TruHearing TH Premium RIC LI 19 User manual

TH CROS LI 19
User Guide

2 3
Content
Welcome 4
Your CROS transmitter 5
Components and names 7
Controls 9
Hearing programs 10
Features 10
Signal tones 10
Daily use 11
Charging 11
Turning on and o󰘯 12
Switching to 󰘵andby mode 13
Inserting and removing the transmitter 14
Adju󰘵ing the volume 18
Changing the hearing program 18
Maintenance and care 19
Device 19
Ear pieces 21
Professional maintenance 23
Important safety information 24
Further information 26
Safety information 26
Accessories 26
Explanation of symbols 27
Operating, transport, and 󰘵orage conditions 28
Disposal information 29
Troubleshooting 30
Conformance information 31
Country-speci󰘰c information 33
Important safety information 34
Personal safety 34
Product safety 37
Service and warranty 39

45
Welcome
Thank you for choosing one of our hearing in󰘵rument
accessories.
This guide, along with support from your Hearing Care
Professional, will help you under󰘵and the advantages
and greater quality of life this accessory o󰘯ers.
CAUTION
It is important to read this user guide thoroughly
and completely. Follow the safety information to
avoid damage or injury.
Your CROS transmitter
CROS solutions are designed for people with profound
hearing loss in one ear which can not be aided with a
hearing in󰘵rument. A CROS transmitter worn on this
ear captures sound from this side and transmits it to
the hearing in󰘵rument on the other ear. This allows the
wearer of the hearing in󰘵rument to hear sounds from
both sides.
CROS transmitter hearing in󰘵rument

6 7
Two solutions are available:
● CROS solution:
For people with normal hearing in one ear and
profound hearing loss in the other. Sounds from the
side with hearing loss are captured and transmitted
wirelessly to the good-hearing side.
● BiCROS solution:
For people with profound hearing loss in one ear
and less severe hearing loss in the other. Sounds
from the more severe hearing loss side are captured
and transmitted wirelessly to the better-hearing side.
The hearing in󰘵rument processes and ampli󰘰es the
sounds from both sides.
The CROS transmitter works with our speci󰘰c wireless
hearing in󰘵ruments. Your Hearing Care Professional will
advise you on the compatible models.
NOTICE
This user guide only applies to the CROS
transmitter. Your hearing in󰘵rument has a separate
user guide.
Components and names
➏
➊➋
➍
➎
➌
➊Ear piece
➋Receiver
➌Receiver cable
➍Microphone openings
➎Push button
(control, on/o󰘯 switch)
➏Side indicator
(red = right ear,
blue = left ear) and
receiver connection

8 9
You can use the following 󰘵andard ear pieces:
Standard ear pieces Size
Click Sleeve
(vented or closed)
Click Dome™ single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the 󰘵andard ear pieces. Read
more in section "Maintenance and care".
Cu󰄋om-made ear pieces
Cu󰘵om shell
Click Mold™
Controls
With the push button you can, for example, switch
hearing programs. The Hearing Care Professional has
programmed your desired functions to the push button.
Push button function L R
Press brie󰘱y:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV 󰘵ream on/o󰘯
Press for about 2 seconds:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV 󰘵ream on/o󰘯
Activate/deactivate airplane mode
Press for more than 3 seconds:
Turn on/o󰘯
L = Left, R = Right

10 11
Daily use
Charging
Place your device in the charger.
XFollow the in󰘵ructions in
the charger’s user guide.
You can also 󰘰nd useful
tips for charging in the
charger’s user guide.
Low power indication
You will hear an alert signal to indicate the power cell
is running low. The signal will be repeated every
20 minutes. Depending on the usage of your device,
you have approximately 1.5 hours to charge your device
before it 󰘵op working.
You can also use a remote control to change
hearing programs and adju󰘵 the volume of your
hearing in󰘵ruments. With our smartphone app you
have even more control options.
Hearing programs
1
2
3
4
5
6
Read more in section "Changing the hearing program".
Features
The tinnitus therapy feature generates a sound to
di󰘵ract you from your tinnitus.
Signal tones
Signal tones of the CROS transmitter - like a low battery
beep - are sent to the hearing in󰘵rument.
Ask your Hearing Care Professional to con󰘰gure the
signal tones.

