Tunstall Flamenco User manual

Flamenco
Room with
RoomTerminal Flamenco
Operating instructions
for staff
00 8811 66

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part of this documentation may be reproduced in any form or processed, copied or distributed
using electronic systems without the prior written consent by Tunstall GmbH.
We reserve the right for implementing technical changes.
© Tunstall GmbH
00 8811 66, 02/17 (Rev. 3.0)

00 8811 66, 02/17 (Rev. 3.0) 1
1. Table of contents
1. Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. Important safety instructions . . . . . . . . . . . . . . . . 3
3. Required basic knowledge . . . . . . . . . . . . . . . . . . 5
4. Call devices for patients . . . . . . . . . . . . . . . . . . . . 9
5. Optical signalling devices . . . . . . . . . . . . . . . . . . . 11
6. Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7. RoomTerminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
8. Diagnostic call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
9. Connection sockets etc. . . . . . . . . . . . . . . . . . . . . 21

1. Table of contents
200 8811 66, 02/17 (Rev. 3.0)

00 8811 66, 02/17 (Rev. 3.0) 3
2. Important safety instructions
.
You must have gained, via appropriate measures such as training, suffi-
cient knowledge about the operation and use of the nurse call system.
These measures have to be repeated if necessary. These operating in-
structions require such knowledge.
These operating instructions require you to be familiar with the proce-
dures of hospital care service.
The connection of external equipment (e.g. medical monitoring device for
diagnostic call) should only be carried out by those people specifically
trained to do so.
Report any functional irregularities, any failures and faults immediately to
a technician.
Familiarise the patients with the call devices and hand out the corre-
sponding user instructions.
Test the plug-in devices (pear push switch etc.) after every plug-in proce-
dure to ensure perfect functioning of call triggering.
Do not expose the devices to any extreme conditions like extreme heat
or cold, moisture, a lot of dust or extreme shaking.
For cleaning and disinfecting follow the instructions of your hygiene spe-
cialist.
WARNING! Please follow the safety instructions below for the
safety of staff and patients:

2. Important safety instructions
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00 8811 66, 02/17 (Rev. 3.0) 5
3. Required basic knowledge
Call handling process
1. Raising a call
A patient presses a call button, if he or she needs help. The call will be dis-
played at the display devices in the ward.
2. Acknowledging the call
Staff acknowledges the call - depending on the current location at the display
panel in the nurse station or at a RoomTerminal or at the calling location by
activating staff presence.
3. Helping the caller
The staff goes to the calling location, to provide help to the patient. When en-
tering the room, the staff activates the presence button.
4. Cancelling the call
After help is provided, the call has to be cancelled. In most cases the call is
cancelled automatically when presence button is deactivated on staff leaving
the room.
Exceptions: Calls from WC rooms must be cancelled by pressing a special
cancel button within the WC room.
Staff presence registration
Reporting the current presence of staff at all times is prerequisite for the effi-
cient and effective use of the call system.
There are two categories of staff:
Staff 1: e.g. nurses (green presence button)
Staff 2: e.g. doctors (yellow presence button)

3. Required basic knowledge
600 8811 66, 02/17 (Rev. 3.0)
Activated presence buttons:
indicate the presence of staff,
acknowledge a fresh call in this room,
prepare the reception of forwarded calls,
prepare the initiation of emergency calls, i.e. calls from rooms with acti-
vated presence buttons are indicated with higher priority.
put the alarm button in the RoomTerminal into operation. Pressing this
alarm button will only initiate an alarm when staff presence is activated.
put the blue alarm buttons into operation (at the RoomTerminal and at re-
mote alarm switches). That means, pressing a blue alarm button will only
initiate a cardiac alarm when staff presence is activated,
If an announcement is broadcasted at the nurse call system loudspeak-
ers, an attention tone sounds at the RoomTerminal where presence is
activated.

3. Required basic knowledge
00 8811 66, 02/17 (Rev. 3.0) 7
Call types and call categories
Call forwarding
Normally, all calls are acknowledged at a display panel in the nurse station.
If the display panel is unattended, after a programmed time (e.g. 30 seconds)
Call
category Call type Call event
Calls
(low
priority)
Call A patient raises a call or a call device
plug is disconnected from the connection
socket.
WC Call A call was raised in a WC room.
Emergency
calls
(medium
priority)
Emergency
Call 1
While presence 1 is activated a call is
raised.
Emergency
Call 2
While presence 2 is activated a call is
raised.
WC
Emergency
While presence is activated a WC call is
raised.
Telephone
Call
The telephone rings in the duty room.
Diagnostic
Call
A medical monitoring device raises a
call. That can be, for example, a monitor
that automatically raises a call when val-
ues have gone above or below specified
borderline values.
Alarm
(high
priority)
Cardiac
Alarm
A call is raised via a specific alarm but-
ton. Special staff (e.g. cardiac response
team) are required.

3. Required basic knowledge
800 8811 66, 02/17 (Rev. 3.0)
the calls are automatically forwarded to the rooms where staff has activated
its presence. Then the call can be acknowledged using the RoomTerminal.
Call re-freshening
The function 'call re-freshening' is an additional safety feature: If an acknowl-
edged call isn't cancelled within a programmed time frame (e.g. 3 minutes),
it is signalled as fresh call again.
Zones and shifts
Wards can organisationally be divided into smaller units (zones). For this, the
calls in a zone are only displayed within that zone. Allocation of zones can be
changed in the course of a day (shift operation).
Note: If a call isn't acknowledged within a programmed time frame (e.g.
2 minutes), the current zone allocation will be switched off. The system will
return the original zone allocation as as soon as all calls of the ward are can-
celled.
Ward coupling
When staff numbers are low, several wards can be coupled. This means that
in the coupled wards, all calls from the coupled wards will be displayed and
acknowledged.
Alarms
Cardiac alarms are displayed in all wards connected to the nurse call system
immediately after alarm activation. Note: It is possible, that your system is
configured differently: The cardiac alarms may be displayed in all wards only
after a programmed time frame. Ask your system administrator.