Tunstall Flamenco User manual

Flamenco
Room with
RoomTerminal Flamenco
Operating instructions
for staff
00 8811 66

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part of this documentation may be reproduced in any form or processed, copied or distributed
using electronic systems without the prior written consent by Tunstall GmbH.
We reserve the right for implementing technical changes.
© Tunstall GmbH
00 8811 66, 02/17 (Rev. 3.0)

00 8811 66, 02/17 (Rev. 3.0) 1
1. Table of contents
1. Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. Important safety instructions . . . . . . . . . . . . . . . . 3
3. Required basic knowledge . . . . . . . . . . . . . . . . . . 5
4. Call devices for patients . . . . . . . . . . . . . . . . . . . . 9
5. Optical signalling devices . . . . . . . . . . . . . . . . . . . 11
6. Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7. RoomTerminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
8. Diagnostic call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
9. Connection sockets etc. . . . . . . . . . . . . . . . . . . . . 21

1. Table of contents
200 8811 66, 02/17 (Rev. 3.0)

00 8811 66, 02/17 (Rev. 3.0) 3
2. Important safety instructions
.
You must have gained, via appropriate measures such as training, suffi-
cient knowledge about the operation and use of the nurse call system.
These measures have to be repeated if necessary. These operating in-
structions require such knowledge.
These operating instructions require you to be familiar with the proce-
dures of hospital care service.
The connection of external equipment (e.g. medical monitoring device for
diagnostic call) should only be carried out by those people specifically
trained to do so.
Report any functional irregularities, any failures and faults immediately to
a technician.
Familiarise the patients with the call devices and hand out the corre-
sponding user instructions.
Test the plug-in devices (pear push switch etc.) after every plug-in proce-
dure to ensure perfect functioning of call triggering.
Do not expose the devices to any extreme conditions like extreme heat
or cold, moisture, a lot of dust or extreme shaking.
For cleaning and disinfecting follow the instructions of your hygiene spe-
cialist.
WARNING! Please follow the safety instructions below for the
safety of staff and patients:

2. Important safety instructions
400 8811 66, 02/17 (Rev. 3.0)

00 8811 66, 02/17 (Rev. 3.0) 5
3. Required basic knowledge
Call handling process
1. Raising a call
A patient presses a call button, if he or she needs help. The call will be dis-
played at the display devices in the ward.
2. Acknowledging the call
Staff acknowledges the call - depending on the current location at the display
panel in the nurse station or at a RoomTerminal or at the calling location by
activating staff presence.
3. Helping the caller
The staff goes to the calling location, to provide help to the patient. When en-
tering the room, the staff activates the presence button.
4. Cancelling the call
After help is provided, the call has to be cancelled. In most cases the call is
cancelled automatically when presence button is deactivated on staff leaving
the room.
Exceptions: Calls from WC rooms must be cancelled by pressing a special
cancel button within the WC room.
Staff presence registration
Reporting the current presence of staff at all times is prerequisite for the effi-
cient and effective use of the call system.
There are two categories of staff:
Staff 1: e.g. nurses (green presence button)
Staff 2: e.g. doctors (yellow presence button)

3. Required basic knowledge
600 8811 66, 02/17 (Rev. 3.0)
Activated presence buttons:
indicate the presence of staff,
acknowledge a fresh call in this room,
prepare the reception of forwarded calls,
prepare the initiation of emergency calls, i.e. calls from rooms with acti-
vated presence buttons are indicated with higher priority.
put the alarm button in the RoomTerminal into operation. Pressing this
alarm button will only initiate an alarm when staff presence is activated.
put the blue alarm buttons into operation (at the RoomTerminal and at re-
mote alarm switches). That means, pressing a blue alarm button will only
initiate a cardiac alarm when staff presence is activated,
If an announcement is broadcasted at the nurse call system loudspeak-
ers, an attention tone sounds at the RoomTerminal where presence is
activated.

3. Required basic knowledge
00 8811 66, 02/17 (Rev. 3.0) 7
Call types and call categories
Call forwarding
Normally, all calls are acknowledged at a display panel in the nurse station.
If the display panel is unattended, after a programmed time (e.g. 30 seconds)
Call
category Call type Call event
Calls
(low
priority)
Call A patient raises a call or a call device
plug is disconnected from the connection
socket.
WC Call A call was raised in a WC room.
Emergency
calls
(medium
priority)
Emergency
Call 1
While presence 1 is activated a call is
raised.
Emergency
Call 2
While presence 2 is activated a call is
raised.
WC
Emergency
While presence is activated a WC call is
raised.
Telephone
Call
The telephone rings in the duty room.
Diagnostic
Call
A medical monitoring device raises a
call. That can be, for example, a monitor
that automatically raises a call when val-
ues have gone above or below specified
borderline values.
Alarm
(high
priority)
Cardiac
Alarm
A call is raised via a specific alarm but-
ton. Special staff (e.g. cardiac response
team) are required.