12 13
Turning on and o󰓐
You have the following options to turn your device on or
o󰘯.
Via charger:
XTurning on: Take the device out of the charger.
The 󰘵artup melody is played in your device. The
default volume and hearing program are set.
XTurning o󰘯: Place the device in the charger.
Note that the charger mu󰘵 be connected to the power
supply. For details refer to the charger’s user guide.
Via push button:
XTurning on: Press and hold the push button until the
󰘵artup melody 󰘵arts to play. Release the push button
while the melody is playing.
The default volume and hearing program are set.
XTurning o󰘯: Press and hold the push button for
several seconds.
See also the tips for charging in the charger’s user guide.
Switching to 󰄋andby mode
Via remote control or smartphone app, you can switch
your device to 󰘵andby mode. This mutes the device.
When you leave 󰘵andby mode, the previously used
volume and hearing program are set.
Note:
● In 󰘵andby mode, the device is not turned o󰘯
completely. It draw some power.
Therefore we recommend to use 󰘵andby mode only
for a short period of time.
● If you want to leave 󰘵andby mode, but the remote
control or app is not at hand: Turn your device o󰘯 and
on again (via push button or by shortly placing it in the
charger until one or more orange LEDs light up). In
this case, the default volume and hearing program are
set.

14 15
Inserting and removing the transmitter
Colored markers indicate the side:
● red marker = right ear
● blue marker = left ear
Inserting:
XFor Click Sleeves, take care that the bend of the
Click Sleeve is in line with the bend of the receiver
cable.
Correct:
Incorrect:
XHold the receiver cable at the bend closer to the
ear piece.
XCarefully push the ear piece in
the ear canal ➊.
XTwi󰘵 it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
XLift the device and slide it over
the top of your ear ➋.
૜
૝
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too deeply
into the ear.
● It may be helpful to insert the right device with
the right hand and the left device with the left
hand.
● If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and eases
insertion of the ear piece.

16 17
The optional retention 󰘵rand helps to securely retain the
ear piece in your ear. To position the retention 󰘵rand:
XBend the retention 󰘵rand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
Removing:
XLift the device and slide it over
the top of your ear ➊.
XIf your device is equipped
with a cu󰘵om shell or a
Click Mold, remove it by
pulling the small removal cord
toward the back of your head.
૜
૝
XFor all other ear pieces: Grip the receiver in the
ear canal with two 󰘰ngers and pull it carefully out ➋.
Do not pull the receiver cable.
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain
in your ear when removing the device. If this
happens, have the ear piece removed by a
medical professional.
Clean and dry your device after usage. Read more in
section "Maintenance and care".

18 19
Adju󰄋ing the volume
Your device automatically adju󰘵 the volume to the
li󰘵ening situation.
XIf you prefer manual volume adju󰘵ment, press the
push button.
Refer to section "Controls" for the setting of your
push button.
An optional signal can indicate the volume change. Once
the maximum or minimum volume has been reached, you
may hear an optional signal tone.
Changing the hearing program
Depending on the li󰘵ening situation, your device
automatically adju󰘵 their sound.
Your devices may also have several hearing programs
which allow you to change the sound, if needed. An
optional signal tone can indicate the program change.
XTo change the hearing program, press the push button
brie󰘱y.
Refer to section "Controls" for the setting of your
controls. Refer to section "Hearing programs" for a li󰘵
of your hearing programs.
The default volume is applied.
Maintenance and care
To prevent damage it is important that you take care of
your device and follow a few basic rules, which will soon
become a part of your daily routine.
Device
Cleaning
Your device has a protective coating. However, if not
cleaned regularly you may damage the device or cause
personal injury.
XClean your device daily with a soft, dry tissue.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XAsk your Hearing Care Professional for recommended
cleaning products, special care sets, or more
information on how to keep your device in good
condition.
Drying
Your charger dries the device while charging. You can
also use conventional products to dry your device. Ask
your Hearing Care Professional for recommended drying
products and for individual in󰘵ructions on when to dry
your device.

