Turntide Hub 7 User manual

TURNTIDE FOR BUILDINGS

Hub 7

Automation Install Guide

TABLE OF CONTENTS

Contents

1. Product Overview 3

1.1. Turntide Hub 7 3

1.1.1. Dimensions 3

1.1.2. Left View 3

1.1.3. Right View 4

1.2. Turntide VRF Adapter 5

1.2.1 Dimensions 5

1.3. Turntide Enclosure 5

1.3.1. Parts List 5

1.3.2. Enclosure Drawings 6

2. Installation Requirements 7

2.1. Location Requirements 7

2.2. Environmental Conditions 7

3. Installation Instructions 7

3.1. Mounting the Turntide Enclosure 7

3.2. Installation - Hub Only 7

3.3. Connecting Power 8

3.3.1. Power Requirements 8

3.3.2. Powering with Turntide Enclosure 8

3.3.3. Powering Hub Only 9

3.4. Connecting Internet 9

3.4.1. Internet Connectivity 10

3.4.2. Connecting Ethernet with Enclosure 10

3.4.3. Connecting Ethernet Hub only 10

3.4.4. Using a Cell Modem 10

4. Connecting Equipment 11

4.1. IP Network 11

4.1.1. What Can Be Connected 11

4.1.2. How to Connect 11

4.1.2.3. Hub 7 11

4.1.3. Limitations / Cable Specications 11

4.2. RS-485 Network 11

4.2.1. What Can Be Connected 11

4.2.2. Wiring 12

4.2.3. How to Terminate 12

4.2.3.4. Turntide Hub 7 12

4.2.4. Limitations / Cable Specications 12

4.3. USB Network 13

4.3.1. What Can Be Connected 13

4.3.2. How to Connect 13

4.3.3. Limitations / Cable Specications 13

5. Installing Turntide VRF Adapter 14

5.1. Connecting Power 14

5.2. Network Conguration & Connecting to the Hub 14

5.2.1 Network & Cable Limitations 14

6. Initial Conguration (Quick Start Guide) 15

6.1. Connecting to the Hub Locally 15

6.2. Logging In 15

6.3. Initial Conguration / IP Setup 16

6.4. Conrming Cloud Connection 17

7. Turntide Stratup Troubleshooting Guide 17

7.1 IP Network Issues 17

7.2 VRV Discovery Issues 21

7.3 BACnet Discovery Issues 23

1. Product Overview

1.1. Turntide Hub 7

1.1.1. Dimensions

Dimensions in mm

1.1.2. Left View

2 1

# Label Description

1 COM 1 RS-232/422/485 Connects to an RS-485 network. Requires an

RS232/RS485 converter

2 COM 2 RS-232/422/485 Connects to an RS-485 network. Requires an

RS232/RS485 converter

3 USB 1

4 USB 2

5 USB 3

6 USB 4

7 MicroSIM For SIM Cards

8 Power Button Used to power on/off the hub

PIN RS232 RS422 RS485

1DCD TX- TX-/RX-

2RX TX+ TX+/RX+

3 TX RX+ NC

4 NC RX- NC

5GND NC NC

6 NC NC NC

7RTS NC NC

8CTS NC NC

9 RI/PWR NC/PWR NC/PWR

Connecting Pins for

COM 1 and COM 2

D-SUB Conn. 9P 90D(M) DIP

1.1.3. Right View

# Label Description

1 Chassis Grounding Screw Common system, grounding point

2 Display Port For troubleshooting purposes only

3 IP1 Connect an Ethernet (RJ45) cable to gain network access.

4 IP2 Connect an Ethernet (RJ45) cable to gain network access.

5 CAN Bus*

Serial communication bus standard that allows microcontrollers and devices to

communicate with each other.

*CAN Bus is not supported at this time.

6 Terminal Block Power Connect a 10-30 VDC power connector to provide power to your system

125 6

3 4

1.2. Turntide VRF Adapter

The Turntide VRF adapter is used to connect VRF systems directly to the Turntide Hub for monitoring and control.

