the program change.
XTo change the hearing program manually, use a remote control
option.
Refer to section "Hearing programs" for a li󰘵 of your hearing
programs.
The default volume is applied.

3332
Charging the internal battery of your charger
NOTICE
Use of incompatible parts poses a risk of malfunction.
XUse only the USB power cable that is provided with the
charger.
XEnsure your electrical plug complies with the requirements.
Refer to the section "Requirements for the electrical plug".
XConnect the micro-USB side of the USB power cable to the
charger ➊.
XConnect the other side of the USB power cable to a suitable
electrical plug ➋.
➊➋
The internal battery 󰘵arts charging. When hearing in󰘵ruments are
inserted, they 󰘵art charging as well. The charging 󰘵atus of the
charger is shown permanently.

3534
Charging 󰄋atus of your charger
The front LED indicates the charging 󰘵atus of the
charger and its internal battery.
While the internal battery is being charged, the
charging 󰘵atus is indicated as follows:
LED Status description
Pulsing green
Internal battery is being charged.
Green
Charger is fully charged.
LED is o󰘯
Cooling phase. Charging is resumed when the device
has cooled down.
For an overview of the hearing in󰘵ruments' charging 󰘵atus, refer to
the section "Charging hearing in󰘵ruments".
Checking the battery capacity of your charger
To check whether the charger's internal battery has
enough capacity to fully charge your hearing in󰘵ruments
when you are mobile:
XDisconnect the charger from the electrical outlet.
XBrie󰘱y press the button.
The front LED indicates the 󰘵atus of the charger's
internal battery for 7 seconds.

3736
LED Status description
Green
Internal battery has enough capacity to fully charge two
hearing in󰘵ruments.
Orange
Internal battery does not have enough capacity to fully
charge two hearing in󰘵ruments.
Blinking orange
Internal charger battery empty. Charging of hearing
in󰘵ruments is not possible.
If the 󰘵atus LED does not light up when you press the button,
check the following:
● The charger is o󰘯. Press and hold the button for 5 seconds to
turn on the charger.
● The charger's internal battery is too low to display the 󰘵atus.
Connect the charger to an electrical outlet, wait several minutes
and try again.

3938
Special li󰄋ening situations
On the phone
When you are on the phone, hold the telephone
receiver slightly above your ear. The hearing
in󰘵rument and telephone receiver have to be
aligned. Turn the receiver slightly so that the ear
is not completely covered.
Telephone program
You may prefer a certain volume when using the phone. Ask your
Hearing Care Professional to con󰘰gure a telephone program.
XSwitch to the telephone program whenever you are on the
phone.
If a telephone program is con󰘰gured for your hearing
in󰘵ruments, it is li󰘵ed in section "Hearing programs".
Audio 󰄋reaming with iPhone
Your hearing in󰘵ruments are Made for iPhone hearing
in󰘵ruments. This means you can get phone calls and li󰘵en to
music from your iPhone directly into your hearing in󰘵ruments.
For more information about compatible iOS devices, pairing, audio
󰘵reaming and other useful functions, contact your Hearing Care
Professional.