20 21
Storage
● Short-term 󰘵orage (up to several days): Turn o󰘯 your
device via the push button or place it in the powered
charger.
The charger mu󰘵 be connected to the power supply.
If the charger is not connected to power supply and
you place your device in the charger, the device is not
turned o󰘯.
Note that when you turn o󰘯 the device via a remote
control or smartphone app, the device is not turned o󰘯
completely. It is in 󰘵andby-mode and 󰘵ill draw some
power.
● Long-term 󰘵orage (weeks, months, ...): Fir󰘵, fully
charge your device. Turn it o󰘯 via the push button
before 󰘵oring it. We recommend using drying products
while 󰘵oring the device.
At 6 month intervals you will have to charge the device
to avoid an unrecoverable deep-discharge of the
power cell. Deep-discharged power cells cannot be
charged anymore and they have to be replaced. We
recommend recharging more frequently than 6 month
intervals.
Observe the 󰘵orage conditions in section
“Operating, transport and 󰘵orage conditions”.
Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
Clean the ear pieces daily.
For all types of ear pieces:
XClean the
ear piece right
after removal
with a soft and
dry tissue.
This prevents
that cerumen
becomes dry
and hard.
For Click Domes or Click Sleeves:
XSqueeze the tip of the ear piece.

22 23
Exchanging
Exchange 󰘵andard ear pieces approximately every
three months. Replace them sooner if you notice
cracks or other changes. The procedure for exchanging
󰘵andard ear pieces depends on the type of ear piece.
In section "Components and names", your Hearing Care
Professional has marked your type of ear piece.
Exchanging Click Domes
XTo remove the old Click Dome, use the removal tool
or follow the in󰘵ructions on the packaging of the
Click Domes. Be careful not to pull the receiver cable.
The removal tool is available as an accessory.
XTake particular care that
the new Click Dome clicks
noticeable in place.
XCheck the 󰘰rm 󰘰t of the new
Click Dome.
clic
k
Exchanging Click Sleeves
XTurn the Click Sleeve
inside out.
XGrasp the Click Sleeve and
the receiver (not the receiver
cable) with your 󰘰ngers and
pull the Click Sleeve o󰘯.
XTake particular care that
the new Click Sleeve clicks
noticeably in place.
click
Professional maintenance
Your Hearing Care Professional can perform a thorough
professional cleaning and maintenance.
Cu󰘵om-made ear pieces and wax 󰘰lters should
be exchanged as needed by your Hearing Care
Professional.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for
support.

24 25
Important safety information
This section contains important safety information
regarding the power cell. For more safety information,
refer to the safety manual supplied with the hearing
in󰘵ruments.
WARNING
A power cell (lithium-ion rechargeable battery)
is permanently built into your device. Incorrect
use of the power cell or the device can cause the
power cell to bur󰘵.
Risk of injury, 󰘰re or explosion!
XFollow the safety in󰘵ructions for power cells in
this section.
XObserve the operating conditions. Refer to section
“Operating, transport and 󰘵orage conditions”.
XPay special attention to protect your device from
extreme heat (e.g. 󰘰re, microwave oven, inductive
oven or other high-induction 󰘰elds) and sunlight.
XCharge your device only with the approved charger.
Ask your Hearing Care Professional for support.
XDo not disassemble the power cell.
Replacement and repair have to be performed by a
professional. Therefore:
XDo not repair or replace the power cell yourself.
XDo not use the device when their performance after
charging reduces considerably.
XIn the unlikely event of a power cell bur󰘵ing or
exploding, keep all combu󰘵ible materials away.
In any of the above cases, return your device to the
Hearing Care Professional.