1.2.1 Dimensions

4.13” x 3.54” x 1.00“

1.3. Turntide Enclosure

The prefabricated Turntide Enclosure is designed to safely hold Turntide equipment and accessories for easy installation

and networking. It is recommended the panels are used for all jobs.

1.3.1. Parts List

NEMA Type 1 / IP 30 Enclosure

5-Port 10/100Mbps Switch

7-Port USB Hub

24VDC DIN Rail Power Supply

DIN Rail Mount AC Receptacle

DIN Rail 120VAC circuit breaker

1.3.2. Enclosure Drawings

Note: Cradlepoint Cell router (if being used) should be mounted externally of the panel in a location with good cell service.

LARGE ENCLOSURE

MDR-60-24

USB HUB

(WHEN

NEEDED)

MSA

ROUTER

ONLOGIC K410

VRF ADAPTER

11.63

18.03

16.64

18.88

9.89

4.0000

3.5000

VRF ADAPTER

4.0000

3.5000

VRF ADAPTER

4.0000

3.5000

VRF ADAPTER

ONLOGIC K410

UT4

GND

UT4

GND

UT2.5UT2.5UT2.5UT2.5UT2.5UT2.5 UT2.5UT2.5UT2.5UT2.5 UT2.5UT2.5

ROUTER, USB HUB AND ETHERNET SWITCH

MAY RELOCATE TO THIS SPACE WHEN TOO

MANY SERIAL TERMINALS ARE REQUIRED

SERIAL TERMINALS FOR

HUB AND VRF ADAPTERS

DC POWER TERMINALS INCOMING LINE POWER

TERMINALS

IMACP01

SMALL ENCLOSURE

2. Installation Requirements

It is recommended that the Turntide Hub is always installed inside of a Turntide Enclosure or similar. Be sure to install the

Turntide Hub in a location that meets the requirements in 2.1 and 2.2 below.

2.1. Location Requirements

The Turntide Hub must be mounted in a clean, indoor area that is free from dust, water and direct sunlight. If not mounted

in a panel, the Hub should be in an environmentally maintained communications room.

2.2. Environmental Conditions

Maximum Vibration 5 Hz with 0.0002 G2/HZ

Altitude -15.20 m to 5,000 m (-50 ft to 16,404 ft)

Temperature -30 C to 70 C (-22 F to 158 F)

Humidity 10% to 90% (non-condensing) @ 40C

3. Installation Instructions

3.1. Mounting the Turntide Enclosure

The Turntide Enclosure is easily mounted on the wall using the four pre-drilled mounting holes located on the back of the enclosure.

Note: For proper installation all four mounting points must be used

Note: Make sure all four mounting points are properly attached to the wall using correctly rated wall anchors or expansion anchors.

Warning: Please insure the wall mounting locations are rated to hold the entire enclosure.

3.2. Installation - Hub Only

Turntide 7 Hubs purchased without an enclosure can be mounted using the included wall mount.

3.3. Connecting Power

3.3.1. Power Requirements

Warning: Electrical work is dangerous and should only be completed by a skilled and qualied person. All electrical

procedures must be carried out with the power supply shut off. Do not turn the power supply on until all

connections are made. Not doing so may result in electric shock.

3.3.2. Powering with Turntide Enclosure

The Turntide Enclosure is shipped with all required equipment power supplies and wiring completed. A 120VAC power feed

is required to be wired into the supplied breaker.

3.3.3. Powering Hub Only

12 VDC - 57 VDC

3.4. Connecting Internet

The Turntide Hub requires an active internet connection to connect to the Turntide Cloud. An ethernet

connection to an active internet line is required at the installation location to be connected to the Turntide

Hub. When using a local LAN connection the below port congurations are required to be completed by the

Network Administrator.