3. Required basic knowledge
800 8811 66, 02/17 (Rev. 3.0)
the calls are automatically forwarded to the rooms where staff has activated
its presence. Then the call can be acknowledged using the RoomTerminal.
Call re-freshening
The function 'call re-freshening' is an additional safety feature: If an acknowl-
edged call isn't cancelled within a programmed time frame (e.g. 3 minutes),
it is signalled as fresh call again.
Zones and shifts
Wards can organisationally be divided into smaller units (zones). For this, the
calls in a zone are only displayed within that zone. Allocation of zones can be
changed in the course of a day (shift operation).
Note: If a call isn't acknowledged within a programmed time frame (e.g.
2 minutes), the current zone allocation will be switched off. The system will
return the original zone allocation as as soon as all calls of the ward are can-
celled.
Ward coupling
When staff numbers are low, several wards can be coupled. This means that
in the coupled wards, all calls from the coupled wards will be displayed and
acknowledged.
Alarms
Cardiac alarms are displayed in all wards connected to the nurse call system
immediately after alarm activation. Note: It is possible, that your system is
configured differently: The cardiac alarms may be displayed in all wards only
after a programmed time frame. Ask your system administrator.

00 8811 66, 02/17 (Rev. 3.0) 9
4. Call devices for patients
Pear push switch
Pear push switch
incl. two call switches
Pear push switch
incl. call and light switch
Red call button for raising calls
Location light / Reassurance light
Faintly illuminated in order to find the call button in the dark,
brightly illuminated when you have raised a call.
Yellow light switch for switching the reading light
By means of this clamp you can comforta-
bly fix the pear push switch to the 'bed gal-
lows'. Under excessive force the clamp
will slip off the supporting rod, protecting
the pear push switch from damage

4. Call devices for patients
10 00 8811 66, 02/17 (Rev. 3.0)
Call switches
All red buttons of the system are call buttons.
If you need help, press a red call button, pull the call handle or press the
call bulb.
To acknowledge the call activation the red reassurance light brightly illu-
minates. Nursing staff will come to you.
Red call button for raising calls.
Location light / Reassurance light
Faintly illuminated in order to find the call button in the dark,
brightly illuminated when you have raised a call.
Safety release
The safety release opens, if the pulling force exceeds a limit value.
After it has opened, the safety release is easily closed again by sim-
ply pushing it together.
Red call handle
For raising a call by pulling on the red pull cord.
Red call ball
For raising a call by pressing the red rubber ball.

00 8811 66, 02/17 (Rev. 3.0) 11
5. Optical signalling devices
Room lamps
Flickering Flashing
quickly Flashing Permanent light
Red
Alarm
(fresh)
Emergency call
(fresh)
Call
(fresh)
Call,
Emergency Call,
Alarm
(acknowledged)
Green - - - Presence 1
Yellow - - - Presence 2
White
- WC Emergency
(fresh)
WC Call
(fresh)
WC Emergency,
WC Call
(acknowledged)
Blue Alarm
(fresh)
- - Alarm
(acknowledged)
77 0170 00
green
yellow
77 0170 01
(supplement to
77 0170 00/77 0171 00)
blue
white
77 0170 10
red
green
yellow
white
red
77 0171 00 77 0171 10

5. Optical signalling devices
12 00 8811 66, 02/17 (Rev. 3.0)
Group lamps
If there is more than one call, the highest priority call is displayed. Priorities:
Fresh alarm > fresh emergency call > fresh call > acknowledged alarm > ac-
knowledged emergency call > acknowledged call.
Corridor display
The corridor display displays the call type and the room number of the calling
location. If there is more than one call, the highest priority call is displayed. In
standby mode the time is displayed.
Flashing quickly Flashing slowly Permanent light
Red Alarm (fresh or
acknowledged)
Emergency call (fresh
or acknowledged)
Call (fresh or
acknowledged)
Green The call signalled in
the red field is an
acknowledged call.
Staff is not present in
any of the assigned
rooms.
Staff is present
in at least one of
the assigned
rooms.
red
green
red
green
Direction to call location
Calls from another ward
during ward coupling

00 8811 66, 02/17 (Rev. 3.0) 13
6. Switches
Presence switch
Presence combination with call tone
Green: presence button for staff 1
Yellow: presence button for staff 2
Reminder light illuminates
when presence button is activated.
Call tone in case of call forwarding
(if function is configured).
Green: Presence button staff 1
Reminder light illuminates
when presence button is activated.
Red: Call button for raising calls
Location light / reassurance light
Call tone in case of call forwarding
(if function is configured).