26 27
Explanation of symbols
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
Symbols on the device or packaging
0123
CE compliance label, con󰘰rms compliance
with certain European Directives, refer to
section "Conformance information".
EMC and radio communications
compliance label Au󰘵ralia, refer to section
"Conformance information".
Indicates the legal manufacturer of the device.
Do not dispose of the device with general
dome󰘵ic wa󰘵e. Read more in section
"Disposal information".
Read and follow the in󰘵ructions in the user
guide.
Further information
Safety information
For more safety information, refer to the safety manual
supplied with the device.
Accessories
You can use the Smartphone App for convenient
remote control of your device. The app also allows you
to deactivate signal tones, to create individual sound
pro󰘰les and many more functions.
You can also use a remote control.
Consult your Hearing Care Professional for further
information.

28 29
Operating, transport, and 󰄋orage conditions
The device operates in the following environmental
conditions (also valid in between uses):
Operating
conditions
Discharging Charging
Temperature 0 to 50 °C
(32 to 122 °F)
10 to 35 °C
(50 to 95 °F)
Relative humidity 5 to 93 % 5 to 93 %
Atmospheric
pressure
700 to 1060 hPa 700 to 1060 hPa
During extended periods of transport and 󰘵orage, please
observe the following conditions:
Storage Transport
Temperature
(recommended)
10 to 25 °C
(50 to 77 °F)
-20 to 60 °C
(-4 to 140 °F)
Temperature
(maximum range)
10 to 40 °C
(50 to 104 °F)
-20 to 60 °C
(-4 to 140 °F)
Relative humidity
(recommended)
20 to 80 % 5 to 90 %
Relative humidity
(maximum range)
10 to 80 % 5 to 90 %
Atmospheric
pressure
700 to 1060 hPa 700 to 1060 hPa
Note that you have to charge the device at lea󰘵
every 6 months. For details refer to section
"Maintenance and care".
For other parts, such as the charger, other conditions
may apply.
WARNING
Risk of injury, 󰘰re or explosion during shipment.
XShip power cells or device according to local
regulations.
Disposal information
XTo avoid environmental pollution, do not throw
power cells or device into household trash.
XRecycle or dispose of power cells or device according
to local regulations.

30 31
Troubleshooting
Problem and possible solutions
Sound is weak.
● Increase the volume.
● Charge the device.
● Clean or exchange the ear piece.
Device emits whi󰘵ling sounds.
● Reinsert the ear piece until it 󰘰ts securely.
● Decrease the volume.
● Clean or exchange the ear piece.
Sound is di󰘵orted.
● Decrease the volume.
● Charge the device.
● Clean or exchange the ear piece.
Device emits signal tones.
● Charge the device.
Device does not work.
● Turn the device on.
● Charge the device. Observe also the 󰘵atus LEDs
on the charger.
Consult your Hearing Care Professional if you encounter
further problems.
Conformance information
The CE mark indicates conformity with the following
European directives:
● 93/42/EEC concerning medical devices
● 2014/53/EU RED concerning radio equipment
● 2011/65/EU RoHS concerning the re󰘵riction of
hazardous sub󰘵ances
The full text of the declaration of conformity can be
obtained from www.signia-hearing.com/doc.
The ACMA compliance mark indicates conformity
with the electromagnetic interference 󰘵andards set by
the Au󰘵ralian Communications and Media Authority
(ACMA).
Devices with the FCC marking comply with the 󰘵andards
of the FCC regarding electromagnetic interference.
This Class B digital apparatus complies with Canadian
ICES-003.
This device complies with Part 15 of the FCC Rules and
with ISED's licence-exempt RSSs.
Operation is subject to the following two conditions:
● This device may not cause harmful interference, and
● this device mu󰘵 accept any interference received,
including interference that may cause undesired
operation.