List of Ports to be Opened by IT

Destination Protocol Port

Required Egress Turntide Cloud MQTT TCP/8883

Required Egress Turntide Cloud SST TCP/3199

Required Egress Turntide Cloud HTTPS TCP/443

Required Egress Congurable DNS UDP/53

Required Egress Congurable NTP UDP/123

Important Egress Protocol Specic HTTP TCP/80

3.4.1. Internet Connectivity

The Turntide Hub requires a stable internet connection to connect to the Turntide Cloud. Depending on the planned

internet connection the below is required at the installation location.

Local Area Network: Ethernet cable connected to the building network

Cellular Network: Strong 4g cellular network signal

When connecting via local area network, the below port requirments must be congured for proper communication with

the Turntide Cloud Application. Refer to the table in 3.4 above, “List of Ports to be Opened by IT.”

3.4.2. Connecting Ethernet with Enclosure

The Turntide Enclosure ships with a pre congured

5-port data switch. Connect an ethernet cable (RJ45

plug) into any available port on the supplied switch.

3.4.3. Connecting Ethernet Hub only

When not using a Turntide Enclosure or switch an ethernet cable must be connected directly to the hub.

Turntide Hub 7

The Turntide Hub 7 has two ethernet ports, LAN 1 and

Lan 2. LAN 1 is the primary connector: connect the

ethernet cable (RJ45) to LAN 1.

3.4.4. Using a Cell Modem

When using a supplied cellular modem an ethernet cable must connect the cell modem to the Turntide hub using one of

the methods outlined in 3.3.1 and 3.3.2.

4. Connecting Equipment

This section outlines how to connect compatible building equipment to the Turntide Hub. There are several methods of

connection available.

4.1. IP Network

4.1.1. What Can Be Connected

Turntide supports multiple protocols over ethernet. Any devices supporting these protocols can be connected over IP to

the Turntide hub.

Supported IP Protocol

BACnet IP Modbus TCP NOAA Weather

Open ADR Generic REST

4.1.2. How to Connect

4.1.2.3. Hub 7

Turntide Hub 7 has two ethernet ports. Networked IP devices should be connected to the appropriate ethernet port to

match the hub’s conguration. By default LAN A port is used. If multiple IP devices are to be connected a network switch

is required. Use of the LAN B Port is also allowed.

The Turntide enclosure ships with a precongured 5 port switch for IP connections. By default, LAN A is congured for a

static IP address of 192.168.1.100 and LAN B is congured for DHCP. Either can be used to connect to the Hub 7.

4.1.3. Limitations / Cable Specications

Allowed cable types Ethernet Cat 5e, Cat 6, Cat 6a, Cat 7 or Cat 7a

Termination type RJ45

Maximum cable length 100 m (328 ft)

4.2. RS-485 Network

4.2.1. What Can Be Connected

The Turntide hubs have multiple RS-485 network ports that can be used to connect building devices. Each RS-485

network can only be used for a single protocol at a time.

Supported Protocols

• Trane Comm4

• BACnet MSTP

• BACnet IP

• NOAA Weather

• Modbus TCP

• Modbus RTU

• OpenADR

• Generic REST

4.2.2. Wiring

RS-485 networks must be run as a daisy chain between equipment. Star and Spoke connections are not allowed and

can cause network communication issues.

The Turntide hub can be positioned at any point along the network though it is highly recommended the hub be placed at

the physical end of line for best network performance.

Note: The shield wire must be connected along the daisy chain for proper functionality

Note: A single common cable type must be used along the entire network. Splicing of different cable types can lead to network faults.

RS485 Connections

(BACnet MSTP, Modbus)

4.2.3. How to Terminate

When using RS-485 ensure all terminations are secure with no crossed wires.

Note: The RS-485 cable’s shield should be connected to earth ground at one end only

4.2.3.4. Turntide Hub 7

There are no bias or termination switches on Turntide Hub 7.