6. Switches
14 00 8811 66, 02/17 (Rev. 3.0)
Cancel switch/WC
Call switch/WC with cancel switch
Cardiac alarm switch
Grey: Cancel button to cancel calls in the
WC
Reminder light illuminates when a call in the
WC has to be cancelled via cancel button.
Call tone in case of call forwarding
(if function is configured).
Red: Call button to raise calls
Location light / reassurance light
Grey: Cancel button to cancel calls in the
WC
Reminder light illuminates when a call in the
WC has to be cancelled via cancel button.
Call tone in case of call forwarding
(if function is configured).
Location light / reassurance light
Blue: Alarm button for raising a highest pri-
ority call (alarm). The alarm button is only
operational when presence is activated in
the room.

00 8811 66, 02/17 (Rev. 3.0) 15
7. RoomTerminal
Device overview
Display
Four function keys
(situation-related functions)
Blue alarm button
Blue location light (10) faintly illumi-
nated for finding the button in the dark,
when staff presence is active. Flashing
brightly when a cardiac alarm was
raised at the RoomTerminal (reassur-
ance light). This button is operational
only when presence is active.
Red call button
Red location light (9) faintly illuminated
for finding the call button in the dark.
Flashing brightly when the call button at
the RoomTerminal was pressed (reas-
surance light).
Green presence button for staff 1
Green reminder light (5) illuminates
when presence 1 is activated.
Yellow presence button for staff 2
Yellow reminder light (6) illuminates
when presence 2 is activated.

7. RoomTerminal
16 00 8811 66, 02/17 (Rev. 3.0)
Staff registration
When entering the room:
Activate the green presence button (Staff 1) or yellow presence button
(Staff 2) at RoomTerminal or at remote presence switch.
The reminder lights of all presence buttons in the room for this staff cat-
egory come on.
When leaving the room:
De-activate the green presence button (Staff 1) or yellow presence but-
ton (Staff 2) at RoomTerminal or at remote presence switch.
The reminder lights of all presence buttons for this staff category in the
room go out.
Display of forwarded calls
If a call is not acknowledged at the display panel in the nurse station within a
programmed time frame (e.g. 30 seconds), the call will be forwarded to all
rooms where the presence is activated. Forwarded calls are presented in the
RoomTerminal's display and an acoustic signal will sound.
NOTE: If the display panel in the nurse station is not working or, if there is no
display panel in the ward, all calls are forwarded without delay.
Normal call: Short tone, long pause, short tone, ...
Emergency call: Tone, pause, tone, ...
Cardiac alarm: Long tone, short pause, long tone, ...
Diagnostic Call
Room: 207

7. RoomTerminal
00 8811 66, 02/17 (Rev. 3.0) 17
Providing help for the caller
A call is displayed at the RoomTerminal:
1. Acknowledge the call by pressing the function key.
The call is acknowledged.
2. Log-out from the current room, i.e. de-activate the presence button.
3. Go to the calling location.
4. Log-in at the call location, i.e. activate the presence button.
5. Provide the required help to the calling patient. If necessary, call for fur-
ther assistance.
6. Cancelling the call:
All calls, which are not raised in the WC, are automatically cancelled
when you de-activate the presence button.
For calls from the WC: Press the grey cancel button in the WC or - if
function key available at the RoomTerminal - press the function key.
7. Log-out from the room, i.e. de-activate the presence button.
NOTE: If an acknowledged call isn't cancelled within a programmed time
frame (e.g. 3 minutes), it is signalled as fresh call again.
Special case: A care provider is already at the calling location
If the call is raised in the room where you happen to be and you can help with-
out additional assistance, you have to press the presence button, before you
can cancel the call.
Calling for assistance
Raising an emergency call
You are in the patient room and you need assistance:

7. RoomTerminal
18 00 8811 66, 02/17 (Rev. 3.0)
Press the red call button at the RoomTerminal or another call button in
the room.
The light for the pressed call button is brightly illuminated or is flashing
brightly (RoomTerminal). With activated staff presence an emergency
call is signalled.
NOTE: An emergency call or a cardiac alarm re-activates a previously ac-
knowledged call and it must be acknowledged again before it can be can-
celled.
Raising an alarm
You are in the patient room and you need top priority assistance (e.g. cardiac
response team):
Press the blue alarm button at the RoomTerminal or another alarm switch
in the room.
The light for the pressed alarm button is brightly illuminated or is flashing
brightly (RoomTerminal).
NOTE: To prevent false use of the alarm buttons, the alarm buttons are op-
erational only when presence is active.