32 33
This equipment has been te󰘵ed and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection again󰘵 harmful
interference in a residential in󰘵allation. This equipment
generates, uses and can radiate radio frequency energy
and, if not in󰘵alled and used in accordance with the
in󰘵ructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular in󰘵allation. If
this equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment o󰘯 and on, the user is encouraged
to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and
receiver.
● Connect the equipment to an outlet on a circuit
di󰘯erent from that to which the receiver is connected.
● Consult the dealer or an experienced radio/TV
technician for help.
FCC caution: Any changes or modi󰘰cations not expressly
approved by the party responsible for compliance could
void the user's authority to operate this equipment.
Country-speci󰄈c information
USA and Canada
Certi󰘰cation information for devices with wireless
functionality:
TH CROS LI 19
● HVIN: WP4N1
● Contains FCC ID: SGI-RFM001
● IC: 267AB-WP4N1

34 35
Important safety information
Personal safety
This device is not intended for children under the age of
3 years or persons with a developmental age of under
3 years.
CAUTION
Risk of injury!
XAlways wear the receiver cable with an ear
piece.
XMake sure that the ear piece is completely
attached.
WARNING
Risk of a󰘯ecting electronic equipment!
XIn areas where the use of electronics or wireless
devices are re󰘵ricted, verify if your device has to
be turned o󰘯.
WARNING
Risk of injury!
XDo not use obviously damaged devices and
return them to point of sale.
WARNING
Note that any unauthorized changes to the product
may cause damage to the product or cause injury.
XUse only approved parts and accessories. Ask
your Hearing Care Professional for support.
WARNING
Choking hazard!
Your device contains small parts which can be
swallowed.
XKeep hearing in󰘵ruments, batteries and
accessories out of reach of children and
mentally disabled persons.
XIf parts have been swallowed consult a physician
or hospital immediately.
WARNING
Your device may reduce certain background
sounds, potentially also tra󰘲c or warning signals.
WARNING
Risk of explosion!
XDo not use your device in explosive
atmospheres (e. g. in mining areas).

36 37
Contraindications
WARNING
Consult a Hearing Care Professional if you
experience any unusual side e󰘯ects like skin
irritation, excessive accumulation of ear wax,
dizziness, change in your hearing, or if you think
there may be a foreign object in your ear canal.
WARNING
A Hearing Care Professional should advise a
prospective hearing in󰘵rument user to consult
a licensed physician before using the hearing
in󰘵rument if the Hearing Care Professional
determines that the prospective user has any of the
following conditions:
XVisible congenital or traumatic deformity of the
ear.
XHi󰘵ory of active drainage from the ear within the
previous 90 days.
XHi󰘵ory of sudden or rapidly progressive hearing
loss within the previous 90 days.
XAcute or chronic dizziness.
XUnilateral hearing loss of sudden or recent onset
within the previous 90 days.
XAudiometric air-bone gap equal to or greater
than 15 dB at 500 Hz, 1,000 Hz, and 2,000 Hz.
XVisible evidence of signi󰘰cant cerumen
accumulation or a foreign body in the ear canal.
XPain or discomfort in the ear.
Product safety
NOTICE
XProtect your devices from extreme heat. Do not
expose them to direct sunlight.
NOTICE
XDo not dry your devices in the microwave oven.
NOTICE
Di󰘯erent types of 󰘵rong radiation, e. g. during
X-ray or MRI head examinations, may damage
devices.
XDo not use the devices during these or similar
procedures.
Weaker radiation, e. g. from radio equipment or
airport security, does not damage the devices.
NOTICE
XProtect your devices from high humidity. Do
not wear them in the shower or when you apply
make-up, perfume, aftershave, hairspray or
suntan lotion.
In some countries re󰘵rictions for the usage of
wireless equipment exi󰘵.
XRefer to local authorities for further information.

38 39
NOTICE
Your devices are designed to comply with
international 󰘵andards on electromagnetic
compatibility but interference with nearby electronic
devices could occur. In this case, move away from
the source of interference.
NOTICE
Your devices comply with international 󰘵andards.
However, it cannot be guaranteed that all products
on the market work interference-free, for example
some induction cookers may cause audible
interference.
Service and warranty
Serial numbers
Left:
Right:
Service dates
1: 4:
2: 5:
3: 6:
Warranty
Date of purchase:
Warranty period in months:
Your Hearing Care Professional