4.2.4. Limitations / Cable Specications

Allowed cable types Twisted pair(1 or 2) shielded cable with braid and foil

Cable size 24 - 22 AWG

Termination type Daisy Chain

Maximum cable length 1200 m (4000 ft)

Maximum devices Electrical load and protocol dependent

4.3. USB Network

4.3.1. What Can Be Connected

The USB ports on the Turntide Hubs can be used to connect Turntide VRF Adapters and USB adapters.

4.3.2. How to Connect

USB devices can be plugged directly into the available USB ports on the optional 7 port USB Hub expander.

When using the Turntide enclosure, the HUB 7 can support up to 4 USB devices. IF additional USB devices are

needed they should be plugged into the optional 7 port USB Hub available from Turntide.

4.3.3. Limitations / Cable Specications

Allowed cable types USB

Maximum cable length 5 m (16 ft)

Maximum devices 1 per a USB port

5. Installing Turntide VRF Adapter

5.1. Connecting Power

The Turntide VRF Adapter is powered over USB. It does not require external power. Do not connect 24 VDC power to the

Turntide VRF Adapter unless instructed to by Turntide support.

5.2. Network Conguration & Connecting to the Hub

Connect the F1F2 bus directly to the D-Net terminal connection on the VRF Adapter. The VRF adapter

connects to the Turntide Hub using a USB A-B cable. Up to 4 Turntide VRF Adapters can be connected to a

single hub. Customer’s can increase the number of VRF adapters per HUB 7 to a total of 7 using the 7 port USB

Hub expander option available from Turntide.

Note: a single F1F2 network can be connected to the VRF adapter.

5.2.1 Network & Cable Limitations

Allowed cable types Stranded, Non-shielded, Two Conductor

Cable size 18 - 16 AWG

Termination type Daisy Chain

Maximum cable length Outdoor unit - indoor unit: <= 3280 ft (total wiring length: 6560 ft)

Maximum FCUs (per network) 64

We recommend customers follow Daiking wiring guidelines when wiring Dnet devices to the Turntide VRF

adapter

6. Initial Conguration (Quick Start Guide)

6.1. Connecting to the Hub Locally

With the hub mounted, power the panel/hub.

Verify LED power lights are illuminated on the Turntide Hub

Connect an ethernet cable from a PC or laptop to a free port on the ethernet switch.

Congure the computer’s IP address as follows:

• IP address: 192.168.1.101

• Subnet Mask: 255.255.255.0

• Router/Default Gateway:192.168.1.1

6.2. Logging In

Using a web browser on the computer, log into the Turntide Hub (https://192.168.1.100:5000) with the default admin

credentials.

If prompted to accept the security certicate select Advanced > Go to Website

6.3. Initial Conguration / IP Setup

1. Select System > Network from the navigation bar

2. Select IP interface (IP1 primary interface)

3. Disable DHCP and congure the elds with the assigned IP address

4. Select Save and Restart Now to complete the setup

6.4. Conrming Cloud Connection

While still directly connected to the Turntide Hub, use a web browser to access the hub at the newly assigned IP address

(https://<IP address entered in section 6.3>:5000)

Once logged in connection to the Turntide Cloud can be veried from the main page.

Note: Your computer must be on the same subnetwork as the hub for connection. If the any of the rst three segments of the hub’s IP

address were changed, you must adjust your computer’s IP address to match.

7. Turntide Stratup Troubleshooting Guide

This guide contains rst steps to check to help you through issues starting up and connecting devices to the Turntide

Hub. If after checking this guide your issue persists please contact support@turntide.com.

7.1 IP Network Issues

Can’t Direct Connect to the Hub

Incorrect Username & Password

If you are able to access the Hub UI login page but unable to login, you may be using the wrong username & password.

The Hub UI does not use the same user login as issues for the Turntide web and mobile application. If you do not know

the Hub UI login, talk to your Turntide account manager.

Incorrect IP Address

To directly connect to the hub, the IP address on your computer must be on the same IP subnet as the Turntide Hub. At

default this is 192.168.1.xxx /24. Check to make sure that you have set a static IP address of 192.168.1.xxx (suggested:

192.168.1.105). These guides will show you how:

• Windows: https://www.hellotech.com/guide/for/how-to-set-static-ip-windows-10

• MAC: https://www.macinstruct.com/node/550

Wrong Web URL

When rst shipped Turntide Hub is accessed at its default address from any major web browser by entering the url

https://192.168.1.100:5000. You must be directly connected to the hub and have https at the beginning and :5000 at the

end. (Note: If there are two hubs in the Turntide panel the second hub can be reached at https://192.168.1.101:5000)

If the Hub’s IP address has been congured already for the site, the hub can be reached at https://<Hub_IP_

Address>:5000 where <Hub_IP_Address> is the IP address congured.

Faulty Physical Connection

To access the Turntide Hub directly the computer you are using must be connected to the Turntide Hub with an ethernet

cable. One end must be plugged into your computer and the other end either directly into the IP 1 ethernet port on the

Turntide Hub or into a network switch that is also connected to IP1 on the Turntide Hub. Check that all ethernet cables

are properly plugged in and the cables are not faulty.

Testing the Connection

If you can still not reach the Turntide Hub UI, test the connection with a ping. In windows, open the Command Prompt

program or on Mac open Terminal. Enter the line:

ping 192.168.1.100

Note: if the IP address of the hub has been changed enter the Hub’s IP as opposed to 192.168.1.100.

If the response line reads host unreachable or Request timeout the connection is not active. If it says 64 bytes from

192.168.1.100 and lists a time=xx.xxx ms then the connection is active. Reopen your web browser, double check the web

address and try again

Turntide Hub is Not Connecting to the Turntide Cloud

Internet via Building LAN

IT Firewall

The Turntide Hub requires an outbound connection on several ports to communicate with the Turntide Cloud. If there is

no active connection with the Turntide Cloud, conrm with the IT administrator that the below port settings have been

congured.

Item Description Protocol Port

Required Egress Turntide Cloud MQTT TCP/8883

Required Egress Turntide Cloud SST TCP/3199

Required Egress Turntide Cloud HTTPS TCP/443

Required Egress Congurable DNS UDP/53

Required Egress Congurable NTP UDP/123

Important Egress Protocol Specic HTTP TCP/80

Incorrect Network Conguration

To communicate on the local LAN network the Turntide Hub must be congured with a correct IP address. This address

must be supplied by the IT administrator. Directly connect to the Hub UI and conrm the IP address entered matches

what has been specied by the IT administrator. If it does not, update the IP address, Gateway and Subnet information,

set DHCP to disabled. Save and restart the hub.

Faulty Physical Connection

Check to make sure all physical connections are secure and correct

• Ethernet cable connected to IP1 on the Turntide hub or to a switch that is also connected to IP1 on the Hub

• Ethernet is connected to the correct building network switch and port. This can be conrmed with the IT

administrator

• All cables are connected and undamaged

Table of contents

Popular Industrial Equipment manuals by other brands

Thiele

Thiele Streamfeeder Reliant 3700 Product guide

John Crane

John Crane R33 manual

Siemens

Siemens 3VA9-0JB1 Series operating instructions

MICRO-EPSILON

MICRO-EPSILON wireSENSOR WDS P60 operating instructions

3M FDC 08M instructions

Graco

Graco Viscount I Instructions and parts

BITO

BITO 42630 Instructions for assembly and use

Kongskilde

Kongskilde MultiEvacuator 120 Directions for use

Progres

Progres AGRONIC 54 instruction manual

ABB

ABB HT562624 Operation manual

Emerson

Emerson Bettis M18 Installation, operation and maintenance manual

ABB

ABB HT606750 Operation manual

VORON

VORON 2 manual

Shini

Shini SAL-UG manual

Dover

Dover Ravaglioli VSG J50HE manual

Qimarox

Qimarox HR9 operating manual

ABS

ABS Provides operating instructions

Schmalz

Schmalz SSP operating manual

TURNTIDE Hub 7 User manual

Popular Industrial Equipment manuals by other brands